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Daraz.pk Customer Service Phone, Email, Contacts

Daraz.pk
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1.0 572 Reviews

Daraz.pk Complaints Summary

2 Resolved
563 Unresolved
Our verdict: Engaging with Daraz.pk at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Daraz.pk reviews & complaints 572

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Z
8:50 am EST

Daraz.pk cash delivery

I order Multiple Products for my self and couple days later, The delivery Man came and Delivered us the Product and then he asked for money and Then I said Let me check inside first sir. He said: No Give the payment first please. I said: What if something's bad in it let me see the product. He said: Sir It's our policy I can't show you it until you give me the payment. I was like: I don't want my product, Good bye. Like what is this dude? scamming...

Akhtar Ali

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M
4:16 am EST

Daraz.pk bb amna 24k gold rose serum

Dear Daraz,

We received today our consignment through courier against our order number [protected] . The quantity of Serums were 02 which we ordered but once we opened the packet it was only one. We already paid to courier for two Serums.
We instantly complained on your customer services and we were advised to write you this email.
We request you to send another serum as soon as possible.
Address is as below;
House 91, 7th Avenue, G-6/1, Islamabad.
Best regards,
Rahat Majid

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1:53 am EST
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Daraz.pk m6 mobile phone

Order number#101469595984841... Ordered the m6 mobile for rs.15, 750+145=15785... But when we opened the parcal there is stone inside instead of mobile phone... Plz investigate of this this... We want refund... We don't ecpect this... We are waiting for the quick response of daraz... This is a big fraud ur staff made with us... This is not way of doing bussiness.

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Update by Umarkashmiri
Jan 20, 2019 1:16 am EST

Order no [protected]... Order the mobile M6 for RS.15, 750... When open the packing there are stones inside instead of mobile...daraz make a fraud with us...we paid 15, 750 +145=15, 895 for mobile...plz investigation for this fraud ...we want refund for your fraud...we are waiting for your quick response...

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4:44 am EST
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Daraz.pk i7s bluetooth airbuds (white)

order number [protected]
Dear Daraz.pk
i placed my order of airbuds few days before
the first mistake is that i ordered black color but
they send me white after that the oneside
airbud is damaged when i check it
kindly i pay the exact amount which you take but
your product is very cheap please change it or give
my money back i am not satisfied from your costumer
dealing your products are not good please change it
and send me ok condition airbud in black color

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1:11 pm EST

Daraz.pk about a side plastic rack

I ordered a shoe rack and a side plastic rack..when i recieved my order and opened my parcle the side rack was broken packed in a plastic pack..i did not got the proper parcle which i hve seen on the site and which i ordered and i want you to replace my order or return my money back and take ur things from me..i want an immidiate answer from ur side..

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3:33 pm EST
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Daraz.pk complain about a specific product

My Order Number is : [protected]
and my phone Number # [protected]
I Ordered Some products from daraz few days ago.I Also Ordered The Body Shop Born Lippy In Strawberry Color.
They send me the package today.
but unfortunately It was the wrong product.They Send me Satsuma Orange lip balm instead of Strawberry.
please kindly take it back as it's sealed and totally undamaged.
please kindly return the product and send me the correct one which is Strawberry.
The Seller was named Beauty Shop (Karachi)
and they also mentioned Strawberry on the display.
please accept my complain and take action against the Seller.

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J
5:42 am EST

Daraz.pk jackets, jogger pants, flip flops and more

Me
Hie, I am not happy at all about the problems that I and my friends here keep facing when we made orders on Daraz. You see we are military foreigners here in Pakistan and because of Pakistan's security issues we are not allowed to go outside the PAF BASE so we rely on online buying and we buy online a lot but the problem is that we are always receiving wrong orders and something which is just a poor resemblance of what we order. Last week I made an order on NIKE FLIP FLOPS but I received a different and poor resemblance of the FLIP FLOPS that I ordered, some weeks ago I ordered a BLACK STYLISH JACKET twice and kept on receiving the wrong, last week I order the same jacket again for the third time but still its the same storry, you see here we receive our orders at the main gate and its not a good place for someone to open an order and check plus your courriers don't want us to open the order whilst they are around, so we will open the orders once we are on our residence, and every now and then its dissappointing, again since we cannot leave the base we have no way of returning the orders, you cannot keep doing this to us, this is taking advantage, if you dont have the exact order we made can you at least make a courtesy of informing us taht the order is not available rather than choosing something else and delivering it instead

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10:22 am EST
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Daraz.pk good deliverers poor manner.. totally disappointing..

