Menu
CB Wedding and Party David's Bridal 108 Alexander Avenue, Lake Grove, NY, 11755, US
David's Bridal company logo
David's Bridal
reviews & complaints
David's Bridal company logo

David's Bridal

108 Alexander Avenue, Lake Grove, NY, 11755, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
10:30 am - 9:00 pm
Tue
10:30 am - 9:00 pm
Wed
10:30 am - 9:00 pm
Thu
10:30 am - 9:00 pm
Fri
10:30 am - 9:00 pm
Sat
9:00 am - 7:30 pm
Sun
10:30 am - 6:00 pm
ComplaintsBoard
K
6:08 pm EDT

David's Bridal - Bridesmaid dresses

To Whom it May Concern:
A couple of months ago my twin sister and I went to pick out the maid-of-honor dress for her to wear to my wedding, which we found easily and loved. She paid for it that day. (She also bought her wedding gown there as well as all 6 of her bridesmaids dresses) Several weeks later I went back with the rest of my bridesmaids to try on the dress with them. I was told by the salesperson that the dress was discontinued. I was upset that the store never bothered to let me know that the rest of my bridesmaids wouldn't be able to get the same dress, I just happened to find out when I walked in. Had I known I would have had all the bridesmaids order and pay the exact same day or asked the salesperson which dresses were older versus newer.

Nonetheless, I tried to let it go and figured that the maid of honor could wear a different dress than the others, in the same color. (cognac) That day all of them ordered the dress except for my cousin Danielle, who had driven several hours to be with us to try it on. She planned on going back to her house and ordering it from a much closer store. She went to the store 2 weeks later and was told that the dress was discontinued. Now I have a maid of honor in one dress, and the rest of the girls in matching dresses, except for one girl. It is noticeable b/c the bridesmaids dresses that were already ordered have a train on the back, while the rest I saw in the store did not. (the bridesmaid dresses I saw in cognac at least) I understand that dresses become discontinued frequently, however the bride to be should be made aware of that, at least given a few days warning to get everything ordered. I am furious because now two of the dresses I picked out are discontinued. I was able to deal with one different dress, but 3 different dresses was not what I had in mind. Davids Bridal should be doing the best they can to help their customers, especially during stressful wedding planning, instead of making everything incredibly difficult. If this situation is not fixed, not only will I be unhappy with what my bridesmaids are wearing on my wedding day, but I will also make a complaint with your supervisor and the district manager.

Surely a dress can be found in the color cognac, style # 81026, anywhere near a size 8, or perhaps another similar dress in the same color can be altered in time to match the other girls. We are willing to pay more in order to make this happen. Please get back to me as soon as you can. I apologize for being so angry, I am just not sure what I can do in this situation as the wedding is pretty close, October 24, 2008. Thank you.

Katy Dyer
[protected] home
[protected] cell
(631) 727 ext. 210 work
119B Hot Water Street
Manorville, NY 11949

Read full review of David's Bridal and 2 comments
Update by Katy Dyer
Jul 29, 2008 6:09 pm EDT

To Whom it May Concern:
A couple of months ago my twin sister and I went to pick out the maid-of-honor dress for her to wear to my wedding, which we found easily and loved. She paid for it that day. (She also bought her wedding gown there as well as all 6 of her bridesmaids dresses) Several weeks later I went back with the rest of my bridesmaids to try on the dress with them. I was told by the salesperson that the dress was discontinued. I was upset that the store never bothered to let me know that the rest of my bridesmaids wouldn't be able to get the same dress, I just happened to find out when I walked in. Had I known I would have had all the bridesmaids order and pay the exact same day or asked the salesperson which dresses were older versus newer.

Nonetheless, I tried to let it go and figured that the maid of honor could wear a different dress than the others, in the same color. (cognac) That day all of them ordered the dress except for my cousin Danielle, who had driven several hours to be with us to try it on. She planned on going back to her house and ordering it from a much closer store. She went to the store 2 weeks later and was told that the dress was discontinued. Now I have a maid of honor in one dress, and the rest of the girls in matching dresses, except for one girl. It is noticeable b/c the bridesmaids dresses that were already ordered have a train on the back, while the rest I saw in the store did not. (the bridesmaid dresses I saw in cognac at least) I understand that dresses become discontinued frequently, however the bride to be should be made aware of that, at least given a few days warning to get everything ordered. I am furious because now two of the dresses I picked out are discontinued. I was able to deal with one different dress, but 3 different dresses was not what I had in mind. Davids Bridal should be doing the best they can to help their customers, especially during stressful wedding planning, instead of making everything incredibly difficult. If this situation is not fixed, not only will I be unhappy with what my bridesmaids are wearing on my wedding day, but I will also make a complaint with your supervisor and the district manager.

Surely a dress can be found in the color cognac, style # 81026, anywhere near a size 8, or perhaps another similar dress in the same color can be altered in time to match the other girls. We are willing to pay more in order to make this happen. Please get back to me as soon as you can. I apologize for being so angry, I am just not sure what I can do in this situation as the wedding is pretty close, October 24, 2008. Thank you.

Katy Dyer
[protected] home
[protected] cell
(631) 727 ext. 210 work
119B Hot Water Street
Manorville, NY 11949

Hide full review
2 comments
Add a comment
N
N
nitsnitz
, IN
Jul 29, 2009 2:24 am EDT

I totally agree with you. Dressing is the most essential part of the marriage even you are not mentally satisfied with your wedding dress then it creates problem during wedding. Store owner is responsible for all such mistakes. But rather then that try to make good wedding planner and manage thinks long before marriage day.

L
L
Latisha
,
Sep 23, 2008 11:24 pm EDT

The same thing happened to me. I was going to purchase my wedding gown from Davids bridal, but when I learned they had me pay for dresses that were discontinued, I changed my mind. They are so quick to take your money but without informing you on what they have available and what they dont. So now I have my bridesmaids in two different style dresses. My wedding is October 11th and Ive been searching everywhere for dress styles in the color I need. But I guess I have to suck it up. What a wedding gift, right?

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.