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CB Retail Stores Review of Daiso (Bukit Panjang Plaza)
Daiso (Bukit Panjang Plaza)

Daiso (Bukit Panjang Plaza) review: VERY Rude Sale Personnel 1

D
Author of the review
4:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I had a negative experience at the new Daiso store in Irvine California yesterday. I love the store with it's unique and varied items. My problem was in how I was treated. After my purchase while I was waiting for my mom at the counter I accidentally moved my bag by a shelf of glass jars and one fell and broke. I quickly pushed the glass into a pile waiting for store help. A young girl asked if I broke it and I said yes. She told me I had to pay for it. I told her I was sorry but I didn't mean to break it. The glass jars were placed out it the open and could have been bumped and broken accidentally by anyone. She insisted I pay. I told her I wouldn't pay. Instead of being gracious to me as a customer she embarrassed me. I felt mad. Most stores would have quietly cleaned up the mess. She actually tried to detain me by holding up her hands to stop me from leaving the store. I was shocked with this treatment. Another young male employee filled me out of the store telling me to pay next time. This treatment makes me feel like not going back. They will lose a lot more than $1.50 if I never go back.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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vicole chan
, US
Jul 19, 2019 8:05 am EDT

Brought the product from Sunway pyramid daiso. I went to complaint within 3 days, the product I just tried for a day and the things broken and I try the other pair, also having the same problem, broken after just tried on. The sales person at first said that I pulled the silicone too much until it torn apart, I insisted that I didn’t pull a lot when I fitted in. After that she changed her excuse that for hygiene purpose, cannot be exchanged. My question is the product can’t even last for a day and cannot be used anymore.. it’s not about hygiene but it’s cannot be used. Why the product is sold when it can’t last for a day? When I asked the sales people whether the things last or any complaint about the product, the sales person denied any complaints and promote the product is good. Attached the broken product as for your reference. Would appreciate the appropriate reply.

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