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Daraz.pk
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1.0 572 Reviews

Daraz.pk Complaints Summary

2 Resolved
563 Unresolved
Our verdict: Engaging with Daraz.pk at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Daraz.pk reviews & complaints 572

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6:27 am EST

Daraz.pk product i7 wireless music earphone v4.1+edr /order # 100240137262327

Dear team Daraz

i had talk with your Colleague on live chat and tell him about my order he said that sir your order is cancelled and not believing that i purchase it from your side,
now the moral is that it is defective piece its wireless Bluetooth device but not charging i had tried to charge it by its own data cable via PC/Charger also but when i OPEN it it suddenly goes powered off within 3 to 5 seconds with a closing sound, so please i want to return it, what can i do with this return shipment please send me the fresh piece, which will be in use properly.i am sending its snaps so please co operate and help me about its return process/exchange.
and i did not got a bill inside it
nor its vendor responding

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5:04 am EST
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Daraz.pk painting

Hello Daraz,

I have a concern regarding a recent Daraz delivery I received a few minutes ago.

I just received a delivery of a picture frame (painting) worth 748 Rs. But when I opened it, it was already broken. Kindly replace it as per your policy of changing items within 7 days or refund my money as it wasted my money and time as well.

Tell me how to proceed further for my item replacement or money refund.

Hope to hear from you soon!

Thank you!

Nisma

Contact Details:
Address: 717, 2 - D1, Township, Lahore
Phone Number: [protected]

Additional Details:
Purchase Summary Date: 11 Nov, 2018
Date of Incident: 15 November, 2018
Purchase Summary Number: 66
Product Name: Life is Beautiful - Wall Arts - Picture Frame
Size: 13x9.5
Item Total: 649 Rs
Shipping Cost: 99

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4:03 am EST

Daraz.pk audionic max 230

I have order speakers at 11-11-2018 today I received at 15-11-2018
At 11-11-2018 there was a sale on daraz website and that's why i order this speakers
I am facing 2 problems
1- my speaker are broken
2- speakers remote is not working

I hope my problem should be resolved as soon as possible therefore i will use Daraz.pk further otherwise i will left this website

I am expecting that you will do care for your customers satisfaction
Thankyou
Muhammad ali

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2:45 am EST

Daraz.pk I am complaining about deal on about 11.11 means deal on november 11.

My Order Number is [protected]
My Contact Number is [protected]
I am complaining about the order I have given on about 11.11 means deal on November 11 2018.
I have confirmed my order on November 11 that is all about in 2022 Rs.
my order included
Package 1. 2 Beauty Pack Of 12 Lipsticks Multicolor in Rs 860
Package 2. Black Mexican Jacket For Men With Front Pocket Large Size in Rs 699
Package 3. 1 Lipstick Colour 556 in Rs 240
Today I received the order that is about Rs. 280 just that I rejected because that is not my order.
I also Sent Screenshot of the confirmation of my Order.

With Respect, just want my all 3 packages that include:
Package 1. 2 Beauty Pack Of 12 Lipsticks Multicolor in Rs 860
Package 2. Black Mexican Jacket For Men With Front Pocket Large Size in Rs 699
Package 3. 1 Lipstick Colour 556 in Rs 240
My Order Price With Shipping is 2022 that includes all 3 packages.
My Order Number is [protected]
My Contact Number is [protected]
Or You can send me an email on
My Email is sadia.[protected]@gmail.com

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12:22 pm EST

Daraz.pk I am complaining about my order

I had placed an order from daraz .. it was 4 items in total, , spa in the bottle essense, lip balm, aloe vera gel and engaging 5 bottles mist pack I placed order on 11/11 sale.. but unfortunately I got a call from daraz and they were going to deliver me someone's else order when I told them I ordered something else then they asked me to contact you people.. plz I really want my stuff that I have ordered.. I seriously felt very disappointed.. it's my request to you to kindly look into this matter and deliver my actual parcel back to me.. I'm attaching some pics for evidence thanks

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5:21 pm EST
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Daraz.pk product size is not according to my order

I have purchase fleece court but that size is not according to my order. I order M size but delivered samalest size width is 32 and length is 25 .many time i contact to you on gmail or whtsap but not reply or send solution to me ..i attach Tcs Parsal copy with this ...please please send me procedure of changing product My id or contact number is [protected]

