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Days Inn / kendal uk

1 Kendal, England, Cumbria, United Kingdom

We went to days in last Saturday the 3rd November for one night room was nice the around 10pm we heard alot of banging above us then it continued till 12pm then we realised it was dogs in the room above us, it went quiet just after 12pm then at 4am the dogs started again but this time louder and barking which was ridiculous we were both tired but we're awake from 4am we went to reception at 7am but it was locked up so waited until 9am was still locked spoke to a cleaner who said it was closed till 3pm and Gave us a number to call we had a long journey to drive home which wasn't good considering we had been up since 4am, when we got home I phoned to complain the manager offered half refund so was waiting for it, then today I checked my bank and instead of refunding half the money they took another 38 out of my account I phoned and spoke to manager was really annoyed by this time she didn't apologize just said I think I know what I did, I'm not happy at all we have now got to wait another 4or5 working days to have this money back ive never experienced anything like it, this is our first time staying in a days Inn and don't think I will be staying in one again

Ne
Nov 8, 2018

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