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Dairy Queen Complaints Summary

46 Resolved
865 Unresolved
Our verdict: If considering services from Dairy Queen with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dairy Queen reviews & complaints 912

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8:29 pm EDT
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Dairy Queen refund

Went to store on the eastside and ordered the midnight truffle blizzard when i picked up my order it was vanilla with few choclate pieces so i told them i had went to a different one about a week ago and it was made the way the advertisment shows well they told me this is the way they make it ;i said well that's not what i ordered and asked for a refund;i was then told they could not give me a refund because it wasn't their mistake it was mine ;why should i tell them how to make their orders they should know

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LLocke57
Cross City, US
Jun 28, 2009 3:00 pm EDT

I take my 2 grandchildren every Sunday after church to Dairy Queen for Sundaes. I have for about 6 months now. Today we did the usual, only this time about half way thru a sundae my grandaughter took a bite and ended up with a dead beetle in the middle of her ice cream. I went in to speak to a manager. One of the crew members took the sundae to the back. She returned and said it must have flown in thru a window in my car. First off my windows were up and second the beetle was dead soaked in ice cream. We only had the sundaes a few mins. it was less then half eaten. They did offer a refund or new sundae! A new sundae knowing that their ice cream had a dead bug in it! What ever happen to hygene? Instead of getting upset I am posting this... I will not eat there again as much as I love their food! Cross City Florida hwy 19...

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1:12 pm EDT
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Dairy Queen bad attitude

Dairy Queen located at 2019 Pepperell Parkway in Opelika, Alabama 36801 I have gone to this particular Dairy Queen approximately 7 or eight times. Every time I have been in there the people who take orders do not smile and they behave as if they would rather be anywhere than there working a job. I have gone through the drive through on three occasions when there was no one eating inside the restaurant and absolutely no cars in the drive through lane yet the person on the intercom would immediately say "hold please" and not get back to me for a few minutes. I have talked with many other people where I work who all say they have the same problem at that Dairy Queen and that the people who work there are snotty and rude.

I had out of state company on December 19, 2004 and they all wanted to get come ice cream in the evening. We went to Dairy Queen. Two of us wanted a Hot Fudge Sundae with bananas and the waitress said they don't have that. I asked if they had any bananas and they did. The waitress said they can't put bananas on Hot Fudge Sundaes because the owner-manager won't let them. I told her I would gladly pay for the banana that went on it and she still said she couldn't make them that way. I asked her if she would sell me a banana so I could put it on there myself and she said she couldn't do that. The two of us who wanted the Hot Fudge Sundae with bananas ordered a banana split with all hot fudge on them even though it was more than we wanted to eat. Then the waitress said they were out of nuts and whipped cream but they charged the same price as if the toppings were on there. The waitress was very rude during the whole encounter.

I know that all Dairy Queen's are not run in this manner because my Son and Daughter-in-law said the Dairy Queen in Auburn, Indiana would make them a certain sundae that they didn't have up there, but that they used to get here in Opelika, AL. She said they asked how it was made and even what price they charged so that they could make it for them.

This Dairy Queen is a disgrace to this area, who is trying to promote good will and growth.

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10:19 pm EDT
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Dairy Queen assistant manager talking

I recently quit my job as manager for very personal reasons and i am now getting phone calls about the new assistant manager.These calls are not only from friends but also from loyal customers that tell me that this woman is bad trashing my name. We live in a small town everyone knows everyone and my customers will always be important and I dont appreciate this kind of name trashing not only for myself or for my husband. I will notify the cooperate office and also the new manager in charge. I have no regrets and I also hold no hard feelings to the new manager.But when it comes down to my getting phone calls from customers then there is something with the management. I appreciate everything that Jane and Wade did for me and my husband.

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never again1
Basile, US
Aug 20, 2009 8:51 pm EDT

[protected] around 2 P.M. I visited as a daily customer and was watching as they were having trouble with the ice cream machine nearly the same time, right after i got my ice cream, i went and seated myself to a table to enjoy my desert and saw a girl with long black hair running to the front of the building look like she was in her mid 40s screaming for someone to go and smash a big cockroach meanwhile she was cursing at one of her co-workers because they wouldn't do it for her. Every worker looked like they were on drugs and it smelled the marijuana from the workers walking to take my order. I would very much appreciate it if these problems would be taken care of and everyone be drug tested for the safety of your future customers.

