Days Inn
reviews and complaints

I evacuated from Florida with my 86 year old Dad and my cat. We drove 16 hours to get out of the State of Florida and arrived in Kingsland, Georgia on Thursday, September 7th, 2017. I took a room at the Days Inn in Kingsland, Georgia. [protected]. 1353 GA-40, Kingsland, GA.

I was told the rooms were $89.00. I asked for a Handicap room for my Dad. I had inspected several rooms as they had Queen Beds and finally I was given a room with a King Bed. I told the Desk clerk that I had a Cat. He did not advise me that evening that the room would be $120.00.

The room was totally filthy. There was dust and filth at the edge of the garbage mattresses. The refrigerator has filth and black mold marks at the top of the Fridge. The room was the most disgusting room that I ever been in and I was just praying that we would not get bed bugs nor my cat get any filth from the carpet. Go and inspect that crappy, filthy Motel.

When I checked out in the morning, I gave the keys to the lady. She gave me a bill for $120.00. I did not have time to argue over it as I was in a rush to leave and get back on the road. So, I thought that I got screwed due to the Hurricane Evacuation.

Now, a few days later, I took a look at my Bank Statement and saw that I was not only charged $120.00 but an additional $15.00 charge was added to my Credit Card after I left.

First of all, this is ugly to not advise the customer what the charge would be, then gouge the customer another fee after they leave? I had a reservation across the street at the Comfort Inn for $105.00 which I did not take as I was tired after a 16 hour drive and did not feel like lugging our things up and down an elevator to the 5th floor. But, very sorry that I did not do this as the room would have been much more cleaner.

Secondly, there is The Pets Evacuation and Transportation Standards Act (PETS) which is a FEMA assistance to accommodate pets and service animals. He had no right under the FEMA Act and also not to tell me that he was going to use my Credit Card after I left.

He is a filthy human being and I want my $15.00 back. He can keep the stinking $120.00 and hope it helps for the [censored] that are staying at his hotel because I will never go there or recommend anyone to go over there. I have friends that live in Kingsland and St. Marys, Georgia and I will be sure to tell them about this event as well as putting this up on the Internet.

I WANT MY MONEY BACK IMMEDIATELY.

Thank you and I hope to hear from you.

Been staying at Days Inn at Goose Creek, South Carolina for work. Been staying about a month. Swipe my card to pay for 2 nights. It charges me a 2 night fee of 165.95 but also charges me an extra 414.86. I just got paid a couple hours earlier and now most of my paycheck in gone for the week. I have numerous bills due this week. Days Inn says it isn't showing up on their end but it is showing up on my account transactions.

I had reservations at the Days Inn Topeka, at 1510 Southwest Wanamaker Rd, on the evening of September 9, 2017. When I first arrived, I was given room 226. My family and I went up to the room, and immediately found problems with it. The chairs were disgustingly stained, looking like multiple people has "accidents" in them. The issue that prompted us to change rooms was the ice bucket had mold in it. I went down to the desk, and the woman there promptly gave us another room, 204.
We went up and moved all of our luggage from one room to the other, and prepared to settle in. I opened the ice bucket, and lo and behold, there was mold in this one too! I took it down to the person at the front desk, and she said "another one?" To which I responded yes. She took that one into the back room, cleaned it and gave it back to me. She also reduced the price of the room $20 for the problems.
We were only in town for a festival, so I didn't get to look around the room much after that until we returned.
That is when I found out that:
1) The television channel changer would not work, and the "new" girl at the desk could not help me. She said to try changing the channel on the cable box, located behind the dresser, and to call if I had any problems. The cable box has no means of changing any channels, and so when I tried to call her...
2) There is no phone in the room... The jack was empty.
3) Large rip / cut in the bed spread.
4) Hole in the bathroom door.
5) Smoke detector was hanging by wires from the ceiling.
In the general hotel areas:
1) The card access locks were all non-functioning. No card was required to get into the hotel corridors.
2) Screens dangling from windows in the hallway.
3) Wallpaper falling off of the walls, with EXCESSIVE mold growing on it.

I have included photos of all of the issues noted. I hope to hear back from you very soon.

