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David's Bridal
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David's Bridal
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2.2 162 Reviews

David's Bridal Complaints Summary

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100 Unresolved
Our verdict: Engaging with David's Bridal, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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David's Bridal reviews & complaints 162

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L
12:33 am EDT
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David's Bridal Fiance died, refused to return my dress

Boy, do I have a story for anyone who is considering buying ANYTHING from David's Bridal.

In October of 2003, I purchased a wedding gown, veil and accessories from David's Bridal in Tyler, Texas. Five weeks later, my fiance died. Devastated, I attempted to return my merchandise at the local store, explaining what happened. The ladies there were very nice, and explained to me that they'd have to get the OK from corporate to return the stuff. I tried for THREE MONTHS to get an answer from someone at the store. I called. I went in, always sobbing, as I was in a fragile emotional state of mind at the time. I even provided a copy of my fiance's death certificate. STILL nothing. After three months of being put off and put off, I gave up, shoving the dress and accessories to the back of my guest bedroom closet because it was too difficult to see them.

Fast forward 7.5 years later. I finally found the man of my dreams and we're getting married. I went in to the same location, hopefully inquiring that SOMETHING could be returned. I was told, "Oh no...we would've returned it back then, but I don't know about now." After trying again for another 3 weeks, I finally spoke with the location manager who said something to the effect of, "I don't understand why we didn't help you back then, but there's nothing we can do about it now, but golly gee, we're so happy for you for getting married!"

I eventually spoke with a Bonnie Wayne at corporate who was very derisive in tone and condescending when she told me, "Ma'am, we are THE PREMIUM wedding retailer in the world, what kind of integrity would we have if we put your merchandise back on the rack that has been in your possession for 8 years? We are a premium retailer, NOT a resale shop!" I assured her that everything was either still sealed in the original plastic or still had tags on it. She even had the audacity to suggest that even though I tried for three months to return the dress and accessories, that maybe I should have tried harder or tried even longer.

I told her that as an area-level Loss Prevention coordinator for a major retailer, my company would have been mortified to know that we treated a customer so abominably and offered either a free gift card or SOMETHING, to which Ms. Wayne scoffed and said, "After eight years, there's nothing we can do|." I said, "Even after you know I tried to return the merchandise for THREE MONTHS at the time and even though I can attest that there is an associate in that same location who remembers me going up there?" Ms.. Wayne had no answer. I then told her I would do everything in my power to prevent everyone I know from shopping there ever again and if I had to shout it from the rooftops, I'd make sure that even though I knew I couldn't shut them down, I'd do my darned best to put a dent in their local business'.

Let understand this, Ms. Wayne: You're the "premium" bridal company in the world, and it's going to kill you to accept all my merchandise back (that cost me $900 at the time) in exchange for one measly veil? Or maybe since what y'all did was basically accept blood money, at least have some shame and give me a gift card to tell me how sorry you are;. It's going to shut DB down to do just one small token of good will? WOW.

I will NEVER EVER EVER set foot in a DB for the rest of my life. You all made one HUGE mistake messing with me. I have friends in television media who would loooooooooove to cover a human interest story about a big mean bridal company who refused to help a woman who lost the man she was going to marry because you're too greedy. I will silently protest David's Bridal at every bridal show in East Texas and wear a BoycottDavidsBridal t-shirt everywhere I can.

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Anonymous
Chico, US
Sep 15, 2011 4:49 am EDT

I understand that what you went through was horrible, but no retailer would accept a return after 8 years. Simply put. I work at Macy's and we won't return stuff that old. Nordstrom won't. No retailer would. Not a single one.

It sucks that they dropped the ball on you by not returning the items 8 years ago, but you would have been best off selling it on eBay or taking it to a consignment store.

You seriously need to go talk to a therapist and move on. It's very apparent that you are still upset over the death of your former fiance, and are taking it out on them because they won't (rightfully) accept a return from items that are 8 years old.

You have met a new man, are getting married, so sell your old stuff and move on.

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JenNY38
, US
Mar 30, 2017 7:06 am EDT
Replying to comment of Anonymous

They should have taken it back right away under the circumstances. They make billions, $900 is nothing.

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SlayerGal
-, CA
Sep 14, 2011 6:31 am EDT

While I understand your grief, it's really not their fault. While they could have offered something, they're not obligated to.

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5:39 am EDT
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David's Bridal Terrible return policy

I am maid of honor for my best friends wedding and three months ago we purchased the bridesmaid dresses. Come two months later I did not fit into my dress and just needed one size bigger so I went to the store to attempt to exchange it for the bigger size but but then was told because it was bought online that they could not exchange in store. I called the online customer service number which was a pain in the ### to find and they are making me pay another 130.00 for a new dress and giving me a refund in three weeks because it is past the two week return policy. 2 weeks is ridiculous and dealing with them was a nightmare. I would not recommend them to anyone. The lower prices are hardly worth it.

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Anonymous
Chico, US
Sep 01, 2011 8:05 am EDT

Do you know whey they have such a return policy? Because people would buy dresses, wear them to the wedding, and then return them. Would you want to wear a used bridesmaid dress or a used wedding dress? hell no! It ain't David's Bridal's fault you couldn't fit into your dress!

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C
3:40 pm EDT
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David's Bridal Service

I went to David's Bridal in Canton, OH to get my wedding dress, MOH dress, flower girl dress, and other wedding items. First time I went in to try on dresses, the lady that was helping me find a dress was very nice at first but after I tried on a COUPLE of dresses, she had me try on a dress that was way over my budget and kept telling me this was my dress. I told her it was too much, so I tried on another dress (which is THE ONE). She made me feel like it looked bad on me and I should get the other one (the one that's too expensive). I love the dress I got, but she kept making me feel ugly in it. Another thing, every single time I set foot in that store, an employee is yelled at by a manager in front of customers, or an employee is crying there eyes out in front of customers. DB lacks professionalism and customer service. Don't go there if you don't have to! It's Awful!

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40thanniversary
Spring Hill, US
May 30, 2010 10:40 pm EDT

I am sorry to join the band wagon & complain like everyone else does, but my experience at this store was not good at all. When I went in to purchase the dress, I knew what I was looking for. The sales girl was helping me and another person; as the store was quite busy. I didn't find that a problem. What I did find was that she just keep working with the other person and was not paying much attention to me, since I was only looking for a dress; not a bridal gown. She found a dress for me, asked me if I wanted it, didn't take any measurments and just ordered me a larger size. She took me to the cash register, told me to pay in full and that was it. It was completley business like, no niceness at all. I never got a call that the dress was in and I had to keep calling to see if it was in!
Now I realize I only bought a dress & the price was only $300 plus tax and I wasn't a bride and I didn't need all the bells & whistles, but the least she could have done was shown a little smile now & then!
I had the same reactions from the salespeople when I came to pick up the dress. It seemed to be a chore for them to get the dress, bring me to a room to try it on and I had to search for a girl to zip me up. Then when I asked for a bag to take it out in, I was told it was an extra $10 in quite a rude tone. I was never told anything about paying an extra $10 for the bag & I thought that was unfair. It was bad enough I couldn't get anyone to talk to me, yet when they did their tone was not very nice. Was it because I didn't spend enough money?
This dress is for my 40th anniversary & is just as special to me as if it were my wedding day. I need a few alterations on the dress and because of everyones attitude, I refuse to have it done at this store and I will be taking it elsewhere. I also have a daughter that is getting married next year and I can assure you that she, nor her bridal party will be getting their gowns from your store!
Times are hard everywhere and we should all be greatful we have jobs! A little smile goes a long way and a nice tone will bring a customer back and is good business. I'm sorry to say you just lost a bridal sale, bridesmaids, maid of honor, mother of bride, mother in law, grandmother & junior bridesmaid!

VetoForBRs
VetoForBRs
Minneapolis, US
Jul 29, 2011 6:27 pm EDT

Maybe the more expensive dress that she picked out actually DID look better on you, and she was trying to help you.

"I love the dress I got, but she kept making me feel ugly in it"
Maybe there's a reason for that too..

Can you imagine having to work at some ### ### wedding store.. dealing with emotional, irrational brides every day of your life. Ugh.. I feel bad for the employees. Contracts that bind you to another human indefinitely are just...not a good idea IMO.

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Pancakes23
Wapwallopen, US
Jul 28, 2010 11:14 pm EDT

I was In a Davids Bridal In NEPA This Past Year, and the experience was despicable.I went because I had just got engaged and just wanted to poke around and see what it looked like and to set up an appointment.The lady(slightly older) was arrogant and just seemed like she didn't want to be hassled. My mom was with me and I guess maybe it was because I was so young that they didn't think I was serious, it's not like I was going to play dress up or something like that.I asked her several questions and she told me I had to set up an appointment, and when I looked unsure, she just threw a bunch of booklets in my face, and kindly left.I was puzzled by this because my dress budget was quite large and I was willing to make an appointment.Her arrogance was unnecessary, she didn't have to guilt me into making an appointment because I felt like I was wasting her time.So I made the appointment and it was literally three months later, again I sucked it up, and showed up.I waited almost an hour to get taken back and measured, and then she abandoned me I was like WTF! I had searched dresses I wanted and she would talk me out of them and get irritated when I did't like the ones she chose.I was going to take an $1100 dress and walked out with nothing because she just disappeared and after thirty minutes of waiting for her to get her you know what back there, I was done.I went to the bridal chateau and had the best experience of my life and dropped a lot more money, and they treated you with the utmost respect and knew how important that day was to you. thumbs down Davids Bridal!