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VLYNN
Powder Springs, US
Apr 07, 2011 4:26 pm EDT

We went to Dairy Queen ordered our food and was first overcharged then the cashier did not have the change fund to give me the change back so I gave her the coins and expected her to know to give me back the bill, but she couldn't because she could not count the money from what she had in her hand and what was on the register. This is not an a one time happening at this location I have been overcharged and shorted change on a average of every second to third time I visit this store. When called on this they throw a fit and act like I am a pariah on society. Too bad for them I am a
business owner in the area and have lots of contacts myself and the word will get out to watch your money or try the other location in Austell or at Avenue West. The main problem is this was a family member of the owner not a regular employee who would have been fired for lack of knowledge. Oh well family comes first I hope they remember that when the bills come due.

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Belee
, US
Mar 13, 2012 1:29 am EDT

Two of us went to the Dairy Queen located on Valley Blvd. in Bloomington, CA. We placed a simple order of a Chicken Salad and a Cheeseburger and fries. 15 minutes later we noticed they were serving numbers past ours. We inquired and they told us our order was not ready yet because a salad takes a long to to prepare .

Hmmm.. let's see, lettuce, tomato, some cheese and chicken! They brought us our order about 5 minutes later. Instead of a bowl that the salad comes in they had ripped off the top of a box and put it in there. This made it very difficult to eat and I had to throw the remainder of my salad away because it couldn't be transported in a leaking box! The cashier said she would inform the manager of our 20 minute wait, but the manager didn't even have the decency to come out and appologize. I will never frequent this place again and probably never go to another Dairy Queen again. I find Sonic as good, and their ice cream is better.

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Ron Courtney
,
Aug 18, 2008 7:01 pm EDT

While visiting the Dairy Queen in Wellston, Ohio on 08-18-08, they were out of vanilla ice cream. I don't know for how long they had been out. I can't imagine running out of ice cream at a Dairy Queen. This store also has the dirtiest windows I have ever seen in a food business. This is a constant problem. The employees also don't have sanitary
habits. On this date. I don't think they even knew we were in and out after reading the sign stating they were out of vanilla ice cream. We won't eat any food products at this Dairy Queen, because of the problems mentioned.We have always liked the Dairy Queen products and this is the closest one to us.

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Rebecca johnson
,
Jun 20, 2008 8:41 am EDT

I have been a customer at this Dairy Queen for several years. My family and I have been coming in at least twice a week to have dinner. We are always happy about how we are treated and are service is normally great. But for about the past month I have realized that we have been have been waiting a few minutes long and the employees don't seem as respectful as before. I understand that you have had a quite change of employees for the past few weeks, but that is none of my concern. I am writing to you about a certain individual. I believe that she is a manager and to my knowledge she has not been there very long. She seems to be the manager working everytime my family and I come in, but I realized that she really doesn't help out her co-workers. To me this is a concern because I do come in very often and I believe there should be something done about this. Usually when we come in your crew is rather busy but I don't mind the wait. This certain person is always walking around and seems to do nothing! I notice this everytime I come in. The last time I was in the restaurant she was asked by a few coworkers for help and she would say okay and just walk away. As a manager she should be as helpful as possible with whatever she can do. Instead She gives then attitude and seems very rude. I have been in your restaurant very frequently lately and I have not once seen her take someones order or make it. One incident when I came in one afternoon her and another manager I suppose, took an employee away to talk to her and they were telling this employee how she wasn't doing anything right and she was to slow. I understand that there is a point when to say something and when to put someone down. When I come in I observe, and I have figured out this managers name is Cher. I believe that this woman should be talked to. I believe that some changes should be made with the way your employees treat each other. I understand that sometimes I could come in on a bad day but everyone should be treated with some respect. As I said my family and I are loyal customers at your store and there should be no reason for us to not come back.

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ceasar, pauline
Beaumont, US
Sep 20, 2009 3:30 pm EDT

At approximately 12:55 p.m. after church service, I went to the loction noted above and ordered a large caramel malt with no milk added. The worker completed the order and then informed the male manager that she had done so and discribed the order. Immediately, the manager became upset and expressed himself in an angry tone and instructed the worker to discard the malt and start over making the new one with milk. As the worker explained once more that I did not want milk, the manager stated, "I don't care, make it with milk". I observed this discussion and it did not conclude until I tapped on the window, advised that I could here the discussion, and requested that the order be canceled and my money be returned. I did not understand the manager's level of upset. I am certain the the amount of icecream served fot the malt is the same with or without milk. It was distrubing to observe his behavior and tone.

