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Don't ever try to leave
I am disgusted at the approach of David Lloyd health clubs towards its members when they try to terminate their membership. Not only is the contract of 3 months notice (which goes from the 1st of the following month after informing) absurd. But as I and many other people have experienced, this club will try every trick possible to extort more money by claiming non-compliance with their termination policy. Whatever method you pay (annual or monthly) the club will make it extremely difficult for you when you try to leave.
After being a loyal member for many years, I will never re-join this club.
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam artists
I received a letter from debt collecting agency alleging I was owe money to David Lloyd Leisure. I phoned up to tell them they had made a mistake and was shocked at their response.
I had been a named person on a family membership belonging to my husband. When we split up I understood the membership had been cancelled but they told me that my husband had asked for the membership to be transferred into my name. They had gone ahead and done this back in July 2008 with no communication from me, no signed contract in my name - nothing. When I queried the legality of this I was told it was "his membership to do what he wanted with". I don't know what his motivation was in doing this although I suspect it was revenge because I'm now with someone else but it doesn't alter the fact that they should never have done it without my agreement. Apparently my husband continued to make the payments from his bank account between July 2008 and May 2009 and only whenhe cancelled the d/d did they decide to pursue me. They insist theyare in the right and that I am owe them money but agree they have no signed contract, direct debit mandate or correspondence from me relating to a membership. I feel they are trying to frighten me into paying up because they realise they have messed up and want to balance their books. I've told them I want copies of any paperwork relating to this transfer and that I intend to see them in court and so far I've had no response from David Lloyd or the debt agency.
The complaint has been investigated and resolved to the customer’s satisfaction.
I complained to the management several times (4 or 5) wad told it would not happen again. However nothing is being done to resolve the issue. The towels are stained and disgusting! Please resolve asap.
I have sent a number of emails and no one has got back to me, I’m suffering with my mental and physical health and very anxious as no one got back to me.
Sheila Summan
[protected]
Unfair treatment
On 15.03.2009 my 18 year old son who I might state at this point has NO credit experience whatsoever, visited David Lloyd Leisure with a view to joining. After he had been shown around for 15 minutes he was asked to complete a form with his details which he did not know was a legally binding agreement. He was asked to go home and obtain his bank details for them to set up a direct debit. The very same day when they rang him for these details he advised them that after reviewing his finances he felt that he could not afford the fee of £65 per month and wanted to withdraw his initial interest. At that point things changed when they told him he would have to pay the membership cancellation fee(three months membership), even though he changed his mind the same day, caused them no problems and never set foot in the gym to use the equipment. After numerous phone calls from which I (his mother) has received nothing but total lack of help, consideration or empathy for my sons lack of judgement in signing a form. 2 complaint emails were sent to head office, both of which I have had to chase up the response because bascially we didnt get one from them, No one will deal with this problem, all we have been told to do is to speak with the General Manager at the Branch concerned but he is the person we have complained about to head office. My argument is that they are prepared to squeeze money out of an 18 year lad who has never experienced credit or contracts, never used their gym or caused them any major problems just because they are so desparate for money I can only assume. Are they really prepared to take him to court over this non payment just because he made a simple error of judgment. I might add that my son has stressed that he was NOT told it was a legally binding agreement and that if he signed it on the premises he would not receive a cancellation period. Also they have never checked that any of the information he provided on the form was indeed correct. Is this how a large leisure organisation gets new members, doesnt tell them the correct information and then harrasses them for money that in theory should not be owed. Would a judge in a court really pass a judgement on an 18year who has no credit experience for this error of judgement especially when companies of all types are being blamed for pressurising people into committments they cant adhere to.
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed up for 1 yr membership at David Lloyd in Solihull Cranmore and paid in ADVANCE (full year) and was unable even to use the facilities for the full year since I moved abroad. I sent a letter stating that this was the case and tried to get some kind of compensation since that I could not use the full 12 months, (well you have to try - extenuating circumstances and all that). I never received a response. 8 months later I received a call on my mobile phone (which I rarely switch on since it is so expensive to use overseas) and it was a debt collector telling me that I owed 3 months fees, this was one year 3 months after purchase of membership. The problem was that after 1yr the contract automatically reverted to a monthly contract DISPITE the fact that I had informed them that I was going overseas and would no longer be using the service!