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non Anonymous
cinnaminson, US
Jun 25, 2010 10:00 pm EDT

wow Anonymous sounds like your a bitter employee!

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Anonymous
Chico, US
Jun 03, 2010 11:17 pm EDT

You thought it was unfair that a garment bag costs $10 and they never told you? How is that even an issue? It's a product, of course it costs money.

Maybe you weren't being very pleasant towards them. Maybe you walked in and the girl helping you was having a stressful day and had to take another person.

You are in control of your purchases, you can always, you know, ASK to be measured.

It's better that someone as rude as you don't shop there because you sure as hell sound like a momzilla. I'm sorry no one was there to wait on you hand and foot. if you took your daughter there, all you would have done is cause customer service issues that aren't even there.

They have literally hundreds of dresses that have been ordered, so it's not unreasonable that you weren't called.

And if you knew what you were looking for, why did you feel the need to be waited on hand and foot? Get over yourself, princess.

ComplaintsBoard
D
4:43 pm EDT

David's Bridal Where did my wedding dress go

So it's shortly after midnight and I'm shopping for a wedding dress on the David's Bridal website. I'm excited because I finally found a chiffon dress for for an unbelievable $49! I continue to shop on their website for a short time and when I went back to purchase the gown, GONE! Every size, every color, every one of them. HOW DOES THAT HAPPEN WITHIN A FEW MINUTES! I'm so mad and upset. Can someone please explain this to me? I don't have a style number but I know exactly what the gown looks like; white, full length, chiffon overlay, split front (not side), beading under bust, spagetti straps (single strap on each side). There were 2 reviews, one stated it wasn't too sheer as it had 3 layers of fabric, the other complained because her box arrived beat up. I'm not making this up, it was there!

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Anonymous
Chico, US
Jun 14, 2011 6:06 am EDT

Yeah, websites usually do updates in the middle of the night. Their dresses are cheap anyways, and it's a nightmare to send then back if it doesn't fit. You're better off not going with DB and spending more money to get good quality.

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B
2:22 pm EDT

David's Bridal Incompetent... Poor customer service

I recently ordered a dress at David's Bridal. As far as the customer service goes I didn't expect any different since it is a knock off from designer place kinda like shopping at Walmart. I ordered the dress in an 8 petite, I thought how great that would be to not have to get it altered. I was so excited when my dress came in! I made an appointment to try it on and take it home. To make a long story short my dress ended up being an 8. I find out it doesn't come in a petite. I'm confused how the sales associate missed that detail when entering the order in the computer. That was three days ago. I'm waiting for the story manager to call me back. She call the day I was there around 5:30. I missed her call due to work. I called her back and she had left at 6pm. I called the next day and she was off. How convinient! Now it 2pm the 3rd day and still no call. One of the other associates said they would probably hem it for nothing. Well really well thats how I ordered it. Bottomline if you can't be great at your job like ordering the right size, color and length or *** just know your product your trying to sell then it's time to find a new career !

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2:31 am EDT
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David's Bridal Used dress

I purchased and picked up my dress from David's Bridal in November of 2010. Not having my wedding until the following september, I decided to wait to have alterations done. Being a discontinued dress, they only had certain sizes available. I ordered the size 4 thinking the only alteration i would need is hemming and straps. When I picked it up and tried it on, it was just a little too snug. Having only 4 months left til the big day, I brought my dress to a local tailor and when i tried it on for her and she told me that it had looked like it was previously altered. Not having any clue what this dress would look like after being taken out, i let her do the alteration. I went back to try the dress on after her work, and she confirmed to me the dress was previously altered. I called davids bridal to explain this to them and ask what they would do about it and they said all of there dresses that were ordered come directly from a warehouse and that it couldn't possibley have been altered. She also said that i could come and bring it down for their seamstress to take a look. So at $4+ a gallon, i packed up the dress and drove the 50 miles to Davids Bridal and their seamstress looked at the dress and told us that it doesn't look like there was any work done on the dress. My tailor that actually did the work took out the altered stitches to bring it back to the original stitching. where that stitching was taken out, you could see that it was dirty from someone touching it and trying it on for alterations and they couldn't see anything wrong with it. I will be putting the word out to everyone to never do business with these people, EVER! I spent $125 in alterations that half didn't need to be done if it wasn't for them. They clearly sold me a used dress.

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Anonymous
Chico, US
Jun 14, 2011 6:10 am EDT

There's no such thing as "sample dresses" at David's Bridal. You buy off the rack there. The only way you get a new dress is if they don't have your size or color, and even then, sometimes they pull from other stores. You get what you pay for. and they don't accept returns, and if they do, they send it back to the warehouse. So you didn't get a "used" dress, your alterations gal was mistaken.

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codyleebz
st. cloud, US
May 12, 2011 2:55 am EDT

Davids Bridal also tried to give me a "sample dress". I don't know if it was done on purpose, but regardless I could definitely tell it was not brand new! After showing it to the manager, they ordered me a new one. Good luck!

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2:18 am EDT
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David's Bridal Horrible experiance!

I was happy with my first few trips to David's Bridal since I had a very sweet accosiate helping me. I went today to pay for and order my dress but was dissapointed with the different person who helped me, she seemed very immature and didn't know much. I was told before that I could order my dress and have it in 3 weeks. This girl just told me to buy it off the rack since she thought one ordered wouldn't "fit as good"...she said most girls just buy them off the rack...so I was an idiot and bought into this. Got it home and found it was grungy all along the bottom hem from people stepping on it, so called to complain. They informed me that they will clean it before my wedding. WHAT?! So I paid $780 worth of products from them and that's what I get? A dirty dress that can be cleaned? They said if they order another one it will have the same problem since "david's bridal just orders the same dress from another store". I'm furious and will would never shop there again but it's too late!

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Payback is a Bitch
Los Angeles, US
May 06, 2011 11:53 pm EDT

You get what you pay for! Every bride ALWAYS wants cheap so what do you expect? This place has ALWAYS been garbage but, yet, brides continue to go there and buy from them!

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8:58 pm EDT
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David's Bridal Poor service

I went to Davids Bridal to look at Bridesmaids dresses 4 days after my engagement, I went on January 4 2011. I was coaxed into trying on gowns for myself, and fell in love with the second one. They ordered it for me as the floor sample was practically destroyed, and promised it would be new, from the warehouse. It was not. The one they ordered had coffee spilled over the front hem, more than average beading missing/falling off, lace torn, and had been stepped on, as proved by the footprint on the gown. 7 visits later (they kept trying to get alterations to fix the problems with the gown), they finally gave in and ordered me a new gown, which to their credit was perfect, when it came in.

I went back SEVERAL times trying to get my fitting completed, but my appointments "dissapeared, " and finally I got fitted. They pinned a bustle, pinned the sleeves, pinned in cups, and I paid and signed for the work.

I went back this morning, bright and early to try on the gown and pick it up, as the alterations were to be completed on this date. They brought out my "dress" and I am thinking to myself "Looks dingy, " but I thought it might be the fitting room lighting, I will wait to see in the main lighting what it looks like.
I try it on. NOTHING had been done. Nothing. I ask for the Manager on Duty, to no avail. Had this been the first time I had had problems, I would not have been so upset. It is not a convienent location for me to drive to, and I had brought my sister in law with me, who is visiting from Alabama.Why Hadn't they called to let me know no work had been done?
45 minutes later the alterations manager finally goes to the back and looks again. I had to get very high handed and upset first, however, to get her to do this.
They had brought me the FIRST dress. It was hanging directly next to the REAL dress. Which fit wonderfully, except they had JILTED me on the bustle. One alterations lady was also trying to tell me I needed to have an INCH taken off of the hem! This is a gorgeous LACE gown, with beading, I had no need of such a hem at the first fitting, was wearing the same shoes, and had not shrunk. I lost it. I LOST it. My TWELTH time in the store, just for this gown, and now they wanted more money from me, and for me to come back, again. The bustle looked heinous. They used 4 buttons, not the 6 I had paid for, and it was not symetrical. It was frankly disgusting. I was in tears and shaking so hard, and the manager on duty finally came, an hour after asking for her.

I happen to be a store manager of a retail buisness.

Her being so late in coming was innappropriate. I don't care if she was with another customer, everytime I have been there I have had to wait to speak to a manager. I am not a Diva, but I deserve the same respect as others! Especially when I have a large bridal party, and tab! They got a lot of money from me.
I told her how she should have handled it, and I also told her how this had escaleted and most likely I would not have been so upset had she simply come to me in the begining and said "I know you;re upset, you are important, but I have one thing I *have* to clear up for someone else first" I am reasonable, and that would have been fine. Taking an HOUR to come is not reasonable.
HUGGING me when I was crying, and entering my personal space is also not appropriate, though it did shock me so much I stopped.She gave me a full body hug, not just a shoulder hug. She was the one who finally ordered the second gown for me, perhaps she felt it was OK. It was very akward.