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4:38 am EST
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Daraz.pk shipping address

I want to change shipping address which M35/4 and correct one is 39/4 for this issue only my many parcel are missed please edit or change or correct the shipping address so that I can ea silly receive my coming parcels from daraz please correct my adress and my phone number my correct address 39/4 32ndstreet saba avenue near masjid e mubarak phase 5 khayaban e baharia and telephone [protected] the whole address iso correct but there is little bit confusion it's not M35/4 it's 39/4

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1:02 am EST
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Daraz.pk power bank 10000 mah

I had ordered a power bank on 11.11 with an offered price of rs 1399/- and rs 35 as delivery charges..I has confirmed it but I got an email from daraz for rs 1784/- as bill and the courier person also took rs 1784/-.so please reimburse me the remaining amount aur refund the total amount as I have not opened the parcel yet...I am old customer of daraz...look into this matter at your earliest and oblige

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12:31 am EST

Daraz.pk shoes

my order no [protected]
i received 2 calls on sunday and monday that we will delever your order today but NO one came here
then i waited 4 days for delevery but still no body did delever my order
then i go daraz office my self and picked up my stuff and paid too
what does it mean by daraz if i did pick up my self from your office
online mean you have to deleverd it.
thanks
shabbir

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8:43 am EST

Daraz.pk charging cash despite paying using vouchers

12 November 2018
I ordered 6 products through daraz.pk on 11 November 2018 and entered my voucher code to pay for the products. The following day, my products had arrived and I was asked to pay with cash for the products I ordered despite using my voucher. My final payment did not exceed the voucher limit. I did not accept the products and requested them to be returned.

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9:14 am EST

Daraz.pk substandard quality items

I bought a power bank worth rs2500 quality substandard this 4th time I received substandard items. The charging lead is not working. The power bank is old and not new. It seems that khans electronics lahore exhausts defective stock through daraz. The device is not turning on. It is reburbished old and defective. Paying rs2500 on scrap is a terrible experience. Please maintain standards to run the business and stop fraudulent practices for which we are famous around the globe. Resolve my issue and refund me my payment. It would be a good choice to buy new power bank from the market thanx.

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Update by Fazal Maqsood
Nov 17, 2018 3:10 pm EST

Online deceit fraud dishonesty looting dacoitry bluff band kro

Update by Fazal Maqsood
Nov 17, 2018 3:09 pm EST

I think NAB ko ek application move karna parega

Update by Fazal Maqsood
Nov 17, 2018 3:08 pm EST

Means ap ni kya kia MERE complaint ka

Update by Fazal Maqsood
Nov 17, 2018 3:07 pm EST

Reference my earlier complaint. What I did to resolve the issue?

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7:11 am EST
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Daraz.pk full coverage carbon fiber glass for xiaomi redmi note 4x golden

Dear Sir,
I placed an order for the subject item with order no. [protected] on 1st November, 2018 on your website. I received it on 9/11/2018. I was greatly disappointed that color of glass was black instead of golden. And it didn't fit the screen. Edge to edge size is OK but camera and light sensor stay hidden. This means that this protector is not for the phone described.
It was sold to me by Techup accessories Lahore. Please take action and force them to replace my item.
Such people are ruining your repute.
Regards
Muhammed Arshad
[protected]

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4:04 am EST
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Daraz.pk touch max trimmer complaint

it is to state that I ordered Touch Max Trimmer after opening the box and installing the battery I found that the light is working but the Trimmer blade is not working, I then installed another battery but the machine didn't work. keeping in view the above mentioned problem I would request you to kindly replace the Touch Max Trimmer with another one.
My CN is [protected]
Name M. Arif Khan
House No. 9-14/5
Stewart road Quetta.
Phone: [protected]

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Update by M.Arif Khan
Nov 10, 2018 4:08 am EST

it is to state that i ordered Touch Max Trimmer after opening the box and installing the battery i found that the light is working but the Trimmer blade is not working, i then installed another battery but the machine didn't work. keeping in view the above mentioned problem i would request you to kindly replace the Touch Max Trimmer with another one.
My CN is [protected]
Name M. Arif Khan
House No. 9-14/5
Stewart road Quetta.
Phone: [protected]

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4:30 am EST
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Daraz.pk wrong product is delivered to me

