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David's Bridal
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2.2 162 Reviews

David's Bridal Complaints Summary

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Our verdict: Engaging with David's Bridal, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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David's Bridal reviews & complaints 162

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ComplaintsBoard
D
6:49 pm EDT

David's Bridal Poor quality, deceptive, no service

I DO NOT RECOMMEND DAVID'S BRIDAL. First of all, don't fall for their very effective advertising tactics of a wedding gown for $99. You want to look great on the best day of your life, not wear something that was too ugly for them to sell. Very clever, but in my opinion, most unethical. I am sure that you too have heard of their $99 wedding gowns. It is right on their home page . They have this "come one promo" all the time. Except that no matter where you click on the home page, t here's NEVER a gown you can actually see. That should tell you something about their business practices right away.

Well, it is only human to hope to find a bargain, so not seeing a picture online, forces you to drive to their store. There, you will find high pressure tactics . They had lots of gowns. What I didn't realize at first, is that quantity does not mean quality. Don't buy one of their gowns until you go to a local bridal shop in your area . You need to be able to compare quality and price. If you go to regular bridal salons, you will find that David's Bridal dresses are VERY over priced for what they are offering. The fabric is also substandard. It just doesn't feel good or fit really well. Still, with all the horror stories I had heard, I wanted to check it out for myself. I am glad that I did because it made me go back and buy my gown in a downtown shop in my city.

At a downtown bridal shop in my city, the store had more than 500 different styles. Granted they were not all in my size, but they sure had a lot and I knew what they could order would come to me brand new! They explained that David's Bridal actually has less styles than many of the privately owned stores. It is just that David's Bridal has, for example, Style A in 3 colors and 16 sizes. In other words, at least 16 x3 (48) of the same gown.

They were, by the way, also more expensive than my local store. I would say around $200 to $300 more for the same gown. Still, you would not have been as happy with the dress I got had I not had a comparison to go by. Good service over bad service; pushy vs. not pushy, etc. You are not a mass produced bride, so why go and buy your dress in a FACTORY.

The salespeople at David's Bridal must be on commission because every dress any bride would put on received these comments: "Oh My God, You Look Beautiful, " "This is the perfect dress for you" "Well, is this the one?" etc. The one good thing I can say is that the salespeople had great training in how to compliment a bride when she looks ugly : ) And the $99 dresses? I expected it to be a way to get me to go from Chico to one of their stores in Sacramento: about 90 miles.

It worked. You probably would also think that their $99 dresses were UGLY and OVERPRICED if you saw them. Their advertising is the only thing that is good about this chain. Save money on gas, avoid poor quality gowns, stay away from high prices and pushy salespeople. You can't return or get a refund, so do not buy from them until you check out other stores first. Also, don't go alone because they are very aggressive and you might be sorry for buying what you thought was a bargain gown. The only one to get a good deal is the salesperson that gets her commission when she sells the wedding gown!

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rosiejgo
Beverly Hills, US
Oct 08, 2010 10:37 am EDT

DB gowns for $99 are more simple, that's all. Some girls really love a simple style. A 50+ yr old business means more reliability than the next salon, their inventory will fit a broader range of customers and their body types through feedback, and I can tell you DB is by no means "cheap" as far as materials. It is awesome that the highest priced gown in there is $1200, while other salons offer that price as a starting point. Alterations do a fantastic job, and they offer discounts for accessories and bridal parties if you decide to purchase your dress there - which I think is the best place to go because it's a huge chain but they really train their consultants for individual attention. Consultants focus only on the bride's experience, NOT the sale. If those two go hand-in-hand, great, but I've never had a consultant just ignore someone bc they know the customer won't buy anything. I think it's awful you had a bad experience, but why give the entire company and all the great girls that work there a bad name? I felt more welcome there than anywhere else I shopped.

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Lidiya
EB, US
Sep 03, 2009 12:40 am EDT

Wow, whoever you are... you really need to think again next time you write something like this! I recently bought my girls their bridesmaid dress at DB, they absolutely lovem! our consultants didnt play a scene they showed what fit nice, looked great and met the budget line as well!

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Anonymous
Chico, US
May 21, 2009 12:53 am EDT

The reason why they don't have gowns that are $99 shown on the website because every store has different gowns that are marked down to $99. I would think that would be a duh right there.

And of course the bridal boutique is going to tell you that DB has less styles, they want you to purchase from them and not go to DB! that's a selling tactic!

It's also your opinion that the $99 gowns are ugly. Some women really do like them. So you're basically complaining that they don't have gowns for your cheap ###.

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aaaaaaalllllll
, US
Mar 08, 2009 8:41 pm EDT

you are prob just fat and can't fit in to anything so you have to complain about David's Bridal. Gold's Gym is cheap.

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Shannon
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Oct 02, 2008 7:18 am EDT

David's Bridal is a rip off! Four of my bridesmaids tried on their dresses at the store. Three of them were a size six. The dresses fit them perfectly in the store. They wanted to buy the dresses right away but the sales ladies stated that it would have to be ordered. When the dresses came in they were a size too big..but oddly still said they were a size six on the label. Almost the cost of the dress later, the ladies picked up their dresses from alterations. None of them had gone on a diet or needed to for that matter and yet mysteriously their supposed size six gowns needed altering. Alterations can cost anywhere from $80. for a hem and a bust reduction. If it's more than one layer try counting $200. washed away. My dress was "on sale" when I bought it off the hanger. Sure it was a size too big but the sales ladies told me (and I fell for it hook line and sinker) it was the last one because it was discontinued. The price couldn't be beat. That is until I had to pay the same amount as the dress in alterations. So two hundred dollars later I stopped in to my local tailor down the road. I told her my ordeal with David's Bridal and inquired how much she would have charged for the same aletrations. She quoted me $75.00

Shoes at David's can be found at every woman's shoe store (at least in the summer months) for absolutely half the price. And you won't get some other womans nasty foot print as a complimentary gift left behind.

Oh My God...a gauzy veil costs anywhere between $200-$1500. at DB. Why the hell would anyone entertain that price. It isn't necessary.

Barrets with flowers (I had a beach wedding) cost me $40. I paid it for the convenience.

Do yourself a favor. Save yourself from the kick in the ### you want to deliver to yourself after you watch DB steal your money and laugh at you. Go somewhere else. Keep those local Mom and Pop bridal stores in business. Steer clear of David's Bridal.

Or go... But I promise you. You WILL be back here later.

ComplaintsBoard
D
4:47 pm EDT

David's Bridal Customer service-product

I'm getting married in May of 2009. Saturday July 19, 2009 I went with two of my bridesmaids to try on bridesmaids dresses at the Davids Bridal in Richmond. Even though i had read several complaints with this store. I had decided to give them a chance anyways. We got there around 10:00/10:30 we were greeted at the door, which was wonderful, and the woman at the door took my information and said a bridal consultant would be with us shortly and that we would be able to look around while we were waiting. We ended up waiting about 30-45 minutes for someone to come help us. I understand that we did come on a Saturday so it would be busy, I didn't mind waiting.What I don't understand was there were about five people standing up at the door doing nothing so why did we have to wait so long for someone to come help us. When the consultant got to us she was extremely rude she acted as though she didn't want to be helping us and that she had better things to do. Also the actual dresses were not what I thought they would be. A lot of them had make up all over them, the hemlines were falling apart and the zippers were popping out. I understand that they can't control if people get their make up on it. But when we asked if we could order the dresses to make sure we got new dresses that were clean etc. She told us that we will get what they have and that they would wipe the make up off. But that still doesn't help with our concerns on the ruined hemlines and zippers. She told us that we would have to pay to fix the damages which would cost $30 for each problem/alterations . I don't find it fair that they would charge for damages that were made to the dresses before we even bought them. Since we are on the topic of alterations, she also told us the dresess were made to fit a person that is 5'8 and slender, which I found incredibly rude and it offended my bridesmaids. No woman is perfect and I thought Davids Bridal was supposed be made for all women no matter the shape or size, so there fore they should have more of a variety. Also when we went to try on the dresses, we walked by about four empty dressing rooms and she made my two bridesmaids use one dressing room, it made them feel very insecure with themselves seeing as they are different figures. No one should have to be put on the spot like that. Over all I'm am very disappointed with this experience and I will never return to this store or put my bridesmaids through this horrid process again! Now I know to always listen to the customer comments!

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Emily Brooks
Staunton, US
Feb 27, 2015 5:07 pm EST

My soon-to-be sister-in-law bought her wedding gown at David's Bridal in Richmond, VA, and selected her bridesmaids' dresses from there as well. I drove two hours to get there, was fitted, and ordered my dress. When it came in I received an email saying I need to pick it up or have it shipped to me within 7 days of having received the email. I wasn't told this at the time of purchase and as it came early, it’s a good thing I chanced to check my email or I wouldn’t have been aware of this policy. I tried to get hold of a representative for THREE DAYS during their stated business hours with no luck. It rang and rang and rang and rang with no answer. At long last today I was greeted with a relatively prompt, "Please hold, " and waited twenty minutes (with atrociously horrid music forced on me) before I was assisted. This is a ridiculous, and needless to say, unprofessional way to run a business. I’m not happy.

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Kristine Kos
Milwaukee, US
Nov 03, 2009 8:56 pm EST

I agree ~ and I will NEVER step foot in a David's Bridal store ever again. And I have already steered a few friends and family members away from the store also. The customer service of those that work for David's Bridal is HORRIBLE. I went to two different stores in my local area and BOTH I received the same horrible customer service. A sales lady at one store wouldnt even assist us on trying on jr. bridesmaid dresses because we were not registered there. (A little background - my gown is from Eva's Bridal along with my flower girl dress, and bridesmaid dresses). We were looking for a dress for our jr. bridesmaid. And David's Bridal was unwilling to help us simply because I didnt go through them for my other bridal party dresses. THEN ~~~ a few months later, my MOH and myself went to a different David's Bridal and they refused to assist us AGAIN simply because we did not have an appointment. I was told to come back the next day and make an appointment. She did not care that I was in a bind, even though TWO sales associates were free (meaning they were not helping other customers). Aside from these two sales associates being AVAILABLE, they still would not help me unless I had an appointment. She took the dresses that I had in my hands as if I was not allowed to even TOUCH the dresses. I left the store very disgusted, and I will never go back there! The customer service was HORRIBLE! BTW ~ I am not a high maintenance kind of girl and I do not look for the high quality, flashy, designer dresses. I just wanted something that looked nice and was reasonably priced. I found that (and awesome customer service) and Eva's Bridal Center in Oak Creek, WI. Anyone looking for a very reputable business, I highly recommend Eva's. =)

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Richmond
Richmond, US
Apr 29, 2009 7:49 pm EDT

clearly jessica works at davids bridal, otherwise she wouldn't defend the store so strongly. the richmond store is awful. they sell dresses that have previously been worn to the brides, yet they order the bridesmaid dresses from the warehouse...i had the same exact thing happen to my bridesmaids. angela was assigned to 2 of my bridesmaids and although i made an appointment for 3, only 2 showed up and then had to share a room! after that angela went away and i had to pull all the dresses for my girls by myself because she was uninterested and very unhelpful. i was also told that i would "receive my own new gown", which put me under the impression my dress was coming from the warehouse, however like you said, i've since been told that they only sell what is on the floor and don't order bridal gowns from the warehouses. calling the management of the store is useless, because they talk in circles, tonya especially, and make you feel stupid. the "system in place" is obviously not to benefit the customers!

