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DazzleWhite

DazzleWhite review: rip off 71

U
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2:08 pm EDT
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Dazzlewhite! The only dazzle is the razzle dazzle of this rip off. Don't sign on for 'extra websites' - you get no service and then they start charging you fees on your credit card. Same with acaiburn. These two companies are just fronts for bad products to suck consumers into paying other charges. It is impossible to find out about the fees and fine print. Save your money and buy similar products at your local pharmacy or health food store. I'm embarrassed at being scammed and poed that i'm now out @ $60 for services I didn't want and didn't ask for. Rip off!

And for all you polite service representatives that i've talked to over the past several days, your personal integrity is at risk because you are fronting scam companies. Even in this tough economy, is your low wage worth being part of a scam? Yeah - i'm mad!

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71 comments
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kez62
worcester, GB
Feb 03, 2010 9:10 am EST

Paid for a free trial and was not happy with the product I am still receiving dazzlewhite and the money is still being taken out of my account. I e mailed them and cancelled the subscription but they are still charging me

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knepl84
South Daytona, US
Jan 20, 2010 11:02 am EST

I returned product in 8 days to assure they received it - 6 months later I am receiving mystery debits related to the purchase agreement and on those charges bogus 800 are attached to disguse the fraud -

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Kate Keir
Musselburgh, GB
Jan 11, 2010 3:20 am EST

Money taken from account from different companies even though cancelled dazzlewhite, changed card at bank waiting to see if money still being taken, surely there is some way to stop this

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bibbylorraine
Near pontefract, GB
Jan 05, 2010 8:21 pm EST

Please cancel my order and stop unautherized deductions from mt bank account! ! DO NOT SEND ME ANY MORE PRODUCTS AND STOP TAKING MONEY FROM MY BANK ACCOUN T CANCEL CANCAL CANCEL THANK YOU MRS L BIBBY

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Irl mad
, IE
Sep 07, 2009 10:52 am EDT

I ordered a trial size of dazzlewhite on 20th july for which I was charged $11.90 on my august credit card statement. this month I have been charged $58.71 by whitesmile, $3.24 by vh access, $7.14 by healthmember and $58.71 by whitesmile. I certainly did not intend to subscribe to any of the above companies.

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Cazba24
, IE
Oct 23, 2009 8:01 am EDT

I ordered the so called free trail of Dazzlewhite, months later I realise there has been a number of transactions on my credit card which I didn't authorise.
There were companies such as Whitesmile, VH Access, Health Member, Pristin Helth and Ezykit who were all helping themselves to my credit card.
I contacted credit card who asked me to call back during the working hours of these companies.
I then contacted Dazzlewhite online operator who at first didn't seem to want to help, after many messages I then received email with cancellation number, she then advised me of the other alleged subscriptions and after some persuasion she agreed to cancel on my behalf.
I have yet to speak to my credit card compnay with this information

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P Welsh
East Kilbride, GB
Jun 19, 2009 7:54 am EDT

Introduced as Free Trial, then as you get couple pages into in shipping charges are introduced at us4.95dollars . As soon as I put in my credit card details the amount swiftly changed to us14.95 and immediately confirmed.
I am now extremely worried as other complaints on web suggest they will go in and start taking random payments...so I have had to call my bank, cancel the transaction and order new card. Massive hassle. They dont have easy contact to cancel the trial and it all sounds like an incredible scam.

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bricksee
Chamblee, US
Dec 19, 2009 2:56 pm EST

Sent for a trial offer and agreed to pay for "shipping charges" on credit card - ONE TIME. When received, there was NO (let me repeat, NO) information concerning another shipment, a number to call, customer service, etc., return information. Now my card is being billed. This is FRAUD! Return all packages to sender unopened! Contact credit card company immediately.

Betty Griffith

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Robin
, US
Jul 18, 2009 3:31 pm EDT

After paying $1.95 for a trial offer, they went into my account 9 days later and billed me for $80 dollars. being sun. night, I can do nothing until mon. morning. warning! stay away! dazzlewhite is a rip off!

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jfcricket
Kissimmee, US
Nov 20, 2009 5:19 pm EST

As everyone is saying Dazzlewhite is a scam. I got pulled in on it to. They charged my account over $100.00. Plus they hit my bank account $8.53 twice for a "Comprehensive Weight Loss" program. It piggy back with Dazzlewhite. I called my Bank and they are going to issue me a new card. I made a phone call to cancel everything and they gave me cancellation numbers. I said to them that I shouldn't have to cancel anything since I didn't authorize it in the first place. Anyway what we all should do is give them a new credit card and then when they hit it for the $1.95 shipping fee cancel the credit card. Man if we all would just do this it would be awesome! Just a thought.