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Keisha31
Corinth, US
Mar 13, 2012 6:57 pm EDT
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I ordered two small blizzards. They are currently advertising a special where the second blizzard equal or smaller size is $0.99. I pull up to the drive thru window and they only charged me for one. I then tell the gentleman that I ordered two he then charges my credit card for the second one. I check my receipt and he charges the second one at full price without even telling me. I then explain to him that the second blizzard is only suppose to be $0.99 and he tells me there is nothing he can do but leave a note for the day shift manager. I told him it was unacceptable and that I wanted to speak with a manager. He tells me he is the manager on duty. How can a manager not be trained to fully operate his/her shift?

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Mary
,
Aug 04, 2008 6:31 pm EDT

On July27, my mother-in-law, a friend and I were traveling and stopped at the Dairy Queen in Town Creek, Al. The employees acted as though they didn't want to wait on us and they were in no hurry to get the orders out. There was one out front and two in the back and they all acted as though they had other things to do, like talking! They just stopped what they were doing and starting talking to each other. I was not the only unhappy customer. My friend got her order and was almost done with it before we got ours. Will never stop there again!

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PauletteR
Shreveport, US
Feb 02, 2009 3:04 pm EST

I was making a complaint without being rude and was getting a refund for a last perchas I had made. The manager kept trying to make excuses for the mistake that had happened and well i'm five months pregnant and I cannot get upset so I kept saying I didn't want to hear it. And that igt was ok and that I didn't care anymore and when I was about to drive off the manager yells to me fatass. I need help I want to know what can be done and I want that manager to understand that if she is working in a public place where she treats customers she should not speak like that.

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Hailey Winston
Highland, US
Oct 29, 2009 5:06 pm EDT

I had ordered some food through the drive thru, and a young lady had taken my order. She was a bit snippy that I had taken a while to order, and seemed upset with me. She handed me my ice cream like she was shoving it into my face and had a sarcastic tone to everything she said to me. I asked her for some napkins and she gave me a huge stack, most likely to shut me up. I told her I didn't need that many and she scoffed after she closed the window.I would expect a little more cordial response, because I am a customer. I was not rude to her, nor did I make her job any harder, her job is to serve me. Also, the ice cream, which I ordered a peanut butter cup blizzard, had almost NO CANDY in it. All in all, her demeanor was unpleasant therefore making me have an unpleasant day. I don't think I'll be visiting this Dairy Queen again.
Thank you for your time.

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9:16 pm EDT
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Dairy Queen rudeness of establishment

The following a copy of the letter I have forwarded to dairy queen's Corporate Office as well as the Owner and District Manager for our area.

Tonight my fiancee and I visited the location located on College Ave. in Normal, IL. We went through the drive through and requested the 4 for $5.00 deal with 2 hot dogs, a strawberry sunday, onion rings. We also added a chicken wrap and a butterfinger blizzard extra. When we arrived at the pickup window, the associate handed us our bag. We noticed that there were no hotdogs included in the bag. When we questioned this, the associate was very rude and called over another associate who called us liers and told us that we never ordered any hotdogs. At this point I asked her to call her manager. She refused to at first and told us that we didn't pay for any hot dogs and that we were not going to get them at all. Again I asked the associate for a manager and she refused. She once again started arguing and at that point I stopped her and said, I asked you for a manager, not an excuse from you now get me your manager.

Finally about 3 minutes later a manager came to the window. I explained to her that I am not questioning if I was charged or not, but I told her that I had a problem 1. with the fact that I was refused a manager when I requested one, and 2. that the associates at her establishment were not accurate and I asked if it was their policy to argue about the accuracy or their order taking. At this point she got very rude with me and told me that we would have to pull back around the building. I told her that it was not our fault that her staff couldn't complete an accurate order and that I should not have to waste my time going to the back of the line for them to correct a mistake that they made. She then told me that she would bring the hotdogs to our car...in 3-5 minutes. Also she was going to make us still drive around, or come inside to have my card charged a 2nd time. This is the worst customer service I have ever receieved and I was very offended when the manager came to the window and started yelling at us when we didn't do anything at all. It made me even more upset when she tried making excuses about the lack of competence in her establishment by blameing it on the fact that she had 3 new people and that she had people call in because of the weather (which it was 60 degrees out and sunny this afternoon). I at this point requested a refund which was refused to me.

