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1.2 753 Reviews

Days Inn Complaints Summary

41 Resolved
711 Unresolved
Our verdict: If considering services from Days Inn with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Days Inn reviews & complaints 753

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5:00 am EST
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Days Inn rude

I work at the steel mill here in AL and I was paying $50 a night to stay at the Days Inn here in Saraland, which is a good $1500 I forked over a month just for a room there. While I was there the rooms were very clean and the room service workers were very polite which was a definite plus. But when I was there the manager (unknown name, red head) was very very rude to me every single time we spoke. I thought with her being the manager and me being a paying customer, that she would at least have some respect. I was low on money one Friday and was also being paid that Friday at 3 p.m. and I asked if I could wait to pay for my room when I got back from picking up my pay check that day around 4:30 or 5 p.m. The lady (not the red head) said that would be just fine, she would leave a note. The manager finds out, gets on to the worker whom gave me permission and called me over and over until I could pay her. She was very rude to me when I told her kindly that I informed one of the workers and she says "They're suppose to ask me, I'll take care of them, I need my money". She was very rude and disgusting and I don't recommend the motel to those who don't like disrespectful people. The manager. I am very offended and I pay a good deal of money to stay there each week, I thought they would have a little more kindness to there guests and regular customers.

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Update by cdjwrj1
Dec 14, 2009 5:13 am EST

The Days Inn I am complaining about is in Saraland, Alabama, not Arkansas. My apologies and thank you for taking the time to read this.

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AirlineCustomerCareManager
New York, US
Dec 15, 2009 7:26 pm EST

You weren't very clear on how often you paid, but if you paid once a week (on Friday) and you checked out after having stayed the whole week and said "I'll come back and pay later"... Well then I can definitely see why they would be upset. I'm sure they have had instances where somebody has done exactly that and never shown up to pay...

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12:06 pm EST
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Days Inn manager on duty threatened me!

I was staying at this hotel and went down for their complimentary breakfast in the morning. While I was standing in line, a Mexican lady cut in front of me. I exchanged some words with her about cutting in line. She went and told the manager on duty, a Mexican lady named Alicia Sevales, that I said something to her.

Alicia Sevales came to me and started giving me a hard time in front of the other hotel guest but I think it was a case of racism because I am white and they are both Mexican. Alicia never did ask me what happened; just started attacking me about saying something to the Mexican lady. When I was checking out that same day, I told Alicia that I did not appreciate her talking to me the way she did in front of other guests.

She started arguing with me and I told her I was going to report her to the Days Inn corporate office. As I was getting in my car, she came out and wrote down my license plate number and said she now had all my information and she “was going to have my car blown up". She then said she was going to call her husband and have him come over and "kick my ###".

I wrote a letter to the corporate office and they said I had to speak with the owner of the hotel since it is a franchised hotel. I called the owner of the hotel, Vivek Mehta, and also the manager, Gautam, and told them what happened. They said they would call me back but neither one ever did. I guess they don't care that their employees are making physical threats to hotel guests.

This hotel not even close to the San Antonio riverwalk as the name implies. It is located in a bad part of town and is right off the highway, next to a gas station. There are transients there and twice I was approached and asked for money. There is also a train that runs right behind the hotel and woke me up at night.

I would not recommend this hotel to anyone (especially if you are white) as the manager, Alicia Sevales, is definitely a racist against whites.

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Update by Outdoorguy
Dec 26, 2010 6:07 am EST

I did call the police about it but they didn't take it seriously

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South Knox
San Antonio, US
Apr 22, 2010 3:19 pm EDT
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Welcome to San Antonio. Being white here sucks!

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CustomerServiceDept
Iowa City, US
Dec 15, 2009 7:03 pm EST

If someone says they are going to have your car blown up, you dont call the owner of the hotel, you call the police.

