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David's Bridal
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2.2 162 Reviews

David's Bridal Complaints Summary

50 Resolved
100 Unresolved
Our verdict: Engaging with David's Bridal, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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1:43 am EDT
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David's Bridal Dress was not repaired beading still falling off, was not cleaned still has spots, was shipped without any communication while I was away from home

I recently purchased a wedding dress from David's Bridal in Springfield il. At the time of purchase a bustle was to be applied and i was told that the beading and thread that was falling off would be reinforced and the dress would be cleaned before pickup . And I would be able to inspect and try on the dress at time of pickup. I was left a message last Monday April 6, 2020 by Tracey saying my dress was done but the store was closing shortly but would be back in the store Wednesday and Friday if I would call and let them know if I wanted it shipped. I was not able to get my messages until that Friday and the store was already closed and I had been out of town for several days. To my horror when I returned home late Saturday evening the 11th i found a box that had been blown out into my yard and it was from David's Bridal and contained my dress. As if that were not bad enough when I opened it the beading had not been fixed and there is still stains on the dress as is was obvuously not cleaned either. I am furious as to why the dress was not fixed as I was assured it would be and why would an expensive dress be shipped without speaking to the buyer to make sure they ok it and expecting it to arrive. I want to know how this major screw up by this store is going to be fixed. These dresses are to expensive to have such poor service to the buyer.
Extremely angry and dissatisfied customer
Gina Siebert

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2:04 pm EDT
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David's Bridal Poor customer service, unethical behavior

My bridesmaids and family went to David's bridal in Spring Hill, Fl on 8/10/19. I want to begin by saying that our consultant was not very friendly, making this one time experience unmemorable and least of all fun. Moreover, she suggested that I go up a size in my dress even though the size I had on was loose. What she failed to mention was that this would cost an extra $100. I believe customers should be aware of such things when making this decision. Her intentions didn't seem in my best interest being that we asked why I should go up a dress size and all she could say was that it is a normal recommendation. Now, due to alterations having to take a part the dress to take it in, I have to pay $450. A cost that could have been greatly reduced had the dress not been a size too large on me.

Moreover, she did not write down my size for undergarments. Therefore when my mom when into the store to pick up the dress and by my slip and torsolette, there wasn't information on the size. The lady told my mom she could estimate what the size would be. My mom agreed and momentarily before paying asked if it didn't fit could it be returned. The lady said "no." Due to this my mom didn't buy it. Importantly, please note that the lady did not say this to my mom in a customer service fashion, such as, "Please know that if my estimate is incorrect on her size, it can't returned." Therefore, this is the second time the store failed to provide adequate information for us as the customers to make a far decision.

From there, my mom had me return to the store for help with my sizing. I went into the store around 7pm (it closes at 8pm) on 9/6/19. I was told neither of the two ladies could help me because they are not seamstresses. I found myself confused as all I needed was to try on a corset. Then one of the ladies said I could try it on and I did. The sales lady suggested that I go one size up for comfort, to which I agreed. I had on a 38D and then tried a 40D. It fit me well, even a tad bit loose so it was comfortable. She went into the back and handed me a the item to purchase. As I proceeded to the register I realized it looked at the tag and it said "42D." I thought this was a mistake, so I asked her about a 40D instead. She said, "we don't have any in stock." She didn't say, "oops, my mistake, " or "Please remind me of what size you need." These responses would have seemed reasonable. She intentionally handed me the wrong size to purchase. I never tried on a 42D and it would have been 2 sizes larger than I actually needed. The sales lady did not offer me this information, I had to ask. She was going to let me buy something that was not my size. Worst of all, if I had gotten home with the item, I wouldn't have been able to return it. She purposefully gave me the wrong size and didn't say anything. I left that evening fully annoyed and scammed.

I imagine the employees earn money from commission; however, being untruthful with customers is bad for the stores reputation and for the customer, such as my self, personally. My dress is already paid for (to note, I bought a $1, 600 dress), so there's nothing I can ask for in that regard. Something of goodwill the store could do is to provide me with the dry cleaning and storage box for my dress.

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11:02 pm EDT

David's Bridal Wedding dress

I returned a dress to David's Bridal via UPS. It was received by David's Bridal on 9/13/19. I have not received my refund yet. Everytime I call customer service, I am told that they will look into it and someone will call me back. I have not received a phone call back with an ETA on when I can expect to receive my refund. One customer service agent said there was a glitch in the system and all refunds approved on 9/19/19 were not issued. Another customer service agent said that my refund was sent to PayPal and that should call PayPal and my financial institution. I called PayPal and they said they have not received a refund from David's Bridal. My financial institution (Bank of America) said they have not received a refund from David's Bridal. Today (10/7/19) I called David's Bridal to ask for a supervisor for the 4th time. The customer service agent advised this issue is on David's Bridal's side. Due to a glitch in the system, my funds were not transmitted. I was told there is a ticket open, but there is no ETA on resolution. This is unexceptable. I should not be inconvenienced due to David Briday's technical difficults. I have called David's Bridal 4 times to ask for a supervisor, however I have been unable to speak to a supervisor. The customer servants agents do not care because this does not impact them. Apparently the surpervisors do not care either. Appears to me David's Bridal is holding my money hostage or trying to steal my money.

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JTWonder
, US
Oct 10, 2019 8:19 pm EDT

Hi there!

This is my first time EVER on a complaint board about customer service and I almost never leave reviews. Your comment triggered me because I am going through an issue right now with DB and glad to hear that I'm not alone! My situation is a bit different because I returned my item through USPS and in the process misplaced my tracking receipt. It has been over 2 weeks and the status is STILL pending and instead of possibly chalking it up to a system glitch in their warehouse or human error when receiving packages they just say the package is lost. This is soooo funny, because they don't even have the tracking number to confirm this, so they are making an assumption! There is a possibility that it was received and is taking a long time to process or is just sitting somewhere. Here is the kicker..they apparently only track the returns in their warehouse by their RMA number anyway. They only ask for the shipping tracking info to check to see if it was in fact sent/received, after THEN they will contact the warehouse to escalate processing or to further look into the status. They REFUSE to contact the warehouse to look for my package or to check on the status (based on my RMA #) only because I am not providing them with the USPS tracking number. Human error exists and they could be backlogged and just haven't processed it yet, but I'll never know because they won't even attempt to check! Until I give them my tracking number they said they won't proceed with looking into the issue . I've called them 3 times and no one will help me further.

TRY THIS! File a transaction dispute/claim with BOA. Playing games with your return and sending you on a goose hunt without attempting to rectify the issue or escalate it is completely unacceptable and dismissive. I'm no banker, but based on the info and proof you provide, I presume your dispute would be approved (and money returned).

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2:01 pm EDT

David's Bridal Wrong order price

Event ID: P0815010264303
Event Owner: Huijun Yang
Tran# [protected]
Appointment Date and Time: Saturday, August 10, 2019 - 4:30 PM BST

I ordered the wedding dress with £1, 725.00 on 10/08/2019 in Stratford store. But I found the exact same wedding dress on your official website is at £1, 647.12.

The clerk told me the original price is £1, 895.00, but it shows £1, 825 on the receipt od my order. And the original price on your official website is £1, 757.05.

Why do you put so much different prices with the same wedding dress on the same day?

