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4.2 406 Reviews

DealDash Complaints Summary

39 Resolved
71 Unresolved
Our verdict: Engaging with DealDash, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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DealDash reviews & complaints 132

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ComplaintsBoard
G
6:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DealDash not what it seems

You might think that a bidder only spends a few dollars to win an item that would normally cost much more else where but what you don't realize is that may be what that one bidder bid on the item that they won. What you don't see are the 6 to 10 other bidders (if not more) who lost the bids that they placed for this item. So, the one person who won may have only have spent $20 or $30 but each of those other bidders that didn't win the item spent as much if not more on the same item and walked away with nothing. I spent $120 for bids and never won a damned thing from this website and never saw anything of the bids that I lost. I'm sure the same has happened to millions of other people. Dealdash.com makes a killing from their "auctions." This website is the biggest internet scam ever and they are still getting away with it. I don't know why the FTC hasn't killed it, yet. Stay away before you spend your money bidding on something someone else ends up winning.

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R
12:21 pm EDT
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DealDash scam

Having a pop up ad on every consumer complaint site should tell you something. Be very careful as you will be charged $36 by just reviewing their site. Was unable to contact them by email or phone. Their phone number listed on my credit card statement has been disconnected and they do not respond to email. All you can do is complain to your credit card company for the unauthorized charge and with enough complaints they will no be allowed the privileges of providing this credit card service. Good luck if your are stupid enough to even log in to this site!

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J
10:57 am EST
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DealDash returned items credited to THEIR Mastercard

I bought two items through Deal Dash and won one and received them from Best Buy. For the Buy-it-Now items, my bids were returned to my account as promised. I then returned the items to Best Buy and found out they credited Deal Dash's Mastercard, not mine. Deal Dash now says that they will "refund your money for the Buy it Now items as well as remove the bids from your account that you received for these." That means I can get my money back for the items but they won't let me keep the bids which added up to almost the same amount as the Buy-it-Now price I paid. I've given them the opportunity to either credit my PayPal account with the full amount they got from Best Buy instead of me or supply me with the equivalent Best Buy gift card. I'll let you know how it comes out, whether they do the right thing or whether I have to escalate this with the police/legal system.

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L
12:51 pm EST

DealDash If you are looking for a deal and to save money... nothing is as good as it seems

First time users win easily and products are shipped quickly. However, once you pass your "first time bidders only" auctions, it is impossible to win. There are people (or bots) on there bidding for days on end. If you want to gamble the site is fun. If you want to gamble and buy the item at BIN the site is fun. If you are looking for a deal and to save money... nothing is as good as it seems :)

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V
1:28 pm EST

DealDash There is nooo winning

Bids are .60 per bid...yes the more you get into it, you can get bids for .20 per bid or so... Each bid a bidder places takes the auction up .01! So let's say you are bidding on a 25.00 item... The bid is at $10.25...that means 1025 bids have been placed at let's just average .40 per bid...that is over $400 they have brought in for that $25.00 item...yes people can opt to buy that it'sm and get bids back...but really? Unless you are lucky Nd time a bid right...there is nooo winning.

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DealDash_Adam
, FI
Jan 23, 2013 7:00 am EST

DealDash is 100% committed to providing bidders with a fair and honest auction experience, and is the longest running auction site of our kind in the United States. Every bid is placed at the direction of one of our 1.5 million registered users, and thousands of people win great bargains in our auctions each and every day!

The bids on our website are valued at 60 cents each, but this valuation is not an accurate reflection of the cost to customers. Most customers buy their bids at heavily discounted promotional rates, sometimes as low as 12 cents each. Additionally, there are numerous bidding reward programs that give users the opportunity to earn free bids just by participating, thereby lowering the cost per bid even more. Customers win the products in our auctions at a fraction of what they would pay at a retail outlet, and thousands of people are able to take advantage of this service to get great deals on items they love!

I understand if you have concerns regarding pricing, so please don't hesitate to get in touch with our customer support team if you have any additional questions. They are available around the clock to help customers like yourself, and are currently able to respond to all queries within 24 hours.

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WeBothHateScammers
Lynchburg, US
Jan 22, 2013 3:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Let me let you in on a secret...its not people bidding against you...its computers. Pre-programmed bots that are designed to extract as many bids out of you as possible. You will never win. Check out the hundreds of complaints on here about them.

ComplaintsBoard
M
11:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DealDash Dishonest company

I joined this site in early Nov. and did win a few high end items but also spent alot of money but still was ahead of the game at this point.I was not recieving my stuff when promised and realized there was know phone no. for customer service only email which know one responed to.Then after a few weeks and stilling spending money and no more winning and starting to see the same people in every auction I was in.I started to realize this was a scam when I tried to win a IPad and was in for hours with only two people left and someone came in bidding over me till the other person won.I lost about $500.00 in a few of these auctions and decieded to watch them for a few days and noticed with 4 windows open with auctions on IPad they allhad the same people betting off and on for hours spending what would be thousands of dollers and than they would just leave, and go to another this site has bots in every auction to run the bids up so they make alot of money.All high end items can only be won once so I also checked winners and low and behold they have won every IPad and computer and TV or any other large ticket item.these same people are on day and night don't they sleep or work? They also don't lose money by letting them win because if a item like a IPad is up to $300.00 it is cheaper to let a bot win and not have to pay a supplier for it they make their money on the bid not the price of the items because they still have to pay for them.You will see the same people in 10 to 15 auctions at the same time and betting off and on in all and some are in every auction but never bid at all.After you are a fool like me and lose money you watch and see how dishonest this site is and yo0u should run not walk away!

