Days Inn
reviews and complaints

I stayed here for just one night and would never stay again. The bathroom was disgusting with urine stains on the toilet seat and the shower had body wash stains that came right off with a quick wipe. The 2 lights between the beds did not even work. The shower drain was laying on the bottom of the floor. The curtains had mold and nasty stains a long with the mattresses. The pictures below describe everything. I can't believe I paid $178 to stay here

The location is vineland, new jersey. The room was disgusting! Left before stay was complete. Each night upon returning to room, there were flies and centipedes trapped in the bathroom. Found them under the bed as well. Mold spores in bathroom and fridge was broken. Tried to stick it out one more night, but just couldn't be comfortable with all the insects. Unacceptable! The "asst. General manager" is a complete joke. Quick to blame everyone else. Vickie vasquez.. You should be totally ashamed of your property location!

We stayed at the Lawrence Days Inn on 6th and Iowa it was horrible. The rooms were dirty, smelly and outlets didn't work. Smoke alarm no battery, stains on carpet and walls. We were here for a basketball tournament there were 15 of us and We will not be back. The pool filter was completely clogged with leaves and trash we cleaned it and the manager even walked by and saw its doing it and didn't say anything. The ice machines didn't work the vending machines didn't give product or all the money .

I made a reservation late January 2018 through booking.com for 1 nights accommodation in September 2018, with the option of paying the hotel when I arrived, also with free cancellation . However, Days Inn Evans Mills, took the money from my credit card in March, when I contacted them they said that Booking.com got it wrong on their web site, also told me that there would not be any refunds. How is this my fault. All efforts to get this resolved have fallen on deaf ears, neither booking.com or the hotel will respond to my emails now.

I have since cancelled this booking as I am taking a different route on my holiday, so I would like a full refund please.

My booking reference through booking.com is [protected]

Below is a copy of the confirmation email I received

Subject: 🛄 Thanks! Your booking is confirmed at Days Inn Evans Mills/Fort Drum
Date: [protected]:50
From: "Days Inn Evans Mills/Fort Drum"
To: [protected]@thehouseofmez.com
Reply-To: "Days Inn Evans Mills/Fort Drum"

Confirmation number: [protected]
PIN code: 3695

Thanks Meryl!
Your booking in Evans Mills (New York) is confirmed.
Days Inn Evans Mills/Fort Drum is expecting you on 29 September
You'll pay the property directly. Days Inn Evans Mills/Fort Drum handles all payments, so please check below for more information
You can cancel for FREE until 26 September 2018 23:59. Make changes to your booking or ask the property a question in just a few clicks

Days Inn Evans Mills/Fort Drum

25940 US Route 11, Evans Mills (New York), NY 13637, United States of America -

Phone: +[protected]

Email property

Your reservation 1 night, 1 room Change

Check-in Saturday 29 September 2018 (from 14:00)
Check-out Sunday 30 September 2018 (until 11:00)
Breakfast Breakfast is included in the room rate.
Prepayment You don't need to prepay. However, the property may temporarily hold an amount on the card you provided, just to test your card, and guarantee your booking. This test payment will be returned to you.
Cancellation cost • Until 26 September 2018 23:59 [Evans Mills]: US$0
• From 27 September 2018 00:00 [Evans Mills]: US$92.65
Cancel your booking

Queen Room with Two Queen Beds - Non-Smoking US$92.65
11 % Tax is included. US$10.19
Total price US$102.84
We Price Match

You'll pay when you stay at Days Inn Evans Mills/Fort Drum
Pre-authorisation: To check the validity of your credit card and guarantee your booking, the property reserves the right to temporarily hold an amount prior to arrival.
Please note: additional supplements (e.g. extra bed) are not added to this total.
The total price shown is the amount you will pay to the property. Booking.com does not charge any reservation, administration or other fees.
If you don't show up or if you cancel applicable taxes may still be charged by the property.

