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1.2 753 Reviews

Days Inn Complaints Summary

41 Resolved
711 Unresolved
Our verdict: If considering services from Days Inn with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Days Inn reviews & complaints 753

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R
11:11 am EST

Days Inn manager of days inn made a photo copy of my drivers license and credit card

On November 1st, 2018 the manager of the Days Inn at, 4924 Sunset Road, Charlotte, NC 28269, conformation number 82507EC011164, made a photo copy of my drivers license and credit card upon arrival. The manager would not let me view a room before he registered me in and ran my card. It only took one minute to view the room to discover that the room was very dirty and disgusting. The bathroom smelled of urine and everything in it was black with filth. The room itself was also very nasty with stains everywhere including carpet and bedding.
I now must go through the hassle of cancelling my credit card to avoid fraudulent future charges. The manager told me that it was company policy to make a photo copy of my credit card and drivers license. This is my first experience with any hotel/motel to make a photo copy of anything. This was the dirtiest hotel/motel I have ever seen.
Randy Cameron
1229 York St
London, ON N5W 2V1 Canada
[protected]

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4:35 pm EST
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Days Inn complete hotel and staff

I along with my help booked into this place for 3 nights last month. working on trucks you get to see it all I thought. we spend about 300 days a year on the road so we stay at lots of motels. I can honestly say that this dump is the worst place I have ever stopped at. the staff is Indians and that doesn't bother me only they cant understand me nor me understand them. then when we went to our room it stunk and was the nastiest dump I ever walked into. dirty towels in the shower tub and condom wrippers on the bathroom floor. we tried getting our money back but that was like asking your dog not to bark. this place should never be able to rent to anyone. the town seems to be a nice little town and the people seem to be great. we spoke to some of the town people and they told us that lots of the town people would love to see it go. we never stayed nor did we get our money back. trust me when I tell you that no one I know will ever have to spend a night in another days inn. I would like to think days inn for a lesson I will never forget.

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6:16 pm EDT
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Days Inn card charges

I booked two rooms and it was Days Inn located at 2239 Hollywood Dr, Jackson, TN 38305 US through Benefit Hub (Hotel Accommodation) for July 4th night. I then proceeded to go to the location, but I did not find a Days Inn at the location. I found a Rodeway Inn. The clerk, unfortunately for me, did not see the reservation that I had, even after we showed her the confirmation email that we had from Hotel Accommodation. The clerk then said that she will give us the rooms and keep the credit card on file until their system updated to show our reservation, otherwise she would charge the card. I had no choice in the middle of the night since my initial reservation fell through.

So now I have charges for two rooms from Hotel Accommodations for Days Inn, which I did not stay at, and charges for two rooms from Rodeway Inn where I actually stayed at. So, I am contesting that since a Days Inn did not actually exist, I did not receive any services from a Days Inn. I actually received services from Rodeway Inn who actually charged my card and I am not contesting those charges.

So I dispute the charges that Hotel Accommodation charged for Days Inn. And guess what? The reply from Hotel Accommodation!
"The guest is making false claims of fraud in order to receive … money back."

I am returning the accusation right back at them:

*WHAT PHANTOM HOTEL DID THEY CHECKED WITH WHEN DAYS INN NOT EXISTS?
**I am OK with Rodeway Inn charges where I actually received services, I am not contesting those charges.
***Hotel Accommodations explaining that they do have a non-refundable policy, however, how can talk about policy when a hotel that does not exist?

I am an upstanding citizen and am OUTRAGED at the accusation that I am trying to commit fraud as stated in the notes of the letter I am enclosing. CHECK THE HIGHLIGHTED SECTION. I DO NOT TAKE THESE ACCUSATIONS LIGHTLY!

