Days Inn
reviews and complaints

I stayed at Days Inn in Lumberton nc on May 3, 2018..The person who checked me in was beyond helpful because i booked the wrong date and she allowed me to change it..My 2 daughters woke up the next morning covered in what appears to be bed bug bites.My 7 year old eye is currently swollen.I never submit complaints but they are covered in bumps and this issue needs immediate attention..

I rented a room at days Inn 2104 N. Central Expressway mckineey Tx 75070 my whole body was biten by bed bugs from the matress that they have on rooms. I went to complain to manager wich gave me another room but experience the same problem. Im a truck driver we use hotels alot and this is the first time this has happen to me i personally saw the bugs and kill them from the matress on both rooms. I was schefule to work the rest of the week but i cant because of the rash that the bugs gave me im planning on going to the doctor for those rashes to get a cream or something . If you need more information my email is eduardo [protected]@yahoo.com

This complaint involves the Indian woman running that location, who's name I've forgotten.

I'm a freelance copywriter who's currently bouncing around the country. I fell in love with Panguitch, and decided to stay through the summer. It's the busy season, so finding a place proved difficult.

A friend found out that the motel across the street from the Days Inn was recently purchased by Days Inn, and that they had intended to use it for longer-term guests, like myself. Not sure if this is accurate, but what I was told by the Indian woman.

At her request, I showed up there around 11:30am, with everything I owned packed into my car. She asked me to come back in 15 minutes. I did.

On my second visit, she made a copy of my DL, and had started to give me a key, then stopped suddenly and asked me to come back in THREE HOURS, at 3pm she said. Which I also did.

When I came back at 3pm she was eating, same as the day before, same exact time -- which begs the question: if she eats at 3pm, why ask me to come back then. The day before, she made my friend and I wait a half hour before helping us.

She told me she was busy eating, predictably so, and asked me to come back later. Please keep in mind that everything I owned was packed, I was already out of my previous living situation, and I had urgent work to do that required a table or desk and an internet connection, which I wasn't getting sitting in my car all day.

THIS IS RIDICULOUS. I've traveled around the world, including nine years in Asia. I realize that customer service doesn't always exist in these places. But I know it exists here, in this country. And her absolute disregard for my situation, and my friends who received similar treatment, proves she knows nothing about customer service. It's a bad look for Days Inn. A really bad look. And I specialize in getting messages (good ones, usually) out into the world for people to see. That's what copywriters do!

The internet is written in pen, not pencil. If you want this complaint to end here, I suggest doing something about this, and then letting me know once you do. Thanks.

[protected]@nickmistrettacopywriting.com

Friday when I checked into my room I noticed that there was a little bit of dirt in tub and the toilets didn't seem all that clean I call front desk they get people to help clean and only of the people cleaning it was kind of rude to me and told me that the marks was paint in the tub and I don't him I knew the marks were paint and that I was talking about the dirt in the tub. The next day on Saturday I'm in my room and I see a cockroach in front of my door and I have a video of it. I was really grossed it and I talked to front desk about it and they told me they can switch my rooms I declined because I spent the night at my friends house. I talked to the manager Sunday morning and she told me the best she could do was take $29.06 off of my room and I know that Days Inn is better than this which is why I chose to talk to you about this.

Good afternoon good morning
Me and my colleague is booked in the hotel in Coventry I am so disgusted in the service that I have received in the hotel I booked two nights with two separate accommodation run under the name of Douglas of London name of Kirsty I age a twin room and a family room and she had two Double at two twin rooms the hotel rooms was dirty the cobwebs in the corners the bathroom was dirty get stains on the carpet stains on the wall there mould growing up the side of the walls the hotel room Stoke the spoke the receptionist was absolutely disgusting other term the way she spoke to customers not just me and two other customers the manager he was no more interested than flying in the air I am so disgusted in the way of the hotel I cannot tell you I don't feel like I've had any kind because that is vacation I think I'm a very not happy at all and I would like my full money back I'd like you to call me back or I would like you to email thank you
[protected]