Thank you

The room was a disaster and so many things were broken and the pool was cloudy and dirty and there was Brown stuff floating in the hot tub and we took pictures. Bathroom door didn't close completely, heater/a/c broken, you tv didn't work and the cord was taped, there was a rip in curtain, ceiling fan vent hanging in bathroom, no working smoke alarm etc..We resreved the room through Priceline and days inn refused to give me a refund and we only rented the room for the pool and Jacuzzi for the kids last weekend before school started. We're very displeased and pissed off and want a refund. For some reason I cannot upload the photos but if you email me at [protected]@gmail.com I will gladly email you the photos I have 6 plus a video.

The hotel don't have ready an emergence plant to provides to the customer some small portion of breakfasts as cake, fruit or juices. In five day before and after of the hiurracane emergence the manager of hotel and the front desk people asking me if I need something. But another way, they was very quickly in make to me signed a document were the hotel don't make responsible for nothing during emergence situations.
I understand that was a emergence situations, but if the hotel know they can not able to provide the more basi service, why they don't send a message to costomer before to give time to take a decision to change or cancer the reservations.
There's only one thing that not change with the emergence and that was the prices and chargers.

My Mother has traveled to Days Inn in Montgomery Alabama, She lives in Port Richey Florida, She had to leave because of Hurricane Irma, She probably lose everything she owns and has only her small social Security check to live on, When she actually found a hotel with a vacancy and checked into the hotel they would not honor her Coupon for forty some dollars a night even though it is not a black out date and does not say that it would not be honored for unforeseen Catostrophic Weather Conditions" instead they will not honor the coupon and are charging her almost ninety dollars a night, "
This is the way Days Inn operates? Making Money and praying off of the people that already have so little and are going thru so much and will lose so much from this horrible occurrence" You should be ashamed

Hello, because of hurricane season, I have to cancel reservation, I called days inn on 5858 international drive, at 1400, 9 September, the lady called "Jassica" picked up phone. But her attitude was EXTREMELY bad. Hung up my phone several times, interrupted me several times without any patient. She pushed my issue to the other days inn on same road, asked me called around. Made me feel SO BAD. I think your company have to take care of this issue by letting your employees know how to service, or you will loose lots of customers.

Very dirty room...nasty fridge, nasty microwave, inability to sleep after 6 am as pool being repaired...when complaint brought to many members of staff...didn't matter, when I called coroorate-i got the didn't matter attitude as well.Now I see how it trickled down.good luck getting more $ in Jan due to renovations; without fresh attitudes in there good luck! They only have a two and a half stars at this point and are obviously willing to accept it...now they feel they need more, should work on better first!As manager we dealt with ran cowardly into back room misogynistic Anish explained how he would speak to my boyfriend who resided in room, although registered and paid for by me..a girl.Our country even lets us vote now...and since the 1920's!

My mother-in-law reserved us a rooms the Days Inn in Onley Va for Sept 1st- 4th. We checked in Friday evening I called the front desk late that evening to complain about dirty sheets and sand in the sheets between the fitted sheet and the flat sheet.I was told that the sheets would be changed in the morning. They were not. Tuesday I had the exact same sheets with the same exact blood spots on them. I was forced to bring my own blanket to sleep on the bed. Our Sheets were never changed during our stay! We were literally sleeping on sheets that other people had slept on with sand on their feet! As we checked out I attempted to file a complaint at the front desk. I was informed that I needed to call corporate office to complain because over the weekend there had been 56 complaints ranging from bed bugs to dirty sheets dirty rooms Etc. My question is why is it this place has not been inspected? There needs to be an unannounced inspection done with every room in Onley Virginia! This place is disgusting the staff was hired in from the manager's family. They live there in exchange they work for him for free. If you call what they are doing work. I want a full refund given to my mother-in-law Annabelle Spence.

When I checked into the site on 8-31 I was given an old smelly room I had to call to the front desk and ask for another room. On the 2nd day of my stay 9-1 the house keeper knocked on my door and asked if I wanted service I told her no that I only needed towels. She gave me new towels and asked for my old ones which I gave her. She then begin to ask if I was staying another night I told her I was. She then asked if I paid to stay another night I then advised her that she had gone to far with the questioning and that she should take that up with the office. I was very upset about this situation never in all the years of my traveling had I been questioned by a house keeper about paying for another night. I then called from my room down to the front desk about what had just happend and I asked to speak with a manager. The person on the other end of the phone said she was the manager I told her what happened and she said to give the house keeper a break that they make mistakes and she hung up in my face. I then went down to the office to discuss the rude and disrespectful things I was encountering the manager was yelling at me and threatening to call security on me as if I had done something wrong. She offered to give me back my money for the days I had credit for but that would not have worked out being I was on vacation and it would have taken at least a week to hav the funds credited back to my account. I never had an experience like this in my life and I never plan on staying at a days inn again if this is how I'm going to be treated. I would like to discuss this more with someone higher up. During the rest of my stay I called the from desk 3 times and no-one answered the phone. I called once and requested clean towels and they never brought any. On the final day I requested a late check out which they said was at noon the housekeeper came and stood at my room door until I left

