Days Inn
reviews and complaints

I stay, at days inn on West Northwest get in Dallas. the hotel was disgusting II roaches in room dirty underwear and condoms in drawer of hotel room cig butts in room of non smoking hotel room. was refused towels for my family of 7. housekeeping entered my room after I instructed them not to and they removed my do not disturb sign off of my door. room smelled of cig and staff is very rude and not helpful also didn't not get correct room I booked. will never stay at a days inn ever again!

You need to train your personnel. What they screwed up was so bad. Multiple agents could not speak or understand English! They screwed up the spelling of my name, did not have correct e-mail address therefore I did not get the e-mail confirmation, had my reservation off of a wrong highway, and my physical restrictions were met so I could not stay at one of the 3 locations that they booked. They kept apologizing for the inconvenience. It was not just a inconvenience, I can not physically walk up stairs where my reservation was. Horrible mistakes!

When I checked in it was 11:00pm; I had a reservation. The first room they put me in had no power. I went to the front desk again and they gave me another key to a different room. The second room was hot, smelled moldy, and the air would not turn on. I proceeded to the front desk again. The third room they put me in I also had to move because it was now 12:00 and the people next door to us were screaming at each other. When I went outside to ask them if they could lower their voices they had the door open. It was a family of 14 African Americans staying in one room. I went to the front desk again. The fourth too they put me in I stayed because it was quiet, and had power. The room was dirty with long hairs in the bed, and the shower did not have a shower curtain on the rod. This place should be shut down. The customer service is terrible. There was a girl named Erika at the front who used profanity in about every sentence she spoke. I feel like this place should be shut down.

Booked a room at price shown on their website. After arriving we were denied the room for amount posted on their ad. We were also denied the 20% discount in ad. We were told they couldn't afford to honor any of this. We were offered instead a room for more money and only a 10% discount. Even after calling the night before to verify the offer in the ad. This was on Friday, June 1, 2018. We were at Days Inn, 215 N. Sammish Way, Bellingham WA. Phone # [protected]. The room we got was same one pictured in advertised at $75. Yet we were told it was $89 room with 10% discount.

I am a guest and have been a guest numerous times at days inn in attalla alabama on Cleveland ave and the staff makes you feel unwelcome and uncomfortable. I was at the pool and they came out and asked if I was a guest and gave me dirty look like I was lying and then they come knocking on our door trying to see who was in the room with me and I told her and apparently she didn't believe me because she had to look in my room. And when I left the room and came back they had came into the room, emptied my trash, and turned my air conditioner off...

They cancelled my reservation on me then made it seem like my fault when I called to ask a question about our stay. Manager (Tom) is extremely rude. Yelled and hung up on me. Other staff is not helpful. Caught one of them lying to me. Overcharged for cancellation fee. Rec'd follow up call from Tom who said he was from corporate. Tom transferred me to other manager Henry. I heard whole conversation that I was not supposed to hear. I was told that my behavior indicated drug use! I was called a crazy B*@ch, how he would have never called if he knew who I was, also to throw me some dog bones to see if it made me happy. Manager, Henry, denied it all when I called him out. Tom picked up the line (since he isn't familiar with new phone system), asked him about what he said... he gasped because he knew he was in deep. He left me a VM about offering me some resort package but of course never called back. Contacted corporate and was told there was no Tom who works at corporate. THIS HOTEL IS ALL LIES!

We stayed at Days Inn Hollywood, in Los Angeles on the night of 5/25/18. Our granddaughter is in the Kaiser Hospital for Children with a real bad illness. On the 26th we tried to make reservations closer but everthing was full. So we had to stay at the Days Inn and take the bus 2 1/2 miles to the hospital. That day my daughter received a call from the Ronald McDonald house and we could stay there. We called Days Inn and they would only cancel one day. We went to the room and got our luggage and went to the Ronald McDonald house. I want you to consider returning our money for the next night. I explained to the lady about my granddaughter and the Ronald McDonald house. I'm sure that Days Inn was able to fill the reservation. If you need more detail please contact me. My email: [protected]@comcast.net and phone is [protected]. Thanks very much Roldo Robinson

We booked for 2 night's. It was horrible. As we came in to check in the manager on duty was being rude to people who wanted confirmation that their room was cancelled and they would be reimbursed. She refused to do so. I shoud have turned around and walked out right then. But we prepaid on Hotels.com and it was 11pm. We stayed the first night couldn't sleep some people were outside in the front screaming at each other at 3am for an hour. We checked out at 11 with the manager. Asked him did we need paper work or anything since we were checking out. Was told no everything would be taken care of that Hotels.com would reimburse us. Called the hotel before the cancellation deadline. A girl answered and said it shouldve been taken care of. Called Hotels.com to make sure the manager didn't charge us for the second night. Hotels.com Called and spoke too him. He refused to ok the refund. I Called and spoke too him and they laughed. He said he can't he already charged it. I was 3 mins past the deadline. I wouldnt have been if they didn't tell me to call Hotels.com. These people are a ripoff. They play games on the phone.