I feel not happy with that. David's Bridal was the only shop that I went and I placed the order after I tried on immediately, because I trust this shop. But now I feel betrayed. The big brand should care about its reputation and word of mouth. I got a feeling of being deceived and I would like to raise a complaint at the same time.

The website link is below:
https://www.davidsbridal.com/Product_white-by-vera-wang-tiered-organza-wedding-dress-vw351411_all-wedding-dresses

I am looking forward to hearing from you.

Regards,
Huijun

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10:01 pm EDT
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David's Bridal Bridesmaid dress

I picked up my dress on 2night from alterations & I could already tell that something wasn't right with the bra pads just hanging on by a thread it was just not fitting right in the top after trying it on I told the lady this she came in and stated that everything was right & I told her that this is not how the dress is suppose 2 lay & that it just wasn't right she preceded to say that she did the alterations correct and came in the dressing room to fix it & stated to me it was fixed when I got home & looked back at my dress it was holes here & there in my dress & all droopy hanging in the front my dress was a total disaster & the wedding is in the next two days I want another dressed rushed to me by Saturday July 20 with no alterations with my money back from this hot mess of alterations that messed my dress completely up or I will never come back to this David's Bridal again!this has totally ruined my first time of ever being a bridesmaid from the lady in alterations ruining my dress I am totally unsatisfied & not happy at all about this experience

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7:12 pm EDT

David's Bridal Product return policy

On May 22 Auset P was our consultant. We did not have an appointment and it was an impromptu gathering of the bridal party. It was a pleasant experiences. We found the dress at an amazing price and were thrilled. We tried on some veils to would accessorize the dress. We picked out a clearance dress marked down to 650. We were thrilled. We were told that there are no returns and that made sense we were purchasing a clearance gown. The veil and any other full price item I did not believe why would I. My daughter who is going to college and essentially paying for the dress and accessories felt there may be some better options than the vail we choose. She ask me to return the item. Fully expecting that this would never be an issue took the item back in to be returned. It was a week ago today that we purchased it.
I was treated rudely. Pointing to my signature on the receipt. Saying that I agreed to the o return policy. NO I Was signing to purchase the gown using my credit card. Sneaky how there is other verbiage on the receipt that I paid no attention to. I never realized the receipt was a contract with anyone other than my credit card company for the expense. The initial lady walked away and gave me to some young lady to essentially tell me the same thing. I am so upset why would I want in store credit! Why would I want to ever buy anything else From David's Bridal! My daughter is going to have to make another trip to a place that we feel betrayed by. I suppose you just do not care! My daughter is working so hard for every dollar she makes this is not easy financially. Disgusting how you give no flexibility to your staff to make the right call when there is no harm In doing so. I have not bought a gown In 25 years. Why would I expect this to even be an issue. So disappointed is a place that you think would want to deliver happily ever after a and the absolute best experience possible. Unfortunately once you purchase the experience is over!

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11:16 am EDT

David's Bridal Manager bernice stanfield

My daughter in law bought a dress a couple years ago wedding was delayed due to medical issues and surgery! She found another dress tgere she loves and wanted to trade the first dress in on it! It was still in the original bad had the box tags still on it and never altered! The assistant manager came out checked the dress over and confirmed it was in perfect condition and said it was one of their best sellers when she bought it. She said because of the time laps they could not give her the full price she paid which was 495.00 and the new dress was 715.00 but they could work with us and do something and went to get the main manager to see what she could give us! The manager Bernice came out walk up to us and said she could do nothing and that was it! We were also buying three flower girl dresses and bridesmaids dresses so instead we left and bought nothing else!
She was rude and unwilling to help and I have worked in management and know there are ways to help the customer! We were totally fine with losing money on the first dress to get her the dream dress!
Nancy Uhland

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Connie Vawter Semon
, US
Apr 07, 2019 12:40 pm EDT

Wow some people just can't wait to take a swipe at others, shame on the last two comments, they should just keep silent. Maybe they are from the store?...Usually stores will work with you, especially if you are spending "more" money with them. Being rude is NEVER acceptable, well if you want return customers anyway. You must love your daughter in law a lot to help her with this problem. I wish you good luck and I'm sure with the support she has in you, her wedding will be wonderful, she is a very lucky girl to have a mother in law who stands with her.

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Nancy UhIand
, US
Apr 07, 2019 4:51 pm EDT

You are not helping at all by posting a comment. While I appreciate you defending me against the other poster because of your company my daughter is law is stressed out. Thanks to your company my daughter in law cries every night. Do you really think that posting on a complaint website is going to help my issue. No. I am expecting a call from you not a message on my post. At least your acknowledge that your manager was rude. But you think that just because you defended me on my complaint against another person that i will ever use your company again think again. I hope your company goes bankrupt an you end up on the street. Yeah I do love my daughter in law. I am proud of who my son choose. It is a shame that you are exploiting my love for my daughter in law to win back my business. Well guess what it is not going to happen you coward. You want to reply to me reply back to me through a phone call. Not through my blog. Stop pretending to care and stop exploiting my daughter in law. I bet you created both accounts, one bashing my daughter in law then another defending her to make David Bridal look good. Well guess what you coward I am not falling for your tricks. I hope your company goes bankrupt and you end up living on the streets. You ruined my son's wedding and I hope your spouse divorces you and you end up lonely. I Bet you thought that I would be impressed when you defended me against that other account which you obviously created. Well. it is NOT going to work so just call me by phone and give good customer service if you really want to help me. Otherwise do not pretend you care by defending me against another account that you created and tell me how much love my daughter in law. Stop exploiting us. You should be ashamed of yourself. You only posted this comment because you want my business but are not willing to do anything to help me. Posting a message on my blog shows how unprofessional your company is.

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Nancy UhIand
, US
Apr 07, 2019 9:21 pm EDT

ou are not helping at all by posting a comment. While I appreciate you defending me against the other poster because of your company my daughter is law is stressed out. Thanks to your company my daughter in law cries every night. Do you really think that posting on a complaint website is going to help my issue. No. I am expecting a call from you not a message on my post. At least your acknowledge that your manager was rude. But you think that just because you defended me on my complaint against another person that i will ever use your company again think again. I hope your company goes bankrupt an you end up on the street. Yeah I do love my daughter in law. I am proud of who my son choose. It is a shame that you are exploiting my love for my daughter in law to win back my business. Well guess what it is not going to happen you coward. You want to reply to me reply back to me through a phone call. Not through my blog. Stop pretending to care and stop exploiting my daughter in law. I bet you created both accounts, one bashing my daughter in law then another defending her to make David Bridal look good. Well guess what you coward I am not falling for your tricks. I hope your company goes bankrupt and you end up living on the streets. You ruined my son's wedding and I hope your spouse divorces you and you end up lonely. I Bet you thought that I would be impressed when you defended me against that other account which you obviously created. Well. it is NOT going to work so just call me by phone and give good customer service if you really want to help me. Otherwise do not pretend you care by defending me against another account that you created and tell me how much love my daughter in law. Stop exploiting us. You should be ashamed of yourself. You only posted this comment because you want my business but are not willing to do anything to help me. Posting a message on my blog shows how unprofessional your company is.

