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David's Bridal
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2.2 162 Reviews

David's Bridal Complaints Summary

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Our verdict: Engaging with David's Bridal, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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3:48 pm EDT
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David's Bridal Delivering wrong items

I visited the David's Bridal store in Brooklyn to buy my wedding gown and other items. The consultant was helpful, but I did not realize that when she was billing me, she put in the order not the corset I tried in the shop, but a completely different model. I paid for the combined delivery of the items to my home address in a different state. A few weeks later I got an email saying that I need to pick up the corset at the store. It wasn't an option, first of all, because I am away from NY, and the corset # was different from what I tried in the shop. I called the store. First, the secretary left me on hold transfering to someone who was not picking up the phone. I hung up after 7 minutes, called again and asked her to check that someone is ready to pick up before transfering me. She tried to compain, but I knew from my visit to the shop that she is sitting literally around the corner from the associates and could just turn her head and call for them. Then I spend about 20 minutes talking to an associate. He tried to talk me into several options that required more payment, such as delivery of different packages etc. I insisted that they should send me the corset I tried in the shop, together with my dress, for which delivery I had already been charged. Finally, we agreed on these conditions and on refund of the difference in price of corset (the one they tried to push on me was more expensive).
Now, it's been two months since my visit. They delivered a box with a corset, which is neither what I tried nor the one they tried to send before. It does not fit me. I tried to find a corporate contact of David's Bridal, but they do not provide and feedback or contact forms online. I can only try to call the shop in Brooklyn again, or give up and buy the corset I wanted online, of course for an extra charge. I am very upset with this "service" of pushing on me the items I have never tried or ordered, and with the absence of contact information to get in touch with the company.

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Joe
, US
Jul 16, 2009 3:49 pm EDT

I visited the David's Bridal store in Brooklyn to buy my wedding gown and other items. The consultant was helpful, but I did not realize that when she was billing me, she put in the order not the corset I tried in the shop, but a completely different model. I paid for the combined delivery of the items to my home address in a different state. A few weeks later I got an email saying that I need to pick up the corset at the store. It wasn't an option, first of all, because I am away from NY, and the corset # was different from what I tried in the shop. I called the store. First, the secretary left me on hold transfering to someone who was not picking up the phone. I hung up after 7 minutes, called again and asked her to check that someone is ready to pick up before transfering me. She tried to compain, but I knew from my visit to the shop that she is sitting literally around the corner from the associates and could just turn her head and call for them. Then I spend about 20 minutes talking to an associate. He tried to talk me into several options that required more payment, such as delivery of different packages etc. I insisted that they should send me the corset I tried in the shop, together with my dress, for which delivery I had already been charged. Finally, we agreed on these conditions and on refund of the difference in price of corset (the one they tried to push on me was more expensive).

Now, it's been two months since my visit. They delivered a box with a corset, which is neither what I tried nor the one they tried to send before. It does not fit me. I tried to find a corporate contact of David's Bridal, but they do not provide and feedback or contact forms online. I can only try to call the shop in Brooklyn again, or give up and buy the corset I wanted online, of course for an extra charge. I am very upset with this "service" of pushing on me the items I have never tried or ordered, and with the absence of contact information to get in touch with the company.

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angelica riley
Dumas, US
Nov 02, 2009 9:05 pm EST

I ordered 3 size 12 dresses and received 3 size 22 dresses
order # is 1994835
I would appreciate if someone would contact me ASAP
to see what is going to be done about this matter
Angie Riley
contact me at
angieriley@valornet.com

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12:33 pm EST
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David's Bridal Never again!

Initially when I purchased a bridesmaid dress the girl helping me told me the hem would run $10 and the alterations would run $50. You can imagine my surprise when I took the dress in for a hem and they wanted to charge me $60. They then told me the dress didn't fit because of my bra and tried to sell me a bra for another $60. Not to mention that the sale people completely ignored me. There were approximately 8 sales people present and I was the only customer. I will never set foot in another David's Bridal again.

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9:16 am EST
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David's Bridal Sleazy sales tactics

I found what I thought was the dress & veil of my dreams at the Sunset Hills location in St. Louis last Thursday. I put the dress, garment bag, veil & blusher on layaway and put down a deposit of $200 (total was about $750 with the dress and veils). The dress was very beautiful and the veil was dainty with a small edge of pretty beads very light and simple. I was kind of surprised that it was $179, but the consultant told me that is how much they run on average. So I came back on Sunday to try the dress on again with headpieces (tiaras and headbands) and to get my Maid of Honor's opinion. My consultant let me try on the headpieces with the dress but in a different size since the one I bought was on layaway. I thought that was odd because I had already put money towards it... but whatever... She also brought out a sample of the veil I had in layaway. I was very confused at first to see that it was NOT the same veil as the one I had tried on last time! It was this heavy thing with gaudy beads and tacky lace! I asked her if this was the same veil from Thursday... she double checked and said that it was indeed the same on that I had on layaway. I didn't make a fuss then but I was 99% sure it WAS NOT the same veil. IT WAS NOT MY STYLE AT ALL! Since they were very busy on Sunday and my consultant was working with about 3 other customers, I just left and went home. I compared pictures from Thursday with the ones we took that day and I confirmed it WAS NOT THE SAME VEIL! So basically I had bought something that I didn't try on. I could not believe they had done that to me! So I decided I would go back Tuesday night (Monday was a holiday) and take that veil off of Layaway. I figured I wouldn't cause a scene and I was just trying to give the consultant the benefit of the doubt thinking maybe she mixed the veils up. When I arrived I spoke with a girl named Tammy who was professional but did not seem to want to help me. I was hoping to take the veil off layaway and just put that money towards my dress. She told me that I could not do that. She said I had to pay everything off first and then I could exchange the veil for something else of equal or LESSER value. So if I couldn't find something worth $179 (cost of the veil) then I would basically LOSE money. Now why would I want to pay towards something I didn't want in the first place?!?! Or even more so something that I never even TRIED ON!?! Next she told me that if I cancel the layaway I could only cancel the entire purchase not just a portion of it. So I did. I canceled the dress and everything. To top it off she tried to tell me that I would forfeit the 25% I had put down. I had to point out that the layaway policy CLEARLY STATES that all cancellations with in 10 days entitle the buyer to a FULL refund. THANK GOODNESS I had read the policy! It's a shame they lost business over a simple matter. We were planning on outfitting our entire bridal party (12 people) plus the mother of the bride & mother of the groom through David's Bridal. We were also going to go with them for our invitations and party favors. To quantify this: They lost about $6000 over a matter of $179. What fantastic business sense they have! I was hoping to send an email to corporate but there is only a mailing address on their site and I will be sending a letter but I doubt anyone will read it. I would not recommend David's Bridal to anyone.

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Hannn
Knoxville, US
Sep 23, 2014 4:03 am EDT

Um maybe you should have gotten the point across that it wasn't the same veil. You should have showed her the pictures. Not DB's fault you couldn't put your foot down and stand up to her. Just saying.

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8:00 pm EST
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David's Bridal Marketing tactics

Our daughter is getting married in California and selected David's Bridal as the source of her wedding dress and wedding party dresses. My wife went into the store in Tacoma, Washington, to order her dress and they insisted on personal identifying information, even though it was a cash purchase. Shortly thereafter, we began receiving telemarketing calls from other businesses, including the Mens Wearhouse chain. We are sure that this is the source because we always insert a "time bomb" when responding to marketers or merchants, such as a mispelled word or name or some incorrect but vital information. That way we know the source of marketing we receive in violation of ethics and often law. In this case, we are on both the state and federal "do not call" lists. Today (2/11/09) we received a call from "Steve" at the David's Bridal customer relations office in Virginia, asking how their service is. When my wife relayed this information to him, he replied that it must have been a dishonest employee who sold the information to make some extra money, because David's Bridal has a policy against selling information. He said this very matter-of-factly, as though having a dishonest employee doing such things is no big deal and not unusual for this business. Also, since providing her registration information to this business in Fresno, California, our daughter has been flooded recently with spam e-mails tailored to her wedding plans. She made the mistake of providing them her e-mail address so they could contact her.

I do not recommend this outfit to anyone who does not want to be forever haunted with junk mail, spam and telemarketing calls in violation of the Telephone Consumer Protection Act.

