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David's Bridal
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David's Bridal
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2.2 162 Reviews

David's Bridal Complaints Summary

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Our verdict: Engaging with David's Bridal, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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David's Bridal reviews & complaints 162

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8:16 am EST
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David's Bridal Poor customer service

I originally went to David's Bridal to find my wedding gown they had nothing that looked right one me.. so i went to other stores and found one that was just right for me. I went back to David's Bridal to get my bridesmaid thier dresses, we found one that was perfect for them. I originally delt with Patti and when I made my second appointment for my bridesmaid I delt with her again. When i got there for my appointment she wasn't even there! We had to find the dresses all on our own and we had to find different associates to ask them any questions. Finally Patti showed and up and she was busy with a bride on the other side of the store. By that time we had already decided on what dresses we wanted. She told me and my bridal party that we would received $20 off the dresses. When one of my bridesmaid called to order her dress they charged her full price for the dress and was told that she doesn't get the $20 off the dress. I called Patti myself and told her what happened and she said there was nothing she could do and I told her that I will have my bridesmaid call back and get her money back and we will do our business elsewhere, Patti proceeds to tell me all sales are final and they can't return her money. I WILL NEVER DO BUSINESS WITH THEM AGAIN! They are horrible with customer service!

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christina cameron
,
Mar 06, 2008 3:25 pm EST

DO NOT USE DAVID'S BRIDAL! My dress was made two sizes too small... rhinestones and beading fall off... loose threads... stains on the "brand new" dress. Now mind you this is a $1,000 DESIGNER gown. Manager did not want to help me and could care less about fixing the situation. Wedding invitations were done in the wrong font color, and no one will help us. They said it is our fault and the only thing they can do is give us 20% off for when we RE-ORDER the $300 invitations that THEY MESSED UP! I have talked to at least 10 people at the corporate office... they are all despicably rude! We ended up having to dispute the charge on our credit card to get our money back! We also reported them to the Better Business Bureau... and according to the BBB the corporate address has an "unsatisfactory record" and is therefore considered an unsatisfactory business. Please keep this in mind when thinking about going to David's Bridal. Worst wedding experience ever!

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Poor Real Estate Agent
Flower Mound, US
Aug 26, 2010 8:03 pm EDT

I had the same experience in the Sunset Hills store...never again!

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Don't use David's Brides
, US
Mar 17, 2010 3:32 pm EDT

DON'T USE David's Bridal stores. OH wants you buy your dress there don't think that you
can go back to pick up you dress, or dresses from alteration, because no one wants to help
you, or look at you, they are all to busy talking to each other to help you, or even
ask you if you need any help, they really suck ! all they want is your money,
and that it !
I'm talking about the one in Hialeah, fl.

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Krystal Plumitallo
Burlington, US
Mar 12, 2009 8:51 am EDT

Hey Christina, I had a bad expierence with davids bridal also and I'm tring to get the customer service number and they won't give it to me...If you still have it can you please give it to me...Thanks a bunch!

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Maria
,
Sep 26, 2008 9:28 am EDT

Honestly Erin, you must work for the other formal place? LOL! You don't think that all wedding dresses aren't "mass" produced?! What a joke! The only way you aren't going to get a "mass" produced dress is by spending around 6000 +, sorry to burst your bubble...do a little research and don't be so quick to say one was great while another isn't...

AS FOR THE ALTERATION EXPERIENCE- that sucks! You should get a refund I agree!

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Erin
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Jun 08, 2008 12:48 pm EDT

Did you really think you would be getting quality when you shopped there, though? Something to think about...those dresses are mass produced. Its like buying from K-Mart. Every town has several David's Bridal stores. You can't expect top quality when there are millions being made...

Cincinnati Bridal and Formal, on the other hand, was a wonderful experience.

You get what you pay for.

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Meagen
,
May 29, 2008 7:14 pm EDT

I bought my dress from Davids Bridal and they made an appointment for alterations, a month later. I had to take off work to do this (it's 100 miles to the store from my house) when I got there the lady was very rude and unhelpful. She [censored]ed her finger with the needle and bleed ALL over my dress, from the boobs almost to the knees. She told me I would have pay to get that out. I told her it was her fault and I was not going to be charged for her mistake. I go to check out and it's 250.00 for alterations, all that it needed was it was to long. So I pay because I was sooo mad I needed to leave for a minute and went back to get my check and my dress, that was outrageous for alterations! She told me they were unable to do that I would have to get the 250.00 in store credit, I finally got my money and dress back and will NEVER go back to that store!

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9:04 pm EST
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David's Bridal Horrible customer service

I will NEVER step foot in a David's Bridal store ever again. And I have already steered a few friends and family members away from the store also. The customer service of those that work for David's Bridal is HORRIBLE. I went to two different stores in my local area (Greenfield WI and Brookfield WI) and BOTH I received the same horrible customer service. A sales lady at the Brookfield, WI store would not even assist us on trying on jr. bridesmaid dresses because we were not registered there. (A little background - my gown is from Eva's Bridal along with my flower girl dress, and bridesmaid dresses). We were looking for a dress for our jr. bridesmaid. And David's Bridal was unwilling to help us simply because I didnt go through them for my other bridal party dresses. We ended up recently ordering our jr. bridesmaid dress through Eva's (which we should have done from the beginning). THEN ~~~ a few months later, my MOH and myself went to the David's Bridal in Greenfield, WI and they refused to assist us simply because we did not have an appointment. I was told to come back the next day and make an appointment. She did not care that I was in a bind, even though TWO sales associates were free (meaning they were not helping other customers). Aside from these two sales associates being AVAILABLE, they still would not help me unless I had an appointment. She took the dresses that I had in my hands as if I was not allowed to even TOUCH the dresses. I left the store very disgusted, and I will never go back there! The customer service was HORRIBLE! BTW ~ I am not a high maintenance kind of girl and I do not look for the high quality, flashy, designer dresses. I just wanted something that looked nice and was reasonably priced. I found that (and awesome customer service) and Eva's Bridal Center in Oak Creek, WI. Anyone looking for a very reputable business, I highly recommend Eva's. =)

Read full review of David's Bridal and 6 comments
Update by Kristine Kos
Nov 16, 2009 5:21 pm EST

Maybe in California it is different, but if you have never stepped foot in either of these two stores here in Wisconsin, you have no facts of your own to go off of. Wouldnt you feel sorry if you found out it was actually true?!?! Because that was EXACTLY my experience at those stores. I was told I would have to call and make an appointment and come back. It's ok though, it's a good lesson learned and everything happens for a reason. I found a gorgeous dress at a different bridal store where the consultants are very friendly. I wouldnt have changed a thing, or done something different. You need to get a life. Who gets so worked up they need to cuss and swear at people over a person's complaint? After all, it is just my opinion and experience. Take care!

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Racheal
,
May 29, 2008 2:01 pm EDT

NEVER should a customer have to cry about her wedding dress.
NEVER should a customer have to argue with an employee about a quote that was given about any product and only then to be told of a different price. THEN have the employee be rude about the situation when pins were placed in the gown. THEN to be asked rudely, "Are you going to do the alterations or not, I have other customers waiting. If you weren’t going to do it, you should have told me before I placed the pins in.”
NEVER should a customer have to argue with the manager about her employees’ rudeness and unprofessionalism when it came to making a customer happy.
NEVER should a customer have to accommodate the company’s “mistakes” when the company orders the right dress in the WRONG size then tell the bride that her dress won’t be ready for her wedding date.
NEVER should a customer have to constantly return to the store because of paying for new under garments and being given used ones, or ones that didn’t’ fit and then to have to argue with the company about their “no exchange” policy when it was their mistake in the first place.
NEVER should a customer have to feel frustrated about shopping for their wedding dress.
NEVER should a customer be told by the STORE MANGER that the Regional Manager will give you a call about the whole situation in the next business day. Only to be told by the Regional Manager, “We don’t call the customers about complaints; YOU are suppose to call US.”
NEVER should a customer be treated so unfairly, so poorly, and so UNPROFESSIONAL in ANY situations without regards to their sex, age, race, and/or color.

