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1.2 912 Reviews

Dairy Queen Complaints Summary

46 Resolved
865 Unresolved
Our verdict: If considering services from Dairy Queen with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dairy Queen reviews & complaints 912

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J
3:24 pm EDT
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Dairy Queen service was terrible

I stopped at the Dsiry Queen in Boluvar Ohio. 44612. Today and went inside to purchase a medium chocolate cone and a small chocolate cone dipped in chocolate. First it took over 5 minutes to get waited on because the girl at the counter was busy delivering other Patrons good at their tables. Then I finally got waited on. So I stepped aside to wait for my cones while the counter girl waited on a group of 6 people. In the meantime my 2 cones were sitting in the holders waiting fir her to give them to me but she was waiting on 6 people. So approx 19 minutes later she got my cones and apologized fir the wait. I went out to the car my husband wondered what I was doing g in there so long. We pulled away and I took one bite of my cone and dunce it was a dipped cone and sat there so long when I took a bite it totally melted all over me and the car. I threw it out the window since I could not eat it it was like soup. This was very upsetting. I don't appreciate being made to edit. I could have just went over and got my 2 cones but there was a sign that said only employees beyond this sign. Very upset.

Margie Beebe
3305. 21 street N.W.
Canton, Ohio. 44708

[protected].

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H
2:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dairy Queen 2 fudge sundaes with extra sprinkles

Date of Incident: July 31st, 2018 @ around 2:30pm EST
I was not given a reciept.

The wait time was very long, despite there being no line up.

The taste was not very good and there was very little chocolate fudge and sprinkles, even though I asked for extra (and paid).

I am very dissatisfied of the quality and would like a refund.

Address: 11240 Creditview Rd A-2, Brampton, ON L6P 1S6

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I posted in the wrong place, remove the post

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D
7:58 pm EDT

Dairy Queen dilly bars

When I was growing up, I worked at Dairy Queen. Even had to attend Dairy queen school to learn how to do the trade mark swirl on the ice cream cones.
I used to make the dilly bars and buster bars. Again the dilly bars we put the swirl.

I had not had a dilly bar for years so imagine my suprize when I opened the box when I got home and found these little factory made ice cream bars that had to personal touch to them.
Have we came so far from good sense customer service that we don't do the things that made your franchise famous?
I will buy my ice cream at walmart since your product is no better than theirs.

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J
2:17 pm EDT

Dairy Queen violence/ assault in the restaurant

My 16 year old daughter, Mycah Reiland, is an employee at Dairy Queen in Muscatine Iowa. Recently, while at work, she was physically assaulted by another 16 year old female Dairy Queen employee, Gloria Neda. Gloria ripped Mycahs headset off, grabbed her by the neck and threw her to the floor. I have photos of scratches on Mycahs neck and bruises on her hip and knee. After learning of this, I made multiple attempts to contact the manager there, Phil Pattel. Finally, days later, he returned my call and informed me that he was aware of the situation and they've had problems with Gloria in the past being rude to customers and staff. He informed me they cannot allow this behavior in Dairy Queen and were letting her go. However, days later, Gloria was still working there. Again, I contacted Phil. He told me they were allowing her to finish out the week, and then she was fired. He also stated Gloria was not accepting her termination and Phil was going to have to contact his uncle, the owner of the franchise, to have her fired. I accepted and believed this information to be true. However, weeks later, Gloria is still working there. I'm not aware if he is paying her cash illegally or if he never took her off the payroll. I also find it concerning the manager has this special attachment to a 16 year old minor. Dairy Queen handbook states there is zero tolerance for violence in the workplace and if any employee resorts to violence, he/she will be immediately terminated. Assault is a crime. Please remedy the situation, or I will have to file a criminal complaint against the juvenile employee, the manager and Dairy Queen corp. Thank you. Respectfully Submitted, Jennifer Middagh

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sorryassdairyqueen
, US
Aug 05, 2018 3:55 pm EDT

It isn't to late. Go down and file a complaint with the Police Department. Dairy Queen has gone down hill. We used to love going there, but now they have rude and mean employees like Gloria and screw every order I get up. Dairy Queen should be ashamed for not handling the is situation. I hope Gloria get fired and probation time from the court. Good luck.

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S
3:13 pm EDT
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Dairy Queen pulled pork sandwich

Dairy Queen #13777 at 1138 s. Main Street, Manteca, CA 95337

The sandwich was un-edible. The meat seemed to taste almost spoiled and the texture was definitely not like real pork, it seemed rubberized. After trying a second bite I just had to spit it out.
I ate it at home much to far to return it. I will complain to the manager the next time i am in the area.