Good Luck,
John

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wallyworld
, US
Oct 05, 2011 1:15 pm EDT

This company is a rip off - they say it's a free trial, but they really sign you up for a $87/month service. even after you return the product within the time allowed they do not provide you a refund. you have to contest the charge with your credit card company and provide proof of return before they take the money from the company and credit it to your account. it's a scam because they believe most people won't go through the effort even if you play be the rules. beware!

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Catherine O'Riordan
, ZA
Mar 03, 2010 7:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

Nobody will cancel the products or illegal charges from your credit card unless you cancel/stop your card and get a new one issued. You can then ask your credit card company to charge back the monies taken from your account. The credit card company will refund you and investigate the charges.

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r. bobama
, GB
Jan 09, 2010 8:14 am EST

Why you guys keep changing the F***ING telephone numbers piece of S*** scummers at www dazzlesmilepro

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ERICA PARRY
Altoona, US
Jan 05, 2010 8:05 pm EST

Hello,

Sorry to hear that there was some confusion when you made your purchase. We take customer support very seriously and would like to work with you to resolve this situation. Many times, problems like this occur when people do not read our Terms of Service before they place an order. That's why we've placed our Terms of Service on the order page next to the box where you enter your credit card information. We've also placed a link to our terms on the home page for easy access. Yet, sometimes, people still fail to take the time to read it. If that was the case, I think we can resolve this situation quickly and easily. Simply return your unused portion to us today. If it has been less than 30 days since you placed your order we'll refund your money right away – as per our unconditional 30-day money back guarantee.

I do understand that you may have other questions and concerns. If so, we are ready, willing and able to help you out. Simply contact us by phone at (8/6/6)-5/2/8-(6/2/1/4) or use our Live Chat help service located on our Contact Us page. Live Chat is designed to address most common problems and take you step by step through the cancellation process.

Customer satisfaction is our #1 priority and we want to resolve this situation as soon as we can.

Thank you,

ERICA PARRY

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Lorraine Cottrell
Milford, US
Dec 25, 2009 12:50 am EST

I called to cancel my dazzle order because they charged my credit card $79 for a small tube (small as sample products you can buy & pay 50 cents for) of toothpaste and two plastic things to put in my mouth. Plus they had the nerve to charge me for postage!

It is a scam.

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ScamRelief
Avondale, US
Dec 19, 2009 7:48 am EST

You can find help here -- http://ivory-white-scam.110mb.com/

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Ana Waterman
Romford, GB
Dec 10, 2009 6:39 pm EST

Same problem with this company, except they have charged me $85 plus $15 for shipping, I have called them and I complained, they have asked me to return the product and they will refund my account as well... I really hope they will do this...

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David DeLucia
Tuscola, US
Dec 10, 2009 2:49 pm EST

Hello

If there was some confusion about your subscription we honestly didn t mean to inconvenience you in any

way Our goal is not to inconvenience our customers The terms and conditions of our offer are very visible

on the order page they are stated on the order page where you confirm your order located directly to the

top of where your credit card information was entered There is also a link at the top of the home page that

opens up the terms and conditions in a separate window Customer service is our number one priority and

we do everything we can to be open with all of our customers Of course mistakes can be made and if you

were not aware of our terms and conditions in our site we are happy to offer you a full refund if you return

the unused product back to us We have always honored our 30 day guarantee and will continue to do so

You can talk to customer support seven days a week Our U S based help lines are also staffed each and

every day of the week to respond to any questions you may have both before and after your order Simply

call us at [protected] or visit our 24 7 live help at http www dazzlesmilepro com contactus php and we

will be happy to walk you through the entire cancellation process

Your satisfaction is our number one concern

Thanks

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StopComplainingNow
, IT
Nov 23, 2009 8:45 am EST

Stop drinking coffee and coke and expecting some miracle gel to clean up your mistakes.

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Brooke Paige
Kokomo, US
Nov 23, 2009 2:34 am EST

Google the Federal Trade Center and file a consumer complaint! They will take care of it.

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Kerrielc
Melbourne, AU
Nov 15, 2009 5:40 pm EST

I too received a charge for beutyclub 14.52 and 2 others. kitacccess 7.65 and elitepack 3.23. Dont know who they are but have recived no items.

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Steve1963
, US
Nov 12, 2009 1:24 pm EST

This guy is lying about the return policy... I know first hand that he is lying because they ripped me off too. don't believe a word he says. his company should be shut down and he should go to jail for fraud. don't order anything from dazzle white. my satisfaction is the last thing on their mind!

