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Days Inn
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1.2 753 Reviews

Days Inn Complaints Summary

41 Resolved
711 Unresolved
Our verdict: If considering services from Days Inn with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Days Inn reviews & complaints 753

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B
7:56 am EDT

Days Inn the hotel

We stayed at the Days Inn in Hardeeville S.C. . I have stayed in the Days Inn in Hardeeville before. I am very disgusted with the way this motel is ran. I was put in room 153 that was fine until I went to the car and was over taken by the smell of marijuana. People came up asking for cigarette and rides. I had to be moved to room 248. Which was a two bed. I was then charged for the extra bed. $10. Went swimming and I seen a girl swimming with a see through black bra and pink silk panties on my 15 year old daughter was with me.

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10:06 pm EDT
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Days Inn hotel in fayette, nc

We have always stayed in your hotel we have in Idaho and Utah thats why we made our reservations with you again. We arrived in N.C on Thursday we had to cancel our stay with you. The hotel was dirty, i wouldn't let me dogs sleep in a place like that, there was no dead bolt (was broken off could see the door had been kicked in) the toilet wasn't screwed into the floor, there was a can of spray paint primer on the counter by the microwave and blood splatters on the back of the door. It was something out of a horror movie and we thought you should know. We wont be staying at anymore Days Inn because we see how you manage your hotel here and how much you care about your guests.

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5:05 pm EDT
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Days Inn room, or lack of room

Made a reservations for a handicap room with a roll in shower. Called twice to confirm it was a roll in shower and stressed we can't use any other type of room. Went to check in and they had changed our room to a non-handicap that we couldn't use. The guy told me too bad and to leave. He didn't even try to find us another room in town. I couldn't find one either so my handicap wife & myself had no hotel room that night.

Left a message for the manager to call me and she never did so I just called her. She told me just because you need, book & call to confirm a handicap room it doesn't mean you'll get one. Absolutely unacceptable

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12:36 pm EDT
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Days Inn dirty rooms, no tv, smoke detector hanging off wall, no handicap accommodations

My family and I stay d at the days inn at 2191 north parkway in Marietta-Atlanta. When we arrived we told them that we needed a handicap room. They informed us that none of there rooms had handicap showers so my handicap son was unable to shower the two days that we were there. We got moved from one room to another. We had no WiFi and when we complained that the tv didn't work they tried to fix it but we were told that there was a problem with the cable but my mother and brother was in a room on the 3rd floor and their tv worked. Also the smoke detector was hanging down off the wall and then when I got in the shower it went off from the steam. When the front desk was called the guy came in and took it down and threw it in the yard. If there had been a fire we would have been in trouble. Very unsafe. The manager/ owner said he would reimburse me for 15% but have not received it yet. The sink was cracked and it just all felt nasty. This was the worst experience I have ever had with a days inn.

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9:34 am EDT
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Days Inn not enough bad words to describe

Apon check-in (which was messed up due to them not correctly running my card) we get to our room and the bathroom smells of unrine and there is hair all in the shower and tub and something on the shower curtain. I had to clean it myself after letting the front desk know. They gave me windex to disinfect?! No bleach on premises. Finally found some pine sol? Was told by front desk they have been having these issues. Stayed gone all day Saturday. Arrived back late Saturday night. Woke up Sunday morning to pieces of the ceiling on the bed. Told at check out that they would write down issues but they were just helping and didnt work there. To call Sandy on Monday and she'd fix things. Told couldn't get money back because card had been charged. Call this morning and spoke with Sandy. Sandy was rudest person EVER. Told me she wished I'd have not stayed and if you went to McDonalds amd something was wrong you gave your food back and got money back. Not ate it then wanted food back?!? I began to tell her about what front desk said and she let me know she didnt care! This place or management (pretty sure they own it) should be taken off Wyndam Rewards!