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Nancy UhIand
, US
Apr 07, 2019 9:24 pm EDT

Just stop pretending that you care about what happened to me. If you are going to help me at last help me properly through a phone call instead of here like this. What do you think by creating two accounts you are helping me. I know your game. You are creating one account to bash me. Then another account to defend me. Is this how your company operates? I am not falling for your tricks and neither I nor my daughter in law will ever shop here again. My son's wedding was ruined thanks to your company. The sad thing is you have to create one account to insult me. Then another to defend me to make your company look good. Well Connie Vewter Semon. This is not going to work. I hope your company goes bankrupt and that you have to live on the streets and that your spouse leaves you. Rather than leaving a response on a blog why not have the guts to call me rather than play these games.

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8:47 pm EDT

David's Bridal Service

Called to make an appointment to look at special occasion dresses for the following day. Was told only 1 stylist is working that day and could not accommodate because they were really busy. So I asked if I could still come and look myself, was told no you have to make an appointment.
Are you kidding me!? Are you or are you not a retail store?!
I will happily take my buisness else where!
Fun fact, if you are that busy schedule more than 1 dress stylist

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8:03 pm EDT
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David's Bridal David's bridal

PUBLICpublished review 4/21/18

I have had so many problems with this company! I was so excited to go and try dresses on, and David's bridal was at the top of my list. We began looking at dresses as we waited for our stylist. At first, everything was great and our stylist took note of my personal style and what I liked and disliked. I tried a few on and was told that I was a size 16, which was way off as I later found out. I pointed it out, but she assured me that she was correct. At this time, the shop got really busy so our stylist asks to step away. Sure, no problem we understand that we are not the only ones there. We continued looking at dresses when we were approached by a manager who didn't greet us, instead she attacked us asking where the stylist was. We explain that we were just looking and would notify our stylist if we needed help. The manager said that "I couldn't try on anymore dresses and that I would need to come back." I already had a room with two dresses saved for me, but she didn't care. She said that "we were unable to look without a systlist and that we need to make an appointment to come back." I was almost in tears at this point, because she was so rude and all we were doing was looking! I just wanted to leave but I loved one of the dresses I tried on. I asked to try it on one more time, as I was sure it was the one I wanted and they could alter it, I was told. The manager told me that "I couldn't try it on and that I need to either buy it or come back another day." I didn't want to risk losing it so I bought it. It wasn't a pleasant experience, but I was just glad we found a dress. I went back a week later to get a corset to wear under the dress, and I was sized wrong again! I was put into a corset three times too small and the stylist told me that "it is supposed to fit like that!" I'm no expert, but when you look like a busted can of biscuits, it isn't the right size! She assured me that "It would look better when the dress is altered and laying flat against the corset." I was trying to be modest for my wedding day, not have my breasts popping out of the dress! I went somewhere else, as I felt uncomfortable with the fit. That is when I was informed that the size they put me in and said was right, was way too small! It came time to do alterations and there was no way was I going back to that location. I made an appointment across town in Houston and went to another location hoping for a better experience. I got to the alterations department and I am informed that the dress was way too big on me! They said I was around a size 12! The alterations department had me hopeful, talking about everything they could do to make it better. The alterations ended up costing me $600! I thought it was absolutely ridiculous, but they are the experts! I went in a few times to try it, as it had to be hemmed, sash added, and brought in obviously, since it's too big. Also, straps added for support. I went in to pick the dress up and I tell them this at the front desk, they put me in a room and I thought it was odd, since the previous times we were taken straight back to alterations. I assumed it was different since I was picking it up. The stylist came back and informs me that "she cannot find my dress." I started panicking at this time. She came back, and asks if its under any other name, I tell her no. She left and came back again and says "it isn't back there!" I am upset and asked why they didn't have it, I had an appointment and was having it altered. She apologized and said "oh sorry you're in the wrong place" and walks us back to alterations. I finally get the dress and there were stains on it, one strap was 1/2 inch smaller than the other and the straps had a hole in the material! The strap also had mesh showing with no jewels, it looked incomplete. I was livid that I spent $600 to be given trash! I pointed out everything, and they made me feel like I was just upset over nothing! They argued with me about the straps, said they were the same. One was too tight on my shoulder and the other was falling off! They finally measured and told me that "yes, there is a difference, " but that it can be fixed. As far as the strap goes, they could add some jewels over the mesh strap to hide the hole. I am also told that the mesh showing is "how the strap comes, and most brides don't have a problem with it!" I have to walk away at this point, because I am in shock that she just told me this! I am about to have a panic attack, I can't hold back tears, and I'm angry. My maid of honor steps in and tells the seamstress that the quality of the work is unacceptable and not worth $600. Of course, she argues with my maid of honor saying that "they can assure us that it is quality work!" The work shows for itself in my opinion. We were told to come back in an hour and they would have everything fixed. Came back and at this point I'm emotionally and physically drained! My appointment was at 12, it was going on 5 o'clock! The dress was given back to me and it was cleaner and the straps are the same now. I hurry up put it on and then changed to leave. I should have inspected it more, but I was tired and stressed. I was relieved they fixed some of the issues, but still livid that I paid $600 for such terrible quality work. I got the dress home, and the straps were not sewed where they were supposed to be, they look crooked in the back and some of the jewels were falling off! I broke down at this point, not knowing what to do. At the same time, my package that I ordered from David's bridal's website came in, so I was excited and it distracted me from the whole dress ordeal. I ordered toasting flutes and a cake and knife serving set. I opened the box and the flutes were fine, but the knife set had a misspelled word on It! I was seeing red and ready to call that company and yell at them. It should have said my name and my husbands to be. Instead it said my name nand his name! Nand? Who is working at this company and why aren't they checking stuff before it goes out? Of course, they are closed so all I can do is email them. Monday comes and I called and wait for what feels like forever on hold, there were 10 callers ahead of me.. I finally get through and all they said is "oh, I'm sorry for that, " they need pictures and then once received they can send it to whoever made them and have a new set to me. I asked if they would be here in time for my wedding, and all she said is "I will note your wedding date on the email I send." So, there is no guarantee that I will even get it in time! I still haven't heard back about my dress, I called and called and emailed continuously since the day I picked the dress up, and no response or single call back. So, I made the dreaded decision to buy another dress. I didn't know what to do and I wasn't taking it back because they don't know what they were doing and the manager informed me that "alterations are elective, so once altered they don't do returns exchanges or anything." By this time I cannot even look at the dress without crying. I can't wear it and I dont even feel the same way about it because of all the issues! All I can think about is how unhappy this dress is going to make me on one of the most important days of my life. Fast forward and I get the New toasting set and it's correct and in time for the wedding, one thing out of many fixed! Today, David's bridal called me back in regards to the angry email I sent weeks ago about my ruined dress. All they said is I'm sorry over and over again! I explained that they have terrible customer service and that I spent a lot of money and ended up having to buy another dress. Again, all she said is "I'm sorry." I am so angry because how could they take such a special day and ruin it and not care! I don't have the money to buy a dress again and have it altered, but I am left with no choice. All she kept saying is "I'm sorry" and to bring it back to the store so they can alter it. Why in the world would I ever step foot into a David's bridal ever again? I explained that I live across town and I can't just take it up there, as I had to take off work for the other times I went. All she can say is "I'm sorry" and to bring it in so they can fix the alteration issues. I told her once again that I live across town and don't have the time or gas to be driving back and forth. Again, she said "I'm sorry." Her last words were "I'm sorry I bothered you today." I understand that there is probably very little she could do, but to act as though my experience doesn't matter, is complete disrespect! I gave them a chance to fix it many times, and then they gave it to me dirty and ripped! I will make sure everyone that I share my experience with as many people that will listen. I came to a conclusion, they are sorry! They are a sorry company that does not care about people at all and they shouldn't be in business! I don't think this company realizes that they are ruining what should be positive experiences. I have accepted that all I can do is cut my loses at this point. My hope is that I can save brides from the hell I am still going through with them! Even if it's just one person.