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jessica
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Nov 03, 2008 10:38 pm EST

and there may have been 5 people standing around, maybe some were managers, or customer service reps, not bridal consultants. there is a system in place for a reason

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jessica
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Nov 03, 2008 10:36 pm EST

there is no way you were told you have to pay for damage that was alreafy there. on Saturdays, consultants are assigned 2 rooms, so thats why your bridesmaids shared.

ComplaintsBoard
S
7:43 pm EDT

David's Bridal Alterations

I went to pick up my dress today, 7 days before the wedding and it was a disaster. There were dirt marks, the alterations looked like anybody could have done them... and they were horribly rude to me when I asked about the alterations. I was treated like I had no idea what I was speaking about, when I, myself, am a seamstress. The alterations were sloppy, amateurish and rushed. I would recommend this store to purchase your dress, but DO NOT have your dress altered by David's Bridal.

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Holly Yorrie
Lindenhurt, US
May 09, 2009 8:40 am EDT

I had my wedding dress and the 3 bridemaid dresses done at David's and it was a nightmare, We bought the dresses in Sept.The fitting was January 12. They said the dresses would all be ready March 10. On March 10th we went for our fitting and none of the alterations were done. They said they apologize and to come back the following Friday. Yet again that none were completed.Then I was told to come back in 3 weeks. Finally or so I thought the dresses were done. The wedding dress was done but not cleaaned. However none of the bridesmaid dresses were touched. Now it is 2weeks before my wedding and just last night another problem with the alterations happened. The dress with the simplest alteration needs was a disaster. The dress fit her perfect. The only thing that needed to be done was a take in by the breast line. They did not do the take at all and the slip part of the dress was sew to the zipper and they took in the bottom of the dress by 2 sizes. This has resulting in getting whole different dress and still getting alterations. My bridesmaid is so unhappy with dress and at this point there really nothing to do. As it stands only 1 of my 3 girls have a dress. David's still has to do 2. They have had these dresses for 4 months and done next to nothing. Do not let them do alteration!

ComplaintsBoard
J
12:29 pm EDT

David's Bridal Crappy customer service

It's not just this David's Bridal that's terrible--it's all of them! First, I ordered a dress initially without my measurements being taken. Now the thing doesn't fit. Went to exchange it and got measured... one girl greeted me when I walked in and then asked someone else to measure me and walked away. The girl she asked to measure me replied upon being asked "yeah... I guess so." Completely unenthusiastic. Slammed a pen and paper down to write the measurements. Then went to find me the size which they didn't have so she gave me a different dress to try on. Tried it, told her it fit and she just said "that's good". I said "can't you look to see if there are any in my size somewhere else in the state?" So she did and GAVE ME THE NUMBER TO CALL THE OTHER STORE! She didn't even call for me. I had to use my own airtime cell phone minutes! I asked if the dress could be shipped to the Danbury store from Manchester to save me the gas money and she said no. Then I called the Orange store to see if it could be shipped there instead and they said that David's Bridal does not ship from store to store. WHAT?! So now I have to drive 45 minutes there and 45 minutes back because the idiot that initially helped me in Danvers, Massachusetts didn't take my measurements? And the worst part about it is that David's Bridal doesn't even have a main contact line/email address to field complaints/handle customer service. BAD BAD BAD BAD BAD Business! If it comes down to me having to buy dresses from David's Bridal for my wedding I'd much rather have everyone go NUDE!

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Stop Calling Me
Atlanta, US
Aug 27, 2009 3:08 pm EDT

The service at David's Bridal was pretty good. HOWEVER...I had no idea that they would give out my personal cell phone number and email address to all of their vendors. I have been solicited constantly for makeup, teeth whitening...you name it. If there was something more I could do about it, I would. Getting married = scams, all across the board.

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Sandra Feitosa
Savannah, US
May 24, 2010 4:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We ordered a dress and never got it in time .So far they are still looking for the dress that was suposed to be at the store on May 10, 2010.

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ThePinkDrinkRocks
, US
Feb 05, 2015 12:55 pm EST

I went into the Davids Bridal in West Melbourne, FL and had a "consultant" measure me. They did not have my dress in the store in my size, so they offered to order it and promised enough time for alterations. Even the assistant manager told me there would be plenty of time, when the dress came in(which I never received a phone call, saw the email in my SPAM folder) I was then told a different story and that they wouldnt be able to alter the dress they sold me for $1000-SO I had to find a seamstress (through research since this is my wedding dress) Brought my dress and under garments to the seamstress only to be told the dress is a good 2 sizes too small.. Which baffles me seeing their consultant measured me and ordered the correct dress (So I thought)-I have had to fight with store managers and District Manager to find a resolution and are still waiting-I have also made 2 calls to the GM and have not received a return phone call. Bad customer service, consultants that do not know how to measure and employees that lie just to get the sale! I will never recommmend or refer anyone to Davids Bridal!

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icweddingpro
Milford, US
Sep 02, 2010 11:05 pm EDT

THAT'S WEIRD SINCE THE COMPUTER WONT EVEN LET THE ORDER PROCESS UNLESS IT WILL BE THERE B4 THE EVENT DATE, WON'T EVEN LET U PAY FOR IT.I GOTTA SAY I USUALLY GET CALLS FOR DRESSES WELL B4 THEY ARE EXPECTED.

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Anonymous
Chico, US
Aug 30, 2009 11:49 pm EDT

Just call them and say that you want to be taken off if their contact list.

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kyy
, US
Aug 17, 2009 10:30 am EDT

Davids Bridal is absolutely the most PATHETIC store I have ever been to. I will NEVER go therer for my wedding. It is run by A BUNCH OF LOW-LIFE DISORGANIZED ### THAT ARE HALF ###ED. I HOPE THE STORE IN SUNRISE FLORIDA BURNS TO THE GROUND. =)

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Anonymous
Chico, US
Jul 21, 2009 4:36 am EDT

You're stupid for ordering a dress when you didn't get your measurements taken first. I can't believe how dumb you were to do that. Like, I'm appalled.

Why would they ship from store to store when they can just ship to your house? And no, you didn't have to drive 45 minutes to the other store, you could have ordered it over the phone and had it shipped to your house, but I take it you probably didn't listen to them during that part.

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Anonymous
Chico, US
Apr 08, 2009 1:28 am EDT

Rarely do businesses ship from store to store. I've worked several retail stores, and only one shipped from store to store, and that's because it was only in Southern California.

First of all, it *was* your fault that your dress didn't fit because you didn't get measured. Secondly, only alterations people can do measurements, that's their job. I just think it's a little unrealistic to expect sales associates to put on a happy face 24/7. You have no idea what these people go through, people getting mad at them for their own mistakes.

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Mary
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Nov 19, 2008 2:16 pm EST

ANYONE who wears clothes know's that every designer will have their own sizes you maybe 1 size in 1 designer and a totally different size in another! it is up to you to make sure the dress fits! which you did not do in the store that the dress was ordered the first time and who knows how long you waited to get the right size any store would have a very hard time getting the right size if the time frame is to near the wedding date.. the danbury store did what they could do for you.

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Sep 27, 2008 5:42 pm EDT

"First, I ordered a dress initially without my measurements being taken. Now the thing doesn't fit."

What a surprise.. you buy a dress without taking your measurements and it doesn't fit. That's -kind of- the first thing you think about when buying a dress. These dresses are not tailor made to fit each bride. Everyone's body is different. Common protocol is to make an appointment, try on the dress, make notes on where it needs to be altered, and wait for it to come in the mail if it has to be ordered. Then you take it into the store, have alterations fix it, send it off, get it back fixed. The end. It seems that you did things harder than they had to be, and you don't quite understand how to order a dress.

I haven't had any problems with davids bridal.. and I've had 4 bridesmaids successfully get their dresses back in perfect condition. My wedding gown was also received in perfect condition after alterations. So I don't know what you're talking about.

I can kind of understand your frustration, but you can't just make a generalization about ALL Davids Bridal boutiques. It's unfair.. because there are some that really do their job well.

About the unenthusiastic customer service thing... deal with a bunch of b****ing brides all day long and see how enthusiastic you are.

ComplaintsBoard
K
2:50 pm EDT

David's Bridal Extremely poor customer service

I have bee in the local David's Bridal Store exactly three times and I have to say I will never again darken their doorway. Of those three visits I have left in tears twice. My very first experience should have been all that it took to never go back but as a nurse in an inpatient setting I try to give everyone the benefit of the doubt and be extra patient because you never know what kind of day someone is having. My fiancee' and I walked in on and Sunday without an appointment and were greeted by the sales woman seated at the desk who was actually very pleasant. Another sales woman overheard me say that I wanted to look at dresses and very rudely, and without explaining herself, stated that I needed to come back the next day. The woman who greeted us indicated that they were very busy and that it was usually necessary to have and appointment to look at dresses on the weekend which I was not aware of. I had no problem with this and I took a catalog and left the store. However, the more I thought about how rude the second woman was the more irritated I became. As a result, I put off the dress shopping for a while but because Abilene is a relatively small town and I did want to shop locally I did go back several weeks later. I had picked out several dresses in the catalog and looked a their website on a daily basis. I went on vacation on a Wednesday and decided that when I got home I would go back to the store and try again. My first choice, which was on their website the Wednesday before had been discontinued by Sunday and according to the snooty sales woman was "just not available anywhere" and that I had waited far to long to do my shopping. She also indicated that the other dresses that I picked out would have to be special ordered because I am a plus size and that it would take 15 weeks for anything to come in. At this point I am crushed, completely overwhelmed, and have no idea what I am going to do. This was the first time I left in tears.

With no other dress shops locally I began looking around on line for a dress but just could not find anything that I really liked so I ended up back on the DB website. The fourth dress on my list was available only online, and was out of stock. I finally purchased the fifth dress which I do like very much. I also purchased my jewelry from their online store.

As of today I have 36 days before my wedding and I still need my dress to be altered, the undergarments, shoes, and a headpiece. I reluctantly went in to the store again today to take a look at what they had available as far as head pieces. I also mentioned to the woman at the desk that I needed information about alterations. I believe that this woman was the same one who had told us we needed to come back on another day. Her behavior today was no different than the first time we had been in the store. She said that alterations took eight weeks and that there was no way that my dress could be ready in a month. I did go ahead and look at their head pieces and was very disappointed with their tiny selection. I decided not to bother with the other items and again, left the store in tears of frustration.

My fiancee' and I had planned to get married in June of 2009 but because I am a graduate student and had recently changed my degree plan we decided at the end of April to get married this August while I am not taking summer courses. I know that we are not the only couple getting married on relatively short notice and I am astounded that anything that I have wanted in the store so far is either discontinued, not available, or takes anywhere from 8 to 15 weeks to get. All of this on top of the poor customer service I have received on three separate occasions has left a very bitter taste in my mouth and this store will never get another dime of my money. I also find it interesting that there is nowhere on their website to lodge a complaint. It is almost as if they are aware of the volume of emails they would receive and choose to ignore it all together.

