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1.2 753 Reviews

Days Inn Complaints Summary

41 Resolved
711 Unresolved
Our verdict: If considering services from Days Inn with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Days Inn reviews & complaints 753

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Newest Days Inn reviews & complaints

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7:26 pm EDT
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Days Inn room was disgusting. did not stay and did not get refund.

I checked in to the Days Inn in Lebanon valley, located at 625 Quentin Road, Lebanon PA, 17042. It was by far the most disgusting hotel room I have ever experienced. It was evident that the room was not cleaned at all prior to my check in, and the state of the room was appalling. There were several piles of hair in the floor, a clipped toe nail on the floor lamp, trash on the floor, and several stains on the carpet. The sheets and bed spread looked like they had not been changed or washed and there were cigarette burn holes in the duvet on the bed (in a non-smoking room, mind you). The desk in the room was dirty and beat up. It also had several cup marks on the surface. The desk chair was also very dirty. There was a layer of dust on everything, from the desk, to the beds, to the fridge, to the television. The television did not work properly as every channel contained a heavy layer of static. The bathroom contained what appeared to be a large urine stain on the floor and wall near the toilet. The tub also had several stains and looked like it had not been cleaned. The mirror was covered in dirt as well. Within 20 minutes of arriving we decided we could not stay in hotel that allowed the rooms to be in such a deplorable condition. We immediately returned to the front desk and said we would not be staying for either night we booked and demanded a refund. The manager attempted to switch our room, but after my experience in the first room I did not want to spend another minute in that hotel. The manager refused to refund me both nights and gave me only one night. This was the only time I had ever been in a hotel room that I simply could not bring myself to sleep in. Fortunately I was able to book another hotel in the area (the Wyndham in Mechanicsburg) upon leaving to avoid sleeping in my car. However, there was no way I was sleeping in that deplorable hotel given the condition of the room I was given. I have stayed at plenty of Days Inn in the past and have never had such a problem. I would therefore ether like a refund of both nights or a credit for a future stay, as I know not all hotels in this group are in such a state as the one I had the misfortune of booking.

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JKWilliams
JKWilliams
, US
Aug 13, 2017 12:53 pm EDT

First off, Days Inn? It's a Motel, not a Hotel. Secondly, Days Inn means nothing these days. Some are well kept (Kingman, AZ, West is an example) many are bedbug traps only good for having a quick screw and leave. Let's get English right again. MOTEL - not Hotel. Thank you. Have a nice day.

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3:08 pm EDT

Days Inn staff and accommodations

After checking in after a long day of driving to Indiana Pennsylvania Days Inn on Oakland Oakland Avenue we were greeted with a very sour face woman who is the only one behind the desk with no manager on duty we checked it we had 45 minute wait to check into rooms to make sure they were clean two of our family members who had two rooms had dirty rooms and leaking air conditioner and had to move to a different room and my nine year old granddaughter stepped on a tack and got it stuck in her foot in one room and there were what look like and ticks in ticks in her same room with her parents they checked out and the other couple with their children are in a different room no pool when we were told there was a pool and the accommodations are just downright poor this hotel needs to be fixed and it needs to be fixed greatly needless to say we will be checking in to day's inn anymore.

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7:51 pm EDT

Days Inn reservations

Had to provide a credit card number to reserve a room. This is a card that seldom gets used and my number never gets out. A couple hours later around 10 unknown charges appear on my card which tells me an employee at the days inn near the Phoenix AZ airport got a hold of it and started using it. Called the Days Inn directly and they don't want to deal with the situation and I also cancelled the reservation.

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12:33 pm EDT
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Days Inn entire hotel covered in mold!

Checked into the weldon, nc location while traveling with my children... Was told I received the last room, only to see mold along the bathroom wall and a toilet that did not flush. Was so put off I left at sunrise (Passing on the free breakfast) to see the entire hotel covered with mold! I have requested a refund asap, absolutely disgusted that this location is allowed to remain open and accept reservations.. I took photos. Such a horrible ending to a lovely vacation.. Shame on you weldon days inn! I wish to be contacted concerning the refund.