I ordered goods in daraz more than 10 times but this is the first time people who are in Nuwara eliya daraz brach behaved like poor mannered..I was in a important meeting, first a delivery boy spoke I explaind the situation, again a guy from Nuwera eliya branch spoke..again explaind ..again a guy spoke as manger asking that some how arrange the money and take the good..I THOUGHT WHAT IS THIS NONSENSE..PLZZ HAVE A LOOK ON THIZZZ..A KIND REQUEST
Fazal yakub
Manager of La cottage boutique hotel

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6:41 am EST

Daraz.pk wrist watch

1 wrist watch order ki thi us watch ka design change tha aur jo mujhy deliver hoi hy iska design kuchaur hy aur us ki strips ka colour red tha aur iski strips ka colour kuch aur hy aur quality intahai buri watch k frame ka side sy colour b utra huwa hy aur watch ka mirror intahai halki quality ka hy halka sy press huwa to toot jay ga itni buri quality hay watch ki

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2:27 am EST

Daraz.pk order not shipped

I am really really very disappointed with your shipping daraz.pk
Very disappointed I orderd the mobile handler stand from your site and it said that the product will be delivered within 3 to 4 days from 8 october to 11 to 13 october but it never shipped iwas very exciting and looking for this product because I was very happy I track the product every day to received it it said the product is confirmed then said the product is on the way I was very excited but it never shipped and today it said the product is failed to ship what the hell is this, daraz.pk you disappoint me soo much now I just thinking about to left your website and I hope that you can understand my feeling after this

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Update by waqarkhaliq
Dec 18, 2018 2:28 am EST

order not shipped its very disappointed

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J
Jiang Ming
Shenzhen, CN
Jun 18, 2019 2:13 am EDT

Scammers Fraud:

I Ordered one product from Daraz, Paid the money through credit card.

But nothing delivered to me and they sent me the messages that my order has been delivered.

When i contacted their customer support there were no one who can provide me any support i lost my money and trust on them.

I would Suggest every one do not order from Daraz they are Big Scammers and Fraud Company and Never Ever Pay them in Advance for any order through Credit Card or any other way they will take your money and you will never ever receive the product

T
T
Tabish Khan
, US
Dec 29, 2018 2:19 pm EST

my order no [protected]
i bok my order 25 dec but i dont received yet your service is very poor

T
T
Tabish Khan
, US
Dec 29, 2018 2:20 pm EST

please give me a reply

M
M
Madihajan Madihajan
, US
Dec 18, 2018 9:22 pm EST

I order a baby forack but no found on time today my little doll birthday now wht I do?

T
T
Tabish Khan
, US
Dec 29, 2018 2:21 pm EST

service is very poor

ComplaintsBoard
P
10:38 am EST

Daraz.pk damaged surf excel and bucket

Order # [protected]
I ordered surf excel 2kg and 1 kg alongwith bucket. But i received bucket without its lid and deformed its shape. 1 kg surf excel inside bucket was opened. Due to missing lid of bucket ; my surf was slipped into package. This was very embarrassing sutuation for me as i ordered this for my mom. So my mom again taught me nit to buy things online. I pledge to kindly send lid of bucket so that surf is contained inside the bucket. However 2 kg packet was ok.

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Update by Paec
Dec 16, 2018 11:34 am EST

I order a product via easypaisa but cancelled. But refund money is not received yet

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N
3:30 am EST

Daraz.pk shoe delivery (flix footwear)

I ordered a shoe from daraz... On 11 november... But they sent me shoes with no.39 on my left foot and no.42 on my right foot. Left foot shoe lace was damage... I returned the shoe through sundarban courier on 25 november to shyamoli branch... But the shoe was returned back without exchange... It was a worst online shopping experience I ever had... Can any one help me... The shoe is still unused... Order no:[protected]

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3:30 am EST

Daraz.pk watch

Hi i ordered a watch from daraz got my parcel yesterday at 3 but im higly disappointed with your services this is the first time i ordered and im really disappointed there is a crack on the glass i need you to replace it ASAP i hope you could see the crack at the lower end you people really disappointed me never knew you would send me the defected piece this is untolerable.