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mewhat
Grafton, US
Jan 12, 2013 6:07 am EST

I agree, and I do not recommend DealDash either. Dealdash.com has terrible Customer support protocols, doesn’t have in stock a lot of the items it is selling, over inflates item value and then tries to negotiate worse deals when said item is out of stock (Bait and Switch). Also everything that was “out of stock” DD continued to auction the very same item over and over even after I was notified that it was out of stock. The Better Business Bureau has on file for all to see, that DD has “resolved” over 120 complaints in just the month of December 2012, (these are ‘resolved’ complaints…can you imagine how many were filed, and not resolved yet?) Why so many complaints? The following DD practices, lack of honesty and integrity is what led to all the complaints (this is why I and SO many others have complained): Because DD takes your money, and does not ship all the products it sold you, and/or double bills your PP account, and/or ships a damaged/non-working product, and/or sends you a 50 dollar gift card when you win/purchase a $250.00 one, the list goes on and on. These are all just examples of their bad faith practices and complete lack of customer support is appalling. STEER CLEAR OF DealDash! And if you're already invested and feel duped by them there are helpful sites to try to get your items and try to get some resolve such as BBB, Paypal, Internet Crime Complaint Center and numerous facebook pages for people that feel they need help such as dealdashripoff among others. Good Luck to those in my shoes and congratulations to those that never visited DealDash.

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mewhat
Grafton, US
Jan 11, 2013 12:24 pm EST

Please know you are not alone, there are many, many unhappy DealDash customers. If you are on facebook, lookup dealdashripoff on facebook, It’s a community of others just like you, where you will find a wealth of information. You can also go to dealdashripoff.com for help and suggestions. I hope you get some resolution to your issues...good luck!
(Please note WE ARE NOT AFFILIATED WITH DEALDASH.COM. WE ARE A GROUP OF FOLKS WHO FELT WE WERE WRONGED BY THEM AND WANTED OUR VOICES HEARD. We believe we are being heard now.)

ComplaintsBoard
R
12:48 pm EST

DealDash Deal Dash has been ignoring it's customers by not returning emails regarding missing won/purchased auction items

Deal Dash has been ignoring it's customers by not returning emails regarding missing won/purchased auction items . There is no way to reach them by phone. Their phone number directs you to email them. IF you do get an email response, it's usually weeks later and then all you get are empty promises and canned auto replies when you inquire where your missing won auction items are that you were due to receive WEEKS or MONTHS ago, based on the dates they gave you when you won the auction. They set the status for the items as "shipped" as soon as you pay them, yet in my case, when a customer service rep finally responded to my email, admitted that they had never been shipped, and wouldn't BE shipped for another week or two. They ruined my Christmas, and I still haven't received my won items. I won them in mid-November. They were due here by December 5, 2012. That's the date Deal Dash posted on those items. By late December, I finally filed claims with Pay Pal, and my credit card company. Pay Pal has a 45 day time limit, so I didn't want time to run out. When Pay Pal sent my claim to Deal Dash and asked for a tracking number for the shipped items, Deal Dash provided Pay Pal with FAKE USPS tracking numbers. For every item. My claims are currently under review with Pay Pal and my credit card company has issued Deal Dash (via Pay Pal) chargebacks for my claims. I also have posted reviews on sites like this everywhere, have filed with the BBB, and my next step is the NY State Attorney and my local police department. IF you need help with similar issues...or even have other problems, such as you've noticed strange or unusual activity in the auctions (such as constant freezing, etc), you're a victim of bait and switch (you won something but they sent you something that was of lesser value or refurbished, for example), or if you received an item that was broken and they won't allow you to return it... go to this site on Facebook. There are people there that will try to help.

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DealDash_Adam
, FI
Jan 16, 2013 6:31 am EST

I'm sorry to hear that you're dissatisfied with your experience on our site. DealDash currently provides service to over 1.5 million customers, and is the longest running auction site of our kind in the US!

DealDash is committed to providing bidders with a fair and honest auction experience. When customers place an order with us we send the information to our suppliers, who then ships the items. Customers are given reference numbers for their purchases as soon as they pay, but this information cannot be used by customers to track shipments via USPS (or any other carrier), and we do not make claims to the contrary. Tracking information is provided by the suppliers who send the items to customers, and we do our very best to make this information available to customers as quickly as possible. In many cases, this information is now being provided directly to customers via their dashboards. These policies are fully and explicitly disclosed in the Terms of use document that all customers read and agree to abide by when they register for their accounts.

