DBUYS / SOLD ME A BAD WARRANTY
Copy of letter sent to dbuys(three letters have been sent without the courtesy of a return e-mail or phone call):
I’m Having problems with REPAIRTECH. I bought their warranty through Dbuys, the same time I purchased a Sony Vaio computer. A claim was filed with them on line, the 6th of January. Seven days later I was sent an e-mail by them telling me that I would be notified in three to five business days on how to proceed. I then didn’t hear from them till the 26th of January. The January 26th e-mail stated that they had not found a repair facility in my city(Los Angeles), and that they would get back to me. It’s now the 9th of February, and I still haven't heard from them. I’ve been waiting patiently A MONTH to have my computer repaired, and am now beginning to feel defrauded. Please help me get this matter resolved. For the record, I had to be transferred to four people before I was given only your email address(no phone number). 45 minutes of my day. I would truly appreciate your assistance with this matter.
My dbuys invoice number: d1137135
INVOICE DATE :01/26/07
Attached is the e-mail I received from REPAITECH.
(Dennis Potvin is my personal computer technician)
Repairtech is evidently out of business, and "DBUYS" has decided to wash their hands of the situation. Don' buy from these people.