OK so in my letter I did not SAY that I wanted to terminate my contract - I like so many others had forgotten about the fine print. Who would have thought that id even NEED to cancel a contract considering I paid up front for a FULL YEAR.
It is a JOKE that they expect people to remember this stuff. IN FACT one might look at this situation and think that David Lloyd EXPECT people to forget so they can fleece them.
It is now 4 or 5 months since my contract went monthly and I WILL NOT pay on principle.
This is totally unacceptable, regardless of if it is technically legal. David Lloyd is a disgrace for treating customers in such a manner.
I would certainly NOT recommend David Lloyd to anyone based on their behaviour so far.
I turned up at DLL Brighton on Thursday (8th) and found my padlock had been broken and destroyed (manager responsible was not in that evening) and belongings removed - no warning (phone call, text, email, notice on locker) not even 24 hrs notice! And there are many unhappy members at Brighton DLL at the moment! I have been a longstanding member and this has never happened before - members are given notice. On a rare moment I left items in an unallocated locker due to unforeseen circumstances and returned within 48 hrs to remove them but the damage was done! DLL management really need to CRM training! It is disreapectful to members property and poor leadership example, as the rest of the staff could consider it absolutely fine to damage people's property without consequence... and we pay over £71 a month for this privilege! One would have thought in this econimic environment they would have tried to keep their current members, and not go out of their way to irritate unnecessarily!
Ive got the exactly same problem! im at university... no credit experience... visited David Lloyd Leisure with a view to joining. They were very persistent is me joining. Made me fill a form, which I DIDNT KNOW was the contract AND i wasnt told it was the contract, which would make me a member and legally binding woth the agreement. The woman just said 'hey just sign here for me, and thats all we need'. So I just signed it. not knowing what it was. i just thought it was normal procedure. next day get a phone call to pay for 12 months. i was very shocked. told them the situation... wouldnt listen... asked to talk to the manager... he wasnt of ANY help. He just said 'you have signed the contract, you have to pay'. Im a university student, who has been lured into David Lloyds disgusting sales techniques, and not having the money to pay for the gym (as it it horribly expensive!). They are now saying if i dont pay then they with send collections to come and get it. Im not sure what to do? I am going to write to them explaining the situation because as far as I know I dont need to pay anything.
I totally agree with the other comment on here, BY ANY MEANS AVOID DAVID LLOYDS GYM! THEY TRY AND TARGET VUNERABLE PEOPLE (young/students) WHO DONT HAVE MUCH KNOWLEDGE OF CONTRACTS ETC, GET THEM TO SIGN AND TRY AND GET MONEY FROM THEM. I THINK IT IS JUST DISGUSTING!
Overview of David Lloyd Leisure complaint handling
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David Lloyd Leisure contacts
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David Lloyd Leisure phone numbers+44 300 303 9531+44 300 303 9531Click up if you have successfully reached David Lloyd Leisure by calling +44 300 303 9531 phone number 15 15 users reported that they have successfully reached David Lloyd Leisure by calling +44 300 303 9531 phone number Click up if you have UNsuccessfully reached David Lloyd Leisure by calling +44 300 303 9531 phone number 15 15 users reported that they have UNsuccessfully reached David Lloyd Leisure by calling +44 300 303 9531 phone number
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David Lloyd Leisure emailsmembership.helpdesk@davidlloyd.co.uk100%Confidence score: 100%Supportdundee@davidlloyd.co.uk94%Confidence score: 94%chorley@davidlloyd.co.uk94%Confidence score: 94%cheam@davidlloyd.co.uk94%Confidence score: 94%salespurley@davidlloyd.co.uk94%Confidence score: 94%salesdudley@davidlloyd.co.uk94%Confidence score: 94%sunderland@davidlloyd.co.uk93%Confidence score: 93%
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David Lloyd Leisure addressThe Hangar, Mosquito Way, Hatfield Business Park, Hatfield, AL109AX, United Kingdom
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David lloyd during a time when families are trying hard to survive the resession have increased child membership rates: charging £8 a month for babies 3 months upwards to enter the facility with their parents ! What do these members get for this, not much let's face it a photo Id card isn't much use and to use the crech they have to pay extra, older children pay more ( obviously) for this they can have an Id card (no not a preety child friendly one) but they do get to go to DL kids, (kids as in it's run by kids as their part time job). My advice don't bother once you have paid all your membership you can't move in the club without been charged more for it!