She did say they would finish the bustle as I wanted it, they would do it immediately, and if I did want it hemmed they would do it for free (I demanded all of this, she did not offer it.)I should have demanded money back, actually but I am too nice. I did not get the hemmimg, as it was not needed, that other lady was trying to get money out of me. I ordered the LAST bridesmaids dress, they finished my gown, which is missing a lot of beading from their ROUGH handling of such delicate fabric, and I will be having someone else fix it.

I will NEVER go to David's again, I will never reccomend it to anyone. It was way too stressful. I would much rather have paid $2000 plus alterations for the same gown elsewhere, and received better service. Incidentally my gown was NOT on a huge sale, and I spent $1100 all together on it, plus EIGHT bridesmaides dresses.

I had an appouintment for everything except the first time I went, which Ironically, was the only good experience I had. The girl who helped me that day was wonderful and none of this was her fault. They have a POOR BUISNESS model, and are extreamly lacking in customer service, and I my health has directly been adversely affcted by their actions. It should not have taken 12-14 visits to get my gown. It should have taken 3 or 4, one or two to pick out, one or two fittings, one pick up. that's it! Ridiciulous.

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4:51 pm EST

David's Bridal Nightmare!

I had a horrible experience with David's Bridal. I had heard their customer service was bad, but their prices were good. I thought the price was important ... The service was bad enough that I would pay the extra money and go with another store/designer if i did it again. They are hard to get in touch with by phone, their consultants do not know what they are talking about, and I waited forever after my appointment to try on dresses. The woman helping me was with me for a total of 10 minutes out of the hour I was there. She told me incorrect information that caused me lots of problems later on.

The store where we buy the wedding dress from should not stress the bride out. It is suppose to be a fun experience! Planning a wedding is stressful enough!

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takenbysteve
Newport News, US
May 11, 2011 6:37 pm EDT

I have the same exact issue, from the time my dress was suppose to come in no one informed me that the dress was delivered and when i got to the store to pick up...it took the rep one hour just to tell me she couldn't find my dress...i had to show her a picture of in the bridal magazine in which she went to the back and came back with the dress...everything seem fine...she stated the originally consultant but the wrong dress order in...month later i try to the dress on to see the total outlook, ...undergarments fit perfect...dress is two times smaller than the size ordered and there was makeup on the dress...i had to go back a second time in which when my and my friend walked in the door the rep from the last time recognized me from the very beginning and in her own words "oh i remember you...i found your dress after you left"...i was baffled and confused...she then continued to tell me that the original consultant had my dress on hold in the side room...then she walked off and came back saying..."oh I'm sorry, i have you confused with someone else" ...do i look stupid...now she ordered me another dress for the size i originally ordered and said to me with an attitude..."mam i'm not Davids bridal...i'm only human" like it was my fault that they messed up...now when i looked at the new receipt they gave me and compared to old one..she was right the first consultant ordered wrong dress...and the new receipt describes my dress to the tee...so that also means you gave me someone else dress when i came in here the first time based off a picture i showed you...it was never my dress to begin with...i call corporate and the woman said she would call me this previous Monday with a result of possibly having it shipped sooner and how we could get all of this resolved...no phone call...its now Wed. ...My wedding is in 3 weeks and still have no dress...stressed... upset...and praying the new dress is the right dress...DAVID BRIDAL IS THE WORSE PLACE TO GET YOUR WEDDING DRESS!

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9:29 pm EST

David's Bridal Unproffesional, lie, rude, expensive, horrible customer service

I am LIVID right now because of david's bridal. I am getting married on April 9th, which they have wrong in their system, and i have told them NUMEROUS times that April 16th is not my wedding date. Anyways, all of my 7 girls' dresses have been ordered. we found out yesterday that two of my bridesmaid's dresses were in after ordering them 2 weeks ago. thats awesome, except makes me worry about where the 3 are that ordered their dress before those two. i called yesterday to check on everything, kept getting the run around, then put on hold. long story short, come to find out one of my bridesmaid's dresses isn't to arrive until April 11th...TWO DAYS AFTER OUR WEDDING! i called the store she ordered from to figure out what needs to happen. she said well, the problem is "these dresses are handmade overseas after we put in the order and i don't know if it will be possible to get it here any sooner than that... i will email our buyers to see, but if there is no possible way, we'll have to find a different dress that will fit your bridesmaid. and the buyers are not open over the weekend so we'll have to wait until monday. and also, if we CAN get it in a little earlier, it doesn't leave much time for alterations if needed." what i want to know, is if these dresses are "handmade" why don't they come custom fit to each bridesmaid? there shouldn't be a need for alterations. also, why did TWO of my bridesmaids get the same dress(different sizes) TWO WEEKS after ordering them if they are ordered overseas? i am livid. my wedding is not very far away...and to have to order a completely new dress for my maid of honor is NOT going to make me happy. we have spent a lot of money in your stores, you'd think it would be a little better ran. wow, i am even more pissed off with david's bridal now having spoken with someone from their "corporate office" not only was she snobby, she tried to blame my problem on my bridesmaid. i was told dresses take 6-8 weeks to come in, all of my bridesmaids dresses were ordered at least 11 weeks early, which according to their standards is enough time, right? apparently not, one of my bridesmaids needs extra length and her dress isn't going to be in until 2 days AFTER our wedding. so, long story short, lady from corporate calls me, and says well, this is definitely going to take 12 weeks, so does she really need the extra length? umm hello! she wouldnt have ordered it if she didn't need it. then she has the gall to say "were you aware that *tonya* was ordering her dress so late?" umm...late on who's standards? because i was told 6-8 weeks? we we're early as far as im concerned! and then she says, well not for someone needing extra length...but maybe your stores need to say dresses take 12 weeks to get ordered instead of 6-8 weeks... and no one would be in this predicament. THEN i say to her, well shouldn't your sales rep have said something to her about the dress coming in after the wedding? and she says..."well, the wedding date in our system is incorrect, had it been correct the dress would not have been able to get ordered in the first place.." REALLY?! NEVER doing business with them again!

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Anonymous
Chico, US
Feb 23, 2011 4:45 am EST

Yes he is.

Honestly, ### like this is why divorce rates are so high. Placing such emphasis on outward appearances. If you truly love your fiance, then the wedding won't really matter because you should feel so happy and lucky to marry the man you love. I think the OP needs to keep that in mind.

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slynn1
Orange, US
Feb 18, 2011 4:54 am EST
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Everyone is entitled to their opinion. On some points I agree with you, on others I don't. Your man is lucky to have such a down to earth girl though...

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Anonymous
Chico, US
Feb 17, 2011 3:01 am EST

"If their family, or they have the money, than they are entitled to have the wedding of their dreams."

Gonna stop you right there. No one is entitled to anything. I've never understood why brides think they're so special and entitled. They're not. Getting married does not make one special.

I think it should be known that the most expensive bridesmaid dress at David's Bridal is probably $180. The average price is about $135. So they're not spending a fortune. And every store is different on their ordering time as well.

"If the store promised to have the dresses made in that time frame, than they should deliver, or refund the bride's maids their money."

And then they'll have no dress to wear. Listen, it's such a simple solution: Actually talk to the manager in a calm, understanding way, explain the situation rationally, and they'll try their best to help her.

"She should expect to get what she paid for, in the time frame she was promised."

And sometimes, life doesn't work out the way you want, and accommodations can be made. Especially if you are nice. But if you go in there acting like you're the biggest ### in the world and that you're entitled... no one will help you. No one wants to help a ###.

"All this store has done is make a already stressful situation worse, and also acted unprofessional."

That may or may not be true. You forget that people embellish their stories to fit it according to how they wanted it to happen.

"I would take that store to small claims court, and demand the money back if the store refused."

And what would that accomplish? It would take months, and the bridesmaid still wouldn't have a dress to wear for the wedding. Nothing would be accomplished by that. Nothing.

"Not to mention, many places charge fees for having dresses done by a certain date."

Nope, David's Bridal does not. The girl did have to pay extra for extra length, but no extra fee for having the dress made in a certain time.

"The store is wrong! A wedding is something you will look back on for the rest of your life. Some women want a beautiful wedding. That is their right, and some have planned their wedding, since they were a little girl."

And like I said, sometimes things don't always work out the way you want to, and then you have to let go and give in and make changes. Life isn't perfect, and I think it's ridiculous to expect your wedding to be perfect. Things are going to go wrong and if you don't bend a little, then it's only your fault if things go to ###.

The thing is, the store is more than willing to work with any bride where an order isn't fulfilled right away. I doubt she asked them to help her out in solving this problem. From her post, it sounds like she got mad and didn't try to actually solve the problem. If she wants them to help her, they will, but if she wants to be stubborn and not do anything, then that's her problem.

She can bend and the bridesmaid can get a different dress. or try to find it at another store. Or she can be nice and ask the store to nicely call the distribution center and try to get the dress sooner. If she doesn't want to bend and would rather sue the company, then she's going to have a bridesmaid who isn't going to be in the wedding. And how fun would that be?