Room details
This room has a flat-screen TV, microwave, and refrigerator.
Guest name Meryl Stockton Edit guest name

Number of guests 2 Adults, 2 Children (up to 18 years of age) Edit number of guests

Important information
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Payment
You have now confirmed and guaranteed your reservation by credit card.
All payments are to be made at the property during your stay, unless otherwise stated in the policies.
Please note that your credit card may be pre-authorised prior to your arrival.
This accommodation provider accepts the following forms of payment:
American Express, Visa, Euro/Mastercard, Discover
Change credit card details

Booking conditions
Cancellation policy You may cancel free of charge until 2 days before arrival. You will be charged the first night if you cancel in the 2 days before arrival.
Any cancellation or modification fees are determined by the property. You will pay any additional costs to the property.
Guest parking Free public parking is possible on site (reservation is not needed).
Internet WiFi is available in all areas and is free of charge.

See all booking conditions

Need help with your reservation?
Contact the property Phone: +[protected]
Manage your booking You can view your reservation or make changes online anytime.

See pic. This is the 3rd time having to enter See below

Sent from Yahoo Mail on Android

----- Forwarded Message -----
From: "[protected]@wyndhammail.egain.cloud"
To: "[protected]@yahoo.com"
Sent: Wed, Jul 18, 2018 at 1:16 PM
Subject: Re: [protected]@yahoo.com - Missing Points [#882080]

Hello Melissa,

Thank you for contacting Wyndham Rewards®.

I'm sorry to hear that your recent stay at Days Inn was unsatisfactory.

Here at Wyndham Rewards, we are unable to assist with customer complaints about the hotels that participate in the Wyndham Rewards program. Each hotel brand does have their own customer care department to deal with such issues.

When a member has a complaint about one of our participating hotels, they need to contact the hotel's customer care department and file a formal complaint against the hotel. Only then will a file will be opened to investigate the issue.

To file a complaint, please contact Customer Care by phone, mail, or online form.

Days Inn Customer Care
P.O. Box 2071
Carmel, IN [protected]
Phone: [protected] www.DaysInn.com

If we can be of any further assistance, please let us know.

Sincerely,

Helen
Wyndham Rewards Member Services
Go Free, Go Fast, Go Get 'Em
www.wyndhamrewards.com

--Original Message--
From: [protected]@yahoo.com
Date: 07/16/2018 12:58 PM
To: [protected]@wyndhammail.egain.cloud
Subject: [protected]@yahoo.com - Missing Points

Member Number *: 148495091F
E-mail Address*: [protected]@yahoo.com
First Name*: MELISSA
Last Name*: WOOSLEY
Subject: Missing Hotel Stay
Arrival Date*: June 13 2018
Departure Date*: June 14 2018
Hotel Brand*: Days Inn
Hotel Address*: 4302 Surfside Blvd
Hotel Country*: UNITED STATES
Hotel City*: corpus christi
Hotel State: Texas
Subject: Missing Points
Comments*:
I paid 10 dollars extra for a ocean veiw. there was no place to sit outside to veiw it and i had a telephone pole right outside door that blocked veiw. Hotel was old run down. elevator didnt work half the time. my daughter went to get a drink out of frig in my room and the door fell of refrig. It was the dirtiest hotel I have ever stayed in. We were really disappointed. its all in picture

On June 26, 2018, my family and I stayed at the Days Inn in Mt. Pleasant, MI. The windows in the room were dirty, the curtains had stains on them, and the room had an unappealing smell to it. When I received my credit card bill for our stay, I was surprised to see an unauthorized $30 charge on June 28 (2 days after our stay) from the same Days Inn on my credit card statement. I called and spoke to the manager, Mike, and he told me that we were charged for blood stains that wouldn't come out of either a towel or bed sheets. One of us could have cut ourselves shaving or had a scab from a bug bite that fell oft, but that's the only thing I could think of. I have never encountered a charge like this for a stain before. The manager told me, "It is what it is." I work in customer service and have never treated customers this way. I was appalled. I proceeded to tell him that blood is usually a very easy stain to remove with bleach or Shout especially if the laundry is done on a daily basis. I am requesting that a refund of $30 be issued to my credit card as soon as possible.