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T
7:38 pm EDT

Dairy Queen milkshake at pennsburg pa dq

I ordered a milk shake peanut butter hot fudge milk shake today and it was mixed for one second then handed to me. So it was mostly vanilla soft serve with hot fudge and peanut butter sauce on top...not a milk shake at all. I order food here often and the quality has been on the decline. More specifically, nothing gets mixed enough. The blizzards and milk shakes never have the flavor or candy bits ubiquitously distributed.

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B
8:54 pm EDT

Dairy Queen your motto

Hello Mr/Ms/Mrs. Dairy Queen,

I would like to write a complaint about your motto, that You're Not Fast Food, You're Fan Food. This is a false statement because, while you ARE fast food, you are NOT fan food. Allow me to elaborate.

1) Fan food would be made up of humans which I'm sure you don't serve as that would be disgusting.
2) Fan food would be made up of fans for blowing air which you are also clearly not doing.

This makes your motto inaccurate and I am highly displeased by it. I get enraged every time I see one of your commercials, as does my dog. Please change it immediately.

On an unrelated note, I went to one of your Vancouver, BC, Canada locations and received a sub-par chocolate dipped ice cream cone and would like to be reimbursed with a coupon for a new one. Thank you.

Beth Irvine
5128 Clarendon Street
Vancouver, BC
V5R 3J5

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Update by Beth Irvine
Jul 23, 2018 8:56 pm EDT

Hello Mr/Ms/Mrs. Dairy Queen,

I would like to write a complaint about your motto, that You're Not Fast Food, You're Fan Food. This is a false statement because, while you ARE fast food, you are NOT fan food. Allow me to elaborate.

1) Fan food would be made up of humans which I'm sure you don't serve as that would be disgusting.
2) Fan food would be made up of fans for blowing air which you are also clearly not doing.

This makes your motto inaccurate and I am highly displeased by it. I get enraged every time I see one of your commercials, as does my dog. Please change it immediately.

On an unrelated note, I went to one of your Vancouver, BC, Canada locations and received a sub-par chocolate dipped ice cream cone and would like to be reimbursed with a coupon for a new one. Thank you.

Beth

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B
3:51 pm EDT

Dairy Queen drive thru waiting time

Hello,
I currently work at a paper mill. Today I decided to head to DQ which ive not been to since moving to the Oregon coast. Upon getting to the drive thru the ordering system at the menu was out of service. A sign on it said pull to second window to take your order. There were two cars in front of me and the first car at the window took upwards of 15 mins.

Having only an hour lunch before returning to work this is a problem. Mcdonalds for instance would have had this car pull forward to keep orders going. I'm not comparing DQ to mcdonalds just simply saying where theres a problem theres a solution. I did notice that the car had a large order so I was understanding. The next car at the window took another 10+ mins.

Once I got to the window I asked the girl why were things taking so long and she politely said we have one cook right now. And she said can I take your order? I replied Is it going to take a time period equal to these two cars in front of me? if so I cannot wait.

I'm sure this can be looked into by professionals. But its simply bad management of resources. This DQ is semi close for me to get a quick lunch. And I would like to have that option. But until they improve I cannot afford to waste my time at lunch sitting in a drive thru. Afterall its burgers, fries and chicken strips. What does she mean they only have one cook.

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N
Not giving my name
, US
Jul 28, 2018 1:56 pm EDT

Don’t be rude to the employees it isn’t their fault they only have one cook. There is a million reasons they might have only one person cooking. Don’t be a dick

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P
3:40 pm EDT
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Dairy Queen employee

Went thru drive thru on 07/22/18 ten minutes after close so I asked employee the employee behind glass if they were still open cuz the menu light was still on and he said excatly this, "no its on for security [censored]... leave" so I did but not before I told him I would file a complaint on him which he did not care at all! I know the owner here and I spend a lot of money eating there, or at least I did before this action.

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ThatsHowItsDone14
, US
Jul 23, 2018 4:42 pm EDT

You said yourself you went through 10 minutes after close. Knowing this, why did you ask if they were still open? Or you stupid or just trying to cause crap for the hardworking employees?

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H
2:43 pm EDT

Dairy Queen dipped ice cream cone

so, i know you guys are known in the ice cream business for the curl on top of your cones right? yeah well mine is in fact a CHODE instead of a cute curl, so if you're going to trademark this strategy, you better darn well do it on ALL you cones. i have already made multiple complaints tagging your account on photos on social media, i would like either a refund or some coupons because this is enraging. thanks

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ThatsHowItsDone14
, US
Jul 23, 2018 4:46 pm EDT

Wow. You get this enraged over the shape of the ice cream in an ice cream cone? What a spoiled, entitled, completely unpleasant person you are.

