DCS / Irate Employee
This woman Jennifer Preston is unbelievable!!! My mom receives widow's benefits. Preston was working with my mom to get her on a monthly payment plan so that she could eventually depart from default status with the student loan company. I tried explaining to her that my mom will agree to ONE monthly payment but she can't afford to make the voluntary payment AND still have the U.S. Treasury Dept garnish her SS checks! This is out rageous! She wouldn't let me get a word in edge wise and when I asked to speak with a supervisor she told me NO! I couldn't believe it! Why do these people think they can control people that are in debt to them? Yes, she may have an outstanding debt but she's an elderly woman who is on a fixed income and maybe if the representative would have spoken to me with a little compassion and understanding we could have reasonably concluded the matter. She can't afford to make double payments for the next three months! When I said "she'll be homeless if she's forced to make double payments" and she said "that's not my problem. When does it stop??? When someone commits suicide??? Shame on you Jennifer Preston!!!