Dairy Queen
reviews and complaints

On 12/3/17 my boyfriend and I had went to Winthrop, MN Dairy Queen and I ordered a Royal New York Cheesecake blizzard with Strawberry filling and my boyfriend ordered a Turtle Pecan Blizzard. His was what it was supposed to be but mine however did not have strawberry filling in and also had what seemed more like graham crackers in instead of cheesecake chunks - basically was a large vanilla shake which I clearly did not want.

On another occasion we stopped at Winthrop, MN Dairy Queen 8/30/17 and also had a bad experience. We had to wait almost an hour for our food and when we asked an employee about it he flicked his hand at us and was very rude and proceeded to argue with my boyfriend.

We gave it a second chance after the first experience but I was still left very disappointed!

This concerns the DQ in Vivian Louisiana. Signs posted "new management", "faster service". Well, yesterday we went for a dipped cone (because DQ is best) and we're told Sorry, we don't have any ice cream.". WHAT!? Time before the ice cream was"melt cream.". This store has reverted back to being badly run.. if this is new management, then I guess the next step is to close.

I cannot visit the Mount Vernon Iowa Dairy Queen anymore because one of the workers is always there. She harassed me at school and I have seen her talking about me after she gets my order. The last time she said goodbye to me before my order even came out completely. She's rude and disrespectful to my parents and sisters as well. Because of this I am unable to visit the Mount Vernon Dairy Queen and I love their ice cream. When I show up and she is there I also notice the other workers being rude and giving me lots of dirty looks.

She's was very rude and not helpful at all. I ordered 2 number ones burgers with cheese and no onions with light mayo with a cookies and cream blizzard. First they had my order to someone else and I asked the to politely to remake it because I saw the people touch it. They remake it and I open the bag and it was burnt bread with one no cheese and both have a lot of mayo on it. I was upset and went up front to get my money back and give them the food back. I waited over an hour and was really hungry. And I never got my blizzard by the way. Will this person named Rosemary who I believed is the manager camed up to me very rudely and instead of handing my money she basically threw it at me and rolled her eyes. And instead of saying sorry mam or anything she walked away. I felt so upset because i wasn't being ugly or rude And she was. I will not come back to Dairy Queen because of this.

Today I had came into my shift. I had asked my manager for some Tylenol my head was pounding. The more time that went by I started to feel sick to my stomach, handing out the food to customers. Around 12;30 I had handed two meals to an older couple, the smell of the viniger on there fries just made me gag. I instantly ran to the back as fast as I could. And threw up in our big garbage can near our spray sinks. My manager new I has thrown up and the two other asst. Managers has witnessed it also. After being sick to my stomach. I asked her if I could go home. She had told me that I couldn't leave unless I found someone to cover my shift. I was handling food. Talking to customers.. And also on the headset as well.. I finally got on my break at exactly 4. When my mom had just got off. I had texted her to let her know that I was going to be sick before the start of my shift. Asked her to come check on me after. My mom had came to pick me up at 3;35 and the manager wouldn't talk to her. She made the asst. Manager come back to tell my mom I had to finish my shift I couldn't leave. My mom then parked and called the store. My mom had saw how pale and shaky I was. The manager got so uptight with my mom told her to stop yelling at her. she said she doesn't need this [censor] and hung up on my mom. My mom was not yelling at her. I am also worried of how I will be treated going into work tomorrow, now that I did leave with my mom because I was sick. I'm a very hard worker.. never called in sick. Something defiantly needs to be done about her. This isn't the first incident with a co worker.. I feel bullied and i just don't know who to talk to.. the labour board is closed until Monday and I have to work tomorrow.. I'm also worried my hours will get cut just because I was sick.

Worst experience ever tried calling phone was busy for an hour stop trying got frustrated my burger was dry and burnt around the edges dairy queen on hwy 277 Abilene to I spent over 9 dollars for trash thank you Debra Hickman 5342 taps Abilene to 79605 I was truly disappointed I have never had this experience before usually everything is fine just couldn't believe there was no way to solve this issue

50+min wait in drive-thru... Its ALWAYS like this... Restaurant was filthy on the inside per i went in to request a refund... Had 3 cooks cooking with no hair net/gloves... The cashier then opened the register to refund myself & 2 other customers and asked if I would watch the opened register while she fixed something in drive thru with another customer... These employees were confused & customer service was non existent which is the normal for this location!

I Purchased 2 combo meals with large onion rings. They were almost all burned...many of which were uneatable. I would have complained but my wife doesn't like to do that so wouldn't allow me to. So passing it along here. From DQ store in Meridian, Mississippi on Hwy 39 N. I would think the store clerks would notice all the burned onion rings and not given them out.

The dairy queen near our house Pearland tx near Pearland town center has made 2 claims on me through the drive thru that I was passing counterfeit currency. The first time it happened i was confused and asked what could be done and they said nothing. I could not examine the currency and I was told to pay again. I didn't think anything of it until it happened again with currency that came from somewhere completely unrelated. I find this highly unlikely. When I said they had told me this before they immediately became defensive. I would like someone to investigate this as I believe the employees are involved in quite a scam.