If you are a plus size woman or getting married in a short period of time I definitely would not bother with this store.

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Anonymous
Chico, US
Jan 10, 2010 11:50 am EST

So you're basically ### about them, saying they had extremely poor customer service, because your lazy fat ### waited until the last minute.

None of this is their fault, and all of the blame lies on you. It also sounds like you were very stubborn in the store and I know there was more to this story than you want to say.

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whatever080849
, US
Jan 10, 2010 12:37 am EST

These messages are intended for Kim

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whatever080849
, US
Jan 10, 2010 12:36 am EST

Stop your idiotic complaints

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whatever080849
, US
Jan 10, 2010 12:34 am EST

### you need to stop complaining. How is it DB fault that you got a fatass and it takes a century for your dress to come in. Just imagine all the extra material needed for your...takes a lot of time to make a dress. Also, yes they do ignore your emails, because your complaints mean nothing. Stop being so sentimental. You got a heart of 2 year old kid that ### and cries over anything.

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Anonymous
Chico, US
Apr 08, 2009 1:44 am EDT

It's your fault for waiting so long. You can't expect to get everything special ordered in days.

ComplaintsBoard
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11:30 am EDT

David's Bridal Horrible service

This was awful! At first, I thought, "hmm... David's bridal has these nice fliers with nice pictures!" once at the store, no one helped me, and the dressing rooms, for some reason, looked and smelled like a filthy texaco latrine! Any way, I am five feet, six inches tall, and my friend, who was with me, stands at a mere five feet. After the woman who was supposed to "help" me disappeared to talk on her cell phone, my short little friend had to help me into these billowing wedding dresses! And these dresses are crap! Made of - I can't even explain. So cheaply made, the details are horrendous. It looked and felt like a the kids at the local high school made these dresses in their home economics class. And I am not exaggerating. How can they charge $500 - $1800 for such poorly-crafted crap? After trying on about three dresses and feeling completely disgusted, my friend and I high-tailed it out of there, with some of the employees looking completely baffled as to why we were making such a dramatic exit. The next day, I called the store and complained about the # service. They asked me if I wanted to reschedule or if I wanted a "coupon" and I said no way. Why hasn't this store gone out of business yet?

I finally got my dress at brides by demetrios, and my brides-maids' dresses are all from bill levkoff. If you're looking for excellent quality and gorgeous dresses, check out these vendors, and you won't be disappointed.

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Rebecca
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Aug 28, 2008 11:26 am EDT

I originally went to Davids Bridal for a fitting, because I was ordering on of their online dresses. I noticed that the girl who was doing my measurements did them completely the wrong way. I went elsewhere, and got the correct measurements. If I had followed the sizes she had given me I would have ended up with a dress 2 sizes too big!
I recieved the dress, and the dress was wonderful, I love it, however it was too large around the bust. It is a strapless dress, style BR1000.
I went in for my alterations appointment, I figured as long as I didn't get the same girl that measured me it couldn't be that bad, right?
WRONG!
Reyna, the alterations manager, was the person who was supposed to do alterations on my dress. I put it on, and explained that the bust was too big and needed to be taken in, and she repeatedly argued with me that I didn't want it taken in, what I wanted was a bra with more lift.
She said "I see you, you keep pulling the dress up there." to which I explained "Yes, because it is too big and keep falling down!"
She had me try on another bra, and still said that what I wanted was lift, and told me she would take the dress in because it wouldn't give me the lift I wanted!
I left, and took my dress to Bridals by Carol in Northampton - and the wonderful lady there had me try it on, and right away knew what I was tlaking about. She walked in and said "Oh, all you need is for the bust to be taken in 2 inches." AND she was by far cheaper than Davids Bridal!
Skip Davids Bridal, they are just too much of a headache!

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OverlyDisgusted
Hamburg, US
Aug 12, 2010 6:32 am EDT

Absolutely horrible service. The David's Bridal [censor]es are nothing but jealoous employees who with they were buying a wedding gown.

They were rude the first time, gave them another chance, but the rudeness continued. This is the Blasdell, NY store--unbelievable!

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J
3:55 pm EDT

David's Bridal Clothing shoes & acc

It is a shame to have to buy a Prom dress without having to purchase shoes or their fake jewelry.

David's bridal is nothing but a scam - I thought it would be my number 1 pick for my wedding dress but I guess the fact that my little girl trying on just "Prom" dresses and the lady next door to us was trying on her wedding dress while her kids were eating mcdonalds in the same dressing room will not be my #1 choice of Bridal stores.

Nothing nothing but a rip off - customer service lacks in every department - this store is located in New York, central Ave, White Plains -

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Anonymous
Chico, US
Feb 06, 2011 2:32 am EST

Actually, David's Bridal has several wedding gowns for $99. They're not manufactured at that price, but rather marked down to that price. Each store has different inventory of $99 gowns and sometimes, the warehouse will periodically send stores more $99 gowns they have left in the store. I used to work there, we had all sorts of brides choosing $99 gowns. For some, it's not the price, it's the gown itself. Of course, for others, it's the price and the gown is secondary.

And if David's Bridal had corporate information on their website, then they'd have hoards of people contacting them without going through their local store first. They want issues to be resolved at the store level first, instead of going to corporate immediately. Rarely are issues unsolvable at the store level; usually, the stores are able to handle and take care of customer service issues.

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complainerguy
Hueytown, US
Jan 17, 2011 10:57 pm EST

Consider the add currently running on some TV stations. We have a happy bride posing next to a Rolls Royce then enjoying a reception on the lush, green lawns of a huge mansion. Are we expected to believe that a woman in a $99.00 wedding gown would be allowed even close to a scene like this? I think not. Remember, "The media is the message." You should also note that their website has NO contact information on any page. Don't ever do business with anyone who will not divulge phone numbers, web or email addresses. If the business is legitimate, then they WANT you to get in touch with them. It it's a web-based store, try looking it up at www.resellerratings.com. It's a fairly reliable source.
Caveat Emptor.

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Anonymous
Chico, US
Apr 08, 2009 1:51 am EDT

What's your complaint? I don't understand what you're complaint is.

Of course they have fake jewelry, they're not a jeweler. They don't carry gems, you have to go to a jewelry store to get real jewelry.

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K
1:45 pm EDT

David's Bridal Terrible service!

I totally agree with the customer service at Davids Bridal. I got my bridal, flowergirl, and bridesmaid dresses from there, which I would never recommend to anyone. I called davids bridal because the color of the bridesmaid desses did not match with the color of the tuxedo vests. They were suppose to be a beige color and ended up being more gold. Although the color of the dresses were suppose to be a beige color. My mom and sister went to go pick up the dresses up and brought them to me. The color was nothing like what they showed me. Now they will not let me exchange them for another dress. They told me there sales are final and couldnt exchange the dress when it was there fault in the first place!

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Gimme999
Sunrise, US
Feb 10, 2009 3:37 pm EST

and about the appointments...I agree with that too! How do you expect the store to staff enough people for you to WALK IN whenever the hell you feel like it to try on dresses! If you did not make an appointment, then you have to WAIT! People who make appointments get taken first...it's common sense. Do you just walk in to your doctor's office and expect to be sen in front of those who made appointments? NO! There staff has to handle those dresses...you can not go in, rip them off the rack and try them on yourself? What other bridal shop would let you do that? NONE! Being that they are sold off the rack, you are basically tryig on someone's wedding dress. People complain too much!

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Gimme999
Sunrise, US
Feb 10, 2009 3:34 pm EST

Of coarse ALL SALES ARE FINAL! David's is an OFF THE RACK store...do you want to buy a wedding gown that someone has RETURNED! NO...most picky brides don't even want to buy off the rack, let alone buy something that someone RETURNS! I agree 100%...formal wear is ALL SALES ARE FINAL! I would not want to wear something that someone has worn! I dont care who says "I didnt wear it" Blah Blah...people LIE!

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DavidsHater
,
Sep 09, 2008 8:22 pm EDT

I completely agree that David's Bridal is awful. My sister lives in Nebraska, I live in Mass...so coordinating is not very easy. I had no problem when I picked out my bridesmaid dress. A couple months later (about a month ago from today), I decided that I didn't really like the dress I had purchased and wanted to buy another one. Since the wedding was only one month away, I had to call all of the stores in New England to see if they had a certain style number/color/size in stock. This is when I started having problems. First of all...don't call them because apparently they are doing YOU a favor by looking in their computer system to see if they have the dress. I finally found a store, about an hour away, that had one in stock. I went to purchase it that night. All was good until this past weekend. I went to a local seamstress to have a seam fixed and the zipper broke. The seamstress told me that the dress was cheaply made, and started pointing out all of the crappy craftsmanship. At this point, the wedding is in a week and a half, and since it's in a different state I am shipping the dress to my sister to ensure that it doesn't get lost should the airline decide to lose my luggage. The day the zipper broke, I had to go to david's in Natick, MA to buy a new dress right off the rack. Nobody had that same dress in stock, and it would not be ordered in time for the wedding...so I needed to purchase a dress right off the rack, that day. When I arrived, the woman at the desk asked if she could help (her name was Molly, by the way). I told her my situation, and that I needed a dress TODAY because the wedding is in less than a week and I need to ship the dress out to Nebraska ASAP. She proceeded to tell me that I could look at the dresses, but because I didn't have an appointment I couldn't try them on. ARE YOU KIDDING ME? There is NOTHING on their website or in their store that says 'APPOINTMENT REQUIRED'. I told her I would look around and walked away...knowing that I was trying a dress on if she liked it or not. I ended up bringing a bunch of dresses to the fitting rooms and I spoke with another employee, who was slightly more understanding. She let me try them on. I ended up not purchasing a new gown because nothing fit right without alterations, and there just isn't time for that at this point. So now I have to wear the first dress that I purchased. I am not happy at all---they sold me a cheap dress that broke before the wedding, and they were rude. Go figure, my sister called me tonight and said her David's messed up her dress TWICE already. she was supposed to pick it up tonight...and of course it was not altered correctly again. She has to go back on Sunday, and hopefully it's right because the wedding is that following Saturday. And they had the nerve to charge her for the correction! She is going to dispute the credit card charge for the correction once she has the dress and it's right.

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Charlotte
,
Jun 16, 2008 12:41 pm EDT

I went to Davids Bridal to get a mother of the groom dress. The lady was very helpful but she took a cig. break and had another person help me. When we got to the register and she took my payment it was the wrong price. I told her the dress had a tag that said it was fifty percent off. She looked at the tag and took it off and charged the price she told me the first time. I was desperate for the dress because the first one I bought from someone else I had altered and they screwed it up. I had one week to get a dress and had been to every store trying to find one in time. Will not buy anything else from them ever!

