Dairy Queen
reviews and complaints

I went to the DQ on Hodgson Memorial Drive and had a bad experience. I went there to redeem a coupon for BOGO on a Premium Smoothie. I was redeeming the coupon on my cell phone as I was in the line waiting for my turn. When it was my turn, I approached the cashier and ordered 2 Mango Pineapple Smoothies. I gave the cashier my cell phone showing my the coupon on the DQ App. She saw it and then by accident she deleted my coupon. She talked to the Manager about it and the Manager said the only way it could have come been deleted is if it had already been redeemed before which was wrong. He asked me for the code. Unfortunately, I did not remember it but the cashier deleted my coupon and since it was the fault of the employee, I felt the Manager should have given me the BOGO coupon on the Smoothies. What was more concerning about this is the way he was looking at me like I was telling a tale. The people I know can vouch for me that I am a very honest person. I do not go anywhere to lie so I can get a discount. It made no sense to jip someone out of a free smoothie. I left DQ in disgust. The Manager there was not professional and I will never go there again. In fact, my experience was so unpleasant, I will never go to another DQ again.

Three of us went for dessert this evening.
We placed our order, only two of us received our ice cream.
The blizzard was received, the small vanilla, chocolate dipped cone was received..
It was the large chocolate cone we didn't get. My husband waited and waited and finally asked to be refunded. Unfortunately none of the kids behind the counter asked, have you been helped? Nothing.

It was my husband who really wanted to stop for a cone.

Really disappointing

Yesterday we visited the sweethome dairy queen they charged us $0.40 a squirt of arctic rush syrup in our drink without telling us when we went to pay 10 total and got a cone and a pop they said it would be almost 6 dollars I was in shock were so rude and horrible it is beyond belief. And the cone my daughter got was just tiny tiny. So bad experience.

My husband and I are frequent blizzard eaters. Week the past 4 times we've been our blizzards have been terrible. Obviously the ice cream is great but the candies inside the ice cream is the issue. We always get extra stuff, which cost extra money. Well we both get about 2 inches into our blizzards and the it's literally just ice cream. Also the extra fudge I asked for was non existing along with the extra stuff. The table spoon of fudge was burnt and tastes terrible. My husband was also very disappointed. I'd we didn't have 2 sleeping 5 year old and live 15 minutes away. I'd come complain personally. This will probably be our last time here which is sad because we used to love you all but it's obvious the workers just don't care about the craftsmanship in your their food or customer satisfaction.

I ordered a recesses blizzard. I was given a butterfinger blizzard. I called and the manager was rude when She got on the phoneand after I told her what happened her response was "What do you want me to say. People make mistakes." So your management in Princeton IN believes it's okay to mess up peoples food they pay for and not do anything about it to fix it.

I went through the drive thru of Dairy Queen in Marietta Ohio today July 18 2018 around 19:00 and the person taking the order was absolutely rude, I was in the middle of ordering and I was trying to let them know of a product that I didn't want placed on my food and was cut off and demanded that I tell her what I want to drink first. Also when I got up to the window a worker was wearing a pair of legging that were so tight on her that you could clearly see underneath of her clothing. Also, to top off what was once again a bad experience at the marietta location a male working up front stated that he was going to "start licking customers food." It is an absolute shame that this store is being run the way that it is. In the past I have made complaints to the managers in the store and received rude and derogatory comments from management themselves. I'm sorry about the complaint but something needs to be done.

My boyfriend and I decided to go to Dairy Queen and he ordered a root beer with his meal. When he was finished his drink he opened the lid and found that there were ants inside of his cup, some alive, some dead. We did not have the time to go inside to complain at the moment because it was over a lunch break, but I would like to bring this to your attention. The locating where this happened is on the receipt I have attached to this.