Perhaps someone at corporate can tell me where I can use my coupon in Illinois. Photo attached. This coupon was given to me by my family who travel frequently between their home in Madison Wisconsin and my home in Charleston Illinois, and who often stop at DQ for fast food along the way. There is no identifying store on the coupon, as you can see.

On Friday, Nov. 24, 2017, I was driving home to Charleston IL from Chicago. I would be traveling along I-57, and knew there were several DQs along the way where I could use my "Blizzard upgrade for $1" coupon. I just wanted to try the new peppermint choc chip blizzard.

DQ #1: The first DQ I went to was so convenient because it was in a gas station, and I needed fuel; I thought I'd kill 2 birds with one stone. After filling my tank, I went into the station to get my blizzard and a grilled cheese sandwich. A young cashier waits on me, I present the coupon and she asks 3 other people who are standing by an open back door chatting, "can I use this coupon?" They say yes, I place my order, she rings me up, it doesn't work. With a disgusted look on her face, an older woman comes over, takes the coupon, goes back behind the cook area with another worker, comes back and tells me they can't accept it because they are a private DQ franchise and can't honor the $5 AND $6 Buck coupons, only $5 ones. Me: alright then, thanks. And I leave, thinking okay I'll look for a DQ that's a stand-alone, not in a gas station. Please see the coupon ... there is no qualifying language about private or public DQ acceptance.

DQ#2: The second DQ I went to was a stand-alone, I go thru the drive thru, and say, "I have a coupon for a $1 Blizzard, may I use it here?" He tells me to drive around to the window so he can see it, I start to say I might want to order other items, but he interrupts me and says "just drive around first so I can see the coupon." I do; he tells me no ... it has to be a Dairy Queen Grill and Chill. I confirm that and say, "I have to look for a DQ that's only a Grill and Chill?" Yes, he says. Me: alright then, thanks. And I leave, thinking okay I KNOW the DQ in Charleston (my home town, my destination after a 3-hour drive) is a Grill and Chill. Please see the coupon ... there is no qualifying language about only being accepted at a Grill and Chill.

DQ#3: Finally, I am in my home town, Charleston. I go thru the drive thru, tell them I have this coupon. May I use it? The reply was "Yes, of course." YAY! Finally, after 3 hours of looking forward to the peppermint chocolate blizzard. I get to the window. The person takes my coupon, closes the window. Along comes another staff member with my coupon in her hand, and tells me, "Sorry, we can't use this here. It's not from our store. Do you know where you got this?" Me: "Not at all. It was a gift." Again from the staff: "Well, I'm sorry. Our coupons are stamped with our name." Me: Alright then, thanks.

By then, they had my food fixed and waiting for me, and by then I was genuinely hungry, so I told her I would go ahead and pay for the regular price on my meal. I also didn't want to let her know that by then I was pretty angry and frustrated, and I didn't want to be the mean old lady complaining at the window. Please see the coupon ... the store where my family got the coupon did not stamp it nor put any qualifying mark or X or address on it, to give a recipient any idea that it couldn't be used in Charleston Illinois or anywhere.

I did not receive a receipt, and I paid cash, so I don't remember exactly what I paid for my meal. I had the small blizzard and an order of pretzel sticks.

So ... I have a coupon for a free small sundae or upgrade to a small blizzard for $1 that I apparently cannot use! I'm disappointed, frustrated, annoyed, angry, and as good as that peppermint chocolate blizzard might have tasted, I really didn't notice due to what had just happened 3 times in order to even get the small blizzard.

Following your direction listed under "complaint details, " I believe I've covered everything I can answer to the best of my ability, except for my desirable resolution. Here's what I desire: I would like 3 usable coupons (since that's how many stops I made attempting to use the one un-usable one) for a $1 blizzard. My suggestion to you as a corporation is that you figure out a way to make your coupons universally acceptable, or you include qualifying language on them, and you make stores insist on stamping them or putting an address on them. The consumer should not be the party that has to be responsible for making sure that coupons handed to them are usable coupons.

I came to visit dairy queen on 11/25/17 and nobody took my order. I went through the drive thru and nobody answered. They had this lady standing outside for an hour and nobody came to help her either. Once I tried everything I could, I called another location and they answered their phone. I asked the woman who answered the phone what time they closed and she stated that they close at 10 O'Clock PM. It is now 3:17 PM and this location is not answering their phone, the drive thru, or door. The address is 960 Oakland Park Ave, Columbus, OH 43224. Im sitting here watching multiple cars try and order something and the workers are literally ignoring everybody.

