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Days Inn
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1.2 753 Reviews

Days Inn Complaints Summary

41 Resolved
711 Unresolved
Our verdict: If considering services from Days Inn with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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R
9:37 pm EDT

Days Inn person at front desk

My daughter and son in law was staying at the days inn in kanawha city ..charleston wv ..while their trailer was being fixed..they had been there since 8/19/2018 and today the guy stopped my son in law and his friend and told both of them they had to leave ..because they wasnt allowed company and had to much company ..he put them out with two babies and didnt refund their money..he told my son in law he had 10 minutes to get my daughter and grandsons and get out ..and he called the cops ..they didnt bother anyone while they was there and keep it clean ...the company was family and the friends who was helpin him fix the trailer ..yes they came in late sometimes but its a hotel ..and they didnt make noise ..and there is nowhere that says u cant have company ...how can u put a couple with two babies that paid for their room out on the street with no where to go ...i am will mad ...

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2:09 pm EDT
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Days Inn dirty conditions black mold

old out dated furniture, live wires hanging out of wall.no cable tv, bed bugs, holes in wall black mold all around tub, ceiling, wall, faucet broke in bathroom sink, smells like rotton cheese, no brk in am cold coffee left from day before, cockroach in refrigerator.We will never ever stay at a days Inn againDate was 8/20/2018 We want our money repayed back.The health Dept should be called next which I am going to do.

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10:30 am EDT
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Days Inn pool and helpfulness of front desk

Booked this hotel because of the pool for my 3 kids. The pool is so nasty looking We have not been able to use it. We've been here 3 days. The weeds where growing over the fence into the pool. Woman at desk said that was just from overnight. They must have some miracle grow that works that fast . Plus she was nasty. Other guest told us not to bother going in and they where going to complain also which they did. Because I saw their post. I could have went up the street but they only had a indoor pool. We only book hotels with outdoor pools. Will be telling friends and family not to book here. We had 2 rooms . The other room has a broken bed and a broken toilet . The pictures are 2 hours after we complained

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K
1:22 am EDT

Days Inn room in kamloops b. c

My husband, myself and my two boys checked into the days inn in Kamloops BC Friday August 17 around 830pm.
When we opened the door right away we could see the room was dirty the floor hadn't been cleaned there was a fresh stain on the blanket on the first bed, there was a wet spot on the fooor and there was pubic hair all over the toilet. This was beyond gross. I have never seen a room so disgusting. I took pictures and we went back to the front desk with our luggage.
We told the lady at the front desk about the room and asked to show her she said "I know" ( implying she knew what the room condition was )
She offered us another room with a pull out couch ( we just came from a room with two queens )
We were so grossed out this was not ok.

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11:25 pm EDT

Days Inn horrible conditions - site should be closed down for inspections.

Site: Days Inn Cuba Missouri: I am formally writing to you today to demand my money back for our weekend trip (Itinerary # [protected]). Jul 27, 2018 - Jul 29, 2018 .
Upon check in to our rooms (116 & 117), room 116 had actual poop on the mattress at the head of the bed...yes we have pictures. Went back to the front desk and informed the clerk (Pepper), she asked us to send her a pic and gave us 2 new rooms (107 & 109). She stated that is must be dog poop because the maid brings her dog with her to work. Then room 107 had yellow pee stains on the mattress, plus a host of other issues (yes we have more pictures!) such as no outlet cover, dust buddies hanging from the ceilings, deep stains in the chairs (even though there were 11 boxes of new chairs sitting in the hallway), food crumbs and I could go on.

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8:54 pm EDT

Days Inn overbooking, overcharging, and safety issues.