While staying at days inn on aeroplaza dr in Colorado springs, co. Room 104 on 5-19-18 my self husband and young child experienced, rude sleeping staff at the front desk. We entered our room to find the floors soaking with wet mold near the refrigerator, dirty used needles and syringes under the beds, and next to the pool, crushed up blue pill residue in the bathroom, a turnicate laying on the floor, food trash all over the room, the linens were dirty, stained and burned. We expressed concern to celicia (not sure of spelling) the night of and she said to bring it up with morning staff, after I had to wake her for attention at the front desk. I had to help myself to bleach the room just to be able to let my son walk around. In the morning we brought the concern to the lady that checked us out around 10:40 am and she provided is with corporate numbers and sent us home with 1 of the room keys. I started to share with another (celicia) which I am assuming was the sleeping desk lady that only offered us a 15% back and stated her staff had no complaints. I have pictures and objects to prove these since your staff can't seem to tell the truth and keep customers safe.
Please contact me at your earliest convenience.
-Breanna
[protected]
[protected]@gmail.com

This is our first time staying at Days Inn upon Checking in the T V didn't work we had to call the front desk several times and it took 45 minutes for someone to show up also the Refrigerator didn't cool and the Ironing board did not have a cover very bad experience for a First Impression. Clifton Minott and Family. 145-14 Shore Ave #2 Jamaica NY 11435. 917/756-8777. Would like to see much better service Thanks

On the day of May 26, 2018 at approximately 11:30pm I call the front desk to inform the agent that it was bedbugs in here and he bust out laughing and then had an attitude! I have picture proof and everything, he said there wasn't anymore rooms & we asked for a refund or a partial refund..it's not 11:46 and he still haven't respond not to mention he won't let us talk to management

The lady working front desk during the day is very rude and should not be in customer service ever! Worst attitude and always has a smart comment to say. Won't be visiting this location mostly because of this worker. I stay in hotels alot year around and have met some rude employees but this lady was by far the worst ever! We avoid going to front desk during the day because of her

I booked two rooms at Days Inn & Suites, 1331 W 14 Mile Road, Madison Heights, Michigan through Expedia for three nights, 5/25-5/28/18. The rooms were disgusting! There were burn marks in the carpets, the carpets were filthy. The smell was atrocious! It smelled like someone smoked marijuana! They charged my credit card but I requested my money reversed and I would go somewhere else! After a small hassle they agreed and now I have to wait 2-3 business days for my credit card to be credited. Because of this my long weekend turned out to be a disappointment! I was short on cash after paying "twice" for a hotel! That hotel needs to be shut down!

Hello,
This past weekend my family and I stayed at the Days Inn in Bordentown, NJ. We checked in Friday night and were assigned rooms 167 and 169. As I walked in 167 the room smelled like cat urine so bad I had to hold my breath. I propped the door open and went into room 169. Room 169 had a joke in the carpet and the chair was falling apart. We closed up the rooms and went out for a bit. When we returned the smell in 167 was so bad we went to the front desk. We requested a room change and they moved us up to 267 and 269. As we entered 269 it looked better but we didn't have a security lock on our door, our shower curtain had holes, the lights were falling off the walls, the sick was cracked, the comforters had holes in them, and the showerhead was loose. Room 267 had a toilet that didn't flush and a sink that didn't go down. We complained and they fixed it but then the tub wasn't doing down well, there were several bugs, our children found a lighter, there was a plate to electric wires that was cracked and the wires were exposed, and the neighbors on the other were loud and left shot glasses everywhere. The hotel was very run down and dated but the staff were very pleasant. Overall we had a horrible stay and are truly dissatisfied with our stay. We were not at all comfortable in our stay there.