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10:31 pm EDT

Days Inn days inn, golden colorado

Checked in around 4pm Aug 7th for a one night stay . Recieved a room on the 3rd floor. Room 331. At approx 530 pm we lost power for 30 mins, then the lights started working about 30 mins later but not air conditioner, tv, refrigerator telephone or wifi.we left for dinner and thé elevator We're Not working We Sent to dinner and returned at 8 pm to our room, still no elevator, tv, wifi telephone, refrigerator. The room was hot and stuffy, I opened a window but did not get any airflow. We decided the conditions for staying in this room were not acceptable. We went to the front desk to see if there was another room that would not be hot, and had services available. They informed me there was not another room in my category available.not could They tell when services would be restore. They were unable to give a refund. We feel the conditions of the room and services were unacceptable for the money paid, and would l8ke to request a refund for our stay. They said to contact management. This hotel is in disrepair, the carpet is dirty and coming up, please look into this hotel as I do not think it is a repectable show of your brand name, and causing loss of our future buisness.

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6:43 pm EDT
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Days Inn days inn pensacola west florida

The room was filthy! We cleaned the room made our own beds. We emptied the trash also. What they called housekeeping came one day but nothing was cleaned. There was thick dust on the base of the TV and dresser it sat on. There was drug use in plain sight and possibly prostitutes. A woman in a nearby room found a syringe and drugs in the bathroom of her room. Very large aggressive dogs allowed to stay at this location also. Pool are scattered with trash. The pool itself need cleaned better. Tables broken umbrellas broken. What they called the grill was nasty broken unusable. If we could have afforded to stay elsewhere we would have. I guarantee this is a nightmare we will never visit again. I requested a refund but have heard nothing from them concerning that. I am considering reporting this hotel to the local health department.

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3:14 pm EDT

Days Inn terrible customer service

I reserved a business suite and was put in a business room. I upgraded my room to a double bed room for an extra $5.00. I was told when I spoke to the receptionist that I was having a birthday party for my daughter and her as well as her guests would be accompanying her at the pool. I was told by Sonia the receptionist that it was not a problem and kids were welcomed never was I informed that I would be charged one hr 5 dollars and the next hour 10 dollars. My guests and I arrived at the pool after check in and was being taunted by the young man at the pool with a clip board. He immediately told me that I had to pay 5 dollars for the extra 10 guests that I had there. I went to the lady at the front desk Sonia was her name Nd paid the 50.00 for my guests. I look at my account and see that I'm being charged 60.00 for what? I asked the man who originally told me I had to pay how much was it to get in the pool he stated it was 10.00. I questioned him as to why the prices were being changed he told me I was being and I quote a "mother [censor]er" and how I was drunk and how he was going to get me kicked out etc. First and foremost I'm a mother to two young kids I'm a single mother at that so when someone is cussing at me in front of my children as well as my guests I will not tolerate any of that behavior. What would have happened if one of my guests would have reacted inappropriately to his comment in my defense? It would've been our problem? That was uncalled for.
However I dismissed the conversation with him and went to the receptionist and questioned her. She was unable to tell me why they were charging me 60 dollars after I paid her 50 for my guests to be at the pool. I asked her for the pool policy to see where it states that guests would be charged to swim at their pool. No where in the policy does it state that they have a fee to pay for individuals to swim. I was charged a fee of 110 for 10 guests to swim at the pool all without my signature or my authorization. I agreed to the 50 but not the 60, and the 60 was taken out with out my consent. I expect to be refunded my 110.00 if not my 60.00. I have the policy in front of me and it states no where a pool fee. I'm one upset customer I tried to have a wonderful birthday for my daughter and it back fired. I didn't deserve to be embarrassed or harassed while staying at this location. I would like some type of refund on my money.
I'm sorry and I apologize
- Brittni Gonzalez

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11:19 pm EDT

Days Inn room was terrible

my rooms air was not properly working room was musty and humid, refridgerator was not working took two days to get stuff cold room was necer cleaned came back from a long day at beach and it was not done askes them three times to clean it @1:07pm 08/05/2017 i then left and went out for bday came back @ 11:00 pm room was still not done asked for a new room there were none askes for money said no had to wait for them to half clean room. still waiting as i am typing..

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10:09 am EDT

Days Inn the whole hotel

I checked into the hotel in morrow in july 30 / aug 1st the next morning we woke up togo get lunch bough the lunch back left to go grabe more stuff that day was my birthday july 31 i came backbto my room around 330 or 4 i seen the employees comming out my room the cleaned everything out thur all my clothes away make up and i wear mac 2 lipstick i paid 50 for both lip sticks i had just went shopping bought me a outfit i have all my recip for my food and clothes my shoes all the owner did was gave me 70 dollars

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8:47 am EDT

Days Inn days inn ormond beach, fl

To whom it may concern:

My family and I checked into your property in Ormond Beach with address of 1608 North US 1 on July 21, 2017. Our room was filthy. The shower had mildew and the toilet was still dirty. There were only towels for 2 people – there are 3 of us – so my husband found one of the housekeepers still cleaning rooms at 3 p.m. and asked her for a few extra towels. She rudely told him no and wouldn’t give him any extra towels. He proceeded to go to the front desk to ask for some and there was no one available except for children running around lobby. One of the children went to the back to tell someone there was someone at the front who needed some help and my husband heard a woman tell the child to tell him they were busy and come back later. I found a bug in the bed my 7-year-old daughter had slept in as well as a dead roach in the bathroom. The wall beside the trash can was filthy and hadn’t been wiped down. We had booked the room for a total of 4 nights. Every day we had to ask for extra towels – and it was ridiculous how we had to track someone down every day to get extra towels. They never changed the sheets while we were there. The final day – and we left a day early due to the nastiness of the room and terrible service – we had gone to the beach and were out of the room until 3:45 p.m. When we returned at that time our room STILL was not clean. I went to the front desk to inquire why our room wasn’t clean and the gentleman at the desk said he would have someone down there as soon as possible. By 4:05 p.m. when they still had not arrived I again went to the front desk and asked for sheets and towels so that I could make the beds. I even had to take out the trash several times because they didn’t do that either. I am appalled that we were treated that way by a well-known chain. My husband and I decided that we had enough and checked out a night early – we left at 7 p.m. and drove home to Tennessee. When I returned the key cards to the front desk and told them we were leaving early the gentleman at the front desk told me that he had been brought to second shift to deal with all of the problems they had been having with the staff. I had submitted a complaint through your website but 450 characters isn’t enough space to give you my opinion on your facility. The general manager for that property offered me a refund for one night – which I still have not received - I feel that I wasted $300 on my vacation with our stay at your property. We travel quite frequently and normally use a Wyndham property as we enjoy the amenities at most locations. However, after this experience, I think we will find another chain who offers better customer service and friendly staff members who are glad we are staying there instead of acting like they don’t have time for their guests and don’t realize that guests are the driving force behind their paychecks.

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3:34 pm EDT

Days Inn no shower

23:00, shower does not work (verified the next morning by maid and asst. MGR). Phone is dead. (It worked the next morning) Other unrelated problems, the hot and cold water are reversed on the sink. Nasty stain on chair.

Represenative called (English was not her native language) said that since I didn't call; I can't complain.

I've taken the issue up with my CC company.

Deal with these people please.

504 s meridian ave
okc ok

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3:28 pm EDT
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Days Inn breathing issues-lint/fibers coming into room/dirty carpet

Date: 07/25/2017

To: Days Inn Management

My wife and I recently attended the Miss South Teen USA pageant held in Adel, Georgia on the evening of 07/22/2017 and reserved a room(101) that night at the Days Inn at 1204 West Fourth Street, Adel, G. 31620.

We arrived in Adel around 12.00 a.m. Only to learn that we will not be able to check into our room until 3:00 p.m., Which required us to entertain ourselves for three hours. When we return, the desk clerk gave us our room assignment and the door keys. Upon arrival to our room, the doorway and sidewalk in front of the door was blocked with at least five (5) laundry carts, and we realized that we where adjacent to the Inn's laundry room. Washers and dryers were steady going, noisy and throwing out a lot of fiber into the air, sticking to the exterior wall outside the laundry room and around the door.

Upon entering our room, the carpet was observed as being very unsanitary, dirty in many spots, we were very cautious about walking around barefooted. After staying in the room for about two hours and changing clothes to attend the pageant, the wife started complaining about breathing and the smell coming into our room. Our oldest daughter, who's daughter was in the pageant entered the room and within five minutes started asking about what was in the air, and hard to breath.

After investigating, it was obvious that the smell and breathing problem was due to the dust from the laundry room. My wife stepped outside the door before we left for the pageant and took pictures of the exterior of the laundry room, having lint stuck all around the doors and walls of the laundry room. I checked the air filter in our air conditioner and it was full of lint, which I removed.

We did not report this at the time of discovery, which was our mistake. Due primarily to the time the pageant was scheduled to start. However, let me state that this room needs to be closed off completely for health reasons. Our pet dog, which stayed with us in the room, is having serious problems today coughing continuously, like she cannot breath.

This room, when you take a serious look, appears to have been part of the laundry room at one time, and was closed off and the room added.

Upon departure around 7:00 a.m., 07/23/2017, my wife reported the issue of the lint coming from the laundry room and entering the room through the vents and the air conditioner. The desk clerk, said this was the first time, anyone had complained.