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Kim Taylor
,
May 21, 2008 2:00 pm EDT

I agree on the horrible service of David's Bridal. I went to the one in Abilene Tx. I was by myself because my family is serveal hours away, they gave me choices on the gowns but when it came to every thing else they just said this is what goes with the gown. They had to order the gown no problem they said it should come in no later than June 12th no problem, they called me 2 weeks later and said it was in (awesome). When I went to pick it up I had to ask to try it on, glade I did because the gown was to small. They said they were going to reorder the gown in a bigger size, I asked if it would be here in time to heme it and they said if we didn't think so we wouldn't order it. They also said it should only take as long as the first on did but no later than June 23rd. I told them I didn't have untill then I'm getting married begining of July, they said it should be fine. About a month and a half later the gown still isn't even on it's way, so went to return the gown and every thing else but they said all sales are final even though it was THEIR FAULT they ordered the wrong size in the first place. I did get the gown returned finaly cause it was still on order but wouldn't let me return any of the other stuff. I will never shop there again and will not get my brids maid dresses from there either.

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A
3:33 pm EDT

David's Bridal Color hassle and rude service

I went with my two bridesmaids to get their dresses at David’s Bridal. They advertise that they can get any style in any color. Except when we actually picked out the styles we wanted and asked for the color (Periwinkle) we wanted, we were told that the color is being discontinued and they can’t order it for us at all. We will have to call other stores ourselves to see if any of those stores carry the same styles in the sizes and color we want or we can get whatever we can from the clearance rack. No way was I going to put myself through that. I figure I don’t absolutely have to have that color anyways so I switched to a darker blue (Serene). Except that was a hassle too. The styles that we picked didn’t come in Serene so we had to change dress styles. Since we’re matching the color of the bridesmaids’ dresses to the groomsmen’s vests and David’s Bridal has some sort of affiliation with Men’s Wearhouse, the lady that helped us pick out the dressed told us that “absolutely, they [Men’s Wearhouse] have a lot of vests in Serene.” All of this took over an hour when they advertised how easy it would be to shop there. And the lady helping us was horrible. It’s no fault of ours that their selection of styles doesn’t come in all the colors they advertised. Yet, she repeatedly told us that we were “killing her” and seemed annoyed when we ask her questions. She seemed to have no computer competency at all and everything we asked her she had to fiddle for a long time at the computer to find out.

In any event, after my bridesmaids paid for their dresses, I went with my fiancé to Men’s Wearhouse to get the tuxes. When I told the gentleman working there that we have Serene dresses from David’s Bridal, he had no idea what color I was talking about! They don’t carry the color Serene at all despite the lady at David’s Bridal assuring us that Men’s Wearhouse have “a lot of vests in Serene.” The closest color that came to Serene was…PERIWINKLE, which they had plenty of and the gentleman told me that it wasn’t discontinued and we can still order vests in that color any time we want.

So back I went to David’s Bridal. The lady that “helped” us pick out our dresses wasn’t there so I spoke to someone else. This lady was just as unhelpful. I very politely explained the situation to her and her response was “what do you want me to do about it?” I told her I just wanted to know what my options were considering that an employee at David’s Bridal made a mistake and sold us dresses in a color that wouldn’t match anything at Men’s Wearhouse. Her response was: 1) why don’t the groomsmen just wear black vests? 2) She double-checked and they can magically order Periwinkle again despite not being able to a few days earlier 3) I shouldn’t have to settle for any color I don’t want (hilarious, since she then repeated that Periwinkle was being discontinued soon and I need to make a decision soon about the color of the dresses). Her tone during all this was rude and condescending. I finally told her that I don’t want those options. I just want a refund for my bridesmaids and we’ll look for dresses elsewhere. That’s when I found out that they won’t do refunds. They won’t do refunds for dresses ordered in April that won’t arrive until July! It wasn’t until after reading all the complaints against David’s Bridal that I realize their employees are just trained to make a sale and hook their customers in at all costs.

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saundra michelle dyer
,
Aug 09, 2007 12:00 am EDT

I live in CT, am getting married in St.Louis and have a Maid/Matron of honor, and 3 bridesmaid who live in different states. So I can't even blame my bad (and their bad) experience on one store. All 4 David's Bridal stores have proven above and beyond that they care only for the bridal sale, have no computer competence looking up bridal info for other stores, nor do they care about keeping appt. with the bridesmaids. They overbooked one of my bridesmaids because a BRIDE decided to come in and they concurred that "yes", even though you had an appt, "a bridal visit overshadows that". And you want to know why, eager consumers? Because the big money is the DRESS. Once they get that one you, forget about the rest of your bridal party. And their alteration costs are obscene. I had my French Bustles (3), and dress taken in, and hemmed/steamed at a local shop for 125$ (and that's in CT where everything is expensive!). DB wanted 300+ for this job. I wouldn't have given them the money even if the "other" alterations place had charged me the same 300$. Not one more dime of my money will EVER go into DB.. Each one of my bridesmaids had to call me while in the store, b/c the girls helping them couldn't even find me in the system. One girl, when she did find me, didn't know how to read the comments sections under "notes". she almost got my bridesmaid into my maid of honor's dress! NOW COME ON! the whole point of going to a chain like DB is for uniformity and convenience. I go into the store, tell them what all my girls are wearing, and my girls go into their respective stores, drop the bride's name or phone number, pay for their dress, and you re done... NO. NOT EXACTLY HOW IT REALLY WORKS.

I would highly advise any new brides to really REALLY take a look at their local bridal boutiques as you will get one on one service and much better care. This day is about you feeling like the only princess and when you are standing on that little round platform at David's with about 5 other bride-to-be's all around you, and 2 salespeople fluttering around all of you like frenzied birds- well - you just don't get the same fuzzy feeling. I'd like to write a letter to someone at David's, but am not sure who or how. I think they are franchised so a lot of good it will do...

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cas25
Toledo, US
Oct 27, 2009 8:50 am EDT

I am an employee of the Men's Wearhouse. And our product DOES match David's Bridal! But it's our RENTAL product! NOT items that you can PURCHASE and keep. Sometimes you'll luck out and find a tie that matches or something. I have called the David's Bridal down the street from us SEVERAL times and asked them to QUIT telling people that our purchase product matches their colors! Because we have customer's that some in upset bc they want to buy something that matches and they can only rent it. SO the problem does NOT fall on the Men's Wearhouse side, you can hate us all you want, but it's David's Bridal that need to specify and tell the customer the correct thing. And STAN what does the salesperson being 18 have to do with anything? Yeah I don't doubt that maybe they didn't have it all together, but I have worked with this company for over 6 years, and I started when I was 18. So the age doesn't really matter, it was probably the person's personality or their knowledge (or lack there of) of our product!

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mustangchristy77
Saltillo, US
Sep 27, 2009 7:28 pm EDT

I will never go back to the David's Bridal in Tupelo, MS. My sister made an appointment and went to see what should could find. Upon arriving she told the sales woman what she was looking for. She wanted something very simple without and pearls or sequins and showed them a few dresses in their catalog for examples. They brought out every dress under the sun that was far from my sister's description. When my sister asked if she could go look for a dress herself the woman rudely asked her if it was the dress she was unhappy with or the price! I was stunned and shocked. I tried to remain calm after this comment and went and picked out a few dresses my sister had in mind. When I showed them to her the sales lady yelled at me and said those were discontinued dresses. My sister agreed that one of them was exactly what she was looking for except the size was wrong and the woman told us it could not be altered and proceeded to walk off and take on another client right in front of us and even removed my sisters clothing from her dressing room and gave it to this other client. I was fit to be tied! It took my mother and my sister to get me out of there before I tore into this woman!

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adamsgram1097
Chesapeake, US
Feb 25, 2009 11:16 am EST

I had an appointment with David's bridal and was a couple minutes late because I didnt know where it was and dont carry a cell phone.
I was told rudely that they woud take me as a walk in basis and it would be a couple of minutes. I waited 30 minutes while they took every other person who walked in after me, not having an appointment, and waited on them. I got hot and left the store not to return!

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Stan
Cherry Hill, US
Feb 25, 2009 10:58 am EST

My fiance also went to David's Bridal. What a three ring circus. When she picked out the colors of the gowns she was also told to go to Mens Warehouse since they can "match" the color. Another three ring circus. The salesperson, a 18 year old high school kid had no clue what he was doing. We left there and went on the computer and found ROCHESTER FORMALWEAR in Maple Shade NJ, just down the street from David's Bridal. They Had the exact color of the gown in a vest and tie, Persimmon. The store has been in business for over 100 years and is family run and operated. They said if they didn't have the color they would special order it if it was available, not in our case, but they go the extra mile to take care of their customers. They had tuxedos in stock to try on so there we could see what we were getting, not from a catalog. We were sorry we went to Davids but were stuck, they would not make a refund, but ROCHESTER saved us.

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bostonguy
Somerville, US
Feb 18, 2009 6:59 pm EST

I can't believe someone else posted this comment. Unfortunately, my fiance did not come across this posting sooner. Now, as the groom, I am still hunting for that stupid "Serene" color tie and vest combination. Mens Wearhouse does not have it, heck they don't even what it is Somerville/Coambridge, MA area. Go figure it. In fact, MW is recommending me to rent Navy Blue for Serene color Bride's maid dress. Thats the way my wedding is going to be ...Lesson learned - Don't order maid's dresses until you are sure you can find Grooms men accessories.

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lili
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Jun 08, 2008 11:27 am EDT

This was awful! At first, I thought, "Hmm...David's Bridal has these nice fliers with nice pictures!" Once at the store, NO ONE HELPED ME, and the dressing rooms, for some reason, looked and smelled like a filthy Texaco latrine! Any way, I am five feet, six inches tall, and my friend, who was with me, stands at a mere five feet. After the woman who was supposed to "help" me disappeared to talk on her cell phone, my short little friend had to help me into these billowing wedding dresses! AND THESE DRESSES ARE CRAP! Made of - I can't even explain. So cheaply made, the details are horrendous. It looked and felt like a the kids at the local high school made these dresses in their home economics class. And I am NOT exaggerating. How can they charge $500 - $1800 for such poorly-crafted crap? After trying on about three dresses and feeling completely disgusted, my friend and I high-tailed it out of there, with some of the employees looking completely baffled as to why we were making such a dramatic exit. The next day, I called the store and complained about the ### service. They asked me if I wanted to reschedule or if I wanted a "coupon" and I said no way. Why hasn't this store gone out of business yet?

I finally got my dress at Brides by Demetrios, and my brides-maids' dresses are all from Bill Levkoff. IF you're looking for excellent quality and gorgeous dresses, check out these vendors, and you won't be disappointed.

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5:04 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

David's Bridal - Lady's.. Take it for what it's worth

Lady's.. take it for what it's worth. David's Bridal sells cheap wedding dresses. Therefore, the employees probably get paid only minimum wage, at best. You only get what you pay for and if you want a quality product at a quality price, go to a quality bridal store, not david's bridal.