Ladies and gentlemen, we were.
Everything that has happened to us at the David’s Bridal store located in Albuquerque, NM was unruly and completely NOT in the same sentence of CUSTOMER SERVICE! They do not understand the definition. Their classes on customer service and professional etiquette were not used at all during our entire business transaction. None of the employees there are recommended for anything but a cashier or waitress. Even then, the restaurant employees have way more class.
The company needs to understand that the best way of ADVERTISEMENT is word of MOUTH especially by “Happy. Satisfied Customers.” We are not happy, we are not satisfied and we would never ever recommend their business at all. Never again will we step foot near a David’s Bridal no matter how many clearance sales they shell out. Millions of dollars are spent each year on this company and they should be happy that “CUSTOMERS” bring them business. That “CUSTOMERS” are the ones that give them a job, a paycheck and advertisement.

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Sandra
,
Jun 16, 2008 6:37 am EDT

I ordered & paid for my future step-daughters dress over the phone from the David's Bridal store in Memphis, TN. When I went to pick it up about two weeks later I signed a receipt showing it had been picked up but was not given an actual receipt. I also asked the sales lady if their would be any problems exchanging it if it didn't fit my step-daughter and the sales lady said "no". A month later she finally tried on the dress and it was a little tight up top, so we took it back to see if we could exchange it. Of course, I didn't have the pickup slip with me and I never received a receipt. The woman that "helped" us first said if I had the receipt I could exchange it for another dress. I told her I didn't have the receipt and she acted like I was an idiot. She kept insisting & arguing with me that anywhere you shop you have to have the receipt to make exchanges. I make EXCHANGES (not returns) all the time at Macy's, Stein Mart, Dillard's, etc. and never have any problems with those stores. I would completely understand her point if I was trying to return the dress or wanted to exchange it for another style of dress, but all I wanted was the exact same dress in another size. If no exchanges or returns are the store policy then why was she going to let me exchange it if I could provide a receipt? And why did the sales lady that helped me at the time of pickup act like exchanges were no big deal. Finally, fed up with her rude and argumentative attitude I asked who the store manager was and she said "that would be me" and did a little wave while smirking. I understand if that's the store policy but the way she handled the situation was completely unprofessional. I will never shop there again. Plus, I'm a wedding coordinator and I will definately not be recommending David's Bridal to any customers.

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E19
Newington, US
Jul 30, 2010 4:54 pm EDT

My sister recently got engaged, we decided to check out David's Bridal in Manchester, CT. When we walked in the door 1 girl at the desk was nice but seemed zoned out. She asked if we had registered, we had explained we had just popped in to look and maybe try on a wedding gown. She told us if we needed any help to just let her know. We poked around for a bit and headed back up front to have my sister try 1 gown on. A different girl was there and and asked us if we were registered, we explained ourselves again to this woman. The woman seemed annoyed and rudely said that "normally" people make appointments. My sister politeley said it's no big deal we were just wondering. The woman then got on the phone to call a girl at the desk a few feet away and she began to mumble. She must have thought she was speaking soft enough but we heard her say, "I didn't page you because I didn't know if you'd want to take these people, do you want to or no?" Some other girl walks up, does not make eye contact and was just as rude, they all acted if we were bothering them. She took a few moments and then asked my sister what she wanted, my sister said she really didn't have anything particular in mind, the girl rolled her eyes and said most people know what they want when they come in and most people are ready to buy when they come in. She asked my sister what her size was and told her to add four, to that. She took atleast 20 mins to come back and grab a dress for us. She kept emphasizing on not coming back till we were ready to buy, she brought up lay away and then told us that most likely that's not an option for brides; if that's the case then why bring it up? It was 3:40 when she helped us and kept saying she was in a rush for a customer who'd be there at 5:30...2 hrs later. They emphasized on appointments and money yet another group came in with no appoitment and she had no problem helping them. I would imagaine these girls make some kind of commission off these things, so wouldn't you be as helpful as possible to make the sale? Not rude or creatiquing body types? The visit was miserable, we will def. not be getting any dresses from David's Bridal MANCHESTER, CT.

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Anonymous
Chico, US
Aug 23, 2010 1:02 am EDT

Then I say get over it and go to a different store. Not every shopping experience is going to be amazing. If you get all butthurt over it, clearly you have no skin whatsoever.

And saying "I call [censor]" isn't swearing at anyone. Saying "[censor] you" is swearing at someone.

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Down with David's Bridal
Colorado Springs, US
Mar 07, 2010 10:34 pm EST

I have to agree with the lack of customer service at the Brookfield, WI store. I have been there myself. You are totally right.

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Anonymous
Chico, US
Nov 06, 2009 12:25 am EST

That's ### that they would flat-out REFUSE to serve you if you say two consultants were available. David's Bridal stores ALWAYS take walk-ins, especially if consultants are available. I call ###. I know you're exaggerating.

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11:00 pm EDT
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David's Bridal Selling brides cell number

I went into David's Bridal to try on a few dresses they asked for a lot of information such as my address, cell phone number, wedding date and location. I told the guy taking the infromation that I didn't want to get on anybodys list. I have not given my cell phone at any other time and my wedding planner does all the other work. A few weeks ago I got 3 calls from Men's Wearhouse in one day alone. I got call tonight from another vendor wanting me to use his services.

It is uneathical to sell information when you are asked not to! Shame on David's Bridal.

Brides beware if you give your address and phone number you mail box will be filled with junk mail and your phone will start ringing.

I will not be buy anything thing from this company.

Teresa O.

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ajclark86
, US
Jan 29, 2010 12:14 am EST

Having been a davids bridal consultant for 6 months I can tell you it wont work. Because ALL consultants are commissioned for $12k a bride, they are required to fill out enough info on you as the bride to be able to contact you up to 4 times every 6 months to make thier sales. Yes even in this economy $12k is what the company expects every bride to spend from start of dress to bridesmaids and beyond. Every week consultants are sat down with their supervisor and berated as to why the bride only spend x amount of money and what you could do better next time. Any thing less then $160 an hour is a write up-able offense. They really don't care about privacy rights. I cant tell you how many people asked to be taken off the list that I was forced to re-call. And then the managers call after every appointment to ask how the experience was.
David Bridal's philosophy is the more you present yourself the more you get payed...

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kdkd
, US
Dec 11, 2009 5:10 pm EST

i was also very upset. I just called the Davids bridal I went to and she told me she will remove me. It was simple. hope it works.

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Anonymous
Chico, US
Oct 18, 2009 3:19 am EDT

No, they don't sell it, they just give it to their vendor partners. They tell you that Men's Warehouse is a vendor partner.

All you have to do is call them and say that you want to be removed from their vendor call and email list. You don't need to freak out.

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David's Bridal alteration costs, poor quality

I don't agree with putting you in a gown that is too big just to have it altered so you end up spending more money. That is what I felt happened when I bought my wedding gown. I got a great deal on a lovely gown that I fell in love with, it cost $350.00 Of course when I went to get it altered and bustled I signed and paid for everything prior to the work being completed, cost: $495.00 including $129.00 for memory mailer box kit, so $366.00 (not including my small veil $121.00, my under garment $71.00, shoes $47.00 dye job $3.00 & white zip garment bag $10.00). The alterations cost more than the dress (keep in mind I wear an 8 and they put me in a 10, so bodice & skirt alteration: $205.00). Then, when I went in to pick up the dress, I tried it on for the final fitting and the lace overlay was crooked and the hem uneven. I live 2 hours away and they wanted me to come back. My friend (bridesmaid)who was with me said we are going to have some lunch and we will be back in 1 hour. She my bride's maid how to button the bustle (the remainder of the cost $161.00) and it seemed it was fine. The day of the wedding, however, the buttons on the bustle were not symmetrical underneath (it appeared 2 were missing on the right) and nearly all of the loops broke, some while we were trying to button them for the reception. Most of the dress had become un-bustled before the end of the reception and of course it became filthy. I am sending it off to have cleaned in the box kit I purchased at the time of my final fitting. There was a packing slip listing additional charges for any repairs including replacement buttons or loops... you've got to be kidding. I think they should repair them for free. Now I just hope that I will receive the dress back and that I am satisfied with their preservation.

