Danbury Mint
reviews and complaints

They prey on the elderly. They keep sending my 94-year-old father coins, along with bills for those coins, saying that he has a "subscription." I call, and tell them to discontinue all subscriptions. They assure me that they will, but then the coins keep coming. I also ask them to remove us from the mailing list, which they also say they will do. And yet these crappy mailings keep showing up, multiple times a week. My next call is going to be to an attorney. Stay far away from them. Once someone's name is in their system, it seems there is no getting rid of them.

My boyfriend purchased this ring in January hoping for a Valentine's Day gift. The ring was back ordered until May! Fortunately he did get it in March. The ring is very cheap looking compared to the ad photo. Within 1 month the plating on the band began chipping. Now 3 months later the entire back of the band is copper and turning my finger green! It's a shame they can sell such crap for $149. I'll be going back to buying my rings at the big chain department store where my $100 rings are still good after 5 or more years. Will never buy from Danbury again.

I received the ocean swirl ring not even a month ago. Within 1 week the band was dulled and tarnished. Within 2-3 weeks it was chipped and showing a copper or bronze color underneath the "silver plating".

The quality is horrible, but so is customer service. Every single time i've talked to them i've gotten different lies, stories, and excuses as to why they have repeatedly taken $48 out of my bank account for a few days up to a week then put it back. Over & over again!

I haven't deposited any money into my bqnk account for a month bc i'm afraid danbury will snatch it up. My bank actually suggested I get a new debit card. Let that sink in for a minute. This company is atrocious!

I received an offer to purchase a military ring I ordered the Marine military for my boyfriends birthday Dec. 1 2015 well I paid $149 plus tax he showed me the plated gold on the bottom of the has worn off and is showing metal so I called Danbury Mint customer service she first says you bought this a year ago and I said it will be a year Dec 2016 it is now October so anyway the plated gold should have never worn off the ring he only wears it for special times and it is not abused so she said she would have another one sent and send me a label to return the ring we have. I did receive the label but never received the replacement ring. I am so dissatisfied with this company and wish to have someone contact me ASAP the return label letter has leonard Crocken 42 Shawnee Rd Hopatcong NJ 07843 and states the ring will be mailed separately order #[protected]-1 I paid for it my name Kathleen Bianchi I would like someone to contact me to tell me when we will get the ring or I want my money back. Thank you Kathleen Bianchi

I called on October 24th and spoke with someone in "customer service" who was rude and inconsiderate. My mother passed away on 10/16/16 and I was going through her paperwork & called to verify the amount that she owed on an Eternal Faith Crystal Heart Pendant Set. The woman on the phone asked if I wanted to return the item. I said no, that I didn't have the item, just the paperwork. She then said "well, the invoice you have would have been attached to an envelope that had the pendant in it". I explained that I didn't clean out the house, assured her I didn't have the pendant and that I was just calling to see if any payments had been made and to change the billing address.

She then became sharp in tone and said something to the effect that I couldn't get a refund (which I didn't ask to), if I didn't have the pendant. I then explained that I didn't want a refund, was just needing to verify the amount owed, if the address on her account could be changed to mine, and that I was notifying her of death so that an extension may be put on my mother's account until we got her estate in order to pay bills.

She then said "I'm not accusing you of trying to get something free, ma'am, we don't need to change your address, I can just take your payment by credit card over the phone".

ARE YOU KIDDING ME? This is the worst customer service I have experienced, and rest assured I have made at least 50 phone calls to businesses since my mother passed and this was the ONLY ONE who challenged me in addition to seeming insensitive. Please know that if I had the pendant, I would've much preferred to return it as I will never recommend Danbury Mint ordering to anyone ever again. You may need to invest in some sort of sensitivity training with your guest service team.

In this day and age I don't understand why it takes almost a month to get a full refund from this co. It takes them over two weeks just to receive their product back. They sure take the money quick enough.

Do not purchase anything from this Company. I waited 2 months for my 2 pennies I purchased for $9.95. A month later I was charged $32.90 for a buffalo nickel set they said I purchased and that I had signed up to receive fifty, that's right 50 shipments at $32.90 each. I was like what? All I bought was 2 pennies, I didn't sign up for anything. They said they would stop it so I'm waiting for refund.

I sent for a Border Collie Heart Pendant which was said to be 'crystal'.
First of all, the chain they sent with it was thin and flimsy and did not support the weight of the pendant. It also arrived with a knot in it.
Secondly, it was certainly NOT 'crystal'. It was plastic.
It had definitely been made in a sweatshop in China.
Although it cost me £39 + postage it was not worth £3.90.

Avoid like the plague.

I don't know where these people get their information. I was mailed a flyer that I earned the right as a group of elite people by serving in the armed forces, and could buy a armed forces ring for $149 plus $7.80 shipping. I am 66 and I never served in any armed forces branch. I was high on lottery number for vietnam and never was called upon for induction. So how can these people send out this crap on to someone when they have not a clue as to whether or not you served in any military branch at all. I think it is time the government steps on these money hungry mailing marketer's for the false bs that they are putting out just to try and sell something. I have always been suspicious of the danbury mint for years, and now I know they are a worthless group out only to sell a product.

2015-02-26
Two months of aggravation with Danbury Mint.
I purchased Buffalo nickel set on line for $9.95 with credit card.
Item was delivered and billed properly. Then we were billed for a quarter item for $32.90 we did not purchase. Charge wqs disputed and resolved.
They say it is part of a continuing order which I did not place.
Then they shipped the second item. Disputed and they are supposed to send a return label. Next they billed me for $9.95 for the first item using a different company name so the charge would navigate the system. Disputed and supposedly resolved! Teleconference with Credit Card company and Danbury Mint they agreed to take my name and other info off their list at Danbury Mint.
I called the credit card company back and cancelled the card.
They are sending me a new card with new numbers.
Now I must change a dozen on line accounts. So far this will cost me at least 6 hours of wasted time.

I have no idea what measures to take now, ‘coz I got the fake email from the company Danbury Mint. I divorced couple of years ago, but my ex-wife and I, we have never used their services. I have no idea where they found our info. I sent them emails and asked what the hell they wanted from me, but they ignored all my emails. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

I ordered some stuff from the company Danbury Mint, but be careful with them and better avoid them. I received completely opposite things, which I didn’t order. After several months they promised to deliver me the correct order, but they didn’t. Also within 4 months they charged me for $20 per month instead of $5.99. Please leave comments about this seller, because people should be aware when they buy from such dishonest seller.

On 07/20/10 the company of "fine" collectibles charged my debit card for a buy I made in 2008! It was fully paid for in 2008. This was not a small charge, either. I called them everyday except sunday (They aren't open on sunday) and wrote them daily about this dumb mistake on their part. They were rude and unprofessional to me. On 7/20/10 I was told I would get an "immediate" refund. Ha! It has been over a week and no refund has shown up at my bank/card. I contacted my bank about this after danbury mint customer "service" rep told me the problem was with me and my bank! So my bank and I filed notarized affidavit of unauthorized debit card transaction with visa. I informed danbury rips about this and they said "well, we are just going to charge you twice!". Ha! I have all their emails to me admitting they made a mistake and I record all my phone calls and have 2 of the csrs saying they made a mistake. So let them try anything. I want to go after them.