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12:49 pm EDT

David's Bridal Poor customer services

On Thursday 4/10/08 I called to find out if my dress had arrived that was ordered back in 1/08. When I spoke to the sales rep on the phone she had advised me that everything had been picked up on 4/1/08. To which was a surprise to be being that I never picked up anything. I explained to her that I never picked up anything. She placed me on hold for a total of 15 minutes when she came back on the line she apologized for the scare and advised me that only the shoes had been picked up to be dyed. I made an appointment to try on the dress and pick it up for 4/11/08. When I arrived to my appt at 6:30pm I was greeted and advised to wait while they looked for my dress. 10 minutes after arriving I was advised that my dress had already been picked up. I explained to them my conversation the day before on the phone with their Customer service rep. Veronica (Sales rep) went to look for the dress again. She came back with only my dress and head piece when I asked her for the shoes she indicated that they had been picked up. At this point I am extremely frustrated and she noticed it. She placed my dress in a fitting room, I asked for undergarment to try on my dress; she brought them and placed them in the room. I was never offered any assistance to try on the dress (as I was when I originally ordered the dress). My mother had to help me with trying it on. 10 minutes later I see her leaving with her purse in hand, I stopped her and asked her for the shoes and she came back 5 minutes later and explained that the shoes were never ordered if I had my receipt. Luckily I had my receipt and I also showed her their order form which indicates everything that was ordered and the shoes were on there. She took my receipt to the manager (Doris). While I'm waiting with my gown on a customer service rep asked if I needed assistance (unfortunate I don't recall her name) I expressed my frustration with their overall customer service, I felt as though I was no longer a customer since my dress was already purchased they don't feel the need to give me the same quality customer service as if I was going in for the first time. The sale is done so there is no need to be extra nice. She apologized and assisted with bringing me some sample shoes to try on with the dress. While I was viewing my dress Doris came and again told me that the shoes were picked up I explained to her what was told to me on the phone the shoes were picked up to be dyed. She asked me if anyone was picking up things for me. At which point I was more irritated and I told her why would I have someone pick up my shoes prior to the dress? That doesn't make sense but no one is picking up anything for me. She walked away and came back with my shoes. And explained that they were misplaced. I would not refer anyone to David’s Bridal because once they make the sale they feel as though they no longer need to go the extra mile to satisfy the customer.

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6:25 pm EDT

David's Bridal Terrible customer service

I had my bridesmaids order their dresses from davids bridal because they live all over the country. The first day I went into the store, they mistook my bridesmaid for the bride (i'm guessing because she's prettier) and treated me as I was of no importance. They made us wait for 20 mins (for our appointment), then gave us a few dresses and stuck us in a dressing room. We had to go find someone to assist us after that. I've had to return to that store 3 times after, and every time, the same experience.
My maid of honour called me to let me know that she had spoken to several different people on the phone and they couldn't order her dress! I called and spoke with the manager, and she was just as rude as all of the other employees. She could't be bothered to go get my file and check a size!
Someone told me to stay away from davids bridal. I should have listened!

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mmelanie
Albuquerque, US
Apr 07, 2009 12:44 pm EDT

I am having the same experience and so is everyone else who has ordered a dress from them online who needs to make a return. I can't believe that a large company like this would scam on paying customers like this! No one will return my request for a RMA! I am contacting my credit card company immediatly

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Karla
, US
Mar 19, 2009 7:24 pm EDT

I had ordered my daughter a wedding dress online with Davids Bridal. I had 14 days to return it. I call for the a RMA (which I had to have before I could return the dang dress) I had called left a message, again, again then I had to call the manager and left message. I never did speak to a HUMAN. I told the manager in my voice mail that I was contacting the business bureau and the next day I had the RMA number...Now the dress is returned and I am fighting with them to credit it back to me. Once again I can't get a hold of a HUMAN there for the online. I would NEVER since anyone to them..Not even my worst ememy.

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2:11 pm EST

David's Bridal Terrible customer service!

My friend and I stopped into our local David's bridal store today to look at weeding dresses for her upcoming wedding. The customer service was absolutely horrible. We are both full figure women, but that doesn't mean that we don't have feeling and a right to look beautiful on her most important day. I will not recommend that store/company to anyone who asks.

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Happy Groom Mom
, US
Sep 02, 2015 5:51 pm EDT

I am the mother of the groom.My experience was not bad at all.Yes you have to make and appointment for which I did to try on dresses.Did not order from the store though.Waited and found a beautiful dress on line and I was shocked to see that the dress came quick.Ordered on a Monday and it came on a Thursday! was so impressed! Not only that but the dress fits perfectly.No alterations needed.Just have to have it pressed because it did come very wrinkled.My son's wedding is November 1st.I ordered the dress in July.Me being a plus size lady was tough to get a dress in a style and color of the wedding, but I lucked out.The only complaint I had was that I had to ask for help in trying on dresses but other than that, I was very pleased with the experience.I did not want to wait till the last minute to get a dress for the wedding.Was giving myself plenty of time for alterations if needed.If I were to get alterations it would definitely not be at David's Bridal.It would be elsewhere.I'm looking to get another dress from them for a special occasion in the future.

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Megan Johnston
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Nov 19, 2007 12:00 am EST

Well naturally I am engaged and so excited about planning my wedding and trying gowns on. So the first place I go was David's Bridal because they always have some type of sale going on. I actually did find my dress there so my mother and I ordered it and we were told that when the dress came in in 2 or 3 months that they would contact us. So as weeks passed I became very anxious about getting it in until I could not stand it any longer and called my local store. To my surprise they said the dress had been here in the store for a while. When I asked why I had not been contacted they said they had tried and with today technology I can clearly say they did not call at all. So I just brushed it off and when to get my dress. I was in the store waiting as they searched in the back for my dress. The sales ladies were whispering and pulled another dress off the rack walked to the front of the store after 45 min and said we have a problem. The first time they said my dress was sent but without the extra length I had ordered and just seconds later they said that the wrong dress was sent. They offered the one that they pulled off the rack for me to take as my own which I quickly said "NO" to. Why would I want or pay for a dress that has been on the rack for everyone to try on. The sales ladies contacted their head office and told me it would take another 6 weeks for a dress to come in. Now no way was that going to work I had bridal portraits in 2 weeks which we paid money for a spot and travel arrangements. I left the store furious and trying to contact the person in charge and as usual I got her voicemail after ranting to a machine my local store called and said a dress is being rushed and would be there in one week. I finally got my dress with the extra length but now I needed shoes. I searched everywhere but ended up back at David's Bridal for the shoes I wanted. I searched the store and found no one to help me so I left and unable to find any other shoes on such short notice I went back now they did not have my size and could not order any in time so finally someone found a pair in the back they were dirty and the name in the bottom of the shoe was smeared and disappearing but I had to have them at least for pictures so I asked if I could have a % off and of course they said no but did clean the shoes. Thinking I was finally finished with Daivids Bridal I had gotten my dress dirty at my bridal portraits and needed it clean. So I have taken up there where they say it is gonna take a few months because they are so far behind and I still have more pictures to take so if they can the cleaning lady says she will try to put a rush on it and now I can not get anyone on the phone and when I do they just leave me on hold. So bottom line do not use David's Bridal.

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Wontshop there
Eugene, US
Apr 27, 2011 2:17 am EDT

I was there today too in the Eugene Oregon Store, the service was horrible. I will spend the gas and effort to travel to Portland, and I will not shop at David's Bridal. Where was management, no greeting, no one offered to help. That is too bad because there was a dress I actually considered buying.

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Disappointed Bride
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Aug 11, 2008 9:55 am EDT

BRIDES BEWARE - I would NOT recommend David's Bridal in Wayne, NJ. The service was horrible. The staff acts annoyed when you ask a question or need further assistance. I went with my future sister-in-law because her 2 daughters are going to be Flower girls in the wedding. We saw a dress we liked but they didn’t have her size. We asked if they could call the Paramus store to see if they had the size. Well, needless to say, the girl helping us wrote down the item # of the dress & told us to call ourselves. That was just the experience with my flower girls; let’s not even get into my dress hunt at David’s Bridal. Let’s just say they limited me to 5 dresses to try on. Then, the cashier messed up my transaction & my mom, sister & I had to wait over an hour for them to fix it. Then when my mom wanted a drink of water because the store was so hot, they said no. That was it for me, be nasty to me but don’t even go near my mom with that attitude. I have a few more stories but I think just hearing these would make someone think twice about going there. I went there to save money but wouldn’t recommend it to anyone. Pay the extra few dollars and go where the service is better. You will want to remember this experience and if the experience is bad, you'll want to forget it like I do. I have my 2nd fitting at the end of the month & dread walking into that store.

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shannon
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May 04, 2008 10:32 am EDT

I spent over 1200.00 for my wedding dress in Davids Bridal in Wayne, NJ. I went back the following day at 7:25 the doors were open and I asked the m anager for a swatch of my brides maid dresses. He was rude and said we are closed and would not help me. I know it seems small but I paid a lot of money in that store and it would of only took them 30 seconds to grab a swatch for me. Good customer service is hard to find especially at Davids Bridal.

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Cindi Schneider
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Mar 22, 2008 3:07 pm EDT

I recently purchased a wedding dress and four bridesmaids dresses on March 17th, 2008. Our store clerk was wonderful (Morgan Miller), however we were to recieve two fifty dollar gift cards on March 17th as a gift for shopping in your store in Bowling Green, Kentucky and the manager said that the computer showed we had already recieved them. My daughter and I do not have these cards and the manager was testy with us both when I repeatedly told her we did not have them. She kept saying that since the computer showed we had them that we must be lying. I am very disappointed with this turn of events because up until this point I was totaly satisfied with everyting about your store.

Cindi Schneider

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12:00 am EST

David's Bridal Horrible experience at david's bridal!

It was my worst shopping experience in years, while this was supposed to be one of the most important things in my life: finding my wedding dress. I went to the David's Bridal store in Bakersfield, CA, after work. I walked in and stood there for 2 minutes until someone approached me. The employee was not friendly or helpful at all. Without any greeting, she had an attitude like “what are you doing here?” She barely talked to me although I tried to express my need in a friendly manner. She threw me a catalog, asked me to fill out a form, and had another girl help me. That girl was more friendly with a smile one her face, but she was impatient to listen to my description of dresses that I would consider. She only heard the first criteria and ignored the rest. Of course, she could not be very helpful to find me “the dress.” She found me 3 dresses that were very similar, while I’d like more variety to choose. She took me and the 3 dresses to the fitting room, asked me to try on, and said she would come back and check on me soon. The dresses did not fit and took me a while to try on each of them. There was not any mirror in the fitting room so I had to walk out of the room to see what it’s like in the mirror. I spent 20 minutes trying on, coming in and out of the fitting room, but she was never back. During that time, I really needed help, but where was my help? When the dresses didn’t fit, I really didn’t feel comfortable walking all over the store to find that girl with my bra showing. I was extremely frustrated w/ their service so I finally changed and left. When I left the store, no one even approached and asked me how I was doing or if I found anything I liked. Since I entered the fitting room, the girl or any other kind of help just seemed to disappear, and I was left alone. For the whole time, I felt like I was not welcome there.