On June 26th 2018 I called the number to Days Inn Moncton that was advertised on the website while looking at the availability of the rooms on the computer. I booked the Kids Themed Hockey Suite, it was only available for Monday August 13 and Tuesday August 14 so as I'm booking the room I'm texting my husband to take vacation from work on those days. As a family we are not hockey fans but we booked the hockey room because of a few safety reasons...1, the kids room is in the far corner then the main room with a living area space, that means that when its bedtime and we are all sleeping the kids would have to pass our bed to leave their room, because this is their first time in a hotel I was worried they would attempt to open the hotel room door and wander off. 2, the bunk beds in the hockey room has nice high bed rails, as this is the first time my son would be sleeping in a bunk bed I felt safe knowing the bed rail was a great size. We also booked this room knowing that there was a couch and a coffee table so we knew that if we ordered pizza for supper we would have a place to sit while we ate and not have to sit on the bed to eat. This room was the perfect size for two busy young children and us parents, unlike most hotel rooms it wasent just a bed in a room with a chair in the corner. The perfect hotel room for our very first family vacation together. While checking in we were informed that the hotel staff had booked us into the Ocean Themed room, I said this cant be true we had booked the hockey room for several reasons and which I explained the safety issues we had and space issues with the smaller rooms. I mentioned that we specifically took vacation for these days because that was when the hockey room was available. Because the hockey room was booked up for the time we were staying there I had asked her to check to see when those guests had made reservations, because I'm showing her my email of booking confirmation dates June 26th and I said if we had booked first then we should be placed into the hockey room! The lady checking us in said they cant look in their system to see when the other guests had booked the room...okay, that's weird that it dosent show the dates you took all their information and credit card number but what do I know I dont work in hotels. The check in lady continued to tell me that when we called the number to book the hotel, although we called the front desk they have a service that if their lines are busy the call gets taken into their call center essentially and she mentioned that because those people dont physically work at the hotel they make mistakes all the time and this isn't the first time this issue has happened. So here we are paying money for a suit that we dont want and isn't suitable for our family. The lady said because I had booked through the call center place she couldnt help us in any way to adjust the price to give us a discount but she will be talking with the manager and he will make this right by giving us a free two nights stay the next time we come. We took our stuff to the room and checked it out before heading out for supper. Finding a notice in the kids room stating the rules to the bunk beds, the first rule was no child under the age of 6 is allowed to sleep on the top bunk. Your kidding me right! You expect me to have my son sleep with us or sleep with my daughter on the tiny bottom bunk. Wow. Why wasent this information on the website, you can advertise that it's a non smoking pet friendly ect but you cant warn people about the ages for children to sleep on the bunk beds. Even when booking the room I'm asked how old my children are, shouldn't we have been told then the policy about the bunk bed then? I guess the hotel just wants to sell rooms and make money right. Not to mention when we seen the bunk bed the pillow was higher then the railing! Not safe at all for any child to sleep in. Super frustrated we went to supper then back to the front desk to ask if we can be placed into a room with just 2 beds because they had sold us a room that our son isn't able to sleep in his bed. No sorry all booked up. We said well we have a 5 and a 2 year old and a bunk bed that says children under 6 aren't allowed to sleep on the top. The lady at the desk said that she would have a cot brought up to the room...great a cot..at least my son has a place to sleep but we dont have much space in the room already! We jammed the cot into the kids room leaving no floor space and having our daughter sleep on the bottom bunk and our son on the cot, wall to wall bed but at least we had walking space in the main bed area. I was taking pictures of the room we were placed in, the ocean themed room, to show my parents the wall decorations ect. When I had stepped into the back corner behind the computer chair I almost rolled my ankle because there was a hole in the floor, the carpet over top hides the hole but you can clearly feel the wooden floor broken under the carpet. Wow a kids room with broken floor boards..nice. The kids were playing on their beds with toys when I approached the little window that we can peek through to check on them and I felt something sharp on my leg, I look down and fond the carpet that is about 2 inches up the wall has let go of the wall showing all the staples. I attempted to hammer them back in with a book but it didnt work so we had placed the suitcases along that side so the kids wouldnt get hurt. No point in complaining now because the front desk staff hasent been any help to us. After a long day we went to climb into our bed after midnight to find the bed sheets had stains on them, gross, again no point in calling the front desk because they are no help so we decided to sleep on top of the sheets and use the putter blanket to cover us over with, peeled that back and I found a few dried up piece of grass. I'll take sleeping with grass over stains. We had breakfast which was soggy hashbrowns and burnt sausages and weird looking microwaved egg...I had an English muffin and the kids had cereal. We left the hotel for the day to see the town. I left a note for housekeeping to not to worry about cleaning the room but to replace the dirty towles, face clothes and toilet paper and to please make the main bed because there are stains on the sheets before we had even slept in the bed. We get back to a note on the bed saying they are out of clean towels but someone will bring some up late or call front desk. I looked into the bathroom and 3 towels were there, great they already brought up the towels for us. Around 8pm we put the kids in the tub, no face cloths to wash the kids. I pick up the phone and hit the button to call guest services and nothing, I tried the other programmed number and nothing. Looked on our check in paper to find out how to call the front desk and nothing. Had to walk down there and wait for face cloths to be brought to us. We turned the tv on to watch something and the tv was cutting in and out along with the sound and all sorts of pixelated stuff coming across the screen, this happened on every single channel both English and French.
When we checked out today we got our invoice for the two nights stay, $384.22 I told her there is a mistake because my email confirmation says our total is $379.50 and the lady at the desk said well that's their price..referring to how we booked through the call center, ugh. Paying more money for a room that we didnt book..awesome. The assistant manager said he was sorry for the mix up at check in but here is a 1 night free stay for the next time we come. I tell him about the condition of the room, the stained bed sheets, and told him that if I may say a suggestion they should be mentioning to people about the bunk bed policy before selling a room. He shrugged his shoulders and left. We left for home, unhappy with our service and how we were treated at the hotel. We will never be returning to Days Inn Moncton, but we do look forward to the next time we go to moncton and stay at a hotel that isn't falling apart and makes things right with their guests.

