Days Inn
reviews and complaints

I had pre-paid for two nights at the Days Inn in Golden, Colorado. I stayed only one night and upon leaving requested, Matt the day manager, call Jeffco Action Center or Catholic Charities and see if either had a family, which might need housing for a night. I thought my request was not only reasonable but the proper thing to do since I had already paid for the night and I was told he would look into doing such a request. WELL THE KIND HEARTED MANAGEMENT DID NOT DO AS I REQUESTED. I will not stay at another Days Inn. There attitude, greed and uncaring attitude has seen to that. I have noticed as a senior citizen a unsympathetic attitude the younger generation has for their elders. RUDENESS IS NOT AND WILL NOT BE TOLERATED.

I booked through Hotels.com in advance. I asked for a room for five of us. One included my daughter in a wheelchair. I was told we would have a room with 2 double beds and a sofa. When I arrived, i was given a room on the second floor and the hotel had no elevator. So they gave me a room on the ground floor, but the handicap parking was on the other side of the building. The room had 2 double beds and a little table. When I called Hotels.com and asked them to rectify the situation...I was told that to had to take it up with the hotel mgmt. SO I went to the front desk and was told that there was no remarks on the reservation for an upgraded room. I informed her that the room was not big enough to get my daughters wheelchair in and that if we had to stay in that room, I needed a cot. I was told that I could not get a cot. SO five of us crammed into this small room. 3 hours from home..Should have drove home. Both Hotels.com and Days Inn Refused to help me. I asked the rep on Hotels.com to give me her name and she hung up. I asked the asst. mgr his name and he said "I don't wanna." Hotel room was dirty. Stains on the wall. Mold around the shower stall molding. Black dirt on the bottom of the tub. I have plenty of pictures... Informed me that she highly doubts the room is dirty. I asked her to come and see it. She said that she would send someone around. Never did! I called Days Inn's 1-800 number to complain and they never responded back..NEITHER HAS HOTELS.COM. Better off researching and booking on your own. Atleast you'll know what u booked.

This hotel left my hotel room OPENED after the housekeeping lady half cleaned it. This poses a MAJOR danger to anyone that was staying in the hotel if they do not ensure that the rooms are secure after cleaning. Upon reporting this to the management, I got no apology, only "OK, I will tell her" after I reported the incident.

Where do I start? I am a 40 year old woman, who has stage 3 cancer and is bald from the treatments.
Maybe ten years ago, before I had kids and then got cancer, I was a goodlooking woman. But I hardly remsemble a prostitute of any kind. Apparently, though, the hotel is in a "high prostitution area" so when I walked to the resteraunt across the street.. Vilage inn... After dark... I drew the attention of a security guard that came up to me and outright accused me of being a prostiture. I laughed at first, because its so ridiculous, but he called the local police department (Who were a bit smarter than the overly gung-ho security guard) and the officers realized that I was not a prostitute. However, they searched my room, they drew the attenion of other guests, it was humiliating. I recieved no apology, all I recieved was an explanation that a 'girl"(Which I ceased being many years ago) was arrested the day before in that same room for... Prostitution. That does not mean that anyone who rents the room followng an incident (I had just flown in from ny an hour before checking in) has anything to do with it. Thats common sense, something that seemed to be lacking during this disruptive, embarrasing and just plain insane incident. The rooms are very outdated and worn, the bathroom dirty, and when I was told what went on the room previously I reallly didnt want to sleep in that bed, or that room, for that matter. I called the general manager and the only thing I recieved resembling (Vrey loosely) an apology was that she"did hear that I didnt appear to be a prostitute ". Thats it. I had just come back from a trip in nyc, to go to a cancer center there, I was tired, I was upset, idignant and just completly shocked. I, a 40 yr old cancer patient, have a police report re: suspicion of prostitutiion. My family and I are going to contact an attorney. Also, the place was just so run down, looked nothing like the pictures on the website, and the area (I know now! Lol) is horrendous. The staff is apparently used to dealing with the worst of the worst and seem to have acquired the bad habit of treating all guests in a rude and insulting fashion. How can I be compensated for the cost of the room, as I feel I should me. I got no sleep, I was so upset... And rest in a safe comforable place is what we pay for. How can I get ths made right?

I made an online reservation with Days Inn and apparently their policy starts off stating that "there will be no credit or refund for early departures, cancellations, no shows..." I thought no problem; I won't be leaving early or requesting a cancelation once I reach the hotel anyway so I'm good to go. My mind was set on the common practice where you make a reservation and if you need to cancel you may do so as long as you give advance notice.

