David Lloyd Leisure Clubs / It is a Scam
Under the current economic climate, I find amazing how David Lloyd snub their 'Potential' New Members. They already have a very bad reputation with current and ex members and they are trying to cancel their membership, however I had never heard before when they deliver poor customer service at the signing up process. (Which I do not even have to mention that they did not manage to sign me up).
I joined DL on a trial membership on Saturday 13th April for 7 days. At the time I was informed that the trial membership fee would be deducted from the Joining fee should I decide to join as a full member after the trial. So Monday 23rd of April I make my way to DL Raynes Park to finally join as a full member, even if their 130 pound monthly fee for a 3 month contract seems a bit too much.
Upon arrival I was informed that the regular new membership member of staff was not around so they send someone else instead. This someone else was totally unprepared (did not know what kind of membership I was interested and even admitted himself that he should had read my file). Then told me that I would have to pay the full joining fee since the 7 day trial was over. I argued that it finished on Saturday and I turned up at the club on the first working day. He was adamant that I had to pay the 30 pound joining fee (even though I had paid 25 for the trial and I was never informed that i would have to join within the 7 day trial (which makes the trial not 7 days but maximum 6 days)
I was prepared to pay the monthly membership fee of 130, plus 50 for the group tennis coaching plus 140 for the personal trainer which I had already had a session during the trial week.
So it was not for the 30 pounds that I refused to join, but for the principe behind it.
If this is the way they trea potential new members who are willing to give them a reasonable amount of money, I dread to think how they treat they existing members who have already set up their direct debit with the club and they have a secure income.
Stay well away from David Lloyd they are a con!
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