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4:56 pm EDT

Days Inn customer service

Made a reservation for Days Inn located at 8217 S I-35 Service Road, Oklahoma City. Made the reservation in July for August 8th-11th, Wednesday-Saturday. We check in late Wednesday night, about 1 am or so, I give him my card and the $194.48 came out of my bank account like it should have. On Friday morning around 8:30 the phone in our room rings and it's the front desk saying that their system shows us checking out that morning. For one, check out is 11, why are they calling the room at 8:30 to see if we are gone? So I go to the front desk to show her my reservation that says our check out is Saturday the 11th. She doesn't even look at the reservation and tells me she will extend us a night. So Friday night I look at my bank account and there is a $54 charge from Days Inn. When we get back to the motel Friday night, I go to the front desk and the same lady is working that I dealt with that morning. I tell her about the charge and she says she will have her manager fix it when he gets there. I thought everything was taken care of. We had been at the event at Thunder Valley Raceway all day so after I dealt with that I took a shower, got out of the shower and the smoke alarm in our room started going off. Scared the crap out of us. My boyfriend went and opened the door and got it to go off. Front desk, same lady, called the room and pretty well accused us of setting them off by doing something we weren't supposed to be doing. Told her she could come look and she said oh no, thats fine. All was good. The next day, we packed all our stuff and checked out. I look at my bank account that night, Saturday, and there is ANOTHER charge on top of the $54, of $77.61. So I call the motel and it took me a couple times of explaining to get her to understand that there was ANOTHER charge because she wouldn't listen to me and kept interrupting. Finally she gets it and says that she'll talk to her manager and that it will get taken care of and she will call me back the next day. No explanation of why I keep getting charged or anything. Look at my bank account today, the morning of August 13th, and the 54 dollars had changed into $131.48 and had posted to my account. Along with the still pending $77.61. So I call Days Inn customer service and she takes all the info down and says that the motel has a week to get back with me. I went ahead and called the property again and get the same lady I have been dealing with and she knew it was me calling and starts to try to explain to me that all the money is being refunded. As she keeps interrupting me, I ask to speak with her manager directly and as he hasn't been available this entire time, she says she will have him call me when he comes in. Have not gotten a phone call on any update at all from them since I talked to her on the phone Saturday. All she has been able to tell me is that it has been taken care of but I have not been able to speak to the manager or gotten a call from the manager confirming this. I am currently waiting on him to call me. I have no idea when this will be since she could not give me a time that he would be there. I am completely fed up with dealing with this property and I have 200 extra dollars they have charged me that I cannot use to pay my bills. This should have never happened and I don't even have any explanation of why its happening. I would really like every penny back that I have been charged from this company. Even the amount that I was supposed to pay. I think that is not a lot to ask since I've literally had nothing but problems with this property when it was supposed to be a nice getaway weekend, not a stressful one it turned into. I think this property needs to be checked out in what they are doing there and who is working there. No one should have this much trouble when they're looking for somewhere to stay on a trip.