Our room was not only run down, dirty, and unfit for a human to inhabit... it was unsafe! The smoke detector was removed. The ceiling was caving in and the floor looked like it hadn't been vacuumed since Obama was in office. No person should have to spend their money on a place that they don't even feel safe in. To top it off when I called to complain I was sent to a department in the Philippines and the lady couldn't understand what I was saying nor could I understand her and she refused to give me a supervisor. Really? Does anyone care about customer service anymore?

The room I'm in (221) at the days inn in Iselin NJ, has a very badly rusted hole in the sink. If someone who has AIDS or HIV has bled in that sink and I or someone else cuts themselves afterwards, we could be be in serious danger. Plus the front desk insisted on my MINOR son to provide an ID. I told them no and would NOT release my sins information (as stated, he's a minor). The bed I'm sleeping on has no fitted sheet, only a cover sheet is being used, therefore, it could slide off the mattress and I could be in someone's bodily fluids. But my twoaim concerns are the first two issues. A very badly rusted out hole in the sink about 3 inches around. It's rusted and is a danger to th health if people staying in this room. Anyone could be infected by getting scratched or badly cut. And then the issue with the front desk insisting on my sons ID. They said because I used my CLC card and my son was staying in the room with me, he had to provide an ID. I will not and I refuse to do so, he is a minor and I'm sure it's borderline e illegal to insist on a mission ors ID. I've spoke with my wife about these issues, and she wants me to call the health board about the rusted out dangerous hole and then seek legal action towards the dangers of the infectious situation and the insistence of my minor sons ID, but I thought I'd talk to you guys first. I have a witness, My boss, about the fro t wanting my sons ID, and I have a picture which I will send with this complaint. Please contact me about this.

I booked a weeks stay at this hotel without having ever physically been at the location. Once I arrived, I was immediately greeted by an exterminator spraying for bugs. I decided that it could be something simple like ants and decided to check in anyways. Once in my room, I was thoroughly disgusted. The shower had mold and mildew. The towels had dirt spots that hadn't come out when washed...or weren't washed at all. The light switch was hanging by wires and there was "stuff" smeared on the walls.
I was in NJ for work, and as such had to go to the work site after checking in. I returned around 4:00pm the afternoon of June 11, 2018 and immediately checked out. I asked for the manager and explained why I was checking out and even showed him the pictures of the disgusting status of the room they had given me. He assured me that I wouldn't be charged for my stay since the room was dirty and I didn't spend the night in the room.
Much to my surprise, our credit card was charged for the entire week stay. It was then another 4 day ordeal to get that refunded…at which time he only refunded 3 days and insisted that since I was checked into that room for 6 hours, that I owed for Monday even though I didn't sleep there. To be honest, I was in that room for less than 20 minutes. Since I had left my home state at 3am…I needed to get ready to go to the worksite..which required me showering in that horribly disgusting shower. The fact that he now expected me to pay for that day was unacceptable. After a full afternoon of calls and arguing…he finally refunded everything but $27.87 because he informed me that was the cost of using the shower. Really? I would look at that as I got dirty by getting in that mold and mildew smeared shower and probably did them a favor by running some water in it. Now all they needed to do was get an actual cleaning person in there to scrub it…for once.
I've stayed at Days Inn locations before since I travel extensively for work. When I see the name Days Inn, I've come to expect a certain level of quality that was not met by this location. It's been such a horrible experience dealing with this location that I've resolved to the fact that I will never stay in another Days Inn again. I don't have enough time or energy to deal with these types of situations. I figured I would let someone know since their location has your name on it. They are representing you…and bringing you down. Someone may want to plan a site visit to the Days Inn by Wyndham, 138 US-46, Budd Lake, NJ 07828. [protected]

Please see below my original email request dated June 20-2018 directed to general manager at Days inn Lundy's lane Niagara Falls Canada..
This matter is not resolved. Regret to inform I did not get a single reply or a phone call back from the general manager or any one else from that hotel. Thhe second part of this email is another email that I sent to general manager of Days Inn Lundy's lane Niagara Falls Canada explaining the events took place.