I stayed 08/22/2017 for 8 days, I was put in a dingy room with holes in the ceiling Room 118, the bath room taps would run by them selves. I notified reception, then one night it was raining & the rain was coming into my room almost as if I wa outside, wetting me & my belongings up, I notified reception again this time they moved me to another Room 401.

We booked a room at Days Inn at 2821 Niagara Falls Blvd. NIAGARA Falls, NY. 14304. We walked into the lobby to check in and it seemed dirty. We went to our room 202 and when we walked in to turn on the light a big bug ran across the floor. We noticed the room stunk, was dirty and just seemed gross. My husband always checks the rooms 1st so he flipped the mattress to see about bed bugs and sure enough you could tell they have bed bugs. We immediately left and turned our keys in. No way are we staying in that hotel. We had more family staying there as well and we called to tell them what we found and they said they seen a bug and when they looked where it ran to there were tons of these bugs in their room. They immediately left the hotel as well. I want refunded for this horrible experience and I will never visit a Days Inn again. You can tell these people do not care about their hotel. We were so disgusted that we had to end our vacation early and head home. I will make sure to write a review on their review pages as I do not want this happening to someone else. Plus they were letting people hang outside getting drunk at 11:30 pm. That when we checked in and checked right back out.

I checked into the Days Inn Utica, NY where I have been a guest many times in the past. Two of my friends from out of the area were going to meet me at the hotel after their trip. I was going to let them use the shower and then the three of us were going out to dinner. I was then going let these men sleep in that room (I had a King Suite with a sofa bed) and leave in the morning to complete their trip up to Canada. One of my friends arrived and I had texted him my room number, so he cam to my door. About 15 minutes the second friend arrived and was told by the manager he could not go to the room. The manager phoned my room and told me I had "too many people" visiting me! I said that I had never heard of anything like that. I paid for a room that has ample space, and a sofa bed which provides a setting for conversation between people, so what right did he have to stop my friends from coming to my paid-for room! I'm am very annoyed and I left the hotel and went to another hotel which had a normal human behind the desk!I am very annoyed and I hope you will refund my money! This was an embarrassment to me and my friends and uncalled for. 'My name is Carmen Caramanica, my email is [protected]@aol.com and I expect to hear from you right away.

Hello, I was a guest at the Days Inn Whitehall hotel at the address of 2865 Colby Rd Whitehall MI 49461. I was a guest on the date of 8/26/17 and was very unpleased with the room that myself and family had stayed at as the bathroom was very unclean. The bathtub had obviously not been cleaned in quite sometime as there was buildup of residue in the tub itself. The floor was also dirty as though it hasn't been cleaned in quite some time and though the rest of the room had nothing visably dirty besides spider webs in the corners of the walls... I'm sure you could understand I was not confident it was as clean as it looked considering the condition of the bathroom. This was inconvenient to my family and I as we all would have liked to take a shower from being at the nearby amusement park all day long but we had to avoid doing so because it was so dirty. I had paid exactly $169.82 including taxes for this room which is a high rate to pay for the room that was in this state. Cleansliness should have been the last of our worries. I had taken just a few photos of some of the bath tub attached along to the email to show you and we had made it a point to address the issue to the front desk employee upon leaving the hotel the following day whose name was Shelly. Shelly had informed us we need to contact a customer relations email with our concerns so I did so. After contacting the email I was told I'd be given just a $30 refund for the inconvenience of the filthy room and to be honest there was not much concern expressed on their part on how big of a matter I feel this is. Well I had then been charged $30 dollars extra hitting my statement on September 1st and it is showing as a debit. I had reached back out to this email to address it and as I did so I was charged 2 more times in the amount of $30 dollars totaling to $90 dollars in full debited from my card. I now see in the same day that it was refunded twice and I am still waiting on a refund of $30 dollars that had been taken and the $30 dollars I was told would be refunded in result to my issue with the room. The replies I had gotten back when I had reached out to the hotel were short and uncaring. I was just told that there was a glitch in the system and to allow 3-7 business days for the refund. No apology was given and I was also ignored when I asked for the contact to corporate. I am so extremely unpleased with this whole experience and the service I was given here at this Days Inn location. I could understand an error but because the responses I was given were so unconcerning and that I was fraudulently charged up to $90 after a bad experience to begin with, I am now so dissatisfied and can not believe this is how the situation has been treated. This could have overdrafted my account and the charges were unauthorized. Between the filthy room and unauthorized charges, I don't feel anyone has taken responsibility for how serious both matters really are. Thank you and please contact me as soon as possible regarding the matter. I would greatly appreciate a helpful response. Currently, I am at a loss of $30 dollars and I really just would like a response of the overall unsettling situation.