Over the holidays our suppliers experienced some delays in fulfilling some of their orders, but we have since caught up and fulfilled almost all outstanding orders. Furthermore, all customers who have experienced these delays are being credited with a complimentary 200 count bid pack as an apology, and you can find more information about this on our website. We also value all feedback customers provide, as we are constantly working to improve our service to deliver the level of service our customers deserve!

As you have not provided any personal details here I am unable to verify who you are, or any details related to your account. Likewise, I am unable to refer to your Paypal claims. However, when you file disputes with Paypal orders are put on hold until your payments can be verified. The actions you describe here tend to create further delays and complicate issues, issues that are otherwise able to be resolved quickly and efficiently if given the opportunity. Our customer support staff is currently able to respond within 24 hours of receiving messages from our customers, so please let them know if you require their assistance with your items, payments, or anything else with your DealDash account.

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Class Action Counsel
White Plains, US
Jan 15, 2013 3:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My name is Todd Garber, and I am a lawyer investigating potential claims against dealdash. If you would like to discuss your legal options, please contact me:
tgarber@mpnsb.com
Meiselman, Packman, Nealon, Scialabba & Baker, P.C.
[protected]
1311 Mamaroneck Avenue
White Plains, NY 06831
Attorney Advertising

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mewhat
Grafton, US
Jan 12, 2013 6:14 am EST

I agree, and I do not recommend DealDash either. Dealdash.com has terrible Customer support protocols, doesn’t have in stock a lot of the items it is selling, over inflates item value and then tries to negotiate worse deals when said item is out of stock (Bait and Switch). Also everything that was “out of stock” DD continued to auction the very same item over and over even after I was notified that it was out of stock. The Better Business Bureau has on file for all to see, that DD has “resolved” over 120 complaints in just the month of December 2012, (these are ‘resolved’ complaints…can you imagine how many were filed, and not resolved yet?) Why so many complaints? The following DD practices, lack of honesty and integrity is what led to all the complaints (this is why I and SO many others have complained): Because DD takes your money, and does not ship all the products it sold you, and/or double bills your PP account, and/or ships a damaged/non-working product, and/or sends you a 50 dollar gift card when you win/purchase a $250.00 one, the list goes on and on. These are all just examples of their bad faith practices and complete lack of customer support is appalling. STEER CLEAR OF DealDash! And if you're already invested and feel duped by them there are helpful sites to try to get your items and try to get some resolve such as BBB, Paypal, Internet Crime Complaint Center and numerous facebook pages for people that feel they need help such as dealdashripoff among others. Good Luck to those in my shoes and congratulations to those that never visited DealDash.

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mewhat
Grafton, US
Jan 11, 2013 12:26 pm EST

Please know you are not alone, there are many, many unhappy DealDash customers. If you are on facebook, lookup dealdashripoff on facebook, It’s a community of others just like you, where you will find a wealth of information. You can also go to dealdashripoff.com for help and suggestions. I hope you get some resolution to your issues...good luck!
(Please note WE ARE NOT AFFILIATED WITH DEALDASH.COM. WE ARE A GROUP OF FOLKS WHO FELT WE WERE WRONGED BY THEM AND WANTED OUR VOICES HEARD. We believe we are being heard now.)

ComplaintsBoard
I
1:04 pm EST

DealDash A person cannot win on this site unless they are using unethical practices

I don't know what site these people below me are on, but it can't be dealdash. Either that or they are being compensated by DD, or are employees of DD. The last few months, there have been nothing but errors, bots.shill bidders, multiple accounts, etc. A person cannot win on this site unless they are using unethical practices, which DD seems to allow.

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DealDash_Adam
, FI
Jan 17, 2013 4:43 am EST

I'm sorry you feel that way about our site. We strive to provide bidders with a fair and honest auction experience, and currently do so for over 1.5 million customers in the US! I do work for DealDash, and I can assure you that our service has been audited by third parties to verify that there are no shill bidders, bots, or other illicit activity interfering with the auctions.

I do not have your personal details, and so I am unable to check on your particular account. However, I recommend you contact our customer support personnel with these concerns, as they are available to help. We are currently responding to all customer queries within 24 hours, so please send us message detailing these issues and we'll be more than happy to investigate these claims and address your concerns.

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mewhat
Grafton, US
Jan 12, 2013 6:10 am EST

I agree, and I do not recommend DealDash either. Dealdash.com has terrible Customer support protocols, doesn’t have in stock a lot of the items it is selling, over inflates item value and then tries to negotiate worse deals when said item is out of stock (Bait and Switch). Also everything that was “out of stock” DD continued to auction the very same item over and over even after I was notified that it was out of stock. The Better Business Bureau has on file for all to see, that DD has “resolved” over 120 complaints in just the month of December 2012, (these are ‘resolved’ complaints…can you imagine how many were filed, and not resolved yet?) Why so many complaints? The following DD practices, lack of honesty and integrity is what led to all the complaints (this is why I and SO many others have complained): Because DD takes your money, and does not ship all the products it sold you, and/or double bills your PP account, and/or ships a damaged/non-working product, and/or sends you a 50 dollar gift card when you win/purchase a $250.00 one, the list goes on and on. These are all just examples of their bad faith practices and complete lack of customer support is appalling. STEER CLEAR OF DealDash! And if you're already invested and feel duped by them there are helpful sites to try to get your items and try to get some resolve such as BBB, Paypal, Internet Crime Complaint Center and numerous facebook pages for people that feel they need help such as dealdashripoff among others. Good Luck to those in my shoes and congratulations to those that never visited DealDash.