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1:15 am EST
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Daraz.pk a wrist watch under customer order#[protected]-pk10nf3 and customer code# 00392

Sir today 7-12-18 at 11 am I just received my wrist watch package from Hong Kong via Pakistan TCS services Lahore on address of sultanpura shahpur Kanjra Lahore. But unfortunately when I opened the package in the presence of TCS boy after payment the box was empty there was just [censored]ing polythene foam— no watch. Now tell me what am I supposed to do with that [censored]y foam which cost me 660pkr ...
Kindly if u can do some help to reconsider your services then let me know on this contact number [protected]), because it's about the integrity of your company. Thanku and sorry about harsh words, I said what I feel because m waiting for this package for almost 20 days...

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qc jaameen
, PK
May 25, 2019 12:41 am EDT

cheaters cheaters cheaters cheaters cheaters cheaters cheaters
plz dont buy any thing from this website

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M
9:01 am EST

Daraz.pk order number [protected]

This is the order number which i buy from daraz.pk
I received the item on 1st of Dec and open the box and found the items faulty I report to daraz about it . In start they mail me don't worry we will call u for return send us the pic of items u receive by mail i send pictures now I mail them every day and they r not reply me so dont no wat to do need help and the item still show on there site it is shipped but not received

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6:53 am EST

Daraz.pk hemani official stores

I had ordered 7 products from hemani official stores and from one the garlic shampoo is expired one it is nobe of my use and i have wasted my money i want money back or new shampoo plus the bakhoor powder as i hv asked and they said that it can b used on face but it is of poor qualit i dnt need that too i need money back for this they reply too slow

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4:52 am EST

Daraz.pk tank pad for bike

So i order a tank pad from daraz today. It was completely different from the picture shown. First of all there is no return order in the package. Second in the daraz website the order is still in processing stage how can i return my order it will cancel it but i have received the order. Even the tracking no is same. I paid 500 for 100 rupees [censored]. Has the seller sent the product to me without daraz? I have attached the photo of item i have received and the picture of the real item.

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waqas Mushtaq
, US
May 11, 2019 6:08 am EDT

Pretty good post. I just stumbled upon your blog and wanted to say that I have really enjoyed reading your blog posts. Anyway, I'll be subscribing to your feed and I hope you post again soon. Big thanks for the useful info
interior designers in lahore

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8:03 am EST
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Daraz.pk wrong product

I have ordered "Baby Toddler Kid Harness Bouncer Jumper Learn To Moon Walk Walk" against product i.d #[protected]. But I got delivered the wrong one it's not the one I ordered. The product which I received is different in style and design.
Here is the link of the product I ordered.

https://www.daraz.pk/baby-toddler-kid-harness-bouncer-jumper-learn-to-moon-walk-walk-i100725859-s1246100168.html?spm=a2a0e.searchlist.list.15.25b674f6y4uuX5&search=1

Kindly replace my order and deliver me the ordered product. kindly see the attached photos for better understanding of the ordered product and delivered the product.

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11:49 am EST
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Daraz.pk pel led tv 32"

I had placed the order on 20th December 2018 to buy PEL LED TV with pre payment Method but the people dealing this issue are not delivering the product although the time of more than 10 days has been passed and lot of the attempts have been made in terms of complaints, live chats and calls to the department but all are in vain.
The order number is [protected].
It would be highly appreciated if the issue get resolved as soon as possible on priority bases.
Regards!

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A
Asjad Islam
, US
Dec 05, 2018 12:39 am EST

R u living in futur ? Let me know who will wim the world cup

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A
7:47 am EST

Daraz.pk kojic acid face wash

I ordered Kojic Acid face wash from Daraz.pk with order number [protected] and tracking number KI764633912. I have not received it yet since the agreed time on your website was from Nov 24 till Nov 29 and today it's Dec 1. I believe you are in breach of contract.
In accordance with Costumer Rights Act, I am giving you the final opportunity to deliver the goods.
Anika Khalid

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Daraz.pk Customer Reviews Overview

Daraz.pk is an online marketplace operating in Pakistan, offering a diverse range of products across various categories such as electronics, fashion, home appliances, and more. It serves as a platform for buyers to explore and purchase items from numerous vendors. Additionally, Daraz provides services like secure payment options, logistical support, and customer service to facilitate a smooth shopping experience. The platform also hosts regular sales events and offers a mobile app for convenient shopping on the go.