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C
12:21 am EDT

Dairy Queen presentation/purchase

I think by looking at the below picture, you may understand my concern. The bad thing is this was the second attempt to make a cone. The first was worse and I refused to take. Needless to say this one lasted to the stop light and went out the window. The mess in my car was just as bad.
Another thing was the manager watched as both cones were made. This is not the first time the Braselton and Buford Dairy Queens have done this.
For the price paid for an ice cream cone, you think you would get better service. Well anyway. Thanks for the memories Dairy Queen.

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5:05 am EDT
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Dairy Queen selling dq product to people on the street

This is kinda sad that ppl would do this and that dQ would let this happin a employee is selling frozen hamburger meat to ppl that would want to buy it with company logo if anyone gets sick this is y I will never take my kids to this place if it's employee sell the food Just like that how can we trust them to get the food the safe way for our family's to eat

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9:49 pm EDT

Dairy Queen service

I went to the DQ on Hodgson Memorial Drive and had a bad experience. I went there to redeem a coupon for BOGO on a Premium Smoothie. I was redeeming the coupon on my cell phone as I was in the line waiting for my turn. When it was my turn, I approached the cashier and ordered 2 Mango Pineapple Smoothies. I gave the cashier my cell phone showing my the coupon on the DQ App. She saw it and then by accident she deleted my coupon. She talked to the Manager about it and the Manager said the only way it could have come been deleted is if it had already been redeemed before which was wrong. He asked me for the code. Unfortunately, I did not remember it but the cashier deleted my coupon and since it was the fault of the employee, I felt the Manager should have given me the BOGO coupon on the Smoothies. What was more concerning about this is the way he was looking at me like I was telling a tale. The people I know can vouch for me that I am a very honest person. I do not go anywhere to lie so I can get a discount. It made no sense to jip someone out of a free smoothie. I left DQ in disgust. The Manager there was not professional and I will never go there again. In fact, my experience was so unpleasant, I will never go to another DQ again.

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H
7:52 pm EDT

Dairy Queen customer service

Three of us went for dessert this evening.
We placed our order, only two of us received our ice cream.
The blizzard was received, the small vanilla, chocolate dipped cone was received..
It was the large chocolate cone we didn't get. My husband waited and waited and finally asked to be refunded. Unfortunately none of the kids behind the counter asked, have you been helped? Nothing.

It was my husband who really wanted to stop for a cone.

Really disappointing

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11:02 am EDT
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Dairy Queen sweet home oregon dairy queen rude employers.

Yesterday we visited the sweethome dairy queen they charged us $0.40 a squirt of arctic rush syrup in our drink without telling us when we went to pay 10 total and got a cone and a pop they said it would be almost 6 dollars I was in shock were so rude and horrible it is beyond belief. And the cone my daughter got was just tiny tiny. So bad experience.

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S
9:24 pm EDT

Dairy Queen blizzards

My husband and I are frequent blizzard eaters. Week the past 4 times we've been our blizzards have been terrible. Obviously the ice cream is great but the candies inside the ice cream is the issue. We always get extra stuff, which cost extra money. Well we both get about 2 inches into our blizzards and the it's literally just ice cream. Also the extra fudge I asked for was non existing along with the extra stuff. The table spoon of fudge was burnt and tastes terrible. My husband was also very disappointed. I'd we didn't have 2 sleeping 5 year old and live 15 minutes away. I'd come complain personally. This will probably be our last time here which is sad because we used to love you all but it's obvious the workers just don't care about the craftsmanship in your their food or customer satisfaction.

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C
Call the Waaaambulance!
, US
Jul 20, 2018 12:41 am EDT

YOU GUYS ARE A BUNCH OF CRYBABIES. There is plenty of candy in there! Proof In your picture ... how selfish are you, that you bought blizzards for you and your husband, but not your kids.

Oh, and may I just leave more imput... Maybe you ought to join a gym, instead of sneaking blizzards when your kids are asleep four times per week.

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R
5:30 pm EDT
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Dairy Queen manager and service

I ordered a recesses blizzard. I was given a butterfinger blizzard. I called and the manager was rude when She got on the phoneand after I told her what happened her response was "What do you want me to say. People make mistakes." So your management in Princeton IN believes it's okay to mess up peoples food they pay for and not do anything about it to fix it.

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7:54 pm EDT

Dairy Queen professionalism

I went through the drive thru of Dairy Queen in Marietta Ohio today July 18 2018 around 19:00 and the person taking the order was absolutely rude, I was in the middle of ordering and I was trying to let them know of a product that I didn't want placed on my food and was cut off and demanded that I tell her what I want to drink first. Also when I got up to the window a worker was wearing a pair of legging that were so tight on her that you could clearly see underneath of her clothing. Also, to top off what was once again a bad experience at the marietta location a male working up front stated that he was going to "start licking customers food." It is an absolute shame that this store is being run the way that it is. In the past I have made complaints to the managers in the store and received rude and derogatory comments from management themselves. I'm sorry about the complaint but something needs to be done.