How did that happen? I kept wondering after I got home. I have been very disturbed. The employees seemed pretty friendly and helpful to other customers. They only had an attitude to ME, so it must be something about me, not their general personality or service. Was it because I didn’t make an appointment and just walked in? I don’t think that it could justify their bad service and attitude. They could have had told me that they were occupied by scheduled customers at that time, explained to me professionally, and helped me schedule an appointment, as any decent business would handle it. There was no need to give an attitude. If that wasn’t the reason, what is? Because I went there alone? Why would it be an issue as long as I have money to spend? I dressed better than many customers at the store, so I’m sure that they treated me like that not because they thought I could not afford their stuff. I understand big women sometimes are discriminated, but I am a size 4 so it is not a problem. Plus, people who know me always say that I am the kind of customer that every business (especially fashion) would love to have. Then the only thing I could think of was my ethnicity. I am Asian, and I was the only Asian at the store. I am not sure how much experience they had in serving Asians. Anyway, racism, which is the last thing I’d like to believe, was the only believable guess I could come up with after ruling out many other possibilities. I will never recommend this store to any of my friends, and I will make sure that my experience is known by people. (By the way, I wanted to file a complaint to David’s Bridal’s head quarter because I assumed a successful business like them must care about this kind of issue and would try to improve it. However, my attempt was unsuccessful.)

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Carteret, US
Apr 24, 2009 9:35 am EDT

Glad to hear there are people who work at David's Bridal who actually do believe in CUSTOMER SERVICE, unlike the person who left the fisrt comment! Talk about negativity...maybe the customers wouldn't be so negative if there were more people who were positive, and actually made an effort to provide some CUSTOMER SERVICE! Somebody needs to go to training on people skills because obviously, she has NONE!

BTW, if you hate your job so much because you feel don't get paid enough to put up with other people's crap, then you are definitely in the wrong line of work. You get paid to do a job! If you don't like it, no one has you handcuffed to the store, so make a decision and get out...cut the "I don't get paid enough to deal with other people's crap" crying!

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Maria
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Sep 26, 2008 9:49 am EDT

Wow...this is terrible- of the girl that left the first comment! I used to work at a david's bridal. Although I do not think it was because of race, it was bad customer service. But to the first comment- maybe you should NOT be working there anymore- I started getting a negative attitude and realized it was time to leave because it wasn't the brides fault it was management and MICRO management by corporate. Obviously first comment girl doesn't commission because of her negative attitude, otherwise you would get paid well! You shouldn't say "WE" for David's Bridal as a whole. It really sucks that David's has such a bad reputation, I do believe they just don't worry so much about the quality of the consultants, but there ARE a few good ones at every store and really it just isn't possible to have all "awesome" employees in any retail situation.

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michelle caffrey
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Apr 20, 2008 7:03 pm EDT

I apologize for your experience. I apologize even more for the embarassing behavior of a fellow David's Bridal employee. We do see about 30 Brides a week, but every bride should recieve the same attention. You should attempt to contact Heidi Miller. I'm all the way out on the East Coast in Yonkers, NY, but if you want to contact me at [protected], my name is my Michelle, and I would be happy to help you resolve your situation.

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CL506
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Feb 26, 2008 9:42 pm EST

To: Girlinshowbiz...

Wow! Way to pull the race card. Is there a different way that we as employees at David's Bridal are supposed to service Asian people? I don't care what color/ethnicity you are, if I am busy with one or two brides I will not drop everything just because you walked in the door being Asian. Can you really be that self-centered? It is people like you that can't let segregation rest.

Also, are you completely helpless when you are in the store? Can you not ask questions? We are not there to answer your every beck and call. You need to remember that we have to deal with a lot of negative people, and when you think that you are the only one in the store at that very moment, that is when we hate our jobs.

Oh, and another thing...knock off the "I'm a Princess" attitude because we are sick of it. You are no more special than the bride before you or that will come after you. You want to know why we are irritated employees? It is because we don't get paid enough to put up with the crap that you and other negative people bring into the store. You want a good experience then have a good attitude and knock off the racial stuff. No one cares that you are Asian and getting married, they just care that you are getting married. Plus, if you want to feel like a "princess" then go to another store where the gowns don't start at $99.

Good luck with your wedding, I hope that your groom is prepared!

ComplaintsBoard
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12:00 am EST

David's Bridal Wrong size!

My entire wedding day could have been ruined! I went to Davids Bridal last May to pick out my dress. I actually had a pretty good time doing so. I found the perfect dress, and best of all, it FIT perfect too! I was so excited that i did not need to spend extra money on alterations. The only problem with the dress is that there was a black string under the fabric , but my consultant said that she was taking the dress back to the seamstress to remove it. She came out in about 5 mins, and said it was removed. The dress was bagged up and i sent it home with my maid of honor. (I live with my finance, so i didn't want it at my house.) It is now Jan 2008. I was visiting my maid of honor, and she asked if i wanted to see my dress. I said sure, so then i tried it on. I COULDN'T EVEN GET IT ZIPPED! There was NO way i gained that much weight in 8 months! I looked at the ticket, thinking... they couldn't have! But i was devastated to see that i had a completely different size then i tried on! What if it was my wedding day! Ok, so mistakes happen, i realize that, but instead of getting that little piece of string out of the dress, they just gave me a different dress, WITHOUT TELLING ME! AND GRABBED THE WRONG SIZE! We called immediately, but they said the manager was to busy for us, took our #, and said they would call the next day. But guess what? NO CALL. So the day after that i put in a call, and finally got through. The lady (who stated that she traveled for corporate) made me feel like it was my fault by saying, "well maam, the size in on your receipt". WHY WOULD I THINK TO LOOK AT THE SIZE ON THE RECEIPT WHEN I THOUGHT I WAS BUYING THE DRESS I HAD ON MY BODY! Not to mention, this store is a hike for me (2hrs). With gas costing 3.15 a gallon, it is gonna cost me another $30-$40 just to go pick it up. This is ridiculous. They should have offered to compensate for that. I wanted to complain to corporate, but they said there isn't a phone #. OK.What happened to customer service? They made a mistake, but pretty much blamed me for it. If i hadn't already had my brides maid gowns made to match, i would have demanded a refund. I have already told everyone i know about the lack of service i got from these people. I WOULD NOT RECOMMEND THIS STORE TO MY WORST ENEMY.

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evelyn Diaz
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Sep 21, 2008 1:39 am EDT

I went to Davids Bridal in Torrance California looking for formal dress for my daughters 15 party I couldnt even get some help I asked for dress with sleeves look over there nobody came to help when I asked I guess I was the wrong ethnicity don"t they know we have money to spend...

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Jaclyn Jacobs
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Jun 11, 2008 9:28 am EDT

So what did you do! I'm dealing with the same sort of problem. They ordered the wrong style of dress for me, and being in the wedding party everyone else has the right dress. when i called the store the manager basically said it was my fault, and could not offer me any sort of compensation for THERE mistake. I am so upset, and appaled at what they think they can get away with that im not only calling there customer service number (which prob. wont help) and getting a lawyer. I am so disgusted

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KRISTEN SLOVER
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May 14, 2008 9:47 am EDT

i lost wieght not gained! i just had a c-section the lady didnt want to tie the dress 4 me!

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Bridal Diva
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Apr 15, 2008 5:45 am EDT

So why didn't you check the garment out before you left the store. Mix ups do happen. I am sure that it was not done on purpose. There are alot of wedding gowns in the stores as well as in the Alterations room. And yes, it could have happened.

You should have inspected to make sure that the thread was gone and checked the size on the tag to make sure.

Don't blame them for your incompetence and yes you could have gained that much weight in 8 months. Seen it happen.

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12:00 am EDT

David's Bridal Uncalled for rudeness!

I was informed this week by my husband that we were attending the Navy Ball in less than a month, and I would need a formal ball gown. After exhausting several other options, I called David's for an appointment, and to ensure I wasn't wasting my time, asked if they had any plus-sized dresses in stock. The woman actually replied, quite snottily (as if she were disappointed an overweight person would DARE to shop there) "Oh. I think we have a white one. And maybe a pink one." OK, whatever, I just need a dress ASAP. I showed up promptly at 3 for my appointment, and a woman found four or five dresses for me to try on. She was somewhat helpful, but after she left me in the dressing room, I *never* saw her again. I found one I liked, and wandered around the store looking for help. I saw one saleswoman, but I couldn't pry her away from the lovely young bride she was helping. I browsed and tried on the dresses again. I wandered around *in* the dress. Finally a woman asked me if I was doing ok, and I told her "no." She helped me find three jackets to try on, (only because the bride she was helping was in the dressing room right then) and when I gave up on that, she rang me up. I would have *much* rather shopped and bought online, but for some reason, David's doesn't do that. Suffice it to say, don't believe what they say about the "David's Difference" or whatever their slogan is. I wanted to write to a manager or customer service, but of course, there is no information on the website regarding comments or complaints.

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J Diaz
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Aug 04, 2008 2:31 pm EDT

my fiance purchased a wedding dress from David's Bridal back in June. We left it there for final alterations with a pick up date of Aug 1st. At 10:30 am, the day she was supposed to pick up her dress, someone from David's bridal called and said that the alterations would not be done because they weren't paid for. Noone told my fiance at the time that she had to pay for the alterations prior to this time. So they had the dress for 4 weeks and did nothing. With our destination wedding loomin, we had to have the dress ready in order to send it UPS to our wedding coordinator in Puerto Rico, when we arrived at the store later that day, the person she spoke to on the phone called my fiance a liar, in front of the store manager, meanwhile this same person had taken the credit card information over the phone. My fiance was angry, hurt etc. Then the dress was not altered properl. The seamstress was totally rude when questioned why the hem was crooked. The store manager tells her that alterations are not her department. It was a mess, not to mention there were 6 other brides there with similar problems. With our wedding looming in a few days, we had to stay there over 5 hours to make sure the dress was completely properly altered. The people at David's BRidal in LIC were rude, nasty and had no compassion or consideration towards my fiance. They forget that this is the most important day in our lives.

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TK
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Apr 20, 2008 7:12 am EDT

David's Bridal employees are very rude. They gave me an estimate for $45 for alterations and when we went in for the fitting I was handed a bill for $115. The dress only cost $60 and when I was contemplating on purchasing it I specifically asked about how much the alterations would be. Since they said around $45 I bought the dress. When they handed me the bill for $115, their attitude was basically "if you don't like it, we can take the pins out and you can go somewhere else and have it altered". Givng the time constraints, I did pay up but I can tell you I will never purchase anything there again and I will let everyone I know not to go there. the store is in Albany, New York. I left three messages at their corporate headquarters and finally just wrote a letter to the CEO which I do not anticipate an answer. Very rude, very unhelpful and just out for the money.

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12:00 am EDT
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David's Bridal - Rude service!

I went to David's Bridal about a week ago. This was my first time in the store and probably my last. I had an appointment scheduled to try on wedding dresses. I was told someone would be helping me the whole time we were there. First of all, I didn't like their dresses anyways, but I was open to trying on some of the ones I didn't. The woman that wa...

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David's Bridal Poor service!