Daraz.pk In-depth Review

In summary, Daraz.pk is a comprehensive online shopping platform that caters to various consumer needs with its wide range of products and services. While it has its strengths and weaknesses, it generally provides a satisfactory shopping experience for customers in Pakistan.

Website Usability and Design

The website of Daraz.pk is quite user-friendly. Ease of Navigation is good, with clear categories and filters. Visual Appeal is decent, with a colorful layout that attracts shoppers. The site is Mobile Responsive, which is very important as many users shop using their phones. Search Functionality is effective, helping to find products quickly.

Product Range and Selection

Daraz.pk offers a wide Variety of Categories, from electronics to fashion. They have a mix of International and Local Brands, which is great for choice. Some Product Exclusivity deals are available, which is a plus for those looking for unique items.

Pricing and Value for Money

The Competitiveness of Pricing on Daraz.pk is variable; some items are great deals, while others might be found cheaper elsewhere. They offer Regular Sales and Discounts, which can provide good savings. Information on Price Match Policies was not readily available.

Customer Service

When it comes to Customer Service, Daraz.pk has room for improvement. They are sometimes slow in Responsiveness to Inquiries and Complaints. They do offer various Support Channels like chat and email, but the Resolution Efficiency can be inconsistent.

Payment Options and Security

There are multiple Payment Methods available, including cash on delivery, which is very convenient. Transaction Security Measures seem robust, ensuring customer confidence. EMI Facilities are also offered, which can help spread out the cost of larger purchases.

Shipping and Delivery

Delivery Timeframes are generally acceptable, though can vary based on location. Shipping Costs are sometimes a concern for buyers. Packaging Quality is usually good, and they offer both Nationwide and International Shipping Options.

Return and Refund Policy

The Return Policy is clear and seems fair, but the Ease of Return Process can sometimes be a hassle. Refund Timeliness is not always prompt, which can be frustrating for customers.

User Reviews and Ratings

Daraz.pk features Customer Reviews, but the Authenticity of these can sometimes be questioned. Average Ratings are displayed, which can help in decision making. They do respond to Negative Reviews, which is a good sign of customer engagement.

Loyalty Programs and Benefits

They have a Reward Points System and Membership Tiers with various Perks, which are beneficial for repeat customers. Exclusive Member Offers are also a nice touch to encourage loyalty.

Mobile App Experience

The Mobile App is functional with a good range of features. The User Interface is friendly, but there are occasional issues with App Performance and Stability.

Social Responsibility and Sustainability

Information on Ethical Sourcing and Environmental Impact Initiatives was not easily found. However, Daraz.pk does engage with the Community through various events and programs.

Overall Shopping Experience

The Checkout Process is straightforward, and there are some User Personalization Features that enhance the shopping experience. The rate of Repeat Customers could indicate a generally positive experience.

Business Transparency and Trustworthiness

Daraz.pk provides Clear Business Information and Policies. They have some Security Certifications and a decent Market Reputation, which helps in establishing trust.

Innovation and Market Presence

They are quite proactive in Adopting New Technologies and have a significant Market Share. Brand Collaborations and exclusives are also part of their strategy to stay competitive.

Comparison with Competitors

When compared to other e-commerce platforms, Daraz.pk holds a strong Position in the Market. Their Unique Selling Propositions include a wide product range and various payment options. However, they do have Competitive Advantages and Disadvantages like any other business, with customer service being an area for potential improvement.

How to file a complaint about Daraz.pk?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Daraz.pk in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Daraz.pk. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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9. Post-Submission Actions:
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Ensure you follow these steps carefully to effectively file a complaint against Daraz.pk on ComplaintsBoard.com.

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Contact Daraz.pk customer service

Phone numbers

16 492 +92 21 111 132 729 More phone numbers

Website

www.daraz.pk

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