Date of incident : 31 October 2018
Mainy daraz se 2 primer order kiye thy lekin ap logon ne mjhe jo primer bhja wo koi or tha maimy koi or order kiya rha picture b bilkul different thi jo mjhe chye tha wo oil ki forn mai hot hay ap logon ne mjhe jo bhja wo gel ki form mai tha or bottle b choti thi picture wala chye tha mjhe mere pese waste hogaye hain
Refund krden ap log mjhe mere pese
Address :House No : R673/3, near karamdad market, Shah Street, new afshan colony, Rawalpindi

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12:32 am EST
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Daraz.pk I have complain about micro touch trimmer max

It is to State that I ordered Touch Max Trimmer 3 days ago and received the same today through TCS
That after opening the box and installing the battery I found that the light is working but the Trimmer blade is not working, I also installed another battery but the machine didn't work. keeping the above mentioned problem I would like you to kindly replace the Touch Max Trimmer with another one. I did called your number [protected] so many times but didn't received any answer from your phone. Kindly tell me the way how can I return this product and get replaced with another one.
My CN [protected]
M. Arif Khan

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Update by M.Arif Khan
Nov 07, 2018 12:35 am EST

It is to State that I ordered Touch Max Trimmer 3 days ago and received the same today through TCS
That after opening the box and installing the battery I found that the light is working but the Trimmer blade is not working, I also installed another battery but the machine didn't work. keeping the above mentioned problem I would like you to kindly replace the Touch Max Trimmer with another one. I did called your number so many times but didn't received any answer from your phone. Kindly tell me the way how can I return this product and get replaced with another one.
My CN [protected]
M. Arif Khan

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11:44 am EST
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Daraz.pk acetyl l - carnitine ﹰhﹰcﹰl 400 mg

I had ordered this supplement which arrived today. When I opened it, all the capsules are in semi liquid form and COMPLETELY BAD.
This medicine has cost me 2300
The medicine is not useable at all. It is smelling and has melted due to excess heat most or probably.
My address is 26 C Valencia Town Lahore.
Please send someone to inspect it and replace it immediately.
This kind of carelessness is unacceptable.

Professor Shahnawaz Zaidi

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3:50 am EST

Daraz.pk elements 1tb usb 3.0 portable hard drive

https://www.daraz.pk/-i4732561-s32823427.html?spm=a2a0e.order_list.detail_image..79ae7d68mNwoVi&urlFlag=true&mp=1

Dear Sir/Madam,

As you see that vendor mentioned that this is the hard drive and if this is not a hard drive so why he is not mentioned the word case in the title this is why he is trying to cheat us. So that's why I returned the order but he trying to treating my sister about this order and he said he comes daily and we must take this order.

When I talked to online chats section so they said we can do nothing and suddenly they stop the chat and left the room.

Kindly see the attached screenshots I talked two persons on chat room all conversation shown on screenshots.

I also note the phone number of courier service boy who trying to treat my sister.

I am the regular user of daraz and this is the first time happen to me I do not accept the order just because of cheating.

I warn you if the courier service guy comes again on the doorstep I will meet him in my way.

Kindly check your vendors and courier services before delivering items.

Thanks,
Waiting for your positive response,
Sufyan

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1:16 pm EST
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Daraz.pk product id #[protected]

I recieved a very bad quality product..it looks like so protective cover for mobile and there wasnt any sort of info about product quality..i was so shocked to see that cover or skin wrap for mobile.. its just a sticker type.. it worth for only 2oo to 300 rupees only and they sold me for 800.. kindly blocked these seller..i m very disappointed by daraz this time..i used to shop from daram ..i always found good products but this time its something pulling your quality down... i cant even return it because i tried to wrap it on my phone nd its used now.. its stickiness is also very bad..didnt stick to my cell. Completely wastage of my money.. !

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11:30 am EST

Daraz.pk order return

Your service guys haven't been help full at all and your new app is causing too much problems your system are continuesly crashing wanted to return a peenut butter jar which had come in the wrong flavor your new system is very slow to process whether the item has been shipped or not and the items that are packed are packed in a sloppy manner due to which a punching bag which my son ordered came and I stead of it there was a badminton net and worst of all the item up till now is still sati g that Ira has been shipped

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8:54 am EDT
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Daraz.pk Wrong item sent to me my order number was this one [protected]