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12:11 am EDT
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David's Bridal My never worn wedding gown has stains on it!!!

I just took my David's Bridal wedding gown to my local tailor today to have it fitted--I have had it for awhile brand new in its bag, and am getting married in September. Well, I put it on today at the tailor shop and step out and one of my bridesmaids says 'um...there's stains on your dress'. So she and I and my mother and my maid of honor all look and sure enough, there are yellow spots on my gown. He immediately says 'Did you get this dress at David's Bridal' and I said yes and he said they were oil stains from the machines they use to make their dresses. I asked 'Can they be fixed?' and he said he would send it out to have it cleaned and did not seem concerned (he's this little Italian gentleman who has been doing this forever, so I trust him "We take car eof this for you" he said). But I am absolutely HORRIFIED. And when I tried to go on David's website to send a letter of complaint I discovered there is no way to do so. And I know if I call the store and ask to speak to the manager they'll just hang up on me. Seriously, if you're getting married, shop somewhere else. I absolutely love my gown but I cannot believe this. Also, when he was pinning and marking my hem, he discovered the bottom of my gown is horribly uneven...fortunately that can be easily remedied. But thank god we spotted it before sending it to be pressed because then the stains would have been set!

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Anonymous
Chico, US
Aug 01, 2009 3:14 am EDT

I work there in the back, and I have NEVER heard of this happening. I advise every single bride to keep their gown in a cool, dark place free of sunlight and moisture. Yellow spots result from exposure to sunlight and warmth. This most likely isn't DB's fault.

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David's Bridal Dresses

this was the worst company i have ever been to in my life. I was dreaming about an amazing wedding dress and the last thing i wanted was something cheap. i was willing to be talked into spending thousands of dollars on mt dream dress. When i entered the hell hole some girl in a cheap polyester outfit yelled at me because i had not made an appointment. (oh im sorry i am trying to shell out a ton of money but i apoligize) my mom and i decided to walk around while we were waiting for our names to be called and all the dresses that we saw were size ten to like sixteen. im sorry but there are also less fat people who need to get married also.. and all the dresses to try on were covered in nasty makeup.. who would want to try on a dress that millions of girls had worn before (or atleast that is what it looked like) the carpet was nasty the sales associateds were ### and the worst is that they called me 10.000 times after to see if i wanted to come back to find a gown.. no thanks! I ended up gping to the cutest boutique where the people were sooo friendly ans where i felt like they just wanted me to be happy not just make a sale.. my dress is all i have ever dreamed of.. its beautiful and classy and had i gone to davids bridal i feel my experience would have been very different...

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Update by eab1218
Jul 11, 2009 6:04 am EDT

agreed!

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madder than heck bridesmaid
Windermere, US
Jun 01, 2010 3:50 pm EDT

I never wanted to shop there after the service I received when I got married but my friend had people scattered all over and it was most conveinent. I had to order my dress since they did not have my size from a different store and that was not a problem. I guess I should really checked it out but I did not. I put in garment bag after I received it and a month later I got alterations done. After I received it back I noticed a big stain on the back and you could tell someone had tried it on before me and possibly wore the dress or sat in something at store. Its ruined and the wedding is a week away. Now I am stuck with a dress I cannot use again. They will not help only suggested I take it to store close to me to have them put some cleaner on it or try damp cloth! They are bimbos plain and simple. Just out to make a buck.

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Anonymous
Chico, US
Jul 21, 2009 4:24 am EDT

if you didn't want a cheap wedding dress, why did you go to David's Bridal? They're inexpensive. If you were willing to shell out "thousands of dollars" why go to a store where the average price is around $500?

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David's Bridal People complaining about davids bridal

I went to Davids bridal and had an excellent consultant who gave me all the time I needed to make my decisions with out ever being pushy. She was friendly, helpful, and never came off as a greasy sales person. If you are buying a gown from this store, dont expect a Reem Acra or lazzaro gown people! This is not a haute couture buisiness this is a budget kind of place. Some of these complainers wouldn't have been happy with the dress they chose no matter how expensive of fine...some people are never happy. I for one appreciate an affordable gown that's not a neon sign flashing "MONEY".

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C.W
, US
Jan 14, 2010 1:47 pm EST

I am a current employer of David's Bridal and I do agree with the person who works there that we have a large number of customers who come in our stores expecting to be treated like the diamonds on their hane and that wil never happen here. If a bride to be want's this type of treatment then yes she needs to go to a Vera or Amsale showroom. The entire staff does what they can to make every customer there feel important. To comment on the customers view is that I have a feeling that she went in on the weekend and the store you were at was slammed busy with appointments AND WALK-INS. once our appointments show then it is a first come first serve bases. On that note I do feel that consultants, CSR's and Receivers are not treated as of importance to the company. There has been many times at my store that I was the only employee to be treated like CRAP and SLAVERY. The employees are not to be abused in anyway so that the managers look great in front of thier bosses. I will never recommend anyone to work at eny place where people use you, lie to you, and are mean hearted towards those with familes. Get a clue David's before you go bankrupt!

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Kristine Kos
Milwaukee, US
Nov 03, 2009 8:24 pm EST

I disagree ~ and I will NEVER step foot in a David's Bridal store ever again. And I have already steered a few friends and family members away from the store also. The customer service of those that work for David's Bridal is HORRIBLE. I went to two different stores in my local area and BOTH I received the same horrible customer service. A sales lady at one store wouldnt even assist us on trying on jr. bridesmaid dresses because we were not registered there. (A little background - my gown is from Eva's Bridal along with my flower girl dress, and bridesmaid dresses). We were looking for a dress for our jr. bridesmaid. And David's Bridal was unwilling to help us simply because I didnt go through them for my other bridal party dresses. THEN ~~~ a few months later, my MOH and myself went to a different David's Bridal and they refused to assist us AGAIN simply because we did not have an appointment. I was told to come back the next day and make an appointment. She did not care that I was in a bind, even though TWO sales associates were free (meaning they were not helping other customers). Aside from these two sales associates being AVAILABLE, they still would not help me unless I had an appointment. She took the dresses that I had in my hands as if I was not allowed to even TOUCH the dresses. I left the store very disgusted, and I will never go back there! The customer service was HORRIBLE! BTW ~ I am not a high maintenance kind of girl and I do not look for the high quality, flashy, designer dresses. I just wanted something that looked nice and was reasonably priced. I found that (and awesome customer service) and Eva's Bridal Center in Oak Creek, WI. Anyone looking for a very reputable business, I highly recommend Eva's. =)

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Anonymous
Chico, US
Aug 20, 2009 12:54 am EDT

Here here!

I just am astounded sometimes that customers think that they're going to get the same customer service attention in a place like Vera Wang where they serve champagne. Our consultants do the best they can. Vera Wang can afford to set up their clients with their own personal consultant because their gowns cost thousands of dollars and are made of silk and satin and other expensive materials. David's Bridal does the best they can, and their gowns cost no more than $1200 and are made of polyester. You get what you pay for.

And for the record, all of the consultants at the store I work at are all very friendly and helpful, and the only time we have issues with customers is when they're being unreasonable (like one bride who has been refunded THREE wedding gowns for being upset over alterations she wanted) or when they outright lie. It's happened before. Like the one bride who claimed hands down that she was told that "alterations were free" even though it's printed that alterations are extra on the damn receipt!