I expect to be reimbursed in full of $116.52 ($58.26 x 2 rooms).
I have attached all subjected documents.
If you have any questions, please feel free to contact me at [protected]@yahoo.com

Sincerely,
Chandrakant Choksi

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7:36 am EDT
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Days Inn customer service

Hello,
I booked a room on 11/2/2018 at the Days Inn located at 1841 Parkway in Sevierville, TN. I arrived after 4pm and was put in room 208. I took my things to my room and unloaded and then my husband and I left to go to Walmart and to eat supper and to get some fresh Krispy Kreme doughnuts and milk. When I returned back to my room at about 930 I was brushing my teeth and the sink would not drain. My husband who is a journey man took the p trap off and it was clogged with hair. He unclogged the drain and put the ptrap back on. I then called down to the front desk and asked if my husband could be compensated for his services being he makes 80 dollars an hour and we should not have to brush our teeth in a dirty filled up sink. The lady (Emily) at the front desk got very rude with me and told me that I should have called maintenance. She is right but maintenance men usually don't come out after about 6pm. We hung up and she called her general manager and then proceeded to call my room and tell me that her manager thought it best that I be refunded my money. The thing is is she only wanted to refund me for one night. I am writing you because I ended up leaving that room at 1014 pm and I would like a refund of my 134 dollars that I paid and wasn't even a guest at your hotel but for a total of 6 hours and 4 of which I was not there. I also would like to tell you that I have had an incident with the general manager (Amit Patel) but it was at the mountain melodies inn which was a total nasty dump. I would like to thank you for taking time to read this complaint and for your timely response to this issue as well as I usually enjoy the Days Inn but not after this stay.

Sincerely,

Misty Kilgore

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Update by MKilgore
Nov 03, 2018 7:40 am EDT

My name is Misty Kilgore and my address is 16 Jenkins Place, Dawsonville, GA 30534 and my phone number is [protected].

Sincerely,

Misty Kilgore

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11:47 am EDT

Days Inn hotel

First I want to say I have worked for Days Inn. In 1989 I worked for the Days Inn in Price Utah. I was the employee of the year. I was a waitress and the hostess and her the son the cooked walked out and quit. We had guess and people coming in to eat. I cooked served and cleaned the whole food area by myself for over 16 hours. I am big on customer service. Ok. We went to my granddaughters wedding in Utah, we are from Florida now. So I picked a Days Inn.. Shocked..I had a nonrefundable room. So I was stuck. Others did not have same problem so they could stay other places. Free breakfast a plus right. No..milk on counter during ever breakfast not on ice or nothing. No fruit no doubt or danish just same bread. Waffle mix watered down. Juice watered down. Please just take that out. Made my stomach upset. Awful. Cockroaches in room. Toilet ran all night had to close door. Aircondioning so loud could not sleep well at all. Alful...I have pictures of all. I have never complained to a company before. Even more so a company I Love. Please give me a full refund or a job working for you checking out other locations Days Inn was the best. I am hurt offended and sad by all this. Sincerely Joyce Perez

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10:44 am EDT

Days Inn confirmation 83038ec011153 room 108

Confirmation 83038EC011153 Room 108
Room was in very poor shape and very bad smell. Lamp shade was literally torn almost completely off of the wire frame and very dirty.
Refrigerator did not work-when I pulled it out to plug it in the stench was horrible and the drain pan was FULL of mold and mildew. I went to nearby store and purchased a cooler. When I told the morning clerk-his answer was, "the cleaning crew doesn't like to clean."
I didn't even use the bathroom except for the toilet 2x-it was not clean. No Kleenex, no toiletries. No coffee was made in breakfast room, & nothing but stale pastries and dirty waffle makers.
I was road weary, looking forward to some sleep so I just went to bed and checked out early to find a breakfast place nearby.
I joined the Wyndham rewards and card anticipating that Wyndham would have clean rooms and breakfasts at value rates...very very disappointed with my first experience.

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10:11 am EDT
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Days Inn report dirty, unkempt hotel

On 10/10/18 my two sisters and I stayed at the Days Inn-East Stroudsburg at 838 Seven Bridge Rd, East Stroudsburg, PA.
I would have to say it was the dirtiest, most unkempt hotel I have ever stayed at.
There was black mold on walls and floor. Black buildup of dirt and filth under the shower spout. Good half inch of dust behind the night stand. Even the public areas were filthy. See pictures. Grounds were not clean and green with algae. Stepping stones uneven and potential trip hazard.
I would think if a hotel is going to hang the Days Inn sign they should be subject to strict guidelines.