We bought our dresses early so as not to have that last minute oh no happen... it was so bad. To start with they altered one of the 3 bridesmaids dresses. There was a twist in the ribbing but we were told it would be fixed with the alteration. The alterations were more than the dresses... the bustle that we discussed was not the bustle they did. After 2 fittings they decided that they couldn't fix the bridesmaids dress so they had to change her style and color so that she didn't even match the other two girls. It came in a week before the wedding-it was horrible! It was smaller cut across the bust then the size smaller they had her try before ordering this one. The gal's didn't care what they were putting her in for a church wedding by anymeans. My daughter finally told them if I walk into the church with that my Dad is gonna shoot me-the response was he'll get over it... Luckily I got a refund on the dress-unheard of I know. I had a friend who called the manager and threatened to come in the store in 20 minutes screaming. Told her she knew the store was crowded and if I didn't have a refund in 5 minutes she'd be in the store in 20 minutes. I wish I could say the bad ended there-NOT! Before our bride made it from the dressing room to the church the hook and eye at the top of the zipper broke. At the reception the beads started popping off and before the first dance the bustle that we paid so much to have done broke! I read a comment earlier about the heaviness of the materials-they are right they are very heavy-but a professional would recommend a dress that didn't have to be bustled because of the weight! The price was cheaper than most places-but the price of stress is high. My bridesmaid (actually maid of honor) that ended up with no dress the week before the wedding was fortunate enough to find a dress at JCPenney normally 200.00 on sale for 19.99! She hated the dress,but at 19.99 toss it when the wedding is over. I warn everyone to be ware of David's Bridal and the Men's Warehouse...

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piere
, US
Oct 30, 2015 5:56 pm EDT

Why ifni buying a dress for a bridal store and people with dirty hands touching this brital dress that dress is going to be in my body and all and plus this people come with food trying to touch the dresses this is disgusting will never get my dresss there

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Mr_E
Kansas City, US
May 15, 2009 9:22 pm EDT

Does not even deserve a star. Think twice before going to any David's Bridal. My fiancé and I looked at a David's Bridal and she found a dress she really liked, but also had a favorite elsewhere. She decided to go with the one at DB because she liked it more AND the extra incentives they throw in. We saved money off of tux's and bridesmaid's dresses by going through DB. BIG MISTAKE! You get what you pay for. Once you give them your money they quit caring. Their customer service is terrible. My fiancé has had to go up there 3 times to fix their mistakes. Every question she had for them: how to bustle, alterations, etc. they treated her like crap with their response. The first associate could not speak a word of English. This made it impossible to show her mom and bridesmaids the proper way to bustle her dress. The manager there is worthless. Each time my fiancé went to get help because the associates were not helpful she ignored her comments and acted like she was invisible. My fiancé requested a specific associate and was promised that associate for the time period of her final fitting. Instead she got a different lady with a short fuse and snippy attitude. She again talked to the manager and received no help. Three times she went up there and three times she almost left in tears. Her dress still needs minor alterations, but my fiancé decided to leave it as is whether than repeating her nightmare experiences again. She does not even want to wear her dress now because the negative experiences she has dealt with through DB. Is it too much to ask that brides receive the attention deserved to them during their dress fitting? Instead all brides are treated like bridezillas regardless of their situation and appointments. Once David's Bridal receives their money, they DO NOT CARE ABOUT THE SERVICE THEY PROVIDE. Use extreme caution when dealing with any David's Bridal. It may be a deal, but it’s not worth the headache.

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Rebecca
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Aug 28, 2008 11:29 am EDT

I originally went to Davids Bridal for a fitting, because I was ordering on of their online dresses. I noticed that the girl who was doing my measurements did them completely the wrong way. I went elsewhere, and got the correct measurements. If I had followed the sizes she had given me I would have ended up with a dress 2 sizes too big!
I recieved the dress, and the dress was wonderful, I love it, however it was too large around the bust. It is a strapless dress, style BR1000.
I went in for my alterations appointment, I figured as long as I didn't get the same girl that measured me it couldn't be that bad, right?
WRONG!
Reyna, the alterations manager, was the person who was supposed to do alterations on my dress. I put it on, and explained that the bust was too big and needed to be taken in, and she repeatedly argued with me that I didn't want it taken in, what I wanted was a bra with more lift.
She said "I see you, you keep pulling the dress up there." to which I explained "Yes, because it is too big and keep falling down!"
She had me try on another bra, and still said that what I wanted was lift, and told me she would take the dress in because it wouldn't give me the lift I wanted!
I left, and took my dress to Bridals by Carol in Northampton - and the wonderful lady there had me try it on, and right away knew what I was tlaking about. She walked in and said "Oh, all you need is for the bust to be taken in 2 inches." AND she was by far cheaper than Davids Bridal!
Skip Davids Bridal, they are just too much of a headache!

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sweetyd99
, US
Mar 06, 2011 6:16 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am really confused with David's for three reason's 1st was they told me my dress would be back in 16 weeks well tne dress came back in 3 weeks, they also told me my bridesmaid dresses will be back 6-8 weeks well as they purchase the dresses they are being told 15-16 weeks also. Please make your minds up. My dress came back in 3 weeks and noone rom Davids called to let me know my dress was back they told one of my bridesmaids and I felt like they should have called me like they said when I purchased my dress. And my last thing was I had to pay 10.00 for a david's bag to carry my dress out of the store and I fell like they could have given that to me and all other brides a complimentary bag to hid the dress david's needs to do better.

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nelsonclassic
Losangeles, US
Oct 16, 2009 4:33 am EDT

I had a bad experience with David's Bridal Services, when my sister is going to marry.She wanted a
Themed Weddings.so we ordered her dress around six months before according to the theme, that was beach theme, and two months before when we went to the shop to take a trial of her dress..they scolded us by saying that we have our wedding after 2 months so they will give the dress before three weeks of a wedding date.We requested a lot because we don't have any option left, but they extended it to 4 weeks but not before that, and when they gave her dress, it was a different pattern what she ordered, they said they will charge extra for the changing pattern of her dress, and after that they gave dress before a week of a wedding.That was really a bad bad experience.So we warned all our relatives and friends never go to David Services.

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WHAT?!?!
Houston, US
Jun 19, 2009 3:13 pm EDT

I am a last minute "fill in" bridesmaid and time is of the essence! I contacted the SugarLand location to see what sizes they had avalable and they suggested I call Friendswood because the computer showed the size/color available. I have the package FedEx'd to me last minute. I got the dress and it is too big. I contacted the closest location (SugarLand) to me to run in and exchange for WHATEVER they had that fit. I explained that the wedding is tomorrow, I am headed out of town, and I need to run in and get an exchange... NOT A REFUND. The girl on the phone stated that her manager would not be in until 2 pm and there is no one there to make ANY SOUND CALLS until 2! The girl also stated that she could not do any exchanges because she "would get yelled at"! When I asked the girl to put me on hold and contact her manager via mobile phone, she put me on hold for over 25 minutes! I hung up, called back and they said I would have to call back after 2 pm. When I asked again for immediate contact of the manager via mobile, she said that the manager does not have a mobile phone! ? WHAT? So needless to say, I am headed out of town for a wedding I am to be in and I am unable to wear my dress ($135) because it is too large and NO ONE AT DAVID'S BRIDAL is willing to help me out! I will definitely keep posting this because I am soooo upset! BRIDES/BRIDE MAIDS TO BE... PLEASE CHOOSE A BRIDAL COMPANY WHO HAS THE PROFESSIONALISM AND CAPABILITY TO STEP IN AND PROBLEM SOLVE WHEN SITUATIONS OCCUR!

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Anonymous
Chico, US
May 20, 2009 10:24 pm EDT

She could have taken it to another alterations person, not at DB. People have had bad experiences with alterations, but that just means to take your alterations needs somewhere else.

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M&M's YAY!
Sam Hill, US
Jan 23, 2009 3:13 pm EST

Davids Bridal was awful. My maid of honor and I went in to try on bridal and bridesmaid dresses for both of us, because she is engaged too. They were rude and uncaring, because neither of us is getting married immediately. Both of our weddings are over a year away, and they scoldingly told us that whatever we saw today would not be available for us when we needed them. Neither of us wanted to order a dress, we were both looking for IDEAS. Every time we saw something, we were reminded it wouldn't be available. The other lady that was there, I felt so sorry for her! She was a bridesmaid in another wedding, and she was pregnant, and all the sales lady could tell her was that she might be able to fix the dress to make her look nice. Walking out, both me and my sister left our catalogs on the table, and ran into the door, because we just couldnt get out fast enough. Apparently, the other ladies wouldn't be back either, they looked MAD when they left.

Alfred Angelo was the greatest so far. I'm sure some people have different experiences with different companies, but it seems to me, that we all had the same from David's Bridal.

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Sabrina
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Nov 10, 2008 7:56 pm EST

Honey, I full agree with you on david's bridal. I went in several times to look at dresses for the same reason ya'll did. I didn't want to freak out at the last minute. Trying on dresses was great. I was so excited. This was my second marriage and I didn't get to do this the first time. Also my daughter was going to be in the wedding also. So I didn't just deal with one davids bridal but 2 stores in 2 different states.
I ended up getting the dress that I tried on cause it would take to long to get a new one in. I found snags in the dress and I agreed to get it cause they told me they could get them all out. My first fitting was ok. It was when I went back in to try it on. The snags were worse then when I picked it out. It wasn't Hemmed the right length. It was to tight and I had not gained a pound, and there were stains all over it. They weren't there when I left it with them. The only reason I can say that is my mother made it a point to look it all over cause I wasn't ordering one. It also looked like someone had slept in it. They couldn't get those out. I watched!
At the reception my before I even got into the room. When they were putting up the bustle, the button that hold's it up came off. They had to safety pin my dress that I had already gone through a nightmare with. Paid out the butt for to get just right and the nightmare just wouldn't stop. So then I had a hole in my dress also. Small it might be but still a hole.
I don't think anyone has ever yelled so loud in the store at these people. I saw some people that had walked in to the yelling stop and listen then walk back out. I get ya'll and know body should have to go through this for the biggest day of your life.

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peter corgan
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May 26, 2008 3:47 am EDT

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ComplaintsBoard
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12:00 am EDT

David's Bridal Poor customer service in beaverton oregon

David's Bridal was all happy to sell their dress to us. It was all downhill from that point on after spending close to 1000.oo dollars at their store. We were to receive a phone call when dress arrived. Since it was a designer dress, we anticipated a somewhat wait. After not hearing from them for some time, we called and they told us it had been in for at least a month and a half. They checked their records and told us they called us "one time", and we had not answered. Wow. We have a business, and our line is linked to our home as well. We are by our phones 98 percent of the time. Daughter called to make alterations appointment. Girl on phone laughed and giggled whole time, and then stated no appointments were available for time before wedding. We are truly disappointed in their non caring, non professional attitudes, and we will be spreading the word so other people do not have to go through this horrible and dissattisfying experience. They are highly overrated.

