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Daraz.pk Customer Service Phone, Email, Contacts

Daraz.pk
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www.daraz.pk
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1.0 572 Reviews

Daraz.pk Complaints Summary

2 Resolved
563 Unresolved
Our verdict: Engaging with Daraz.pk at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Daraz.pk reviews & complaints 572

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7:15 am EST

Daraz.pk honor 8x no received. please help

Kindly refer to my order no. [protected]
I placed the order on 12th November and and it was expected to be shipped between 14th and 16th November, but I still have not received it. Rather the tracking shows that its not even handed over to logistic partner.
There is no positive reply from your end on my complaint no. I have tried calling on helpline and no one attends the call.
I am extremely frustated as I wanted to gift the product on someone's Birthday and his/her Birthday has passed already. This happens to be not the first time I have faced inconvienice from your end and by now I am afraid I might loose my trust on Daraz forever.
Also this was a pre payed order.

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1:13 am EST

Daraz.pk honor play still not received

Kindly refer to my order no. [protected].
item appears to be shipped since 13th November, but i still have not received it.
there is no positive reply from your end on my complaint no. [protected].
i am contacting leopards courier, but they are also not confirming anything.
i am extremely dissatisfied. i am a regular customer, but if this remains the service level, i am afraid i would continue using your app.

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10:20 am EST
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Daraz.pk metal bluetooth earphones from gadget jungle

I ordered many products from daraz on nov 11 2018. one of them is metallic bluetooth earphones. I got it. But handsfree is not working. the product is defective. I charged it, but its dead.. they send me the defected product. kindly tell me what should I do?. I had a really bad experience.. I also complained to the store (gadget jungle karachi) they are saying complain to daraz they will return your product. plz isko replace krk mujha fresh product send karen.

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Mansoor Abbasi
, US
Nov 20, 2018 12:24 am EST

You are guilty because you choose daraz.pk

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9:56 am EST
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Daraz.pk order not received

it is inform you that i placed an order # [protected] dated 11.11.2018 of washing machine confirmation of order via email as on 12.11.2018 and on other email for my order is shipped dated 15.11.18 and handed over to logistic tcs company with a tracking number [protected] for confirmation of my order and track but no record found in this connection my sister wedding is near and i booked this for my sister wedding gift kindly take this email is an important case and resolve it within two day other wise i refuse to received the order due to it will useless for me thanks

naeem ahmed
[protected]

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9:47 am EST

Daraz.pk nyx

I ordered 6 products from NYX official store from daraz pk .my order number was [protected]. I ordered 1 liner which is written in my bill but was not in my pack ..and I accidentally order the wrong shade of illuminator I want to exchange that or return it. kindly help me as daraz app is saying my parcel is not dileverd yet as they says return policy is within 7 days ...

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3:13 am EST

Daraz.pk adjustable aluminum t8 laptop table stand with cooling pad

I ordered Adjustable Aluminum T8 Laptop Table Stand With Cooling Pad on Nov 11, 2018 but they delivered me some cheap eTable on. Nov 19, 2018 which was not ordered by me. Even the delivered product is in use condition and looks like a toy for a kid.

I already made payment in advice, more than 72 hours passed daraz not doing any thing for refund.

Order #[protected]
Mobile : [protected]
daraz.pk

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7:49 am EST
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Daraz.pk bar stools by ikea

I ordered 3 bar stools from myikea. When i recieved the parcel and opened it, it was damaged. The seats were defected and theyre all disbalanced despite of arranging them in the best possible way. Therefore i'd like to return them please. And yes I cant pack them in the same packaging because i couldnt review it without opening it. We tried to balance them but one of its part is creating a problem because thats a manufacturing fault. If youre selling things, sell quality lads! You guys lowered your quality level to way lower levels! Shame! I thought ordering from daraz wont disappoint me but it did. Never ordering from your website again.

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2:56 am EST

Daraz.pk two shirts from tarzz

i recently ordered two shirts of tarzz from daraz. the consignment shipped however has only one shirt. payment was made for two shirts to the tcs delivery man. can u pls investigate this and either refund me the amount of one shirt or deliver me the second shirt free of delivery charges. i must say that this was highly unprofessional and daraz should take accountabiliyy of this.

my order number is : [protected]. package no. 4
pls refer the picture

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2:39 am EST
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Daraz.pk shirt

I ordered a shirt under purchase summary number [protected] and received a false shirt, rather a pathetic one. neither the design, nor the size is what I ordered. Its a shame for such a big name to start scamming customers.
purchase summary number is 7665, purchased on 15 november, 2018 .
link from which purchased ; https://www.daraz.pk/purple-bugs-bunny-top-for-women-i1201864-s8578638.html .
seller name: Usama Bin Jawed (Karachi)

I request a refund or exchange for what I ordered

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12:57 am EST
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Daraz.pk wrong product