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p3rdyp1nkr0ses
, US
Jun 19, 2009 3:56 pm EDT

FINALLY! Thank you for setting the record straight!

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3:17 pm EDT
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David's Bridal Displaced mail order

I recently ordered a pair shoes from the online service per David Bridal catalog for one of my bridal party participants, they were the "Kiara" style shoe for 34.99 . I was to receive them on the 20th of May 2009, but when UPS dropped them off, they were just lefted on my porch without any attempt by the driver to assure someone was there to receive them, or for that matter any one to sign for them.

I would like to know if this unfortunate incident can be rectified by me receiving a refund from the company for an item I have not received. iI have went through the proper channels to rectify this situation (spoke with UPS, went to the DB store) by starting a tracking of product, and i was told to alert DB online customer service of the situation.

If you have anymore questions concerning this situation pleses call me at [protected] . Thank you, Ms. Sabrina Grant

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Anonymous
Chico, US
Nov 06, 2009 12:31 am EST

lol that's UPS's problem. David's Bridal is not going to issue a refund because UPS follows company policy.

In the future, you can always call UPS or leave a note requesting that they not leave packages unattended and to leave a drop-off slip.

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5:49 pm EDT
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David's Bridal Dirty dress

David's Bridal was recommended by a friend of the family to my mom. I had no intention of trying on dresses and I am not the typical bride that has the perfect wedding all planned out since childhood. So beside my better judgment I end up at David’s Bridal because my mother wanted me to go. When we get there the consultant greeted us and right away wanted to get me into a wedding dress, wow! Ok, I didn’t mind because I was making my mom happy. So after trying on the first dress she starts pressing me to take it as is. She states that I only have eight months until my wedding and that I’m already late. She was pressuring me so much that I began to get a head ache. She pressured me to take all the dresses I had tried on, I didn’t know she was going to be so pushy, if I would have known I would not have stepped into that store. I was not ready to buy a dress that day. She mentioned that every bride that steps through those doors doesn’t want to buy but ends up taking the dress home. Alright so finally I try on a dress that both my MOH and mother love and well it wasn’t my pick but since the dress was figure flattering I agree to come back and buy it. The consultant pressures me to take it so much literally scaring me into taking it. I tell her that I’ll be back (I had to put money in the bank before I could purchase it because I didn’t have enough in my checking, it would have only taken me 30 min to go to Chase and come back) But she insisted that I take it layaway. So I agree, I figured I’ll be back to pick up my shoes that needed to be dyed might as well pay off the dress. So I leave and I come back a week later because that is what the pick up slip said but the shoes are not ready no one explained to me that the shoes would not be dyed until I pay off the layaway balance. Then why would the consultant put the date on the slip for me to return for the shoes, why would she even give me a pick up slip? I was intending to pay for the dress in the first place, so I pay it off no problem. The sales rep never mentions either that the sale is final, nor that the dress is still fitly and wrinkled because I bought a dress that everyone else had worn but I wasn’t given an explanation as to why it would be in this condition. After looking through the website I find out that there is a layaway brochure that I never received. So now I have a filthy dress that needs several alterations because I was pressured into buying a dress that is a size bigger that required major alterations not to mention that I’m loosing weight like crazy. I understand that she was trying to warn me about the wedding deadlines and she didn’t want me to be pressured the final days before my wedding but all that pressure gave me a migraine. I could have gone to any other store 5 months before my wedding and got the dress I wanted and I would even have three more moths to lose weight and then be fitted. Or have the dress made from a friend. I totally trusted her judgment. I’ve learned my lesson, don’t shop at David’s Bridal if cherish your sanity.

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Update by David's Bridal service sucks!
Aug 04, 2009 1:54 pm EDT

fortunately this is the first and last time I get married so how was I supposed to know that I had plenty of time to shop around for another dress.. when the person who is supposed to be the expert is telling you otherwise... look lady, I'm no bridal expert. Ofcourse it's my fault stupid didn't you read what I wrote... I learned my lesson.. I'm not blaming anyone but myself!

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juneb
, US
Aug 09, 2009 9:13 am EDT
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i have been to db on torrance and i can pinpoint who that lady is. oksana? she is pushy. your first experience should give you a feel for this whole wedding experience and not be pressured. not every bride is supposed to know all of these things right off the bat even when you're looking at countless bridal magazines and listening to friends gab about their wedding experiences. it can be confusing and overwhelming. so lesson learned, but im sure if you say that it's figure flattering it will look fine. they do free pressing before alterations at db so make sure they do that. get it altered, then dry cleaned. im sure it will look brand new, and you will look great.

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Anonymous
Chico, US
Aug 04, 2009 2:18 pm EDT

Um, bridal magazines could have told you? Friends that were already married? Your mom?

If you're not blaming anyone but yourself, why are you complaining about DB when it was your fault?

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Anonymous
Chico, US
May 28, 2009 1:48 am EDT

Yes, I'm suuuure she "scared you" into taking the dress. Grow some balls, woman!

It's your fault you bought it. No one put a gun to your head and forced you to buy it. If it wasn't the dress you wanted, why on earth would you buy it?

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3:21 pm EDT
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David's Bridal Terrible customer service

I found a great dress for my wedding coming up this August. I bought the dress in March. The dress came in quite quickly and I recieved an email that it was in the store and I should come pick it up. I had the impression from everyone else that had went to David's Bridal that they hold your dress until you're ready for the wedding, that they would hold it until alterations, etc.. I called 3 times confirming that and they told me each time that yes they hold the dress, I do not take it home until the wedding. So yesterday I get a call from David's Bridal saying I better come pick up my dress within the week or they will be voiding the sale and sending my dress back. They apparently have no room to hold my dress anymore and acted like I shouldn't have left it there so long as it had been there since March. Fine if they don't have room, it's inconvienent and I don't want to have to haul the dress home and hope my fiance doesn't see it but I will. What I couldn't believe is that they threatened to send this dress back and void the sale. I paid for the dress in full back in March. How can they just go and send it back? What if I was on vacation or out of town and I get back and find this message that my dress has been returned? what? makes no sense to me. They also hung up on my fiance when he called them inquiring about it as I was too upset to talk to them. I decided not to get my alterations done by them. When I went to cancel my appointment they didn't even have record of it. Don't go to this store location.. they can't be trusted, their management doesn't call you back, they hang up on you, and they all tell you different things each time you call them.

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Shakira
,
Jul 05, 2008 6:38 pm EDT

Every single person (including managers) my bridesmaids and I dealt with at different David's Bridals treated us rudely. Throughout every disaster the staff created for us, we tried to be as understanding as possible, but even though we dealt with over 10 issues along the way, never once did any staff member apologize for anything. At every chance they had, they would immediately imply we were to blame for anything that went wrong and that we shouldn't be upset at them anyway, since things eventually would get fixed. Of course, not everything was fizzed. My sisters lost a lot of money leaving work early several days in order to take the train from New York City all the way to Long Island for final fittings they continued to schedule but not be able to do because they hadn't even touched their dresses. Then the staff implied they were lying about getting off from their jobs early by saying "that's a strange job you must have if you had to get off from work early when it's 7PM now" (they actually do work until 7PM every day). One of my bridesmaids who's in another state received a sash a different color than what she had ordered and was told (two weeks before the wedding) that it would take another month for them to be able to get her the one that was the right color. I went to pick up my wedding dress (which only needed to be steamed and pressed) and, of course, it wasn't ready on time and had to come the next day for it. While I was there waiting, there was another bride who was really upset because she had a destination wedding in two days and her dress was not ready yet, even though they had promised her it would be. The stories just go on. I could write a book just on all the different things that happened. TRUST ME, NOW MATTER HOW CONVENIENT IT MAY SEEM, DAVID'S BRIDAL IS NOT WORTH GOING TO. Everyone mistreats you and you don't really get your money's worth.