Ted L. Bader, Hoodsport, WA

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lizlmt
Avondale, US
Mar 15, 2009 2:43 pm EDT

sorry the site is actually... http://www.davidsbridal.com/webapp/wcs/stores/servlet/PrivacyView

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lizlmt
Avondale, US
Mar 15, 2009 2:39 pm EDT

I recently received calls from Men's Wearhouse as well for tuxedo rental for my fiancee. He's in the Army so he will be wearing his military uniform so therefore neither one of us ever inquired about renting a tuxedo. I suspected them when I got the call, but never thought anything of it. Well yesterday was the tip of the iceburg when I received a call from a company called "Royal Prestige" saying that I had won some prize package with a 3-night stay at a hotel, etc... I told the girl that I never entered any contest & asked her where she received my information she could not tell me... of course not, right? She then wanted me to set up an appt. for 8:30PM at a hotel she said it was 1-hour long & that they'd try to get me out of there as fast as they could. She said there was no purchase neccesary, blah blah blah. So I set up the appt. to see what it was all about. I did not go however after having time to think it over I knew if it sounded too good to be true it probably was. Plus why would I have to go to some hotel to pick up my "prize" & why did it have to take an hour. She was also VERY persistant about me having to bring my fiancee along with me as if it was a requirement. Anyways... I did do some further research today & came across a lot of consumer complaints about this company that supposedly makes you sit thru an hour long presentation full of false claims that have no scientific backbone to them trying to sell young happy couples $2000.00 pots & pans! WHAT A DISGRACE! Ontop of that the company preys on you & pressures you to make the purchase & they even offer financing which is RIDICULOUS. For pans? WHY...How are newlyweds supposed to be able to afford pots & pans at that price! CRAZY... I then found out from some other disgruntled consumers that they never received their money back, etc... when they were not satisfied with the products they just spent their life savings on. I then found a few threads of people that said David's Bridal had allowed these people to get their grubby scamming hands on your PERSONAL & PRICATE info, HOW RUDE & SHAEFULL! I did some other digging as well & found that in fact on David's bridal website actually discloses that they are aloud to sell/rent your personally identifiable info. whether you like it or not! When we bought my dress no sales person ever told me they would do something like that. Here is the link to that very page with that horrible policy of theirs. http://www.davidsbridal.com/webapp/wcs/stores/servlet/PrivacyView. As it states verbatim from that link... David's Bridal may also choose to sell, trade or rent your personally identifiable information to third parties providing offers that we believe would be attractive to our customers. If you wish to opt out of these offers, please send an email to remove@davidsbridal.net. Please note that we are not responsible for the privacy policies or practices of these third parties.
I suggest anyone as unhappy as me write them a very forward email letting them know how you as a consumer feel, that you were never told this would happen. As a matter of fact I let them know as well that I was planning on getting my bridesmaids dresses there, but not anymore I don't want my girlfriends going through what I have. Thank God I decided not to go to that meeting who knows what I would have risked! All because David's Bridal wanted to make a quick buck off of me!

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11:57 am EST
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David's Bridal Bad service and customer injured

I recently had visited two David’s Bridal stores one in Northridge, CA and one in Oxnard, CA. My first experience was not a good one to say the least. They associates were unprofessional and had no idea what they were speaking of. I ended up getting the store manager over to assist me because she actually knew the designers and had some customer service skills. I ended up purchasing a dress and had to order it for delivery in April 2009.

My second visit to David’s Bridal was the one in Oxnard, CA at Rose. That experience was such a horrible one! First when scheduling the appointment I asked the receptionist when would be a good time to come in when we could get an associate to assist us with sizes etc. I was told the best time to do this would be at the end of the day! Otherwise I would have to deal with the "party like atmosphere" basically the craziness of the associates not being able to assist you because they are assisting thousands others customers at the same time. I the bride was having to grab different color dressed and sizes for the whole wedding party. I then decided I wanted to try on the dress I purchased 2 weeks prior from the David Bridal in Northridge. The associate told me to go and take a look to see if could find the dress on the rack. I didn’t find the dress on the rack however I did find the dress on a manikin. When I asked to try it on she said that she would need to get permission. She then returned and stated that I could try it on and it would be a few minutes to get the dress. Finally after 10 minutes I was given the dress and had my sister assist me in putting the dress on. As directed by the associate I put it on over my head and when I did this I felt a sharp pain going down my left forehead and it keep on scratching me all the way to me eyelid. At that time I said OOCH what the hell is scratching me. As I looked at the dress the associate had left the large pens that had held the dress on the manikin on! This was it! I had too much and left with all my bridal party. I don’t even think anyone noticed we were gone!

I would NEVER recommend any brides going to David's Bridal for anything! The whole experience was horrible and this upsets me because this was supposed to be a special experience! I believe this establishment should be audit and I am sure you will see a lot more complaints other than mine! If I could I would cancel my dress and go elsewhere. However it is a non refund purchase.

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Anonymous
Chico, US
Apr 25, 2009 3:18 pm EDT

Well the problem with letting brides look themselves is that there is the potential of them ruining or staining the dress somehow. It's better to pin that on the associate than the customer. That's why an associate also has to help them try on the gowns.

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NewEnglandShopper
, US
Apr 25, 2009 9:23 am EDT

I don't see anything wrong with looking through the racks yourself just because you're the bride. In fact, I like the freedom of not having to try on only whatever the consultant decides to bring you. It was certainly very bad of them to have left in pins that could hurt you, but it was the mistake of one harried associate in one, clearly overcrowded, store. It should not be considered a reflection on David's as a whole franchise.
My consultant, April, in CT was wonderful! I think that the real advantage though, was that I went at a time I knew would not be busy. Later I went multiple times w/ different bridesmaids to get their opinions seperately as it fit their schedule and I always made an appt. because during evenings and weekends a store like David's certainly can't help being busy. That would mean turnign people away. If you have a job with flexible hours take advantage of that when going to David's. Also, if you live in an area with multiple David's try to pick the one that is most out of the way from the malls and main retail areas around you. It will be the least busy.

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Anonymous
Chico, US
Apr 21, 2009 1:51 am EDT

They told you it would be busy at that time you went in to the Oxnard store. It's your fault for not listening. Idiot.

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4:05 pm EST
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David's Bridal Discrimination

My friend is getting married in July of this year 2009. She, her mother, her physically challenged 4 year old daughter and her five bridesmaids including myself went to David's Bridal on January 25, 2009. We arrived in a positive state of mind and with high spirits this would be fun and exciting. My friends and I are not what you would consider small women - are sizes range from 6 to 22 in dresses. Everything was going smoothly, we had all tried on our dresses and the young lady who helped us was very helpful. We are boisterous ladies, some of us use colorful language but we are friendly and try get along with everyone. I noticed we were not as nicely dressed as some of the other customers with their tiny frames, colored hair, nice haircuts, expensive purses and full blown makeup several of the store representatives were giving us certain glances. My friend’s daughter was in her stroller - although she is four her medical condition does not enable her to communicate and frolic as most four year olds do. She is mostly deaf and has medical devices implanted in her head so she can distinguish sounds. Unfortunately she suffers also from a seizure disorder and communicates with sounds rather than words as her medical condition has hindered her learning process. Nonetheless she is a beautiful girl and we love her dearly but it doesn't seem some of the store employees feel the same way we do about our little angel.

My friend's daughter as any child would be did not want to stay in her stroller and became upset. I decided I would try to soothe her and picked up one of the hand mirrors customers are given to use to see what the back of their dress looks like while they are wearing it. I held it up to my friend’s daughter’s face so she could look at herself. Children’s reflexes are more quick than adult’s at times and this one no exception and my friend’s daughter grabbed the mirror and threw it on the floor. The mirror landed face down and I had a feeling it was broken. I planned to pick up the mirror and ask someone how much it would cost to replace it when a sales clerk snatched it up off the floor, made a sharp sigh and made it a point to turn it towards me while she looked away so I could see it was broken. She then walked away briskly. It was the sound she made and her mannerisms that upset me. This was the same woman who had acted in a “holier than thou” manner when we entered the store. I was upset because I felt if I were in her place I would have said “is everything okay, can I help you?” to which I would have stated “I’m afraid this mirror has been broken, how much to replace it?” But she didn’t, she scoffed and didn’t give me the respect of acknowledgement. I told the bride and the bridesmaids what happened and they were concerned. I told the girl who was helping us what happened and that I wanted a manager and she left to get her. The manager was busy ringing up other people so I waited, and waited ….and waited. I approached the woman who had taken the broken mirror and I asked her” I’m not happy with the way you handled what happened with the mirror? Why didn’t you acknowledge me?” She responded “I didn’t want anyone to get hurt.” My thought is if you want to make sure someone wasn’t hurt would you not ask “Is everyone okay?” This woman didn’t even look at me or my friends daughter she just picked it up and walked off – you would think she would have at least checked the child if she were concerned. She also added “I didn’t want you to be embarrassed” To which I answered “Embarrassed by what? Embarrassed by a child? Why would I be embarrassed by a child throwing something?” She didn’t respond she just ignored me. I got the feeling she meant embarrassed because a child like my friend’s daughter would embarrass someone – a child with a disability who grunts instead of speaking.