Again, it's not my fault that they couldn't provide the training necessary to run (might I add) a very very easy job.

I am requesting that my charge be removed from my card and that this establishment be re-trained to provide better customer service to us. My fiancee was in tears because of how poorly we were treated and we will not be returning to ANY dairy queens again.

I expect a response if you truely care about your customers.

Gary Stewart

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vmwoolu
Prophetstown, US
Jan 16, 2014 9:53 am EST

Mr. Stewart,
I work at said Dairy Queen, and we haven't had a female manager at the location for almost two years. I would hope you would reconsider visiting our location and giving us another try. I feel we now have highly trained employees and easy to work with managers that would properly serve you. Just a thought.

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badash2792
, US
Apr 28, 2011 7:08 pm EDT

Your "not another sour one" comment was unnecessary. Of course they aren't going to give you another sour one, they found the problem.

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11:12 am EDT
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Dairy Queen poor customer service/incomplete preparation of food ordered

On 3/8/09 I visited the DQ on Airline Dr in Bossier City LA with my daughter and 3 grandchildren. There were no other customers in the restaurant when we arrived and ordered. Order consisted of 2 kids meals, 2 steakfinger baskets and 1 shrimp basket & large order of onion rings. After paying $32.00 for our order we sat down to wait, and wait, and wait, and wait some more to a total of 35 minutes. In the meantime 2 other customers came inside, ordered and received their orders to eat in. After inquiring twice our order finally came up minus the large onion rings, with no gravy in the steak finger baskets and missing the texas toast for each basket. The kids meal with the cheeseburger had meat pattie that was totally charred. When I complained about the charred meat patty and missing gravy and toast I was told that they would get another patty and take care of the missing basket items. After another 23 minute wait the new cheeseburger was brought to our table. No gravy or texas toast came to the table. When I asked to speak to the manager I waited another 15 minutes until he arrived at our table. At this time he told me the gravy machine was down so there would not be any to go with our steak baskets and he was out of texas toast & could offer us a toasted bun bottom. When I asked him why we were not told the item would be missing at the time we ordered he had no answer except that there had been a shift change and he had just come in and did not know any answers to my questions. He then offered to discount any treat we would like to order. At this point, me being the very livid and unhappy customer I told him I thought that since I had paid $32.00 for food orders for my family and did not receive even 1/2 of the order correct he sould give us a free treat. After he went back behind the counter and mulled the suggestion I had made he finally gave us 1 small dipped cone, 1 reg. cone and a small oreo mint blizzard. This DQ has just done a major inside and outside updating to the facade. They are in serious need of employee and management updating or all of the updating will have been in vain. I have lived in Bossier City 23 years and before now have loved going to DQ even tho there were some service and cleanliness problems during the years at this particular DQ and the employees changed it seemed too often. Most of the time at least they tried to be friendly and assert any problem they thought needed to be addressed. The crew that is in charge currently do not know how to deal with customers or care to take the initiative to make a customer satisfied. The public is very important to DQ at this time in the current economic state of our country. Someone in management needs to address the situation at this particular DQ or the customers will take their business elsewhere.

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Dairy Queen - sex at work

Why is it that alot of people are getting fired from smith dairy queens in texas, but when it comes to complaining about two employees (one is a shift leader!) having sex in the restrooms, behind the dumpster in the storage building, wherever.. no one really listens?? I have to say I work there, and i'm sick of this situation and so is everyone else that...

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3:46 pm EST
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Dairy Queen metal in ice cream

I purchased a blizzard for my son and once we got home, he bit into something very hard. There was a peice of metal off of the shelving inside his icecream. Luckily he was not hurt, but this could have been a deadly mistake. How can an employee be so careless. After returning to the store with the metal, I was refunded my money. Wow. My son could have choked or been severly injured and the manager gave me my three dollars back. How thoughtful of him.
PLEASE BEWARE. Someone may choke next time. I will never return to any Dairy Queen again.

