Days Inn / hotel days inn northlake in charlotte, nc

Charlotte NC, US

We booked this hotel online. The photos appeared like a nice place. Upon arrival the room was disgusting. It was dirty, the matresses were torn, there were no towels, the tv didn't work. We were charged the room fee + a pet fee. I was told that there were no refunds. This hotel is falling apart. Shingles missing. The lobby was filthy and cluttered with office supplies. The pool and restrooms were out of order. The front desk staff were dressed sloppily. No uniforms or name tags. They were very unprofessional. The manager contacted me only to say he's sorry and it's an older property. That is no excuse for filth. We didn't feel safe staying in this dump with our children and we left without staying the night. We drove to a new hotel under a different brand. We would appreciate a refund back for this stay, as it should be unacceptable for a hotel to issue such a room to a paying guest. My customer care case #3808944

Apr 03, 2017

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