I am regular costumer of Daraz Online shopping site, But now I am writing to express my dissatisfaction with my recently purchase from your website. I have recently purchased a Brandstitch-Black Musturd Boski Western Shirt from your website, my order number is #[protected]. My parcel is arrived this morning, unfortunately there is some issue with my parcel.
Firstly, the color I order was Black & Mustard but my Shirt is Black & Yellow.
Secondly, the brand that I order was Boski but my parcel is unknown rough cotton stuff.
Finally, in my order there was same print or color in back side as well, But in my parcel back side is plain white which is not look good.
I am very disappointed with your fallacy. For next time I'll think so much before going to order something from daraz.
Thank you for your time and consideration. I look forward to your services.
Yours faithfully,
Ayesha Ramzan.

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8:43 pm EST

Daraz.pk tyre pressure gauge

Sir 5 din pehlay order kia tha 3 din msg atay rahay magar abhi tak delivery nahi hui is say pehlay manay usb ki demand ki thi wo bhi nahi milli ap pressure gauge bhi nahi i
Hi afsar awan,

Item (s) from your order# [protected] are on its way to you. Track you package on https://bit.ly/2zKxA8w, by using your tracking number [protected].
Bs is k baad koi pata nahi please check kar k bata dain
M to hun bhi karachi m

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3:53 am EST

Daraz.pk fast hqt-906 - electric hair straightener brush - pink

I purchased this product on daraz a day back and it is not working at all it is damaged and not heating up at all. I submitted a question on the product's page as well and twh merchant asked me to contact daraz. I want to return this product and require a complete refund kindly get back to me with the procedure of doing such as soon as possible. Thank you

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12:50 am EST
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Daraz.pk delivery

My brother order a package of rupees 615 from Daraz,
Leapord courier service came to deliver,
The tag of 615 Rupees was scratched with a pen or something.
He said it costs 650.
I checked the daraz app in my phone upstairs, it was still 615.
I told him that It is 615.
Then he said that no there are errors in daraz app or something, it doesn't shows the exact price...
I insisted him again, he knew he was lying.
I gave him 1000 rupee note.
In return he said take this 350.
And bring 35 rupees so I could give you remaining 50 rupee note.
I did what he said, after a wait of 1-1.5 minute.
When I reached, His car rushed away.
And when blocked on the road he didn't even looked back.
I was barefoot.
Actually it is not about 35 rupees, I dont want them.
They are bloody cheaters, I hope you take strict action.
[protected]

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11:50 pm EST

Daraz.pk hot shaper waist and belly belt

I ordered hot shaper waist and belly belt which is from BEAUTY STATION (gujranwala). The quality of belt is disgusting. The belt which was supposed to be a stretchable belt is nothing more than a piece of cloth, plus it is not like what it claims. I want to return it and get my money back. Respind me as soonas possible. THANK YOU.
Order # [protected]

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1:41 pm EST

Daraz.pk havoline formula 4ltr

I purchased an oil from Igemic Karachi. That was Havoline Formula oil 10w30. That oil was much thicker than the original formula oil. The mechanic suggested me not to use that oil and not to purchase from that merchandise. It is stated that if I pay for the original one why would I get the fake one. My car engine is associated with oil and oil is the main component of the engine. That oil could harm my engine as well

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7:28 am EST
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Daraz.pk incomplete parcel with no return letter this is not I ordered! scam delivery!

Great Job Daraz! You lose your anather customer! Today I received my last two parcel and one package label says two shirts but inside there is only one shirt with wrong size without any letter included in parcel. And other package USB is not similar to the pictures in the daraz page I think it's fake! Today is the last delivery day. Both parcel no returning letter included.
Really disappointed shopping experience!
I want my money back. I waited seven days and products are not I ordered. I cash paid to the delivery man.
The daraz tracking showing shipped but not delivered showing.
kindly resolve my issue as soon as possible.
I will take action against the daraz if they didn't do anything!
Pathetic service! No response even I reported!

My Order No: [protected]
Email: [protected]@gmail.com

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12:27 am EST

Daraz.pk product

I have ordered back covers for my phone.(redmi note 5 pro) in red and black color. In the picture where I had ordered it was totally falt and simple. But when I received the parcel. It comes in darkest blue and black color. With some sort of design on it. I just can't put it on my phone and want to change the covers.. Kindly work on my complain Thanks

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10:59 am EST

Daraz.pk glue gun delivery is not as per order

Glue Gun provided is not matched with my order - I asked for Ingco GG 141 Model Glue Gun - but u provided m wrong / cheap Glue Gun of some other company ... plz get it back from me and send it as per my order - Sale Id [protected] Karachi - My phone [protected] - wrong delivered product GG 5 this one i dont it ... Thx plz deliveted it as per my order

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7:51 am EST

Daraz.pk suit

I ordered was blue and red embroidered khaddar suit for women but you dileverd me a suit of linen stuff with golden embroidey of tila thread.
The suit which i ordered is not same which you send me.
Even photos of suit is different from that one.
I want to return this suit and want my money back.
Kindly process my complian and return this according to your return and refund policy

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6:43 am EST
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Daraz.pk I am complaining about my m3 band.