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5:39 am EST
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Days Inn scam

My wife and I travel tru Knoxsville Tn at least 2times a year, and have for over 10 years. going from Ohio to Florida. We have always stopped at the Tn welcome center, thinking if the state was passing out books with coupon's in it the motel's must be on the up and up. (wrong) We found a Days Inn at 5335 Central avenue pike Knosville Tn. 37912. For $39.00 with a in door pool and hot tub. After checking in and placing our bag's in the room my wife and I went to the pool. After returning to our room my wife took her money out of her purse and counted it. She found she missing 2 $50.00 bills, upon checking my money in my bilfold I was missing 2 $20.00 the rest of our money was their. I went to desk and asked the desk clerk John for the Knoxsville police dept phone number? John asked why? I told him we had been robbed of $140.00. John stated that count not be because their was tv.camera's all over and he would look at the tape and get back with me. I returned to the room. After some time and not hearing from John my wife went to the front desk and asked John if he had looked the tape? He told her he could not they was locked in the mgr office. It would tomorrow afternoon before he would be their. John stated he could not call the mgr either.John then gave her the phone number to the Knoxsville police dept. As I was making the report over the phone the young lady taking it said thing's didn't sound right, she asked me to hold on. When she returned to the phone she stated she had just talked to John and he stated no one was in the room but he and us. That we asked him to check on water running in the bath room while we was at the pool. This we never did ask him to go to our room. After making the report, we went to the desk. I asked John why he told the police we asked him to check our room? John looked at us and said "I can not beleive you two don't remember asking me to check your room"After some heated word's we returned to our room. After talking about it we went to the front desk and talked to the lady their. John had left for the night. We told the lady we was not staying their and asked for a refund. She did that. How ever Days Inn placed a $57.00 hold on our account even tho the room was $39.00. It took over a week before Days Inn removed the hold. We have talked to Corporate Days Inn. We was told they could not do any thing about it Days Inn is a franise in knoxsville. We told them we have since found out that John was a convicted felon in Tn for house theft. Corporate stated all that is up to the ownner of the franise. The ounner of Days Inn in Knoxsville has never talked to us. He has passed information to us thru his office mrg. His hole answer to our problem was for us to stay in his Inn free for a night. YES we will go back and stay in that same room where John a convicted felon is still working so he can rip us off again. Oh I forgot the holiday's are comming up. Don't trust that book's of cupon's that the state of Tn. pass's out at their welcome center's. I get feeling that maybe Tn is saying welcome to Tn where you will be ripped off, and no one care's. We know we will never see our money but how many other people have been ripped off by John in the one and a half years he has worked their at Days Inn. He still works their. remember don't stay in Days Inn they don't care that their ownners hire convicted felon's and people get ripped off. FOR SURE DON'T TRUST COUPON'S THE STATE OF TNN PASS'S OUT. FOR SURE DON'T STAY AT DAYS INN 5335 Central avenue pike Knosville TN> 37912

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Days Inn - rip off

TLG Great fun, Aka Days Inn travelers Advantage: Our family booked an online reservation for Days Inn in San Diego Ca, after we booked our hotel online an agent come on and said in short terms (I saved chat conversation) Agent: Thank you for booking with day’s inn… I would like to give you the opportunity to get $20 off your days Inn reservation, receive...

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Days Inn false advertising

This is a letter I sent to the general manager. Five days have passed and she could care less to respond:

Karmen Klema
General Manager
2200 Northwest Blvd.
Coeur D'Alene, ID 83814

Dear Karmen,

I am writing this email in regards to my recent stay at the following Days Inn in Coeur D'Alene.