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8:29 pm EDT
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David's Bridal Wedding dress purchase

On 3/11/18 my daughter and I, along with her maid-of- honor and mother came to your store #0259 in Columbia, MO. We flew to Missouri from Montana to share the experience of picking out Ashley's dress. Ashley is getting married this summer 8/11/18. We worked with Johannah G. She was great and really helped Ashley pick out what she thought was her wedding dress. We purchased the dress, veil, slip, bag and sleeves. At the time of check-out, Johannah advised us the items would be available the first part of April--maybe sooner. She also told us when we get back to MT schedule your alteration appointment right away. Our first appointment was set for 3/31/18. The dress had not arrived so we rescheduled.

On 4/5/18, Ashley called our local store and was curious when the dress should arrive? Recently, packages have been stolen from neighbors and we just wanted to watch out for her dress. She was told the dress was now a "special order" and scheduled to arrive in MO around 7/23/18. Of course, my daughter panicked. That is 2 weeks before her wedding! She called me, and I then proceeded to call the MO store. I can not recall who I spoke to at first, but she were going to request that a rush needed to be requested this order. She indicated May was a stretch to receive, but would call me back in next 48 hours. We did not receive a call, so I decided to call again on 4/9/18. I spoke to another manager named Laura. She told me that she did she see the request but it was unclear if that could be done. She told me told it has unlikely that Johannah ever told us April for this order. She would do some checking and get back to me right away. After getting the run around again and feeling like this was not a big deal, I requested to just cancel the whole order. My daughter is very upset and we will figure something else out now. I explained that this is not what we were told and your sales representative made a serious mistake. I am quite certain Johanna looked at the date of the slip and went off that date, not taking a closer look at the actual date of the dress. As of today, nobody has returned a phone call.

I am so disappointed with Davids Bridal. We would not of purchased this dress knowing it was first available 7/23/18. We were all told April at the store. At no time was it ever discussed that the dress was a special order? In fact, 15 minutes after we left the store, Johannah had to call us on Ashley's cell phone because she forgot to get our mailing address and again did not mention a July date. This was a key element of the purchase. My sales receipt does not say "special order" or that the dress would not be available until 7/23/18. Ashley is so upset about how whole situation. What was a special moment she shared with her best friend is now a combination of mistakes! She now thinks she should of just stayed in Montana. This breaks my heart for my daughter!

We want the entire order refunded to the VISA card we used, as Davids Bridal was not able to fulfill the promise and purchase on the April timeline as we were told. I want to be able to return the alter sleeves back to our local store as they were meant for this dress. We have not received any items of the order. I have also filed a complaint with my Visa card as well requesting the same resolution. I cant get a return call from anyone in the store in MO. I will purchase the remaining 2 bridesmaids dresses but will not purchase my daughters dress from Davids Bridal.

I hope I can get a response and a quick resolution to this situation.

Sincerely,
Kristi Voegele

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10:31 am EDT
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David's Bridal Unprofessional service

I would like to make a formal complaint about the awful experience I had in Toledo, OH at their Davids Bridal store. I went into the store expecting to find the dress I could get married to the man I love in with all the happy memories. But no, that was the experience I had with your store in Toledo, Ohio. The moment we walked in I had a feeling things were going to be wonderful, I had my best friend/ maid of honor with me from out of town and my sister all ready to help me find the perfect dress. So we waited, waited, and still waiting not one of these woman even acknowledged our existence for nearly 10 minutes. So I thought well this isn't terrible but extremely rude. After we were finally acknowledged the lady at the host stand says, "Oh how wonderful, Mrs. Stewart all of your saved favorites are here in the store for you to try!" Immediately I felt relived, at least something was going to make my trip worth while! And boy was I wrong, with every dress this woman brought me I just felt worse and worse about myself not to mention I wasn't allowed to go look and pick out anything myself, I was told I had to tell her what I wanted and she'd take that information and find what I was looking for, which is fine don't get me wrong...If you actually listen to what I say and look at the pictures I show you! Alright so after about 10 dresses we ask the lady what about my favorites, she says with a frustrated attitude, "what favorites?" As if we were being rude and inconsiderate of her dress selections, which was not the case at all. But we merely wanted what I was told when were finally helped. So she pulls out the sheet of the favorites and disappears. So yet again we are left waiting for 15-20 minutes when the manager comes over and tells us that there is nothing she can do to help us anymore unless we were willing to spend a minimum of 800 dollars. Which we know isn't true considering we spent weeks looking at all the discounted dresses... Needless to say I left with my heart broken, embarrassed and humiliated because I am not able to spend hundreds of dollars and I thought It was alright because they had all these beautiful dresses for under 100 dollars.

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7:56 am EDT

David's Bridal What kind of service is this?

I got five bridesmaid dresses that had different colors and sizes. Looked like the store confused orders. I called their customer service and wasn't satisfied by what they offered (I believe there was a different solution).They said that if I want to receive a correct order with in time before my wedding, have to make a new order and pay same money. And I had to send wrong dresses back. After this, they would reimburse me for a previous order. I was forced to do what they said and now I 'm waiting for a refund.
Not satisfied, upset and angry.

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Carol Amo
, US
Nov 30, 2017 12:52 pm EST

I also am having the same experience with David's Bridal. I ordered 4 bridesmaid dresses and two of them did not fit my granddaughters. The same dress did not come in their sizes so I returned the two that were too big (which I had already paid for). I then ordered two new dresses in a size to fit the girls. All this took place back in late August, my wedding was September 9. I called when about 10 days had passed and no refund on the dresses. I was told I would need to wait a week or two longer and once the returned dresses were returned for sale I would get a refund. The girl said they did receive the dresses, so I knew they were there. It is now November, 30 and I have not ever received my refund. As it was, it took me 2 weeks to get them to give me their return numbers that had to be marked on the return box and inside the package. What a hassle, I would never recommend anyone buy anything from David's Bridal. They are a rip off company, I guess they rip just enough people off to get away with it and manage to stay in business. I am going to report them to the BBB.