I order m3 band when i received that was nor working and not charging now i want to return it as soon as possible or exchange it i ordered it from tiktec karachi i ordered it on 11 November and receive on 15 November what should i do now. Plz hepl me i was supposing that daraz is way to receive order to door step. But it disappointed me what should i do now how can i get my money back or how can i exchange it i really disappoint by your service.now tell me the reason how can i solve this problem

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Daraz.pk Customer Reviews Overview

Daraz.pk is an online marketplace operating in Pakistan, offering a diverse range of products across various categories such as electronics, fashion, home appliances, and more. It serves as a platform for buyers to explore and purchase items from numerous vendors. Additionally, Daraz provides services like secure payment options, logistical support, and customer service to facilitate a smooth shopping experience. The platform also hosts regular sales events and offers a mobile app for convenient shopping on the go.

Daraz.pk In-depth Review

In summary, Daraz.pk is a comprehensive online shopping platform that caters to various consumer needs with its wide range of products and services. While it has its strengths and weaknesses, it generally provides a satisfactory shopping experience for customers in Pakistan.

Website Usability and Design

The website of Daraz.pk is quite user-friendly. Ease of Navigation is good, with clear categories and filters. Visual Appeal is decent, with a colorful layout that attracts shoppers. The site is Mobile Responsive, which is very important as many users shop using their phones. Search Functionality is effective, helping to find products quickly.

Product Range and Selection

Daraz.pk offers a wide Variety of Categories, from electronics to fashion. They have a mix of International and Local Brands, which is great for choice. Some Product Exclusivity deals are available, which is a plus for those looking for unique items.

Pricing and Value for Money

The Competitiveness of Pricing on Daraz.pk is variable; some items are great deals, while others might be found cheaper elsewhere. They offer Regular Sales and Discounts, which can provide good savings. Information on Price Match Policies was not readily available.

Customer Service

When it comes to Customer Service, Daraz.pk has room for improvement. They are sometimes slow in Responsiveness to Inquiries and Complaints. They do offer various Support Channels like chat and email, but the Resolution Efficiency can be inconsistent.

Payment Options and Security

There are multiple Payment Methods available, including cash on delivery, which is very convenient. Transaction Security Measures seem robust, ensuring customer confidence. EMI Facilities are also offered, which can help spread out the cost of larger purchases.

Shipping and Delivery

Delivery Timeframes are generally acceptable, though can vary based on location. Shipping Costs are sometimes a concern for buyers. Packaging Quality is usually good, and they offer both Nationwide and International Shipping Options.

Return and Refund Policy

The Return Policy is clear and seems fair, but the Ease of Return Process can sometimes be a hassle. Refund Timeliness is not always prompt, which can be frustrating for customers.

User Reviews and Ratings

Daraz.pk features Customer Reviews, but the Authenticity of these can sometimes be questioned. Average Ratings are displayed, which can help in decision making. They do respond to Negative Reviews, which is a good sign of customer engagement.

Loyalty Programs and Benefits

They have a Reward Points System and Membership Tiers with various Perks, which are beneficial for repeat customers. Exclusive Member Offers are also a nice touch to encourage loyalty.

Mobile App Experience

The Mobile App is functional with a good range of features. The User Interface is friendly, but there are occasional issues with App Performance and Stability.

Social Responsibility and Sustainability

Information on Ethical Sourcing and Environmental Impact Initiatives was not easily found. However, Daraz.pk does engage with the Community through various events and programs.

Overall Shopping Experience

The Checkout Process is straightforward, and there are some User Personalization Features that enhance the shopping experience. The rate of Repeat Customers could indicate a generally positive experience.

Business Transparency and Trustworthiness

Daraz.pk provides Clear Business Information and Policies. They have some Security Certifications and a decent Market Reputation, which helps in establishing trust.

Innovation and Market Presence

They are quite proactive in Adopting New Technologies and have a significant Market Share. Brand Collaborations and exclusives are also part of their strategy to stay competitive.

Comparison with Competitors

When compared to other e-commerce platforms, Daraz.pk holds a strong Position in the Market. Their Unique Selling Propositions include a wide product range and various payment options. However, they do have Competitive Advantages and Disadvantages like any other business, with customer service being an area for potential improvement.

How to file a complaint about Daraz.pk?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Daraz.pk in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Daraz.pk. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Daraz.pk on ComplaintsBoard.com.

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Contact Daraz.pk customer service

Phone numbers

16 492 +92 21 111 132 729 More phone numbers

Website

www.daraz.pk

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