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Daraz.pk Customer Service Phone, Email, Contacts

Daraz.pk
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1.0 572 Reviews

Daraz.pk Complaints Summary

2 Resolved
563 Unresolved
Our verdict: Engaging with Daraz.pk at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Daraz.pk reviews & complaints 572

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5:49 am EDT
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Daraz.pk Replacement of item against order number: [protected]

Hello There

Hope you are fine, I placed an order on May 5 2018 under the order # [protected] but I was delivered altogether / completely wrong item which for I never placed an order or booked / requested, so please guide that what to do now and where to send for replacement as I am very disappointed with your service, I am not suppose to waste my time and money for the item which I never wanted furthermore I have to complain you and to wait for right item to be delivered to me, it should be accurate while sending once

Regards

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Update by Fakhar Ali
May 11, 2018 5:52 am EDT

order # [protected] wants to be replaced

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Fahad Iqbal
, PK
Aug 13, 2018 9:20 pm EDT
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aassalam o aalaikum

It was my first order with daraz.pk and unfortunately disappointed, today i received one of product from my order here is (Order Number: [protected] ) and tracking id (tracking code n° [protected]), now I am thinking not to receive full order that contain more 2 items, kindly let me what to do.

Regards,
Fahad Iqbal

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Hafizwase
, PK
May 11, 2018 1:39 pm EDT

I haven't receive my order [protected]. Rider called me while he was searching home. I guided him but he coudlnt find my address. Kindly deliver my order as soon as possible. Its been a week almost.

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5:39 am EDT

Daraz.pk Bluetooth receiver

Assalam o alaikum on 26th April 2018 I ordered a parcel of one keyboard led and a car Bluetooth receiver I am very excited on the parcel delivery date that my parcel will come and I will play audios on it but when I open it it is full of fraud I really didn't like this while firstly I open this pack pick out the Bluetooth receiver out of packet I push the on button but it didn't respond I think that this is issue of Low Battery but it was not that piece was defected please take step to solve my problem

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8:08 am EDT

Daraz.pk Ps3 controller charger black

I ordered ps3 controller charger from daraz.pk. It is not working on the play station controller some time it works and another time it does not I also checked the devices on my old Charger it is working on the old one but not on the new one which I ordered from Daraz.pk. I received this parcel today (10/05/2018) from Bashir&sons (Lahore) please fix my issue.

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Update by Shamoon Khan
May 10, 2018 12:43 pm EDT

I want to return my order #[protected]. Which is a Ps3 controller charger it is not working at all. I also checked it on another devices It is the second time that I'm facing this issue. Please send me a voucher code. Hope you will understand my complaint and do appropriate steps in the favour of it. I received this order today (10/05/2018). Please take this complaint seriously.

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4:45 am EDT

Daraz.pk Make up blender puff

I had bought a make up blender puff from daraz.pk and when I got my order the make up blender puff's texture and colour everything was change what I ordered I didn't got that material and I tried alot to call on your number but the so called customer care services never recieved my call I am so dissatisfied with your product please do change this make up blender puff or you will pay for your [censored] nonseriousness you did with the customers

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Shakeeluzair
, PK
Aug 13, 2018 8:59 am EDT

My order is cheeta nighty free size...product quality is ok but they dispached me v small size.i want large size.
The size u have send is for 5 year baby...what is this.kindly change size of this nighty

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6:00 am EDT

Daraz.pk Phone cover

I ordered a phone cover and in the picture it was grey and black so I pressed grey hoping hat both the colours wouldn't be in the cover bhi the the cover is plain grey, I want a replacement for the other color if possible because I dont like the full grey cover and I haven't used it so I am waiting for your reply and I want a replacement for the cover.in the picture below is what I wanted to order and what I got, Please give me a replacement with the pink or purple color

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11:51 am EDT
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Daraz.pk Scam and lies by call center agents

This is a serious terrible complaint that I had been very badly suffering by Daraz team. My order is not placed yet since calling many times, every time there is a satisfaction remark that the product will be delivered. Today was the last day, I called in the morning at around 11:00 a.m. asking for the delivery track, the representative kindly updated the request but I could not get the product, I did not leave the clinic for this purpose because the delivery person could have come any time. I had to waste a whole day with all commitments falling out of the ditch. I had to cancel many meetings and receive bad reputation very bad words from my appointments just for the sake of one single order. This is very bad, since my clinic timings are important. I had to be very shameful. Please make sure that this order is placed. If it is spam or commitment, I will not be sparing myself for committing to this mistake, I have already given words to a very poor girl, my maid for her gift to be given, but order not received. So much time has been wasted. I hope Daraz is not a spam portal.
my order number is [protected].