The night of 2017 november 3, I paid cash 63, 94$ for one night room at Days Inn Grantville PA and the night of 2017 november 4, I paid cash 78, 35$ for one night room at Days Inn Hardeeville SC. Since ten years, we travel from canada to Florida for the winter and we always stay in a Days Inn and we always pay cash. They always ask for a credit card for "dommage risk". We never had problem except last fall. The two places picked money from my husband's visa credit card on name of Clermont Bouchard, plus the amount cash I gived when we arrived. One week ago, when we arrived in Canada after 6 months in Florida, we opened our mail and realise the situation. I send them a mail asking to refund the amount on my husband's credit card but no answer. Could you do something? If not, I will advise the 2 country's police for an investigation.
The reservation name: Lise Bourcier
The credit card name: Clermont Bouchard

* Unruly patrons, and disrespectful staffing including a Mrs. Belinda, which threatened me, on several previous locations.
* A physical assault occurred after renting the Days Inn, motel room, after a threat by front desk staffer Belinda.
* Staff harassing female customers.
* Staff distributing Motel Keys, to other persons in retaliation, for grievances.
* Some rooms unsecure, based on upper latch, unattached.
* Money, Important Documents, and other possessions, have been stolen.
* More than one occasions, different price, than room my reservation, Front Desk
Staffer, Mr. Cruz working on April 25, 2018.
* Previous motel receipts, stolen to prevent formal complaint's to the Mayor of Alexandria, the U. S. House of Representatives Committee on Oversight and Government Reform, and the Honorable Trey Gordy, Chairman.

I checked in to the Days Inn Toronto East Lakeview late at night on April 17/18 after a four hour drive. The staff at the desk checked me in quickly and I was given my room key. The hotel had a stale cigarette smell and the carpet in the elevator was stained. Upon entering my room I smelled cigarette smoke and in the bathroom it smelled like someone was standing beside me smoking. I went back to the desk to ask for another room and was moved to a room down the hall. Upon attempting to enter this room, I couldn't get the door to open. I went back to the desk and asked for assistance from the staff. She was able to open the door and when I entered and attempted to lock the door the deadbolt was broken. Once again I went back to the desk to ask to be moved to another room. We were moved once again down the hall and what we found was absolutely disgusting. The room was dirty - mould all over the walls and bath tub, the counter was dirty, the floor in the corner of the bathroom was dirty with hair and dirt, the alarm clock was broken, the fridge when opened had water pour out of it, hair in the bathroom sink, hair all over one of the beds, dirty fan in the bathroom and the list goes on. I once again went back to the main desk for clean linen and to let the staff know we would be leaving in the morning. Never once did she apologize. I will never stay at a Days Inn again!

My boyfriend and I stayed the night last night (April 20th 2018) at the location in Niagara Falls Ontario (5943 victoria Avenue), he paid $158.00 for the Jacuzzi room
When we got into the room he noticed that there wasn't a small fridge and most off all no bath tub or shower, since Both of us take morning shower we were not to impressed..That when we noticed the shower piece in the Jacuzzi seriously who wants to have a shower in the Jacuzzi and have to worry about water spraying every where
This morning (April 21) we checked out and i mentioned to the clerk how we were not happy about having a shower in the Jacuzzi, she told us that it's how the building is and most rooms with Jacuzzis don't have showers or bath tubs! And we asked about the fridge and all she said was sorry! So exactly what did my boyfriend pay 160.00 for? ...LISA POOR

Days Inn, 1101 Parkway Dr., Fresno, California Manager, Allan Hu
Allan Hu has lied about saving a room for me when I never stayed there because I did not have the $50 room deposit. He's refusing to refund my 15, 000 Wyndham Rewards points, and his motel caters to prostitutes and drug addicts.
Wyndham rewards report #3999471 has sided with Days Inn Manager, and passed me off to you.
I've submitted negative online business reviews to google, Trip Advisor, Facebook, Instagram, and the Fresno, California newspaper.
Please have my 15, 000 Wyndham Rewards points so I can use them elsewhere. Thank you.