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mewhat
Grafton, US
Jan 11, 2013 12:27 pm EST

Please know you are not alone, there are many, many unhappy DealDash customers. If you are on facebook, lookup dealdashripoff on facebook, It’s a community of others just like you, where you will find a wealth of information. You can also go to dealdashripoff.com for help and suggestions. I hope you get some resolution to your issues...good luck!
(Please note WE ARE NOT AFFILIATED WITH DEALDASH.COM. WE ARE A GROUP OF FOLKS WHO FELT WE WERE WRONGED BY THEM AND WANTED OUR VOICES HEARD. We believe we are being heard now.)

ComplaintsBoard
M
12:43 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DealDash non-delivery of purchases

DealDash is fraudulent, bordering on criminal...
I have had several problems with DealDash. I currently have merchandise totaling over $650.00 (DealDash store prices), have been paid for and have not been delivered.
The most recent fraud events began when bids were bought and I participated in the offered online auction, under false pretenses with the expectation that DealDash was making honest and non-fraudulent statements about the services they provide. They have continued to make fraudulent and misleading statements. After winning the auction, and paying DealDash, they have accepted payment for the items, sent me emails stating the items were shipped and provided fraudulent tracking numbers.
Over a month later I am still waiting for several items. I have also been a victim of bait and switch with 14 OTHER items, with retail prices totaling over $1500.00. These other 14 items, I never received, due to either being “out of stock”, or “lost” in the mail. These 14 items could not be disputed with Paypal (the entity I use to pay DealDash) because DealDash strung out the correspondence with untrue statements (saying the items were shipped for over a month, then telling me that they never shipped them, only to find out they never had the items to ship (out of stock).
They state their customer service is available 24 hours a day to assist with customer issues. Fraudulent statement. They have no phone number even listed anymore. They claimed emails would be responded to within 24-48 hours. Fraudulent statement. Takes weeks if they even bother to respond at all, leaving the customer with NO way to contact anyone. This includes the current phone number and email address that pops up when you try to begin a paypal dispute. The tracking numbers they provide when they tell you the item is shipped are fraudulent. They tell you that your item is shipped only to find out weeks later not only has it NOT been shipped at all but is now "out of stock" even though they are still offering the same items for sale. Or they offer gift cards or bids worth far less than the stated value of the merchandise you purchased. If you are lucky enough to finally get a response they claim to have checked into your missing merchandise, resolved the issue and assure you once again your item is on its way. Turns out those responses were also fraudulent. These were just generic form letter emails. I have observed posts by other customers that contain the exact same generic emails. Yet more weeks go by with no delivery. Dealdash clearly made and continues to make fraudulent statements and misrepresentations. I discovered the only way to get a response from customer service is to file complaints. (and responses are vague, at best, with no resolution).
Items were purchased, according to the representations and claims made by dealdash prior to purchasing them, with the expectation of it being a legitimate and honest business. The replacement cost of the product that DealDash couldn’t (or wouldn’t) send me after payment Is what I would like. DealDash was given every opportunity and certainly more than adequate time to resolve the issues. Only recently has it been proven that dealdash has simply continued to either completely ignore my emails to customer service or continued to provide me with yet more fraudulent statements regarding the status of my items when they have bothered to respond at all.
Here is an actual email reply from DealDash customer support (I have received this email at least 4 times over the past week):
Hi,
Thank you for your email.
Unfortunately I will not be able to address your issues in a timely manner.
I have been granted time to spend with my family and loved ones.
Please note that your problem will be the first one I will address when I get back.
I will unfortunately be out of the office for this week.
I am very sorry I will be unavailable during this period.
I hope you understand,
Sincerely,
DealDash support team
(Please respond above the line)

Thankfully, I have kept all correspondence, screenshots, printouts, etc. to verify their unlawful actions and fully intend to join the rest of the many, many other unhappy, lied to customers in an attempt to make their fraudulent activity known and to keep others from becoming victims of their continual misrepresentation and fraud.