I am reaching to you to resolve this matter.
My contact information is below
Nishanthe Stembo
[protected]@gmail.com
[protected]

I made a reservation through hotels.com for Saturday June 16 -2018. We arrived around 3.00 pm. At the time of check in, I requested to view the room prior to check in. The gentleman who was attending to me said, he has to swipe my credit card before letting us view the room. I said ok. We went and looked at the room. We did not like it. So we went down immediately and spoke to the reception clerk. Handed over the access cards. I asked him to cancel my credit card approval. He said to call hotel.com. We did call. They asked if I have informed the hotel that we are not taking the room. I said yes. They said it will not be a problem. But now I see there is a charge to my credit card by your hotel.
My reservation # was [protected]
Can you please look into this matter and advise how to recover the money that was charged to my credit card.
You can reach me at [protected] or e-mail.
Many thanks.

Hi,
I made a reservation through hotels.com for Saturday June 16 -2018. We arrived around 3.00 pm. At the time of check in, I requested to view the room prior to check in. The gentleman who was attending to me said, he has to swipe my credit card before letting us view the room. I said ok. We went and looked at the room. We did not like it. So we went down immediately and spoke to the reception clerk. Handed over the access cards. I asked him to cancel my credit card approval. He said to call hotel.com. We did call. They asked if I have informed the hotel that we are not taking the room. I said yes. They said it will not be a problem. But now I see there is a charge to my credit card by your hotel.
My reservation # was [protected]
Can you please look into this matter and advise how to recover the money that was charged to my credit card.
You can reach me at [protected] or e-mail.
Many thanks.

Here are the events took place. This email was sent to General Manager on July 6th 2018. NO RESPONSE.

Hello,

I left several msgs. But no one called me. Twice in my attempts to get in touch with GM Tania, I managed to spoke to her. Both times she promised to call me with in half an hour. But never returned my calls. Here are some events took place.

June 20th Sent my original email. There is no reply up until July 6th. (Today)

July 6th (Today) Called- She was not in. But spoke to Jenifer. She promised to follow up with GM by tomorrow July 7th.

July 4th - I called Tania. Managed to talk to her. She promised to call me back in half an hour once reviewed my email. Did not receive a call

June 25 called. She was not in. Reception took my information to pass on to Tania. Didn't get a call back-

June 26th - Re-sent my original email as you see below. Didn't get a call back.

June 21 - Called to follow up of my original email I sent on June 20th. Managed to talk to her. She promised to get back to me on June 25th. But didn't get back to me

As you can see there wasn't a single phone call returned to me nor reply to my emails. I would like to resolve this within your control rather than reaching out to corporate head office. I do work in a corporate environment and do know the impact if it reaches the top. But getting frustrated with no response.

Please consider this matter.

I reserved a room on 7/13/18 it was the last room available. The bathroom was gross, the beds are old and hard and don't look as if the linens were changed. The "seasonal " pool was covered and had standing water on top of the cover. The grounds are full of weeds. The wallpaper is peeling off of the walls both in the bathroom and above the ac unit! Carpets need to be replaced! Nasty place to stay! Never again!