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10:48 am EDT

Days Inn filthy hotel! no running water!

I've already submitted a complaint to management about my stay and reimbursement for the horrible condition of the hotel and RUDENESS of the front desk clerk. NO ANSWER BACK FROM CORPORATE. I arrived for a funeral with my daughter who is 8 MONTHS PREGNANT...and had NO RUNNING WATER FOR TWO HOURS when I needed to shower and get ready to go to the service. Hotel was filthy! I have pictures ATTACHED. I stayed at the Days Inn on 7/24/18. JIM the front desk clerk was HORRIBLE AND RUDE. I WANT MY MONEY BACK!

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5:14 pm EDT
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Days Inn hotel

Travelled from Tampa, Florida by car and needed a hotel to sleep for one night. Booked my stay at the Days Inn located at 821 Murfreesboro Road, Nashville, TN 37217.

After our thirteen hour trip, my family and I were quite tired and were looking forward to a restful night. Unfortunately, that was not the case. The room we were booked in (531) was very dirty and smelly. We eventually fell asleep, we were awaken by the bites of bed bugs.

We could hardly wait for sunrise for us to leave that bug infested room. We paid Eighty Eight Dollars and Ninety Three Dollars ($88.93) for our accommodation and did not anticipate be attacked by insects.

Due to this sleepless, miserable experience, we would love to have our payment refunded.

We informed the desk clerk but his response wasn't too concerning.

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2:03 pm EDT
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Days Inn deplorable, mold infested room

The room was filthy as though it had never been cleaned. The linen was dingy, dismal and shabby. The shower was infested with mold. I was told by the manager that a full refund would be given. Now apparently, the manager is no longer employed and the prior and new manager does not have the authority to issue a full refund, even after viewing the photos of the room/shower. What good is a manager on site?

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8:01 pm EDT
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Days Inn lack of communication

I submitted a complaint about being lied to during the reservation process on July 12 at the Days Inn in Clinton, OK. The call taker assured me of a non-smoking room and the roll away I requested.
Upon our arrival on a stormy night, there were no non-smoking rooms left and the desk clerk said they didn't have roll aways.
I made a complaint the next day with Days Inn.
I was assured by email the manager of the Clinton, OK Days Inn would be in touch with me within a week.
I still haven't heard from anyone.

Ramona Seymour

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6:12 pm EDT

Days Inn reservation once arrived at days inn

I booked a Reservation at Days Inn, Fort Walton Beach Florida for August 5th, 6th, and 7th. My stay was going to cost me $269.70. I received a confirmation and every thing was good. The confirmation was sent to my e-mail address. The next day after looking at the calendar, I then realized that I should have Booked the 4th, 5th, and 6th. I replied back to the e-mail stating the mistake I made and I asked Days Inn to change the Reservations to the 4th, 5th, and the 6th. They never replied so I call Days Inn and spoke to a gentleman and he said no problem and it is changed.
On August the 4th, when I arrived at Days Inn by Wyndham, Fort Walton Beach and begin to check in, the bill went from $269.70 to $411.00. I said this is not what was quoted to me when I made my reservations. The guy said I made the first reservations starting on the 5th which was a Sunday and since the 4th is on a Saturday, the first night is $200.00 Now I am getting upset! I understand what he was telling me and yes it was my mistake that i did not ask for a 2nd confirmation statement but it is Days Inn Job to inform people of that type drastic change in price. Since there was no mention about the price changing I assume there was no change. The guy I was speaking with had no compaction at all. I was going to stay anyway but it would have been nice on the front end to know how much the stay was going to cost before I traveled 7 hours to get there. At this point, I will never stay at another Days Inn and i would not recommend it to anyone!