Our room was Absolutely gross! The carpet was all stained up in several different spots. The bathroom fools had all kinds of stuff on them in the corners and a long the wall above the tub the wall was breaking and all messed up. The refrigerator Was all rusty and nasty. The wall had filth all over them! The lamp by the bed was so gross had a build up of grit and grime all over it! The bed Mattresses did not even fit the bed looked like the cheapest one they could find and it was like sleeping on the floor! And the outside of the building before you ever walked in to the right of the door the whole column was broken and Looked as if it could fall at any time I did not get a picture of that! We took our kids to the pool and some neighborhood people that didn't even rent a room showed up and was drink and swimming at the pool being very loud and even chilled out front of the Hotel and no one said anything just let them hang out no one said anything just let them hang out made it very uncomfortable from our family!

Made reservation through booking.com in March. Evening of 4/12 I called to request the room to be pet friendly. The morning of 5/9 I called the hotel back to let them know that I didnt need a pet friendly room. I was told that I had cancelled my reservation on 4/12 when I made the original request. The man who I spoke with was not concerned with the issue. I asked ro speak to a manager and was told he would be in after 8pm. I called that night at 8:06, got the same man(had accent) and was told the manager was not in. I said it was after 8pm and got the response "so because its after 8 you expect him to be here" I said yes you told me he would be in them. Magically the manager was in. He again told me that I cancelled but I told him I did not, never got any cancellation email and my reservation still was showing on booking.com. He reinstated my room. Today The person who was going to room with me cancelled on me. I asked the hotel to make a one time exception and waive the fee. The manager called me (think his name was Tom) and said he was not going to cancel, proceeded to tell at me because I needed to cancel. He did after I made him reinstate my reservation nownI wanted it cancelled. Told him he didnt have to be rude to me. He still kept yelling at me saying he wasn't gonna do anything. He also then hung up on me. He must have called me from his cell because the number came up private. After all the hassle with the initial reservation issue no one is willing to waive the fee. Stephanie who works there said she would call me with the cancel fee amount. Never got a call back from her. Just saw the charge placed on my account. All I am asking for is the fee refunded. I REFUSE to work with that manager and would like to speak with someone else. Please call me back [protected]

So gross! Cigarette smelling rooms that haven't been cleaned. Out dated and dirty. Cigarette Burns and stained carpet. Bathroom has a huge hole in the ceiling! When we tried to switch rooms, the second was worse! The check in lady gave my husband a can of Febreze to solve the problem. I need a hot shower after being here for 10 minutes. No refunds allowed... now I see why. They get you with false looking pictures online.

The room smelled and we wanted to lay by the pool. Manager told us no that it was against the law to open it till May 10. But he could at night. Because there were weeds around it. He yelled at my sister and told us to leave and go to another hotel. Then he had the ladies from the laundry hand pick the weeds in the hot sun after calling me and telling me the maintenance man was doing it. I have pictures. I had paid with Priceline or I would have left. Also before I booked I called and asked how close they were to the venue we were going to. We were advised within 2 miles. It was on the other side of town. Cost is over 50 bucks for taxis. I will never go there again. And maybe never Days Inn. I was very upset and disappointed. Also, there was a dog outside below us where obviously someone either lives there or stays a lot. Because, the grass is gone where he barks and runs. I'm not normally scared of dogs but he seemed aggressive.
Connie Turner

My husband arrived at this hotel very late (maybe3am) got a room.. At 1st no problems.. I didn't complain about the $80 it cost, I didn't complain about the rude clerk, I didn't complain about the loud people stomping loud at 7am, however I do have a problem when I wake up at 8am and twist my ankle due to all the water coming out of the ceiling from the room above. When I returned the key, the man behind the counter says we'll call u in a week if there's really a leak. It was obvious where it was repaired and furthermore there's no way that much water is dropping and nobody noticed. I absolutely had a problem with the total lack of concern from the clerk.. I asked 4 general manager. And he gave me a card which is to the hotel. I've never asked anyone for anything for free. I dislike attorneys and court more than anyone, but I feel like my husbands money was wasted. I wanted to make your company also aware I stayed in town for 3 nights.. Went elsewhere where the room was much nicer and cheaper. As a business owner myself I thought i'd make u aware

I stayed at the Daysinn in Gastonia North Carolina right beside the Pancake House, on May 5th 2018 the guy on night shift it very rude and they only have cold water, he laughed because it was only cold water so I asked for my money back and he wouldn't refund me I haven't even been in the room #232 30minutes I will notify channel 9 news and also the city of Gastonia about this situation I paid $80 for a room which has only cold water to shower with that is not professional at all I think this place is un fit to stay and I'll do what ever I have todo to get this place closed down no one wants to take a cold shower you can reach me by email at [protected]@gmail.com