Yesterday I went to to the local Dairy Queen for lunch, because who doesn't love Dairy Queen! I ordered the $5 lunch special with a hot fudge sundae as one of the sides. I was very disappointed when THE ICE CREAM DID NOT EVEN TOUCH THE TOP WHERE IT SHOULD! It was a huge rip off! This has happened a few times before, but I said to myself, if this happens one more time I am definitely filing a complaint. With this happening repeatedly, I am NOT recommending Dairy Queen to anyone!

Order a couple kids I've cream cones and a sundae and an Oreo blizzard. The lady at the window handed us everything then handed me the blizzard. It wasn't upside down. Mind you I had just read where it said served upside down or the next one is free. I then said something to the girl and she laughed saying we don't do that here. I just said wow. if you don't do that here then why have a sign promoting it

My daughter went to the Dairy Queen on Floyd Blvd in Sioux City Iowa and was refused by the workers for ordering the $5 lunch.. it was 3:57 when she arrived and ordered. I am pretty sure your sign says that it is 11am-4pm. When I called the manager she said there is nothing they can do. Her name was Rose. They give out food all the time to their friends and family but when it came to a actual customer wanting a special that is supposed to go til 4 they refuse. Something is not right about this and i feel that it should be addressed.. my # is [protected] and i would appreciate a phone call back please..

Thanks,
Jessica Johnson

On 7/12/18 my shop brought in 14 people from various states as well as Canada to Silverton, Oregon. We had dinner at one of the local restaurants . Afterwards we decided that since the weather was hot, we would take everyone to your Silverton location and treat everyone to ice cream. Upon arrival at approximately 7:00 p.m. we were greeted with this sign in the door stating " Due to the heat we will not be open tonight ". One might be inclined to think that when it is hot, you all would be jumping at the chance to make more money due to people looking for a way to cool down. I did notice on 7/13/18 that the location was open later as I drove by. I am a business owner and when I have an open opportunity to make money, I do not hesitate.

The disappointment that was felt by all is what bothers me. This location has had quite a few issues. When brought up to the management, when you can find them there, they are less than helpful. There are some good workers as well as some that do not have a great work ethic. This is reflective on leadership. If the management does not show good leadership, it will show in their people. Being a small town, this is a bad reflection on the entire community when visitors come in. We ended up having to go to the local Safeway store and buy boxes of ice cream to hand out to our visitors and sit outside in the heat while eating the ice cream.

I know from social media that this seems to be an ongoing issue with this location. These types of issues have been brought up various times and nothing seems to be done about them. Our party consisted of a total of 20 people including our visitors. The revenue on our party would have been around $100 + due to some also wanting more than blizzards. That does not seem like much buy when you add that up with all the other revenue lost by others missing out, that does add up. Someone needs to up the standards at this location. The weather is going to be in the 90's for a few weeks. That means good profits if someone was to run the location correct. The manager is very poor and many people in this small town are taking notice.

I installed the DQ app, however I never received the free coupon. I kept getting a lot of pop up ads to install the app (which i already did), so I uninstalled the app. I keep getting multiple pop up ads to install the app ... I want these pop ups to stop immediately. If they don't stop then I will contact The Better Business Bureau, and Consumer Affairs.

We came in at 9 pm on 7-15-18 and were told the ice cream machine was down. I find it hard to believe that dairy queen would have only one icecream machine. How are you going to have an ice cream place with no ice cream? I feel like i was lied to for whatever reason, maybe they had already cleaned the machine or something. I drove 20 minute each way to get dairy queen and was very disappointed.

The free Dairy Queen small blizzard for July 15th on the app wouldn't go through for thousands of people. Dairy Queen screwed their owners because of their faulty app. If the app didn't go through the owner just says it's not my fault! The code seemed to go through later on which wasted the point because it gives you 15 mins to redeem. Faulty app and Awful customer serivice due to corporate issues! Fix your app and train employees and managers with more respect for their customers!

Last several times we visited our Dairy queen, The chocolate milkshakes tasted more like flavored vanilla, thought it might have been us but we talked to others and it's not just us, so we tried another Dairy Queen on the other end of town owned by the same franchisee not much difference, been customers for over forty years may have to think about going back even our grandkids have noticed, at least you haven't messed up the food yet.