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jessica
reno, US
Apr 17, 2009 10:02 pm EDT

I will NEVER refer anyone to david's bridal after everything that my mother is currently going through.

my brother is getting married next month and my mother purchased a dress about 3-4 weeks ago. We were given a date of when the dress would be in, and decided to call a week ahead to see if maybe the dress came in early. That was when i found out that there was no dress under my mom's name or phone number. but that there was a dress under the name of the bride's mother. we come to find out my mother's dress was under someone elses name. No big deal right?

Well, then my mom receives the dress, only to find out its in two different sizes. the jacket is her size, the dress is 2 sizes too big. the store claims they will have the "right dress" in time for the wedding, but at this point my mom is already searching for a back up. I called and left a lengthy message to the david's bridal customer service line, and once the new "correct" dress comes in I will be speaking with the manager of the store.

Orders under the wrong name. Not bothering to inform anyone (even the bride's mother, since the dress was in her name) that the dress had arrived. and two different dress portions.

I will not be giving david's bridal anymore of my time or money. I suggest if you do business with them that you watch out and pay close attention to what you are ordering and what you are getting.

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Anonymous
Chico, US
May 21, 2009 1:12 am EDT

Why the hell would they hold your dress in their store until your wedding? No, you shouldn't have left it there. Anyone with an ounce of common sense would have picked up their gown the moment it came in.

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Anonymous
Chico, US
May 20, 2009 10:32 pm EDT

They put it under the bride's name because your mother is technically in the wedding party. they do that so they can keep track of all of the brides' business. It really makes no difference whether it's ordered through your mom or through the bride.

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10:07 am EDT
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David's Bridal Multiple mistakes

I am a first time bridesmaid in my brother's wedding at the end of May. The bridesmaids all went shopping together for a dress, but I am located in a different state and couldn't make it. I was given the dress number and told I could just go have my measurements taken and David's Bridal would take care of the rest.

I called ahead and was told that I could just stop in, no appointment necessary. When I got there an hour later they were really busy and I was told that I should have made an appointment. When the man measured me he kept telling me to relax and stop "sucking it in". After I explained that I, more than anyone else, wanted the dress to be comfortable and wouldn't risk it being too tight by trying to "suck it in" for him, he very reluctantly wrote my measurements on a piece of paper and sent me to the front.

When ordering my dress, they told me that I HAD to go with a certain size because of my measurements. I stated a couple of times that I was surprised at how big the size was, but they told me that it was the size that fits my measurements. At no point did they suggest that I try it on just to be safe and the size was so big that I assumed that they didn't offer to get one for me to try on because they didn't carry that size in the store.

When the dress came in it was HUGE! I ended up complaining and even taking my mom in with me and we discovered that I actually needed one three sizes down.

That day I decided it was time to pick out some shoes. I explained to the clerk that I am very uncomfortable in peep-toed shoes because they sqeeze my toes, but that was what the bride wanted. She showed me a shoe that was both beautiful and fit very comfortably. I tried on two different sizes (in front of her) and the group decided that the smaller size fit best, as the bigger was just a tad too big. The shoes needed to be died black, so she took them up front and put in an order for it. She NEVER explained the dyeing process or what happens to shoes when they are died.

Needless to say, I picked up my shoes this weekend and discovered the dye has shrunk the shoes. They are excruciating to wear. I complained to the clerk, who basically said "sorry, that happens". I told her I wish someone would have told me because I would have gotten the bigger size. It is rediculous to purchase shoes and then have to pay to have them stretched (because there's no way I can wear them around as small as they are). AND the shoes bled all over my toes because my feet tend to sweat (which I also told her when trying them on).

When I get married next year I will avoid David's Bridal at all cost!

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jessmm
, US
May 09, 2011 6:39 pm EDT

I had the same issue with the sizing based on the "measurements" 37 32 41 they told me I needed a size 18 wedding dress but when I went to get fitted still measuring exactly the same the dress was way to big when I talked to the store manager she told me for a size 16 wedding dress the measurements chest 39 1/2 waist 30 hip 39 1/2 that's crazy I normally wear a 11-12 jean normally a wedding dress does run small but not 6 sizes so I'm not sure where she's getting size info they must have a "special one" to referr to when the mess up. The really messed up part is that they are not taking any responsiblity for their mistake, now 3 weeks before my wedding I'm wondering if I will have my dress to alter it they say is not going to change or ruin it but its got a beaded desighn I just dont think it's gonna be the same and they charged me $140 to alter their mistake

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6:50 pm EDT
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David's Bridal Terrible service

Nice dress, good salespeople, TERRIBLE management and service ethic. OK, I understand being afraid of returns, but we were looking to EXCHANGE and PAY MORE for another dress because we found out my bride-to-be was pregnant! Because she was so in love with the dress and couldn't find it anywhere else we even bought the more expensive, larger size. But every step of the way "NO EXCHANGES, NO RETURNS". The original was $99! Did you know David's is linked with Men's Wearhouse? Because they wouldn't EXCHANGE and UPGRADE a $99 dress they lost 5 suits, 5 dresses, shoes, and alterations. Our estimate for this loss is about another $2600 they could have had from our wedding alone. Instead they gained $99 and unhappy people with LOTS of friends and family getting married this year and next. Hey, David's, was it worth it?

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David's Bridal Customer service

Its Davids Bridal calling me when i don't need to schedule an appointment. They have been calling me nonstop during the day on my cell phone while i'm at work the past few days. I already have an appointment to pick up my dress in another week. I have had nothing but problems from them. My bridesmaid dresses didn't come in on time. i finally got two of them monday. One of my dresses is still on its way and my wedding is may 23, 2009. and, my girls need to have alterations done before the wedding. They ordered one dress in a size 8 when my cousin wears a size 2. so, now she has to get alterations done. and, thats the dress i'm waiting for. it has to be shipped to indiana where she lives. so, she will literally have two weeks to have it altered. i will never recommend davids bridal to anyone for thier wedding. all the comments i have been seeing on the internet. bad service from davids bridal. i guess you get what you pay for. no wonder the dresses are so cheap. their is always a reason. they get thier dresses from overseas somewhere. I got an apology letter from headquaters stating that they come from overseas and that is why its taking so long. i can't wait to have my appointment done and over with so i don't have to deal with them anymore. And, my dress better look good and my bridesmaids dresses better be what i ordered or their will be serious problems

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Terri
,
Jul 28, 2008 12:19 pm EDT

A friend of mine had purchased a dress from David's Bridal about 2 years ago for a previous wedding that ended up not happening. Just recently, she met someone new and they decided to get married, when she tried on the dress it was too tight on the top because she had had a little girl. Her mother called David's Bridal and spoke to one of the managers and they only asked for the skew number for the dress and was told that she could exchange it for another dress of the same price or more expensive. When she called back to ask if it she could exchange for the original price or the markdown $99 price she was informed that she could not exchange it. She went through the customer service telephone number and was told that if one of the managers would admit that they told her that then they could exchange the dress, no problem. Of course, they screwed up and are not going to admit it. She eventually had to have the dress let out and nearly didn't get it in time. The point was that they had made a commitment and did not live up to it. David's Bridal's customer service is no where near where it should be, especially because a person's wedding day is supposed to be the happiest day of their life. They make it one big headache. I will be getting married in December and have went out of my way to avoid David's Bridal. I hope that this situation doesn't happen to anyone else.

