Days Inn
reviews and complaints

I recently stayed at the days inn in duarte, ca for 15 days. My debit card was charged for the room and they also charged $100 for a room key deposit at check-in which I was told after the fact and received a seperate receipt. I was told the $100 would go back on my debit card upon the return of room key at check out. During my stay I never received any discounts after signing up for wyndham rewards and paid full price the entire stay.
I kept my room clean & spotless, changed my own bedding, etc., had my own towels and pillows. I became familiar with the day manager monika patel and even bought her lunch from dickies bbq during my stay.
Upon check out I told ms. Patel I changed bedding and cleaned the room if she wanted to go check and see before leaving.
I returned the room key card and was told the $100 deposit would automatically go back on my debit card. I did not think much about it and had no reason to think the money would not be returned until I received my checking statement and noticed the $100 refund did not appear and no reason it should not have been.
Upon contacting the manager I was told they kept the deposit because the shower chair was missing along with a pillow and pillow case. Seriously.
I stated my room never had a shower chair to begin with and they better check their surveillance cameras because I am sure you would notice someone taking a shower chair of all things. I made it quite clear I did not steal a damn thing nor had I ever been accused of stealing.
I asked the manager to please refund the $100 room-key deposit to no avail. The days inn has surveillance and I was in room #102 the entire time which was a few doors down from the office, the parking is in plain view.
I did not steal a pillow/pillow case or shower chair and want my $100 room-key refunded. This is the only hotel who charges a $100 room-key deposit.

My children and I decided to take a last-minute trip to Mountain View, Arkansas. I mistakingly booked a reservation online for Mountain Home, AR instead of Mountain View, AR. When I got to Mt. View about three hours later, I didn't have a reservation, of course. I realized my mistake and called Mt. Home and spoke with Sheila. She told me that she " would love to give me the refund, but I would have to call where I booked online. I did, and they asked for the name of the person with whom I spoke. I couldn't remember, so I called them back and got the name. When I called the online booking place back, I gave him the name and then he put me on hold and called the hotel to verify. When he came back after about 20 minutes, he told me they would only refund the second night's stay. I asked to talk to someone else. He kept telling me that he couldn't do anything without the hotel's approval and that he still had them on hold. I asked if he could get the name of the regional manager or something, and he said he would. When he came back the 2nd time, he just gave me the number of the hotel. I called and spoke with Sheila again. She told me I would have to call Priceline. I explained that they couldn't do anything without approval from them. She kept telling me that they only refunded the first night. I explained again that they had to have approval from the hotel for the first night. She said that she had a fax from Priceline for the 2nd night's refund, but it didn't say anything about the 1st night. I explained yet again that they would have to have her approval first. I asked to speak to a manager. She said something to him, and I could hear his response of, "Tell her..." but nothing else. She again told me I would. We'd to call Priceline. I told her yet again that they needed approval from the hotel and that they gave me a ticket # to use when calling back after getting approval. I asked to speak to a manager again, and she told me I would need to call back in 10 minutes, and then I heard her tell him, "She refuses...(couldn't hear the rest)."I asked for the manager's name, and she wouldn't give it. In fact, she wouldn't answer me at all. I kept saying "hello" and asking if she was there, but she didn't answer. I finally hung up. I have spent several hours on my vacation on my birthday trying to settle this matter. I am hoping to resolve this matter. I am staying at Days Inn in Mountain View, and the lady at the front desk has been so, so nice and helpful. The staff at Days Inn in Mt. Home need to take lessons from her. I am hoping this issue can be resolved, and you can help me with my mistake. I am staying at a Days Inn after all. My phone number is [removed] and my email is [removed] I'm assuming the phone calls to Mt. Home were recorded, so you can listen for yourself. Thank you, and I look forward to hearing from you. [removed]

July 9 2017 I booked a room in ATL GA at the Delk Rd location. Upon arrival the building looked clean and inviting. The clerk at check in was kind yet meek when speaking. This was the extent of pleasantness with my stay. On the railing to my room there were wasps nests to which endangered any guest who is allergic. The room was VERY dirty. The pillows and sheets had stains, the curtains were ripped, it appeared there was a hole that had just been repaired in the middle of the wall OR a picture had been moved and painted around. The picture over the bed was on the wall but SIDEWAYS. Even the bathroom had hair ON THE CEILING! Attention to detail was found NOWHERE at this location. The tv worked but with only 1 channel and it was the infomercials channel also the remote was NOT programmed to the Tv. The temp control only reached 60 degrees which is ok however the humity from the room being shut off to airflow made the air unit insufficient. The following morning "breakfast" left all the guests wanting as thing ran out and guests had to look for an emoloyee to bring out things such as forks. The bread items seemed to have been frozen and then placed out. Days Inn was once a valued place to stay for travelers and guests had pride in where they slept when away from home. With this new enviroment, attitude, and business model prepare for "Roach Motel" status and bankruptcy. You can have cheap rates and a cheap location but it MUST be clean.