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L
9:28 am EDT

Days Inn days inn hotel wetherby england

We stayed three days with you last week. When we arrived Thursday we got put in room 109. We was told that this room is for staff members only as it has no opening windows. We got moved to room 104 early hours of Friday morning 02.30am because we couldn't breath in that room. When my husband spoke with you the next day. You told him you would refund the room fee for that night. However you never did this and we got charged for all three nights. On the Friday I told the receptionist that the shower was blocked in room 104. He said he would get this fixed for us and that because it's so busy they always have this problem with the drainage. Sunday morning we were woke very early to a child crying out on the corridor with her parent they were staying in room 109 and said they had to have the door open because it was so hot and they couldn't breath. So why did you put a family in that room knowing how hot it was and with no ventilation. You also said the extractor fan works on a timer so the room fills with steam from the shower too. Do you think all these things are fair on people who stay with you. I also asked for a fan for the room I got told you only have 16 for 129 rooms and you give them to people of priority. I'm so disgusted with how myself and various others members of the public were treated when we stayed with you. Can you please refund my room fees as you promised and do something about your customer service and how you treat people. It's states very clearly in Days inn core values that you want people to have a memorable and comfortable stay well we did not get any of that. I will also be contacting trading standards about room 109 as this room is not fit for dog or human. I have taken a picture of the room if you are unsure to what I am referring too.
I expect a prompt response from you
Yours sincerely
Mrs E Packer

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11:25 pm EDT
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Days Inn the hotel was disgusting along with the room

I just wanted to inform corporate of how horrible my short "stay" was. I did end up leaving and was told no refund. The room and facility was filthy. Stains on the blanket, caked up dust on the air conditioner, a grape (under bed), a piece of glass (under our bed), bandaides, dead bugs, chipped paint, door corosin, broken lights and the list goes on. We got there put our bags down and left for a few hours and when we came back we saw how horrible and filthy the room and place really was. The front clerk said she couldn't help that if i had complained within the hour that i checked in then maybe i could get a refund. We drove from Richmond VA for our 8 year wedding anniversary and had to drive all the way back home because there was no way i was staying in this place. Very upsetting as my weekend was ruined and money lost. I did take pictures if they are needed? I would love for someone to reach out to me regarding a refund as like i stated we did not stay there. Thanks

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12:43 am EDT
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Days Inn days inn stouffville

Daysinn stoufville.
Takes cash from costumers without entering in the company's website. On daily basis asking people to pay cash and not entering their info into the system.
Now if anything happens to people or they go missing these people have no info on the costumers.
They also keep a record besides the company's website with all credit card information on cotimers that come there (just incase) of what I dont really know but it is very sketchy.
They have rooms that smell horrible. The cleaning person comes 3 times a week. Sometimes rooms stay unclean for days until she comes in to cleanup.
The hotel is a mess with bugs everywhere and the mops they use are filthy.
No one cares if a guest gets sick from the food that is not refrigerated.
I really have never seen a mess big as this daysinn. Extremely unprofessional.
Located at
38 ringwood road.
Stouffville, ontario
Canada

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10:14 am EDT
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Days Inn room and hotel condition

The room provided was a disgrace. Everything was a nightmare from the moment we arrived.
You should be embarrassed about this hotel located in Bath, Hammonsport NY.
The room was dirty, messy, pillows and bed sheets all over the place, broken furniture.
I'm attaching a video of the condition of the room right after opening the door.
You ruined my weekend getaway.

Heriberto Reyes
[protected]

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10:04 am EDT

Days Inn disgusting room

On july 13 2018 we arrived at said hotel and was able to check in earlier than allowed. 2 queen beds -2 adults, we gathered our stuff and headed to our room and was hit in the face with heavy cig. Smoke... Not really thinking about it cause our door was wide open and was airing out, we left for the day to go north to port huron and site-see. Later on we came back to our room and again was hit in the face with the cig. Smoke. But we changed and went out to dinner and a few stores and came back to change quick and hit the pool just before it shut down for the night. I grabbed a couple of towels from the room and we went to the pool (which was freezing) as we got out an hour later I used the towel from room and it was intoxicated with cig. Smoke (gross) I just left to room for the night and had to shower and use those gross towels. Next as we tried to rest on top of our beds, a kids softball team was above us jumping off furniture and banging on the floor. I called manager and complained. Nothing happened so after another 1/2 hour I had to go to front desk and complain and she said"I can't give you their info" I said I didn't ask all I want is for you to tell them to stop now people are trying to sleep (it was nearing midnight). Back to my room and husband said lets go get a snack, as we were at vending machine I could hear her [censored]ing about me and the complaint I made as she came around the corner to see us standing their and quickly turn away to go back to her area and it was dead silent. We went back to room and pulled back covers and lights out to watch tv for about 10 mins (never threw back sheets to look 1st) (pillows stunk so bad we threw them on floor and used our own. The sheets and the curtains stunk). We woke up and started to get ready for the day and my husband seen blood on his sheets. Checked him out and nothing. I pulled my sheets back and found something I can't say on my sheets. I then video taped it all and we quickly packed up and put our stuff in the truck and went to front desk and had the manager come to our room to show her and all she could say was this isn't our standard. I gave her a pillow to sniff and she was disgusted and again said she was sorry this isn't there standard. She gave us the number of travelosity to call to get refund for night not used. My husband even told her the curtains, towels stunk-no response. Considering they have cards in each room stating this is a no smoking room and will be fined $150.00 for cleaning if you do smoke in room) (other hotels say $250.00) fast forward, were home I call and complained but after a week of waiting for a return call - nothing so I called back and all they wanted to give us was 3000 days in points! Wtf no.. I called again to another number of many listed on there web page and he says they want proof we were there and to fax it to them for the remaining balance due us. I showed this to other hotels and they said they shouldn't of even blinked in getting a refund and should of given us a voucher for having to go to another hotel and stay. I highly recommend best western and stay away from days inn in imlay city mi. Corporate said each is owned by individuals and they have no control over them except to take the name away. I call bs and she gives me yet another number to call-the owners of hotel! Ref.# 4060662