Regards,
H. Dr. Asad Ayub
[protected]/[protected]

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Ujalla Chaudhry
, US
Aug 13, 2018 11:59 am EDT

One side of handsfree is not working

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9:32 am EDT

Daraz.pk Wicket keeping gloves/ by fitness club

I ordered a pair of cricket wicket keeping gloves few days ago. Today I received the order, but I got totally different thing from that I saw in picture on Daraz.pk. I got gloves of very low quality easily available at market in the price of 300 to 400pkr which are unusable for me .kindly replace those gloves and give amount of 1040 back to me which I have paid today to delivery boy.

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5:53 am EDT

Daraz.pk Magnetic eyelashes

I order this product on 28 April 2018 and got the delivery today 2 May 2018 delivery was fine but the product I got have issues like its a duplicate! The lashes which I got are barely 2cm long there is magnet stick on each of the lashes which can be seen easily. These lashes are not covering my lashes even half way through. It cost me a thousand rupee which is very expensive and of no use for me. I order it to wear it on my birthday which is three days latter now tell me what do I do with these tiny little lashes. I live in Karachi and got the order from Rawalpindi

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Update by Khurram Afaque
May 03, 2018 5:31 pm EDT

I complaint about this item a day ago that its not convenient and useless with full detail but have not received any replies yet. Pre chat corner told me to complain here on custmer@daraz.pk but have not found any activity, they offer me some voucher to be provided after the complain but its a complete misguide is this site even valid or its just to fool the customer

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2:26 am EDT

Daraz.pk My recently placed order

I have ordered 3 products on 29th April and they were a pack of nail polishes, nail art kit small and a nail remover wipe
Received a message that there is only one product and I should pay 195 only whereas when I was checking out the total was 844
Unprofessional behaviour I don't wana accept that incomplete order
Complete my order or else sorry I don't want it

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6:04 am EDT

Daraz.pk Mahir e nafsiyat ki diary and meethy bol mien jadu hai

I had received my book which i have ordered .. There is 6 page missing and not properly printed. I also ordered del carnige book.. Meethy bol mien jadu hai.'' there is also some pages is missing. Kindlly take some action on it. Plz kisi trah se meri book ko waps ly jay ya tw plz kuch or stratiges nikaly.. Mai ny apni applications draz walo ki load kia tha us k bad us mai se apni personal id se order kia tha.. My email id is [protected]@gmail.com and [protected]@yahoo.com this is my 2 id in m se order dia tha m ny.. Plz meri book ko wapss ly jay ya at leat ek cal kr k mujhy poch len

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11:32 am EDT

Daraz.pk Akira 55mu007 4k uhd led tv

I ordered the above mentioned product through daraz.pk however the shipment received is incomplete. The parts regarding wall mount is missing. Most importantly the free android tv box as mentioned in the offer is also missing. This is an example of fraudulent and misleading practice by the supplier. Either complete the shipment or the supplier May be directed to refund.

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6:19 am EDT

Daraz.pk Promotional codes

1. I got the message from daraz.pk "Code"ILOVEAPP" se hasil karen Rs. 500 ka discount! App se kharedari pe FREE delivery or special deals ka bhi faida uthaen. abhi order kijiye: bit.ly/2KaVFpW "
As i am entering the code it is saying its not valid.

2. I got mail with having discount offers of 4 to 5 app every code is working accept the Bogo code as its mention the below giving picture in the attachment that enter this code during purchase but its again not a valid code the app is saying.

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Ahmed Malik (C R E A T I V E C R E W)
, US
Jun 06, 2018 12:06 am EDT

Bhai mainay code use kia tha or 500 rupees ka discount bhi hua tha then jab order dilivery hui to paisay actuall price ki hi liye unho nai
Even dilivery free walay products par bhi dilivery charges lagay hotay hain

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7:45 am EDT

Daraz.pk Cash on delivery service

I want to complaiin abt your service 😣 I ordered 3 in 1 mobile camera lens on 13-4-18 I rcv call from you people on 16 nd 17 for confirmation of address.. on 18 April your rider called me that he is just arriving in 5 minutes and he didn't call me again as he don't have enough balance to call me. And he also told me to his suitable location which is far from my home to be there after 5 minutes otherwise he will cancel my parcel himself.After 1 or 2 minutes he text me thaat he is going.. i rush there in 5 minutes and wait for about half hour hai called him where were u then he said I didn't reach there I m just coming in 5 minutes I wait for 15 more minutes then o returns to my home. And as I just reached my home he. Said I m there recv your parcel now. I told him I m coming there but as u came late so u should cross 1 more lane to give my parcel.. after that I called him many times he rcv my call and said I cancelled your order as you r not there were I told u.. 😠😠😠😠😠
My order no is [protected]
Rider phone no:[protected]

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2:35 am EDT
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Daraz.pk Xbox one s controller black.