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David's Bridal customer service rep. refund for bridal dress

My husband and I are planning our 10 Year vow renewal, I decided to go to David's bridal to look for my dress. Let me be clear that was the worse mistake ever. I made an appointment 2 months in advance, two days before my appointment I called to make sure all was set, because I never got an confirmation email. The that answered the phone stated she did not see my appointment I had with them however she can fit me in. My appointment day they had me standing there waiting for someone to help. After 30 minutes I started looking for my own selection of dresses. It was just a complete day of me not knowing where the consultant was. I found a dress I liked, which was discontinued I put down $300.00 and was not explained that I only had 3 months to pay the dress off. After paying with my card and I saw the date of 90 days I said to the cashier why was I not told that I had 90 days. She in returned was very rude and said well if you want I can return the money. I replied No you should of given the details before charging my card. 1 month later my whole bridal party went and they were no help I was literally running around grabbing dresses for 9 of the ladies (TERRIBLE). We were even laughed at by staff. My bridal party and I left and never returned. I went shopping for another dress wanted nothing to do with this store or the workers. I went yesterday and asked for a refund, waited at the line for 10 minutes before the manager even acknowledged me. I was told my money would be mailed to me which I was not told when starting the lay away, also its a 10 percent fee of the whole balance of the dress. Which the consultant originally told me it was 10 percent of what I put down. I will never ever ever recommend this place to anyone. BRIDES PLEASE PLEASE PLEASE I BEG YOU DO NOT GO HERE. NOT EVEN TO GET A FEEL THIS PLACE WILL MAKE YOU NOT WANT A WEDDING..

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12:02 pm EST

David's Bridal Shoes

I received a pair of shoes in the mail today...
I dont even know where to start- DISGUSTING.
There is gunk from someones toes, dirt/mud marks on heels, obvious wear on bottom of shoes, missing/loose beads, crease marks from wearing the shoe...other random marks on the shoes... and they were supposed to be "new"... I paid $60 for worn, dirty shoes?!?!
When I called I was informed they came from a store... so does that mean its ok they are obviously worn?
To top it off... I NEED the shoe for a wedding I'm in... and had to go down a size because they dont have the size I need... maybe thats why they sent me a dirty shoe to begin with.
So, I had to order a new shoe... of course they charge me for that ... I have yet to receive my refund for the dirty shoe I now have to return...

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David's Bridal Services

I ordered my original wedding dress July 2013 and repeatedly asked them to order me a petite. Dress arrived but was not petite, nor could seamstress pin the dress down to fit me properly. Frustrated I asked the store to allow me to start over and apply what was already paid toward a new dress. I returned to the store several weeks later and found a new dress off the rack. I pulled the seamstress out of her shop and asked her to take a look at the dress and confirm that she could in fact alter the dress down to fit me. She confirmed that she could and took over an hour to pin the dress down accordingly. When finished pinning, the seamstress asked if I was comfortable and I let her know I was still concerned with the top of the dress not fitting well. She assured me that once the alterations had been done, it would "lay on me correctly". One month prior to the wedding I returned for my fitting only to find that the top of the dress did not fit me properly. The seamstress looked it over but said she would have to start over and redesign the dress completely in order to get it to fit properly would she was not allowed to do. And, that although she felt bad there was nothing further she could do. I left the shop, one month prior to my wedding, having paid $450.00 for a dress and $497.00 in alterations for a dress that didn't fit me.

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8:03 am EDT
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David's Bridal Alterations not carried out

When I returned to Davids bridal, London, expecting my wedding dress to have been altered, after a fitting was done on my previous visit, it was not done. I contacted them, when I got home, but nobody returned my call. I sent an email to them, but still no response. I now see that the wedding dress I have ordered is half the price I paid for it, which just adds insult to injury ! I don't even want the dress any more now. I travel three hours each way to get to this shop each time. They are quick to make you pay for the dress and alterations up front, but don't carry out the after sales service. I am extremely hurt and upset as this has just taken all the shine out of what should be an exciting time. Laura Harvey

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David's Bridal Ruined my wedding experience

I went in and purchased my wedding dress from David's bridal in March and could not find anything in the store like I wanted for my bridesmaids. I ended up going to a thrift store nearby and found a David's bridal dress that was perfect and called the store to find out about it because I never saw it. They told me it was clearanced and that they could order from an outside store because the website didn't have the right sizes. I ordered the dresses from all over the country in April and was told by the store not to open them until I could get my girls together to come in and open and try on at the store (if something was wrong and I opened them at home it would be my fault). I took the dresses in to David's Bridal in Keizer, Oregon and when the manager opened the boxes, two of them were the wrong size, one was two sizes larger and one was a size two small. The manager searched and searched and told me they did not have any of the size I needed and that they could alter the bigger one but the other one would need to be changed to a lace back in order to make it work. Two dresses one way and one different? Screw that I wanted the dresses they promised me. When I asked the manager what happened and why the wrong sizes were shipped when I was assured they found them from different stores across the country, she told me that they must have been mistaken at that store and they shipped the closest thing. NOT ACCEPTABLE! A month and a half before my wedding and I don't have enough dresses and they wouldn't refund my money. After enough fighting and arguing they agreed to refund the money for the one dress that was too small and I figured I would plead my mother to make the third dress. When my other bridesmaid went in to have the larger dress sized down, I was told that they were going to charge me over $100 for the alterations, NOT ACCEPTABLE! I had ordered the right sizes and it wasn't my fault they shipped the wrong ones and didn't say anything. David's bridal completely ruined my wedding experience as a bride. Being a bride is all about having a good time and enjoying the planning process. This store and company ruined this for me and now all I can do is hope that it's all over soon. Funny thing that I spend over $2000 in dresses and accessories from this store yet didn't give a rat's a** about me or my wedding.One things for sure, I do not love David's Bridal and I will never refer anyone to this God-forsaken place.

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2:35 pm EDT
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David's Bridal Not honoring price quoted!

My Granddaughter and her father went to DB's Monday afternoon. Tried on a dress that she loved and talked to Consultant #711471 Jacob L. They were told the price of the prom gown was $130.00 which was %50 off the original price. Asked if they could hold it till later in the day. Yes! They called grandma (me) to see if I would like to go look at it with them that evening. Of course I went. Kaylee tried the dress that was placed on hold. . and several others too. When the final decision to purchase the dress on hold was made, we went to the desk and were told the price was not on sale and it was full price. The clerk called the manager (Danielle E #668310) over and Danielle said it was full price, and that Jacob was a new employee! Devastated, my granddaughter was in tears. They would not honor the quoted price. What was to be a happy occasion turned into a nightmare!
We left, too expensive for Kaylee's budget. While driving had a phone call from clerk that they could lower it to $208, not acceptable. Further talk they said they could lower it to $175 and that was final. We drove back and purchased the dress. I am so furious that you would not honor the quoted price and put my granddaughter through such trauma. What a sham. I intend to let EVERYONE know of this poor customer service. Anna Marie DeLauder, [protected].

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David's Bridal Photography

I went to Davids Bridal for my wedding dress and I will say I had no complaints when it came to the service or speed in which I received my dress and so I decided I would use their photography for the wedding as well. That was the BIGGEST mistake I EVER made! I was originally told I would have my images within 4-6 weeks of my wedding which I didnt think was bad so I proceeded with using them. Well I never spoke to the photographer until the week of my wedding, then she showed up 30 minutes earlier then she was suppose to, she was not dressed professionally well then we went to the venue and she took maybe 5 picutes of my husband before, no picuters of the front of us during the wedding only in the rear. Then when we were eating she stood at the bar eating for an hour and didnt take a single photo in that time. She said she ran out of ideas for poses after only about 10 poses outside and then left during the father daughter dance. I did not get a single photo of anything after the first dance which we did before we even ate. I still have not getting my photos or even gotten to see them at all and my wedding was September 29th 2012. I was told I SHOULD have them by Dec 5th I have called and complained and not been able to get calls back and when i did was only offered a small photo package for free. I paid $1000.00 for these photos and from the number of pictures she took I maybe only have 60 picutes if that and none of the cake cutting, flower toss none of that. I am very upset and dissapointed in the lack of customer service I have gotten. This was my wedding day, a day i will never get back and I dont even know what types of photos i have to try to remember it by. Do not use their services for photography EVER!