On October 23, 2009, I planned at trip to Spokane. Along the way, it was in my best interest to stay at a local hotel since I do live in Missoula, MT. Therefore, I decided to conduct some research on a facility that would be best. I did go to Travelocity.com to search for hotel prices and hotels in the area. I did see through my search that your facility had a hot tub, sauna, wireless connection and fitness facility. I thought it fit all the criteria that I was searching for and at a better price compared to other hotels in the area. Once I found that your hotel best fit my criteria, I decided to call the hotel directly and not pay through Travelocity. Therefore, I called to make reservations and spoke with Liz, the manager. I asked several questions regarding your facility and was told that the hot tub, etc. would be available. We also spoke about other amenities which included free wireless internet. I thought this would be the best place as I went through the pictures and thought it looked nice enough and had everything that I was interested in. I also paid in advance for the hotel's special no refund rate. At that moment, I would have appreciated Liz' honesty to let me know that there was no longer a fitness facility. Please see the pictures below. To my disappointed, after checking into your facility, I thought it would be great to get in a workout. I got dressed and went to search for the fitness facility, to my surprise I could not find it. I then went to the front desk and asked and was informed you no longer had one. I let the clerk know then I was not happy as that is one of the main reasons I chose that hotel. He told me that the equipment kept rusting and they were removed. Well, the picture below was very misleading. He told me he could not help me as I had already paid for the room and he could not do anything about it. He suggested I speak to Liz, the manager, in the morning. This however was not the only problem I experienced at your facility. After returning to my room, I signed on my laptop to they 'free' wireless connection. This also brought a disappointment as the connection was so slow that all the web sites kept 'timing' out on me.
The next morning also turned out to be a disappointment. The complimentary continental breakfast was less than satisfactory. Upon entering the breakfast area, the facility was a mess and the garbage can over-flowing. There was no waffle batter as it was empty and it looked as if no one was maintaining the area. Myself and another guest in the hotel had to let the front desk know that there was no waffle batter. Liz, the manager, was on the telephone and then decided to come in to pick up a few garbage items left on the counters, only to bypass the over flowing trash and went across the room to throw her garbage in another can. This is by no means is a way to impress any returning patrons!
Upon check out, I informed her (Liz) of my concerns, as I was told from the night clerk to do. Liz gave me the impression that she did not want to hear my concerns and then proceeded to inform me that the web site was wrong and that she would talk to them (the IT people) about making sure it is updated. She asked if I would like to keep the room on the credit card that I gave her (I told her the night clerk already asked and he charged me the previous night. I guess it was not. Interesting how the night clerk told me it was already paid for and he couldn't do a thing about it. I guess he also lied to me). She told me if I booked through a third party site that it wasn't the hotel's fault. I guess she forgot that I booked directly through the hotel as she pulled up my information. I also informed her that I couldn't get online because of the wireless problem. She proceeded to tell me that no other guest had complained. Just because they didn't complain doesn't mean there wasn't a problem. I use the same laptop at my residence and never have a problem signing onto my wireless connection. I did not receive a problem resolution from Liz, I just received one excuse after another. I then told her that I needed your information and that I would address my concerns with you as she was not concerned with making me feel any better with my experience. As far as I am concerned this is unacceptable customer service and definitely a reason not to stay at your facility again! I am in firm belief that if you want returning customers that you do listen and you do problem resolve. I am not a person that will stop by your facility once, but have the opportunity to do so frequently as I only live a few hours away and travel this route frequently.
I am hopes that you will listen to my concerns and address my complaints.

I have since decided that I will never stay at another Days Inn ever! After further research, I see that I am not alone an Days Inn should be ashamed for not following up on anybody's complaints. If I ever receive another phone call asking to join Wydam rewards, they will get an ear full and they can shove their hotels where the sun doesn't shine.

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12:02 pm EDT
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Days Inn scam charges

I checked in to your hotel at 12:41pm. I walked up to building and noticed all the empty rooms doors were wide open. After getting the key to my room, I went to my room only to discover that carpet had a bad smell. I quickly went back to the office and requested for another room that did not have an odor. I waited about 10 minutes to get a clean room. I went to a room upstairs on the right hand side next to the stairs. That room’s carpet smelled as well. I felt so frustrated because I was in town for Essence festival & felt I had nowhere to go. I lay down on the bed only to discover that the blanket reeked of bleach. Therefore, I did not go straight to the Reunion arena for the festival because of frustration and disappointment with my room. After much contemplation, I went down the street at red roof inn and booked a room. Down the street was motel 6 displaying their price of $41.99 a night, where as I was paying $54.99 a night for a disgusting room! Then I went back to office to check out at 3:00pm. I requested for a refund and did not get it. I had to remind them that I needed my money back for july 3, night as well. I got that. I told them that if they knew all the rooms had an odor then I should have been told that upfront after my first complaint. Then I stated that I did not have time to argue, (I came in town to attend the Essence festival) I would take it up with the Better Business Bureau.

I am requesting for a full cash refund with taxes of $61.56.