On several occasions I have stopped in at that location to order food items. Once they had some salad items but not enough to make one or toppings. Another time no buns for burgers or had taco shells but no meat. Several of my friends have had the same problem with other items. I don't know if it is a managerial problem or lack of knowledge on whomever is responsible for keeping the inventory stocked. The staff is satisfied with the status quo. I visit DQ in Logansport, Benton, Shreveport and east Texas locations and never have this problem. This location needs a total overhaul because it is giving DQ a bad reputation. It is located on a main highway for many travelers headed through town to Toledo Bend for a day of fishing and vacation or other destinations. Not to mention the people that live there.

The consistency of your blizzards varies depending on who is working that day. The first time about three weeks ago. I ordered a medium blizzard with strawberries and chocolate. I do not remember the name. It came with 2 strawberries and very little chocolate flakes, and those were sitting on the top inch of the blizzard. Nothing underneath but vanilla ice cream. After getting home and realizing it I decided to go back to the store on 136th and Powell in Portland or. The manager was very nice and had the girl redo. It took her twice. Two weeks later at the same store, I ordered my usual a medium Hawaiin blizzard. Got home and realize it was a tropical blizzard the one with nuts. I even asked before leaving the window "is this a Hawaiin?" I was told yes. It is a good thing I am not allergic to nuts. I did not go back to the store. I wanted a Hawaiin so once again I went to Dairy Queen two days later. Ordered a medium Hawaiin. Got home and once again it there was a problem. I poured it out in a dish and found a big chunk of banana in the middle not blended in. No pineapple and very little coconut. This store was on 174th and Division.
First I shouldn't have to go back and get the right order. Second I shouldn't have to tell the clerks what it is any certain blizzards.
I am kind of tired of spending time and money and not getting what I ordered. Three times in the last month there has been an issue. So the chances of me going back anytime soon for anything is highly unlikely.
Whats really sad is I doubt if anyone at dairy queen even sees this form.

Thank you for your time

Kelly John

The food has been absolutely horrible there for about a year. I keep going back in hopes it gets better but it doesn't. The fries are always old, the burgers are never fresh and always reheated. In fact they are so rehated the buns are shriveled and soggy. It's disgusting! We have also seen live video feed of customers recording roaches crawling around. Another issue is that the workers can't seem to get our order correct. We had to go back 3 times to get a burger right. They were supposed to compensate us with several free meals since this had happened multiple times! When we did go in to redeem the free meals, the didn't even bother to write it down in their book. So it was like it had never happened! We went back last night for the FINAL time! I ordered a 5 buck lunch. My husband brought it home to me and realized they didn't give us our drink so he went back to get it. I went ahead and opened my meal and it was sooo old I called him and asked him to let them know. My bun was soggy it was the most disgusting burger is ever had! Fries were old and reheated and I didn't get my drink. They replaced my meal with a supposedly "fresh" burger but when i got it sake thing! Soggy bread with nasty old fries. I'd really love to have my money back but lesson learned, I will NEVER EVER eat there again! And I'm also not the only person who feels this way. The one on first drive in Decatur, IL should be shut down! It's horrible and dirty and the workers are lazy!

The La Vernia TX Dairy Queen constantly closes early and has high school students that just sit in their cell phones while they have many customers waiting. This location is so unprofessional and really needs new management, like a responsible adult. As a franchise, I would think that you would have a standard and that corporate would inspect periodically to ensure customers see treated and served within a reasonable timeline and with respect. Hours are posted and they are never adhered to, three times I have showed up and once they closed early because of an emergency, the other time the ice cream machine was broken and the third time it took 12 mins to get an employee to take your order.

They are very good but it would be much better to make slices of them! I mean that if you really want cake but don't want to spend all of your money on a big one, there isn't even an option just to get a slice. You would make much more money and make many kids happier if you would take a few cake and cut them and sell them individually. Please add singular slices to the menu. It would be a great addition!