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7:06 pm EDT

Dairy Queen soft drink served

My boyfriend and I decided to go to Dairy Queen and he ordered a root beer with his meal. When he was finished his drink he opened the lid and found that there were ants inside of his cup, some alive, some dead. We did not have the time to go inside to complain at the moment because it was over a lunch break, but I would like to bring this to your attention. The locating where this happened is on the receipt I have attached to this.

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7:59 am EDT

Dairy Queen small hot fudge sundae

Yesterday I went to to the local Dairy Queen for lunch, because who doesn't love Dairy Queen! I ordered the $5 lunch special with a hot fudge sundae as one of the sides. I was very disappointed when THE ICE CREAM DID NOT EVEN TOUCH THE TOP WHERE IT SHOULD! It was a huge rip off! This has happened a few times before, but I said to myself, if this happens one more time I am definitely filing a complaint. With this happening repeatedly, I am NOT recommending Dairy Queen to anyone!

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Dairy Queen In-depth Review

Overall Rating: Dairy Queen is a fantastic place to satisfy your sweet tooth cravings. With a wide variety of delicious treats and a commitment to customer satisfaction, it's no wonder why this chain has become a favorite among dessert lovers.

Menu Variety and Quality: Dairy Queen offers a diverse menu that caters to all tastes. From their famous soft-serve ice cream to mouthwatering burgers and hot dogs, there is something for everyone. The quality of their ingredients is top-notch, ensuring a delightful dining experience.

Customer Service: The staff at Dairy Queen is friendly, attentive, and always ready to assist. They go above and beyond to ensure that customers are satisfied with their orders and provide a welcoming atmosphere for all.

Cleanliness and Ambiance: The cleanliness of Dairy Queen restaurants is impeccable. The dining areas are well-maintained, creating a pleasant and comfortable environment for customers to enjoy their meals.

Pricing and Value for Money: Dairy Queen offers reasonable prices for their menu items, providing excellent value for money. The portion sizes are generous, ensuring that customers leave feeling satisfied without breaking the bank.

Speed of Service: Dairy Queen is known for its quick service. Whether you're ordering at the counter or going through the drive-thru, you can expect your food to be prepared promptly without compromising on quality.

Special Offers and Promotions: Dairy Queen frequently offers special promotions and deals, allowing customers to enjoy their favorite treats at discounted prices. Keep an eye out for their limited-time offers to make the most of your visit.

Online Ordering and Delivery: Dairy Queen provides convenient online ordering options, making it easy to satisfy your cravings from the comfort of your own home. Their delivery service ensures that your food arrives fresh and in a timely manner.

Allergen Information and Dietary Options: Dairy Queen is committed to providing allergen information and catering to dietary restrictions. They offer a range of options for those with specific dietary needs, ensuring that everyone can enjoy their treats without worry.

Loyalty Program: Dairy Queen rewards its loyal customers through its loyalty program. By signing up, you can earn points with every purchase and enjoy exclusive perks and discounts.

Social Responsibility and Sustainability Efforts: Dairy Queen is dedicated to social responsibility and sustainability. They actively participate in community initiatives and strive to minimize their environmental impact through various sustainability efforts.

Accessibility and Parking: Dairy Queen locations are easily accessible, with ample parking available for customers. They prioritize providing a convenient and hassle-free experience for all visitors.

Location and Atmosphere: Dairy Queen restaurants are strategically located in various neighborhoods, making it convenient for customers to satisfy their cravings. The atmosphere is lively and family-friendly, creating a welcoming environment for all.

Mobile App and Technology Integration: Dairy Queen offers a user-friendly mobile app that allows customers to easily place orders, track their loyalty points, and stay updated on the latest promotions. Their seamless technology integration enhances the overall customer experience.

Additional Services or Amenities: In addition to their delicious menu, Dairy Queen offers additional services such as catering for special events and birthday party packages. These services add an extra touch of convenience and enjoyment for customers.

Overall Experience and Recommendation: Overall, Dairy Queen provides a delightful dining experience with its tasty treats, friendly staff, and commitment to customer satisfaction. Whether you're craving a sweet treat or a savory meal, Dairy Queen is a must-visit destination. Highly recommended for dessert lovers of all ages!

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Contact Dairy Queen customer service

Phone numbers

1866 793 7582 +1 (952) 830-0200 More phone numbers

Website

www.dairyqueen.com

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