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Chuck Turner
Sandy, US
Oct 13, 2009 2:53 pm EDT

These 2 companies are promoting this scam for dazzle white aka just think media.

They even boast about it on their website:
Proof: http://justthinkmedia.com/affiliates.html

More proof: http://www.findaffiliateoffers.com/index.php?function=search&search=dazzle&=#

The 2 companies are:

Marketleverage
701 international parkway, ste 200
Lake mary, fl 32746
Phone: 1-888-m-leverage [protected])
Local phone: [protected]
Http://www.marketleverage.com/contact.php

And

Neverblue
Suite 201 - 1221 broad street
Victoria, b. c. v8w 2a4
Canada

Phone: +[protected]
Fax: +[protected]

Toll-free (us & canada):
1-877-lead-gen [protected])
General inquiries
Contact@neverblue.com
Media relations
Pr@neverblue.com
Join our affiliate network
Affiliates@neverblue.com
Http://www.neverblue.com/contact.html

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dillbob
Manchester, GB
Oct 07, 2009 6:33 am EDT

Best thing to do is cancel your c/card and get a new one. that way they can't take any more money from you. if you don't and you don't cancel with all the bogus companies taking out of your account, you will continue to get stolen from.
Cancelling with all the other companies is impossible, I tried, I was given wrong numbers time and again. even if you do get to cancel with them all, there is no certainty they won't use another company to withdraw your money.

If you do manage to read a copy of the terms and conditions, there is a clause in it that says they reserve the right to change the terms and conditions without informing you. i.e. letting other 'companies' have your c/card details.

I can't stress enough, close your c/card and get a new one. fully inform your bank of what has happened and hopefully they can recoup funds for you. at the very least, dazzlewhite and its many guises will not be able to extort another penny from you.

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Chuck Turner
Sandy, US
Oct 06, 2009 2:01 pm EDT

Dazzlewhite scam is part of the Just Think Media Jesse Willms scam and fraud empire!

File complaints at www.FTC.gov or www.econsumer.gov so that the authorities take note and take action to shut down this scam once and for all!

Go to: http://www.ftc.gov/ftc/contact.shtm

People in the UK can also report this scam at this UK website:

https://secure.consumerdirect.gov.uk/reportascam.aspx

You can read more about the company and people behind these scams at:
http://www.webcops.net/just_think_media_spam_scams_8001.html

If you ordered dazzle smile pro/dazzlewhite/ acaiburn or any of their other products (see list at: http://www.webcops.net/just_think_media_spam_scams_8001.html ) then you are gonna keep getting charges from all sorts of places you ain't never even heard of!

There is some more info (and a picture of the scammer Jesse Willms) at this website:

http://strangelyperfect.tv/4308/google-revolution-different-name-same-scam/

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shelgold
, US
Oct 04, 2009 1:28 pm EDT

Cancel your credit card & do it quickly! There WILL be more charges.

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BELDREDGE
Bow, US
Oct 03, 2009 4:30 pm EDT

DIITO HERE - They keep charging me too with the following.

VH Access $$3.24
Foreign Transaction Fee $0.09
Healthmember $7.14
Foreign Transaction Fee $0.21

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jenniferb
austin, US
Sep 10, 2009 3:33 pm EDT

Unfortunately I was taken in by this scam too. I just posted this as a complaint:

I found the trial sign-up info through an article about one woman's way of trying to save some money. The article looked legitimate. I had not clicked on any ad links to find it and it was on CNN's site. It may have been a fake signed designed to look exactly like CNN.com. Very sneaky and despicable!
The article explained that if you use DazzleWhite and Vibrant Whitening one after the other, you could lighten your teeth better than just using one brand. She also provided the codes to lower the shipping and handling costs.

Sadly, I didn't read the fine print that stated I had to cancel within 15 days to not be charged. I was hit with an $58.09 charge and received more DazzleWhite application pens. I contacted DazzleWhite via their online chat. The customer support person gave me a cancelation number, but could not refund my money. She gave me this number to call to [protected] which I did. The person on the phone said that I could receive a refund because it was within 60 days of being billed. He emailed me the return instructions, gave me and Order number and said I will receive a refund within 10 days after they receive the product.

After reading all the bad reviews about them, I was very surprised at how easy it was to contact a person and that I wasn't given the run around.

I still plan to cancel that credit card just in case they don't plan to honor the cancelation/refund or try to charge me for other things. I'll update my complaint in a couple of weeks and let everyone know if I received a refund.

I hope this helps you and others.