The store manager approached at this time and the woman didn’t have the courtesy to stay to defend herself to which the manager’s reason was she was helping other customers and this matter apparently didn’t take precedence over the sale she was trying to complete. The manager was appalling to say the least. Before she even opened her mouth I could tell by her demeanor she felt we were beneath her and had no business to question her or her employees. I advised her of the situation. She stated “I wasn’t here and neither was the girl helping you so I can’t say what happened and I’m not taking sides I am being diplomatic”. I thought to myself, are the customers not always right especially when the customers are looking to spend 1500.00 and more at your store? The manager continued: I will take the necessary measures we have in place to rectify this…” to which I stated “listen, I don’t appreciate what was done and …” to which she interrupted me stating “I told you I would do what was necessary..” to which the bride’s sister in law stated “I think she should apologize for what she did.” The manager said and mind you this was all in a condescending tone “I cannot make anyone do anything” and continued to talk even when the sister in law stated “but she’s human and she should recognize when someone has been offended “but the manager wouldn’t stop talking and at this point I stopped listening because now the manager was talking down to my friends sister in law. I looked at the store manager and stated “Why are you speaking to us as if we don’t understand you, why are you talking to us like we are stupid?” and the manager responded “I’m sorry you feel I am not talking to you in the right manner.” The manager went back to the bride’s sister in law and they proceeded to argue with one another. I asked the girl who had helped us and asked her for the corporate number, she said the store manager is the only one with it and she didn’t know how to get it. I interrupted the manager and asked her for the corporate number. She rattled of the number in a condescending, melodic tone and then I asked her for her name “My name is Dana Martin and I’m the only one with that name in this store.” I asked her for the other woman’s name to which she stated “Her name is Tina.” I asked for Tina’s last name and she said “I can’t give that out” to which I stated “You are very uncooperative.” Then I told the bride and everyone I was leaving and I would not be buying my dress here and I will tell everyone I meet to never shop at David’s Bridal. Upon leaving the store I called the corporate number and left my first vocal complaint in a voicemail as no human was available to take the call. In fact, I am writing this complaint 3 hours after the event occurred. I have yet to talk to the bride to find out what happened after I left but if she decided to continue doing business with David’s Bridal I feel so strongly about the injustice done that I will refuse to be in the wedding. I know if my friend’s and I had been more attractive and less noisy and if our little girl had been what society considers “normal” we probably would not have had this occurrence. Or maybe if the store employee and the manager had better manners and more experience in their positions they would have listened to us and apologized rather than tried to prove to us we are as dumb and unimportant as they believe we are this would not have happened.
I will never shop at David’s Bridal again. This is a shame since I am a repeat bridesmaid and I am sure there will be many times again where I need to buy a dress for the occasion.

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Anonymous
Chico, US
Nov 02, 2009 1:35 am EST

You're a psycho! Why on earth would you even give a flying ### if someone didn't "acknowledge" you when they picked up a broken hand mirror? Why the ### would you care if she didn't look at you when she picked it up, why the ### does that even matter?

And her comment about not wanting you to be embarrassed had NOTHING to do with the four-year-old.

You're also ### about how the other CUSTOMERS looked at you in the store? Lady, stop being such a ###ing egocentric! No one cares about you! The store associate didn't do anything to warrant her apologizing to you, and I'm sorry that you feel that every single ###ing person has to dote on you or else they hurt your feelings.

Of course she can't give out an employees last name? Duh? And what on earth were you going to complain about? That the store associate didn't look at you when she picked up bits of broken glass? That she didn't dote on you and kiss your ### and ask you if you were OK?

There was ZERO "injustices" done to you. Zero. You're just a psycho and I feel so sorry that that store had to deal with your crazy ###. They're LUCKY they don't have to deal with your psychotic ### anymore! And you're seriously going to refuse to be in the wedding? That's so ###ing selfish of you. And I still have no idea what you wanted the manager and associate to apologize for.

Congratulations, you're a horrible, horrible human being and there is a special place in hell reserved for you.

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lana
Calgary, CA
Mar 28, 2009 6:39 pm EDT

I have to agree with Mary on this one. You could have taken your own mirror (or something else of yours to entertain her) out for her to play with but instead you used the stores and broke it. The result is having glass everywhere where other customers can get injured from. That business had the right to be unhappy and not serve you, how would you like it if someone came to your work place and broke something and still expect to see you happy that they broke something. That never happens so take the discrimination/ handicap card and put it away because at the end of the day they had the right be pissed at you.

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Mary
Nyack, US
Feb 11, 2009 6:45 pm EST

wow maybe if you weren't such a horrible customer they wouldn't have handled it that way, don't always assume because someone in the party has a disability that the employees are discriminating because we don't appreciate you pulling the handicap card out because it's such a cop out, the fact is many people in our stores are irresponsible with their children and accidents like that happen because they're not careful, of course the manager was upset b/c they deal with horrible customers all day and rowdy children that are not behaving appropriately, would it have been better if she had picked up the mirror with a smile and said "oh thank you so much for breaking are mirror how thoughtful of you" no i don't think so b/c now there's the mess to clean up and glass and carpeting don't go well together so now other customers may complain about it or claim that theyve hurt themselves on it so now it has become a hazard on the floor, you should think next time before you assume and say something completely wrong

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David's Bridal Horrible service at not 1 but 2 locations!

I'll be in wedding number 10 in May. I'm starting to get excited about this one because the plans are coming together. The bride is letting us pick which dress we want to wear (Yay!) out of a few options that she selection. So, I've been trying to get to a David's Bridal to try one of the options on. I went to the David's Bridal in Antioch on Monday to find out that it no longer exists (Go Figure...let's just shut Antioch down why don't we?). That left me with three David's Bridals to go to - none of which are in Nashville - all of them at least 30 minutes away. *sigh*

So, I decided to go to Cool Springs to the David's Bridal. We can call this one DB1 since it's the first one I went to TODAY. I walk in and no one is sitting at the front desk. I'm weary of going into bridal shops and just roaming around because it's a specialty store. So, I wait...

And wait...

And wait...

Suddenly, this woman appears and says, "Did you need something?"

I proceed to tell her that I am in a wedding in May and I need to try on 2 dresses that the bride selected. I proceed to show her the list and she kind of waves it off. She explains that I would need to be fitted and that I may have to wait a few minutes. I told her that it was fine and asked her where the bathroom was. Despite her slight attitude, I proceed on to the bathroom and then went to the racks to try and find the dress.

The dresses were haphazardly placed on the rack but I was able to find the ones that I needed. They weren't all in my size but I picked a few as samples so that they wouldn't have to search feverishly for them. When I get to the desk, she says, "Let me see if I can find someone to help you." I said, "Great! I just thought I'd get these dresses as samples." When she returns, she says, "We're really busy right now. Is there anyway you can come back because... (AND THIS IS THE PART THAT REALLY PISSED ME OFF)...you're obviously frustrated and can't wait."

Without even pondering that she just made an assumption about me and my feelings, I said, "You know what? I'm good. I'll just go to another David's Bridal. Have a good day."

Her: Please don't leave.
Me: NO, I'M GOOD! YOU SHOULD HAVE POSTED ON YOUR WEBSITE THAT AN APPOINTMENT IS MANDATORY!

That was instance Number 1. The second instance happened 2 hours afterward the first instance. As I'm ordering my dinner, I decide to try and make an appointment at the David's Bridal in Murfreesboro for this evening. I call and make an appointment for 7PM. I get lost trying to find it but eventually found it. I was a few minutes late but I called ahead to let them know that I would be late.

I walk into the store and (again) no one was sitting at the desk. I know they must be busy. However, the girl that was walking through carrying a dress could have said, "I'll be right with you ma'am.". Keep in mind I MADE AN APPOINTMENT THIS TIME. So, I wait...

...and wait...

...and wait some more.

Finally, I decided to start walking around to see if I see anyone. I see a woman walking through the store. She was busy but caught my eye and said, "May I help you?" So, I told her the same thing I told the last woman. Being that I noticed she was busy, I said, "I'm going to go ahead and start looking for the dresses.". She said, "That's totally fine! I'll be right with you in a second!"

So, I go back into the racks. I lost the paper I had written the serial numbers on so I went back through the emails in my phone. I found the dresses and came back out to get waited on. The girl I saw earlier was having a conversation with another woman who worked there. Neither one of them acknowledged me. So, I wait...

...and wait...I move to another spot in the room...and I wait...

The girl I saw earlier was now playing on the computer. At this point, I put the dresses down on a chair and leave David's Bridal...PISSED.

When I get home, I start to search for an email address or phone number to report my complaint. They have nothing of that sort on the website. Therefore, I call the only other David's Bridal near the Nashville area to discuss the matter. While talking to the manager, I break down crying. For several reasons:

1. I feel like I've been discriminated against.
2. I just drove to 2 David's Bridals outside of Nashville.
3. It was just plain rude and uncalled for.

The woman I spoke with at Rivergate apologized repeatedly. I made an appointment with her and she promised that I would be taken care of. She stated that they will be BUSY but I will be taken care of when I come in on Saturday. She also gave me the name and number of someone to call and report this to.

All I know is, I WILL NOT be using David's Bridal when I get married. They can kiss my...