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pocket monster
powell river, CA
Mar 11, 2011 1:16 am EST

Anything could get metal in it. The blizzards are mixed with metal machines. Yes, it could have been dangerous but it's not anyone's fault...

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12:52 pm EST
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Dairy Queen blames customer for their mistakes

I called in to order a cheesecake blizzard cake for a birthday. Thinking everything was good we cut into it and it's their nasty basic chocolate cake. I called them to see what happened and to get it fixed and they consistently sd that I didn't specify I wanted the cheesecake cake. When I called I told the 1st person on the phone that I wanted to order a cheesecake cake then I guess they gave the phone to someone else to complete my order. I don't know how I was supposed to know this. So because of there laziness and lack of communication they just ordered me what they wanted me to eat. So I have this cake that we don't want. I called the manager and she kept blaming me for it saying I should of specified, which I did, what cake and it's my fault. The only way they will give me a refund is if I have the whole cake to bring back. I told her I do have a child and she expected after happy birthday to eat a piece of her daddys cake so she ate a piece, but the rest of it is there. She sd she wouldn't give me a refund since it's been cut even once, I guess they just resell the old cakes that people brought back, and how was I supposed to know I have the wrong cake w/out cutting into it. The "owner" kept argueing w/ me like a child, going huhhhhhh and blaming me for the whole situation. She obviously don't care about her business and her customers. This is the 1st time I bought a DQ cake and the last. Probably even the last time I eat at any location. Myself working in customer service I couldn't believe how she was treating me. It's like she wants her business to go down and if I was Dairy Queen I would NOT let her be an example of my business.

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knreeves
Florence, US
Sep 27, 2009 10:12 pm EDT

This is absolutely horrible! I can't believe she wouldn't give you a refund! But please, don't blame all DQ stores. The store I work at would have fixed it. That has actually happened before and it was fixed. So give DQ in general another chance.

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omgitzpenguin
Danville, US
Mar 14, 2009 9:42 am EDT

My god. As I have said many times, each DQ is individually owned/operated. They can do whatever they want as far as customer service goes. Why would you not ever eat at any DQ because of this. Dont blame all of them because of what this one does.

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9:06 pm EST

Dairy Queen closed during business hours for time longer than stated on note.

It was 7:55 pm Tuesday evening 11/11/08. Sign on door stating "Will be back in 10 minutes." I waited for 15 Minutes and no one came back at the time that was stated. Door was locked and all the lights were on in the store. Left the property and returned home.
I don't think the store should have been left without an attendant there.

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Shaggybeard
Las Vegas, US
Jul 12, 2013 7:58 pm EDT
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Portion size was extremely small. Wanted to file a complaint with the manager, but the only people running the store were two very young teenage boys. I feel like I got robbed.

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helloolton
, US
Oct 16, 2011 6:24 pm EDT

Service is awful. DQ did not have any oreos bananas or ice cream to make our blizzards. Is not a warm welcoming environment and I am upset at the time we had to wait for half filled blizzards .

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trackon
, US
Oct 12, 2011 7:59 pm EDT

We had the worst meal ever at the the dairy queen in Rogers, MN. Sandwich was cold and greasy, salad was cubed chicken with lettuce ends - absolute crap.

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phrawgee
Prescott, US
Sep 30, 2009 10:43 pm EDT

Chicken Basket. Chicken had the taste of deep fryer only! COULD NOT TASTE CHICKEN! Took one bite and threw rest away. Oil not changed in a long time obviously! DISGUSTING!

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TFK
Burnsville, US
Sep 02, 2009 1:44 pm EDT

I just got back from the DQ ... ordered a foot-long chili dog .. got back to the office to open it ... it was disgusting ... the dog looked microwaved and the chilo looked burnt.. actually probably left over from the day before ...AVOID this DQ ... I am done with it.

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Beverly Ludwig
,
Jul 31, 2008 4:36 pm EDT

The past few times I have purchased orders at Dairy Queen they have been incomplete or just completely wrong. Today I ordered a Chili/Frito Cheese Burger, got home, and there were no fritos.

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hawk
,
May 13, 2008 9:35 pm EDT

The Dairy Queen at north hill mall in calgary. The owner and the employees at this DQ never were gloves when preparing food.