This was a Very nasty hotel bugs, mold and dust I didn't expect top notch but I thought I would've been better than this if I could give it less stars I would have this is and I do repeat the worst hotel that I have ever stayed at I do not recommend staying unless you are okay with staying In an unclean room there's dust that also looks like it's been sitting for years as well please look at the pictures I posted as well they are NOT recommended

Days inn will never get my business again. I have never been in a more dirty, filthy trashy unsanitary hotel in my life which costed me $375 for two nights. My room phone did not have a cord connected to it. So I could not call front desk if I had any emergency to save my life. The walls were dirty, the towels were brown, the bathroom door had holes that was patched up, The face bowl sink did not have a stop or anything could have fell down the drain. The bath tub was dirty and filthy. There was hair on my sheets and pillowcases. The floor was dirty and had not been cleaned in a while. I use Clorox wipes to see how clean the floor was and it was ridiculously dirty. The holiday inn that I stayed in was at 135 miracle strip Fort Walton Florida room #217. I will never ever give my business to days in again after what I experienced this weekend which was supposed to be a nice vacation getaway that ended in a nightmare of not even wanting to go to sleep in the room. I will never ever give my business to days in again after what I experienced this weekend which was supposed to be a nice vacation getaway that ended in a nightmare of not even wanting to go to sleep in the room. I will advise my family and friends of this horrific unsanitary hotel that I chose to vacation in to please not give the business to you all I will advise my family and friends of this horrific unsanitary hotel that I chose to vacation in to please not give the business to you all. I do have pictures also of this room I do have pictures also of this room. What a disgrace. I deserve some type of compensation.

On my credit card (Visa) the 25th of May I have a bill of 162, 72$ from Days Inn Leamington, Ontario. I never made this reservation. I called Visa who connected me with Days Inn in Leamington. They said that they either never had my reservation. So, they asked me to send my bill. I proposed them to do it by fax. They gave me the number. I tried a few times and it was always busy. I write to you because I had another bad experience with them. I made a reservation May 15th and the same day I arrived there. The employee at the counter said yes, he had a reservation at my name but the price was much higher than I expected 230, 86$ including the taxes instead of 159$ without the taxes. I didn't bring my confirmation, so I let it go. The next day, another employee was there at the counter. I asked him how much it will cost if we stay another day. And then "surprise" just 159$ without the taxes of course. So, we took another room and we paid 181, 67$. Those two amounts have been paid on my previous bill.

My family and I stayed at this hotel from 7/6/18 - 7/7/18. Worst stay I've ever spent in a hotel. The website shows very clean rooms with flat screen tv. Not at all what we stayed in. The room was dated and dirty the table was barely standing, 1990's box tv and fuzzy screen, curtains were falling down, no towels, burn marks on both bed spreads in a non smoking room, you could actually see chlorine chunks floating in the pool. When I asked to be moved because of all the issues the staff was rude and of course said all the rooms were full, they were not, the four rooms right beside us were open all night and the following day. We had two rooms and my moms room was just as disappointing. We will never stay at that days inn or any other because of how we were treated there and how dirty and dated that place was.

Stayed at the Stone mountain Georgia, 30087 Days inn at 2006 Glenn club drive. Room was disgusting, one bed had FILTHY sheets that were something all on the sheets like food crumbs or something also stains on the sheets and they were all wrinkled ( not crisp like the other bed in the room) so you KNOW they weren't changed.
Fridge had old drinks and food in it that my little boy almost drank. Stayed in room 111. On 7/6/18.
I expect BETTER from y'all. We just spent a week in St Louis at a days inn and it was AMAZING! So we thought we would stay using your brand while we vacation this summer. Switched from doing business with the Hilton because of the excellence in St Louis.. Now we are switching back. I am very disappointed because your prices make for an exceptional value when on vacation like this with the family.
I wouldn't want ANYONE staying at this one in Stone mountain and WILL be sure to review it for folks to know. Alsi, the perk of a Continental breakfast service in St Louis was amazing, Stone mountain made you feel like you were at a gas station trying to choose some snack bar to eat... Not to mention it was also VERY sorry and messy in the room provided to eat in crate all over the place and just just cheap junk to choose from it is an insult and not a true perk. Stone mountain stay was a bust and we did not stay the next two nights like we wanted to. Also made it so bad we were then so tired from the uncomfortable sleeping arrangements that night that our day at Stone mountain park had to be cut short ... Just made our trip a terrible experience.. SUPER DISAPPOINTMENT and am going to let folks know. Scale from 1-10, I give the Stone mountain inn a -10. Not fit to be listed with trivago or anyone else for that matter. I certainly hope to hear from someone about this.
Terry Goodwin
[protected]
[protected]@yahoo.com