I ordered Xbox one s controller Black colour from Daraz.pk. When I received my delivery there is no proper packaging teared up from one side when I opened the parcel there is no safety bag and controller was full of scratches. After all that I mail my issue to your website two time but there is no active response from your website. You can read my mail attach.
Thank you.

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3:19 am EDT
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Daraz.pk Power bank

My name is Shahrukh. It is to inform you that i ordered power bank on 6th April 2018 and it was delivered on 9th April but found defective. I charged my mobile only once. When power bank was delivered it was fully charged so i charged my mobile twice, after that power bank gets down required to be charged but when i put power bank on charge it was not charging. Since then, i keep complaining about my product but no one is taking this issue in to their consideration as it is clearly mentioned in your policy that within 7 days after delivery your product can be changed or replaced if found faulty. Its been just 3 days to my product even though i am not getting response from your team.
Details of Product:
Power Bank 10, 000mah
Order Id: [protected]

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5:51 am EDT

Daraz.pk Delivery boy

With due respect I ordered delta boots from daraaz and im a regular user of your app. But this time the delivery boy did not have change and on which I insisted him to get change from the market or somewhere but instead he wanted the order back.
Im really sorry to say this but i wont be ordering anymore from daraz as this is now way of treating customers that too on week days when schedule out time for receiving packages. Moreover im gonna delete your app and recommend my friends who wewre too willing to buy these trekking boots not to.
Adios.

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3:41 am EDT

Daraz.pk 10% cash back is still not posted to easypaisa department

Please dont trust to easypaisa department. Ther are liar. They are not faith with us. Please disallowed to your payment partner. I have called so many times but still they didnt post 10% cash back. I have already send a complain to pta. As mentioned below
Dear P.T.A,

Please take some serious action to easypaisa department. Read becareful
Now still they said after 20+ days your complain in process I have called more than 20times just only one issue. I am toooo fed up there services. Please please please help me. I am not trust to easy paisa but I can trust you only you can help me. They never call back to there customer. They are nkt faith with us. Take a huge penality to easypaisa department more than... Please help me
Dear Easypaisa Sir,

میں آپ کی سروس سے بہت زیادہ پریشان ہوں میں نے آپ کی ہیلپ لائن پر کال کی ہے جس کےScreen Shot میں نے آپ کو Mail کر دی ہے ۔میں نے 23 مارچ کو رات کو 12:07Am میں Daraz.Pk سے Online پروڈکٹ Purchase کی تھی .وہ پروڈکٹ مجھے مل چکی ہے لیکن آپ کی کمپنی کی طرف سے جو10% Cash Back Offer ہے وہ مجھے ابھی تک موصول نہیں ہوئی ۔آپ کے سپروائزر عدیل صاحب ۔ شہریار صحاب ۔ دانیال صاحب ۔اور غیورعباس سے میری بہت بار بات ہو چکی ہے۔ لیکن سب نے جھوٹی تسلیاں اور امیدیں دےکر کر کال ڈراپ کردی۔ میں پچھلے چھ سات سال سے EasyPaisa استعمال کر رہا ہوں لیکن مجھے آپکی سروس سے بہت زیادہ مایوسی ہوئی ہے۔ہر مرتبہ Complaint تو لکھ لی جاتی ہے لیکن اسکا Feed Back نہیں آتا ۔ جب بھی ہلپ لائن پر کال کرو تو کہتے آپ کی Complain In Process ہے اور آپکی Mail کا Follow Up نہیں آیا ہے۔

My Easy Paisa Account : [protected]

ہو سکے تو مجھے میری ایزی پیسہ والے نمبر پر کال بیک کر لیں جی آپ کی مہربانی ہوگی

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1:43 pm EDT

Daraz.pk Service

Today was my order delivery day in noon agent contact me and said i'm coming to deliver and I was ready till 11:00 PM and then I made a call to agent for delivery and ask but agent was very rude with me and trying to insult me and behaving like Tapori and said i'm daraz agent and i'l sue on you through daraz... This is your service... Iam tottally disatisfied with you delivery service agent my parcel is pending yet.. Detail is as under

Order# [protected]
Agent Name: Atif Shabir
Agent Number [protected]

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5:10 pm EDT

Daraz.pk Skate board

1 product of my order no [protected] which was a skate board got delivered today, 2nd april 2018. It wasn't at all how i expected it to be, in the picture it was big and black and said to be of 2 ft and said to be perfect for professionals and in reality it's made of carboard and has a super man drawn over it, it's very small and seems to be suitable for a three year old, which is very odd and disappointing. It's quality is no good and it wasn't even packed. I'm never ordering anything ever again, you guys are such frauds.