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Kelley Hostler
Fort Worth, US
May 21, 2015 10:53 pm EDT
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Tonight I drove to the Dairy Queen on Montgomery St. in Ft. Worth, TX., I arrived right at 9:52 and tried to place my order in the speaker outside but before I could say anything a recorder came on stating that the Dairy Queen was already closed. I looked in the window and saw a staff of people still in the building. This makes the second time this has happened where they close 10 to 20 minutes early. I go to this Dairy Queen at least twice a week and drive from across town to get there, I am thinking of going to another location now. This was tonight May 21, 2015. :-(

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Hydra
, US
Oct 04, 2009 12:40 am EDT

The hotdogs ARE microwaved. Just letting that be known. The chili, I'm not so sure as that is done in the morning and I don't work morning shift.

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Karen
,
Jun 20, 2008 8:06 pm EDT

I would like something done about our dirty DQ in Rosemount, MN. I can no longer go there because it looks dirty and the staff if poorly trained on hygiene. It is a disgrace. I don't recall it being like that in the past.

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2:38 pm EDT

Dairy Queen rude employees and wrong orders

Almost every time my husband and I visit this establishment, we get rude employees and the wrong order. Most of the time when we go there, the employees are talking amongst themselves or their friends outside the window that is not taking customers orders. One day when I went there, there were four employess talking to each other, not paying attention that there were customers at the window waiting to place orders. One of the employees looked at me then turned away to finish her conversation . So I finally said " excuse me, does anybody work here?" She finally said 'what do you want" with an attitude. I gave her my order and when I got home, once again, it was wrong. There is also a very tall, brunette female employee that works there that is constantly rude to my husband. He went there last night to order our usual, and he noticed that she didn't put the nuts in the Blizzard that he asked for and made mention of that and she said "I know what I am doing" and dumped a scoopfull of nuts on the top of it, not mixed in it like normal. And when he was given the sundae he ordered, he said to her, I ordered a large sundae and this looks smaller than the small I usually order, and she said "I know how to make them and this is all your getting". The icecream didn't even fill 3 quarters of the cup. She has been so rude to my husband so often that if she is the next employee to fill an order he will tell the next person in line to go ahead of him so he doesn't have to be waited on by her. Unfortunately when he went there last night, there were no other customers behind him and she was the one who waited on him. He was so upset by her once again, he said that he will never go there again. I have tried calling the store quite a few times to complain, but am always told that there is no manager there to speak to me. How sad it is that with employees like these, it is driving the customers away. Pretty soon there will be no customers for those rude employees to be waiting on. If I treated the customers where I work, half as bad as the treatment we get from there, I would be fired in a heartbeat. I feel like I can't get any satisfaction from my complaint because I can never get ahold of the manager. I just wish I could get the owners name and number so I could complain to that person. I wonder how many other customers they have lost because of their employees. No more customer loyalty here, I am taking my business elsewhere. Love the ice cream, hate the so called "customer service".

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IgnorantPeopleAnnoyMe
, US
Aug 25, 2017 11:15 pm EDT

I agree that they should just remake it if they made it wrong, but realize EVERYONE makes mistakes. Just cause they work at Dq doesnt mean they will do everything perfect everytime. Take under consideration how many costumers a day and how long they work.

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Nathan
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Oct 17, 2008 10:58 am EDT

Dairy Queen employees try there hardest you get very busy at times, but the dairy queen i work at has few complaints. I think that it might just be the location you are from, but here we are very polite and will do anything to make the customer happy. I am extremly sorry that one of our dairy queen employees had the nerve to treat you like that.

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H
3:27 pm EDT

Dairy Queen not hiring under age people

i have a cousin living with me amd she recentlly went to apply at dairy queen and the new manager(i know she new because the old one just left ) told my cousin that she was not going to hire anyone under 18. that not legal then as my cousin was walking out she saw that ther were some children cleaning the dining area now ill say they are about 9, 10 yrs old and they called her mom that just bad managment

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M
12:55 pm EDT

Dairy Queen bad service/bad food quality

I stop at this Dairy Queen at the Antioch Hickory Hollow Mall I had just finish watching a movie and was somewhat hungry and decidie on Dairy Queen since it had a small chicken wrap which I felt it would satisfy my hunger till I got home. It was late so the Mall and the Food Court was not busy at all.