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RarelyComplain
Warren, US
Nov 21, 2012 8:51 pm EST
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Hold that thought for about 8 years and then revisit it. You'll realize its no big deal. Trust me on that.

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David's Bridal Horrible customer service

This is the worst David's Bridal I have ever been to. I would give zero stars if possible! I live an hour and a half from this location and had to get a dress from them- I called 4 times to make an appointment and each time an individual there took my name and number. I never received a call back. When I had finally made an appointment and ordered my dress the same thing happened. I ended up having my dress sent to me so I could do alterations elsewhere. The WORST part was when I called to talk to a manager about never receiving a call back she never even apologized! This place is horrible- if you do not have to order a dress there DO NOT GO! I have never been more offended by a store ever.

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slb8891
, US
Jan 15, 2010 6:25 pm EST

Please listen up for anyone who is looking to have a true happy and joyous wedding. My warning for you is unless you really want to add some more wedding nightmares to your life do not visit Davids Bridal at any location! They are a sham! The worst customer service i have ever experince! A time for someones wedding is suppose to be a time of celebration, and yes things do get complicated with where you are going to sit everyone, how much food you will need and where to have the wedding all together. But one of the most memorable moments in a womans life is when she goes to pick out her wedding dress. That dress that will make her feel so incredilbly beautiful and confident in. The dress that she is going to walk down the aisle and stare into her lovers eyes and marry. The dress should bring tears to her eyes or at least leave her with an emotion that she knows without it her wedding could not go on. That is what Davids Bridal promises us, but cannot deliever! "You'll love Davids Bridal!" Is the worst piece of crap i ever heard! I was planning a trip with one of my girlfriends that was getting married to go to Davids Bridal, all though i had been told of their dissappointments i decided we should give them a try anyway, because you never know all stores have there bad days. Anyway i met up with my friend at two o'clock to travel thrity minutes up to charlotte to look for her dress. Before we left i decided to make sure they had a slot for us to come that day so we didnt waste our time driving up there. So i called, when i finally got through a voice machine let me know that their location had moved. Now my friend thought this odd, because not only twenty minutes ago had she gotten the directions off line that told her to go to a diffrent location, that obviously wasnt there now. So thats strike one, now you maybe thinking i was taking this too literal, besides some places are maybe too busy to update their website, but you know how could they be busy if everyone is going to the wrong location. So i decided to brush it off and ask a real person when they picked up the phone. Then a woman came on i asked her about the move and she confirmed it was true, then i asked her for the real address and we were on our way. Before hanging up i asked her if it was possible for making an appointment for that day for in about a hour or sooner. She told me she would connect me and she would have to put me on hold. I agreed, foolishly little did i know what Davids Bridal's definiton of hold ment. I waited, ten minutes, twenty, twenty-five minutes! I was getting annoyed fast, i had hopped that this store had better been seriously busy to ignore a call like this. Finally around twenty-seven minutes someone answered me. "Hi" she said, "Well it looks here that i can fit you and your bridesmaids in on saturday for fitting is that good for you and at what time?" I was a bit confussed i said, "I am sorry, we hadnt said anything about bridesmaids or a saturday?" She responeded, "Well what kind of dress did you want?" I continued, "We were looking for a brides dress and we wanted to come in today, " Quickly she spoke again, "Oh sorry picked up the wrong line." And then she put us back on hold! Now it had been thirty-five mins now we were pullin into the parking lot still on hold, i was furious, but my friend reminded me not to show my temper. I took a deep breath and stepped out of the car and into the store. I was shocked as i stepped into their lobby, not only was there barely no one in the store, but there were at least five woman walking around, not one on the phone! Go figure! I went up to the front desk and politely introduced ourselves and that we were looking for a dress for my friend for her wedding. I also noted that we tried calling and were put on hold and left there. The employee just nodded her head as if was a everyday thing, which it shouldnt be, and asked us to have a seat. Then another woman greeted us, with not to bright of and attitude and my friend to fill out some paper work and pick out a few styles for her dress, and she did. Then we were greeted by another associate consaltant who seemed very friendly and i put my nerves to rest... for the moment. She brought us over to the dressing rooms that were smaller then my closet and told us to sit down. We went over when the wedding was and what price range she was in an what she was looking for. Then she walked away to grab the first three dresses. When she came back she went in with the first dress that was specifaclly the opposite of what my friend asked for, but she tried it on all the same. It was horendous! The fabric looked and sounded like it was made from a wind breaker. I quickly asked my friend what she thought and she asked to try on the next one and so the consaltant grabbed the next dress and went back into the dressing room. As i was waiting for the next dress i saw a woman calling out and asking for our consaltant, i grabbed her attention to let her know she was with my friend changing. She seemed to laugh to herself and then said out loud well she had another bride ready to go in so she needs to hurry it up. I was in shock! Number one, the disgusting attitude and the fact that she had the gaul to say this out loud to a customer no less, was appauling. I stared in shock at her as she walked a way. Then my friend came out in the next dress, still not what she was looking for. She tried on three more dresses and then i asked the consaltant about a dress i had seen online she told me that i could try to find it myself. Now i thought this odd because ten minutes ago she said that we couldnt even touch the dresses and now she wanted me to go searching for it. Obviously she didnt know her inventory or what she had advertising online. She also had a problem with math too it seemed, because she started to bring dresses for my friend that were out of her price range and still not the simple trumpet style she was looking for. I was starting to get very annoyed again and then to add a cherry on top that same woman who was looking for her earlier came by again telling her she had another bride waiting, like she wasnt with a bride already! My friend was getting frustrated and decided to leave and before she was even out of her dressing room her consaltant had already sat down with another family. I was completly blown away! Davids Bridal is suppose to be the famous grand place that woman come to to pick out there dresses, but all it is a bunch of pushy rude, no good snobby woman who work there not caring about your special day at all or anyone else for that matter. And that kind of business should not be in business as long as it has been, its ridiculous! After leaving that day i was so angry with my experince that i swore i would never step into another Davids Bridal again and i also swore i would help others from making that mind throbbing mistake. I even spoke of my experince to some of my co-workers and many of them agreed with me that Davids Bridal is one of the worst places to go if you are looking for any type fo dress. And not just here either, one of my co-workers had a problem in NY! So its obviously not a one store thing! So if you want to keep your happy day in bliss and your nightmares to a minium do not and i repeat do not go to a Davids Bridal!

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IngJ52
, US
May 14, 2010 1:40 pm EDT

Let me begin by saying it took me a long time to find my wedding dress so I made about 7 different trips to 3 different David's Bridals. Buying a wedding dress is emotional and stressful as it is, and I believe if you are spending any significant money on a dress you will be wearing for only one day and an important day of your life at that, you should NEVER be treated as rudely as I was treated. Let alone multiple time, in multiple ways, at multiple stores. The first time I ever went into a David's Bridal was long before my wedding where I went with my mother and sister just to look and get an idea of what I wanted. I swore I would never go back (I wish I would have listened to my instincts). The sales associates work on comission and it is obvious. My sales associate kept bringing me halter dresses even when I specifically told her I would never wear a halter dress. Not a big deal, but she didn't listen and still never got it and kept insisting, so I left my first ever trip to David's Bridal with a bad taste in my mouth and swore I would never go back.