Approximately 30 days prior to my reservation I needed to cancel and that's when the mess started. There were numerous calls with the corporate office talking to Rachel at [protected], and with their Supervisor Robin at [protected] both of whom were completely resistant to a cancelation and refund.

Rachel finally informed me that if anyone can give a refund it would be the General Manager whose name is Deepak Panchal at [protected], the Days Inn located in Los Banos, CA. I spoke to him about the issue and he got so worked up that he hung up on me. I then called him back and addressed his unprofessional attitude but he never apologized and maintained his ignorant stance. I also called the corporate office to complain about his terrible customer service, but they didn't care much. Finally, I took up his nasty attitude in a complaint to the BBB who is currently investigating.

I encourage all readers to call these individuals and shame them for supporting this draconian and deceptive practice.

Days Inn and their family hotel/motels lost a good client over a one night reservation!

Days Inn accepted reservations at full price for rooms that were being renovated and had no heat during the winter. The temperature was 25 degrees at night. In asking for another room which we had been promised we were told all the rooms were full. The tub did not have proper drainage so you stood in dirty bath water while taking a shower. My complaints went unheard and the hotel manager to date has not responded to my e-mails or requests. Laughingly I was offered a 50% discount during my NEXT stay which obviously will never happen. This hotel chain does not care about its consumer.

We "tried" to stay at the Days Inn on exit 26 off of Interstate 69. We rented a room (165) that was filthy - smelled like cat piss. We asked for another room, they were trying to give us room 164 which was already occupied by another person. They sent up upstairs to the second floor. On our way upstairs, we noticed the entire back end of the hotel was missing the glass so anyone could come in to the hotel itself, writing on the way. Reminded us of section 8 housing projects. Once we got to our room, we checked to see if we could lock our door - it would not lock properly, and I could reach in with my hand to unlock the chain. The ice maker on two floors were broken, the top of the maker was off and people were throwing their trash bags in there like it was a dumpster.
We left to find another hotel within mins - came back and turned in the keys less then 30 mins later from check in to check out. They would not refund. It was a horrific experience - I'll never stay at a Days Inn again.

Stayed at the Days Inn in downtown Spartanburg, SC for two dyas in May. I made reservations over the internet and the pictures of the place looked nice.( The place was a dump with abondoned cars all around the place). When I checked in I asked what the nightly rate was. I was told that the rate was set by the "booking company" and they would not disclose the rate. The desk clerk then asked to see my credit card. I was under the impression that the clerk would have run the card through a machine but instead he wrote my card information down on a scrap piece of paper. (This was the first indication of trouble). When I asked the clerk why he needed my credit card number he said he would charge our room if we stole the sheets or towels (which weren't any good anyway).Upon checkout the clerk was no where to be seen and the "owner" was there. I told him I wanted the piece of paper back with my credit card number on it and he produced a different paper which he refused to give back to me. I told him that I was going to be watching my account and he told me he would "NOT" steal from me.

WELL, two weeks later I got a call from my credit card company with information that apparent fraudulent purchases had been made with my card, one for $4100 and another for $350. The card company said the purchaese originated from Spartanburg, SC, amazing huh? When I tried to call the Days Inn, I was immediately cut off and they would not answer the phone again... My advice is to definately stay away from Days Inn's altogether. My next years trip to that area I will stay at a Holiday Inn.

Made reservations for 2 nights arriving 12/27/2017, with Days Inn Williamsburg, VA, on their website. Their hook was "Buy Now and Save 15% Off"--non-refundable--cost $140.51. Was in a hurry and failed to note the "non-refundable" feature. OK...my bad...wanted to change, but learned my error. Arrived at hotel; got OK service, etc.

Upon checking out the charge was $146.82, NOT $140.51, as noted on the website and on the emailed receipt. I called the clerk on it and she told me that "...the website reservations system couldn't keep up with local taxes"; I would receive a credit, to be issued by local manager. It only happened after two calls to corporate HQ and escalation to next level of management in corporate; no one seemed to know anything about me or my little problem! I did get my $6.31.

My problem: obtaining the credit was a pain and not easily granted. I suspect the vast majority of customers (I estimate maybe 95+%) either don't notice the discrepancy, or figure it isn't worth the hassle! Nice little bonus for the corporation, and some recovery of the 15% saved...

People--watch your backs! They are after your $$$, in small or large increments. There's a book, out a few years now, entitled "Gotcha Capitalism". It explains a lot about the various ways the corporations inveigle themselves into our wallets...most often without our knowledge. Or, like this one, "It isn't worth the hassle."