I stayed at the days inn, in Kilgore, TX for work purposes. My stay was 2 days shy of 3 weeks. I confirmed that pets were allowed before I showed. Instead of a "flat rate" as most hotels do. I asked for a discount. Their original price was $20 a day. Owner knocked it down to $10 a day. That was still almost $210 for my entire stay. I have a small 6 lb yorkie. I checked out 2 days before the 3 weeks and he over charged me $20 on the ridicules pet charge. I also got bit by bed bugs. Their rooms smell clean when you walk in, but I'm telling you...I got bit all over my legs and arms. During my stay there was tree trimming company staying there. Those workers stayed up till 2 a.m. playing loud music and drinking almost every night. I had to get up early for work and wasn't getting proper sleep. When I asked to change my room...I was told no. I have told my company to never use this hotel again and I would recommend any one else to pass up on this place too. They do not accommodate you and their continental breakfast...the food is outdated according to the package. STAY AWAY FROM THIS HOTEL!

Hi my family and I stayed at the Days Inn, In Dubuque Iowa On Dodge St over the fourth of July this year. To start out check in was to be at 2pm. My daughter arrived first with a group of 9 and had joining rooms . Her rooms were not ready.We arrived around 3pm and our precooked rooms were not ready, now this is an hour past the time. They asked if we wanted to wait it would take 20-30 min per room .We agreed went to the pool for an hour or longer. Our room was still not cleaned.I called room service and stated we were leaving for a couple hours and expected it to be done when we get back. There were bugs in the light fixtures throughout the room, the smoke alarms were caked with dust which is a violation as my son in law is a fireman.There were cobwebs in the corners and throughout the edging of carpeting was not vacumed.The air conditioning did not work properly it stopped and started throughout our stay. We checked out a day early. Children cannot read that well so if you do not want them cutting through the bar area{as it is a short cut for them}Then maybe keep that door locked or not have a door there.My ids were spoke harshly to by staff members. My 2 year old did not have shoes on when we went for breakfast and a staff member hollered at us, yes hollered at us about not having shoes on. Should have used a calmer voice. Complained to the female manager as directed by a staff member and she was immediately defensive and came across as not very concerned nor caring.Very peony. Trying to speak with her and lids are running in and out of her office. And then she suggested we bring the lady from the breakfast area in and speak with her together! Seriously how is that not unprofessional and just plain stupid! Very poor management.Not very professional.I would spend the extra and go elsewhere next time.We were there for a family reunion, never again.

my room wasn't ready at check in to wait over 2 hrs then the gross was gross dirty nasty rugs burn marks on counter light fixtures broke but the worst was the pool and hot tub ( which is why we got a hotel room) they were so dirty I don't know how anyone could go in them ( see pictures) this place was so nasty I checked out early n cant believe I paid 85 dollars I will never stay there again and will make sure no one I know stays there this place needs to be closed down before people get sick

We arrived and everything was well we were very happy how to everything looked the lighting was very dim so my husband and I couldn't see much until we decided to have dinner and we moved the table and noticed how much hair was on the chairs it was blonde and my hair isn't blonde and there was also a huge dead cockroach under the table, so we went to talk to the manager when we were checking and and all he could tell me well there's a lot of roaches around here all the other customers were happy with their rooms, he couldn't help us at all.
All he did was justify why the room wasn't clean we paid $183.00 for the suite for one night and we were really unhappy with the cleanliness and Robert the manager was just rude and didn't give us the customers the satisfaction we were looking for we left really upset that he told us he could do nothing for us.