I approach the counter and to my right was a young kid (who work there) having a conversation with two young ladies it look at if they knew each other maybe from school or he was just accepting there flirts, But he was very attentive to them and did not ackowledge my presence. There was an 0lder boy working the register and to my Left there was an even older young man sitting on top of the counter chating with a male friend. Fianally the cashier ask me what I wanted to order, I decide on the griiled chicken wrap and a small coke. He charge my card for the order $2.93 and gave me the small drink. He went ahead and took another order from a young lady and started to make her ice cream orders.

Meantime I don't see anyone back in the kitchen and the young boy to my right was just chating away with the two females, and the other guy continue on top of the counter talking to his friend.

Finally he gets off the counter and started to look at the screen and sees my order was taken 6 mins ago.

Starts to scoll at them and tells the boy talking to the girls to get his but back there and make the chicken warp. This young man had been talking touching and for my taste needed to go wash his hands before making my chicken wrap and even put on some plastic gloves.

But he did not do that he grab a tortilla no heating it up whatsover it was cold as a turkey grab my chicken with his hands and then the cheese and lettuce rolled it up and this is how I was served a Dairy Queen Chicken wrap.

This has been the worst customer service and the hygine used to make this food was at the worst I have ever seen. With disbelief I Step away form the store counter and with in 2 feet there was a trash can where i proceeded to dispose of this chicken wrap there was no way I was going to consume that into my body.

The store #18396 the time of the incident according to my receipt was 20:45 9/20/08

I will never eat from a Dairy Queen ever again.

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C
8:57 pm EDT

Dairy Queen ice cream not frozen

I have been going to dairy queen for years, ever since a kid, i just had my birthday and bought and ice cream cake from there and it was awesome no complaints there.

Well me and my mom went Saturday Sept 13, 2008 around 8:30 PM, they were of course busy since they had new people in there, i waited in line for 15 minutes to be served, i was using a birthday coupon for 1 160z blizzard and 1 160z blizzard free. i ordered:

1 Choc Cherry Love
1 Strawberry Cheesequake

Well i waited another 15 minutes for those blizzards, other people were getting there food before i was, well when i finally got my blizzards they didn't look right, they looked a little soft.

well i went on my way and in the course of 3 minutes driving home my blizzards went from semi soft consistency to a liquid milkshake, i ended up drinking my blizzard and so did my mom, this was by far the worst blizzard i have ever had.

I dunno what Dairy Queen does to train there employees but these people in there have had no formal training because the ice cream is super soft and horrible, i just don't think i will be back to dairy queen in a long time until they either train there employees, or clean up there act, like its a blizzard and that was a waste of money, i didn't have time to complain in the store cause there were 25 people behind me and they were waiting too. i think i should get coupons to replace the blizzards or something but yea.

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Dairy Queen Employee
Santa Cruz, US
Sep 06, 2009 5:22 pm EDT

Actually your completely wrong. I just started working at a Dairy Queen and Orange Julius. It takes 5 weeks of trainging for a normal cashier position. I'm training for Shift Lead. I have 7 weeks of training. Theres alot of information one has to take in for training. There for it takes along time to train someone on the basics.

And it sucks that by the time you got home your blizzards with to soft and "runny" but that has nothing to do with someone operating the soft-serve machine. It probably just a common problem that they're expereincing with the machine. They need to store they're ice cream bags in a colder temp. Its not the people there, so get the ### over it

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fdfdfd
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Oct 28, 2008 6:44 pm EDT

lmao.
just put it in the freezer for awhile?
it'll be frozen. like you want it.
DUH

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Rob
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Sep 29, 2008 9:12 am EDT

After working at a DQ as a teenager, I have experienced the problem of real soft ice cream. The soft serve mix is stored in a walk in cooler and the hoses from the machines are connected to them there. The Ice cream does not get frozen until it runs through the machines.

When a store gets busy (as you say this store was) the mix does not have enough time to freeze all of the way. It is not an issue of employee's needing training, but a problem with them being so popular.

The choc-vanilla twist is the worst when it comes to this. Try dipping a Large cone in Choclate. I had one fall out and fall back into the dip. It splashed up and hit the ceiling.