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3:11 pm EST
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David's Bridal Customer service

I will never refer any bride to go to Davids Bridal. I went and ordered my dress from Davids Bridal in October and was told it will be expected to arrive in about 6-8 weeks. I went to this store on three separate occasion and no one informed me that my dress has arrived. About two days ago I take the rest of my bridesmaid to get there dresses and as we were in the process of wrapping up the sales associate asks me if I would like to pick my dress up. I was puzzled because this was the first time I ever heard that my dress has arrived. So asked her when did my dress arrive and I was told it arrived in October therefore, my dress has been sitting in this shop for two months and I was never informed. Then I was told I would be contacted by one of the managers and still have not received a call but what should have I expected they let my dress sit there for two months so I knew the manager would not have called. I am still in the process of getting to the bottom of this situation but as far as there customer service they failed.

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Kristine Kos
Milwaukee, US
Nov 03, 2009 8:50 pm EST

~ p3rdyp1nkr0ses ~ I am VERY sorry you work for David's Bridal. Someday you will wake up and realize how horrible their customer service really is. I disagree with you ~ and I will NEVER step foot in a David's Bridal store ever again. And I have already steered a few friends and family members away from the store also. The customer service of those that work for David's Bridal is HORRIBLE. I went to two different stores in my local area and BOTH I received the same horrible customer service. A sales lady at one store wouldnt even assist us on trying on jr. bridesmaid dresses because we were not registered there. (A little background - my gown is from Eva's Bridal along with my flower girl dress, and bridesmaid dresses). We were looking for a dress for our jr. bridesmaid. And David's Bridal was unwilling to help us simply because I didnt go through them for my other bridal party dresses. THEN ~~~ a few months later, my MOH and myself went to a different David's Bridal and they refused to assist us AGAIN simply because we did not have an appointment. I was told to come back the next day and make an appointment. She did not care that I was in a bind, even though TWO sales associates were free (meaning they were not helping other customers). Aside from these two sales associates being AVAILABLE, they still would not help me unless I had an appointment. She took the dresses that I had in my hands as if I was not allowed to even TOUCH the dresses. I left the store very disgusted, and I will never go back there! The customer service was HORRIBLE! BTW ~ I am not a high maintenance kind of girl and I do not look for the high quality, flashy, designer dresses. I just wanted something that looked nice and was reasonably priced. I found that (and awesome customer service) and Eva's Bridal Center in Oak Creek, WI. Anyone looking for a very reputable business, I highly recommend Eva's. =)

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etta
jacksonville,, US
Jul 01, 2009 12:09 pm EDT

i am a sixty-nine year old woman i have never shopped at david's before . My husband is retired army we are from California living in Jacksonville, Ar. I purchased a dress from David's I did not know there return policy.I have never tried the dress on, because my granddaughter who lives in New Orleans asked me to go to David's and purchase the dress i did.The dress cost me $200.00 dollars .I am retired.I never tried the dress on.I took the dress back to the store in North Little Rock, and refuse to take the dress back.All I want is a credit to my account.I doubt I will be in another wedding.My husband and I raised our granddaughter and put her throught college.I do not think i am asking for to much.

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p3rdyp1nkr0ses
, US
Jun 19, 2009 3:48 pm EDT

As a David's consultant, I know one of two things must be true: Either a. that your story is false, because it is against our policy all over the continental USA to hold a dress that was ordered for more than 30 days, afterwards we send it back with no chance of a refund and we do make sure we contact by email and phone to the bride and her bridesmaids that the dresses are on hold, ready to pick up, (oh, and by the way, the managers do not call the clients, the receiver/supply manager does) OR b. the store you were at was really, really lousy and did not do their job according to our by-laws, which, the very thought of, makes me sick. =)

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6:01 pm EST
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David's Bridal They lied about alterations!!!

Please, I'm begging you all to NOT EVER shop at David's Bridal! I wish I had researched the company more before I even wasted my time with them. OK here's the story:

I went to DB in August 08 to get a head start on my wedding planning and dress selection. I had a really nice associate (I have to give them that she was great, poor girl no longer works there so she's probably SMART!) who helped me find a gown that I LOVE! So far so good. I was told not to worry that I'm apparently a shorty and that I would definitly need the hem taken up because they offer one free alteration with the purchase of the dress and that they also clean/press the dress, do a bead check, and make sure any loose threads are taken care of. So I'm thinking GREAT, no problem cuz I'm not psycho dieting, I'll wait til the spring, get my fitting & free alteration and be on the road for one single price!

Soooo I went back in Dec 08 (wedding is in June 09) and bought the dress. I verified and was again reassurred that I get one alteration free and to call soon to make sure I get an appointment in a timely fashion. So I called today for the alteration. And the seamstress was very rude to begin with and then informed me that alterations are NOT free, not even one time, and that there is a set cost depending on your dress for whatever parts need fixing. This could add up! I was irate. I asked how much just for the hem which of course she couldn't even give me a ballpark figure. So I asked to be transferred back to the manager. They told me that they never do free alterations and that they would never have said that. So too bad for me. Now I have a non-returnable dress and I've been lied to and I'm out of $$ for dresses cuz seriouosly, I'm not rich! So I called corporate and they can do nothing or don't care. The lady (Heidi Miller) was pleasant on the phone but couldn't really do much or wouldn't or whatever. She said I have one day to return the dress & they will refund me.

So my beautiful princess dress is going back and I'm really sad about that and I have to start over. Thank god I have a few months but such such such BS! I'm so mad about this and they will lose the extra money of my 6 bridesmaids & 2 mothers (mom & mom-in-law) who will not purchase so much as a ribbon from this crappy store!

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Anonymous
Chico, US
Oct 31, 2011 5:55 am EDT

I don't know who the hell you talked to but DB has NEVER offered "one free alteration with purchase." Ever.

Besides, if this happened in 2008-09, why are you posting two years later? It's so ###ing simple... get your alterations done elsewhere. Of course, your wedding was over two years ago, so why are you posting this now? You are such an idiot... any gown you buy is going to need alterations! Especially if you're short!

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Bride in VA
Saltville, US
Jul 22, 2011 4:59 pm EDT

DB of Jacksonville, FL - Verbally assured my fiance that alterations were (FREE) including in price of dress !
Liars ! Liars ! Alterations costed more than the dress ! What a $$$ Scam $$$ !
If it is not in writting - don't believe it !

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Gin Schild
Cleveland, US
May 23, 2011 7:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased both of my daughter's dresses at David's Bridal. One in Chattanooga and one in Nashville. My oldest daughter lost weight and needed her dress taken up quite a bit. She was assured that all was well, but when she went back to get the dress just days before her wedding (May 21, 2011). It was still much too large. We literally had to pin the dress up with safety pins the day of the wedding because it was too late to do anything else about it. According to David's Bridal, she just lost more weight. Give me a break...in one week's time she lost 20 + pounds? No way, and I cannot find a place on their web sight to contact them. Think I will discourage everyone from using David's Bridal. Was not pleased at all with the total experience.

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C
5:56 pm EDT

David's Bridal Unreliable service/shady business

There are so many consumer complaints out there on David's Bridal and rightly so. If you had a good to reasonable experience with them you just hit the jack pot, because the experiance could have been unimaginably insulting and unfair.
The company's focus is on taking your money upfront without any guarantee on their merchandise, service or consumer protection.
Talk about David's Bridal's policy on ordering merchandise. You have to pay the full amount upon ordering, and by the way, all sales are final, no exchange and no refund. Wouldn't it be fair to put down half the money upon ordering and pay the rest when their service and goods are deemed fair and you actually pick-up the merchandise? Specially when their ordering system is sloppy that they frequently order wrong sizes or item.
David's bridal does not want to improve customer service, actually, they don't want to hear from you . If they did, they would list their head quarter contact information radily available to customer from their website.
David's bridal company must mistreat their employees or doesn't provide adequate training. Their sales people seem stressed, unhappy and vendictive, not exactly a wedding business attitude.
My recent experience with them were aweful and most uncomfortable, from dirty merchandise, mis-ordering and vendictive sales manager. I am glad it's over and this complaint is the last thing I would ever involve myself with them.

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Update by consumer
Nov 26, 2008 3:34 pm EST

The store I went had the manager's discretion as their exchange and refund policy. The confusing and irregular exchange and refund policies seem so shady... Why can't they have a clear and open policies printed on the back of receipts or in the stores like any other retailers. Or matter a fact anywhere.
Also you are saying... Customers shouldn't complain even if they have horrible experiences at the David's bridal bcause first, it's their own fault mostly and second, customers should expect to get bad services at times because the stores are busy...? Justifying bad service is not a good customer service policy!
I just didn't know there is no customer rights at the David's bridal... very ususal and scary.

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Nichole
,
Nov 24, 2008 8:57 am EST

First of all, we do have a 100% gaurentee stating that nothing will leave the store less than perfect. Second of all if the dress doesn't leave the store, you can exchange and even refund it... If they told you diff, possesion is 9/10 of the law... it's in their possesion, you can get your money back... also there is a 3 day buyers remorse law... you have 3 days after pick up to return without penallty...

The reason you have to pay it all down when you order it is because there is people out there that will continue ordering just to see different colors or things like that... the whole entire store would be filled with dresses...

Next, the reason a number for a complaint department or what not is not on the website is because the stores and the website are two seperate things and are not affiliated.