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Update by Stacie R. Olszewski
Jul 25, 2018 10:05 am EDT

wish I could somehow download the video for you ALL to see and stay clear of this NASTY hotel.

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6:33 am EDT
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Days Inn customer service

I booked a double room with you at the above hotel, confirmation number 81329EC035418X the lady I spoke to was very helpful, although I had found it difficult to get an answer to make the reservation. It was booked in the name of Mr Gordon Maclellan. Unfortunately Mr Maclellan was called to go to Scotland (his mum had taken ill) so I phoned the hotel to cancel and finally got through to someone called "Jimmy" (it was 11.45 on the sat morning). I explained the situation to Jimmy and he said it was to late I couldn't"t cancel, he wasn't very helpful when I asked if he could send an invoice to me.
Since I haven't had an invoice and I have been charged £63.00 for the room all I need is a VAT invoice to put through my books. I have tried phoning the hotel at different times during the day for the past week and got no joy, surely there should be someone there, all I get is that all the operators are busy and to phone the hotel on the same number that I phoned the hotel in the first place [protected]. Please could I be sent a copy of the vat invoice to sue.[protected]@gmail.com.
My sister and I use your hotels up and down the country and have always had brilliant customer service but this one has let you down

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10:46 am EDT
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Days Inn billing issue

We were orkin customer for 7 years for mulitple accounts and we have paid all the invoices and cancelled the services 6 months ago. Orkin has charged us $ 204 for the services which was included in the contract. They issued a refund to us by check but check was made under the manager name rather than company name from fairfax branch in virginia. So we could not cash the check and was advice to sent the check back to orkin which we did it with the remaining invoice left for pay. We did that. After cancelling the services we adjust the refund invoice in the current invoice and sent the check. Later we are dealing with collection companies that we didnot pay the invoice of $ 204. We need to report this to co-operate than then dealing with the manager in fairfax, virginia.

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1:35 pm EDT
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Days Inn cleanliness

I arrived for 5 nights with my young son, I was going to bed and as I climbed in my foot hit something under the bed, so I pulled my foot back to find attached to my toe a used condom ! Absolutely disgusting.
I called and got a room changed but being 8mths pregnant and with a small son with me, having to move rooms alone with cases was an inconvenience at 9pm at night.
My son is attending hockey camp so was already in bed for the night.
I went and spoke with management there there next day to be offer one night free.
I said I wasn't happy with that, I would request a full refund for my whole stay. If I could I would of left the hotel and found somewhere else for the remaining week, but couldnt afford to lose that money.

They told me that is not happening as he can not afford to lose that money on his hotel.
I am disgusted with the room, the service and the cleaniness of this hotel, and how customer complaints are handled.
I feel dirty staying here and cannot wait to leave this Filthy place.

I expect a full refund for my stay. I have photographic evidence of the condom and this will be taken further until I feel this has been satisfied to my standard of customer service.

I am glad it was me who fond it and not my small son.