I had 2 employees stay at the Days Inn in McComb Mississippi at 2298 Delaware Ave. from 4/7/18 through 4/11/18. I have contacted the hotel on 4 different dates and asked for the room charges to sent to me. All 4 times the person I have talked to said that they will send them right away. The last date I asked for the room charges was 4/19/18 and still I have not received anything. I need these room charges so I can invoice one of my clients and close the job ticket. Could someone please contact the Days Inn in McComb Mississippi and see about them sending me the room charges for the dates I mentioned above. Please have them send the room charges to:

[protected]@stratagraph.co or fax to: [protected]

Re: Days Inn Hotel - 1825 Lorain Blvd Elyria, Ohio

I have stayed at this hotel MANY times over the years while visiting family in the area, and never had any problem. However, on this visit, I noticed immediately that the hotel was "under new management" and the quality of everything was the complete opposite of all previous stays.
We experienced uncleanliness, inaccessible areas for disabled guests (serious fire hazard!), and rampant racism from the new "owner." It was unbelievable!
First, upon entering the lobby there was a foul/musty odor which permeated the entire hotel. The common areas were littered with trash (as well as the parking lot), and it appeared as though it hadn't been properly cleaned in weeks!
Secondly, I am a disabled veteran. We were given a floor on the 6th floor. There were only 2 elevators in the hotel, and 1 of those was out of service the entire stay...and I never saw anyone working on it. The 2nd elevator was obviously just barely operational and wait times were ridiculous because 6 floors had to use 1 elevator. On the 2nd day, I experienced a situation where the operational elevator (barely) was out of service for a period of time as well, and the only way to exit our floor was by stairs. Because of my disability, I have a very hard time with stairs, and after 6 flights of them, my pain was unbearable. In addition, after making it to the ground level, we discovered that the exit was blocked off and had to then go back UP one level to enter another area of the hotel and find an exit. This was an obvious fire hazard, and scary for someone with a disability who might have to exit quickly if there was an emergency.
Secondly, our room on the 3rd day was different (because we weren't planning to stay but ended up staying another night) than the first 2 nights. The card reader on the door was literally duct taped onto the door, the room was not clean at all, and there was no microwave. When we asked about this (again, probably stayed at least 12-15 other nights over the past 18 months and each time the room had a microwave) we were told by a very rude front desk woman that "microwaves were not guaranteed" and if we wanted one in our room, we would "have to request it from the front desk and they would have maintenance bring one to the room."
Thirdly, the phone in the room did not work at all (not even a dial tone...had to call the front desk from our cell phone).
And lastly, we encountered some of the most blatant and shocking racism I've ever witnessed. My husband had a heart attack while we were in the area and was admitted to Metro Hospital (which is why we ended up staying another day...but then went to stay with family after the incident occurred). The doctors told him he needed to be on complete bed rest for 3-4 days after being discharged. The morning of our last day, I went downstairs to get something to eat from the breakfast area. I immediately noticed that it was completely different than previous stays, with 2 out of 4 of the juices being "out-of-order", bread and bagels literally just thrown on a cookie sheet with some plastic wrap over them instead of being in the pastry case that was there before, and out of 4 cereals, only 1 was filled up (frosted flakes - but no milk available). I proceeded to make a plate for my husband and as I was getting ready to leave the breakfast area to take it to him, the same rude front desk woman told me that we weren't allowed to take food back to our rooms (although people were having pizza & all kinds of food delivered the night before). I explained to her that my husband was on bed rest due to doctors orders, and that he wasn't supposed to be walking that far. She told me (with attitude) that was too bad, he could either walk to the breakfast area, or not eat. She then made me throw away the whole plate of untouched food. When I went back to the room and told my husband what had happened, he insisted on getting up and walking down to the breakfast area (even though he wasn't supposed to). With his hospital bracelet still on, we stopped at the front desk to express our dissatisfaction with the employee to a manager. At first we were told that the manager wasn't there, but upon requesting that the front desk call him, a man came out of the back room and indicated he was the "owner." We explained to him the situation, as well as all of the other things we had noticed while staying there. He told us if we didn't like it, we could go somewhere else, and then asked for our room number. When I told him our room number, he said, "ok, now I've blocked you so you can't ever stay here again." Then my husband questioned how he could be so insensitive being that customer service and hospitality are supposed to be the #1 goals for any hotel. At this point, he actually threatened to call the police on my husband (who had just got out of the hospital 12 hours earlier, and who was in no way hostile towards the owner or anyone else, and who was only being treated the way he was by the owner because of racism). As I witnessed the interaction between the owner and my husband, I was thoroughly shocked at the level of racism on display, lack of empathy, absence of concern for a paying customers' well-being, and total disregard for any form of proper customer service.
This "owner" needs to be fired, and all of the employees need to attend diversity training as well as being trained on laws regarding disabled individuals.
This hotel is a huge stain on the Days Inn brand, and will continue to bring in bad reviews and complaints as long as the current staff are allowed to continue running the hotel this way.
I am holding off on blasting every hotel review website with our experience until I give the corporate office a chance to rectify the problems. I think it's fair to let you know first and see if anything is done about it before putting any negative reviews out there.
What we experienced in terms of racism, access for disabled individuals, and disgusting/unclean rooms & common areas is just unacceptable.
I would appreciate a follow-up email from someone letting me know if these issues will be addressed.