Fast forward to a year later when I was seriously looking. I had gone to another bridal salon and my sister and mother and I decided to go back to David's Bridal because it was close to home. I had a neutral experience and warmed up to David's Bridal at that point.

Then, I went to a different David's Bridal in the city where I live. I had an appointment. At a specific time. I showed up early for said appointment. My sales associate went out of her way to tell me she didn't want to make me feel "rushed, " but she did have to get to a Mary Kay party in half an hour. Appointments are scheduled for 1.5 hours. I couldn't care less who helped me, but I was shopping for a wedding dress and I sure as heck didn't want to feel rushed, and I told the receptionist and the sales associate that I would be more than happy to have someone else help me. The receptionist wanted to get another consultant and I did too - the Mary Kay girl INSISTED on helping me while telling me she wouldn't rush me, all the while rushing me. The fact they work on commission was even more blatently obvious when SHE TOLD ME they work on commission and didn't want to lose the sale. Not tactful at all. At that point she was running around grabbing dresses and rushing me through the dresses. I had come in with a printed picture that I had found on the David's Bridal website I wanted to try. The associate who had claimed to "know every dress in the store" said that dress was long discontinued. I thought that funny since I had just seen it on a mannequin in the other David's Bridal I had been in. Again, rushed. After agonizing after the picture, she said...wait! I think this is on clearance, but we only have it in a size 16. (I was trying on 4's) They miraculously had the dress that was "long discontinued!" She finally wrangled it up and tried the 16 on me clipped, but I was still not sure and I would have to order my size online, sight unseen. When it was becoming obvious that I wasn't going to choose a dress within her half hour time frame, she reluctantly left but not before telling me that if I did order the dress online, to make sure to put in her code because they work on comission, before dashing off. I was left there rushed.

A little put off, I decided to look more in my size at my pace. Guess what? I found that dress IN MY SIZE! The long discontinued one! From the girl that knew every dress in the store! I grabbed it and went to try it on. At this point another associate (I think, she didn't introduce herself) came up to me like I was a criminal for approaching the dressing room and kind of asked what I was doing. I told her I had an appointment at this time and my associate left early, and I wanted to try on this dress. She was so rude and just said "well, that's fine, but you won't have anyone to help you and you're on your own." Well, no kidding, since my associate left me! I left that time and of course didn't purchase the dress.

I went to a different David's Bridal in the same city (I didn't want to go back to rude central), and my associate at that one was more than nice and helpful. The only thing worth noting about this experience was that I tried on another dress that I liked in a size 4. I didn't buy because I wanted my mother with me when I chose a final dress.

I went back to the first David's Bridal with my mother and sister knowing I would finally buy a dress that day since I was in town with them. Boy was this an experience. The first notable thing was that in addition to myconsultant (who was just ok) I had three other consultants staring at me - they apparently had nothing better to do that day). I went from having no consultants at one David's Bridal to 3 too many! This would have been fine if one of the bored consultants wasn't extremely outright RUDE for no reason and with nothing better to do.

As I stated previously, I had tried on a dress at a different David's Bridal in a size 4. I was looking for same dress at this David's Bridal to try on with my mother and sister. They didn't have the 4, ao I wanted to see if they had a size 6 to get a similar effect. At this point, the consultant who wasn't mine and I still don't know why she was there chimed in and said that a 6 wouldn't fit me, and I would need an 8. All I am thinking is "ok?" She was neither helpful nor nice. I had already tried on the dress in a size so I think I was intelligent enough to get the size that is appropriate, and if it not, to seek out a different size. Obviously she was not. I had tried on the dress and it had some bunching in the middle. Again, for no reason this woman piped in and decided to tell me that the dress did not fit right. I stated that the fit might not be correct in this size and that also, the dress is made of polyester, so that would contribute. Interestingly, this is exactly what aconsultant had told me at another David's Bridal, so I was simply repeating what she said. This bored consultant argued with me and told me that was not true. I said, "this dress is not made of polyester" and then she said, "Oh, it is." Aside from insulting me, making me feel bad, and insinuating I was fat, she ruined my mood, attitude, and a day that is supposed to be happy with her rudeness stemming from nothing other than the fact that she seemed bored. She wasn't even myconsultant!

My mother and sister told my consultant that I was a little offended and the other lady finally left.

I did end up purchasing a dress that day. Every David's Bridal I visited went out of their way to tell me that if you buy the dress that day off the rack, they will clean/steam it and fix any beading or superficial tears. I bought my dress off the rack and they refused to do anything to it because they recommend that I get my bustle done at another David's Bridal closer to where I live. I was very worried about that. There was a rip and beading missing, not to mention that the dress had been tried on by multiple people without it being steamed. I literally carried my dress out of David's Bridal without them touching it again after I had tried it on, and that worries me. A lot. I guess I am just hoping (!) that my David's Bridal here will acknowledge that, but with the service I have noticed elsewhere, I don't have much hope. Utterly, utterly disappointing.

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bellybone
, CN
Feb 24, 2012 6:55 am EST

Yes, Peridress is an excellent website for you to purchase dresses. I have a wedding dress of white simple style from Peridress! They made and sent it to me after promised days! It looks amazing! Very good fabric and exquisite seaming handwork! I am in love with it! Thanks for Peridress’s dress and their best price! I will purchase more dresses from peridress in the future.

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callin69
, CN
Feb 23, 2012 1:25 pm EST

I have a wedding dress of white simple style from Peridress! They made and sent it to me after promised days! It looks amazing! Very good fabric and exquisite seaming handwork! I am in love with it! Thanks for Peridress’s dress and their best price! Thank you. Peridress.

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panada
Harbor, US
Feb 22, 2012 7:54 am EST

I also have purchased my wedding dress from Peridress. The dress arrived in time. And fit me perfectly. I love it so much. I will purchase more dresses from Peridress in the future.

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catlinena
Coomera Waters, AU
Feb 21, 2012 7:49 am EST

I 'd like to recommend Peridress to you if you want to purchase dress on line. I purchased my wedding dress from them. The dress arrived in time. I love it so much! It is great for such a price! My neighbor who was a seamstress was impressed about the work on my dress! I am so happy! They also have give me a coupon code, I'd like to share it with you. The 5% coupon code is:p002rm356d . You can use it when you place the order on Peridress.

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Phyllis Winspear
Guisborough Tees, GB
Feb 21, 2012 4:54 am EST

Hi. Maybe next time you can try to order the dress online.I ordered my wedding dress from www.peridress.com. The dress arrived in time. Totally one week before the promised data! I couldn’t be happier for it was a most stunning dress I have had! It fits me so well! Thanks for their excellent work put in my dress! Especially the experienced seamstress! What's more, it is very cheaper . i am so happy . and I think I will always choose peridress .