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slynn1
Orange, US
Feb 16, 2011 4:51 am EST
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In many ways your right, but many girls dream of a certain kind of wedding . If their family, or they have the money, than they are entitled to have the wedding of their dreams. For my best friend's wedding we gave the store three months, and they had no problem making the necessary alterations in time for the wedding. Usually, your bride's maids are spending mega money on dresses. I spent four hundred dollars for my brother's wedding, I would have been angry if I had to dish out more, especially for a dress I would NEVER wear again. In all, I had spent close to six hundred dollars. If the store promised to have the dresses made in that time frame, than they should deliver, or refund the bride's maids their money. Her, her man, or her parents are dishing out a lot of money, for this blessed event. She should expect to get what she paid for, in the time frame she was promised. All this store has done is make a already stressful situation worse, and also acted unprofessional. I would take that store to small claims court, and demand the money back if the store refused. Why should they not get the dresses they paid for, when the dresses are needed? Not to mention, many places charge fees for having dresses done by a certain date. The store is wrong! A wedding is something you will look back on for the rest of your life. Some women want a beautiful wedding. That is their right, and some have planned their wedding, since they were a little girl.

That is fine that you understand the real meaning of marriage, and your priorities are in the right place. But that doesn't mean that she should just shrug her shoulders when a bridal store doesn't do what they promised. Many of my friends were stressed out before their weddings, or upset with things not coming together. If you choose to be in the business of weddings, than you need to deliver, period.

I understand where your coming from. I am getting married in a few months, and it will be with family and close friends, very causal in my parent's beautiful garden. I am wearing sundresses, as well as my bride's maids. I am having a taco bar! I am not spending thousands of money on my wedding, because I think it is a waste of money. Quite honestly, I would have preferred to go to Vegas and get married by Elvis. But not everyone is that way. Going to a well planned lavish wedding is always wonderful experience, for the bride as well as her guests. Not having the dresses you wanted, can darken that day...

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Anonymous
Chico, US
Feb 13, 2011 5:02 am EST

Actually, I'm a woman. Who is getting married in October.

Unlike other women, I don't think of my wedding as the most important day of my life, and I choose to focus my energy on more important things in my life, like my relationships and work.

Accidents happen. Orders get messed up. They're not perfect, and don't expect them to be just because they're a bridal store. They service hundreds of brides a month.

"This bride and the brides maids gave the store plenty of time to handle these dress requests."

Actually, no, they didn't. Adequate time is six months in advance, not 1-2 months.

"She has a legitimate complaint against this store."

it's not the store's fault the one bridesmaid ordered her dress too late and the warehouse can't get it made in time. The store did what it was supposed to. The store did its job.

"If what this women says is true, than it can make her big day more stressful, not to mention having to find a alternative to dresses, that they have already paid for!"

And it's a simple solution: relax a little bit, maybe light up a joint, and pick a new dress for the maid of honor. There really isn't any reason to stress out over a wedding. People create stress, which is something I learned when I worked there. Brides would seriously be concerned by the way different fabrics looked (if they were letting their bridesmaids choose their own dress in a certain color), and I had many brides choose short dresses for their maids, and then demand that they all be the same length, even though the maids were different heights. I've seen brides freak out over the slightest wrinkle, over a freaking bead missing, over a thread hanging out. Over how "reflective" a fabric is. People create stress. It's not as though her wedding will be ugly and fail and be horrible just because one girl has to get a new dress. Guests don't care. And looking back, is it worth it to create that much stress over one day that will pass by in such a blur?

My advice to the bride above is exactly what I said before: don't stress out. Pick a new dress for the Maid of Honor, and move on. Your guests won't care, your fiance won't care, and you won't even remember once you're married.

The problem with modern weddings and modern brides is that they lose sight of what is really important: They're marrying the man they love, and the wedding becomes more important than the marriage.

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slynn1
Orange, US
Feb 10, 2011 10:16 pm EST
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Anonymous,

You must be a guy. Every girl dreams of a beautiful wedding. This establishment is a bridal store, and that being said, it is their job to make sure dresses are ready for the wedding. There is no excuse for this shop not to be able to get the dresses to the bridal party at least two weeks before the wedding, that way, if there is anything wrong. This bride and the brides maids gave the store plenty of time to handle these dress requests. For the management to become rude and hostile, there is no excuse for. Establishments in the bridal business should also be able to handle emotional women! That is their job... She has a legitimate complaint against this store. I have seen people complain when someone is being rude to them in a store, or enforcing the rules and regulations of an establishment. If what this women says is true, than it can make her big day more stressful, not to mention having to find a alternative to dresses, that they have already paid for! If the shop doesn't deliver the dresses on time, than she and her bridesmaids should be entitled to a refund. What is the point in paying for a dress that you cannot wear for the event you bought it for? I would be ticked off too if I was her!

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Anonymous
Chico, US
Feb 10, 2011 9:24 am EST

"what i want to know, is if these dresses are "handmade" why don't they come custom fit to each bridesmaid?"

They're not handmade, but they are cut to order. They're not custom-fit to each bridesmaid because they are not a designer boutique. If they were custom fit to each person, the cost would go up a lot.

You really just need to calm down, it's just a wedding. Be lucky you even get to have a wedding, be lucky that you even get to be legally married in the first place. if she has to get another dress, it's not the end of the world, the Antichrist is not going to come falling from the sky and isn't going to destroy mankind, life will go on.

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slynn1
Orange, US
Feb 10, 2011 5:27 am EST
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What a nightmare! I am sorry that you are forced to deal with the added stress with this store. There is no excuse for this. The are a bridal store, it sounds like they are not professional. I am sorry this is souring your wedding plans.

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David's Bridal Poor customer service

My daughters went into the Medford branch of Davidl's Bridal and received poor customer service. The branch manager, Barbara, was apparently not interested in helping either of my daughters even though they bought a bridesmaid dress. Her attitude was surly and insulting.
It is nice to see that some businesses are not affected by the recession and can afford to alienate customers.
We won't be back.

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aquarian_girl73
Midland, US
Aug 12, 2009 1:31 pm EDT

The first time I went to David's Bridal to look through wedding dresses, I was told I had to make an appointment due to the fact they were very busy. I understood and did just. When I came back after scheduling my appointment, the sales associates were very unprofessional. They didn't listen to anything I had to say, and disappeared every ten minutes or so. It was unfortunate for me to have fallin in love with a wedding dress from that company. I hated the thought of the sales girl actually receiving commission from my purchase. And during that time I was misinformed. I was told that once I was fitted for the dress they would do alterations free of charge. That is not the case. They charge riduiculous amounts for their alterations, and they are the only bridal in the area that charges. My bridesmaids were left to look for dresses themselves, and it took her well over an hour hour to do five measurements. This was a different salses assciate then the one I had to work with. Had they been busy that day, I might have symphthized, but that was the case. I feel we were treated rudely. Now four months later I have my dress and there is a hole in the train, and some threading coming loose. I will never shop at David's Bridal again. And I will tell everyone I see not to shop there as well due to poor attitude and quality of their product

Saginaw, Michigan

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Down with David's Bridal
Colorado Springs, US
Mar 07, 2010 10:05 pm EST

I recently and reluctantly ventured to David’s Bridal as a request from my good friend for her wedding. I have always been anti-David’s Bridal since it is the Walmart of Bridal design and customer service. This experience just reinstated my detestation for such a gross and impersonal wasteland of white taffeta. David's Bridal is the worst place to shop for not only a wedding dress but for bridesmaid's dresses. The customer service is horrible. They treat you like you are bothering the staff for coming to their store. Unfortunately my friend cancelled her wedding. It was a horrific ordeal and very emotional for everyone. I now have a dress- attached with memories that never happened- that cannot be returned because “All Sales are Final.” I signed a lovely contract in order to walk out of the store with my purchase. But, I also wasn’t intending to pay $125.00 for a dress I was never going to wear. I feel that this large corporate empire of David's Bridal has forgotten the PURPOSE and SCANTITY of marriage. You can’t put a price tag on a life time of happiness- and in this case a halt to a dire mistake for both the bride and groom… but David’s Bridal can certainly pigeon-hole you to sign an “All Sales are Final” just in case life doesn’t turn out the way you planned. Thanks David’s Bridal for being so sensitive and understanding to your clients.

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Anonymous
Chico, US
Feb 06, 2011 2:14 am EST

You thought that the store manager should have helped your daughters... why? Because they bought a bridesmaid dress? Hundreds of women buy bridesmaid dresses at David's Bridal... why are yours any different? The SM rarely assists customers unless it's a severe customer service issue. Judging by your post, you sound snooty and entitled.

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icweddingpro
Milford, US
Sep 02, 2010 10:57 pm EDT

SORRY I MEANT TO SAY THAT * THERE IS NOT ANYTHING* STRANGE about their policies...

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icweddingpro
Milford, US
Sep 02, 2010 10:51 pm EDT

I am an event planner and although tired felt compelled to post. I deal with David's bridal on many occasion . Granted i havenot been to every store- a few, I can't tell you there is nothing strange about their policies. 1) many bridal shops have similar policies on dresses no longer wanted or needed, as in no refunds, however they do offer exchanges on size and or dress style, or even for shoes and accessories, weather or not the dress is available in time is a different story. 2) just a fact- more often than not a bride will literally have a gown, veil, bra, shoes, headpiece and veil, typically around $1100.00 for all. Bridesmaid at around 150 usually cheaper - 20$ discount or sale...
3) Shipping, really pple? I haven't seen a company that ships anything to your home and refunds the cost when you return it, BEcause of course Fed-Ex has your shipping money not David's Bridal!...I'm sure some of you have run into unfortunate situations, I'm sure some stores not as good as others, but they do provide a great service in general, you can't beat the prices, they do have some pricey looking gowns and there is almost always a sale, they do almost everything instore! When you go in misinformed which happens a lot that one friend tells another something incorrect and someone else gets the blame, It happens in the industry in general. Believe me i know.
* icweddingpro*

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Anonymous
Chico, US
Aug 23, 2010 12:54 am EDT

And Lee, why on EARTH would your daughter buy a wedding gown she hates and pay a "fortune" for two veils?