On 7/2/2017 I stayed at location Stonewood Suites in Downey, CA where I had a women's gold watch of significant value stolen from my room 203. I had my first conversation with Mr. Gandhi where he told me to double check my room. I did and went back to the office to let him know and he said he don't know and they don't get in until 10 am. I guess meaning housekeeping. I have video of the conversation that took place and he seemed unwilling or concerned of my issue. I would like a resolution to this matter as my property is still missing.
Please let me know if found to please contact me.
Thank you,
Betty DeLaTorre [protected]

Hi my name is Christopher Madison. me and my family checked into the Days Inn at 11750 HWY 165 in Kinder on July 2nd around 11pm. We were originally given a room on the 1st floor (by a foreign man) that had a strong smell of cigarette smoke from the moment we walked in apparently in the carpet (a stale odor). the rack in the bathroom was broken and hanging down over the toilet lid. the nightstand stand and tv stand had not been wipe cleaned and the spills were dried. I couldn't call front desk bc the phone wasn't working. the ceilings were stained with mols are mildew but I couldn't tell which. My wife walked to the office and spoke with a very pleasant foreign lady at the front desk. She told her of the issues we were having in our room and gave us room #230. there were other ppl behind us waiting in line to complain about there room on the same floor as mine with cigarette holes in there carpet and a strong odor. We got our belongings and went to room #230. its was a little better but the phone did not work there either. We left our daughters Pink Kindle tablet in the room and didn't realize it until we returned home. we checked out at 10:56am. When I called to let the front desk know we left the tablet she told me the room hadn't been cleaned yet and it was 4:30pm, However, when we walked out of the room to leave, the housekeepers were leaving the room across the hall and I watched them go in the room we were in. they knew if they didn't clean it and sign off on it, they wouldn't get blamed for stealing the tablet so let left the room after finding it. I waited to hold for & min then the front desk clerk came back on the phone to tell me it wasn't in the room. I asked to speak to a Mgr and the name. She then told me she colder give me the Mgrs name and to call back tomorrow

Me and my kids stopped at Days Inn in Vicksburg, MS on 06/16/17-06/17/17 and also on 06/28/17-06/29/17. During our stay there the first room was not to bad but the last room which was 114 had wall paper peeling, mold between the closet and sink area and in the bathroom, it had a bad odor and bathroom door didn't shut all the way . I wish these issues would get fixed and would really like to know why the difference in price.

Dear Sir or Madam, I usually don't complain Because I know y'all will probably look over what I'm saying.Here goes I'm hurt and so disappointed in the service I got in Rock In This weekend.So let me start...Got in around Five after a long day at softball field since 8 that morning I come to check in and get in room turn on air and it was warm.So at first I just waited since I just got in room.45 minutes pass and room still warm call office lady said have someone come over, waited 15 more finally call again someone finally come.He says it's working .I told him look stayed here many of times and I know rooms get colder than this.Then he Sayed if I change rooms he would have to charge me, I said no I just won't be back then he decide to do it .So I change room came to check on me room was good but then we started using the commode and it took all night to flush .So that morning I leave a note letting them know.Came back same thing [censor]ing piss by now .was just over it and very dissatisfied.Stayed up all night trying to flush commode have pictures will be sending them for or y'all to see Very Very Unhappy customer will be letting people know how y'all handle customer who try to support your business

I have been staying on and off at Daysinn for over 2years and I have never had any problems, but on June 19th at approximately 2:40 I witness a coworker black male exchanging money and marijuana with a person coming over from Toys- r -us . I immediately called front desk left my name and number and ask to speak to a GM and he has yet responded back to me, I am checking out today because I do see the coworker still working and I will not return until I know he is addressed and let go from his job. I do enjoy spending my times at daysinn in Salisbury so I be sure to return

I stayed at Days Inn in Payson, Arizona. On June 9, 2017 room# 206 I paid half of 170.85 ($85.42) on my bank card. That charge was taken out then another charge was taken out for the full payment of $170.85. I called Payson Days Inn and tried to talk with them but they said they didn't charge me $170.85. If they didn't charge then how is showing and being taken out of my account? Please help I would like my refund or credit of 170.85 made to my account thank you.

We were a party of 6 people having booked 3 rooms for 4 nights at the Days Inn Southaven Mississippi on 17 May 2017 to 21 May 2017. We arrived on the arranged date, the temperature was approximately 85 degrees. We were at the hotel for a 4 night stay. We booked this hotel especially because it had a swimming pool which we would appreciate with the heat in Memphis. We were told on arrival that the swimming pool was out of action but would be ready the next day at 9am. The pool was not so we asked again and again was told it would be ready the next morning by 9am. In fact the pool was not usable for the whole of our stay and still not ready when we left the hotel. The reason given was that the pool filter had malfunctioned and due to which they had to close the pool for repairs as they could not add fresh water.