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M
12:13 pm EST
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DealDash fraud, nonshipment of purchases

DealDash is fraudulent, bordering on criminal...
I have had several problems with DealDash. I currently have merchandise totaling over $650.00 (DealDash store prices), have been paid for and have not been delivered.
The most recent fraud events began when bids were bought and I participated in the offered online auction, under false pretenses with the expectation that DealDash was making honest and non-fraudulent statements about the services they provide. They have continued to make fraudulent and misleading statements. After winning the auction, and paying DealDash, they have accepted payment for the items, sent me emails stating the items were shipped and provided fraudulent tracking numbers.
Over a month later I am still waiting for several items. I have also been a victim of bait and switch with 14 OTHER items, with retail prices totaling over $1500.00. These other 14 items, I never received, due to either being “out of stock”, or “lost” in the mail. These 14 items could not be disputed with Paypal (the entity I use to pay DealDash) because DealDash strung out the correspondence with untrue statements (saying the items were shipped for over a month, then telling me that they never shipped them, only to find out they never had the items to ship (out of stock).
They state their customer service is available 24 hours a day to assist with customer issues. Fraudulent statement. They have no phone number even listed anymore. They claimed emails would be responded to within 24-48 hours. Fraudulent statement. Takes weeks if they even bother to respond at all, leaving the customer with NO way to contact anyone. This includes the current phone number and email address that pops up when you try to begin a paypal dispute. The tracking numbers they provide when they tell you the item is shipped are fraudulent. They tell you that your item is shipped only to find out weeks later not only has it NOT been shipped at all but is now "out of stock" even though they are still offering the same items for sale. Or they offer gift cards or bids worth far less than the stated value of the merchandise you purchased. If you are lucky enough to finally get a response they claim to have checked into your missing merchandise, resolved the issue and assure you once again your item is on its way. Turns out those responses were also fraudulent. These were just generic form letter emails. I have observed posts by other customers that contain the exact same generic emails. Yet more weeks go by with no delivery. Dealdash clearly made and continues to make fraudulent statements and misrepresentations. I discovered the only way to get a response from customer service is to file complaints. (and responses are vague, at best, with no resolution).
Items were purchased, according to the representations and claims made by dealdash prior to purchasing them, with the expectation of it being a legitimate and honest business. The replacement cost of the product that DealDash couldn’t (or wouldn’t) send me after payment Is what I would like. DealDash was given every opportunity and certainly more than adequate time to resolve the issues. Only recently has it been proven that dealdash has simply continued to either completely ignore my emails to customer service or continued to provide me with yet more fraudulent statements regarding the status of my items when they have bothered to respond at all.
Here is an actual email reply from DealDash customer support (I have received this email at least 4 times over the past week):
Hi,
Thank you for your email.
Unfortunately I will not be able to address your issues in a timely manner.
I have been granted time to spend with my family and loved ones.
Please note that your problem will be the first one I will address when I get back.
I will unfortunately be out of the office for this week.
I am very sorry I will be unavailable during this period.
I hope you understand,
Sincerely,
DealDash support team
(Please respond above the line)

Thankfully, I have kept all correspondence, screenshots, printouts, etc. to verify their unlawful actions and fully intend to join the rest of the many, many other unhappy, lied to customers in an attempt to make their fraudulent activity known and to keep others from becoming victims of their continual misrepresentation and fraud.

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K
12:46 pm EST

DealDash You can win items that are good deals BUT chances are you will lose just as much as you win if not more

You can win items that are good deals BUT chances are you will lose just as much as you win if not more. I'm a smart bidder, I watch bids, don't put bid buddies on unless it's down to a few but this site has issues. Basically to win anything you will have to watch the item for hours on end. If you book a bid buddy, chances are someone will spam you until it runs out. I've found it extremely curious that as soon as I take a bid buddy off (say because four more people placed bid buddies or the people I'm bidding against have had bid buddies going for the past five dollars) the next person after me wins it. That's happened at least five times. I honestly think that some people (whether it be DealDash team members or ordinary users) work in teams to drive bids up and bid aggressively on people to deter them.

I say, buy the stuff on amazon and save yourself the frustration.

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DealDash_Adam
, FI
Jan 25, 2013 3:46 am EST

I'm sorry to hear that you're experiencing these difficulties in our auctions. Our bidding platform has been audited by third parties, and they have verified that there are no bots, shill bidding, or employees participating in the auctions under false pretense. The auctions on our site are 100% legit, and a recent audit report confirming this is available to all of our customers on our website.

While we of course cannot guarantee that all bidders will win auctions with us, we also strive to provide bidders with a risk free experience. Policies such as our 100% satisfaction guarantee allows new customers to try the site out and then get a refund on their initial purchase if they don't like the experience. We also have a Buy it now option that allows bidders to get their bids back if they lose an auction. I cannot find your account with the details you've provided here, but please get in touch with our customer support team with these concerns if you haven't already. They are available around the clock to help customers just like you, and are currently able to respond to all customer queries within 24 hours.

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mlehardman
Las Vegas, US
Dec 22, 2012 12:15 pm EST

VISIT www.DealDashRipoff.com Help us mobilize against these Bad Faith practices!

ComplaintsBoard
F
10:40 pm EST
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DealDash Fraud

Well, where to start. First of all I did the Buy it now feature and after 1 month of it's supposed to be here.. Well what do you know.. It's out of stock even though it's still up for auction. I am so angry with this site. I have been waiting 5 weeks for over a $1000 dollars bought items and 8 won auction items that have NEVER Arrived. Their customer service is the worst I have ever seen. NO REPLY to emails in 4 weeks. No I am forced to file fraud charges against Deal Dash. Paypal is kinda working to get my money back but I have a feeling they are working together. I have documents to PROVE what I am saying. I will not rest till this company pays me my money back. How can I do the buy it now and then 5 weeks later they state out of stock and offer CRAP gift cards for less than I paid for the item ARE YOU OUT OF YOUR MIND> who thinks this is a fair situation? I would be more than happy to tell everyone my story and to be honest I will keep posting till someone pays attention. Next stop will be the Deceptive Trade Commission..