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2:45 pm EDT
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Days Inn with online conformation but no check in..

I booked 1 qeens ize non smoking room through days inn official website and there was a deal online for $ 10.00 for 1 day.I booked that room got the confirmation on my email address but after driving from virginia to new jersey I was geeted in a very unprofessional and unfriendly desk agent. After several times of being interrupted by the phone, and a family member sitting next to that front desk person and after seeing the online conformation receipt he said I DONT HAVE A ROOM FOR YOU.I talked to my manager you can go to other hotel you wish you can call 911 or file a compalint about me.It was around 11.30 at night I had no choice to leave that hotel.I was traveeling with 2 other family memeber.I left that hotel to other hotel hoping I ll get accomodation around 11.45 pm on saturday oct.11 2009.

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CustomerServiceDept
Iowa City, US
Oct 15, 2009 5:14 pm EDT

Did you really think you were going to get a room for $10.00?

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7:02 pm EDT
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Days Inn unfair charge

I made a reservation couple months ago, on line. after my confirmation arrived from the reservation agency, via E-mail, I discovered I made a mistake on the date of the days of stay at the hotel.
When I contacted both, the reservation agency and the hotel, they both refused to comply with my request to make changes or cancel my reservation, with the wrong dates. They insisted to stick to their policy of ''no change or cancelation''.
After making dozens of calls and writing letters, and have my attorney send the hotel a letter requesting what I mentioned, to no avail, I decided to take my case to ''Small Claims'', which is pending.

I hope this will turn out in my favor.

Thank you all for your patience.

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tumnyfshnthfshbwl
Longmont, US
Sep 11, 2009 4:30 pm EDT

Seriously! Hopefully small claims court will laugh you right out of the court room, either that or you get put on the Judge Judy show so she can tell you how dumb you are! Unfortunately there is no cure for stupidity...

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Fed Up With Stupid Complaints
, CH
Sep 03, 2009 8:01 am EDT

What the hell is it with Americans and suing? This is blatantly your own stupid fault! Get over it, suck it up, and accept responsibility for your own actions. I hope the courts charge you for wasting their time!

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CustomerServiceDept
Iowa City, US
Sep 01, 2009 4:58 pm EDT

Dont agree to a no change no cancel reservation and then cry about it later. It was your mistake, not theres.

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11:54 am EDT
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Days Inn a little info on hotels

I've been looking for somewhere to voice my complaints about the hotel business and I figure this is as good a place as any. I have worked in a local hotel (Days Inn) since I was 19 years old, (I'm 31 now). At first it was a great place to work. Then the property was sold by the American owner to an Indian man (acutally there is always about 5 hands in a hotel). In this transaction, the new owner kept desk clerks (because someone has to run things while the new owners are learning the computer system), but got rid of the housekeepers, all of which had been there for 7 years or more, people that cared about their work. I was a housekeeper making $9.50/hour. Now some people may think that isn't alot of money, but for my area, it was. The new owners took over, kept me, but at a pay cut of $2.25. So now I am making $7.25 in a management position. Four years later, property was sold again, see, for tax purposes, Indians "sell" their properties every four to five years to someone else in their "Indian Communtiy". In a matter of the four years of neglect, they managed to turn a quaint hotel into a dump. They dropped rates so low (we used to have rates of about $80.00 per night but now it is less than $50.00 in some cases and that is with a hot breakfast) that when a guest has a complaint, the manager just overlooks the problem because they paid such a low rate. I've even witnessed the manager accusing a guest of sabatoge just to get back money. When they took over, they cut our housekeepers that had been employeed with us for at least a year from making minimum wage cleaning rooms, down to $2.25 per room cleaned. Needless to say, those girls were able to collect umemployment. They hired an Indian couple to clean rooms as well as a girl from Honduras. Now, the Inidan couple gets most of the work, cleaning anywhere from 20-45 rooms per day, the Hondurian girl gets a call at home for 2 weeks straight that she can be off. The Hondurian girl cleans better than the Indian couple, but the Indian couple grossed $1, 227.00 for 2 weeks of work compared to $345.00 for the other girl. And the Indian couple lives on the property, so what kind of bills do they have that they need to make all of the money? If you ask me, It is discrimination. They treat the rest of us like criminals. The Indian boy on the desk had over $500.00 missing, I count the cash drawer behind him and It is $5.00 short and they made me put it back, even though I explained to them that he does not follow my directions to ensure each shift has the correct amount of money in the cash drawer.