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5:16 am EDT

Days Inn hotel

Hi my name is Brenda Sinard, I am president of the GGCBA, which is a musical performance organization out of the pigeon forge Tn. I am the president of the Ga. organization. My family came up to Kennesaw Ga. to stay in the Day's Inn, This is our official hotel that we always stay when we are conducting business in the area. We had come to this trip to meet with the folks at Six Flags for some performances with our artist and of course we stayed at the same Days Inn that we normally stay at. This time it was different we were told when we got there that all the rooms were dirty and we could not get in. just go away and come back in a few hours, so that is exactly what we did. We came back around 4 PM got our room, but our bags in and immediately left for Six Flags. When we came back around 10 PM we noticed that we had a broken TV remote control, the room was very dirty, the heater latch door was broken, the towel rack was torn off of the wall, no wash cloths, and the towels had been used and were dirty. We went in seach of finding the Desk Clerk and he was no where to be found, so we could not shower because of no clean towels. The whole room looked as if it had not been cleaned at all. Anyway in the morning we went to the front desk and talked to Tina, she was very nice, apoligized and told us that she was sorry and was going to refund the nights stay. I thanked her and told her that I had booked through Hotels.com she said that it would be ok just call them and tell them that Tina gave the Ok to refund the nights stay. As I got home and called Hotels.com they in turn called the hotel and Management told them that they would not refund the room fee. They said that Tina had no authority to make that call. What they didn't realize was this was the hotel that we always stayed at when in town because I did not like staying in the atlanta area hotels and this was close to the bowling alley where I take the little ones to bowl. Just want to let you know that I am very disappointed and that I will make sure that Day's Inn is not on our list of hotels to stay in ever again. We are performers and I currently have over 800 singers, song writers, instrumentalist in my Ga. association. Day's inn is also who we suggest at our Ga. state awards show. It wasn't a lot of money but it's the principal of the matter, when you travel you expect to at least get a clean room with fresh towels and we have never had a problem there before. Shame on your hotels for treating your guest in such a manner. Just wanted to let you know my frustrations concerning this trip

Brenda Sinard
[protected]

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6:08 pm EDT
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Days Inn reservation

Hi my name is Tasha. I tried to obtain a number for the complaint hotline however I did get the reservation hotline and the woman that I was spoke with, no I did not get her name and was very very rude and did not enjoy the service I got, the woman continue to bark asking what exactly I want it, I kept repeating does she happen to have number for the supervisor, she then threw in my face this is a reservation hotline I cannot do anything for you besides make a reservation I did not know it was against any protocol, rule, regulation or policy to ask for a phone number to another department.

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1:10 pm EDT
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Days Inn days inn lebanon valley, pa

Checked in to the Days Inn located in Lebanon Valley PA on Friday October 19th. Checked out within 30 minutes. Our room was filthy! Upon check in the staff was nice, lobby looked dated but ok, was directed to our room which we had to drive around to in the very back. Upon parking in the back we noticed people hanging around smoking, listening to music, and just hanging out, looked like they lived there. Walked in to the hall area, not secure area just an unlocked open door, and noticed the floor was dirty (cigarette butts, dirty sock, and food). Our room was dirty, hair in tub and clinging to shower wall, killed a couple bugs crawling on floor, sink was dirty, carpet was dirty, air conditioner was full of dust and grime, dust on every possible surface, blankets had cigarette holes in them (non-smoking room). Called front desk and complained, they moved us to a "business room". This room was no better, if not worse! General manager avoided us and hid in his office. Front desk clerk gave us a refund. Checked out and went to another hotel.