My email address is : [protected]@hotmail.com

Respectfully,
Elizabeth Whitsel

04/16/2018 I had made a reservation over the phone, pay with my credit card.
this is a business trip when the employees got to the hotel tired from all day work David, say to my crew you can't check in. and cuz. the owner of the card is not present. And did not bother to tell me this when I made the reservation this is not the services I expected from a hotel

So a business owner has to travel with the crew so they are present to pay for employees rooms?

On Saturday, April 14/18, we checked into the Days Inn, in Renfrew Ontario. we were exhausted, having almost completed our journey across Canada. we stopped in Renfrew (my home town) and were surprised to see such lack of accommodations, but the Days Inn looked quite acceptable from the outside, so we checked in. There were two cars in the parking lot, but were told that all rooms were booked and we would have to be put on the 4th floor. upon entry into the room, we were greeted with a huge bleach stain on the rug, and terrible filth. we were far too exhausted to consider leaving and heading to Arnprior, and especially with an ice storm looming.
when the lights were on for a short while, the bugs came out. all over the ceiling and the carpeting. we killed as many as we could, including some unknown types on the bed. we had to scrape the filth off of the sides of the toilet. we were disgusted and left as early as possible, feeling as if we were carrying their filth with us.
we were always under the impression that Days Inn had a standard to follow. shame on you.

I just spent 4 nights at your Thunderbird Days Inn location on Collins Ave. in Sunny Isles, FL. The only reason I stayed here was because of the participation in the Wide Screen Film Festival, which was also a disaster because no one at the hotel knew anything about it.
Upon an 11:00 PM check in on Thursday Arpil 12;
- the bathroom towels were stained
- the carpet is stained, moldy and disgusting
-BROWN water came out of sink AND shower head upon turning them on, (it was obvious that no one has stayed in that room in a while)
-that night, the room next door to me was occupied by 4-5 people having a party
-marajuana was coming through the adjacent door and didn't stop until 5:30-6:00 AM
-the walls were so thin, I heard every conversation and the yelling
- I believe them to be "hookers" working the area as I can hear their conversation and they in and out of the room
-I called the front desk a few times, they sent security, but they did not enforce any of the rules and I got NO SLEEP.
Upon approaching the desk in the AM, the "manager" told me that I, and he, were victims of the area and there was nothing he could do. He somewhat affirmed that it was a party and he knew what was going on. NO apology, no offer of a credit or anything. I walked away disgusted.
I received a Breakfast coupon and took it to the restaurant on premises. The coupon reads "continental breakfast" but its only good for toasted bread or bagel. The restaurant told me to take it up with management at the hotel- a complete SCAM! The restaurant was not very clean and very out dated.
Friday night, the music coming from the bar by the pool, was loud every night until 12:00 AM. The front desk informed me that they have nothing to do with the bar, but they would call, they didn't and I was up much later than I had liked. I also noticed that there was lot of children and families were there, I cannot imagine that I was the only one complaining.
There are a few more issues that I encountered but it's not worth my time anymore. I plan on writing reviews on all travel web sites and gloving this hotel ZERO STAR rating. You should do everyone a favor and demolish that building! I will NEVER even entertain having my crew and staff staying at a Days Inn ever in my life.

I stayed at Days Inn Columbus Airport the address is 750 Stelzer Road, Columbus, Ohio 45822. The dates were April 12-15. I have a lot of problems with the stay.
1. There was a fire on April 13 at 4:00 am in a electrical closet across the hall from my room. The fire alarm had to go off twice and me calling the front desk before the fire department was called.
2. I mentioned twice to the front desk people that my stuff smelled like smoke from the fire. They not once offered to clean things up or helped to make things right.
3. It is now April 16th my $400 dollars worth of luggage is ruined from smoke damage that now I need to replace.
4. They did give me a new room, but the bathroom toilet did not work correctly I reported that to them. It still wasn't fixed correctly so whenever I had to go to the restroom I had to go all the way to the first floor to use the bathroom.
5. My 2nd day in the new room I didn't receive any new bathroom towels so I had to go to the front desk to get some so I could take a shower till I did.
I would like to get my money back for at least the first night also I would like to also have my luggage replaced. As of right now I will not be doing any business with this Days Inn.