Hi iam totally disappointed about my order what I order and what I get today well I order for metal detector md 4030 and my brother take delivery because I was not at home and he also don't know about that waht I make order so when I came and I see I am totally shocked because in the package was chargers and inside alljoy paper there is written
Shovels and camp tool what is this how you peoples doing business is it the way to get the money? Reply me I am waiting may be my order is changed? I will send some pictures attached my at outside package is order number is same and inside package is wrong my order number [protected]

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Daraz.pk Customer Reviews Overview

Daraz.pk is an online marketplace operating in Pakistan, offering a diverse range of products across various categories such as electronics, fashion, home appliances, and more. It serves as a platform for buyers to explore and purchase items from numerous vendors. Additionally, Daraz provides services like secure payment options, logistical support, and customer service to facilitate a smooth shopping experience. The platform also hosts regular sales events and offers a mobile app for convenient shopping on the go.

Daraz.pk In-depth Review

In summary, Daraz.pk is a comprehensive online shopping platform that caters to various consumer needs with its wide range of products and services. While it has its strengths and weaknesses, it generally provides a satisfactory shopping experience for customers in Pakistan.

Website Usability and Design

The website of Daraz.pk is quite user-friendly. Ease of Navigation is good, with clear categories and filters. Visual Appeal is decent, with a colorful layout that attracts shoppers. The site is Mobile Responsive, which is very important as many users shop using their phones. Search Functionality is effective, helping to find products quickly.

Product Range and Selection

Daraz.pk offers a wide Variety of Categories, from electronics to fashion. They have a mix of International and Local Brands, which is great for choice. Some Product Exclusivity deals are available, which is a plus for those looking for unique items.

Pricing and Value for Money

The Competitiveness of Pricing on Daraz.pk is variable; some items are great deals, while others might be found cheaper elsewhere. They offer Regular Sales and Discounts, which can provide good savings. Information on Price Match Policies was not readily available.

Customer Service

When it comes to Customer Service, Daraz.pk has room for improvement. They are sometimes slow in Responsiveness to Inquiries and Complaints. They do offer various Support Channels like chat and email, but the Resolution Efficiency can be inconsistent.

Payment Options and Security

There are multiple Payment Methods available, including cash on delivery, which is very convenient. Transaction Security Measures seem robust, ensuring customer confidence. EMI Facilities are also offered, which can help spread out the cost of larger purchases.

Shipping and Delivery

Delivery Timeframes are generally acceptable, though can vary based on location. Shipping Costs are sometimes a concern for buyers. Packaging Quality is usually good, and they offer both Nationwide and International Shipping Options.

Return and Refund Policy

The Return Policy is clear and seems fair, but the Ease of Return Process can sometimes be a hassle. Refund Timeliness is not always prompt, which can be frustrating for customers.

User Reviews and Ratings

Daraz.pk features Customer Reviews, but the Authenticity of these can sometimes be questioned. Average Ratings are displayed, which can help in decision making. They do respond to Negative Reviews, which is a good sign of customer engagement.

Loyalty Programs and Benefits

They have a Reward Points System and Membership Tiers with various Perks, which are beneficial for repeat customers. Exclusive Member Offers are also a nice touch to encourage loyalty.

Mobile App Experience

The Mobile App is functional with a good range of features. The User Interface is friendly, but there are occasional issues with App Performance and Stability.

Social Responsibility and Sustainability

Information on Ethical Sourcing and Environmental Impact Initiatives was not easily found. However, Daraz.pk does engage with the Community through various events and programs.

Overall Shopping Experience

The Checkout Process is straightforward, and there are some User Personalization Features that enhance the shopping experience. The rate of Repeat Customers could indicate a generally positive experience.

Business Transparency and Trustworthiness

Daraz.pk provides Clear Business Information and Policies. They have some Security Certifications and a decent Market Reputation, which helps in establishing trust.

Innovation and Market Presence

They are quite proactive in Adopting New Technologies and have a significant Market Share. Brand Collaborations and exclusives are also part of their strategy to stay competitive.

Comparison with Competitors

When compared to other e-commerce platforms, Daraz.pk holds a strong Position in the Market. Their Unique Selling Propositions include a wide product range and various payment options. However, they do have Competitive Advantages and Disadvantages like any other business, with customer service being an area for potential improvement.

How to file a complaint about Daraz.pk?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Daraz.pk in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Daraz.pk. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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Phone numbers

16 492 +92 21 111 132 729 More phone numbers

Website

www.daraz.pk

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