Days Inn
reviews and complaints

Aug 8th 2018
confirmation # 83394EC008942
I booked this reservation without checking the reviews, which I normally do, but of all the Days Inn I stay in Canada, (diamond with Wyndham) I took it for granted it was going to be ok. Not so. I brought my wife and daughter for a special treatment in Shohomish, that is not available in Canada. My wife for early dementia, and daughter for a head on accident, she had several years back . When we first saw the room, I said no way we are staying in this room. Went down to the front desk, and asked them if another room was available because of the condition. They said not with 2 king beds. I told them I wanted to cancel the reservation (3 days) and they said it was a non cancel reservation. well we stayed the 1 nite, but that was it, my daughter did not even want to take a shower, the bathroom was that bad. Mildew in the tub edge, behind the door, rust in the toilet paper holder, booger or blood snot on the bathroom door, mold or mildew on tiles by kitchenette sink, walls marked up, rip in carpet, light switches just filthy. When I told the front desk all this, the lady (which I found out the next day was the manager) she said it was a matter of opinion on how a room looks. Then to top it all off, the next morning we see a truck with rodent control. He was setting traps and poison out for rats, that were deserting the mall construction across from the Day Inn, even putting traps and poison in the storage room beside our room. That was it. We packed up and left, even if I had to pay the full 3 days that we were not going to be there, except for the first night. So I phoned Wyndham, and they phoned the Inn and got us out of the other 2 remaining days. But here's the complaint. They still charged a full $159.99 plus tax $21.92 for that filthy room for a total of $181.91. Just down the road, I got us a very clean, newer room at the Navigator Inn & Suites 10210 Evergreen Way (Best Western), for $159.90, plus tax 19.71 for a total of 179.61 for a very clean, modern room. Go figure. Now I can understand paying for 1 nite, but not at that price of 181.91. Do me right on this. Like I said, I have stayed and will continue to book in at Days Inn here in Canada, but will definitely check reviews on Days Inn in the states. But because of their attitude, especially the managers saying it's a matter of opinion on room cleanliness, and charging more then a going rate for a filthy room ( it should be torn down and a new one built, or remodel the whole place, I would like a full refund, but to be fair a least a credit of some sort. You have a good reputation in Canada, keep it.

On August 25, 2018 I made a reservation for my adult son to stay for 2 nights in Hillsborough, NJ. He had been living with us after being let out of an inpatient facility in Princeton until he found housing. My son was suffering badly but assured us that he was going to go back into the facility over the weekend. I didn't speak to him at all on Saturday as I was still angry at what had transpired the day before so I needed some time. On Sunday morning however I decided to text him to see how he was feeling, I got no response from him, so I called him, again no response. I am starting to worry knowing the state of mind I had left him in. I reached out to his wife and the 2 of us started to call around to try to find him. I called the front desk and asked him to please ring his room, he did no answer and it rang back to the front desk. I told the gentleman that I was very concerned about his safety and asked him to please have someone check the room. He assured me the rooms get checked at 11 which is checkout time and then they would go inside. After about a half hour I called back sobbing, I knew something wasn't right, again he rang the room, no answer, I begged him to please have someone check on my son I think he is in danger. The man told me if I was that worried to call the police and hung up on me. Could you imagine, worrying if your son is dead or alive having someone speak to you like that? His wife got there about an hour later to check on him and when she got there the police were there and she knew at that point something was very wrong. My son was dead! he was in that room dead and we had to wait to find this out because they at the hotel finally called the police. We could have been spared all that extra grief if the front desk attendant had been a little more sympathetic. I would advise training of the staff to be more sympathetic to emergent situations. My son was already gone, but the extra time of not knowing was heart wrenching.

Rude night shift reception. I went to recover my daughter's belongings left in from room previous night. My daughter had called in the afternoon and was told to come by and pick up the belongings as they had them there ready to be picked which were a pair of shoes and makeup bag. After providing a copy of reciept of hotel stay, the girl at the desk refused to look at receipt saying I could of got the receipt from anywhere and refused to look information in the computer or on the reciept. I called the days inn customer care service line to ask for help from a nice gentleman named brandon in the matter and was told me to present the name of the individual who booked room, which I did. Then the night shift person at the desk changed her story and said she now didn't have it.. Even though she had said in beginning she did. She became aggressive when we told her she wasn't be very helpful and wouldn't stay at her desk and talk with us and do her job. At one point she mockingly said "oh i'm not doing my job, really"and started to walk from behind the desk as if she was going to get physically aggressive with me and my young daughter. Ive never in my life encountered anyone who supposed to be in customer service talk to me in this manner. I left with no resolution to the matter and quite shaken. She seemed to be upset that I called the customer care line. I don't think she should be taking care of customers at all as she clearly is not courtesy or profession and reflects a hateful contempt towards customers. I probably should of called the police as I feel I should have been able to get my daughters belongings back.
This happened at the days inn at 1780 aeroplaza dr colorado springs, colorado on 9/9/2018 at around 8pm. My name is theresa saenz [protected].