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KDG
, GB
Sep 08, 2009 12:01 pm EDT

I'm in the uk and have spent the entire afternoon calling my credit card company trying to find out what 4 charges are on my statement... I never used my card in august when they were made and the entries are exactly as above. it's fraud without a doubt. should we be thankful they didn't take more? I have closed my credit card account today because of this. and I never received the goods anyway!

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PhilipM
Mt. Sinai, US
Aug 25, 2009 9:55 pm EDT

call your credit card company. they can stop any order.

burton21
burton21
seven oaks, GB
Jul 31, 2009 1:28 pm EDT

Mark adamson - just think media - scammers

Bbb rating = f
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.

Most complaints are regarding consumer order of a free trial sample of the product.
In most cases, the free sample is never received and the consumer are charged $58.76 for monthly membership and monthly auto shipments which they did not realize they were signing up to.

As well consumers seem unaware that they are also signing up to an insider secrets tips package and the comprehensive weight loss ebook package for just $3.24 and $7.14 a month when signing up to the free trial process.

Name: dazzle white
Phone: [protected]
Address: 240 11 athabascan ave
sherwood park, ab t8a 6h2
Website: www.dazzlewhitepro.com
www.toothwhiteningresult.com
www.dazzlewhite.com
dazzlewhite-teethwhitening. blogspot.com
dazzle-white.org
www.dazzlewhitenow.com
www.dazzlewhitemax.com
http://www.ws6alert.com/index.php?ntrk=nref
www.cathysteeth.com
Principal: jesse willms, owner
Customer contact: jesse willms, owner (far right in picture)
File open date: july 2009
Tob classification: internet shopping services, business opportunity cos., dental equipment & supplies
Bbb accreditation: this company is not a bbb accredited business.
Additional dba names: jdw media llc

Bbb has requested basic information from this company but has not received a response. as a result, bbb may not have current information about the company.

The bbb fully encourages consumers with difficulties to use the bbb complaint recociliation process.

But in addition to filing a complaint with the bbb, the bbb strongly suggests that consumers with concerns about this business contact the following organizations:


Service alberta
3rd fl-10155 102 st north field services, licensing
Edmonton, ab t5j 4l4

Phone: [protected]
Toll free (in alberta): [protected]
Website: www.servicealberta.gov.ab.ca

Complaints can be filed online. competition bureau
50 victoria st
Hull, qc k1a 0c9

Phone: [protected]
Fax: [protected]
Website: www.competitionbureau.gc.ca

Complaints can be filed on-line under the "contact us" section of the website and they can also be faxed or mailed in.


The internet crime department of the fbi.
Website: www.ic3.gov
Complaints can be filed online

Info on company location:
2184 channing way #322
Idaho falls, id 83404

This location was found to be a po box at a ups store.

Advertising review
It should also be noted that the company's website has the following improperly linked seal images at the bottom of their website:

Security certified
Fraud protection guaranteed
Trust-e (www.truste.org)
Mcafee secure (www.mcafeesecure.com)
Verisign secure (www.verisign.com)
Additional information
This company is also linked to other companies:
Acaiburn, credit report america, downloadmusicinc.com, earn cash fast with google, edirect software, just think media, government funded grants, pure cleanse pro & wu yi tea.

There are separate reports on these companies available through www.bbb.org
This company offers the acai nutraburst product on a 14 day trial basis conditionally upon enrollment in their home delivery program. by submitting an order for the trial offer, respondents agree to pay the non-refundable shipping & handling charge of $4.95 for the free trial bottle. if you cancel before the end of your 14-day trial period, you will not be charged anything else. your 14-day trial period begins when you place your order and inc…
Complainants allege misleading advertising, unauthorized credit card charges, receipt of unwanted merchandise, and difficulty implementing cancellation procedures. some complainants allege that they agreed to a trial offer only, and was not aware they were enrolled in a continuity program. customers complain after repeated attempts to cancel, shipments are stopped, but the company continues billing them monthly.in some cases complainants allege that the company sold their information and credit card number to another affiliates who also charged their credit cards for products or services. the company responds to most complaints by agreeing to refunds for returned bottles, or canceling shipments. many complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. some complainants dispute that credits or refunds are actually received.
Acaiburn.com
Address: 5300 ontario mills parkway unit 400
Ontario, ca 91764
Tel: [protected]
Fax:
» see more photos on trustlink
Web site: http://www.acaiburn.com

Contact: mark adamson – contact

Business start date: 1/19/2009

Summary and analysis of customer complaints and company responses:
The following shows the number and responses to complaints over the last 36 months:
25 making a full refund, as the consumer requested
5 making a partial refund
123 agreeing to perform according to their contract
177 refusing to make an adjustment
109 refuse to adjust, relying on terms of agreement
0 unanswered
0 unassigned
439 total

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