I was traveling through AL and stopped at this hotel. I loved the computer in the Lobby except they had no light by the computer and you couldn't see it at night. Despite me voicing a complaint nothing changed (they had a light but it didn't work).

With the room came free breakfast and I heard the staff making a comment how they wished the guest would quit eating the breakfast because they have to keep putting it out and they didn't want to do that. Then why have free breakfast if staff is too lazy to do their job.

I also heard 2 employees make the statement that they hated their jobs because of some of the guests that stay there. Then why don't they quit. Without the guest they would have no job.

I stayed 1 night in the room. Upon checkout I asked them 3 times for a receipt for my room and I was told every time that they had no credit card number or payment info in the system so there would be no charge. 3 times i was told this. Within 24 hours my credit card had been charged for that stay ($130). I didn't mind paying for my room because the room was really nice but it's the fact that I was told there would be no charge..not once not twice but 3 times.

The pool was closed for repair (summer time). Staff was just really rude. Whenever I asked for directions they got upset because they had to assist me. I asked for things I forgot like shampoo. I was told they would bring it down. 5 hours later I went and got it and then I had to wait for a few minutes while they found some. Why do they have signs in the room that says to ask for them if they don't want to have to get it.

Not only did they make sure the guest heard that they were not supposed to eat the breakfast but also that they wished some of us would not stay there. They only want guest apparently who they don't have to see, talk to or assist in any way.

Days inn used to be a great place to stay but now most of them are owned by foreigners who really don't care about their hotels or their guests.

Days Inn has really dropped over the years in customer satisfaction.

It is in a good location and all but use caution with staying here. If you have a dog there is a big fee attached..I had a service dog with doctor papers and I was charged a pet fee of $50. Then they complained when I had him with me in the lobby. He is a service dog..and I had to leave him in the room.

I have worked as a General Manager for several Days Inns for 20 years, and have over 30 years of experience in the lodging industry. I have to say that these complaints are appalling. I have no doubt that they are true. There are disreputable managers & owners, and crappy rude employees all across the board, whether at a high priced chain or budget chain. There is no excuse for rudeness, ever, even when the guest is calling me or a member of my team everything but a child of God. There are things we can't control, but we do the best we can under the circumstances, and always try to make it right for the guest. I can't control when a storm comes through and takes out the cable, or the hot water tank explodes, or hail damages a guest's car; if you leave your laptop & your purse on the front seat of your car and go to sleep, I can't control a crime of opportunity; my security guards walk all night but can't stand guard over just your car. There is no excuse for a dirty room. There just isn't. Even if the owners of the property aren't doing their part & providing the tools to keep the property in great condition, a manager is still responsible for cleanliness. There is always a way! We have routines in place for preventive maintenance, for bedspread washing, carpet shampooing, mattress flipping & replacement, drapery drycleaning, etc. We keep our grounds clean, trash picked up & lawns mowed. We always, ALWAYS try to put our best face forward for our guests. It should be said then, that guests lie; that's a sad fact. I have been told that an ice machine doesn't work, they want their money back; I will walk to the machine with the guest...guess what, it works! I have even been expected to refund a room charge because the guest didn't understand that I can't control mosquitos flying and biting outside. I have been told all manner of tales, most of them scams. My staff is trained to go out of their way to make a guest comfortable; then the guest calls the complaint hotline and says their room was dirty, had no pillows, whatever, but that guest never said a word to the staff after arriving in their room, and never said a word at checkout. There are procedures to file complaints with Days Inn; understand please that each property is individually owned, franchised from Wyndham Worldwide/Days Inn; do not blame all Days Inns for what happened at one. Call the Days Inn hotline, register your complaint; it will be handled either by the property or by corporate staff. As for guaranteed reservations & non-refundable cancellations, I would remind you to note whether you are booking through a 3rd party reseller such as Hotwire or Expedia; they have policies for no-refunds because they are deep-discounting; at the property level, we cannot fix something they screwed up, and we can't match their rates; just because you saw THEIR rate online doesn't mean I can give it to you; you have to book THAT rate through THEIR website. Please read everything carefully before booking online, make a paper printout of your reservation with the confirmation number; without that number, I can't do anything to help you with a situation. Also, if the signs say "no smoking" or "no pets", please abide by that; we get complaints all the time when our guests ignore OUR policies and diminish the experience of the next guest. And please, if you do have a problem, please present it in a civil way, face to face if possible, immediately, so that it can be handled immediately! I can't fix a burned out light bulb 20 days after you check out and decide that this one thing "devastated" your vacation. Thank you for allowing me to have my rebuttal, and on behalf of the other managers/owners who actually give a crap about the business of hospitality, I apologize for the awful things you have encountered.