You are in control of your own actions. If you don't like the gown, DON'T BUY IT. If the veils are too expensive, DON'T BUY THEM! Don't complain about David's Bridal based on your actions. It's not David's Bridal's fault your daughter was stupid enough to buy a wedding gown she hates.

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Anonymous
Chico, US
Aug 23, 2010 12:41 am EDT

Cheyenne, I'm pretty sure that whoever called you was not from David's Bridal with an offer for a "goody bag." No employee of David's Bridal would ever call a customer and offer to meet them at a local coffee shop for them to pick up.

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Lee H Watson
Lynchburg, US
Jul 18, 2010 2:51 pm EDT
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I am very upset with David's Bridal. We went to the Roanoke, Virginia store a few months ago looking for the perfect dress for my daughters wedding and had an appointment. My daughter ended up leaving hours later with two veils that cost a fortune and a dress that she dearly hates. The lady that helped us told us we could return one of the veils for cash which we found out we couldn't . The lady that waited on us had her own daughter in the store at the same time also trying on dresses so she told us anything to get us out! Please young women look online at dresses and shop at other places because you can get better deals out there! We don't have the money to buy another dress, but we will anyway I'm sure! This is another name for walmart bridals! The staff there knew my daughter was very unhappy and wouldn't even give us a break on another dress!

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Cheyenne of Danville,IL
, US
Jul 14, 2010 2:18 am EDT

I live in Danville, IL and went to the Champaign, IL David's Bridal to purchase a wedding gown over a year ago. I got on their website to look for a gown and found the perfect dress for my budget and taste in fashion. The website said my dress was in stock, but when I got to the store they informed me that they didn't even carry that dress anymore! The consultant said it matter-of-factly and walked off, leaving me and my grandmother alone to our dress shopping!I was beyond irritated, but I decided to look for a gown anyway.And that's just what I did...yet again without any help from an employee. By the time I got to try on my dresses I didn't even want to get married.The consultant kept walking off and dissapearing.I finally found a dress I liked, and when I told the lady that I was ready to pay for it she wouldn't help me out of it!She walked off AGAIN, and came back with a veil, shoes, the works!Trying to get me to buy everything in site and acted like it made her mad that I didn't want any of it.The lady who rang up my dress was no better.They are the poorest excuse for a bridal shop ever and the staff acts like it hurts them to have to do their job.I discourage anyone from going there.And as if that wasn't bad enough, I got a call from them months later saying that they had some goody bag or something.The lady set up an appointment time for me to come pick it up at a local coffee shop.I arrived on time and waited for a half hour for her to show...she stood me up!So unprofessional

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MARLA MICHELE
State Line, US
Apr 08, 2010 6:48 am EDT
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I also had a terrivle experience, I went to the Champaign, Il store on March the 27 found a dress I liked, but it would not fit so the sales consultant fitted me and ordered a wedding dress from Bismark, ND. They said it would cost me $15.00 for shipping, when I received the dress 5 days later it was an entire 4 inches to big and had make-up all over it. I took the dress back to the Champaign store. The manager there acted as though it was my fault because I chose to get a dress from another store, she would not accept that her consultant made the mistake when she fitted me- this consultant was suppose to order a size 14 but, she ordered a size 16. Keep in mind I did not order the dress from Bismark, ND the consultant did. The manager also refused to do anything about the make-up that was on the dress. In the end she refunded my purchase price but, refused to refund the shipping cost that ended up to be $25.00 not the $15.00 they had told me. Why do I have to eat the shipping cost for a dress the was to big and was covered in make-up.
I decided to blame the poor management at the Champaign, Il store and went to Terre Haute, IN the following weekend, I had a totally different experience Terrehaute was wonderful.
My opinion is that the Champaign IL manager should be fired and the Terre Haute IN manager should get a raise for outstanding customer service.

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David's Bridal Ruined wedding

To all you soon-to-be brides...I URGE you NOT to use Davi'ds Bridal for any of your wedding preparations. We purchased my daughter's wedding dress their and in the end had a dress that was unwearable due to the worst alterations on the face of this earth. The entire wedding was designed around this gorgeous dress, right down to matching flower girl dresses. It was the worst day of my daughter's life when she tried on her dress to find a misaligned zipper, material with hundred's of snags layers of incorrectly cut tulle. To add insult to injury they still continue to bill us for this dress and refused to itemize their charges on my credit card! Buyer beware of this shady store!

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Chris
, US
Jul 29, 2009 5:56 pm EDT

I received the WRONG dress 5 days before my wedding! my wedding is obviously ruined! i ordered the organza a-line with apron back and satin trim, white with red trim..i got a very beautiful ivory colored dress with matching veil size 6, NOT my dress..i now am looking for the owner of the dress so i can help her get it before her wedding, , if you know whose dress this please have her call me with her order.

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Anonymous
Chico, US
Feb 06, 2011 2:17 am EST

So talk to the store manager, explain the problem, and get a new dress. Simple as that. Accidents happen, don't act like it's not fixable. If you go into the store and be nice and non-accusatory, they're going to want to help you and get your daughter a new dress and refund your alterations. If they don't help you, then ask for the area customer service representative's number, call her, and she'll call you personally to get the issue resolved. Trust me, most store managers and assistant managers want to help when these kinds of things happen, and more so when the customer is nice to them. No one wants to help and irrational, screaming, swearing customer.

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Anonymous
Chico, US
Aug 01, 2009 3:09 am EDT

Why exactly did you wait so long to order your wedding gown? Did you tell them that it's the wrong gown? What did they do about it?

lol and yes, of course someone here is going to know who the owner of the gown you received. /sarcasm They simply mis-ordered it (entered the wrong style number), it's not someone else's gown, unless they gave you one with someone else's name on it.

"Please have her call me with her order"? Are you serious?

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David's Bridal Hidden fees

WORD OF WARNING: Stay away from David's Bridal for your formal wear purchases. We've discovered hidden fees ($300 range) associated with alterations that we were told were part of the dress purchase at the time of purchase. AFTER making our purchase, on the receipt, in fine print, the fee notification is shown.

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Anonymous
Chico, US
Mar 29, 2010 3:47 am EDT

Um, they did NOT tell you that alterations were part of the purchase of the dress. It says ON YOUR RECEIPT that alterations are an additional charge. There are numerous signs that alterations cost extra at the cash wrap, and if you talked to any alterations people, they tell you a price. No way in hell did any consultant or person tell you that alts are free.

They're not "hidden fees." It's more than normal to be charged for alterations, and it's on your receipt and every single alts person talks to the customer about prices for the alts services. You just weren't paying attention.

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David's Bridal Never again

I went here and found a wedding dress I adored, about 10 months before our wedding date.My dress had color in it, Wild Orchid. Within 3 months of me buying my dress, THEY CHANGED THE COLORS! NOTHING will match my dress now. So for Bridesmaids we chose a 'similar' color (i use similar very loosely). Lo and behold, as soon as we chose that they changed the color again! Azaela no longer exists. Who changes colors that much when people are planning a wedding? Its not like I took 5 years, its 10 months! Pretty average I'd say. And worst of all, there was no warning of the color change.

We ended up ordering bridesmaids dresses in the color watermelon and, of course, they arrived and NONE FIT! UGH. The size 8 in the store apaprently isn't the same size 8 once delivered... intersting. Whats even crazier is that 2 of the bridesmaids had ordered a size 8, AND THEY WERE BOTH DIFFERENT SIZES! They were both too small, one smaller than the other and there was a full inch difference in length between the exact 'same' dresses. Of course "all sales are final" so now I am waiting to see how screwed I am 3 months before my wedding. *sigh*

Bottom Line- David's Bridal is NOT a customer.

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Anonymous
Chico, US
Aug 30, 2010 12:16 am EDT

Like I said... talk to a manager, they'll fix it.

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Poor Real Estate Agent
Flower Mound, US
Aug 26, 2010 8:40 pm EDT

to the previous comment...ITS NOT HOW IT IS...you must work there! Why are you seeking complaints but taking up and making excuses? ever consider...r u kidding me?

You sound like barf! It has nothing to do with the othere bridesmaides...she said she wanted a particular color...stop making excuses and accept what she specifically ordered!
DB is irresponsible and Im not wasting my time to call all over the world and never get a reponse from this sorry company! The manager doesnt care nor would she do anything...that's their motto! DO NOTHING & always price POOR SERVICE!
I will validate it

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Anonymous
Chico, US
Mar 29, 2010 3:43 am EDT

They actually don't change their colors that much. And those colors were UGLY, hence why they were discontinued.

No one gets any warning that the colors are going to be discontinued. It's just how it is. Maybe you should have picked a color that wasn't barf-ugly and then it wouldn't have been discontinued.

