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I am writing to you to share my most recent and my last experience with Days Inn. I went on line to trip rewards as I usually do to book. I booked six rooms at the AARP rate. I went to submit and accidentally hit the prepay button. I admit that is not what I wanted to do, as my family was each going to pay for their own room. I immediately called the hotel; Days Inn at 20th and Market in Chattanooga, TN, and was informed that I could pay cash for each room upon check in. However I was bound to all six rooms and if I did not use them they would be billed to my American Express card, of which I said was fine.
Upon arrival to the hotel, we were greeted by a very unprofessional and unfriendly desk agent. After several times of being interrupted by the phone, we went to check in. She informed me that the rooms were already prepaid to my credit card. I tried to explain to her that I was told we could pay cash for the rooms and that there were no charges on my card. She again and again and again referred to the agreement of when I booked the rooms. I tried again to explain to her that I was told we could pay cash for the rooms and that my card had not been charged. I have always paid cash and could not understand why she would not take cash. I then explained to her that I would call Days Inn customer service and American Express. American Express said there were no charges or authorizations. I talked to a Days Inn representative at customer service. He contacted the hotel and then came back on the line to tell me that I had been rude to the agent and stormed out of the hotel. I was with my family and they can vouch that was not true. I was made to feel the victim by your Days Inn representative who told me too cool down and perhaps have a family member get our rooms. We went to lunch and then returned to the hotel. The same agent said that she had checked us out of the rooms and that she would have to see if there were any. She then said that she would prefer that we leave and go elsewhere. I told her that event thought the hotel was disgusting in look and no pool open, we wanted out rooms. She once again said NO, go somewhere else. Upon calling Carrie at the presidents office, she took the complaint and expressed that there was little she could do. I talked to the general manger at the hotel as well as the owner and to be frank, they didn’t give a damn. We lost money for the catering we had for the next day, as all my family had to drive back home, as the rooms in Chattanooga were all booked in other hotels. This is the worst experience I have ever had at any hotel brand. I intend to post this message story everywhere I can on the internet to warn people to stay away from Days Inn hotels. Had this been a Hilton property, I can assure you this would never have happened like this. As far as I am concerned as well as well over 100 people that I have talked to so far, we would rather sleep in a park than ever stay at another Days Inn again.
One thing for sure, After just one night at the Days Inn in Gadsden, AL ,. I will never stay at another Days Inn, anywhere. The Days Inn 1-800 number for complaints is a joke. Each Days Inn are individually owned and operated. Your on your own with the complaints at the motel you've stayed.
Oct. 2007, at approx. 2:24 am, my husband and I were awaken by someone banging on a door somewhere close by. We figured it might be a domestic problem. Then we heard sirens, then there were police cars, firetruck, and someone dressed in a space looking suit. Needless to say we never slept another wink. I even tried to call the office to see if we needed to get out of the place. No one answered the phone. We were to scared to go out the door. While checking out, at 6:00 am, we found out there had been a bomb threat made to the motel, and the reason I didn't get someone on the phone earlier is because they had evacuated! WELL HELLO ! What about the guest? there we were, awake, scared, and didn't know what was going on. By the way, the person in the space looking suit- was the bomb squad, and they Did find an explosive device. Thank God, the place didn't blow up, I wouldn't be here to tell it. After complaining about not being told to evacuate and the danger that was there, no one cared . I didn't think we should have had to pay for a full night stay after all of that, but we did. Since then, I've read alot of complaints on the internet from other people, and now I see, Thats the way Days Inn treats all their guest!
We stayed at 3 Days inn in our traveling the last 2 weeks,but the on in Natchitoches Louisiana, was disgraceful. first room ,we opened the door and a lady was in bed, we told the clerk he gave us another room number that one also was being used, the room next to it had a window broken out and scattered all over the walk way (2nd floor) and the smell of beer was terribly we got our money back and left and went to the Holiday Inn which was beautiful , friendly and secure.
We were very disappointed and we are now wary of Days Inn. I would not want my name connected to this sort of filth if I had the Day Inn name I would advise don't stay at this motel.
I feel sorry for the gentleman that had the bad experience at the Days Inn in TN. However, it is a little unfair to judge the rest based on just one Days Inn.
It is not true that the management of Days Inn does not care about their customers. Everyone at the Days Inn HQ and the numerous Days Inn motels around the World is concerned about the customer service their employees provide.
A lot of money is spent on training the staff to provide excellent customer service. I agree, that the front desg agent and the customer care agent the gentleman happened to talk to do not set good examples for the franchise. However, not everyone is like that. Days Inn has strict rules when it comes to customer complaints and any complaint is not taken lightly either by the HQ or the motel.
I would request the gentleman to give them another chance. I am sure he will not be disappointed.
Thank you...
It is true that Days Inn doesn't care how patrons are treated and will stand behind the hotel owners in any situation, the hotel owners know this and therefore have no incentive to make happy customers, after all there is enough business out there for everyone without having to rely on repeat business. The bottom line is that Days Inn gives a franchise to just about anyone that will take one these days and after they do, they just don't care.