I went to dairy queen in huntsville ontario twice in the last 2 weeks, first time i ordered the chicken tenders meal deal, they charged me 1.10 extra because i wanted a few peanuts on my sundae, then i get my meal and there was may 15 fries, 3 small chicken tenders, and the ice cream sundae was not swirled to top like it is suppose to be, the hot fudge was lacking, there was maybe a tablespoon of fudge on it and the whole thing was covered in peanuts, way to many, i complained to the girl at the counter and she said next time i come in she would make my sundae, on top of that they would not give me a receipt for my meal, i had food poisoning from my lunch there, but i did not give up, i thought i would give dq another chance, as it is one of my favorite places, so my husband, daughter and i went there the other day, and again no receipt, the girl got the order wrong, tried to over charge me, and the onion on my husbands hamburger was huge, nobody cared enough to chop the onion properly and there was some kind of red sauce on the top of his bun, i again ordered the chicken tenders meal, the fries seemed like they have been cooked twice, they were so dry and crunchy, i asked for a few peanuts and they said they would have to charge me 1.10 for a little spoon of peanuts, like really, so i complained to the girl at the counter and she didn't want to do anything about my food. so i am done with the dq in huntsville, they need to learn, customer service, how to cook and portion control.

I am allergic to onions. I have come to this establishment almost everyday I work with minimum problems, until today where I ordered breakfast like normal no onions. They gave me onions. No problem I thought I walked in pointed it out waited and got the fixed meal which I checked standing there in front of them. It had onions. This was 3 breakfast burritos which had onions on All of them. Not just 1 but All now twice. I showed them they then argued with me, not just 1 but 2 people that I didn't say no salsa (which contains onions) you can see onions in them and they still gave me an attitude and threw them back saying to remake them that I hadn't asked for it and that I was wrong pretty much. So I got my refund then walked out

The food taste like [censor] at the yermo ca dairy queen location. They have a dirty janitor who works at the shell cooking some foul smelling chicken for the crispy crunchy. While the dairy queen workers are using the same oil thay he cooks in. I'm disgusted by this location an can't believe they still operate this business the workers at dairy queen are rude as [censor]. They do not care about their customers. They told me that the oil is fresh and he never cooks but i've seen him cooking multiple times. Plus i've seen him picking his nose and then continues to cook. I've said something to the manager kennia and she told me she would handle the situation. But all she did was talk [censor] to another worker. Very unprofessional! This location s needs to be shut down. And I will be reporting ro the health department!

Just went to idabel, ok dairy Queen. Sign in drive thru speaker says : "help us win. Order 10 tacos get a free dilly bar". I did just that.
Didn't receive a dilly bar, and when asked them about it I was told "hold on, oh that is only on our 99 cent taco Thursday." I said, "then why don't you post that on your note."
I will never return to Dairy queen in Idabel, ok again. And will not recommend this place to anyone. Very poor service, and very poor business etiquette.

I go to the Dairy Queen located on S. Wabash in Chicago Il. I always purchase the ice cream cone (large), recently the workers and managers especially the young black men and a female manager have been selling me and making the clerks sell me a medium size cone for the price of a large cone.

One incident a Spanish clerk sold me a large cone for the price of a large cone and the manager or supervisor made her get rid of three large cones and made her sell me a medium cone for the price of a large cone.

I felt sorry for the female clerk because he "threatened" to fire her. I took the medium cone for the price of a large cone so she wouldn't lose her job.

This has been going on for a very long time and I started to take pictures so that I have hope of this type of customer service.

I went to the dairy queen in Casa Grande Az and the employees (two of them) were very disrespectful, I asked for a chocolate sundae add strawberries and they gave me huge issues about it. And when I got to the window to pay one of the employees gentleman rolled his eyes and wouldn't give me my ice cream for me and my family. Finally gave it to me melted and I left. Well today 11/16/17 we went there again got to the window to pay same gentleman threw his hands up at me and rolled his eyes and wouldn't open window to get payment. I am very upset with the situation.

When through the drive through in Sioux City IA, order a medium peanut butter sundae with chocolate ice cream. This is the 3rd time I have ordered this and as you will se in the picture the ice cream given to was very limited. I was hoping to get a little more than was given to me. I have never been given so little for a sundae and I have gone to DQ for years. It's just keeps seeming to get worse...

I just left the Dairy Queen at Pompano Beach Florida on Federal Hwy after driving 25 mins for a couple blizzards.
The manager, Luanna told us we could not get an extra cup to keep our blizzards cold for the way home, we said we would pay for the cups and she said she would have to charge us for 2 more blizzards! What? I was so shocked I asked for the manager and she said she was the manager.
Is this Dairy Queen policy? I just can't believe it, such poor customer service!

The cashier who made our ice cream was extremely rude. Very unprofessional made my little 7 year old son upset. We don't get many treats especially not Dairy Queen so when we do it's a big deal and she ruined that for us it happened in the Royal Palm Beach Dairy Queen.The girl behind the counter had blonde shoulder-length hair she was rolling her eyes and wheh my son ordered he said he wanted chocolate chip cookie dough ice cream he was continuing with his order and she cut him off and said what?...what did you say? He then got a little nervous and scared and replied again chocolate chip cookie dough ice cream.she said what?!?!, again very rudely. I told her what he wanted and she said that we don't have that! I told her that we had it here before that the person before just put the chocolate chip cookie dough topping on top of vanilla ice cream. She said she guesses she could do that my son was very disappointed to find out that he had about three pieces of cookie dough on as ice cream when the last time it was filled also he got rainbow sprinkles on top and there was barely a half a spoonful not much ice cream in the cup I got a mister Misty and it wasn't slushie at all it was half liquid my son told me he never wants to go back there again as he was crying very very upset