And honestly, we sell millions of wedding gowns a year at just one store... think about how many stores there are in the US... add it up and subtract it from a few hundread measly complaints... many more people are satisfied than those who are not... the complaints are only MABYE 1% of all the people who shop at Davids Bridal and those 1% usually try to go way against policy or don't like our policy... if you don't like it go some where else, but don't take it out on the people who work there, even the managers becuase they didn't make the policy and can't change it! Just like any where else you shop.

And like I have said before, just because you have a bad experience with a few people at one store, don't try to take it out on all of us because there are a lot of us that do care.

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9:00 am EDT

David's Bridal Dirty business

I purchased my gown without too much thought. I would be remiss if I did not say that the first idiot lies within this brain that allowed myself to be taken so foolheartedly. I'm angry that I allowed myself to be hasty even with only a month to plan a small wedding. That said, I must begin to tell the truths of what I experienced at David's Bridal.

I booked an appointment and was garciously catered to by three pleasant and charming hostesses. Dress after dress in my voluptuos size was brought before me. I scrutinized price tag after price tag. It wasn't until a beautiful $200. sale dress landed in my changing room that all begam to go amiss. It was a size too big but just like the sales women said..."that's no big deal to have taken in". The dress wasn't the only victim that would be taken in. I had to spend as much as the wedding gown in alterations. But I'll tell you what... those pleasant ladies didn't so much as nod at me after the made there sale. I couldn't get help if I laid down ont he floor and threw a tantrum. Perhaps I should have. After all the their scam continued to spread poison further... My bridesmaids dresses all fit wonderfully in the changing rooms. We were told we would have to order their dresses due to the fact that they didn't not carry a stock of them. The dresses came in a size larger although they still claimed to be the size that these women tried on. Now the same story unfolds for them... they paid comparable costs for alterations as they did for the original purchase of the dress.

The alterations lady was kind, compassionate, patient, and over worked. Nothing was ever ready on time. Talk about panic. Although she tried to soothe my nerves and was exceptionally apologetic... nothing can when you have only a month to plan and one week left until the wedding.

One of my bridesmaids had to go to the DB's at Atlantic Blvd in Jacksonville. Her alterations were done by someone plannign a freak show. That's the best way I can describe her experience. Her dress had pouches, and uneven hems. The day before the wedding she had to stay there until they got it right.

You might think that this was a one out problem. And, with every business a problem is bound to rear its ugly head from time to time but after reading all of the other complaints here within this website... We all were taken by a piss poor business. Mainly, something should be said for a business who profits off of ripping off people. Something should be done. I have just enough time on my hands to personally ensure that my experience is broadcasted in as many venues as humanly possible. No one in todays economy should allow this to happen to someone else. Nor should they have before. David's Bridal is just "Dirty Business" and there's no other way to put it.

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Update by Shannon
Oct 02, 2008 9:05 am EDT

I typed quite poorly up there. I apologize.

I wanted to summarize quickly what me and the other ladies in my party concluded.

We think they send you dresses that are bigger than what they say they are so that you will pay back in alterations. Perhaps it started as a wonderful idea for women because many regulate their weight but perhaps it has now gone too far. They make enough in alterations to keep their business up and running. They'll get you one way or another..coming or going.

I took my gown to my local tailor and showed her/told her what had been altered. She frowned at me and then with a sad voice told me she would have charged me $75. for the same alterations.

DB says they insure their alterations... What good is that when you look like hell at your wedding regardless. Sometimes it's just too late to fix the mistakes.

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Anonymous
Chico, US
Apr 08, 2009 1:01 am EDT

If it's so expensive to have alterations done there, why do it? You have the option of taking your dress somewhere else. DB doesn't force you to have your dress altered there. For DB, they can't really help it if your wedding is a month away. You have to understand, most brides get their dresses a year ahead (and sometimes more) and bridesmaids' dresses 6 months ahead.

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J
2:32 pm EDT

David's Bridal Bad service, poor quality

The first time I went to David's Bridal I presented myself to the woman at the counter and she asked me for the bride's information. It was a whole production involving two or three sales people and they couldn't find the information for the bridal party in their system. Lucky for me I remembered the color and style of the brides maid dress that I needed to get - they should have been able to tell me this but they did not know to find the information in their system. So they put me as a separate entry in their system.

I found the dress and did a fitting. It was too big in the bust and she wanted to sew pads in it. I told her I wanted her to just take it in. She disagreed and said it would look better with the pads. I had to convince her I didn't want them and she said that she would take in the bust. So, she did the pining for the alteration as I requested.

I was required to pay before they did the alterations. When I went to pay I was standing right in front of a sales woman at the register. She was not busy except for the fact that she was chatting with the sales person and customer at the next register. I just stood there and stood there waiting to just pay. I'm sure she saw me - I was standing right in front of her and she just kept on having her conversation. And I'm not talking about waiting for a brief time, she just went on and on and ignored me. When she was finally done running her mouth, she said that she couldn't ring me up because she couldn't find me in the computer. They just entered my information in the system minutes ago! I had to wait more - just so I could pay and leave!

When I went back the second time the seamstress finally saw me she could not find my dress. They had put it in the wrong location on the rack. When she finally found it I got to try it on. I had (wrongfully)assumed that it was ridiculous to have a second fitting - if they measured me right they should have been able to do the alterations correctly. However, she never even took in the bust seams! I was speaking with a different seamstress this time (the head seamstress) and she said that I didn't ask for the bust seams to be taken in. This made me furious. I had go there a third time.

I went back for my third appointment, which I scheduled it for the first appointment of the day (I think it was noon on a Sunday). Because the store was a distance from where I live and I wasn't sure what the traffic would be like I left with ample time so that I could arrive on time. I got there early and waited for over half an hour outside their doors in the hot South Carolina heat. Evidently there was a bride that was already in getting a fitting before the store opened. The sales people saw me waiting outside. I understand that they didn't want to let me in before the store opened but, it was unfair that they let another customer in the store while I stood sweating outside.

I couldn't be seen at the time of the appointment because the bride was getting upset or something in the fitting room. I had to wait another half an hour after the scheduled time of my appointment. This was totally unfair because I was there early! They asked me to come in at a specified time and I was early but had to wait even more. They had trouble finding the dress again as I had come to expect they would. I tried it on and the seams were all crooked. I definitely did not want to come back a fourth time. I settled for the unprofessionally altered dress because it was getting too close to the wedding, I didn't want to drive all they way there again and I was afraid that they would make the dress worse. They made me sign a form saying I was satisfied with the dress, which I was definitely not - there were all sorts of bumps because of the crooked sewing! I should also mention that when they dyed the shoes they got dye all on the inside of the shoes which stained my feet. I would strongly recommend against anyone doing business with David's Bridal.

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2:49 pm EDT

David's Bridal All sales final and employee(s)

Wedding Gown/David's Bridal

I myself have had the worst experiences with this "All sales are final" policy place. I purchased about $1400 worth of stuff on my own not including my wedding party! Turns out me and the groom didn’t make it, so the wedding was off! Our event was set for September 6th 2008. I was not aware once you walk out that door that all sales are final, but if you have the merchandise in the store or if it hasn’t been ordered you get all your money back. IF you do happen to walk out with it you can only take it back and exchange it, what in the world do they have for me in that dollar amount? Hello! Besides that I was able for 2 of my girls from the wedding party to recover their money as for the other 2 women I took a loss on my behalf $200 and my ex the same for 2 of his on his side of the party. Not only that to top it off recently I was in a local restaurant with some friends having dinner, and I happened to notice an employee by the name of Alex, there. He you can tell was talking about me because the entire group he was with turned to look at me! Once half of his group at the table left he took it amongst himself to sit next to us! Disclosing my personal and hurtful experience to me in front of my friend stating that is policy that I can just sell it on eBay blahblah, I was so embarrassed and infuriated about that sensitive subject. I even left crying from the restaurant. I filed a complaint to a Robin Starner; she claims it will take 24hrs to investigate. Per the Attorney Gen. Here in SFNM, he says to file a harassment complaint against that individual. I feel also for that its invasion of the Privacy Act and should be reimbursed for all my money having to endure that non-sense with this lousy place to do business! I just want my money and to be on my merry way and move on from this horrifying experience of unprofessional business ethic!

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Anonymous
Chico, US
Jul 21, 2009 4:28 am EDT

First of all, it says "All Sales Are Final" on your receipt. And you have to sign it acknowledging it.

and it's not their fault that your wedding was called off. For all they know, you had the wedding early and wore the gown and want to return it.

As for the employee supposedly harassing you, yeah right. Approaching you in a restaurant is NOT harassment.

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Maria
,
Sep 26, 2008 9:19 am EDT

I have to say I am pretty disgusted that anyone would approach you for any reason positive or negative outside of the store! However, it will be your word against his and as far as a lawsuit? That seems a little much, and since David's doesn't make their employees sign any kind of "HIPPA" (I know that's for health, but just ex!) really, there isn't much for the "privacy act." And you did have to sign your reciept that is a legal document stating the no refund policy, so pretty much, it sucks but Davids is a huge corporation that makes sure they have all the "t's crossed" and "i's dotted" so there isn't a whole lot to do but consider it a lesson learned and good luck selling your stuff on Ebay!