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Update by Badgeret1?
Aug 07, 2018 6:15 pm EDT

I booked a Reservation at Days Inn, Fort Walton Beach Florida for August 5th, 6th, and 7th. My stay was going to cost me $269.70. I received a confirmation and every thing was good. The confirmation was sent to my e-mail address. The next day after looking at the calendar, I then realized that I should have Booked the 4th, 5th, and 6th. I replied back to the e-mail stating the mistake I made and I asked Days Inn to change the Reservations to the 4th, 5th, and the 6th. They never replied so I call Days Inn and spoke to a gentleman and he said no problem and it is changed.
On August the 4th, when I arrived at Days Inn by Wyndham, Fort Walton Beach and begin to check in, the bill went from $269.70 to $411.00. I said this is not what was quoted to me when I made my reservations. The guy said I made the first reservations starting on the 5th which was a Sunday and since the 4th is on a Saturday, the first night is $200.00 Now I am getting upset! I understand what he was telling me and yes it was my mistake that i did not ask for a 2nd confirmation statement but it is Days Inn Job to inform people of that type drastic change in price. Since there was no mention about the price changing I assume there was no change. The guy I was speaking with had no compaction at all. I was going to stay anyway but it would have been nice on the front end to know how much the stay was going to cost before I traveled 7 hours to get there. At this point, I will never stay at another Days Inn and i would not recommend it to anyone!

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4:18 pm EDT
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Days Inn reimbursement for a terrible overnight stay - 19 july 2018

Our recent scheduled stay at your Days Inn in Franklin, Tennessee was supposed to be for July 19 - 22, 2018 and had been in place for several weeks. We arrived on the 19 July, later than expected and were extremely tired. After registration we went to our room, when the door to our room was opened, we were overcome by the rooms terrible odor. It smelled like packed away wet musty old clothes. It thoroughly stank and we were supposed to sleep and eat in the room? The furniture was overly worn, the bathtub was dirty and it appeared that someone else had left their smelly clothes in the bathroom behind the door, mirrors were dirty with hand prints and what finally made us realize that this was unacceptable was there was absolutely no hot water!

My husband contacted the main desk explained our situation and due to the lateness of the day and being road weary, we insisted we get another room first thing in the morning.

NO hot water, smelly room, smelly clothes from the prior guest hanging in the bathroom, bathroom unkempt, dirty mirrors, and I was no longer tolerant enough to accept the offer of another room in that hotel. As I was checking out, the
manager made it seem that I was unreasonable since they did offer us another room and had fixed the hot water. I paid my expenses for the night, but only after asking for a full refund of the cost of one night for such a terrible overnight stay. The management refused my request and made it seem like a favor that they were allowing me to get a refund for the remaining 3 nights on my reservation. I was extremely disgruntled when I checked out - dirty from traveling, no hot water the night before and all of those other disappointments. I felt it only fair that I should not have to pay for such a terrible hotel stay.

I am elevating my complaint to Corporate because I feel I should be reimbursed my $112.33! The room was not fit for guests to stay there.

Thank you in advance for your assistance.

Sincerely,

ELAINE LLOYD-WRIGHT
[protected]@yahoo.com
[protected]

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2:23 am EDT

Days Inn days inn strensham service area, worcestershire, uk

Just stayed one night at Days Inn, Strensham, for £49.50 I don't expect luxury but I do expect the room to be clean. The bathroom in room 10 is terrible, tiles mouldy and mismatched, side panel on the bath is badly chipped, toilet seat broken, both soap/shower gel dispensers empty, the sink is cracked and fittings in general starting to rust. half of the floor is spongey and it felt you could go through at any moment. The floor was generally grubby. The rest of the room was tired and tatty.