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5:31 pm EDT
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Days Inn the room

I stayed at the Days Inn Springfield on Baltimore Pike, Springfield, PA, for 2 nights Thursday, October 18 and Friday, October 19th to attend a high school reunion. It was dreadful ! The air filters were clogged with grime. It was enough to make me SICK! I took them out, went to the shower and ran water through them. Black "stuff" kept coming off and washing down the tub. On further inspection, I found that the black crud was still on the filters. I used soap and washcloth to get the filters clean but to no avail. The next morning I asked for new filters and some that were cleaner than mine but were still used and still had black junk on them - permanent stains. The sink drain stopper was out on the counter and not very clean. I found out fast that the drain did not drain the water well and came up into the sink. UGH ! The light over the sink was dangling down somewhat and would not turn on. Yes, I notified the front desk. Oh! I, also. notified a person who seemed to be in charge of the maids BUT, he spoke very little English and did not understand what I was saying. VERY frustrating and upsetting.

To make matters worse, the somewhat highly rated attached restaurant was closed. I don't know if a complimentary breakfast was part of the room rate but I obviously didn't get it.

Bottom line. This was a dreadful experience and I want my money back !

I am Robert E Buhlmann and stayed in room 111 om the nights of October 18 - 20 (2 nights). I can be reached at [protected] in Trinity Florida near Tarpon Springs on the west coast.

I look forward to hearing from you and, more importantly, getting my money back.

I look forward to your response.

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5:06 pm EDT
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Days Inn hotel room disgusting

On Friday, October 19, 2018 we stayed overnight at the Days Inn on Schultz Road, Erie, PA. Our room was definitely not clean at all. There were cob webs in several different places. The bath mat when lifted up was moldy, we could not even shower because of this. When we looked behind the TV there was a couple pamphlets on the floor, not sure how long they had been there. So it is safe to assume they don't clean behind things or at all. The cord from the air conditioner was out where it could be tripped over easily, the box it was plugged into was not attached to anything, therefore making it a hazard. It's very obvious this place needs renovated badly and in need of employees that truly care. I did take some photos showing what I told you about. On another note, the front desk lady was nice and helpful. Photos attached. Not planning to stay here again until these issues are taken care of. Thank you for your time. I am looking forward to a reply.
Lola and Bernie Daly
1690 Kemmer Road
Summerville, PA 15864

[protected]

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1:20 pm EDT

Days Inn room reservations

Hello my name is Terrance Moore I booked a room at the days inn Lancaster Pennsylvania Lititz pike the person behind the desk told me they would grant me a late check out. This morning around 11am 10-21-2018 the general manager told me I can't have a late check out. If I would of known this I would of have went to another hotel. I definitely would like my money back I feel like the customer service is really bad and the general manager has no customer service experience at all.

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3:00 pm EDT
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Days Inn breakfast, cleanliness of room

I stayed at Days Inn Concordia, MO, on October 10, 2018. I was charged $84.77 + $10 for my dog. Confirmation #[protected].

The tub was chipped and the bathroom had a hole in the ceiling.

I was looking forward to breakfast the following, but found only bread and a few apples. I left with only coffee which was not hot.

I was truly disappointed in the room and breakfast. I will not recommend this Days Inn to anyone.

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10:59 am EDT
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Days Inn no refund given