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AmandaT
, US
Apr 12, 2013 10:44 am EDT
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I had an appointment last Thursday at David's Bridal on West Broad. My decision to visit this store was based off of a WONDERFUL experience that I had had with my sister at a David's Bridal in Roanoke, VA. This, unfortunately, did not live up to my expectations. To begin, I walked in at 6:25 PM (5 minutes early) and waiting about 5 minutes to be spoken to. Then, I was asked if I had an appointment and I confirmed, sharing my name and my appointment time. She said it would be just a moment. I waiting 15 minutes for a consultant to approach me. Not a great start. She only asked me a few questions: when was I getting married and did I have any specific dresses that I would like to try on. I told her the exact style that I was looking for, but I was getting married at the beach, so I was open to anything that would be appropriate for that destination. She sat me down with a catalogue and told me to pick out some dresses that I would like to try on. This is where the "service" ended. This consultant was, and had been, working with another bride across from where I was sitting. I barely saw her the entire evening. I just sat there waiting for her to come back and see which dresses I had chosen. In total, I had chosen about 12 dresses to try on. She was only able to find 6. No alternatives were given, no suggestions were made, and she did not even help clip my dress to help me visualize a proper fit. Bottom line: I am not sure why they even take appointments. I haven't felt that neglected in a place of business in quite a while. Needless to say, I will not be recommending this location to anyone.

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Sherrilp
Philadelphia, US
Jun 13, 2010 8:44 pm EDT

I went to david bridal in plymouth meeting pa, to pick up my dress. My dress was wrinkle and dirty. It look like someone has worn my dress already, then i didnt know u had to pay extra for the grament bag they was going to put my wedding dress in a regualar trash bag. I never been soo disappointed in my life.

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bonusbaby63
Westfield, US
May 22, 2009 10:28 pm EDT

To anyone thinking of buying from David's bridal should read the book "Bridal Bargains". They will tell you everything you should know about them. If you know someone who is getting married, buy them this book, they will thank you.
Plus, almost all bridal gowns and accessories are made overseas. It is hard to find some made in the USA. It is best to shop early and order everything at once. You never know when the manufacturer will change the dye lot.

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Anonymous
Chico, US
May 21, 2009 12:47 am EDT

Just tell them not to call you, and they won't. It's as simple as that.

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Anonymous
Chico, US
Apr 08, 2009 1:15 am EDT

You're complaining that DB wouldn't return a dress over TWO years old? Seriously? Even Nordstrom doesn't have that good of a return policy.

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Nichole
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Nov 24, 2008 8:42 am EST

Seriously... would you want to go and buy a dress that was in someones closet or over two years, thinking that is was new? Nobody has that return policy, and I don't understand why people think wedding gowns are an acception. Plus she could have gotten the dress altered at Davids Bridal and they could have done it in two days if needed... plus, most people usually need alterations done anyway if there bust size is really different from their waiste size, so she would have had to do it with another gown anyways.

Next, do you think that by avoiding Davids Bridal you're going to hurt the company? No, you are going to hurt yourself by spending way to much on a wedding gown (Designer stores and small boutiques come and buy our $99 dresses and jack up the price by the way)

Lastly, just because you had a bad experience at one store, doesn't make all of the associates bad.

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6:32 pm EDT
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David's Bridal Lost my dress, accessories, and above all not helpful and extremely rude.

Let me start off from the beginning...

I was engaged in 2007' and as soon as the news got out I did what most girls do and searched on davidsbridal.com for ideas on the most important part of the planning "the dress" as I was searching I came upon this beautiful gown. It was "the one" I just knew it! I saw the price $800.00 and, I thought i'd never get this dress b/c it was too expensive and, above my mother's budget. I tried to erase the thought of this dress because it would never happen... And, being a plus-size girl it's important to look good and feel great in a dress. I just kept looking at other dresses and, knew there would be more dresses at the store i'd bound to be happy with. About 8 months later in feb. Of 2008 my mother, mother-in-law, and friend arrived at david's in mobile, al beginning the search of a dress. They didn't even have us down as an appointment after the countless reminder calls I received and answered. I shrugged it and, thought it was the tiniest thing to worry about b/c I wasn't going to let anything ruin my day. The consultant was friendly but, not helpful. I was nice and, tried on the dresses that she hand picked but, did not find what I was looking for. I decided to look for myself and, came upon the dress that I absolutely loved on the web-site 8 months prior. I thought it would be fun to try it on and, just have 5-min of bliss in my cinderella gown. I stepped out into the mirror and, in front of the other brides and, my mother's. I felt beautiful and, everyone stopped and stared. My mother began to cry and, said that it was the one. She did not care how much it was but, that it was perfect and, she would do this for me because I deserved it. We purchased the dress and, ordered it in a smaller size. We would hold it there until the wedding.

Almost a month later I had some scary but, exciting news I was 6 week spregnant. The wedding was in the end of june and, by that time I would be around 6 months pregnant. We postponed the wedding until after the baby. Noah was due october 9th, 2008! My mother called david's after the news of noah to ask if they can hold the dress until the wedding but, it wouldn't be until the following year. They absolutely aggreed and, said it was no problem! To just call when we were ready. Well, during the pregnancy I had alot of complications and, a bad after-birth c-section that left me bed ridden for 2 months. Along, this my mother fell ill with bladder disease that led her to disability and, the lost of her mother and, my grandmother. Not to mention financial problems due to the economy we came through it all and, my fiance and I decided with my parents and his to go with the wedding for some happiness in our life. In feb. We called to verify the pickup of my dress but, guess what? They didn't have the dress and, didn't know where it was. Stated they tried to call us to pick it up months previous but, no one answered. I was devestated but, not nearly as much as my mother. They were being inconsiderate and, rude about the ordeal. We were told we could not receive a discount and, not to mention a refund. After 3 weeks of no word. I I even came to the point where another dress wouldv'e been fine but, the manager debbie? Said no. My mother called corporate to explain the situation and, they were upset with their mobile management. Oh, and the dress was discontinued! They called back the next day stating they had the order at the main wearhouse. They would ups the order directly to our address. 7-10 days. Well, 15 days later... No dress. We called yesterday and, the manager was in denial and basically blaming ups and, stated they shipped it off april 2nd. She called and made sure "we" gave her the correct address. Which is a yes and, the only address I have. She never once apologized! My mother called her to verify they did not have the dress there and she said no. Today "we" called back and, they said that they did in fact have the dress there! But, the pensacola david's bridal manager had to drop off my corset for underneath my dress b/c the condition was worn down from the other one. So, my father had to drive 2 hours to mobile from where we live to pick up my dress. It has been a complete nightmare. I have given them alot of business bridesmaid and all and not once was offered a discount or nothing. Thankyou david's for almost ruining my day!

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5:12 pm EDT
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David's Bridal Poor quality

This company tells you one thing and then delivers another. Was told to order all dresses at the same time so that the color lot would be the same. One dress arrived 3 weeks before the other 3. Also, dress quality is very poor. Zipper broken on one dress and 2 sizes to small even though the girl tried the dress on in the store for the exact size. Very poor customer service. Rude at the counter and would not listen to the bride. Glad I didn't get my bridal dress there! NEVER shop here. Will ruin your whole event.

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David's Bridal Sales assoicates

i recently went to Davids Bridal for a dress for my sons wedding. When i first arrived there was only one other person in the store, no one asked if i needed help. As i was looking for a dress 3 or 4 young girls came in and the sales ladies rushed to help them as they did for 2 other women. MY HUSBAND was finding dresses and bringing them to me. This was not his job. The only time I encountered anyone was when myself and my husband finally found a dress that wasn't marked on, zipper ripped or dirty looking(worn) that i wanted to buy did a sales person ask me if needed any help. I was at the checkout counter when asked . It was too late we had been in the store for about an hour. I even called to make sure they had the style, size and color that i wanted that morning. I will not go back there for my next dress.

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Poor Real Estate Agent
Flower Mound, US
Aug 26, 2010 8:04 pm EDT

Sales Associates are inexperienced, unkbowledgeable and rude. I will never support DB again!

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David's Bridal David's bridal website

I ordered my toasting flutes through David's Bridal website a couple weeks ago and when they arrived via UPS they were both smashed to the point only the stems were remaining. I went back to the website to find out how to return them and I could find no information for how to return them and get my money back. Their FAQ says I need to request a return order number for my order, but there is no way to do this. On top of that, I cannot return them to the store, and I can't even find a customer service number! This is terrible! I am going to have to just go through my credit card company to dispute the charges. With only a couple of weeks before my wedding I don't think I'm going to be able to get these replaced.