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12:46 am EDT

Days Inn horrid room

I reserved my rooms(2) through expedia. I didn't think twice about the room as I have stayed at Days Inn lots of times without problems. I was horrified at the room I entered. I turned right around and left the room. The carpet was stained, like tar. There was a hole in the wall about the size of a fifty cent piece. There was writing on the wall! Messages left for people. I truly was afraid of bed bugs and was embarrassed to have my family see their room. The outside doors had chunks of wood gone on several rooms. The outside sidewalk and parking area was filthy. I was refunded my money without difficulty. As we were attending a funeral it was very stressful to find another 2 rooms for us to stay. Expedia was helpful in every way. My question to you is how can you sponsor this motel? You should be horrified to have this place carry your name. After reading the complaints from other people all over the country I am no longer comfortable staying at a Days Inn based on the name alone. It's too bad you don't have someone checking on the properties carrying your name and representing Days Inn.

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4:52 pm EDT
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Days Inn cleanliness, unprofessional staff, health hazards

I booked a room at Days Inn & Suites by Wyndham Memphis East for August 3-5th and by far this has been the worst hotel experience I've ever had to date.
I arrived at approximately 9:40pm on the 3rd with plans on exploring the city nightlife and Beale Street for a couple hours that night, attend the wedding/reception the 4th and leave first thing on the 5th. As a first time visitor to this historic city, I was excited at the prospect of doing some exploring, albeit for just a few short hours that night. I unpacked, hung my clothing and prepared to shower, but decided to use the toilet first. I sat and promptly slid sideways to the floor, toilet seat and all. Imagine the shock and indignity of it! Like any guest would, I called (9:54pm) the front desk, explained the situation and was offered to have someone to fix the toilet (30-45mins later) or change rooms. I decided to switch rooms, repacked my belongings and trudged back to the front desk.
Once I arrived at the front desk I was once again asked exactly what was wrong with the toilet to my confusion. Was he not the same person who checked me in and did I not speak to him not 10 mins previously? I will admit the question was surprising because I was so detailed in my account the first time but explained again. His response was "OOOOh that's always been broken!" My response was "And you book this room knowing this?" His response to my shock was "No one ever complains." As he continues searching for a room to relocate me to I stand there stupefied at the blatant indifference of his statement. After a few minutes he hands me a keycard and I head to my new room with hopes of recuperating my night plans. It's now 10:20 and the first order of business is to finally use the toilet (after checking that it was securely bolted). To my relief it was, proceeded to unpack and get ready for my long awaited shower. I turn on the water, look up and to my repulsion I see mold. Not a few spots of newly formed mold but the kind that had taken weeks or months to take root. I call the front desk once again (10:29pm) and told them about the mold and my need of a new room.
To my dismay, I was informed that they had no rooms available and they wouldn't have any available till the morning. With no manager on duty (he wasn't expected till about 6am) I had no choice but to wait till morning to change rooms. By now the excitement I felt at exploring Memphis had dissipated so I decided to stay in.
After a shower, probably the quickest I've ever had in my life (I figured the least amount of exposer the better), I attempted to go to bed. The first thing I notice once I pull back the sheets is the pink stains on the pillow, I turn it over and I see black marks. I move on to the second pillow and it's so dingy I'm nervous about touching it. The third pillow is more of the same stains. I decide to check the rest of the linen and find various stains and smudges and several hairs. I walk down to the front desk and was told again they would get me a new room first thing in the morning as they expected several guests to leave early. I return to my room and evaluated my options:
1) Try to find another hotel all together even though I had already paid for the two nights (which I couldn't afford)...Or,
2) Wait till morning for a new room and/or try to get a refund (their policy is you can't get a refund if you stayed in the room past 15mins).