Here was the reasoning behind all of this. Try to stay in American run hotels, and you do have the right to ask, (or just take a sniff when you enter the lobby, if you smell curry, don't stay there) They don't care about wheather or not you have a clean bed to sleep in or a clean tub to put your children in. They don't care about us. All they care about is how much money is going into their pockets so they can have a custom built home and a Lexus or Mercedees Suv in their driveway. There is an American Dream, but It is NOT being lived by the Americans. If this is going on in my little town in Southwest Virginia, I can only imagine how it is in other places. Our GOVERNMENT needs to take a look at the big picture and realize, people from other countries can come here and have better opportunity that even our Soldiers, the people who are risk their lives to protect us are coming home to nothing. Illegal immigrants are having children here, utilizing our welfare system (medicaid and food stamps) and our GOVERNMENT is allowing this. Any one of us may need to have help at some point in our lives, is it fair to be denied because funds are limited? I guess I'm really hoping that someone with some sense and actual love for what is here, in our home, will read this and get some wheels turning. Our economy? It isn't ours anymore!

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Update by HotinVAUS
Aug 21, 2009 12:58 pm EDT

Thank you Tombstone for your input. It's hard to express your opinion about people of other ethnicities because people are always going to assume that you are a racist. I am a black/white female who likes country music and Pink Floyd, my finace is white and so are my children. I used to have no problem with our foreign policy and immigration, you know, better opps for everyone. But the older I get, the more it pisses me off that EVERY Inidan, Bengali, Pakastini, Afghan, Hondurian, Mexican, Iranian that I know, has a job, hell, most of them have 2 jobs. We have sent BILLIONS of OUR dollars to a country that does not like us and what we stand for. Not to mention the fact that most of the hispanics are here under false names, birth certificates, and socials, but our government makes it easy for them to become legal after being here illegally, I know, my stepfather is Mexican. These people are able to work 2 and 3 jobs here, send most of their money to their respective country AND collect earned income credit at the end of the year. One day America will be the poorest country in the world and I guess everyone will be scratching their heads going **WTF?**

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TiredOfIndianownedhotels
louisville, US
Jun 30, 2011 11:19 pm EDT

I totally agree with everything that everyone said about people from India owning hotels. I also work for a couple that are from India, as a matter a fact there are 6 hotels that are at my exit and all but one are owned by an indian., and they all live on property. There is a total of 2 people that work at this hotel and that is it, they expect you to do everything for nothing, and they do not pay overtime. The are dirty people that do not understand the hotel business at all. They believe in stained sheets, towels and carpet. They feel that if you pay 50.00 for a room you get what you deserve. Not to mention that the hotel is full of mold, and they think that you can just wipe it off.. SEVERAL people have called the health department on the hotel and they do nothing, they say that we pass...There is no way that this hotel culd pass any inspection. The thing that really upsets me is that Days Inn allows these people to run these hotels like this. People complain about us all the time and they do nothing. As long as we give them their money back, when we kick people out, they do nothing. I personally am not paid well at all, However, I am expected to sale rooms, check rooms, handle all complaints, work everyday, do laundry, clean lobby...ect... I have actually got into arugments with my boss over stained towels and sheets...I am currently on the hunt for a new job, and I can promise you that the next hotel I work at will not be owned by a indian...

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dlakers
Davenport, US
Aug 20, 2009 2:15 pm EDT

I used to work for a hotel owned by an Indian family and all I have to say is I agree with this 110%!