This hotel should be ashamed of its level of service

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2:17 pm EDT

Days Inn cleanliness / safety

The rooms was dirty.. not inviting at all.. there were cigarette buds in the toilet and bathtub, outside door was unlocked ( which means anyone can walk in )
Carpets were dirty .. some rooms had broken doorknobs .. i felt very uncomfortable
I would like a refund.
No trash can in the bathroom
Faucet didn't work
The sheets were burnt
Stains on the pillows

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9:02 am EDT

Days Inn absolutely filthy

I stayed here for just one night and would never stay again. The bathroom was disgusting with urine stains on the toilet seat and the shower had body wash stains that came right off with a quick wipe. The 2 lights between the beds did not even work. The shower drain was laying on the bottom of the floor. The curtains had mold and nasty stains a long with the mattresses. The pictures below describe everything. I can't believe I paid $178 to stay here

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7:26 am EDT

Days Inn room so disgusting, we had to leave early

The location is vineland, new jersey. The room was disgusting! Left before stay was complete. Each night upon returning to room, there were flies and centipedes trapped in the bathroom. Found them under the bed as well. Mold spores in bathroom and fridge was broken. Tried to stick it out one more night, but just couldn't be comfortable with all the insects. Unacceptable! The "asst. General manager" is a complete joke. Quick to blame everyone else. Vickie vasquez.. You should be totally ashamed of your property location!

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9:02 am EDT

Days Inn hotel stay

We stayed at the Lawrence Days Inn on 6th and Iowa it was horrible. The rooms were dirty, smelly and outlets didn't work. Smoke alarm no battery, stains on carpet and walls. We were here for a basketball tournament there were 15 of us and We will not be back. The pool filter was completely clogged with leaves and trash we cleaned it and the manager even walked by and saw its doing it and didn't say anything. The ice machines didn't work the vending machines didn't give product or all the money .

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10:23 pm EDT
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Days Inn unethical behaviour and non communication

I made a reservation late January 2018 through booking.com for 1 nights accommodation in September 2018, with the option of paying the hotel when I arrived, also with free cancellation . However, Days Inn Evans Mills, took the money from my credit card in March, when I contacted them they said that Booking.com got it wrong on their web site, also told me that there would not be any refunds. How is this my fault. All efforts to get this resolved have fallen on deaf ears, neither booking.com or the hotel will respond to my emails now.

I have since cancelled this booking as I am taking a different route on my holiday, so I would like a full refund please.

My booking reference through booking.com is [protected]

Below is a copy of the confirmation email I received

Subject: 🛄 Thanks! Your booking is confirmed at Days Inn Evans Mills/Fort Drum
Date: [protected]:50
From: "Days Inn Evans Mills/Fort Drum"
To: [protected]@thehouseofmez.com
Reply-To: "Days Inn Evans Mills/Fort Drum"

Confirmation number: [protected]
PIN code: 3695

Thanks Meryl!
Your booking in Evans Mills (New York) is confirmed.
Days Inn Evans Mills/Fort Drum is expecting you on 29 September
You'll pay the property directly. Days Inn Evans Mills/Fort Drum handles all payments, so please check below for more information
You can cancel for FREE until 26 September 2018 23:59. Make changes to your booking or ask the property a question in just a few clicks

Days Inn Evans Mills/Fort Drum

25940 US Route 11, Evans Mills (New York), NY 13637, United States of America -

Phone: +[protected]

Email property

Your reservation 1 night, 1 room Change

Check-in Saturday 29 September 2018 (from 14:00)
Check-out Sunday 30 September 2018 (until 11:00)
Breakfast Breakfast is included in the room rate.
Prepayment You don't need to prepay. However, the property may temporarily hold an amount on the card you provided, just to test your card, and guarantee your booking. This test payment will be returned to you.
Cancellation cost • Until 26 September 2018 23:59 [Evans Mills]: US$0
• From 27 September 2018 00:00 [Evans Mills]: US$92.65
Cancel your booking

Queen Room with Two Queen Beds - Non-Smoking US$92.65
11 % Tax is included. US$10.19
Total price US$102.84
We Price Match

You'll pay when you stay at Days Inn Evans Mills/Fort Drum
Pre-authorisation: To check the validity of your credit card and guarantee your booking, the property reserves the right to temporarily hold an amount prior to arrival.
Please note: additional supplements (e.g. extra bed) are not added to this total.
The total price shown is the amount you will pay to the property. Booking.com does not charge any reservation, administration or other fees.
If you don't show up or if you cancel applicable taxes may still be charged by the property.