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T-Rock
Bonner Springs, US
Dec 29, 2012 7:33 pm EST

Paypal didn't help me out any. I filed disputes with my bank and charge card company and got all my money back including bid money. I am not happy with paypal at all. I never received my 20 gift cards I paid for.

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slammedonthephone
Wise, US
Dec 23, 2012 10:07 pm EST

I would suggest looking up www.dealdashripoff.com, , the are also on facebook..

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2:17 pm EST

DealDash Haven't received all items won

Haven't received all items won, items on time, or even a response from the Deal Dash support team. Have made a complaint with the BBB. I refuse to spend my money through them any longer. I just want my items I still have out there in deal dash land so I can move on from them.

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T-Rock
Bonner Springs, US
Dec 19, 2012 6:25 pm EST

If you paid thru Paypal you can file a dispute thru paypal. I talked to paypal on the phone today and they are going to look into how many disputes they have against deal dash. I know I have 16 disputes with paypal. I know of others that have disputes thru paypal. Some I know of have 100, 4, 6 disputes on deal dash going on right now with paypal. If you file a dispute with paypal you need to escalate it onto paypal.

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K
2:09 pm EST

DealDash I spent nearly $400 and have no product or response from Customer Service

I spent nearly $400 and have no product or response from Customer Service. I placed bids and orders between November 18 and 26, with delivery promised by December 12-18.

My e-mail messages to Customer Service are unanswered and the telephone number has a recording saying to e-mail them.

I relied on positive reviews but now this company is being reviewed badly due to lack of item receipt. Unfortunately, I am not alone.

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T-Rock
Bonner Springs, US
Dec 19, 2012 6:28 pm EST

If you paid thru paypal then you need to file a dispute thru paypal and escalate it onto paypal. Talked with paypal today and they are going to look and see how many deal dash disputes they have. And then look into the company. Disputing it thru paypal you can get your money back. I hope this helps you.

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1:07 pm EST

DealDash I recommend staying away for now

Getting a reply from customer service is taking between 10-15 days right now. They are WAY over loaded during the holiday season. They have made me exchange multiple items saying they were "out of stock" only to put them up for auction again. The website has glitches and has messed up multiple times during bidding. They have no option to call them for customer service. This is a HUGE deal since it takes so long to get a reply by email. How can a company not have a phone customer support line? I recommend staying away for now. Maybe someday they will get their act together...

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T-Rock
Bonner Springs, US
Dec 19, 2012 6:40 pm EST

There is a phone number for them, but no one will answer it or return a call. If you paid thru paypal you can file a dispute with paypal to get your money back. Talked to paypal today and they are going to look into how many disputes they have against deal dash. Also there is a fb page that is called dealdashdummies and you can post on there what trouble you have had and see post of what other people are going thru with deal dash. Lots of people not receiving their items. I have been waiting on 20 gift cards since the first of Nov. I hope this will help you.

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8:53 pm EST
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DealDash rip off penny auction

Won several auctions..most items to be delivered by Nov 27, 2012...after no response and several items being out of stock, the aggervation is just not worth this. Now I have disputes into pay pal for all purchases...I received a email to informing be my gift card is in the mail, , , What about that? Now, it was to be here Dec 7...go figure...and the email STRESSED that there is no
TRACKING number to find it by...and what is paypal going to say?they cant help me because that cannot do anything about gift cards especially ones that we dont know where they ended up at...because deal dash didnt send it with a tracking number.. oh this is just a all over scam...contacted the BB of New York and filled a IC3 with the FBI...

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Update by slammedonthephone
Jan 09, 2013 12:17 pm EST

********UPDATE*********DealDash has made good on all my wins...Thank U DEALDASH

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4:57 pm EST
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DealDash Unethical Practices

DealDash.com is a Penny auction site that the purchase price for an item increases by a penny for every bid. A consumer has to purchase bids, at which I had purchased mine for $0.17/bid. The bidding is set against a timer counting down from 30 seconds, then to 20 seconds, then finally to 10 seconds until there is no bid given when the timer runs out. On Saturday, 11/4/12, I started bidding on an Acer Iconia Tab 10.1-Inch Tablet (NEW), with a buy it now price of $589. During the bidding process, the timer was on the 20 second timer. The price was at $7.75 and I was the last bidder when the timer hit 0, meaning that I had won the auction at that price. To my amazement, 26 seconds after my last bid (6 seconds after the timer had expired), another bid was allowed continuing the auction. I contacted the company via email (contact us link on the website) on 11/4/12. There was no response from anyone at the company for 10 days.

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cwcelt
flower mound, US
Jan 21, 2015 2:59 am EST

I just bid at the 1 Seco d but it didn't show up and the bid before mine won it. I wonder if some bids are actually company bids.