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Nichole
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Sep 12, 2008 4:55 pm EDT

Well, first of all when anybody purchases anything from DB, they have to sign the receipt stating that they know all sales are final. Also, some poeple will say that the wedding is off, however they are just trying to return their dress after the wedding so you should see it from both sides.

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7:00 am EDT

David's Bridal Lousy customer service

I bought my wedding dress at the Richfield, MN store. My sister lives in Appleton, WI and will be one of my bridesmaids. She went the that store and the service was so bad. They had my wedding date off by 2 months. They acted like she didn't know what she was talking about when she told them the correct date. When the dress that she ordered came in, the called me in Mpls. instead of her and when she called them back about the dress they didn't even know that it was in and told her that they would call her back. Never called back. She went to pickup the dress that following Monday 8/11/08 and the staff still acted like they didn't know anything about the dress and made my sister repeat the same information 3 times. She finally did get her dress and shoes she ordered but the staff really didn't care one bit about helping her properly or apologizing for any errors on their part. I would not recommend going there if at all costs. I love my dress and the bridesmaid dresses are lovely, but no one should have to put up with that poor of service and attitude. I also tried to find a phone number to the main headquarters on the internet and somehow you cannot get through to a live person to lodge a complaint. How convenient for them.

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8:46 am EDT

David's Bridal Poor service/alterations

I purchased my wedding dress at David's Bridal in Ft. Myers. I decided to get the alterations done at David's Bridal. I wound up spending almost as much in alterations as the dress itself cost. Ok, that's fine, as long as it's done right. I went in in April for my alterations. They pinned me and I was told that they would be taking in the sides, the zipper and hemming it, in addition to the bussles. I went back in 3 months later for my "final" fitting. The dress zipped up past my hips and waist, but didn't even come close to zipping up around my ribcage. The first words out of the alterations lady's mouth were "What did you do?!?". Ok, I'm in the fitness industry. I work out, take good care of myself, and eat right. I've been the same size, and basically the same weight, for the past 8 years. I told the lady this, and she said that sometimes people "redistribute their weight". FROM WHERE?!?! I'm the same size everywhere else...all my clothes fit the same...I was wearing the same bra I had 3 months prior. And, what major change had my body gone through in the past 3 months that would cause me to "redistribute" my weight? So they remeasured me. Everything else was the same...except the bust. The had written me down as a 32 in the chest the first time I went in...I haven't been a 32 since 8 grade. When she remeasured me, she found I was a 37.5, which I am. She said, "here's the problem...you gained 5.5 inches in the bust". REALLY?!? 5 inches in 3 months, without surgery! She then told me that it wasn't their fault, I obviously gained, since they didn't take in that area. I mentioned that she told me 3 months ago that they'd have to take in the zipper. She said "oh, no, we didn't touch the zipper". I went home, checked the alterations receipt, and sure enough, there was a charge for "Taking in zipper". I called the manager, and was assured that this would be taken care of, at no charge. Later, I got a call from the alterations lady, who proceeded to yell at me, saying that she never told me that they didn't touch the zipper...that I was wrong. She wouldn't let me get a word in. So, two weeks later, I had to go back in for a refitting. Same situation...nothing was done to fix it. While, this time, she did admit to taking in the zipper, she still was insistant that I gained. She told me that even if they let the dress out to where it was prior to alterations (which had me swimming in it), it wouldn't be enough. I'm going back in a month for my next "final" fitting, and I'm worried that the dress will still be messed up, I'll be out $1000, and have a month to find a new dress.

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Meeks19
Englewood, US
Apr 05, 2013 6:27 pm EDT

This same thing happened to me. For my first fitting, they took the dress IN--even though I already felt like a sausage but since I don't know anything about fashion I had my complete trust in them.
Today, I went back in for the second fitting and they couldn't zip it up over my bust. The girl took measurements and told me that I had the same measurements. She went and got the seamstresses and they came out and said NO! You measured wrong...she's gained 3 inches in the bust. Then they pulled the girl who took the original measurements aside where I could not hear them talking.
Then that same girl took me into the dressing room where she had me take the dress off so she could re-measure me. She then told me I had gained an inch in the bust. So which one is it? I've already paid $375 in alterations on an already expensive dress. I'm not giving them an extra dollar...even if I have to wear the dress unzipped to my boobs in the end.
Not only that but it was the most humiliating thing in my life having three women measuring my chest trying to prove to each other that I had gained weight. NEVER AGAIN. Go somewhere else.

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Heidi
Dover, US
Apr 13, 2009 3:00 pm EDT

This SAME EXACT thing happened to me at the David's Bridal in Warwick, RI. They measured me two inches bigger in the bust and waist than 3 months earlier. However, it was a different lady doing the measurements.

The size 4 was originally slightly too small, couldn't get the zipper all the way up comfortable, but the 6 I was swimming in. So I wanted the 6 taken in to somewhere between a 4 and 6. I went back 3 months later (so much later because I live far away from the bride, and that's where we had alterations done) and they accused me of getting bigger, and there was nothing they could do. I had to actually put on the 4, show them that I could indeed zip it up although it was tight, and then put on the dress that used to be a 6 and show them that I couldn't zip it up at all before she actually believed me. This place is unbelievable and I will never shop there again!
~Heidi

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1:19 pm EDT
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David's Bridal Bride's/bridesmaid dresses

Our youngest daughter is getting married in two weeks. The bridesmaids live in New Mexico, Florida, Kentucky and Michigan. Our middle daughter is standing as Matron of Honor and lives six hours from the David's Bridal in Santa Fe. It was because of my encouragement that we decided to use David's Bridal but I deeply regret that decision now. All of the bridesmaids have experienced problems with David's Bridal. When our middle daughter drove up to be fitted, we were told that they could not fit her without an appointment, even though they told her in January (when she purchased her dress) to drop in anytime in June (since she was pregnant and due with her first child in May) and they would fit her. We started planning this wedding over a year ago and yet we are running into such problems. Our youngest daughter (the bride) has been told they could not alter her dress without an appointment and they are far too busy to do the alterations. Basically she is going to be left with us having to perform the alterations a few days before the wedding as she lives in Nashville, TN and the wedding is in Chicago. I looked for a place to complain about David's Bridal but found no such site on their website! I am extremely angry about this! DO NOT USE DAVID'S BRIDAL! I wish I could tell every bride, bridal party member, and anyone else who would listen!

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Anonymous
Chico, US
Feb 15, 2011 2:57 am EST

Except David's Bridal isn't upscale. And it's corporately owned. Hence, alterations fees.

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hrhgiordano1
Whittier, US
Sep 13, 2009 1:17 am EDT

You forgot to mention how they rip you off with ther price of the alterations. Even if you buy the most expensive gown in the store alterations are never complimentery. Expect to pay about 200 to 300 more on top of the cost of your dress. Most upscale stores for men, women or brides offer complimentery alternations when expensive gowns, suits, or dresses are purchased. But when you are dealing with the Walmart version of a bridal store that is not the case.

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Michelle
Denver, US
Apr 24, 2009 2:35 pm EDT

Well, your fault for waiting, or David's Bridals for just not having the man power... it's stinks either way, but look at the bright side if this is your biggest problem is having to wait till the last minute for DB to do you alterations, but they are still getting done, you're doing well. One of my brides maids split her dress the day before my wedding, I went to the Wedding boutique where we got the dreses from and they no longer had her side all were about 4x too big for her, with no time for alterations, I had to get all of the girls together to go out shopping for dresses A) I liked, B) That fit everyone without alterations, C) That were the right shade of Red. After 10 hrs of searching we ended up at Davids Bridal luckily there are two in my area, but found exactly what we were looking for.

** As for their no return/exchange policy, I don't like it either because I changed my mind about my Military Ball dress after I tried it on at home, but I understand why they do it and I knew about it because they make you sign a receipt stating that you understand that all sales are final.**

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Anonymous
Chico, US
Apr 24, 2009 2:11 pm EDT

Would you like to wear a used wedding dress? It's a specialty store, I doubt small wedding boutique stores offer returns on their items. These are specialty items. I know I wouldn't have wanted to wear a worn BM dress for my cousin's wedding. And they do make exceptions. If you sweetly talk to the manager, they can make an exception.

Think of it this way: if alterations kept saying "yes" to rushing their services, they'd be so backed up. There's only a couple of women who work in that department (five, tops), and not all of them work every day. So if they have hundreds of dresses to be altered in a very short amount of time, they're going to do sloppy alterations and screw up someone's dress and further make it worse.