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arletta
Beaverton, US
Nov 05, 2011 8:28 am EDT

I have a complaint about the customer service at the Beaverton Oregon Davids Bridal. I called wanting to know how late they stay open because I also have 5 bridesmaids that need dresses for my wedding that's 8months away and the first thing the person on the other end says "oh well we are under staffed today and you need to make an appointment and how many girls are you bringing into the store." first of all they would have been just looking and maybe trying on a few, but not buying just yet., so what difference did that make I explained to her every time that I call you people you whine and complain about how much work you have and how understaffed you are! I don't care! David's Bridal will not be getting my bridesmaids business. I also posted this on their face book site as well.

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statinghowitis
Winnipeg, CA
Sep 13, 2010 6:54 pm EDT

I have a complaint about customers, period. I understand some customer service areas really aren't that great, and I don't know about David's Bridal customer service but I just want to throw out there that customer's need to be responsible on their part too and not have exaggerating expectations of being serviced immediately when some service quite frankly takes time. As a representative who works at a call center and deals with ridiculous people daily, call after call, quite frankly I'm growing more and more disappointed with our society and how materiastic and inhumane its become.

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ginger
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Nov 09, 2008 9:10 am EST

The store in Chattanooga, Tn has the same problem's as listed above. Poor customer service, belittling and shallow sales associates to say the least.
As a wedding planner I sent a bride there because of her very very tight budget. Not only that but she's a larger bride in need of a special size dress. From the day she walked in they treated her like she was dirt under their feet. She was humiliated, and tossed around like she was nothing. She allowed them to abuse her because she found the dress of her dreams there and could think of nothing more...but that dress. She tried on their sample dress...it was a size too small, so they ordered a dress 2 sizes up to be safe and allow for alterations. When the dress came in it was smaller on her, than the in-store dress at the first fitting and she had lost 15lbs since the original try on. She was devastated instead of trying to get to the root of the problem, the clerk, and the seamtress just belittled her more.
She finally broke down on me yesterday during our November update meeting and cried her eyes out...I was crying with her before it was all over with.
I will personally be visiting this store to speak with the manager and the district manager.

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Cheryl
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Apr 28, 2008 1:31 pm EDT

I wish i had seen all of this before i went to David's Bridal. I also went to the Beaverton Oregon store and am disappointed.

I think calling there people "Consultants" is rediculous. All they do is carry the dresses to the dressing room. And, put jewelery, veils and shoes on you to try to get you to buy them. They just want your money and their commision.

I bought my dress in August of 2007. My Matron of Honor went with me each time i went to try on dresses, and she did more for me than any of the sales girls. I also bought a necklace.

When i got the necklace home, what looked off white and gold in the store was now very silver and cheap looking. I argued with them until they let me trade it for another necklace. I almost grabbed another one of the same style thinking the color was right. Luckily i checked it by the window light and realized it was not. Their lighting is screwed up. When i picked out a necklace that was $5-10 less, they almost told me they could not refund the difference. But, i finally got them to credit the difference.

Thankfully i bought my shoes elsewhere (Emporio's in the Clackamas Town Center-they have one in Wash. Square also).

3 months before the wedding, i went to another bridal shop to get an estimate on the alterations (Dillon's on TV Hwy and 185th). They have to take in almost 3/4" on each side. I had lost 6-8 pounds (yippee!). I realized that i could save some money on alterations and a lot of stress about the bead work, if i went to David's and traded it for one size smaller.

The manager at the Beaverton David's Bridal told me she just couldn't do that. She made an appointment for me with the alterations lady. So i drove out there, thinking i could try on the 12. NO! She jsut wanted to tell me how they could alter the dress. Her estimate was over $100 more than the other bridal store, and they wouldn't do the minor style change (can't risk the integrety of the dress). She also told me that to go down one dress size, i would have to lose 35 pounds.

Let's think about that. If i weighed 150 pounds and lost 35...i would be 115 lbs. So i would go from a 14 to a 12 only... Wow. If i want to be a size 10, i would have to lose 70 pounds and i would weight a whole 80 pounds. At which point i would weight less than most wedding dresses.

I gave up on David's.

The week before i went for my fitting, i called the Clackamas store to get the District managers phone number. THe manager at that store (Laura) tried to work with me. Unfortunately I had only 2-3 days left before my fitting, and a month before my wedding...and they did not have my dress in stock. If i ordered it, i would have to wait, and i would be crazy wreck waiting.

So, stay away from David's Bridal (esp. the BEaverton store).

Try Dillon's for bridesmaids (David's doesn't have any for less than $120 anyway).
Try emporio's or on 82nd avenue next to Mr Formals there is a dress shop.

But stay away from the Chain stores like David;s. To them, you are a one time customer, not a repeat customer. This is also why they tell you you can save 15% or 10% on your accessories and bridesmaid dresses if you buy them the same day as your dress. They know they suck and you won't come back.

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cassie
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Feb 02, 2008 10:14 pm EST

i have a complaint , i arrive at your maple grove minnesota location and wanted to just browes in the store with my husband and son and not once were we offer help , offer support . we got the cold shoulder ,and the staff carried on private conversations and ditn act like we matter at all and at that point my husband said he will not spend a dime in this store, i thought it was a random experince.
today one of my bride maids arrive and wanted to get her dress , had all my info . she said no one approach her for at least 20 mins and when they did offer help it was cold and rude and treated her as if she wasnt worth the time .they said they couldnt find my info and had all sort of excuses . she said she will not return to this location either.this is suppose to be the best time of my life and so far this store has made it a nightmare with some what racism and unprofessional service . something has to be done about this . this store has lost the 10 women of my bridal party business and i am willing to take my business else where .
i think i deserve some sort of respect as a customer regardless what color i am and also how i look when i arrive at you store .

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12:00 am EDT
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David's Bridal - Most horrible experience with david's bridal

Today I just had the most horrible experience with David's Bridal. Today was my 3rd visit to DB in the last 2 weeks. They were so very unorganized and left me to fend for myself. Talk about self-service. They never informed me that I would need to schedule a separate date for alteration and when I did show up today for alteration they could not find my...

Read full review of David's Bridal and 13 comments

David's Bridal Customer Reviews Overview

David's Bridal is a popular bridal retailer that offers a wide range of wedding dresses, bridesmaid dresses, and accessories. The company has received a significant number of positive reviews from customers who have purchased their products and services.

One of the most commonly praised aspects of David's Bridal is their extensive selection of dresses. Customers appreciate the variety of styles, sizes, and colors available, making it easy to find the perfect dress for any wedding theme or personal preference. Additionally, many reviewers have noted that the prices at David's Bridal are reasonable and competitive, making it an affordable option for brides and bridesmaids on a budget.

Another positive aspect of David's Bridal is their customer service. Many customers have reported positive experiences with the company's representatives, who are knowledgeable, helpful, and responsive. The company also offers a range of services, including alterations and dress preservation, which have been well-received by customers.

Overall, David's Bridal is a highly regarded bridal retailer that offers a wide range of products and services at reasonable prices. With a focus on customer service and a commitment to quality, the company has earned a strong reputation among brides and bridesmaids alike.

David's Bridal In-depth Review

Website Design and User Experience: The website design of David's Bridal is clean and user-friendly, making it easy to navigate and find the desired products. The layout is well-organized, with clear categories and filters that help streamline the shopping experience. The search function is efficient and provides accurate results, saving time for users. Overall, the website design and user experience are top-notch.

Product Selection and Variety: David's Bridal offers an extensive range of products, catering to various styles, sizes, and budgets. Whether you're looking for a traditional gown or a modern ensemble, the selection is diverse and impressive. The variety of accessories, shoes, and bridesmaid dresses is also noteworthy, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: The pricing at David's Bridal is competitive, offering good value for money. While some high-end designer options may be pricier, the majority of the products are reasonably priced, considering the quality and craftsmanship. Additionally, the store frequently offers promotions and discounts, making it even more affordable for brides on a budget.

Customer Service and Support: David's Bridal excels in customer service and support. The staff is knowledgeable, friendly, and attentive, providing personalized assistance to ensure a pleasant shopping experience. They are readily available to answer any questions or concerns, both in-store and online. The customer support team is responsive and helpful, resolving issues promptly and efficiently.

Ordering and Delivery Process: The ordering process at David's Bridal is straightforward and hassle-free. The website provides clear instructions, and the checkout process is quick and secure. Delivery is prompt, with options for expedited shipping if needed. Customers receive regular updates on the status of their order, ensuring transparency and peace of mind.

Return and Exchange Policy: David's Bridal has a fair and flexible return and exchange policy. They understand that sometimes a product may not meet expectations, and they offer hassle-free returns within a reasonable timeframe. The process is simple, and the customer support team is readily available to assist with any returns or exchanges.

Quality of Products: The quality of products at David's Bridal is exceptional. The gowns and accessories are made with attention to detail and craftsmanship, ensuring that brides feel confident and beautiful on their special day. The materials used are of high quality, and the products are designed to withstand the test of time.

Bridal Consultant Services: David's Bridal provides excellent bridal consultant services. Their consultants are experienced and knowledgeable, offering valuable advice and guidance throughout the wedding dress selection process. They listen to the bride's preferences and help find the perfect dress that suits her style and body type.

Alterations and Customization Options: David's Bridal offers professional alteration services to ensure the perfect fit. Their skilled seamstresses work closely with brides to make any necessary adjustments, ensuring that the dress fits like a dream. Additionally, they provide customization options, allowing brides to add personal touches and make their dress truly unique.

Overall Shopping Experience: The overall shopping experience at David's Bridal is exceptional. From the moment you enter the store or visit the website, you are greeted with a warm and inviting atmosphere. The staff goes above and beyond to make you feel comfortable and valued as a customer. The wide selection, quality products, and excellent customer service contribute to a memorable and enjoyable shopping experience.

Reputation and Trustworthiness: David's Bridal has built a strong reputation for being a trustworthy and reliable bridal retailer. With decades of experience in the industry, they have established themselves as a go-to destination for brides-to-be. Their commitment to customer satisfaction and their positive reviews from countless happy customers speak volumes about their reputation.

Additional Services and Resources: In addition to their extensive product offerings, David's Bridal provides a range of additional services and resources. They offer wedding planning tools, style inspiration, and expert advice on their website. They also have partnerships with other wedding vendors, making it convenient for brides to find all the necessary services in one place.

Social Media Presence and Engagement: David's Bridal has a strong social media presence and actively engages with their audience. They regularly share stunning wedding inspiration, real bride stories, and updates on their latest collections. Their social media platforms serve as a valuable resource for brides, providing ideas and insights into the latest trends.

Competitor Comparison: When compared to its competitors, David's Bridal stands out for its wide range of products, exceptional customer service, and reasonable pricing. While other bridal retailers may offer similar services, David's Bridal consistently delivers on quality, variety, and value for money.

Recommendations and Conclusion: Overall, David's Bridal is a top choice for brides-to-be. With its user-friendly website, extensive product selection, competitive pricing, and excellent customer service, it ticks all the boxes for a successful shopping experience. Whether you're looking for a traditional or modern wedding dress, David's Bridal has something for everyone. Highly recommended for a stress-free and enjoyable bridal shopping experience.

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David's Bridal contacts

Phone number

1844 400 3222

Website

www.davidsbridal.com

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