Either way I needed to speak to the manager so I decided to wait. I slept fully dressed and upright in the chair. Worst night ever! Promptly at 6am, I make my way to the front desk almost giddy with the prospect of getting a "clean" room and sleeping till it was time for the afternoon wedding. I was informed the manager wasn't expected till around 7am. I'm still not too discouraged as there's free continental breakfast right? The only offerings for breakfast was yogurt a few pieces of half stale toast, muffins that looked like they'd seen better days, dispenser juice, dispenser cereal and a jug of milk that would expire that day (exactly how long had they been working on that jug of milk?). Once again I have to decide if I want to risk leaving for breakfast and not get first dibs on the managers attention or deal with it. From my experience thus far on the sheer uncleanliness of the rooms, I was not about to eat anything that wasn't packaged prior to me opening it so yogurt for breakfast it was! Promptly at 7am (actually 6:59am because I was so ready to get this resolved and wanted the managers attention first), I called the front desk. The manager still hadn't come in to my irritation but was told they would have him call me as soon as he came in. When I asked about another room, I was told this couldn't possibly happen before 11am. So why was I given the impression that it would be early morning? I went back to my dirty room and my sleep chair and decided to wait for the manager. After a restless upright nap, I reach for my kindle and was greeted by not one but two roaches just kicking back on the night stand. Like it couldn't get any worse! I went back to the front desk (7:52am) and was told that the manager still hadn't come in (I thought he was supposed to come in at 7am?).
Now he's not sure "if" the manager was coming since he's off duty on weekends. REALLY! So the assurances I received previously that I could speak to the manager and I would be getting a room first thing was just night clerk blowing smoke up my behind?! And when I asked about the room it's now 11am before I can get one? I went back to my room dejected because there's nothing I can do now but gather my things for my 11am move. At 11:53 I called the front desk again as I hadn't heard anything from them and was informed by a new person that they couldn't get me a room until around 3pm. Isn't check in at 2pm? I responded that I was told by the previous clerk that I would be able to get a clean room by 11am since they would have rooms available by then. The new clerk informed me that they were unable to accommodate my request (like I was just asking for an extra blanket) and no explanation given as to why. And if check in is at 2pm, why would I have to wait till 3pm for a clean room? I realize at this point that they had no intention of following through with the promises made and asked for a refund.
The clerk advised me that she was unable to give me a refund but I was free to seek accommodations at a different hotel. So essentially I'm being told to either stay in the dirty room or go elsewhere. I opted to call Travelocity, since I booked the hotel through them, and lodged my complaint. They were very understanding after I explained the situation and even called the hotel directly to seek a refund on my behalf. I was refunded what I paid for the second night but they refused to refund for the first night despite all of the issues I had and promises made. The Travelocity agent stated that the hotel clerk said in no uncertain terms that they had no mold and had no roaches and that I was lying. So now I'm a liar, right? By now I'm back at the front desk and asked the hotel clerk since she believed I was lying I could show her the pictures to prove my case. She of course backtracked and said she never told Travelocity I was lying but said she didn't see the room so she couldn't say. Hmmmm. Travelocity stated they couldn't force the hotel to give me a refund of the previous night but they did help me find accommodations at a nearby hotel. In all, I will be posting this any where I can, hope everyone see's this and never stays at any of this hotels locations. After all these years of staying in Days Inns I will never step foot in any location ever again.

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Update by DanJar
Aug 08, 2018 1:43 pm EDT

Hmmm...you mad huh? Did I per chance touch a nerve? You really have a lot of time if all you do is troll complaint postings with these idiotic comments. However, I'm wondering if you are an employee of this establishment since you staunchly defend a hotel you probably have never visited. I am truly entertained by you!

Update by DanJar
Aug 08, 2018 11:43 am EDT

I do believe @teareoa spends hall his/her time contradicting bad reviews. It's hard to take someone like that serious but the world is full of idiots, we just have to tolerate them like an incontinent pet.

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9:24 am EDT

Days Inn hotel was awful!