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7:37 am EST
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DealDash Where's my item??

I have contacted Deal Dash customer service multiple times and never get real answers back. I have two outstanding gift cards that I'm waiting to get in the mail. I ask for tracking numbers or real information on my purchases and keep getting the same generic response. I should have received these items over a month ago This company is not what it seems. They are severely understaffed and completely unreliable. Do NOT even try it!

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slammedonthephone
Wise, US
Dec 23, 2012 10:09 pm EST

www.dealdashripoff.com they are also onfacebook

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B
12:12 pm EST

DealDash I am so angry with dealdash right now

I am so angry with dealdash right now. Their customer service stinks! I have sent multiple emails only to get the same generic response on all, and to top it off, the response had nothing to do with what I was emailing them about. I have many gift cards that was to be delivered by 12/12/12 at the latest. Do I have them? NO! They are Christmas presents! They had a graphic at the top of the page, which has been removed since I (and I am sure others) complained about it, that said order today and have it by Christmas. I did order and item that I did not win and my expected delivery date is between December 28th - January 20th! Take my advice, and don't waste your time. You may win something but you won't get it.

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DealDash_Adam
, FI
Jan 24, 2013 4:21 am EST

I'm sorry to hear about the problems you've experienced in getting your items. We ship thousands of products each and every day to our growing ranks of satisfied customers, and people love the great items they win in our auctions!

While we do fall behind from time to time and customers may experience delays in receiving items, we have always been and remain committed to fulfilling each and every order placed through our website. Nearly every order customers placed with us throughout the holidays was delivered in a timely fashion, and our team is dedicated to continuing these efforts to make sure every customer receives all of their items.

I am unable to locate your specific account with the details you have provided here, but we have worked diligently and successfully fulfilled almost all recent orders. If you have any remaining questions or concerns, I suggest you get in touch with our customer support personnel. They are available round the clock to assist customers with the issues you have described here, and are currently able to respond to all customer queries within 24 hours.

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mpotter01
Dowagiac, US
Dec 17, 2012 12:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have had the same issue! They have now told me that items that I won at the beginning of November are still not here, or out of stock and said they would be replaced by Gift cards, now I received an email saying they will not arrive until after Christmas, really, site is such a scam!

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1:02 pm EST
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DealDash Delivery of Products

I bought several products from Deal Dash at the beginning of November. About half of them finally arrived. The rest were out of stock. All but two have these have been resolved. First, I "bought" a doll house that Deal Dash values at $249. They said they did not have enough to complete their orders (WHAT?!) but that I may opt for a $150 Amazon Gift card in its place. I have now contacted them 7 times about the fact that I expect a $250 gift card in the place of a $249 item, and they never reply. Secondly, I bought an Angry Birds game that has never been delivered. Again, I have contacted them 7 times with no response. They have no way to contact them other than email, to which they never reply. I have no way to resolve this issue.

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dblshot50
Blaine, US
Dec 15, 2012 6:56 pm EST
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I have had the same problems. I won 6 items bought 1 item and have recieved 2 of them. Not even the won I bought. They were out of stock on the rest and offered me far less than what I bid on the and even less on the one I paid cash for. I will post against them every chance I get so other people don't fall for their trap.

DealDash Customer Reviews Overview

DealDash is a pioneering online auction platform, offering an engaging 'pay-to-participate' model where users bid on an array of products from electronics to household items. Reviews of DealDash frequently highlight several standout features and positive experiences, demonstrating the platform's overall user satisfaction and its unique position in the online shopping landscape.

One of the most common praises among DealDash reviews is the excitement and entertainment value provided by the auction format. Users often mention the thrill of the bidding process, with each bid incrementally raising the item's price and extending the auction time. This makes DealDash not just a shopping platform, but also an engaging game that adds an extra layer of enjoyment to the online purchasing experience.

Many users also commend the extensive range of products available on DealDash. The platform features a diverse assortment of items, from high-end electronics and gift cards to practical household goods. This product variety ensures that there's something for everyone, enhancing the platform's appeal to a broad audience.

The 'Buy It Now' option is another feature frequently praised in DealDash reviews. This feature allows users who didn't win the auction to purchase the item at its regular price while refunding any bids they used. This innovative approach minimizes the risk associated with the auction model, making DealDash a more accessible platform for a wider range of users.

DealDash's commitment to customer service is often recognized in user reviews. Many customers highlight the company's prompt and helpful responses to queries and issues. This efficient customer support, paired with the platform's user-friendly interface, contributes to an overall seamless shopping experience.

Furthermore, DealDash's commitment to transparency is noted positively in many reviews. Users appreciate the detailed explanations provided about the bidding process, as well as tips and strategies shared to enhance their chances of winning.

In summary, DealDash is widely recognized for transforming online shopping into an exciting and potentially rewarding experience. Its innovative auction model, diverse product offerings, and dedication to customer service have earned high praise from many users. Through continuous refinement and innovation, DealDash is poised to maintain its position as a preferred online auction platform.