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Anonymous
Chico, US
May 20, 2009 10:30 pm EDT

If you have damaged merchandise, you have to contact UPS, because they are the ones who delivered it. They will refund you.

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David's Bridal Do not use them

I am engaged and getting married in August 2006. I went through David's Bridal to get my gown and was very satisfied when my associate called me to tell me the gown I wanted was being discontinued and $300.00 off. I went to the store with my mother, and we were told that if we wanted to hold the dress, we must put money down. We put down close to $300.00, which we were later told will put the dress on lay-away. While reading the contract with the store manager, I was confused to the wording of the receipt. We went over it TOGETHER, and I understood that 25% of the deposit would be lost if I did not want to purchase the dress. That is also what I was told by the store manager. I asked her three times. I decided I no longer wanted that dress, so I called the store to find out what I should do. The first time I called I was told I would get in-store credit of my deposit amount. I was furious! Why would I need almost $300.00 in in-store credit? So, I called back and spoke with a manager. She told me that 25% of my deposit would be in in-store credit and the rest would be refunded to me. That is also what was explained to me at the time I signed my contract. I explained the amount I put down and my remaining balance. I was told that I would have about $70.00 in-store credit and the rest refunded. This was after her calculations. I went to the store just last night to get my refund, when I was RUDELY told that that wasn't the case. I explained to both the store manager and the assistant manager what happened, and they simply said, "Well YOU signed the contract." Not only was the manager condescending, she was rude, making snide comments to me under her breath. I took this to the Corporate level, contacting Mary Mike, who was also no help. She told me that I should have read the contract more carefully and it was basically my fault. When I told her that I was lied to, being told that I would get 25% of my deposit back, she didn't want to hear it. She told me that I could go the next level up by contacting her supervisor. She gave me an address so I could WRITE A LETTER! What century do we live in that I cannot call him?!? I asked her if she writes letters to get a hold of him, and she said rudely that she calls his secretary. So why the hell can't I call his secretary? Needless to say, I was lied to, demeaned and treated horribly once I made a complaint. DO NOT SHOP AT DAVID'S BRIDAL. I wish that I had done research first. I checked the Better Business Bureau, and there are unresolved cases such as mine, where customers were told one thing, signed the contract which is ambiguosly phrased, and when they wanted a refund they were told the same thing that I was. Please, do your research! David's Bridal is not the way to go.

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Medina Stefanski
Hartford, US
Feb 03, 2010 12:59 am EST

Is there ANY way possible to cancel an order at David's Bridal and get your money back and NOT store credit?

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David's Bridal Returns

I ordered a dress online & it was too small. I have been trying to get a return item number so I can send it back & no one will give me one. I can't get anyone to call me back, or email me. They are the worst bridal store I have EVER seem! I will never order or recommend anyone order from them

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Bacon51
Benicia, US
Oct 29, 2021 5:12 pm EDT

David's Bridal in Pinole has horrible associates especially the Manager and the Store Manager ! we ordered dresses for my brothers wedding and because the wedding had to be postponed for a later date due to COVID we have to order different dresses more summery. We didn't have our original receipts but the dresses were in the original package and tags were on the dress they would not take it back because they could not be sure we wore them? What does a receipt have to do with that ?And they should be more laxed with their policies especially since COVID as well as all eight bridesmaids were willing to purchase the other dress at the store . And sometimes it is the delivery of how someone explains something to you . they were rude and condescending to say the least . Maybe this will not make a bit of difference but they lost business because we will not be buying the dresses form them and now we are stuck with the old dress.

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bobbie salina
, US
Sep 12, 2016 3:05 pm EDT

Ok, seriously trying to find a customer service link to return merchadise that arrived damaged. Not surprising, from the way the package was sent.

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Aimebaby77
Rochester, US
Feb 18, 2015 10:28 pm EST

This company makes you jump through all sorts of hoops to return an item. I will NEVER purchase anything from them again. And I never received ANYTHING with return instructions on it with my order. I was told for online orders you must go to their website and obtain a RMA # in order to receive an email that will then give you the address to mail back the dresses. I have still not received an email after a week, so I sent them an email about this, now still waiting to hear back. Not for nothing...you should be able to find the address to return items purchased online, but the address is NOWHERE to be found. Not their website OR anywhere on Google. How is that even allowed!?!?

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Sandra L. Erdice
Jamestown, US
May 24, 2010 2:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sandy Erdice
rerdice@yahoo.com

I had the same problem. I ordered a dress too small. I can't get a return sticker. There is no one to talk to. Eventually, people will get fed up with this nonsense and quiet going to David's. It's just a mater of time before people realize what a greedy selfish company this is.

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Anonymous
Chico, US
Nov 02, 2009 1:40 am EST

customerservice@dbi.com

Seriously folks, a slip of paper is mailed to you with the receipt in your package that tells you how to return items online.

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Karissa
Springfield, US
Apr 20, 2009 8:06 pm EDT

I didn't quite have the same problem, but I have had many problems with them since I bought my dress about a month ago. I don't give up until I get answers so I did some major research on them and got this information.

Michele Ansert (Head of Customer Service Dept)
Phone: [protected]
Email: mansert@dbi.com
Address:
1001 Washington St
Conshohocken PA 19428

I would keep calling and emailing until something gets resolved. Sadly thats the only way anything these days gets resolved. Good Luck!

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Kristina
Baltimore, US
Apr 09, 2009 1:04 pm EDT

I had the same problem. I ordered a dress online and they never got back to me when I tried to return it. I called and e-mail, but no one ever called. I spoke to the operator, and she said that she cannot help me because she doesn't work in customer service so I would have to leave a message and wait for someone to call me. That never happened and I sent my dress back three weeks ago. Left messages that I returned it, no one has called, the dress hasn't been mailed back to me, it has not been credited back towards my credit card- Nothing. So now I paid over 100 dollars for a dress I don't even have, paid the shipping to return it, and still am left with nothing! The worst business!

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Carol Amo
, US
Nov 30, 2017 12:56 pm EST
Replying to comment of Kristina

Same thing happened to me. I returned 2 dresses that did not fit my girls and had to buy 2 because they don't exchange merchandise. So I paid and returned for 2 that I am out the money on and bought a total of 8 dresses for 6 party wedding. They are a rip off company.

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savannah
Omaha, US
Apr 03, 2009 8:05 pm EDT

I had the same problem. I finally wrote them and said that if I did not get return authorization within the next day I would file a complaint with the Better Business Bureau. Which I was totally prepared to do. I received an email authorization in a matter of hours. Hope this helps.

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David's Bridal Total nightmare - unprofessional, disrespectful and dishonest staff

