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1.5 30 Reviews
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EuroDate.com complaints 30

ComplaintsBoard
S
6:17 pm EDT

EuroDate.com Misled on costs of service and false deduction of credits on account

Cost of services:

Basic Chat costs 1 сredit per minute;
Offline Message sending costs 1 credit per message (160 symbol limit);
Mobile App Message sending costs 1 credit per message (160 symbol limit);
Email costs 10 credits each

Above are some of the costs to participate in this site.

My credits were used while I was online with other online members as we were chatting in real time therefore both online... But when questioned where and how my credits had been used... I was informed I had used them offline. How? I was informed of this by an agent on live support and told after checking the chat logs showed I was chatting offline... Which is impossible. Each message used one credit when it should have been one credit per online minute.
I resigned I was not getting anywhere and clarifying with the agent that to chat online with a member they must display the green dot by their profile photo... Therefore I was happy I understood the one credit per online minute... And decided to purchase a further 20 credits, just to test a theory, as I wasn't convinced by the agents explanation.
I started an online live chat with a member and within the one conversation I had 11 credits taken from me for 5 messages within te one conversation... Possiblt over two minutes which still should only have equated to 7 credits.
I tried to explain this to th e agent once more but it was like talking to a brick wall... He was agreeing my credits had been used in an online chat but was not grasping that this shouldn't have happened.

The upshot of it is that the costing policy says one thing and the system does another... in the favour of the app... of course.

Feel totally frustrated and ripped off and very very disapointed.

Don't sign up

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ComplaintsBoard
H
4:19 am EDT

EuroDate.com Complete scam

95% of the profiles are fake with automated responses and questions from "members" but it's all a scam. Asks you to sign up for £2.99 then takes another unauthorised amount of £15.99. You get asked weird questions about life from the fake profiles and no grammar from the real. Of which I only had one, everyone has professional fake arse profiles. Dont not sign up with this fake site

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C
10:19 am EST

EuroDate.com overcharged

I was billed four times I just wanted one time. I tried to use it after I paid one time but it didnt work so I tried again and up to four times always said it didnt go thru

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P
3:59 pm EDT

EuroDate.com dating service from europe

I continually try to get help at customer service number. Put on hold for very long time.( 10 + minutes). Trying to unsubscribe. Keep getting unwanted messages emails, from supposedly available European women. Don't wish to get these messages. Customer service is terrible. The company claims to have a very high rate of success with getting people together, but I don't wish to participate any longer.

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Cookie Cake
, US
Jul 23, 2020 5:21 pm EDT

This is a scam. The profiles are fake and I tried to get in touch with their what’s app to remove my profile and I couldn’t even respond back. The read every message. Bewareeeeee

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M
7:56 am EST
Resolved
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EuroDate.com dating website

Eurodate is a complete fake. I cannot believe how they try to cheat so clumsily. It s so easy to realize everyone is perfect with proffesional profile pics and very similar descriptions. Same happens with messages, they don t answer to specific questions and seem automatic. I had a look to girls profile when I started suspecting and is exactly the same. Not real people at all.
Fortunately, I didn t pay anything but still don t wan t amy mail account assciated to that fraudulent website. It is needed an official complaint.

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L
6:53 am EST
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EuroDate.com eurodate.com

I agree. I am a female and from when I joined It was saying I received about five messages a minute. All the messages were similar to each other. They seemed automatic. A lot of the males had a similar appearance athletic, fit muscular etc and had professional pictures. My feeling immediately was that these were fake profiles. When I read their bios in their profiles a lot seemed to me like females very tender, loving..- a lot more feminine than masculine; I began to receive longer messages and as I am Ukrainian, I realised instantly these messages were written by Russian Ukrainian people even though they say they are from Spain or Italy. They used Russian smile face " )))) " I have used other websites such as Cupid.com websites and met sincere people there - so when I compared the people from there to Eurodate it seemed very odd and untypical.