LOL re: the size 8 dresses... ever consider that your BRIDESMAIDS are different sizes? The ones ordered are all the same, it's not that one dress was smaller and the other was bigger, your bridesmaids were! And if there was a huge difference in the length... why didn't you, I dunno, go talk to the manager from the store that you purchased at? Sounds to me that a lot of these problems could have been fixed if you spoke with the manager. They're willing to help you if you're nice to them.

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David's Bridal Assistant

My wedding party and I were at David's Bridal this past Saturday (Jan. 23, 2017). Our appointment was scheduled for 11 a.m for bridesmaid dresses. The associate that was assign to help us was running late. Our associate spent about 15 minutes with us. She spent most of her time on another booking that was looking at bridal dress. Unaware that our appointment was only schedule for one hour.
Store police is that customer can not walk around with dresses only associates. Well when they are not around and time is a factor also.
The associate got a little upset when we mention that we did not like the style she was showing us and for getting different dresses ourselves. And when we mention that it was hard to tell which dress we like best because they were not in the color we want. She got snippy, "you didn't tell me you were looking for a particular color." As she walking around with our color swatch on her clip board.
I don't beleive I got the service and respect that my party deserved.

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Cati
,
Apr 07, 2008 3:54 pm EDT

I will NEVER again patronize one of these stores. I was absolutely disgusted with the lack of attention and terrible customer service I received today. After spending almost an hour trying on dresses, I brought my selection to the counter to order a specific color and size, as it was not on the rack, and I was informed that there were none in stock because it was a clearance dress. Mind you, there was absolutely no indication on the dress itself or on the rack that this dress was a clearance dress, otherwise I would not have gotten my heart set on special ordering it. I was then informed that another store might have it in stock, but that I would have to contact them MYSELF because neither of the women behind the counter were willing to do it for me, and I would also have to pay an additional fee to have it shipped. In the middle of discussing the matter with the woman at the register, she turned to the next customer in line and began her transaction. I was considering using this company in the future, but if my business is unappreciated in their stores, I will gladly take it elsewhere, and I will tell this story to anyone else who is considering shopping at David's Bridal.

Valerie
Valerie
, US
Jun 18, 2008 11:28 am EDT

After I found the dress of my dreams, had it altered to fit me I went to pick it up at the store, only to find over 27 snags in the overlayer of chiffon. They reordered me 2 additional dresses, and both came in worse. With exactly 6 weeks until my wedding day, I had to start all over again, and they had to refund me almost $1200.00. Eva's Bridal in Oak Creek WI. Was a lifesaver though! I had my perfect dress in 4 weeks! I have told everyone I know to never go there again! Good luck!

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outraged
Indianapolis, US
Dec 06, 2008 11:35 am EST

Rude Rude Rude...that's all I can say. I was prepared to purchase 3 bridesmaid dresses, and a $700 bridal gown that day, and one of the ladies there told me I could not try on my dress again because they were too busy and short handed. I did have an appt, plus my consultant left me 5 min into my appt to leave to go to another job! Now I'm starting over from square 1 again and now have to find somewhere else to get the color of bridesmaid dresses because I had already made dicissions based off that color! Never again they lost my business plus anyone else that asks me about David's Bridal!

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Elicia Harlander
,
Jan 31, 2008 12:00 am EST

So this was last year February (2017), I was going to be getting married the following October. I like to think that I was very on top of things, not procrastinating etc.. I had purchased my wedding dress that February (8 months AHEAD!) I was working with a lady named Erika. She was absolutely wonderful, great service and she just had an eye for what should go with your dress to complete it, she helped me put together my dress, veil, accessories etc.

Unfortunately I never got her again, I don't know what happened, I had scheduled all my fittings with her but when I got there, they were not actually with her, no one would give me an explanation as to why. Anyways the problem was not with my dress at all, but somehow when my bridesmaids went in to get fitted they all had someone who did not speak very good english. And 3 out of 4 of my bridemaids dressed were altered WRONG! One had pen mark all over it, one came back with the right name... WRONG DRESS! The other was my little sisters, she is 15 years old, very active in Gymnastics, Dance and Running... She is supper slender and tall, went in had her fitting, about a week and a half later they had her come in after the dress had got altered to try it on, it was about 2" too much taken in... They had the audacity to tell ME and my mother that it was not the alter, my sister had somehow within a week and a half gained 2" around the waist, rib cage and hips! Are you fricken kidding me!

Needless to say, they fixed ALL of the dresses... No Charge... The only reason that the 4th one did not et messed up is because she did not need anything done to it at all. LUCKILY! And I will never recommend that place to anyone, not even if they were desperate! I am afraid to even have my dress preserved there!

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tniquette
Brookline, US
Mar 19, 2009 3:40 pm EDT

I just wanted to put it out there that David's Bridal WILL sell your phone number if you give it to them.

I recently purchased my wedding gown at a David's Bridal and since that day have been receiving non-stop calls on my unlisted telephone number about bridal things - they are all scams. I asked two of the callers where they got my number from and both said David's Bridal.

I believe it since the calls did not start coming until after the gown was purchased.

I love David's but I want to forewarn people - do not give your phone number if you do not want to be bothered!

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Anonymous
Chico, US
Aug 01, 2009 3:43 am EDT

@Kim: I don't know where you got the information that if you buy a gown off the rack, or "as is" they won't alter it. They have in-store alterations. They alter all of their clothing. They just can't alter anyone else's clothing.

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Anonymous
Chico, US
May 20, 2009 10:28 pm EDT

When you register, you are essentially saying that you do want to be contacted by their vendors. all you have to do is call the DB you registered at, and ask to be taken off of their call list.

They do not sell your number, but they do give it to their vendors. There is writing at the bottom of the registration form saying this, and you could have checked it to not be contacted.

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Juanita
Redding, US
Dec 23, 2008 3:20 am EST

when you enter online they call you once thenyou ask then a question and they will anwser the question. The only problem was that David's Bridal would keep calling me and I would tell them my mom is making my wedding dress and they would keep up for so many day and my soon to be husband to them that I could not take it no more that we broke up so they final stop calling.

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Kim
,
Nov 24, 2008 3:10 pm EST

David's Bridal is the worst place I've ever dealt with! I didn't want to use them, but then I just walked in and found a perfect dress off the rack. I know it is "as is" and that means they won't alter it. However, the girl told me that they will press it and to do it before I get it altered anywhere. I took it today to drop it off and the girl said, "we can't do that" and proceeded to read the tag to me, like I was uneducated. Also, when we got the maid of honor's dress, we had no helpful assistance and it was as if we were a "bother". Then, when we went to get the other bridesmaid dresses, we were told it had been discontinued. They said that my MoH could return hers and order the other one, but she would have to pay the higher price as well. When my mother went and looked, she received no assistance or friendliness. I will never recommend them for anyone.

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GWEN
,
Nov 22, 2008 10:16 am EST

David Bridal shop has no consideration for their products after purchase, they stuff the dressess in bags
that are 10 times too small, this makes wrinkles that
won't steam or iron out. How can a store that is so well know be so stupid. I alter dresses for 1/10 the price of DB and have to deal with the wrinkles. Can't these stores purchase bags that fit the garments they sell? I'm sure they exsist, as much as you pay for the gowns in the first place, this should include a decient bag to transport the garment. If not at least offer a bag for sale to the customer.

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David's Bridal Horrible customer service!

If you are getting married, I urge you NOT to use David's Bridal for anything. If you are shopping in Raleigh, NC, I would suggest Victorian Rose or Traditions. You would think if you are dropping $1500 or more in a store that they would treat you with respect and HONOR their word! First of all, my consultant was pushy when I first tried my dress on wanting me to buy today. When I finally did decide to buy my dress from them, they sold me a size 6 dress (knowing that I needed a 4) and charged me $205 to basically take the dress apart to make it my size. When I got the dress back, it looked like a 3 year old had done them. My dress has buttons down the back and they were zig-zagged when I got it back the first time! I of course, told them they had to try again and that was NOT acceptable. Needless to say, they had to "try" 3 times before they got it right. Isn't this their job?! I was also told that my bridesmaids got 25% off their dresses. They failed to mention that it didn't include "Special Value" dresses. I was also told that since I bought my dress there that my fiance would get his tux rental free and his groomsmen would get 25% off of their rentals from Men's Wearhouse. I found out yesterday when I went to Men's Wearhouse that wasn't true either!

I have had nothing but problems with David's Bridal. They treat bride's like trash! DO NOT USE THEM WHATEVER YOU DO! Planning a wedding is stressful enough. David's Bridal has made my stress 10 times worse!