We stayed 2 days 9/5 to9/7 to enjoy the pool, we didn't want to get in because it was so full of allergy and sticks and trash.we didn't want to catch nothing.The room had mole on the walls missing tiles in the bathroom, cereal and dead roches under the chair. Was not happy at all, Also this motel was blocks from the beach in Galveston. It wasn't on the seawall like it said on address. I called the front desk asked if someone will clean the pool.he told me he didn't know he was front desk didn't have nothing to do with that. This hotel say smoke free, there was cigs burns put out on balcony and mold. I need a request for a refund! Didn't enjoy the room at all.

On Sept 7, 2018, I Rosa Rodriguez made reservations to stay at your hotel from September 7- September 14. However, A few hours after checking in. Your front desk Representative Carlos comes knocking on my door like a mad man, telling me my reservations has been canceled for the second time by him because he was suspecting fraud. How can a front desk rep suspect fraud? when Expedia took both my reservation and verified who I was without an issue. On top of that I now need to wait 5- 10 business days to get over $700 back and had to pay another $400 to have my reservations reinstated because Carlos took it upon himself to cancel my booking. Which is already causing me a hardship to have to pay out another $400 for what your employee did. Not only did he cancel it, he was rude, disrespectful and was calling me a criminal in front of other guest. Telling me I am committing fraud. Your representative almost left my 2-year-old grandson in the street because of his actions tonight. what kind of service is that? if you got your payment, why cause us hell? why put my family through the hell Carlos put us through? In my option Carlos should be fired. For the hell I been through by Carlos in the last two days, and being profiled by him and discriminated by his actions. I should be compensated in some kind of way. Because if this happen to me, I wonder how many other guest are having this issue at this hotel.
I can be reached at [protected]

I made reservations for a night stay in Days in Reno, NV. 5851 South Virginia Street for 2 Adults, 2 Double Beds, 1st floor, non-smoking for 09/03/2018. I received my confirmation, #5136B31988185. On the day we arrived we were told we were upstairs and not downstairs as we requested. We were told that all of the downstairs units were sold out. Now wait a minute...I reserved a downstairs for a reason. I have severe back troubles and my legs are very stiff making climbing stairs a major chore. That is the reason I chose and requested a downstairs unit! How can the downstairs be sold out when I RESERVED a downstairs unit? This is absolutely unacceptable. Why even make a reservation and request something when it is completely disregarded? And while I'm at it, the beds were nice, they were comfortable but, the carpet was filthy with stains everywhere, the bathroom floors were extremely filthy, the toilet was in a major need of replacement as it was in bad shape, clean yes, but it looked like it was made in the 1920's. I really don't think I will be returning to Days Inn in Reno no more, and I have been a customer of Days Inn in Reno for many years. That was really poor treatment to sell a unit that was already sold. It wasn't like we showed up at 7:30 PM, we showed up before the 3:00 PM check in time. The Confirmation # I have on my statement is different than the one I received by E-Mail, the # is 83595EC001566, the account # is [protected], Wyndham Rewards # 167114483E.

When we entered the hotel it was very obvious it was under a MAJOR renovation. After checking in we walked through a door that had a notice on it saying "construction area do not enter" yet it was the only way to get to the elevator. The first 2 floors were stripped to the bare concrete and there was construction dust everywhere. Our room was basic but again had white constuction dust all over the dressers, shelves, tv, EVERYWHERE. There were unknown stains on the sheets and comforters. The AC was not working and was very loud. The pool was closed due to the construction. We were in room 303 and breakfast was available in room 300. It was repulsive in there. They waffle machine was caked with old waffles, trash and dust all over the counters, frozen sausage links to microwave. The refrigerator was covered in dried milk on the shelves, and something had spilt all over the bottom. It truly was a heath hazard. At 11pm there wasn't any hot water to shower. The location of the hotel was very convenient for both stadiums but in a very unsafe strip mall. After showing some of the photos to my co workers they feel I should have called the health department immediately.