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Anita R.
Gentry, US
Feb 15, 2011 11:47 am EST

Does anyone know where a woman in her late 50's can find a dress with sleeves or caps in a reputable Bridal Shop? After my experience with David's Bridal, today I will not buy anything from there store. I asked to by a dress with caps or sleeves no strapless or thin straps. I had a catalog shoved at me and was told I needed to order a jacket or a wrap. I explained that was not what I was looking for. She said that was all they had available. I then asked where the Mother or the Bride dresses were. She pointed and said there was nothing in ivory or white. I started to look but was so put off by her bad Customer Service I decided I would be better doing business elsewhere. I left the store and will not recommend it to any of my friends or associates.

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Poor Real Estate Agent
Flower Mound, US
Aug 26, 2010 8:07 pm EDT

Dont waste your time with them as they dont care about the poor servie. POOR SERVICE is their "MOTTO"
They are there to get paid and nothing else. Due to vast amount of complaints-they don't repspond not do they care

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Anonymous
Chico, US
May 25, 2010 3:20 am EDT

If it has bunching in the middle, then no, it does not fit right. And saying so is not insinuating that you're fat. Wedding gowns are unfortunately not always true to size.

You should have honestly bought the one at the store near you.

The second time you visited, they should have had another consultant take over and i think the reason why another didn't is due to poor management.

Listen, David's Bridal makes inexpensive wedding gowns. Don't expect to get the same service as boutiques that sell gowns that cost upwards of $3000 to $10000.

FTR, the "consultant" whom you thought was rude and bored could have been the store manager, assistant manager or another member of management. And usually consultants do like to watch brides try on gowns and talk to them... don't be insulted by that, they weren't "staring" at you either. Don't kid yourself.

And it's not that the store you bought the gown at refused to do a spot clean and a bead check, usually you leave your gown for a week or two and pick it up before the wedding, they don't do it on the spot. They were correct in saying that it would be better for the DB by you to do it since you don't want to have to drive back just to pick up your gown.

If it was so disappointing why give them the sale? You didn't even sound like you liked the gown that much.

And, FTR, sometimes the distribution center ships the stores discontinued gowns if they have extra, so there's a chance that the original consultant didn't know that one came in.

David's Bridal Customer Reviews Overview

David's Bridal is a popular bridal retailer that offers a wide range of wedding dresses, bridesmaid dresses, and accessories. The company has received a significant number of positive reviews from customers who have purchased their products and services.

One of the most commonly praised aspects of David's Bridal is their extensive selection of dresses. Customers appreciate the variety of styles, sizes, and colors available, making it easy to find the perfect dress for any wedding theme or personal preference. Additionally, many reviewers have noted that the prices at David's Bridal are reasonable and competitive, making it an affordable option for brides and bridesmaids on a budget.

Another positive aspect of David's Bridal is their customer service. Many customers have reported positive experiences with the company's representatives, who are knowledgeable, helpful, and responsive. The company also offers a range of services, including alterations and dress preservation, which have been well-received by customers.

Overall, David's Bridal is a highly regarded bridal retailer that offers a wide range of products and services at reasonable prices. With a focus on customer service and a commitment to quality, the company has earned a strong reputation among brides and bridesmaids alike.

David's Bridal In-depth Review

Website Design and User Experience: The website design of David's Bridal is clean and user-friendly, making it easy to navigate and find the desired products. The layout is well-organized, with clear categories and filters that help streamline the shopping experience. The search function is efficient and provides accurate results, saving time for users. Overall, the website design and user experience are top-notch.

Product Selection and Variety: David's Bridal offers an extensive range of products, catering to various styles, sizes, and budgets. Whether you're looking for a traditional gown or a modern ensemble, the selection is diverse and impressive. The variety of accessories, shoes, and bridesmaid dresses is also noteworthy, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: The pricing at David's Bridal is competitive, offering good value for money. While some high-end designer options may be pricier, the majority of the products are reasonably priced, considering the quality and craftsmanship. Additionally, the store frequently offers promotions and discounts, making it even more affordable for brides on a budget.

Customer Service and Support: David's Bridal excels in customer service and support. The staff is knowledgeable, friendly, and attentive, providing personalized assistance to ensure a pleasant shopping experience. They are readily available to answer any questions or concerns, both in-store and online. The customer support team is responsive and helpful, resolving issues promptly and efficiently.

Ordering and Delivery Process: The ordering process at David's Bridal is straightforward and hassle-free. The website provides clear instructions, and the checkout process is quick and secure. Delivery is prompt, with options for expedited shipping if needed. Customers receive regular updates on the status of their order, ensuring transparency and peace of mind.

Return and Exchange Policy: David's Bridal has a fair and flexible return and exchange policy. They understand that sometimes a product may not meet expectations, and they offer hassle-free returns within a reasonable timeframe. The process is simple, and the customer support team is readily available to assist with any returns or exchanges.

Quality of Products: The quality of products at David's Bridal is exceptional. The gowns and accessories are made with attention to detail and craftsmanship, ensuring that brides feel confident and beautiful on their special day. The materials used are of high quality, and the products are designed to withstand the test of time.

Bridal Consultant Services: David's Bridal provides excellent bridal consultant services. Their consultants are experienced and knowledgeable, offering valuable advice and guidance throughout the wedding dress selection process. They listen to the bride's preferences and help find the perfect dress that suits her style and body type.

Alterations and Customization Options: David's Bridal offers professional alteration services to ensure the perfect fit. Their skilled seamstresses work closely with brides to make any necessary adjustments, ensuring that the dress fits like a dream. Additionally, they provide customization options, allowing brides to add personal touches and make their dress truly unique.

Overall Shopping Experience: The overall shopping experience at David's Bridal is exceptional. From the moment you enter the store or visit the website, you are greeted with a warm and inviting atmosphere. The staff goes above and beyond to make you feel comfortable and valued as a customer. The wide selection, quality products, and excellent customer service contribute to a memorable and enjoyable shopping experience.

Reputation and Trustworthiness: David's Bridal has built a strong reputation for being a trustworthy and reliable bridal retailer. With decades of experience in the industry, they have established themselves as a go-to destination for brides-to-be. Their commitment to customer satisfaction and their positive reviews from countless happy customers speak volumes about their reputation.

Additional Services and Resources: In addition to their extensive product offerings, David's Bridal provides a range of additional services and resources. They offer wedding planning tools, style inspiration, and expert advice on their website. They also have partnerships with other wedding vendors, making it convenient for brides to find all the necessary services in one place.

Social Media Presence and Engagement: David's Bridal has a strong social media presence and actively engages with their audience. They regularly share stunning wedding inspiration, real bride stories, and updates on their latest collections. Their social media platforms serve as a valuable resource for brides, providing ideas and insights into the latest trends.

Competitor Comparison: When compared to its competitors, David's Bridal stands out for its wide range of products, exceptional customer service, and reasonable pricing. While other bridal retailers may offer similar services, David's Bridal consistently delivers on quality, variety, and value for money.

Recommendations and Conclusion: Overall, David's Bridal is a top choice for brides-to-be. With its user-friendly website, extensive product selection, competitive pricing, and excellent customer service, it ticks all the boxes for a successful shopping experience. Whether you're looking for a traditional or modern wedding dress, David's Bridal has something for everyone. Highly recommended for a stress-free and enjoyable bridal shopping experience.

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