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David's Bridal Ordered wrong dresses

I was recently married on November 14, 2009 and I purchased my wedding dress as well as all my bridesmaids dresses, mother of the bride dresses, and flower girl dress from David's Bridal in Hialeah, FL. Although my wedding dress arrived in time and the alterations were perfect the staff at the Hialeah store messed up my bridesmaids dresses order. They gave all the bridesmaids the same dress as the maid of honor when I had ordered the maid of honor dress and the bridesmaids dresses on separate days to avoid confusion. To make matters worse the manager at that store was super rude to me when I called to complain and she blamed it on the bridesmaids saying they changed the dress order which they did not. She told me an outright lie to my face. When my mother arrived at the store to pick up her dress the employees were talking badly about me saying it was my fault the order was messed up.
To put it plainly, David's Bridal almost messed up my entire wedding day. They caused me mental anguish and suffering to the point that I was sick the week before my wedding because of this. The staff did not even offer free alterations for the trouble and my bridesmaids were scrambling at the last minute to get alterations. There is no excuse for this incompetence. The people at the Hialeah store can barely speak English and if they would pay attention to their work as much as they do to gossiping this would not have happened. That store is very unprofessional and both my wedding planner and I are going to spread the word. They should be ashamed of themselves. They are lucky I did not sue the store for everything they put me through. This is the worst experience I had in my wedding and I will NEVER reccomend this store to ANYONE.
PLEASE GET YOUR DRESSES ELSEWHERE. IF YOU DON'T BELIEVE ME GOOGLE DAVID'S BRIDAL COMPLAINTS AND YOU WILL READ STORIES FROM COUNTLESS WOMEN ACROSS THE U.S. WHO HAVE HAD SIMILAR EXPERIENCES WITH DAVID'S BRIDAL

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Mar 18, 2014 11:52 am EDT

RESPONSE: THE ANAL RETENTIVE B**** IS YOUR MOTHER. Why the f*** don't you mind your business? Every comment of yours is a response to someone else's complaint about David's bridal. The $10 they pay you an hour surely isn't enough to be on here responding to everyone that has a complaint!

7th of Jan, 2010 by Anonymous
-1 Votes You know, you had a choice to go there, and you also had a choice to take it further up the chain than you did.

Why didn't you simply ask for the customer service person and get some free s*** like most disgruntled brides do? And what on earth are you going to sue them for? You chose to have "mental anguish" because you're an anal retentive b****.

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Wontshop there
Eugene, US
Apr 27, 2011 2:13 am EDT

I just left David's Bridal shop in Eugene, OR. I will not go back or recommend anyone I know to shop there. My daughter and I visited during the week, there were not many people in the store so I could not understand why I could not get some help from a consultant. Nobody acknowledged that we were there, not even a greeting. There were some beautiful gowns there, but I refuse to purchase anything from rude people. Where was management?

Sincerely,
Not buying there

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Anonymous
Chico, US
Jan 07, 2010 1:59 am EST

You know, you had a choice to go there, and you also had a choice to take it further up the chain than you did.

Why didn't you simply ask for the customer service person and get some free s*** like most disgruntled brides do? And what on earth are you going to sue them for? You chose to have "mental anguish" because you're an anal retentive b****.

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pugru2
Palm Harbor, US
Dec 18, 2009 9:35 pm EST

While it does sound like a mess, I bet every store you google has the same complaints. Of course they don't speak English, you live in Miami, Duh!

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David's Bridal Bridesmaid dress

Tried on a Bridesmaid dress for my best friends wedding and the dress fit perfect. I was told that the dress would need to be ordered and that I should go up a size to allow for alterations. Due to time constraints, I wanted to purchase a dress in my size and forgo any alterations which have been minimal since the dress I tried on fit perfect to me. So she said okay if thats what I wanted. She told me the dress I tried on was a size 14 and that it could be ordered and here in time for the wedding. Great...the dress would come in and fit me fine...
NO...I picked up the dress, tried it on and you could completely turn the dress around on me. It was definitely a size larger than the one I tried on. The sales person told us that they run maybe a 1/2 inch larger to allow for alterations. Excuse me, a whole dress size is not 1/2 allowance. Then she proceeded to tell me it was going to cost me an additional $80-$90 dollars to have it altered. The dress only cost $130! Come to find out the dress I tried on was a size 12 not a 14. Which means the sales person screwed up. Instead of manager offering to do the alterations for free or at least compromising on the price, my only other option was to reorder the dress in the correct size. The wedding is only 4 weeks away and they could not guarentee that it would be in in time. I asked if they could hold on to the over-sized dress until the new one arrived just in case it shouldn't arrive in time. They said they had to send the big one back before a new one could be shipped. I don't understand since it was their mistake why they refused to accommodate us with the alterations. Instead of putting us in an unnecessary bind. This is very poor customer service. I am getting married in July and I will not be doing ANY business with David's Bridal!

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David's Bridal Worst shopping experience in years

It was my worst shopping experience in years, while this was supposed to be one of the most important things in my life: finding my wedding dress.

I went to the David's Bridal store in Bakersfield, CA, after work. I walked in and stood there for 2 minutes until someone approached me. The employee was not friendly or helpful at all. Without any greeting, she had an attitude like “what are you doing here?” She barely talked to me although I tried to express my need in a friendly manner. She threw me a catalog, asked me to fill out a form, and had another girl help me. That girl was more friendly with a smile one her face, but she was impatient to listen to my description of dresses that I would consider. She only heard the first criteria and ignored the rest. Of course, she could not be very helpful to find me “the dress.” She found me 3 dresses that were very similar, while I’d like more variety to choose. She took me and the 3 dresses to the fitting room, asked me to try on, and said she would come back and check on me soon. The dresses did not fit and took me a while to try on each of them. There was not any mirror in the fitting room so I had to walk out of the room to see what it’s like in the mirror. I spent 20 minutes trying on, coming in and out of the fitting room, but she was never back. During that time, I really needed help, but where was my help? When the dresses didn’t fit, I really didn’t feel comfortable walking all over the store to find that girl with my bra showing. I was extremely frustrated w/ their service so I finally changed and left. When I left the store, no one even approached and asked me how I was doing or if I found anything I liked. Since I entered the fitting room, the girl or any other kind of help just seemed to disappear, and I was left alone. For the whole time, I felt like I was not welcome there.

How did that happen? I kept wondering after I got home. I have been very disturbed. The employees seemed pretty friendly and helpful to other customers. They only had an attitude to ME, so it must be something about me, not their general personality or service. Was it because I didn’t make an appointment and just walked in? I don’t think that it could justify their bad service and attitude. They could have had told me that they were occupied by scheduled customers at that time, explained to me professionally, and helped me schedule an appointment, as any decent business would handle it. There was no need to give an attitude. If that wasn’t the reason, what is? Because I went there alone? Why would it be an issue as long as I have money to spend? I dressed better than many customers at the store, so I’m sure that they treated me like that not because they thought I could not afford their stuff. I understand big women sometimes are discriminated, but I am a size 4 so it is not a problem. Plus, people who know me always say that I am the kind of customer that every business (especially fashion) would love to have. Then the only thing I could think of was my ethnicity. I am Asian, and I was the only Asian at the store. I am not sure how much experience they had in serving Asians. Anyway, racism, which is the last thing I’d like to believe, was the only believable guess I could come up with after ruling out many other possibilities. I will never recommend this store to any of my friends, and I will make sure that my experience is known by people. (By the way, I wanted to file a complaint to David’s Bridal’s head quarter because I assumed a successful business like them must care about this kind of issue and would try to improve it. However, my attempt was unsuccessful.)

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AnotherNewlywed
Walnut Creek, US
Feb 09, 2011 3:12 am EST

Get over yourself. Asians are catered to more than any other racial group besides whites and blacks. Stop whining. Maybe they were just having a bad day. I'm sick of privileged groups complaining about racism. Yuck!

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prc1030
, US
Jan 05, 2010 1:52 am EST

I actually just purchased my gown from Davids Bridal. I went in so excited thinking that I would be finding my "dream" dress and since I made an appointment, I would be given great customer service and a one on one experience with a consultant. My experience there was quit different than I imagined. I was on time for my 2 oclock appointment but wasnt seen till almost three. Then the consultant didnt seem to hear me when I asked for a simple drop waisted style gown. She kept bringing me these big ball gowns with all types of embrordery. I also wanted to try on the gowns that I had been looking at for several weeks before my appointment but to my surprise they only had like size 4 and 6 in those dresses and I was unable to try any of them on. I am normally a size 14 in pants but in my dress I had to order an 18. Which is fine as long as it fits me good. But I felt that I was limited because of my size and felt embrassed to come out on the floor with what she was giving me to try on. Finally I got so irritated with her lack of listening skills that I got dressed and went out on the floor in search of my dress. I bought the first one I picked out! It is simple, elegant and a trumpet skirt like I had orginally asked! I just want to also state what about normal or even plus sized women who are looking for there dream dress? Why is everything seem to be catered to the petite size fours of the world. I am plus sized with the dress size that I picked and let me just say that I fill that dress out very nicely. I look better than that tiny model in there brochure! Just because your a little bigger doesnt mean your not beautiful! If I had it to do all over again- I would have gone to Alfred Angelos!

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David's Bridal Horrible service!

My family also experienced horrible service at david's bridal.

My mother and I drove over 2 hrs in the snow to visit my sister who is preparing for her wedding in june. We had an appointment at david's in grand rappids, mi at 1:30. We were there for all of 45 minutes when the 'lady' who was helping my sister told her she would need to make another appointment to return and try on more dresses. My sister told her that we traveled a long way and were expecting to find a dress today. The attendent was very rude to my sister and insisted we needed to make another appointment. We were looking at $1k dresses and were prepared to order that day - our attendent clearly did not want to help us.

About an hour into the appointment when I learned of this, I went to the front desk and was told that appointments usually last an hr to an hr and a half and that our attendant was probably just tired and needed a break. Now the store had only been open for 2 hours - and if you need a break - go take it! You don't make a customer cry becasue you want them to leave after all they did to arrange this shopping trip with guests from out of town.