***This is just one of the slickest and most unbelievable things to ever happen to us

Sep 3, 2018, at 6:31 PM, Days Inn Utica, NY wrote:

SARAH
I feel sorry that you felt unwanted at our hotel. We reviewed your complaints carefully and investigated. The day prior to your check in, the room was cleaned. After it was cleaned it was also inspected by the head housekeeper and found that the room was copacetic. After you checked out, we investigated the room you stayed in. We were unable to find the BBQ sauce spots you mentioned. We were unable to corroborate any other claims you made regarding the room. The head housekeeper said "the room was spotless". As for the check-in process, the night clerk informed us that your credit card declined multiple times. At which point you had to resolve the issue. This is why your check-in time took long. It was not because we didn't want to check you in. We simply could not without a valid credit card. Additionally we extended you the courtesy of a late check-out, something we are not obligated to do. When that extended period was not long enough, you complained that other Days Inn have extended your check-out until 3 P.M. We do not do that. You also mentioned the clerk was not available for 15 minuets. After reviewing front desk security camera's we found this statement to be false. To be clear we will not be issuing any compensation for your stay. Once again I am sorry you felt unwanted, but that simply was not the case. We are grateful for your business. When complaints are valid we have no problem issuing compensation.

Thank You,
Days Inn Utica

Are reply ***
Thank you for your time and we have included just one picture of one of the real problems that you have demoralized us over this is so you know that we will not stand here and let you do these unbelievable and just awful things to good people that stay at your so called days inn, you give days inn and Wyndham a bad name and because of how you are dealing with this and calling us liars we also we be contacting city officials ex. health department etc as well as are attorney like we stated we have begun to contact other customers and individuals in regards to this unreal unbelievable and truly sad hotel.( we had done some research and back ground work and had come to find we are not the only customers you have disrespected, degraded, mistreated, charged with out authorization and now even trying de credit us and the problems with your hotel, we also would like to mention we are aware of many other customers that have had issues and problems with you on top of your bed bug problem that has been documented and recorded on many websites, we have started contacting all the negative comments as well as complaining customers and we all will be holding you accountable for this totally unbelievable e mail, lies and just don't right lack of respect and care for your guest, this is truly one of the most lowest class and unbelievable experiences we have ever experienced
*****************(Photo below )REAL !

Thank you Sarah and nick

We stayed at Days Inn in Glen Burnie on Ritchie Hwy. on 8/31. We asked for the $100 deposit . The representative refused and would not let us back in the room so we were stranded nowhere to stay and no money to pay for a cab. I received no receipt for my stay and the representative refused to get give me back my deposit receipt. I would like a district manager contact me. [protected]. Thank you.

I had a reservation for the Tuscaloosa, AL location and went to cancel the reservation in June of 2018 for a September 2018 stay. I was told I would have to pay for one night stay per reservation policy . Please explain to me why this policy is in place for a customer who cancelled the reservation close to 9 weeks before check into the hotel. I would understand if it was one day before the checkin but 9 weeks. This weekend is a football game weekend I understand but 9 weeks would give the hotel ample time to rebook the room. I would like a clearer explanation onto why this is a said policy.