Message example:
Hello! I want to open my heart to you, show all weaknesses, but know that you will support me, I will not regret that had opened. You're not going to use my words in a moment of weakness, for attacking on me, don't tell it to your friends. I feel good when write to you. Hope you'll feel the same. To be truly, I am searching for a woman to create a family, not for one night. I am serious man and know women's needs. Want to keep on
Message example 2:
Hi)) I keep the feeling that I know you all my life. Are you a fairy-lady? What did you do with me? I am looking for serious and kind woman. She must be well-mannered, educated, tolerant. To my mind, I've found my future wife here! But do not be afraid. I am positive, hard-working and sound man. I never betray people I love. I promise you won't regret. Write me back, Dan

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R
10:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

EuroDate.com Unauthorized credit card charges.

Please be aware of eurodate scam. I signed up for membership which cost$2.99, but I was quickly advised by my credit card about fraud alert charges. Eurodate quickly charged me $15.99 not once but twice! I've tried contacting their customer service, but I just get an email stating that we're looking into the matter. I've yet to have someone contact me. As for the women on Eurodate, I would ask them specific questions, but none were ever answered, and they just saying hello dear, which led me to believe that they're not real people but a scam!

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C
3:29 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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EuroDate.com another scam

Don't fall for this scam and don't talk to anyone on this website. Ideally, don't sign up at all. Why? Because it's full of fake profiles and scammers.
Yes, the support team will say it's not true, their app is a decent thing. But let m disagree. What I encountered was terrible and i'm not going to hide it. You either fix it and make everyone satisfied and let it be how it is and get bad reviews from those who get messages from greedy scammers. Everything is pretty easy.

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Lilia675
, US
Dec 13, 2017 6:50 am EST

I agree. I am a female and from when I joined It was saying I received about five messages a minute. All the messages were similar to each other. They seemed automatic. A lot of the males had a similar appearance athletic, fit muscular etc and had professional pictures. My feeling immediately was that these were fake profiles. When I read their bios in their profiles a lot seemed to me like females very tender, loving..- a lot more feminine than masculine; I began to receive longer messages and as I am Ukrainian, I realised instantly these messages were written by Russian Ukrainian people even though they say they are from Spain or Italy. They used Russian smile face " )))) " I have used other websites such as Cupid.com websites and met sincere people there - so when I compared the people from there to Eurodate it seemed very odd and untypical.

Message example:
Hello! I want to open my heart to you, show all weaknesses, but know that you will support me, I will not regret that had opened. You're not going to use my words in a moment of weakness, for attacking on me, don't tell it to your friends. I feel good when write to you. Hope you'll feel the same. To be truly, I am searching for a woman to create a family, not for one night. I am serious man and know women’s needs. Want to keep on
Message example 2:
Hi)) I keep the feeling that I know you all my life. Are you a fairy-lady? What did you do with me? I am looking for serious and kind woman. She must be well-mannered, educated, tolerant. To my mind, I've found my future wife here! But do not be afraid. I am positive, hard-working and sound man. I never betray people I love. I promise you won’t regret. Write me back, Dan

ComplaintsBoard
X
7:13 am EST

EuroDate.com Unauthorized charge for 3 times.

so, i signed up at BeiJing time 2017 Jan 19. around 10 pm. the website offered me an discount, 30 credits for approximately 5 dollars. I used that 30 credits and went to sleep. I did not checked the box for automatic credit filled up. but the next morning i woke up, surprise! there were four transactions charged on my visa card with 15.99 dollars each(which is the equivalent of 20x4 credits on that site. however, when i went on to my account, it showed that i had zero credit.

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Update by Xiao Sa
Jan 20, 2017 7:19 am EST

sorry, my title was wrong. it should be 4 times. please return my money, my profile is xiaosa1991@gmail.com

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Alex Chek
Alex Chek
, US
Apr 12, 2017 7:21 am EDT

Dear Sa,

We are sorry to hear that you had a concern with purchases that you made with the assistance of the "Update My Account" feature on our website. As a one-time exception to you, we have decided to offer to you a refund for all of the purchases that you have made on our website. Please be aware that it can take your bank or credit card company up to 14 days to show the refund in your account with them.

We would be happy to have you continue to use our site and services going forward. Please do let us know if you have any additional questions or concerns. We are always happy to help you.

Best regards,
Alex

ComplaintsBoard
S
2:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In the beggining of this week I registered on site www.eurodate.com After first minutes I realized, that for better usage I must pay fee 3 USD approx., so I will have option to send messages to offline members. now, after 3 days upon correct login data I receive error: Sorry, Your profile has been suspended. please, contact us at [protected]@triptogether.com...