Confirmation Number: 82611EC009945

From: Paresh M Shah [mailto:[protected]@gmail.com]
Sent: Friday, July 6, 2018 8:21 AM
To: 'Days Inn by Wyndham Cincinnati East'
Subject: Tell us about your stay at Days Inn by Wyndham Cincinnati East

Management,
Thank you for asking!
During my reservation I had asked for a nonsmoking room on an upper floor, away from traffic.
When I arrived, Nikki at the front desk gave me a smoking room, downstairs, right by the traffic with someone's luggage in the room.
By the time I came back from checking the room, Julie was at the desk. She looked up the system and gave me a nonsmoking room upstairs and clarified that all the rooms on the backside of the hotel are smoking. I had to take the room. The room had the following issues:
1 It smelled of mildew, lots of flying insects and spiders.
2 Worn out chair, broken dresser, dusty surfaces, some lights were on. The room had not been serviced. It was missing all towels, toilet paper, soap and whatever else goes with it. Julie explained that they were short on staff and asked me if I wanted the room.
3 Julie won't give me extra towels to clean the surfaces - policy!
4 The path to the room is through a narrow hallway that connects the two long wings of the hotel. It had rained hard and it was pouring through the ceiling. There was no way to walk through the puddle of water on the floor, without getting wet from what was pouring from the ceiling.
5 The shower had barely warm to warmer water, the bathtub missing few tiles and smelled even stronger of the mold. The mold and scum kept falling into the tub and washed under my feet. No ventilation to speak of.
6 You are asking me how likely I am to stay there just as I am researching dept. of health to report the spewing mildew in the shower.
7 Only some of these could be reported on the website, in the character limited space.
I believe you should refund my charges.
Thank you.
Paresh M Shah

You should be ashamed to have your name associated with the Seaside heights location. It is falling apart and filthy. I fell and busted my knee because the floor in the room was broken. I went to the front desk and no one waa there. I tried going back to the front desk when i left and still no one waa there. I hung a towel on the towel rack in the bathroom and the rack fell off the wall. I went to use a towel and it was filled with other peoplea hair and lipstick. I asked for new towels and was advised that they didn't have any and that they would have do drive to get some. I went back down hours later and got clean towels and 2 out of 3 had hair on them still. The rub was covered with mold and dirt. The door waa so damaged moths were coming in from out side. There were holes in the wall

We stayed July 3rd 2018 and pd with credit card and then was asked fpr $100 cash deposit. We then checked out late at noon becuz my boyfriend who was stuck in traffic couldnt get here to have them run the card for another night.
They would not take it over the phone until he arrived at 1230. They had all info and instead of being polite and waiting until 1230 to get the actual card they thre me out without a ride and all the bags.
In the mean time they also were holding a $100 c ash deposit
.
They refused to then give our depoisit back.

What a scam they could of ran the card or used the cash for payment for a hour and a half. They stole our money.

Its funny how i can pay on line with a credit card and they hold it until they get actual card.

They stole $100.00 from us and completely embarrassed us to steal $100.

I travel all the time and have other people in my company travel too.

I have never been so mistreated and embarrassed in my 54 yrs of life.

This is biggest scam i have ever encountered
In my travel carrer.

I worked for continental airlines for over 10yrs and traveled every where in the world and never ever been treated this way.

i have a few question on my resent stay at Days Inn and booking with expedia ... How do i get a refund for the horrid room and service i received. i stayed May 26th 2018 to may 27th 2018 just one night in what i thought i was getting a suite but instead i got a murder seen it was so gross i had to buy clean items just to stay in room 2206. because Days Inn wouldn't give me a refund they said i must contact expedia and i have with no answers. i have pictures of the room broken furniture and just nasty booger on the wall and hair everywhere and the floor was so gross. please contact me asap thank you