On our way to Myrtle Beach SC from Pa. We drive a little better than half way every year until we need to rest. We always find a Days Inn or credible hotel along our way. On August 12th, we set out for our vacation. The drive was BRUTAL terrible weather, traffic, power outages, and just overall exhausting so we only made it as far as Chester Virginia when we decided to call it a night as we had already traveled 7 hours and only got 300 miles. We ate at Denny's(also our go to stop on the way) asked our waitress where tge Days Inn was located because we saw it on the exit sign. She gave us directions and we headed over. Check in process was fine and rate was reasonable for a Sunday night. Now im assuming, as i am anytime i stay at a Days that my experience with be comparable. NOT THIS TIME. Immediately I noticed that everyone seemed to be crowded into 1 area of the hotel which was fine but made parking an issue. So we get our bags and carry over to our room. IMMEDIATELY upon opening the door a bug went running across the floor and Meme says "hope that wasn't a roach" laughing a but I said "we are at a Days that wouldn't happen." I killed the bug which seemes to be slow moving compared to what ive heard about roaches ive lersonally NEVER had or encountered an infestation. So we continue on into the room and i needed to use the bathroom I opened the door and they all SCATTERED ROACHES EVERYWHERE, I opened the dresser drawers ROACHES WENT RUNNING! It was tge MOST SICKENING, UNSETTLING thing ive ever encountered. I told meme "I can't sleep here this is awful they will get on the kids and in everything we own". Tried calling front desk because it was late you had to go yo office. I was sickened at this point anyway didnt want another room because they probably al had roaches. Needless to say I was EXHAUSTED. My kids were tired and in just a few short hours we had to be back on the road. So we started reloading the car with what we had already taken in because you can't allow your bags to to be exposed in an area like that. I went and found baby wipes in my car which I used in an effort to "take a bath" because there was NO WAY I was getting in that shower or washing from the sink. We went across the street to buy roach spray $8.69 and came back and sprayed causing us to have to be out of the room for another 45 minutes. We attempted to lay down tarps which we had in the trunk and leave all the lights on but trying to sleep with 1 eye open wasn't working so well and at 1 point I dozed off sitting up only to wake up with a roach running up the wall just inches from my head. It was no use they were there and i couldnt be so we did our best to get a few hours rest in a car that was packed as tight as could be for a 2 week trip to MB . I was so tired and miserable it ruined the first entire day of our vacation. I was exhausted, dirty, just out right miserable and sore from tryimg to rest in the car. Needless to say we left the tarps in the room and when we saw a staff member(housekeeping) coming to work in the am.we immediately made her aware of the situation which you could obviously see she was not in any way surprised about our experience. I just returned home from our vacation and i can honestly say every single Days we saw throughout the rest of our travels that's all I could think of. We also had to purchase breakfast as there was NO WAY we going to eat in a roach infested establishment. All and all I am out $100+ from having to stay someplace which is unfit for humans. I normally stay in higher end hotels on a lengthy stay butvhave a leash used Days or Super 8 to accomodate single or few nights while traveling. I travel a great deal and i have NEVER EVER in my life had such a terjble experience. I'm assuming each of these are run and owned independently but using the Day name aren't there certain standards that one would assume are a guarantee of the Chain? Id really like my money refunded at the very least and make someone aware that a Days is being operated like this as nobody should have to endure such an issue when staying someplace they have always trusted and been clean all across the United States. Doesnt someone oversee and ensure the proper running of of each establishment? Who do I contact because I won't rest until I know this issue has been addressed so no other unsuspecting family or individual has to have this unacceptable experience. Please let me know who to contact about resolving this issue and a refund.
And if you look at reviews you will see this is very typical for this location so its an ongoing and unresolved issue. Please contact be either by email @ [protected]@gmail.com or via phone at [protected] in an effort to remedy this situation.
Thank You,
Breena Zannino

Good morning,

I am writing in regards to our stay at Days Inn on 36th St in Brooklyn, NY on 8/17/18 to 8/18/18. We had a bad night at this hotel. We first got there and I know parking is rough in Brooklyn so I am ok with a parking issue, but the problem happened when we came back from our charity event at the Barclays Center. Our room was on the top floor Room 503. It had been raining and stormy too. It was about 2-230 am when my wife woke me up from a sleep and told me we have a problem. I turned on the light and noticed the ceiling was leaking water and it was falling on the bed my son was sleeping in. I went downstairs to the lobby and talked with the gentleman behind the counter and it just seemed they were not giving much of a care. No apologies or anything just discussing back and forth something. Then saying we can move you to the 3rd floor. I took it and went back up to get our things and move down. When we took the elevator and got off the second issue we walked into a fog of pot smell as soon as got off the elevator. I know there is no smoking in the hotel at least there is not to be and to smell that when getting off just made the night even more bad. We went into our room and slept. Got up for breakfast went down and the food was half warm and it did not taste well. When we went to check out the gentleman was saying oh you were so lucky and we were so lucky I am guessing because they had a extra room available. I finally got a sorry out of the man behind the counter and I asked if there was any way of compting us somehow for the bad experience. He gave a firm no and turned around and went about his business. My wife was there with me and watched and mentioned we will call corporate then so I got the receipt and left for our other things we were doing.
On Monday the August 19th I contacted Wyndham and told them the problem and gave them all the information. I even emailed photos as well as the receipt. They gave me a reference number #4086623. I got a email on August 21st from the hotel itself and stated they would give us a refund of 20% of the total bill. That to me was a insult and slap in the face as to what we went through at that hotel. I am one who travels alot and alot of stays are with Wyndham but after this experience and only offered that amount back which I have not accepted yet. I might not be staying at any hotels in this chain anymore . I would like a bit bigger refund as for what happened as I am a guest and to go through what we endured was not pleasant and for Wyndham corporate not to get involved and say they will give the refund also is not good. I have photos I can send you as well as the receipt if you like. Please advise.