DealDash In-depth Review

Overview: DealDash, established in 2009, is an online bidding platform where a broad range of products are up for auction. The site offers an exciting and unique shopping experience, allowing participants to bid on items for the chance to buy them at drastically reduced prices.

Website Design and User Experience: The website sports a clean and intuitive design allowing for easy navigation. Categories are clearly defined, and users can quickly view items up for bidding. The user experience is overall pleasant, with the website functioning smoothly without noticeable slowdowns or bugs.

Range of Products/Services: DealDash offers an impressive range of products categorized into major sections like Electronics, Home Decor, Fashion, and more. This scope enables users to find most of what they might be looking for, all in a single platform.

Pricing: To start bidding, users need to buy bids in packages, with each bid increasing the price of the item by $0.01. The initial cost per bid is higher compared to some other bidding sites, however, DealDash often offers discounts on bid packs.

Bidding Process and Rules: The bidding process on DealDash is straightforward, but it does require strategic planning. One unique feature is the "No Jumper" policy, preventing new bidders from joining after the price has reached $5.00. This reduces competition and increases chances to win.

Shipping and Delivery: A major advantage is its free shipping policy. The platform ships items nationwide, though delivery times may vary based on the product and location.

Customer Support:: DealDash’s customer support has a favorable reputation. Their service is described as responsive and helpful. They can be reached via email, and users report relatively quick response times.

Return and Refund Policies: DealDash offers a full money-back guarantee for customers unsatisfied with their first bid pack purchase, justifying their claim of a risk-free trial. They also have a clear return policy for items which are damaged or not as advertised.

Reliability and Trustworthiness: With over a decade in operation and millions of customers, DealDash has proven to be a reliable and trustworthy platform. They've gained the trust of users by delivering on their promises and ensuring auction winners receive their items.

Mobile App Experience: Available on both iOS and Android, the DealDash app offers the same thrilling experience on the go. The app design is clean and user-friendly, providing the same services as the full site.

Social Responsibility: Though no prominent social responsibility initiatives are highlighted on the website, the company is known to have participated in local community initiatives.

Final Verdict and Recommendation: DealDash offers an exciting and potentially rewarding shopping experience. As with all auction sites, there's some degree of risk, and you're not guaranteed to win. But with strategic planning, patience, and a little bit of luck, you could score some incredible deals. Whether you're there for the thrill of bidding or hunting for a bargain, DealDash is worth trying.

How to file a complaint about DealDash?

### Guide on Filing a Complaint Against DealDash on ComplaintsBoard.com

1. Log in or Create an Account:
- If you have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with DealDash in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with DealDash.
- Mention key areas of concern.
- Include relevant transaction details.
- Explain the nature of the issue.
- Describe steps taken to resolve the problem and the company's response.
- Share the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to assist you in effectively filing a complaint against DealDash on ComplaintsBoard.com.

Frequently asked questions (FAQ) about DealDash

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Is DealDash a legitimate platform?

Yes, DealDash is a legitimate 'pay-to-participate' online auction platform operating since 2009.

Does DealDash have real auctions?

Yes, DealDash holds real auctions for a wide variety of items ranging from electronics to household goods.

Are the items auctioned on DealDash new and unused?

Yes, all items auctioned on DealDash are brand new, unused, and come in their original packaging.

Does DealDash have any certifications or affiliations?

DealDash is a Better Business Bureau (BBB) accredited business and is recognized for its ethical business practices.

Are the auctions on DealDash fair?

DealDash uses proprietary software to ensure that all auctions are conducted fairly and that every bid is accounted for in the system.

Are the user reviews for DealDash genuine?

Yes, the reviews of DealDash you find online are from real users sharing their experiences with the platform.

Does DealDash really deliver the items won in auctions?

Yes, DealDash delivers all items won in auctions directly to the winner's specified address.

Does DealDash have transparent bidding policies?

Yes, DealDash maintains transparency in its bidding process and provides detailed explanations about the bidding process on its website.

Does DealDash have a valid business license?

Yes, DealDash operates with a valid business license, adhering to all necessary regulations and standards.

10. How long has DealDash been in business?

DealDash has been in operation since 2009, making it one of the longer-running online auction platforms.

11. Does DealDash have a good reputation?

DealDash has received both positive and negative reviews, but it generally enjoys a good reputation for its unique auction model and customer service.

12. Can I get a refund on DealDash?

Yes, DealDash has a refund policy. If you're a first-time customer and haven't won an auction, you can get a refund on your first bid pack purchase within 90 days.

13. Are there any lawsuits against DealDash?

As of my last knowledge update in September 2021, there were no high-profile lawsuits against DealDash. However, for the most current information, please check the latest online resources.

14. Are DealDash's payment gateways secure?

Yes, DealDash uses secure payment gateways to ensure the safety and security of all transactions on the platform.

15. Is customer information safe with DealDash?

Yes, DealDash adheres to data protection regulations and uses secure protocols to protect customer information.

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Contact DealDash customer service

Phone number

+1 (855) 455-3325

Website

www.dealdash.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DealDash Customer Service. Initial DealDash complaints should be directed to their team directly. You can find contact details for DealDash above.

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