I've been to a lot of weddings, and people need to realize that they need to take care of this stuff way in advance, for reasons above. I used to work at a David's Bridal in college, and this one bridesmaid neglected to order her dress on time, so of course it was our fault. You have no idea what we got blamed for. People buying their dresses at the last minute (and that means that they can't order them because they'll take too long to get there), and expecting alterations to do them that day. What they don't realize is that at the peak of the wedding season, alterations can have literally hundreds of orders to complete.

Basically, most of the time it's the customer's fault for not taking care of their bridesmaid dresses and wedding gowns far in advance.

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None
Carteret, US
Apr 24, 2009 9:19 am EDT

Yes, she could have taken the dress elsewhere and perhaps could have timed the alterations earlier, but you're an idiot for calling her an idiot! If you have a business that offers certain services, then at least be able to work with your customers to provide that service! Or why bother?

David's Bridal is also stupid for having a no return, no exchange policy in their stores, and instead of having the courtesy to tell their customers that all sales are final, they expect you to read the fine print at the register. Way to do business David's Bridal!

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Anonymous
Chico, US
Apr 23, 2009 3:28 am EDT

You're an idiot. You have the option of taking your dress elsewhere to be altered, of course they're going to be backed up.Of course you need an appt for alterations! What, do you think that you were the only customer who needed alterations?

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5:25 pm EDT
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David's Bridal - Alteration rip-off!

I went today for a fitting for a bridesmaid dress. the manager of the alterations dept wanted to charge me TWO times what I paid for my dress for alterations! She was rude and tried to convince me that the dress fit fine-EVEN though the sleeves fall down and it is aprox 2" to big in the waist hips bust and sides! She told me that its the brides' day anyway!!! I will NEVER go there again! AVOID at all costs! go to a real tailor!

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11:39 am EDT

David's Bridal Misleading, non informing

I am 34 years old and finally planning my wedding. I've looked forward to this day for sooooo long. I made an appointment in February at David's to try on dresses. My mom, mother-in-law to be and myself arrived for my 10:00 am appointment. We were greeted and my consultant Brittney took over. She had me pick out 3 dresses first. I got all the attire on and knew that the 3rd dress was the one. She was very friendly and nice, but what I've found out is that she nor anyone in that store is very informative. My dress cost was $550. I was then told that if we chose for them to alter it, it would cost another $350. Brittney stated that even if we chose for David's to not alter my dress then we could still bring it back about 3 months prior to my wedding for them to steam clean and re-bead my dress. We had a lady locally alter my dress for around $100. There was still one aspect of the dress that the lady didn't do correctly. We decided to have David's make the last adjustment that was needed along with the other "promised" tasks. I made an appointment, took in my dress only to my horror in finding out that not only will they NOT touch my dress because someone else had altered it, but they will not Clean nor re-bead the dress as promised by my consultant. It does state that they will not touch an altered dress, however it is in a book that they give people who HAVE NOT bought their dress. I did not recieve any such book nor is it posted in their store for anyone to see. I went in, bought a dress, left with a dress, but no book. It's now my responsiblity to have seen a "paragraph" in this book that was never given to me and it took the alteration lady 15 minutes to find it. Not to mention that we were never told this. My mom and I have battled back and forth with corporate for a few days now but I will NEVER reccommend David's.

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lilyflower
Weslaco, US
Apr 23, 2009 11:17 pm EDT

David's Bridal in McAllen, Texas was a huge mistake for us. My sisters and I went in to the McAllen store to have my older sister try on a few dresses for her renewal service in July. She fell in love with the third dress she tried on but was apprehensive about buying it because that's just her. She constantly contemplates and shops around before spending over $100 on anything. When the manager came up to us to ask if we were being properly served she asked him what he thought of the gown. She started asking them about there return policy and he said made a face and claimed they don't normally do it but that they could refund it if it were within 7 days of the purchase. Four educated women heard him say this. My sister agreed to purchase the dress since he said we could return it. Well she ended up flying back to her home in California and decided three days later that she wanted to return it because it was too dressy for the wedding she was planning. She called the store in McAllen and spoke with a sales lady who said to go ahead and send it. But since she paid with her credit card she whoever went in to return the dress would have to have the number. My sister spent $50 to fedex overnight the dress to me so that it would make it back before the 7 day return. I went in to return the dress and called my sister so she would be ready with her card number and then the manager slammed me with it. He said they do not refund dresses for any reason. But he said he needed to speak with the sales lady who said that she could return the dress. My sister was so confused because if returns were not allowed then why would the lady have said to have her credit card number ready? Why wouldn't the lady have said flat out "ma'am we don't accept any returns"? Why would the man helping me not have been surprised when I said I needed to return the dress. He took the receipt from me, the dress and took it out of the bag! It wasn't until he did all this and hit a few keys in the computer that he finally said they do not accept refunds. Now does this make sense? If we were trying to pull one over on him don't you think we would have used a better cover story other then the dress did not fit the style of the wedding? We would have said the groom was dead if we were trying to cheat the store. This David's Bridal really gives a fabulous store a bad name. I will NEVER shop there again. We are currently filing a claim against the store. Sure the dress only cost her $218.00 but it's principal. If they have done this to US I'm sure they have done it to others and it is just not right. I'm not blaming David's Bridal but I'm blaming the Manager for practically talking us into a sale under false pretenses.

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6:08 pm EDT

David's Bridal Bridesmaid dresses

To Whom it May Concern:
A couple of months ago my twin sister and I went to pick out the maid-of-honor dress for her to wear to my wedding, which we found easily and loved. She paid for it that day. (She also bought her wedding gown there as well as all 6 of her bridesmaids dresses) Several weeks later I went back with the rest of my bridesmaids to try on the dress with them. I was told by the salesperson that the dress was discontinued. I was upset that the store never bothered to let me know that the rest of my bridesmaids wouldn't be able to get the same dress, I just happened to find out when I walked in. Had I known I would have had all the bridesmaids order and pay the exact same day or asked the salesperson which dresses were older versus newer.

Nonetheless, I tried to let it go and figured that the maid of honor could wear a different dress than the others, in the same color. (cognac) That day all of them ordered the dress except for my cousin Danielle, who had driven several hours to be with us to try it on. She planned on going back to her house and ordering it from a much closer store. She went to the store 2 weeks later and was told that the dress was discontinued. Now I have a maid of honor in one dress, and the rest of the girls in matching dresses, except for one girl. It is noticeable b/c the bridesmaids dresses that were already ordered have a train on the back, while the rest I saw in the store did not. (the bridesmaid dresses I saw in cognac at least) I understand that dresses become discontinued frequently, however the bride to be should be made aware of that, at least given a few days warning to get everything ordered. I am furious because now two of the dresses I picked out are discontinued. I was able to deal with one different dress, but 3 different dresses was not what I had in mind. Davids Bridal should be doing the best they can to help their customers, especially during stressful wedding planning, instead of making everything incredibly difficult. If this situation is not fixed, not only will I be unhappy with what my bridesmaids are wearing on my wedding day, but I will also make a complaint with your supervisor and the district manager.

Surely a dress can be found in the color cognac, style # 81026, anywhere near a size 8, or perhaps another similar dress in the same color can be altered in time to match the other girls. We are willing to pay more in order to make this happen. Please get back to me as soon as you can. I apologize for being so angry, I am just not sure what I can do in this situation as the wedding is pretty close, October 24, 2008. Thank you.

Katy Dyer
[protected] home
[protected] cell
(631) 727 ext. 210 work
119B Hot Water Street
Manorville, NY 11949

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Update by Katy Dyer
Jul 29, 2008 6:09 pm EDT

To Whom it May Concern:
A couple of months ago my twin sister and I went to pick out the maid-of-honor dress for her to wear to my wedding, which we found easily and loved. She paid for it that day. (She also bought her wedding gown there as well as all 6 of her bridesmaids dresses) Several weeks later I went back with the rest of my bridesmaids to try on the dress with them. I was told by the salesperson that the dress was discontinued. I was upset that the store never bothered to let me know that the rest of my bridesmaids wouldn't be able to get the same dress, I just happened to find out when I walked in. Had I known I would have had all the bridesmaids order and pay the exact same day or asked the salesperson which dresses were older versus newer.

Nonetheless, I tried to let it go and figured that the maid of honor could wear a different dress than the others, in the same color. (cognac) That day all of them ordered the dress except for my cousin Danielle, who had driven several hours to be with us to try it on. She planned on going back to her house and ordering it from a much closer store. She went to the store 2 weeks later and was told that the dress was discontinued. Now I have a maid of honor in one dress, and the rest of the girls in matching dresses, except for one girl. It is noticeable b/c the bridesmaids dresses that were already ordered have a train on the back, while the rest I saw in the store did not. (the bridesmaid dresses I saw in cognac at least) I understand that dresses become discontinued frequently, however the bride to be should be made aware of that, at least given a few days warning to get everything ordered. I am furious because now two of the dresses I picked out are discontinued. I was able to deal with one different dress, but 3 different dresses was not what I had in mind. Davids Bridal should be doing the best they can to help their customers, especially during stressful wedding planning, instead of making everything incredibly difficult. If this situation is not fixed, not only will I be unhappy with what my bridesmaids are wearing on my wedding day, but I will also make a complaint with your supervisor and the district manager.

