DCS / Abusive
I recently had to deal with someone at DCS her name is Carol Norris..She is a rude and unfriendly person to deal with. Right off the bat she started yelling at me and telling me that I was basically lying to her when I wasnt and I had no reason to..Yes i did have a defaulted student loan that i had to take care of and I did just so they would get off my back. She would call me at work where they would put me on hold for atleast 20 mins just so they could pull up my file on their computer..I told her that i was in the process of getting this taken care of and she started to tell me that I have had a long time to get this worked out and that I need to be "pro active" So I got rude back with her telling her that she doesnt need to talk to me in the manner and that I dont need another mom...She told me that I need to put my mom on my account and my bank as my third party representative..I had asked why and I didnt get a straight answer. Everytime I would call her about my account I would always get her voicemail so I would leave a message and she would never return my calls or when I got ahold of her I would tell her that I left message she would she never got it..She even called my mom and harrassed her about my student loan which i work in the release of information department of my hospital and they say you should always have something in writing stating its ok for so and so to talk to or release information about anybody or anything. So right there she violated my privacy..Not only did she harrass my mom she also called my bank account rep and harrassed her and yelled at her about my loan...Once i got everything taken care of she still seemed upset about everything telling me if they didnt recieve payment by a certain date they were going to go ahead and seek further collections on it..She just makes me want to go over there and yell at her face to face..She is a rude and a demeaning person who shouldnt be talking to people the way she does..She should be sat down and talked to by someone in her facility about the way she conducts her business Im just about tempted to right a letter to her boss!! She told me they couldnt be personal because they have tons of accounts that are deliquent everyday...Yeah well to me my father dying is more important than a stupid loan that could wait a week to get taken care of...Ever heard of PATIENCE!!