We have contacted Expedia and Booking.Com who we booked the rooms through and have been told that the hotel is not willing to offer any compensation whatsoever.

We do not feel this is acceptable and would expect a better service from Days Inn.

We are hoping you can help with this problem.

I was locked out of my room for an hour because the battery died on my lock. I had dinner in my hands so had eat in the hallway in the floor where it was disgusting & dirty & hot because there was no air conditioning in the hallway. Also, my tv did not work correctly. I had to watch fuzz. Then the door downstairs to get in that's supposed to be locked & can only be entered with your key, was broke. So anybody can come in & out. The only area that was kept clean was the front desk.

I would like to file a complaint regarding my less than a half of day stay at the Days Inn Madison Heights. This first time experience was atrocious! My fiance and I decided to spend an evening date night out away from home by spending 1 night at this particular hotel. Arrival into the parking lot felt uneasy with tenants hanging off their balconies but we proceeded to check in anyway unaware of the nature of this place. Which was unpleasant and unsanitary! After checking in we went up to our room where we found a room full of filth plus unworkable lamps. Tub was dirty with dirty footprints and a ring around it. We immediately went down and physically made our way back to the front desk where we spoke to member at front desk about it and was told that "no maintenance staff is on board during that time but first thing in the morning he would send a cleaning staff member to us." WOW! So now we've gotta stay dirty over night. It was already a late check-in for us. So then we left to go someplace else to shower! Come back less than 2 hours later. My fiance and I walked up to our room taking the visibly dirty carpet covered stairs. He walked me to the room and went back down to move the car while I went to the bathroom. I was in our room for about 5-6 minutes sitting on the toilet and there out comes a large ROACH! I'm Screaming at this point and called my fiance from my cellphone. He was done parking and went inside and explained to the staff the issue and they did nothing. Lastly, finally the guy offered to move us to a different room. We refused because this hotel was filthy already. In closing...we did not occupy this room much at all. Our stay was literally about 20 minutes in all. After returning back from our showers. How do we get compensated back from this poor experience. At least if not all some of our 65$ back would be reasonable. We were very cooperative and compliant but we refused to stay in a hotel with roaches. Thank you for reviewing my complaint. Sincerely, Lita Solo

We checked into the days Inn at Kingdom city mo on May 28th 2017. Our plan was to stay the night and then travel on to our other plans. Let me say the room was awful. First off the blankets on the bed had burn holes in them, the freezer in the fridge was a sheet of ice couldn't use it, The remote didn't work, couldn't use the guide to see what was on. The light switch over the sink wouldn't work unless you pulled it up hard, The air didn't work good I had it on 64 and it was still hot in there and the air was so noisy that when we would fall asleep the air would kick on or go off and wake us up. The wifi wouldn't work. The guy who checked us in wanted us to call a number. I think he should have called and gotten it fixed. After laying there tossing and turning we gave up and went home. Our plans were ruined. I will never stay at another days in again and will share my bad time with everyone. We stayed in room 106 and it was awful so thanks Days Inn kingdom city Mom for ruining our time. I just wish I would have taken pics. Cecil and Tammy Davis Po Box 23 Belgrade Mo 63622

I reserved two rooms for me and my coworker through Expedia my coworkers room was never cleaned when mine was also his toilet kept clogging the front desk did not offer him another room his room should have been put out of order and he should have been given another room after the first time the toilet clogged they also would not give him new towels I am writing this complaint for him because he is very upset we would have gone to a different hotel but we would have lost the money for the night i will never stay here again!

I booked a room at the Days Inn in Jackson, TN. I got a confirmation number and everything. When I called the hotel to check the reservation "Lewis" at the front desk at 9.45pm CST on May 20, 2017 informed me there were no rooms available and my reservation had been cancelled. When I asked why it said online there were rooms available he hung up on me. So I called back again and he told me that if I booked a room and my reservation was cancelled he "just wouldn't give me a room".

We stayed at days inn south pigeon forge on April 15and16.The room was so dirty and there was no phone in the room.The last night we were there, there was something going on close to us so I called front desk to find out if we were safe where we were at, this was at midnight and I called several times and no answer.The room we stayed in was not even connected to the main motel.It was like an abandoned dirty motel.We did not want to stay there but booking.com would not cancel my reservation.I think I deserve a reund.What do you think?Thanks, Becky