Something, needs to be done immediately and I am pondering the ideal of contacting the EPS and/or the health department nearest Adel, to check into same. Appreciate, some reply from you on what, if any corrective actions you are taking. Thank you in advance.

Contact Information: email address: ron.[protected]@yahoo.com Home Phone: [protected].

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8:47 am EDT

Days Inn cleanliness/staff

I would like to first inform you that we did reach out to the staff to rectify the complaints provided. It has since become a he/she said situation between the Manager/Staff and myself. There were gnats all throughout both rooms I was provided to stay in. Mildew smell filled the room from the air conditioner being turned on. Water pressure was very weak in the sink. Soap holder in the shower fell off the wall completely. Base boards and door boards were broken in the room, I was aware they had some renovations going on in the hotel I did not expect to be put into a room that would fall apart. The staff was made aware of the Gnats upon checking in nothing was done until the next morning by the third shift employee that gave us some sort of solution in a jar to help, with no help gnats were swatted and killed all through the room the entire stay with no solution to move our room. Upon returning from a night out and waking up for check out I found that the soap holder was off the wall. When we found out the soap holder fell it was the morning of our check out I informed the front desk she even took note of what I was telling her I did not want to be held responsible for any damages. I have a pictures attached as well to go along with the wood on the doors broken off I could not however take a picture of the mildew smell that came from the air conditioner in the rooms. In any case that we spoke with someone from the front desk they informed us they would take care of it but nothing was done by the staff with multiple attempts to rectify the situation. I would like these photos to be reviewed and compensation for these inconveniences.

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5:02 pm EDT
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Days Inn your gatlinburg downtown days inn

This hotel was the worst, in total need of repair, the toilet didn't flush right, I enclosed a picture of the Marquee the first thing you see when you pull in, it was so bad we weren't even sure it was still open, the maid service was a joke too, they showed up whenever they felt like it, the workers at the front desk were always outside smoking, and that's another thing you seen first when you pulled in,

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11:22 pm EDT
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Days Inn floors in bathroom slippery and very dirty carpet

I just wanted to cancel my second night we didn't feel at home. Walking on carpet felt awful. bathroom floor got all wet. And almost slip and fell when getting out of shower. I have always stayed at days in this has to be one of the dirtiest room I have ever seen. I don't think we should have to pay for the second night when we didn't even stay here. I wouldn't have made such a big deal about these but when I called the front desk and ask to cancel the second night he told me I couldn't. I kept pictures if y'all want to see them we stayed in room 107. Motel is located on mesa street. about 3 mile north from Sunland park casino

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9:22 pm EDT
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Days Inn substandard cleanliness of whole hotel

[protected]-0700)
From the time we walked in to the time I left we all felt a little disgusted by the sanitary look to the place. I waited at the front desk to check in and waited 5minutes or more, no big deal. When he came back he took my info found my reservation and I went top put on credit card and he said it would not go through. When he swiped it, the card reader said approved but he struggled and asked for another card. Did the same thing to that one and let me go to the room and said he would figure it out later. So my family and I went to the room and we almost all got sick. This place is rundown. I have been in low and high end hotel rooms all over America and I never seen anything like this. Wallpaper was tore off the corner of the room walls, outlet covers missing, nothing stayed in the outlets because they are shot, crude pieces of plastic on the beds under the sheets I am guessing to keep something out, horrid smell in all hallways and rooms, carpets are crude and dirty, bathroom door did not shut and looked like it was used as a work bench, mold on the walls in the bathroom, 2 towels for 4 people reservation, turned the TV on and the remote did not do anything? Very poor experience and nothing compaired to some of the stories I have read here. I went across the street and paid $215/night which was much more than we expected for the weekend but much more enjoyable! You guys need to invest a lot of money into these hotels or sell them off or better yet bulldoze them all. It is apparent that no money gets put back into these properties. I would like to get my money back which was $108.99 for a night we did not stay.

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4:38 pm EDT
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Days Inn room

I currently rented a room over the weekend. 07-28-2017 to 07-30-2017
I found bed bugs in the bed around midnight the night of the 28th. I went to the front desk and was told that yes they had other complaints and they had just started spraying. The moved us to another room (me, my 15 year old daughter, and my 1 year old son) and said even though it was a suite they weren't going to charge us extra. Seriously? On Sat. night around 10pm I had a knock on the door from the night clerk asking my name and what the room was under because they had no record of me being in the hotel. After paying close to $250.00 for the 2 night stay I was not even apologized to for the inconvenience and having to wake up my sleeping baby to accommodate moving and being interrupted at 10pm questioning why I was in a room they moved me to.