My wife and I Domenico Iorfida stayed at the Days Inn New York. The address is
215 West 94th street, New York, NY 10025. Tel. # [protected].
We arrived early morning October 8, 2018. We ask if we could check in early however, the front desk stated that there was no assurance this would happen and to check back before 3pm if the room was ready. We also asked to see the room and front desk said not at that time. We told the front desk we were only in New York for one day a stop off on our honeymoon. The front desk asked us if we wished to leave bags however, we didn't need that service, as we only brought back packs and were heading back to Washington DC the following day October 9 2108, where our belongings were. We went out to enjoy NYC and all the sights that we could in one day. We returned to the hotel at approximately 7pm, stayed for a few minutes and then left to check out. The reason for leaving and how it happened was as follows. I was cleaning up in the restroom and my wife was so sad and upset that she cried and said she cannot stay in the room. There was old furniture the room and entire hotel had a funny smell in the hallways near the room and in the room, the elevators were filthy, the light switch was dirty, bed-sheet had a hole, the wall paper was torn, the lamp shades had stains the bathroom was dirty and rusty, the TV was so old and we couldn't see very well, the picture was snowy or blurred, lastly the internet was bad as well we had to stand near the door to get connected? We will attach some photos for you to see. My wife left the hotel and went outside I went to the front desk to check out the front desk offered a different room which still was not up to standard. I ask for a refund and the front desk said they could not give one to me. The attendant then handed me a card with the name Angela Valerio, who is the Assistant Front office manager. They told me to call the following day to get a refund or to see how the issue could be resolved. We called Angela Valerio twice and both times she was not available. Once was in the afternoon second time was in the morning. We asked to leave a voice message and did so. We have not heard back from Angela Valerio and the charge is still on our VISA. $147.28. We sent her an email as well, checked our spam message to see if there was a response again nothing. Furthermore, we have also spent $5.00 with a calling card to make the calls to NYC, as we are from Canada. We are hoping for a refund as we clearly did not use the room. We do travel a lot and have been in Days Inn before, as our company pays for us many times, when we travel. But, this was the worst hotel we have seen ever. It was a sad day for us because, we just wanted to have a nice stop over in NYC and relax a little, before enjoying the night life of NYC. Please consider this request we are only being truthful and fair in our opinion. If a refund is not possible then a free night stay at any of your hotels world wide would be acceptable, as long as it is worth $147.28. We truly hope you consider our refund as we are not wealthy individuals but we do love to travel.

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7:16 pm EDT
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Days Inn dirty/filthy room at days inn collierville tennessee

RE: Mr. Santoshkumar Veeramalla
Confirmation: 83577EC005512
Arrival: 16SEP2018

To Whom It May Concern:

My name is Crystal Pryor from Giselle's Travel.
I am writing you in behalf of a client of mine and guest of yours who stayed at your property in Collierville, TN on Sept 16, 2018. He was supposed to stay a total of 4 nights. His room was so dirty, with flies, mosquitos and insects, that it wasn't fit to stay in. In addition, the phone in his room did not work. He elected to check out early because of these reasons. I called the hotel front desk on the 18SEP to let them know that Mr. Veeramalla will be canceling the last 2 nights of his stay and moving to another hotel in the area. I was told that the manager, Harry Patel said that Mr. Veeramalla's remaining 2 nights were not refundable.
I would like to request a refund of the last 2 nights because our client would have stayed all 4 nights if his room was clean.

I appreciate your time and hope this matter can be resolved.

If you want to call me, see my phone # below.
Otherwise, my email is: [protected]@globaltrav.com

Thanks,

Crystal Pryor
Global/Giselle's Travel
[protected]-ext 3027

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8:26 am EDT
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Days Inn hotel reservation

NOTHING great about this property at all. If I could subtract stars, I would!

This place IS. NOT. SOMEWHERE. YOU. WANNA. STAY! NIGHTMARE! The area is bad. Parking is limited, except for "additional parking" in the back of the building. The property is run down and outdated. There was a random group of males hanging around outside all night long (even when we had to check out at 1:30am). The people above us started fighting and we heard what sounded like a "death scream" from a female. Before we could even laid down to attempt to sleep, my husband got bit by a bed bug. We took the bug to the front office...which was locked and no one was there. I called the front office and didn't get an answer. I called back and a male answered asking where I was. He appeared at the front desk. My husband and I expressed our concerns. He was rude, told us that he was unable to process our refund and that I would have to "contact the owner on Monday". He acted as if he didn't care about our concerns and as if we were just trying to con him out of money. A drunk male entered the lobby, at which time the clerk diverted his attention and proceeded to argue with him. The male disregarded everything the clerk said and proceeded to an area that the clerk said "had been shut down", "looking for a female". This motel is definitely UNDER PAR!

I contacted the property as I was told and spoke to someone named Alison who claimed to be the manager. She was rude, argumentative, unconcerned and continued to talk over me, not listening to anything that I had to say. She insisted that I "must have left without telling anyone" because "nobody made me aware". She talked over me, drowning out what I was trying to say and then told me that I was yelling. She eventually told me that she would refund the money for my reservation.