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11:31 pm EDT

Daraz.pk Order no [protected] electric oven gaba national

Hi,
I want to return order no # [protected], received on 28 Mar 2018 from daraz.pk online shopping. I no longer required this product and want to return it as per return reason no. 5 given in return form.But once I called customer care they told me that I can not return it. Moreover they aslo said it can not be even exchanged.Being a reputable/ trustworthy website hope daraz .pk would comply by their rules as given in return form.
A favourable action is requested, please.
Regards
Major Haseeb

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Daraz.pk Customer Reviews Overview

Daraz.pk is an online marketplace operating in Pakistan, offering a diverse range of products across various categories such as electronics, fashion, home appliances, and more. It serves as a platform for buyers to explore and purchase items from numerous vendors. Additionally, Daraz provides services like secure payment options, logistical support, and customer service to facilitate a smooth shopping experience. The platform also hosts regular sales events and offers a mobile app for convenient shopping on the go.

Daraz.pk In-depth Review

In summary, Daraz.pk is a comprehensive online shopping platform that caters to various consumer needs with its wide range of products and services. While it has its strengths and weaknesses, it generally provides a satisfactory shopping experience for customers in Pakistan.

Website Usability and Design

The website of Daraz.pk is quite user-friendly. Ease of Navigation is good, with clear categories and filters. Visual Appeal is decent, with a colorful layout that attracts shoppers. The site is Mobile Responsive, which is very important as many users shop using their phones. Search Functionality is effective, helping to find products quickly.

Product Range and Selection

Daraz.pk offers a wide Variety of Categories, from electronics to fashion. They have a mix of International and Local Brands, which is great for choice. Some Product Exclusivity deals are available, which is a plus for those looking for unique items.

Pricing and Value for Money

The Competitiveness of Pricing on Daraz.pk is variable; some items are great deals, while others might be found cheaper elsewhere. They offer Regular Sales and Discounts, which can provide good savings. Information on Price Match Policies was not readily available.

Customer Service

When it comes to Customer Service, Daraz.pk has room for improvement. They are sometimes slow in Responsiveness to Inquiries and Complaints. They do offer various Support Channels like chat and email, but the Resolution Efficiency can be inconsistent.

Payment Options and Security

There are multiple Payment Methods available, including cash on delivery, which is very convenient. Transaction Security Measures seem robust, ensuring customer confidence. EMI Facilities are also offered, which can help spread out the cost of larger purchases.

Shipping and Delivery

Delivery Timeframes are generally acceptable, though can vary based on location. Shipping Costs are sometimes a concern for buyers. Packaging Quality is usually good, and they offer both Nationwide and International Shipping Options.

Return and Refund Policy

The Return Policy is clear and seems fair, but the Ease of Return Process can sometimes be a hassle. Refund Timeliness is not always prompt, which can be frustrating for customers.

User Reviews and Ratings

Daraz.pk features Customer Reviews, but the Authenticity of these can sometimes be questioned. Average Ratings are displayed, which can help in decision making. They do respond to Negative Reviews, which is a good sign of customer engagement.

Loyalty Programs and Benefits

They have a Reward Points System and Membership Tiers with various Perks, which are beneficial for repeat customers. Exclusive Member Offers are also a nice touch to encourage loyalty.

Mobile App Experience

The Mobile App is functional with a good range of features. The User Interface is friendly, but there are occasional issues with App Performance and Stability.

Social Responsibility and Sustainability

Information on Ethical Sourcing and Environmental Impact Initiatives was not easily found. However, Daraz.pk does engage with the Community through various events and programs.

Overall Shopping Experience

The Checkout Process is straightforward, and there are some User Personalization Features that enhance the shopping experience. The rate of Repeat Customers could indicate a generally positive experience.

Business Transparency and Trustworthiness

Daraz.pk provides Clear Business Information and Policies. They have some Security Certifications and a decent Market Reputation, which helps in establishing trust.

Innovation and Market Presence

They are quite proactive in Adopting New Technologies and have a significant Market Share. Brand Collaborations and exclusives are also part of their strategy to stay competitive.

Comparison with Competitors

When compared to other e-commerce platforms, Daraz.pk holds a strong Position in the Market. Their Unique Selling Propositions include a wide product range and various payment options. However, they do have Competitive Advantages and Disadvantages like any other business, with customer service being an area for potential improvement.

How to file a complaint about Daraz.pk?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Daraz.pk in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Daraz.pk. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
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Ensure you follow these steps carefully to effectively file a complaint against Daraz.pk on ComplaintsBoard.com.

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Phone numbers

16 492 +92 21 111 132 729 More phone numbers

Website

www.daraz.pk

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