I voiced my dissatisfaction to the front desk then went back and sat quietly to see if anything would be done. My sister was trying a new dress much different from the other styles she had tried previously - and she really liked it. So much that it was her new #1 pick. The attendant then refused to show her any similar dresses and said she would have to make another appointment.

I want david's bridal to know without any uncertainty at all - that my sister would have purchased the dress she liked if not for the attendant. She kept telling us that she loved it - but she looked so miserable and unhappy - we didnt see that light or that smile that we had seen with some of her other dresses at all. So we insisted she hold off on her decision and left after 2 hours total of being there. She told us in the car that she really did love the dress, was just so upset at the service she was trying not to cry. At this point we are going to try another shop and I seriously doubt she will return to david's.

Having been in the service industry for a long time I can understand that people have a bad day - but this was just terrible customer service all around. Even after I voiced my dissatisfaction to the front desk - not once did anyone else come to check on us or follow up on the complaint. You know the kicker? The store wasn't even busy! There were many attendants who didnt have customers who just kept walking by or chatting with their co-workers.

Weddings are stressful enogugh - if the staff at david's is too busy to show common courtesy and be kind to their brides - we will find another place to spend our money.

This is supposed to be a happy time in a woman's life - where she builds good memories with her family and friends. Dress shopping is a part of that. When we left - my sister was so upset that we wasted all of this time and money on this trip to shop with her and had such a horrible experience.

Thanks, david's.

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Desiree greer
Philadelphia, US
May 26, 2011 1:45 am EDT

I went to a david's bridal in the philadelphia area located in the northeast and i received the best service any bride could have gotten. I even find the perfect dress for my special day. the one lady, Aneesha was very helpful to me and so are the other ladies who work at the store as well.I would recommend that store to any bride who is looking for A+ service. To the lady who had a bad experience at the other bridal store you cant label all stores as having horrible service. I know philly would be a long drive or flight for you, you would have gotten the service you wanted and you would have felt like a princess on your special day. I know I felt that way when I picked out all my things for my special day. Im really sorry that you had a bad experience rather than give up on david's Bridal try finding another store that other people you know went to and try there for better service. I understand you were mad or angry or upset about the service dont make it bad for the other stores who do give excellent service to their customers.I also feel bad for you because you drove 2 hours in a snow storm to get that perfect dress cheer up. I know you had a beautiful weeding. Keep your head up and I hope things workout for the best for you. My name is desiree greer and Im using my fiancee's page to respond you can respond back on his web page. Good luck next time around.

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Ugotme
Shelton, US
Dec 16, 2009 10:07 am EST

What if they told YOU that they couldn't take you at all that day because all of their staff was working with people who ran 3-4 hours for their 1-2 hour appointments? What's the point in them making appointments at all then? If I make an appt. I want to make sure they take ME. They only have so many staff, ya know. Some other bride was held up because of you and was prolly screaming at her on the other end...could you blame that bride for not being upset? Sometimes, like you, brides bring out-of-town family and several bridesmades. It's HARD to coordinate people all at the same day/time these days! BUT, in your defense, David's should make appts. for minimum of 3hrs and keep eveyone happy. If the consultant is done early then she can take a break! Who the heck can find a gown in less than 2 hours? The store should make a certain amount of 3 hr. appts. and advertise walk-in service only if time-slots become free. Bridal stores shouldn't make such short time-slots...and like DOCTORS, when one person is late ..all the rest after have to suffer. HELLO?Did you bridal shops JUST start selling dresses recently? Haven't you run into this before? Gimme a break.

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Anonymous
Chico, US
Dec 08, 2009 5:50 pm EST

That does sound very rude, but why didn't you ask for a manager or ask to be paired with another consultant if they were not busy? I just find it really odd that she told you to make another appointment and come back later, when your sister was ready to buy a gown, because the consultants work on commission. That's very bizarre, and i can tell you, that's not at all like that at my store. We've had brides in there for almost 5 hours before, and we never told them to come back at another time (unless it was super duper busy and they were just trying to decide between two gowns, and then we use it as a selling tactic, like "Go to lunch [or dinner], think about it, and come back."). Consultants want the sale, and they want their brides to walk away happy.

David's Bridal Customer Reviews Overview

David's Bridal is a popular bridal retailer that offers a wide range of wedding dresses, bridesmaid dresses, and accessories. The company has received a significant number of positive reviews from customers who have purchased their products and services.

One of the most commonly praised aspects of David's Bridal is their extensive selection of dresses. Customers appreciate the variety of styles, sizes, and colors available, making it easy to find the perfect dress for any wedding theme or personal preference. Additionally, many reviewers have noted that the prices at David's Bridal are reasonable and competitive, making it an affordable option for brides and bridesmaids on a budget.

Another positive aspect of David's Bridal is their customer service. Many customers have reported positive experiences with the company's representatives, who are knowledgeable, helpful, and responsive. The company also offers a range of services, including alterations and dress preservation, which have been well-received by customers.

Overall, David's Bridal is a highly regarded bridal retailer that offers a wide range of products and services at reasonable prices. With a focus on customer service and a commitment to quality, the company has earned a strong reputation among brides and bridesmaids alike.

David's Bridal In-depth Review

Website Design and User Experience: The website design of David's Bridal is clean and user-friendly, making it easy to navigate and find the desired products. The layout is well-organized, with clear categories and filters that help streamline the shopping experience. The search function is efficient and provides accurate results, saving time for users. Overall, the website design and user experience are top-notch.

Product Selection and Variety: David's Bridal offers an extensive range of products, catering to various styles, sizes, and budgets. Whether you're looking for a traditional gown or a modern ensemble, the selection is diverse and impressive. The variety of accessories, shoes, and bridesmaid dresses is also noteworthy, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: The pricing at David's Bridal is competitive, offering good value for money. While some high-end designer options may be pricier, the majority of the products are reasonably priced, considering the quality and craftsmanship. Additionally, the store frequently offers promotions and discounts, making it even more affordable for brides on a budget.

Customer Service and Support: David's Bridal excels in customer service and support. The staff is knowledgeable, friendly, and attentive, providing personalized assistance to ensure a pleasant shopping experience. They are readily available to answer any questions or concerns, both in-store and online. The customer support team is responsive and helpful, resolving issues promptly and efficiently.

Ordering and Delivery Process: The ordering process at David's Bridal is straightforward and hassle-free. The website provides clear instructions, and the checkout process is quick and secure. Delivery is prompt, with options for expedited shipping if needed. Customers receive regular updates on the status of their order, ensuring transparency and peace of mind.

Return and Exchange Policy: David's Bridal has a fair and flexible return and exchange policy. They understand that sometimes a product may not meet expectations, and they offer hassle-free returns within a reasonable timeframe. The process is simple, and the customer support team is readily available to assist with any returns or exchanges.

Quality of Products: The quality of products at David's Bridal is exceptional. The gowns and accessories are made with attention to detail and craftsmanship, ensuring that brides feel confident and beautiful on their special day. The materials used are of high quality, and the products are designed to withstand the test of time.

Bridal Consultant Services: David's Bridal provides excellent bridal consultant services. Their consultants are experienced and knowledgeable, offering valuable advice and guidance throughout the wedding dress selection process. They listen to the bride's preferences and help find the perfect dress that suits her style and body type.

Alterations and Customization Options: David's Bridal offers professional alteration services to ensure the perfect fit. Their skilled seamstresses work closely with brides to make any necessary adjustments, ensuring that the dress fits like a dream. Additionally, they provide customization options, allowing brides to add personal touches and make their dress truly unique.

Overall Shopping Experience: The overall shopping experience at David's Bridal is exceptional. From the moment you enter the store or visit the website, you are greeted with a warm and inviting atmosphere. The staff goes above and beyond to make you feel comfortable and valued as a customer. The wide selection, quality products, and excellent customer service contribute to a memorable and enjoyable shopping experience.

Reputation and Trustworthiness: David's Bridal has built a strong reputation for being a trustworthy and reliable bridal retailer. With decades of experience in the industry, they have established themselves as a go-to destination for brides-to-be. Their commitment to customer satisfaction and their positive reviews from countless happy customers speak volumes about their reputation.

Additional Services and Resources: In addition to their extensive product offerings, David's Bridal provides a range of additional services and resources. They offer wedding planning tools, style inspiration, and expert advice on their website. They also have partnerships with other wedding vendors, making it convenient for brides to find all the necessary services in one place.

Social Media Presence and Engagement: David's Bridal has a strong social media presence and actively engages with their audience. They regularly share stunning wedding inspiration, real bride stories, and updates on their latest collections. Their social media platforms serve as a valuable resource for brides, providing ideas and insights into the latest trends.

Competitor Comparison: When compared to its competitors, David's Bridal stands out for its wide range of products, exceptional customer service, and reasonable pricing. While other bridal retailers may offer similar services, David's Bridal consistently delivers on quality, variety, and value for money.

Recommendations and Conclusion: Overall, David's Bridal is a top choice for brides-to-be. With its user-friendly website, extensive product selection, competitive pricing, and excellent customer service, it ticks all the boxes for a successful shopping experience. Whether you're looking for a traditional or modern wedding dress, David's Bridal has something for everyone. Highly recommended for a stress-free and enjoyable bridal shopping experience.

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Contact David's Bridal customer service

Phone number

1844 400 3222

Website

www.davidsbridal.com

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