To whom this may concern; My name is Harold Moody, my wife and I stayed at the Days Inn in Florence SC at 2111 W. Lucas St. When we arrived the front desks workers seemed to be over whelmed and It looked like the manager was in a not so good mood.
Anyway the room was not so clean the lamps had dust and the furniture had sticky stuff on them. The Bed sheets looked like they were not changed they were wrinkled and smelled. The air conditioner would not turn off, The shower was also dirty. the hotel was full so changing rooms was not an options and if they didn't clean our room it would only make scents that the others were dirty as well. I am writing this letter just to make you aware. Also I noticed that although they allow pets there was not an area for them to do there business. My wife and I bought a sheet and pillow covers just so we could sleep, and we did not take a shower because we would have felt worse / dirtier . I would like a full refund if that is possible. Thanks for your time in this matter.

Your employee at the San Bernardino On Highland Ave 92404 Day inn really made my stay uncomfortable and I will never rent there again the employee invade my privacy as a guess she put herself in my business without any reason my family came to bring my children food and she called my children's mom at her work place and made up lies made me very uncomfortable and I'm going to sue you guys if someone doesn't make this right

Dear Sir/Madam,

I am writing to you, about being put into a double room when me my wife and three year old son and dog was booked in a family room. The women has moved us into a disabled room for the two nights of our stay which is just unacceptable, we paid for a family room not a disabled room and I also believe it's unfair we have taken this room incase someone with a disability would need this room.

As you can appreciate as a family you don't travel lightly and I won't be wanting to be moved tomorrow, I expect a full refund for your error.

Please see attached documents for proof of room purchase.

Kind regards,

Mr Jackson

On August 30, 2017, we purchased a room for one night at the Days Inn. When we entered the room the TV did not work, we contacted the front desk she stated she would call maintence. We also discovered the vanity light was out. After 30 mins. the lady who was checking the rooms behind the housekeeping offered her assistence. At 3:00 PM we went to the desk to ask for pool towels, the lady at the desk stated that the pool was closed there was no sign at the desk. But a sign on the pool. Eventhough the lady was courteous, I do not understand why the pool was closed it was a warm day. I just feel like there should be some compensation for these things we went there to have a fun stress free day. I could have kept my money abd stayed home.

I went thru Hotels.com and reserved a room 3 weeks ahead of time for my daughters Army boot camp graduation. We arrived on the 22nd of August when we was supposed to and they didn't have anything in our name. I had the confirmation in my email! We walked in and it smelled horrible and cock roaches everywhere! Carpets was nasty and staff was really rude so I called Hotels.com and they wanted to talk to the receptionist but of course there phone wasn't working and so she asked me to get a fax number and she replied "that's not working either" by that point I was ready to just leave! The guys at hotels.com just found us a different place but it didn't have indoor pool or anything else! Really really disappointed in Days inn and suites in Columbia SC

My family recently stayed at the Days Inn in Columbia, MO (rooms 125 - 129) and the condition of the hotel was shocking. Our bathtub did not drain, the shower head shot water out of the shower, the room smelled terrible (mold and cigarette smoke), the carpeted floor was soaking wet in one room, the ceiling was leaking in 4 different places in another room, when inspecting for bedbugs we found cheese between the matresses, the wall paper was peeling, the toilet did not work, we didn't have toilet paper (even after requesting more) and used the pool bathroom (which was filthy), the toilet tank lid was a piece of painted particle board, the bathroom door would not close, the beds were very uncomfortable, there was no security to the building besides cameras (no key access required anywhere as the doors just opened), breakfast was terrible (this was not meet state inspections: refrigerator set at 45, coffee spills with bath towel soaking it up), we ate out every morning, and I am sure there are more...

Two good things: the staff was very nice and the rooms were quiet.