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7:25 am EDT

Days Inn hotel

Our stay at days inn Lockerbie was a very unpleasant stay.

As any parent in summer holidays we couldn't wait to take our little boy on a holiday. I was contacted twice to ask how many kids were coming, and both times said 1. When arriving there were 2 single beds making little space in the room.
On arrival at days inn, there was no one at reception I pressed the buzzer no one came, I waited 15 minutes and again pressed it no one came. We had to leave as our little boy was getting restless sitting in the car as we had been for the last 2 hour driving. We went for a walk and went back 20 minutes later. Still no one at reception, pressed buzzer 10-15 minutes later someone walked in the front door. She then could not find our reservation, waited about 10 minutes. Couldn't find room key, again waiting. Then I had to ask about free parking after paying for the hotel. To which the reception booked us for 1 days parking I had to tell her we were there for 3. Very unorganised as we had booked weeks in advance. Was also advertised as 3 restaurants which led us to believe this was part off the hotel. Which was not a McDonald's and costa which to me is not a restaurant. McDonald's is fast food and costa is a coffee shop. We had a balcony in our room with information about the security which I have taken a picture off and will attach to email. The key did not fit the door and our little boy could open the door with ease as it couldn't be locked securely just with a latch you push down which he was able to open. With a chair on the balcony adding to the panic if he woke up during the night he could open the door and stand on the chair making the risk higher. The room was unclean, I had to clean all surfaces and the toilet had stains all over the seat. There was food under the dressing table. The bedsheets had stains. Not happy and will not return to day inn hotel. We left one night early, none off us wanted to stay another night. Didn't even get a goodbye from reception or asked how our stay was.

Becky nicholson

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6:55 am EDT

Days Inn filthy rooms, theft from room, unsafe lighting in hallways, non-working tv, toilet, refrigerator

Checked into a room in Elyria, Ohio. First thing noticed was broken toilet and filthy room. Refrigerator did not work, TV had no signal. Front desk wasn't able to resolve issues. Lighting in hallways was provided by lamps on mismatched small tables with cords going into various rooms. None of the ice machines were functioning.
Overall very bad experience and upon check out, we discussed all of these issues. Nothing was offered in the way of compensation, no discount, just a very disinterested "sorry".
At our next stop at a Holiday Inn Express, which looked like the Taj Mahal in comparison, I realized I had left my Kindle in the room at Days Inn. Called the desk and they said nothing had been turned in, so it was basically stolen by housekeeping.
I have to say that staying at this Days Inn was the worst hotel stay I have ever experienced and will never stay at another.

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1:18 am EDT
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Days Inn days inn albuquerque new mexico northeast

I checked into this Days Inn late on July 22. Even though I travel a lot this was my first time staying at a Days Inn hotel. When getting to my room I discovered the wifi was not working. I called front desk and was told it was down and not sure when it would be back up. Two hours later it was still not up. The following night was good, however on the 24th it was down again. I went to the front desk and left my name and number requesting the manager call me the following day. At 3:00 the following day I placed a call to the hotel to speak with the manger. Brian said he was not in. I ask Brian if he could call him and ask him to call me. He said no. I explained my concerns with 2 out of 3 nights of my stay not having wifi and he said there was nothing they could do. He said the manager would not call me and I needed to be at the hotel at 9:00 if I wanted to talk to him. I told him I leave at 6:30 everyday and I could not be at the hotel at 9:00. He proceeded to tell me that was my problem and "I was not listening ". He said the wifi was up then and I ask what if it is not up at 9:00 tonight and he said we would have to see. When I got to my room that night at 9:30 I had wifi but no television. The gentleman from the front desk came to look at it and could not fix it.
My concerns are these. Three out of my so far 4 day stay I have had either no wifi or no television. These are not bonuses but things that every other hotel in Albuquerque have. I travel a lot and have never had a hotel have their wifi down let alone down this many times. But even beyond that the fact that the manager would not call me back and that Brian was so rude. Is this a clear representation of all Days Inn. I am in Albuquerque 5 times a year, Chicago 2 times a year, Illinois 6 times a year at various places, Wisconsin 3 times a year at various places and have never found these problematic other hotels. I can comfortably say at this time that Days Inn will be my last resort in my future travels if this is a true representation of your company.
I would truly like someone to call me at [protected] to explain how these things can happen. Thank you for letting me share this.
Patty Cheney

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Phone numbers

+1 (973) 753-6000 +1 (800) 225-3297 More phone numbers

Website

www.daysinn.com

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