Our experience with David's Bridal has been a total nightmare. The staff has been completely disrepectful, dishonest and unprofessional.
When my matron of honor went to purchase her gown, she was humilitaed due to her dress size infront of other customers. Turns out the rude person assisting us was the "manager" - or so they claim. After my matron of honor tried on the dresses, we went to order her dress and when asked the size, the "manager" stopped typing, laughed and asked "what size pants do you even wear? I think you need to go up a size or 2", we explained that she had just tried on the dresses and that was the correct size; she continued to argue with us, looking my matron of honor up and down and making facial expressions at the customers in line behind us. Finally, I asked that she continue with the transaction, she rolled her eyes at me and after everything was finished, wished us "good luck with that". My matron of honor left the store in tears, as everyone was not only looking at her, but also heard the conversation with the "manager" in regards to her weight.
When we order my maid of honors dress, we paid for it to be shipped to her house as she is not from the area. After about 6 weeks, I called the store to see the status of her order, as she still had not received it. They informed me it was never shipped out because we did not pay for it. I explained that it was paid for and they said they would have to look into it. I received a sarcastic message from the "manager" (another one, so we're told), stating that they could not find this info in their system, so I will have to come down myself and pick up the dress, as we did not pay for it and they were not going to ship it. When I could back, I spoke to the first "manager" I had dealt with and asked if I could fax over the receipt. She told me no and when I asked why, she placed me on hold and the call was disconnected. I called back and she told me that she did not have the time for me right then, so I asked for the information on the district manager, she responded "um..we really don't have one, I will give you customer service's information". I called them 12/28 and have still not received a call back. Eventually, we spoke to yet another "manager" and faxed over the receipt, and the dress was shipped (almost 2 months after it arrived at the store).
The next time, I made an appointment for another bridesmaid to get her dress, when we arrived we were informed that they did not write it in the book so we would have to wait for assistance. About an 30mins later, I walked up to the counter and asked if one of the 3 employees standing there could help. Once I explained the situation and we were ordering her dress and shoes, the "manager" (and yes, another one) told me that the shoes would be dyed & ready to be picked up when the dress came in. When the dress came in, I called to see if the shoes would be ready too, they told me I could pick up both items on 2/16. When I went to pick up the dress, the shoes were not ready. I explained the sitauation and ANOTHER "manager" told me she would have them ready on 2/18 and best of all, she explained that when I had called before, they meant that the shoes had arrived at the store not that they had been dyed. Funny, because I physically had them in my hands and brought them to the counter - I guess they shipped them out and back to themselves or something. Again, the shoes were not ready. On 3/8 I spoke to yet another "manger" - I had called and demanded to get the district manager information and this one gets on the phone. She said she would look into it and get back to me Mon or Tues. Yesterday, I still did not hear from her, so I called. The shoes were still not ready. She told me that "even if I have to dye them myself, they will be ready tonight". I called today...still not ready. She calims that I told her I am not coming to pick them up...I paid for them, why wouldn't I get them? I told her I will be there tomorrow and they need to be ready...we'll see how that goes.
On top of the shoe drama, 2 of my bridesmaids ordered their dresses on 2/9 and were told they would be in 2-4 weeks. Turns out that they will not be in until 4/10 because the store never processed the order until 2/28, which means that if they need alterations there will be a rush fee.
The whole store is a joke. It amazes me, because every person we have an issue with just so happens to be another "manager" and that they do not really have a district manager. I cannot believe that they are so unprofessional and disrespectful to their customers; especially due to the amount of business each bridal party brings to them. If you want to save yourself a headache and avoid turning into a bridezilla, STAY AWAY FROM DAVID'S BRIDAL.

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Bditty
Albert Lea, US
Apr 05, 2011 2:23 am EDT

I"m so sorry for your horrible experiance...I too just went through awful trip to the store and am very unhappy with the DIRTY dress they sold me. I'd never give them business again. I hope you're wedding went well all problems aside!

David's Bridal Customer Reviews Overview

David's Bridal is a popular bridal retailer that offers a wide range of wedding dresses, bridesmaid dresses, and accessories. The company has received a significant number of positive reviews from customers who have purchased their products and services.

One of the most commonly praised aspects of David's Bridal is their extensive selection of dresses. Customers appreciate the variety of styles, sizes, and colors available, making it easy to find the perfect dress for any wedding theme or personal preference. Additionally, many reviewers have noted that the prices at David's Bridal are reasonable and competitive, making it an affordable option for brides and bridesmaids on a budget.

Another positive aspect of David's Bridal is their customer service. Many customers have reported positive experiences with the company's representatives, who are knowledgeable, helpful, and responsive. The company also offers a range of services, including alterations and dress preservation, which have been well-received by customers.

Overall, David's Bridal is a highly regarded bridal retailer that offers a wide range of products and services at reasonable prices. With a focus on customer service and a commitment to quality, the company has earned a strong reputation among brides and bridesmaids alike.

David's Bridal In-depth Review

Website Design and User Experience: The website design of David's Bridal is clean and user-friendly, making it easy to navigate and find the desired products. The layout is well-organized, with clear categories and filters that help streamline the shopping experience. The search function is efficient and provides accurate results, saving time for users. Overall, the website design and user experience are top-notch.

Product Selection and Variety: David's Bridal offers an extensive range of products, catering to various styles, sizes, and budgets. Whether you're looking for a traditional gown or a modern ensemble, the selection is diverse and impressive. The variety of accessories, shoes, and bridesmaid dresses is also noteworthy, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: The pricing at David's Bridal is competitive, offering good value for money. While some high-end designer options may be pricier, the majority of the products are reasonably priced, considering the quality and craftsmanship. Additionally, the store frequently offers promotions and discounts, making it even more affordable for brides on a budget.

Customer Service and Support: David's Bridal excels in customer service and support. The staff is knowledgeable, friendly, and attentive, providing personalized assistance to ensure a pleasant shopping experience. They are readily available to answer any questions or concerns, both in-store and online. The customer support team is responsive and helpful, resolving issues promptly and efficiently.

Ordering and Delivery Process: The ordering process at David's Bridal is straightforward and hassle-free. The website provides clear instructions, and the checkout process is quick and secure. Delivery is prompt, with options for expedited shipping if needed. Customers receive regular updates on the status of their order, ensuring transparency and peace of mind.

Return and Exchange Policy: David's Bridal has a fair and flexible return and exchange policy. They understand that sometimes a product may not meet expectations, and they offer hassle-free returns within a reasonable timeframe. The process is simple, and the customer support team is readily available to assist with any returns or exchanges.

Quality of Products: The quality of products at David's Bridal is exceptional. The gowns and accessories are made with attention to detail and craftsmanship, ensuring that brides feel confident and beautiful on their special day. The materials used are of high quality, and the products are designed to withstand the test of time.

Bridal Consultant Services: David's Bridal provides excellent bridal consultant services. Their consultants are experienced and knowledgeable, offering valuable advice and guidance throughout the wedding dress selection process. They listen to the bride's preferences and help find the perfect dress that suits her style and body type.

Alterations and Customization Options: David's Bridal offers professional alteration services to ensure the perfect fit. Their skilled seamstresses work closely with brides to make any necessary adjustments, ensuring that the dress fits like a dream. Additionally, they provide customization options, allowing brides to add personal touches and make their dress truly unique.

Overall Shopping Experience: The overall shopping experience at David's Bridal is exceptional. From the moment you enter the store or visit the website, you are greeted with a warm and inviting atmosphere. The staff goes above and beyond to make you feel comfortable and valued as a customer. The wide selection, quality products, and excellent customer service contribute to a memorable and enjoyable shopping experience.

Reputation and Trustworthiness: David's Bridal has built a strong reputation for being a trustworthy and reliable bridal retailer. With decades of experience in the industry, they have established themselves as a go-to destination for brides-to-be. Their commitment to customer satisfaction and their positive reviews from countless happy customers speak volumes about their reputation.

Additional Services and Resources: In addition to their extensive product offerings, David's Bridal provides a range of additional services and resources. They offer wedding planning tools, style inspiration, and expert advice on their website. They also have partnerships with other wedding vendors, making it convenient for brides to find all the necessary services in one place.

Social Media Presence and Engagement: David's Bridal has a strong social media presence and actively engages with their audience. They regularly share stunning wedding inspiration, real bride stories, and updates on their latest collections. Their social media platforms serve as a valuable resource for brides, providing ideas and insights into the latest trends.

Competitor Comparison: When compared to its competitors, David's Bridal stands out for its wide range of products, exceptional customer service, and reasonable pricing. While other bridal retailers may offer similar services, David's Bridal consistently delivers on quality, variety, and value for money.

Recommendations and Conclusion: Overall, David's Bridal is a top choice for brides-to-be. With its user-friendly website, extensive product selection, competitive pricing, and excellent customer service, it ticks all the boxes for a successful shopping experience. Whether you're looking for a traditional or modern wedding dress, David's Bridal has something for everyone. Highly recommended for a stress-free and enjoyable bridal shopping experience.

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Phone number

1844 400 3222

Website

www.davidsbridal.com

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