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Tombstone
Oxford, US
Aug 20, 2009 1:14 pm EDT

I can agree with what this writer says ;The same thing happened in our Property, Americans sell it to Indians, then they go about slowly ruining it.When they bought our Hotel, the first thing they did, was to take away all our benefits, we don`t even have a paid holiday, much less insurance, sick leave, vacations...everything!Fired our Mgr because they felt she was paid too much, make all our Housekeeper`s quit by taking away their hours, & giving them to their family members.They`ve ordered the Front desk employees to clean the lobby, do laundry, etc...Its just a joke..They do not care one bit about their customers, or their employee`s, but because of the recession, their are no other jobs in our city, presently for the employee`s to apply for;& every day they add to your work-load, & dare you to walk -out...
They also refuse to pay the employee`s overtime, & expect you to work over, when they need you, & place a deduction on our paychecks called "retropay" in which they put 1 or 2 of your 40 hrs, so they`ll have a excuse if you report them for not paying for your overtime..And I have proof of each instance of what I`ve wrote above, so don`t say I`m lying about any part of the above..Beware, when you go into a Hotel run by Indians, you`re enabling them to cheat your fellow U.S. citizens

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Days Inn unvalid charges

I stayed at a Days Inn for one night me and my daughter, i got their at 8pm and put in a complaint at 7am because other people that were staying a room above us their children were yelling. I checked out of the hotel about 10:00 am and before I new it I checked my bank statement and they added $20.00 on for a clock. I didn't touch or take a clock the hotel said well you can't prove it and thats it.Corp. said the same its not right I'm retired military, I surely don't need a clock. So military please beware don't stay in a Days INN because they are not own by one person they are privately owned. I will go back up and file at the court house -- small claims court. Let them answer to the judge.

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upathetic
Converse, US
Sep 17, 2009 9:53 am EDT

0k i will ask the oppose. Please please stay Squeako, Dont leave please (por favor), don't leave me Squeako. As you become one of my "yes" people, then I'll be happy.
flaming the poster, el Squeako? you only serve to assist the cyberbully (nonniemouse) now scram!

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dlakers
Davenport, US
Aug 06, 2009 5:58 pm EDT

what is gods name are you talking about...lmao

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dlakers
Davenport, US
Aug 06, 2009 5:53 pm EDT

wow. now im being stalked

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dlakers
Davenport, US
Aug 06, 2009 5:48 pm EDT

Whats the military have to do with a clock.

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12:36 pm EDT
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Days Inn filth & endangerment

Earlier This Year My Wife and Myself rented a room (#148) and it was beyond filthy not to mention fire codes and possible health endangerment. we were on the backside with all the garbage and storage rooms, there was not any other customers there at this time, when we asked for a room change or a refund, they argued with us for several hours and said they was going to lock the room with our items inside. i have sent some photos of the room. we were there on business and must say we may never go back and may never rent another room from any of your hotels/motels again. no compensation was offered at all, nothing.

James & Tina Fresh
406 N. Emmons St.
Madison, Indiana 47250
[protected]

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Days Inn - poor service, rude and or uncaring employee

I returned to my room around 11:30 pm and my the bedding was stripped and not made up . I contacted the front office and the girl that was working said it was not her fault because she worked the afternoon shift. I had to ask her if I was expected to make my bed so I could go to sleep, and she had then asked if she should send someone to make it up for me...

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Days Inn overcharge & rude

Stayed 7-2-09. On 7-4-09 i called Days Inn of Marion NC & asked why my credit card was charged for $7.34 more than my receipt amount. The clerk who answered stated something about a 10% fee and then went off on me. I had to keep asking for a turn to speak. When i also asked why they require a $20.00 fee for paying with cash, he went ballistic and even said "F*UK YOU" . And to make a long conversation short, (mike) the manager stated if i had any other problems, i should contact the Police Dept.
Talk about a rude individual! This fellow really needs some ANGER MANAGEMENT classes. Because of his actions, all DAYS INN's will now be boycotted by me, my family, and numerous friends.

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Days Inn terrible experience

I too, am a victim of Days Inn No Cancellation policy. I cancelled the reservation 11 days in advance, this was the days inn at lancaster pa. The reservation was for a shopping trip with my mom & 2 sisters, 2 rooms. Eleven days before our trip we were informed that our dad has 6 months to live, needless to say, my mom and us didn't feel like shopping or leaving our dad at this time. That very same day i contacted days inn to cancel reservation, i was then informed that i should have read the NO CANCELLATION POLICY. I made the reservation via web. Regardless of policy, under some circumstances, most industries will waive the policy terms. My profession is customer service, which is all about the customer. Not with this company, the charge of 316.00 remains on my credit card. I am not sure where I will go next with this issue, any advice would be appreciated. I really think this company should be more sensative to their customers.