Read full review of EuroDate.com and 13 comments
Frequently asked questions (FAQ) about EuroDate.com
Is EuroDate.com a legitimate online dating platform?

Yes, EuroDate.com is a legitimate online dating platform that focuses on connecting individuals primarily in Europe.

Can I trust EuroDate.com with my personal and financial information?

EuroDate.com uses security measures to protect user data, but it's always good to read their privacy policy to understand how your information is used.

Are the profiles on EuroDate.com genuine and verified?

EuroDate.com has measures in place to verify profiles and combat fake accounts, but the effectiveness of these can vary. Always be cautious when interacting with new contacts.

Is the EuroDate.com website secure for online transactions?

The EuroDate.com website uses encryption and secure payment processing technology to protect user data during online transactions.

How reliable is EuroDate.com's customer service?

EuroDate.com provides customer support, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.

Are the subscription fees at EuroDate.com competitive compared to other dating sites?

Prices at EuroDate.com may vary, but they generally aim to be competitive within the online dating market.

Does EuroDate.com offer a refund policy for their services?

EuroDate.com has a refund policy for certain situations. Be sure to review their terms and conditions for more information.

Are there any known scams associated with EuroDate.com?

While EuroDate.com is a legitimate dating platform, online dating sites can be targeted by scammers. Always be vigilant and report any suspicious activity to their customer service.

Can I trust the reviews I find online about EuroDate.com?

When researching EuroDate.com, read multiple reviews from different sources to get a well-rounded understanding of the platform.

Does EuroDate.com offer any discounts or promotions for their services?

EuroDate.com may offer occasional promotions or discounts. Check their website or sign up for their newsletter for the latest information.

Are there any hidden fees associated with using EuroDate.com?

EuroDate.com aims to provide transparent pricing, but always review the final price and any additional fees before completing a purchase or subscribing to a service.

Does EuroDate.com protect user privacy and confidentiality?

EuroDate.com should adhere to privacy laws and guidelines to protect user data. Be sure to review their privacy policy for more information.

How can I ensure I'm safe while using EuroDate.com?

Safety when using dating platforms like EuroDate.com involves being vigilant about sharing personal information, reporting suspicious activity, and taking precautions when meeting someone in person.

Is the user base of EuroDate.com active and responsive?

The activity and responsiveness of users on EuroDate.com can vary. Check user reviews or try the platform to understand the user engagement level better.

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Overview of EuroDate.com complaint handling

EuroDate.com reviews first appeared on Complaints Board on Nov 13, 2014. The latest review Too expensive was posted on Feb 17, 2024. The latest complaint dating website was resolved on Jan 14, 2018. EuroDate.com has an average consumer rating of 2 stars from 30 reviews. EuroDate.com has resolved 4 complaints.
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  1. EuroDate.com contacts

  2. EuroDate.com phone numbers
    +1 (800) 283-0545
    +1 (800) 283-0545
    Click up if you have successfully reached EuroDate.com by calling +1 (800) 283-0545 phone number 0 0 users reported that they have successfully reached EuroDate.com by calling +1 (800) 283-0545 phone number Click up if you have UNsuccessfully reached EuroDate.com by calling +1 (800) 283-0545 phone number 0 0 users reported that they have UNsuccessfully reached EuroDate.com by calling +1 (800) 283-0545 phone number
    +1 (888) 980-9770
    +1 (888) 980-9770
    Click up if you have successfully reached EuroDate.com by calling +1 (888) 980-9770 phone number 0 0 users reported that they have successfully reached EuroDate.com by calling +1 (888) 980-9770 phone number Click up if you have UNsuccessfully reached EuroDate.com by calling +1 (888) 980-9770 phone number 0 0 users reported that they have UNsuccessfully reached EuroDate.com by calling +1 (888) 980-9770 phone number
  3. EuroDate.com emails
  4. EuroDate.com headquarters
    2, Sir Аugustus Ваrtоlо Str, Та' Хbiex XВX, 1091, Malta
  5. EuroDate.com social media
EuroDate.com Category
EuroDate.com is related to the Dating Services category.

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