Surely a dress can be found in the color cognac, style # 81026, anywhere near a size 8, or perhaps another similar dress in the same color can be altered in time to match the other girls. We are willing to pay more in order to make this happen. Please get back to me as soon as you can. I apologize for being so angry, I am just not sure what I can do in this situation as the wedding is pretty close, October 24, 2008. Thank you.

Katy Dyer
[protected] home
[protected] cell
(631) 727 ext. 210 work
119B Hot Water Street
Manorville, NY 11949

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nitsnitz
, IN
Jul 29, 2009 2:24 am EDT

I totally agree with you. Dressing is the most essential part of the marriage even you are not mentally satisfied with your wedding dress then it creates problem during wedding. Store owner is responsible for all such mistakes. But rather then that try to make good wedding planner and manage thinks long before marriage day.

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Latisha
,
Sep 23, 2008 11:24 pm EDT

The same thing happened to me. I was going to purchase my wedding gown from Davids bridal, but when I learned they had me pay for dresses that were discontinued, I changed my mind. They are so quick to take your money but without informing you on what they have available and what they dont. So now I have my bridesmaids in two different style dresses. My wedding is October 11th and Ive been searching everywhere for dress styles in the color I need. But I guess I have to suck it up. What a wedding gift, right?

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8:27 am EDT
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David's Bridal Their service is a headache

I have had a bad experience trying to get a dress from David's Bridal in Colma, CA. I had no trouble buying my bridesmaid dress from the store, and thought that I was ordering it in the correct size. It was a little tight, but I thought that alterations would be able to take care of that by letting it out. WRONG! They don't tell you up front that they cannot let out their bridesmaid dresses. The alterations person was wonderful, telling me what she could do with the dress I had, and also offered me the option of re-ordering the dress in a different size (if they had it), and that it could be overnighted. I chose the latter option, and I thought it was a done deal. Wrong again! Someone at the store dropped the ball on getting the dress from another store, and had to order it to be made (b/c they're cut to order)...so it was going to take a while for it to come in. Then, I had to call almost every day for three or four days in a row to see when the dress would be in. Finally, I got an answer: first week in June. However, by Thursday of that week, no dress...and they said it wouldn't be in until the 12th! Luckily, it came in on the 9th, but I wasn't able to get an alterations appt until the 14th. The alterations people have been wonderful the whole way through. When I got my bill for alterations, I was stunned at the price. Over $80 for shortening the straps and doing the hem. So I talked to the customer service person that I had dealt with previously and explained to her (very politely, I might add) that because of all the hassle I had to go through to get this dress, I would like some sort of compensation on the alterations. She got very defensive and said that they don't do that. And, she made a point to tell me that it was MY fault in the first place, because I had ordered the wrong size and that they DID compensate me b/c they had not charged me for another dress. Luckily my friend was with me, and she told them that no one had told me when I had gotten the smaller size that a larger size would have been better. The customer service person then replied, "Well, if you were with her at the time, why didn't YOU say anything?" My friend and the rep kept going back and forth, and finally I gently put down my card and said it was fine, I would pay for all of it, and that I would be sending in a letter. The rep seemed to understand (finally) that I meant business. "Hold on, I'll call my district manager." After a few minutes she got off the phone and said, "You won't have to pay for the alterations." I had not intended for it to be free, I had only wanted a percentage off.

To the rep's credit, during this almost month-long debacle, she had done a lot for me to make sure I was getting my needs met. She was the one I talked to the most, and she made several apologies and was often very friendly. I just wasn't happy about how I was treated re: the alteration fee.

While I am happy with the end result (thus far), I think it would have been better if they had inquired as to what kind of compensation I was asking for. Maybe then it would have saved us some time and energy.

I won't be going back to David's Bridal in the future, if I can help it. Good customer service, and a nice dress, should not be worth this much trouble.

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David's Bridal Customer Reviews Overview

David's Bridal is a popular bridal retailer that offers a wide range of wedding dresses, bridesmaid dresses, and accessories. The company has received a significant number of positive reviews from customers who have purchased their products and services.

One of the most commonly praised aspects of David's Bridal is their extensive selection of dresses. Customers appreciate the variety of styles, sizes, and colors available, making it easy to find the perfect dress for any wedding theme or personal preference. Additionally, many reviewers have noted that the prices at David's Bridal are reasonable and competitive, making it an affordable option for brides and bridesmaids on a budget.

Another positive aspect of David's Bridal is their customer service. Many customers have reported positive experiences with the company's representatives, who are knowledgeable, helpful, and responsive. The company also offers a range of services, including alterations and dress preservation, which have been well-received by customers.

Overall, David's Bridal is a highly regarded bridal retailer that offers a wide range of products and services at reasonable prices. With a focus on customer service and a commitment to quality, the company has earned a strong reputation among brides and bridesmaids alike.

David's Bridal In-depth Review

Website Design and User Experience: The website design of David's Bridal is clean and user-friendly, making it easy to navigate and find the desired products. The layout is well-organized, with clear categories and filters that help streamline the shopping experience. The search function is efficient and provides accurate results, saving time for users. Overall, the website design and user experience are top-notch.

Product Selection and Variety: David's Bridal offers an extensive range of products, catering to various styles, sizes, and budgets. Whether you're looking for a traditional gown or a modern ensemble, the selection is diverse and impressive. The variety of accessories, shoes, and bridesmaid dresses is also noteworthy, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: The pricing at David's Bridal is competitive, offering good value for money. While some high-end designer options may be pricier, the majority of the products are reasonably priced, considering the quality and craftsmanship. Additionally, the store frequently offers promotions and discounts, making it even more affordable for brides on a budget.

Customer Service and Support: David's Bridal excels in customer service and support. The staff is knowledgeable, friendly, and attentive, providing personalized assistance to ensure a pleasant shopping experience. They are readily available to answer any questions or concerns, both in-store and online. The customer support team is responsive and helpful, resolving issues promptly and efficiently.

Ordering and Delivery Process: The ordering process at David's Bridal is straightforward and hassle-free. The website provides clear instructions, and the checkout process is quick and secure. Delivery is prompt, with options for expedited shipping if needed. Customers receive regular updates on the status of their order, ensuring transparency and peace of mind.

Return and Exchange Policy: David's Bridal has a fair and flexible return and exchange policy. They understand that sometimes a product may not meet expectations, and they offer hassle-free returns within a reasonable timeframe. The process is simple, and the customer support team is readily available to assist with any returns or exchanges.

Quality of Products: The quality of products at David's Bridal is exceptional. The gowns and accessories are made with attention to detail and craftsmanship, ensuring that brides feel confident and beautiful on their special day. The materials used are of high quality, and the products are designed to withstand the test of time.

Bridal Consultant Services: David's Bridal provides excellent bridal consultant services. Their consultants are experienced and knowledgeable, offering valuable advice and guidance throughout the wedding dress selection process. They listen to the bride's preferences and help find the perfect dress that suits her style and body type.

Alterations and Customization Options: David's Bridal offers professional alteration services to ensure the perfect fit. Their skilled seamstresses work closely with brides to make any necessary adjustments, ensuring that the dress fits like a dream. Additionally, they provide customization options, allowing brides to add personal touches and make their dress truly unique.

Overall Shopping Experience: The overall shopping experience at David's Bridal is exceptional. From the moment you enter the store or visit the website, you are greeted with a warm and inviting atmosphere. The staff goes above and beyond to make you feel comfortable and valued as a customer. The wide selection, quality products, and excellent customer service contribute to a memorable and enjoyable shopping experience.

Reputation and Trustworthiness: David's Bridal has built a strong reputation for being a trustworthy and reliable bridal retailer. With decades of experience in the industry, they have established themselves as a go-to destination for brides-to-be. Their commitment to customer satisfaction and their positive reviews from countless happy customers speak volumes about their reputation.

Additional Services and Resources: In addition to their extensive product offerings, David's Bridal provides a range of additional services and resources. They offer wedding planning tools, style inspiration, and expert advice on their website. They also have partnerships with other wedding vendors, making it convenient for brides to find all the necessary services in one place.

Social Media Presence and Engagement: David's Bridal has a strong social media presence and actively engages with their audience. They regularly share stunning wedding inspiration, real bride stories, and updates on their latest collections. Their social media platforms serve as a valuable resource for brides, providing ideas and insights into the latest trends.

Competitor Comparison: When compared to its competitors, David's Bridal stands out for its wide range of products, exceptional customer service, and reasonable pricing. While other bridal retailers may offer similar services, David's Bridal consistently delivers on quality, variety, and value for money.

Recommendations and Conclusion: Overall, David's Bridal is a top choice for brides-to-be. With its user-friendly website, extensive product selection, competitive pricing, and excellent customer service, it ticks all the boxes for a successful shopping experience. Whether you're looking for a traditional or modern wedding dress, David's Bridal has something for everyone. Highly recommended for a stress-free and enjoyable bridal shopping experience.

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