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Pat Peoples
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Aug 31, 2008 6:45 am EDT

We made a reservation at the Days Inn on Anrew Johnson Hwy and discovered it was the wrong one. So we now have a reservation at the Days Inn at White Pine. (Both in Morristown, TN.) for Saturday September 6, 2008. When I tried to cancel the one on Andrew Johnson Hwy. (after talking to 3 people) I only got the run around - Bottom line - they refused to cancel and we are expected to pay even though we changed locations with the same chain (being Days Inn). I can tell you that not only will we not stay at a Days Inn again but will tell everyone that will listen to us not to stay there and WE DO TRAVEL A LOT and have stayed at Days Inn on MANY occasions. So sorry for this terrible situation.

Sincerely,
Pat Peoples.

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constanttraveler30
woodburn , US
Sep 24, 2009 12:58 am EDT

sounds like someone working for the hotel posting a comment hmmmmm. That is a same about how Days Inn has gone to the toilet in the last couple of years.
Did you try disputing the charge with your credit card?

Some of the Days Inn only charge for the 1st night only and other owners charge for the whole stay. I wonder if in the next year there will be a class action lawsuit against Days Inn. You can behave in a bad way and in an illegal manner but eventually some action needs to be taken.
Leaving Days Inn for good.

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dlakers
Davenport, US
Jul 10, 2009 7:01 pm EDT

My advice is to not make reservations that you can not cancel. I am sure the hotel is deeply sorry for your loss as am I. But in the end YOU made this reservation, not them.

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6:13 pm EDT
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Days Inn managment

First off let me give you the positives because there where some.The cleaning ladies where awesome, very sweet and polite. Also, one female employee was a great employee, she was very accomidating, even though other enployees made promises she had know clue about... And now the negative. When we first arrived your employee, the boy, was on his computer and when we checked in he knew we had a dog. They knew when we reserved the room that we had a DOG, but somewhere in the lack of communication no pet fee had been applied to our rent.Your manager needs to learn some personal skills. There was a leak from air conditioner up stairs. She did not care said it was our problem. Also, the boy in one conversation, when i went to pay rent said that my pet fee would be $25 dollars for a week and then seconds later I asked to double check and he said he didn't know and would have to talk to the manager? This totally blind sided me because i thought the pet fee had already been added in. Plus a new employee who had only been here for 2 days took our reservation without asking about the pet policy and gave us false information. When I confronted them they where almost rude like they really didnt care.So dont want anything or complaing and your stay will be fine.This includes the smoke rolling down the non-smoking hallway. I work on the pipeline so I had planned on being here a while, like 6 months. But because of managment's lack of caring and your employees lying to keep themselves out of trouble, I will be leaving on tuesday when my rent is up. It's to bad because pipliners are like family and I could have recommended others to stay. 6, 000 dollars a head is alot to lose out on. thank you, Elizabeth Garner

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TiredOfIndianownedhotels
louisville, US
Jun 30, 2011 11:28 pm EDT

The sad thing about all this is that Days Inn allows these owners to do whatever they want. They do not make them upgrade or make changes. Days Inn does not realize that it is known as a CRAPPY hotel brand. Here soon Motel 6 will be a better brand than Days Inn.. Days Inn needs to make these owners do something about these nasty hotels and all the issues that people are having. Sending out people to do inspections once every 6 months is nothing.. Because after the inspecter leaves they take everthing back out of the rooms and continue on with their crappy hotel and service. I have seen people getted kicked out of Days Inn's because they complain about stained towels and sheets..That should not be allowed, But Days Inn dont care as long as they get their money.

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Days Inn falsely charged

hotel takes credit card # and charges you for extra night.When you inform them they tell you that you need a cancellation # to receive the money back on your card.