My Sister and I booked a room on Booking.com and when we arrived at the hotel it didnt look anything like it did online. It looked like a " Rent by the hour" place. When I got out of the car with my 4 year old, a drug deal was taking place in the parking lot. I immediately called Booking.com and told them about the situation and they called the hotel and said that the hotel would only refund 1 room. I went inside to talk to the "so called GM" and he acted like he didnt care and refused to not charge us for the room even though we didn't even check in yet. I told him that Days Inn said they were part of Wyndham and that this establishment was not a representation of Wyndham and that there was not sign stating it but it said it on Booking.com. He was rude and very unprofessional. He called the police on us and the police told us we should not stay at the hotel because there is always drug activity there and they have bed bugs. This place should be shut down!

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7:52 am EDT

Days Inn false internet website info

I booked this hotel based on their website information …….
we were given a room for $81 plus tax. upon entering the non smoking room, a strong
smell of old and dirt hit us. we spent the following 15 minutes or so killing flies flying around. No cellular phone or computer charging plugs or station and no wifi were provided in the room when the website claims "free wifi"
We had to keep our shoes on because the carpet felt sticky under our bear foot. After coming back from our meeting and needing a good night sleep, we got hit with the same experience and decided to leave right away to seek for a better hotel.
The front desk attendant did not care about our experience, we kindly ask to get at least a discount on the existing price we had paid since we were not staying and had to pay for another hotel... we were told " I'm sorry, its our policy not to give a discount"
Very disappointed with this hotel
Danielle

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6:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Days Inn days inn denver airport

I feel obligated to inform you of our extreme displeasure with our recent stay at your hotel.

We arrived between 5:30-6 pm. Entering the lobby was reminiscent of a crime scene with the seating areas of the lobby being roped off with yellow caution tape. Once we checked into the two rooms, we asked where the elevator was and was informed it was out of service. Since our rooms were on the 3rd floor and we were going to leave for dinner soon, we told our 92 year old mother to stay in the lobby while we took the luggage up the 3 flights of stairs. (passing others in the stairwell huffing, puffing, shaking their heads etc.)

After asking if there was an eta on the elevator being repaired (did not know) and realizing how hard it would be for our mom to walk the stairs, we asked if there was anything on 1st floor for her room. There was not, but was one on the 2nd floor, so we made that change and went to dinner.

After dinner with local family, we invited them in for a bit. Since there was no place to sit in the lobby (although the furniture behind the yellow tape looked really nice) we went to the room on the 3rd floor. It was very hot, even though thermostat was set low. After our guests left, we went down the stairs to report the faulty air conditioner to desk clerk. After raising windows to cool room (to no avail), we asked if there was another room. The room we were moved to smelled of cigarette smoke, but because it was so late and at least the air was working, we stayed.

We were scheduled to fly out early in the morning, so we asked if there was a printer to print our boarding passes. We were offered to go next door to the 'sister' hotel. Again, walking up and down the 3 flights of stairs multiple times.

I understand the need to remodel and appreciate the efforts. Yet there should be provisions made for the praying customers during the process. I realize equipment breaks down, but good business and customer service would do their best to go overboard to make alternate accommodations.

Hotel planning for future travel will no longer include Days Inn. My hope is you will take action and other patrons will benefit from this feedback.

An email was sent to General Mgr of hotel [protected]@sbcos.com

Larry and Denise Wise
22424 Harvest Dr
Franklin, VA 23851
[protected]@live.com

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10:56 am EDT
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Days Inn room condition

Stayed night of 7/29.

Things sub-par:
1. Gap at entry door large enough to allow small animals to enter. Stuffed gap with towels.
2. Bath tub grab bar repairs incorrect. It looks as though Gorilla glue was used to reattached. Area run down and dirty.
3. Wall paper boarder torn off, not replaced, showing water mark stains; possible termite damage.
4. Poor Wi-Fi access

I have 3 picture to forward showing the gap and bathtub and would like to share. I am having trouble attaching. Please send me a good link and I will gladly send!

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Days Inn contacts

Phone numbers

+1 (973) 753-6000 +1 (800) 225-3297 More phone numbers

Website

www.daysinn.com

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