Hi my name is Mayra Gonzalez I'm not a person to complain about stuff but I think is really mess up that On the 7th of April a did a call to this days inn in cherry hill to ask about the pool the person on duty that day was a male and I call around 6:30pm he responded to me he said yes the pool is open because my hole purpose it was to visit my family and have a place we're my kids can have fun i book the room for the 14 of April and I drove 2 hours out of town to get here when I get there the pool had a blue cover and I ask the front desk he came and said the pool is close I ask for a manager was no body on duty at that time is was 6:00pm I was staying at room 224 so I decided to make a complaint because if I call why they tell me yes went my kids was all excited to go in the pool and that day was close I was very upset and my kids about the stay because if I knew that I will of book some were else. Other thing went I book tru online didn't say the pool was closed either that's why I book

This motel is so gross. Blood splatter all over my pillow cases. Shower was extremely loud. Hair stuck on the headboard. Hair in the shower. Hair everywhere. Employees doing drugs which the smell went to the whole 2nd floor. Dust everywhere. They don't vaccume. After we entered our room we it was a no brainer. Don't use the pool or eat there breakfast. I do have a video but it won't let me post it.

I was booking through Expedia for a hotel stay for a road trip from FL to NJ (3/30-4/9). We stop in Fayettsville NC (1/2 way) for a nights rest. I usually use Expedia for these hotel stays as I can compare rates and read reviews. I booked a few motels then cancelled after comparing prices. I booked 2 Days Inn's in Fayettsville and my husband had asked me if the 1st one( NW Fort Bragg Area, #[protected]/Conf #83815EC006090) was close to I95, it was not, I was sure I cancelled this stay as I had cancelled @ least 2 other locations for this same reason. We had also booked and stayed at Days Inn and Suites in Fayettsville which was close to I95 and we did this directly through the hotel. The first Days Inn near Fort Bragg charged us $78.26 even prior to a pre-noted check in time and, refused to honor any cancellation charges (vs full room cost amount) or to reimburse us at all even though we were staying at another Days Inn for $67.24.
My husband and I are retired and on a fixed income. $78.26 is a lot of money to us. We are quite upset about this. We ask that as a company you reconsider and refund us the $78.26 amount. We would be most appreciative.
Regards,
MaryBeth Farrelly
[protected]
[protected]@yahoo.com

This has been by far, the worst experience that I've ever had at a hotel. I normally would never complain, I'd just not use the services anymore. But this experience definitely deserves a complaint. I have a reservation from 4/9-4/12 however, I refuse to stay for its duration. The first room (#210) that was assigned to me was decent at first sight until I actually walked into the room. The blanket on one of the beds had two huge burn holes in it, the mesh on the computer chair was completely ripped off and merely laying on the back of the chair and there was hair in the bathtub and on the walls of the bathtub area. I decided that these things were unacceptable but tolerable. Not staying wasn't an option because I'm coming from Houston and both of my sons have the flu. Then the next morning, the toilet began to run and wouldn't stop so it overflowed on the floor. The maintenance man came to check on it and when my 12 year old son opened the door, the man said to him (and I quote) "what the hell is all of this water doing on the floor?" After he left I went to the front desk to express my dissatisfaction and that I wanted to cancel my reservation. The clerk said that since it was after 12p (it was 4p) I wouldn't be able to cancel for today. I was upset but I didn't want any problems so he agreed to place us in another room. That Was fine for the night. Upon entering the new room (#205), I immediately noticed that the chair was broken and the remote control was split in two. I also noticed that the room was a little chilly. Towards the end of the day (around 9p) I noticed that the warm air had turned cold. I increased the temperature however the cool air continued to blow. I called front desk and the clerk said that maintenance was not on duty not was the manager and there were no other rooms available. He proceeded to volunteer and say that he "couldn't issue any refunds or discounts" (I didn't ask for a refund or any discounts). I felt so insulted like he was implying that it was about the money. My children both have the flu with documents from Children's Hospital of Michigan to prove it and sleeping in a room with no heat in Michigan with 30° weather is extremely unacceptable.