Thank you,

V/r
Wayne Riddell US Navy [protected])

I have stayed twice at this hotel for the location and price. The first stay the carpet in front of the a/c was wet. I just kept my shoes on. The second stay at 5am when I awoke and used the bathroom the toilet overflowed onto the carpet. I turned the water off to the toilet. I complained immediately and got towels to absorb the water. Maintenance never showed. I had to go to the lobby to use the bathroom until I checked out. I was offered nothing only told I would not be charged for damage. Well isnt that good since I caused no damage!

Date of the Incident: 8/24/18
Full description of the Incident: We had an awful experience with the Days Inn hotel that we booked online. When we pulled up to the hotel, the building was overrun with weeds and was rundown. I felt very uneasy about even entering the hotel, but we gave them the benefit of the doubt. From the moment we walked through the door, everywhere we went was dirtier than the next. The tile floors were sticky and there were multiple carpet stains, all the corners of the walls were missing paint, the pool was green, there were padlocks and "gates" across several of the areas of the hotel that aren't used any more (i.e. the bar area), very filthy, smoke-filled/hazy room (even though we booked a non-smoking room since I have allergies to smoke, which by the way my asthma started giving me problems after only taking two steps into the room - that's how bad it was!). We had booked a room with a King size bed and a hot tub as a special "date night" for us (my husband and I) while we were helping our son move into Alfred State. It was the worst hotel ever, and we left almost immediately after checking in. We were told since we booked this through Expedia that we couldn't get a refund! This was by far the worst experience we've ever had with a hotel. This hotel is not fit for anyone to stay in - no wonder the deal was "too good to be true" and there were minimal people around. We are very disappointed and upset, and are requesting a refund.

My fiancé and I booked a room for 2 nights because we were in town at a music festival. We arrived and checked in no problems and got to our room. To start off, we walked in and it was smelly and we noticed a few stains on the bed. Called for new bedding and was told to look for house keeping, but we didn't see anybody. So we went to the festival and got back around midnight and we saw more stains and dirt marks on the bed. At this point we went to the front desk and asked for new sheets and pretty much was told there's nothing he(the person working the desk) can do because it was 1:00 in the morning. So I went back to the desk and asked for a refund and the manager said we won't get one because we checked in 8-9 hours ago and didn't say anything. How are we supposed to say something when we're gone for 8-9 hours? And when we decided to leave and drive 2 hours back home at 1:30 in the morning, the manager said "okay". No sorry for your inconvenience or anything like that. So with that being said, I would never recommend this to anyone and will never stay in that hotel or a Days Inn ever again