I checked my credit card statement a couple says later and find that they charged me $66.30 for the 3 hours that we were there. I contacted the owner at the number that was provided to me by Wyndham Hotel Group. A male answered the phone and identified himself as Mihir (the owner). I explained to him who I was and why I was calling. He demanded to know how I got his number. I told him. He then said "I'll call you back later". I responded by saying that "I'm simply trying to get this issue resolved. You do realize that this is bad business, right". At which time, he hung up on my and wouldn't answer any more calls. I contacted Wyndham Hotel Group and they "can't do anything about it" and has been no help regarding the matter.

This experience was worst stay EVER! I have NEVER stayed at a "Wyndham property" as nasty, run down, sketchy and below standard as this Days Inn, and I will never stay at a Wyndham Property or Days Inn…EVER AGAIN! It should also be noted that at NO time during this nightmare did anyone apologize, take our complaint seriously or even attempt to resolve the matter. NEVER AGAIN!

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Update by KendraHam
Oct 16, 2018 8:30 am EDT

I still have not received a full refund as of 10/16/18

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1:17 pm EDT

Days Inn everything

(10/13/2018)The entire place smelled strongly of mold. I work in the mold Mitigation and water restoration field. It's BAD. Carpet in room 146 was melted in spots (see pics below) it was also sticky and stained. I refused to take our socks and shoes off after turning the washcloths black from washing our feet after ten minutes of being barefoot. The guy we dealt with couldn't be bothered with our business. I asked for extra pillows because my partner just had hand surgery and he told me "housekeeping is gone", I offered to come up and get them, he hung up. I ended up using the blanket as a pillow so we could elevate his hand. The toilet was really low and so close to the wall that we had to sit on it sideways. The furniture was beaten down. Only one of the two outlets worked. I had such a awful headache from the mold smell that I spend most of the early morning hours throwing up. The pool area was filled with people who obviously weren't staying there. The ice machine by the pool and our room was broken and when I asked if there was another one I was told to look by the café that had no one in it. The vending machines were broken. To top off all of this, when I finally went to take a shower a huge bug of some sort came scurrying out of the shower drain at me. I am beyond angry that we wasted our hard earned money in this place and even more mad that we had to find another hotel and tie up MORE money in deposits, and the like, for the duration of our stay. I would STRONGLY encourage anyone who wants to know, never to waste their money in this place.

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7:39 am EDT

Days Inn room

I rented two room at Days Inn in Farmer City IL. Upon entering the rooms the following things happen:
1: dead bugs in the bed
2: blood on the toilet seat and urine in the toilet
3: mold on ceiling in bathroom
4: dead bugs in bathtub
5: no hot water
6: dead bugs on floor
7: stains on dirty sheets on bed

When I complained I was told that it wasn't true and the lack of hot water was the towns fault. I asked for a discount and after much discussion was given a 15% discount but would not give me s receipt or anything in writing.

I have pictures and showed them. Again I was told not true.

This is unacceptable and I will never stay at a Days Inn again. I now feel I should get s full refund.

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11:33 am EDT
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Days Inn room cleanliness

Checked into Days Inn West Trinity Nashville and being I'm not from area I thought days inn is good. WRONG! The door lock on outside was broken, there was a hole in the outside door, hole in the bathroom door, mirror had black stains on it, shower didn't drain, toilet barely flushed, the beds were made and room smelled clean. I requested money back within 5 minutes of check inn and was told they can't do a refund and we were welcome to check out but would still be charged for the night and a late cancellation for the following night. I requested a refund but being we stayed there already I was told it wasn't possible. I will never stay at another Days Inn again. This hotel looks like it was a motel 6 or some lower class hotel. This should not be a days inn. Upon checkout I say the cleaning people spraying spray in the room and didn't even change the sheets on the bed next door!

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Phone numbers

+1 (973) 753-6000 +1 (800) 225-3297 More phone numbers

Website

www.daysinn.com

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Days Inn. Discuss the issues you have had with Days Inn and work with their customer service team to find a resolution.