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Days Inn reservations

I recently made a reservation at the days inn in Green Bay, WI for the Wisconsin State Bowling Tournament. I reserved two rooms. Later that day I found a hotel closer to lambeau field and the bowling alleys we had to bowl at. I made reservations there, and called days inn and cancelled my reservation. Now, a month later I have a charge on my credit card for $184.00. I called and talked to the manager and he says "well I don't have any records of you cancelling." So now he's sticking me with this charge and I called THE SAME DAY I RESERVED to cancel. What a pathetic hotel chain. Probably the worst i've ever had. I've seen some crappy hotels but as far as takin money, these guys are the best.

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Days Inn poor accomodation, terrible service

My family stayed at the Days Inn November 21-23, 2008. We wanted a getaway for our kids so we booked three rooms anticipating that most of the time at the hotel would be spent in the pool area. When we arrived and the kids rushed to the pool, what a shock as the pool was freezing cold. We went to the front desk and told the lady..she said that she would inform maintenence. When we went to the rooms, they each had serious problems including: smoke detector not working, broken lamps, phone not working, fireplace not working, washroom was filthy. Again we informed the front desk and the only concession they made was to move us from the room with the dirty washroom. The next day we again asked about the pool and asked to speak to the Manager. The manager after making us wait 2 hours, said that she was not informed of our problems and we should have ensured she was informed...HUH? Isn't her staff supposed to relay the information. Anyway, to make a long story short, the Manager is obviously not qualified to be in customer service and the Hotel condition should be investigated. Also, our rooms were not made up during our stay. Turns out they had a problem with the pool a few days prior to us arriving but for whatever reason did not tell us about it. Even when we complained, the front desk clerk pretended that she was unaware of an issue. I called the Niagara Fire Dept and only then did the hotel check the smoke detectors. We called customer service and they were fully on the side of the hotel...totally disinterested that 3 family's getaway weekend was ruined. Seems like Days Inn will issue a licence to anyone and does not follow-up to ensure a level of service and accomodation. My advice: DO NOT EVER STAY AT DAYS INN - RIVER ROAD...AND ONLY CALL CUSTOMER SERVICE IF YOU WANT MORE ABUSE AND BAD SERVICE.

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TiredOfIndianownedhotels
louisville, US
Jun 30, 2011 11:36 pm EDT

You are right Days Inn dont care about you or your stay. All they care about is getting their money. They let these owners run the hotel however they want. They always side with the hotel and never the customer. I work at a Days Inn and I could tell you stories that would blow your mind..My hotel uses stained up sheets and towels, and if you complain about it they kick you out...My hotel is owned by a indian couple that live on property. They are cheap and always think that the guest is wrong..If the room is dirty or the sheets are stained, they say the guest did it. Days Inn better do something soon because people are getting tired of these nasty hotels and bad customer service..

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Days Inn price gouging

We called for a room since everything else was booked for that night because we had a doctor's visit to a specialist and we needed to travel because we live in a small town. A 2 year old and a 5 month old in tow, kinda need the room...we called and the person quoted us a rate...twice what everone else was charging. I asked y and i work for CN Rail which i get a corporate rate which offers a good discount...and was told we'll give u $10 off like they're doing us the favor...the reason they PRICE GOUGED which is what this is, is she said the manager told them to jack up the rates when everything else is booked...needless to say, had to sleep in our vehicule with 2 babies for a few hours to make trip back home. Nice to know a franchise this size prides itself on such unethical behavior...

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Days Inn charged for full lease

I recently went to Florida, from NY to attend MMI school. When we were down here at the end of August trying to find a place to stay, we were told the room would be about $18 per night, it was not.I could not find an apartment so I got a room at the Days Inn. After only five days I met up with someone from my hometown, who needed a room mate. I told Days Inn I would pay the regular price per night to get out of the lease and they said no. I feel this is very un fair an as I am not able to find a job yet, I am piching EVERY penny. I did not feel very safe where they put the college student way in the back where it it now lit very well. Please consider refunding some of the money.
Anthony Britton [protected]@aol.com

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i hate complainers
Sherman Oaks, US
Oct 04, 2009 11:05 pm EDT

So you entered into a lease that the hotel has no obligation to let you out of? But yet you come on here to bad mouth the hotel because they are holding up their lease that you agreed to? Give it a rest.

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