Room details
This room has a flat-screen TV, microwave, and refrigerator.
Guest name Meryl Stockton Edit guest name

Number of guests 2 Adults, 2 Children (up to 18 years of age) Edit number of guests

Important information
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Payment
You have now confirmed and guaranteed your reservation by credit card.
All payments are to be made at the property during your stay, unless otherwise stated in the policies.
Please note that your credit card may be pre-authorised prior to your arrival.
This accommodation provider accepts the following forms of payment:
American Express, Visa, Euro/Mastercard, Discover
Change credit card details

Booking conditions
Cancellation policy You may cancel free of charge until 2 days before arrival. You will be charged the first night if you cancel in the 2 days before arrival.
Any cancellation or modification fees are determined by the property. You will pay any additional costs to the property.
Guest parking Free public parking is possible on site (reservation is not needed).
Internet WiFi is available in all areas and is free of charge.

See all booking conditions

Need help with your reservation?
Contact the property Phone: +[protected]
Manage your booking You can view your reservation or make changes online anytime.

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M
2:53 pm EDT

Days Inn room

See pic. This is the 3rd time having to enter See below

Sent from Yahoo Mail on Android

----- Forwarded Message -----
From: "[protected]@wyndhammail.egain.cloud"
To: "[protected]@yahoo.com"
Sent: Wed, Jul 18, 2018 at 1:16 PM
Subject: Re: [protected]@yahoo.com - Missing Points [#882080]

Hello Melissa,

Thank you for contacting Wyndham Rewards®.

I'm sorry to hear that your recent stay at Days Inn was unsatisfactory.

Here at Wyndham Rewards, we are unable to assist with customer complaints about the hotels that participate in the Wyndham Rewards program. Each hotel brand does have their own customer care department to deal with such issues.

When a member has a complaint about one of our participating hotels, they need to contact the hotel's customer care department and file a formal complaint against the hotel. Only then will a file will be opened to investigate the issue.

To file a complaint, please contact Customer Care by phone, mail, or online form.

Days Inn Customer Care
P.O. Box 2071
Carmel, IN [protected]
Phone: [protected] www.DaysInn.com

If we can be of any further assistance, please let us know.

Sincerely,

Helen
Wyndham Rewards Member Services
Go Free, Go Fast, Go Get 'Em
www.wyndhamrewards.com

--Original Message--
From: [protected]@yahoo.com
Date: 07/16/2018 12:58 PM
To: [protected]@wyndhammail.egain.cloud
Subject: [protected]@yahoo.com - Missing Points

Member Number *: 148495091F
E-mail Address*: [protected]@yahoo.com
First Name*: MELISSA
Last Name*: WOOSLEY
Subject: Missing Hotel Stay
Arrival Date*: June 13 2018
Departure Date*: June 14 2018
Hotel Brand*: Days Inn
Hotel Address*: 4302 Surfside Blvd
Hotel Country*: UNITED STATES
Hotel City*: corpus christi
Hotel State: Texas
Subject: Missing Points
Comments*:
I paid 10 dollars extra for a ocean veiw. there was no place to sit outside to veiw it and i had a telephone pole right outside door that blocked veiw. Hotel was old run down. elevator didnt work half the time. my daughter went to get a drink out of frig in my room and the door fell of refrig. It was the dirtiest hotel I have ever stayed in. We were really disappointed. its all in picture

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7:12 am EDT
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Days Inn unauthorized credit card charge and unethical behavior

On June 26, 2018, my family and I stayed at the Days Inn in Mt. Pleasant, MI. The windows in the room were dirty, the curtains had stains on them, and the room had an unappealing smell to it. When I received my credit card bill for our stay, I was surprised to see an unauthorized $30 charge on June 28 (2 days after our stay) from the same Days Inn on my credit card statement. I called and spoke to the manager, Mike, and he told me that we were charged for blood stains that wouldn't come out of either a towel or bed sheets. One of us could have cut ourselves shaving or had a scab from a bug bite that fell oft, but that's the only thing I could think of. I have never encountered a charge like this for a stain before. The manager told me, "It is what it is." I work in customer service and have never treated customers this way. I was appalled. I proceeded to tell him that blood is usually a very easy stain to remove with bleach or Shout especially if the laundry is done on a daily basis. I am requesting that a refund of $30 be issued to my credit card as soon as possible.

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Contact Days Inn customer service

Phone numbers

+1 (973) 753-6000 +1 (800) 225-3297 More phone numbers

Website

www.daysinn.com

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