My boyfriend and I checked into the Days Inn in Lexington Kentucky. I place I had previously stayed with no issues. We checked in late Friday night, August 3rd. We both woke up itchy...we were not sure if it was mosquitos ...the room was not cleaned the second day as we had the "do not disturb" on. Waking up the second morning we were again itchy. I made the bed and when doing so I noticed "debris/dust/something coming off the sheets as we shook them into shape...didn't think too much of it...ten the third day, again with the "do not disturb" sign on the door...we were itching again ...we went to the pool for some relief.
We did this daily not thinking much of it other than mosquitos...everyday the itching was there...
.we stayed in the hotel just a little over one week. Every day the itching seem to get worse. On the night of August 12th I decided to sleep in the other bed as my boyfriend was scratching too much.
When we awoke on the following day (day 6 of our stay), he was in distress with raw scratches n bite marks over his arms, legs, face and shoulders.
It was so bad I took pictures.
I then googled "bed bugs".
Then I proceeded to ask the maids if they were known to have bed bugs...she said to talk to the manager.
So we went to the front desk. We talk to the man at the reception desk and explained our problem. He was very defensive and very rude. We asked for the manager. While waiting for the manager the man at the front desk was questioning us as to why we waited till the 6th day before we complained...we said because we were not sure if it was actually anything but mosquitos until this am when my boyfriend woke up in complete distress due to all the bites...(we took pictures off them). The manager looked at my boyfriends bites and the pictures.
He emmideiatly offered us another room and a stack of quarters and told us to put all of our cloths in garbage bags, tie them up and wash them in hot water and dry them in the hot dryer for at least 40 min and that would kill the bed bugs.
In the mean time he said he would re emburse us for 5 days of our stay. The money would be in my account on the following Monday Aug 13th. He did also say he was going to have the room tested.
We were in room 237 from Aug 3-9
We're were moved 2 doors down into 235 where we stayed for 2 more days and we still were very itchy.
We drove back to Canada.
There was no money of re embursement deposited in my account on Aug 13 or 14th ...so I called the manager named "Nathan" and left a message.
3 more days went by and I checked my account again. Still no re embursement or a return phone call from the manager. I called the manager again and left another message.
A week went by. No return phone call.
I had to go back down to Kentucky so I stopped in to see Nathan. He was shocked to see me as he knew I was from Canada.
I asked him if he had received my messages ...he said "yes". I asked him if he was going to return my calls...he said he had other important things to do first.
He then proceeded to show me that the room tested clean for bed bugs therefore no re embursement ...I said...impossible! We have proof with the pictures...and you told us yourselves and that's why you changed rooms for us and gave us quarts and garbage bags to wash everything... he said people like us do this on purpose to get money back from hotel. I said ...what about our proof? (He saw the bites himself and the pictures and the scars left behind on the second visit).
He said he would re test the room and call me at the end of the week...which was 2 days ago, Aug 24...I have not heard from him.
It would s Sunday Aug 26th. Today and my boyfriend and I are still a little itchy...not nearly as bad...we are much better.
Oh and I forgot to mention that when we changed rooms, we ‘did not' put the do not disturb sign on the room and for the 2 days we were there it did not get cleaned...we requested 2 times in those 2 days for our room to be cleaned.
Once to the maids...and the same day at 3 pm (when we got back to our room and saw it was not cleaned we called the front desk...the man told us the maids come back in at 5 and it would be cleaned then. It was not.

I would appreciate this getting looked into...
I am requesting a refund for the days of our stay...as it was horrible ...

My name is Debra Rombis.
Please call me at [protected]

Mold everywhere. Air conditioner leaking water. The whole carpenter is wet. Holds in the walls and bullets holds you see outside. Do-do threw up against the wall in bedroom and bathroom. Tube and bathroom floor is dirty with mold and dirty mix in. I took pictures. Drugs sealing is really bad. Girls sealing them selves. Yelling and fighting all night. Doors slamming all night. No rest at all. Front desk do not care. Cigar holes all in blanket. Refrigerate dirty. Crochet everywhere. Door didn't lock.

This place is nothing like the advertisement. The rooms are so outdated with half sized bed pillows, linen looked so used. The bedroom and hallways, as a matter of fact as soon as I walked into the building all I smelled was cigarette smoke. I have a lung disease so this irritated it. The vents in the stairwell are filthy just like the light shield in the elevator. The pool can't be used because the manager said the motor went out, the water in it is green. The carpet in the hallway hasn't been swept or vacuumed. There's chipped and discolored paint on the ceiling, looks like water leaks. And the dining area, oh my God, I wouldn't feed my dog from here. When I spoke to the manager about the conditions his response was everything has been approved by Days Inn Corporate Office. I told him I wanted a refund he said it couldn't be done. Need less to say I had no choice but to stay because my money was spent here. I had to go to Walmart to buy pillows and air freshener. These need to be shut down. It's like a place you go with a prostitute.

I would like to express my disappointment at a recent stay at a Days Inn in Kamloops, BC. I redeemed 3, 000 points toward this stay and I am so disappointed in the experience. We were given the darkest, dirtiest room possible. The pillows on the beds were dirty, the rug was disgusting. Didn't even take our shoes off. The lighting was awful and the window was so tiny that didn't help with the light. On top of it all, the pool area was unbearably hot and the pool itself dirty. It's an old hotel but there is no excuse for the uncleanliness. I wonder if we got that dirty room because I redeemed points? I really feel ripped off.

My daughter and son in law was staying at the days inn in kanawha city ..charleston wv ..while their trailer was being fixed..they had been there since 8/19/2018 and today the guy stopped my son in law and his friend and told both of them they had to leave ..because they wasnt allowed company and had to much company ..he put them out with two babies and didnt refund their money..he told my son in law he had 10 minutes to get my daughter and grandsons and get out ..and he called the cops ..they didnt bother anyone while they was there and keep it clean ...the company was family and the friends who was helpin him fix the trailer ..yes they came in late sometimes but its a hotel ..and they didnt make noise ..and there is nowhere that says u cant have company ...how can u put a couple with two babies that paid for their room out on the street with no where to go ...i am will mad ...