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T
9:16 pm EDT

Dairy Queen problem with manager

Hi, my name is tammy and my sister and i went to dairy queen in cortland, ohio and there was a something in my icecream and very nasty, when you think about it, so we call the store and the only thing they said was bring it back to the store. And wanted me to bring it back. Then the store manger, there called my sister back and said that she lied to them about it after a couple hours like give me a break please. I will never go back to that store because that dont even care about what was in my food. And the manger was making my sister very mad and disrespectlful to her and i got really mad then and, the fact they did not fix the problem and very rude. And he tried to say there was no way because of a camera there. So i would like you to email me back please.

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0oo0oo0o0o
, US
Jul 07, 2009 11:28 am EDT

PERHAPS YOU SHOULD STOP USING ALL CAPS ITS VERY ANNOYING

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2:35 pm EDT

Dairy Queen rude manager/employees

A friend and I went through the drive through of dairy queen in wilmar, mn. After waiting for about five minutes, we finally were attended to. First, I ordered a plain cheesecake blizzard the employee was confused and asked if I had ordered a banana cheesecake blizard. I replied, no plain cheesecake. She then replied, is that all. I then said no and ordered another plain cheesecake blizard with brownie. We pulled up to the window, paid-the total was $6.83. She was obviously still confused as she came back to the window a second time. We explained to her that by plain we meant no strawberries! Five minutes later, a different employee came to the window with our blizzards. One strawberry cheeseake and one strawberry with brownie. I looked over to my friend and before I said a word, she acknowledged that she had made the wrong blizards. We watched them discuss the situation as she returned to the group of four other employees. We waited another five minutes and a older man came to the window, we assumed he was the manager. Before asking us what happened, he accused us of being confused and confusing his workers. He did not hear our order and treated like small children. He told us to take the strawberry blizards and leave. He would not give us a refund. After arguing with him for five mintues, I was so upset I just drove away. At this point it was not the icecream I was upset about-it was the service! We pulled into the parking lot to discuss what should be done. We decided to return to the drive through and ask to be treated as normal customers and just reorder. We were told to wait one moment. The man we had preveiously encountered stormed out of the back door to approach us at our car. He told us to drive up to the window so there would be no confussion about "strawberries, cheesecake, bananas, or brownies". We told him we would like to be treated like anyother costumer and we would like to reorder. He replied in a rude manor "well thanks for the business". We drove up to the window again to pay for the same order-we paid $7.28! A different price than the first time! We are submitting this not because of the wrong order but because of how digusted we were with how we were treated!

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morghan3
, US
Nov 13, 2009 10:10 pm EST

I work at a dairy queen. You shouldn't have been treated like that. It's no big deal if the order was wrong, we just throw the wrong one out and make a new one, blizzards are really easy to make. The customer always comes first.

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R
9:00 pm EDT

Dairy Queen raw hamburger

Today i stopped at dairyqueen restaurant at the willowbrook mall location. It took about 15 minutes to get our meal and on the second bite of my ultimate burger i noticed that the meat was badly undercooked. I returned the burger and asked for a refund. They reluctantly refunded my money with a simple "sorry". They didn't bother to offer me another product to replace the under cooked one. I returned to my seat to finish my pop and fries when the couple sitting near us also noticed their burger was under cooked. This is a dangerous practice for a restaurant to continue doing especially with ground beef. I tried to find a contact number on dairy queen's web site but had no success finding one. What do they have to hide?

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Ihatecomplaining
London, US
Jan 10, 2009 1:45 am EST

Raw meat!

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M
12:22 pm EDT

Dairy Queen mold on chili dog buns

I ordered two chili cheese dogs to go, as I was taking my second bite I could taste somthing different. Upon examination I found mold on the bun of both. If the chili had covered all of said mold who knows. I took the food back to store and they returned my money and laughed. No apology was offered... only embarassment. I have been frequenting DQs for thirty years. Sorry to say, that will be the last time. I will not fail in my attempt to explain to all who will listen what great food and service I recieved on the aforementioned day. The next time someone is in this type of situation I reccomend that the money is returned and a heartfelt apology is given forthwith. Along with that a coupon of extra may stop that customer from moving forward as I fully intend. The Everett health department is my next stop as wellas the better business bureau.

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6:02 am EDT

Dairy Queen tv commercial

I want to know why, when you advertise something on TV, why the Dairy Queens do not adhere to the ad.

We went to our local Dairy Queen to purchase two of the Peanut Buster Parfaits that you are advertising on TV. When we got there, we were told by the "kids" working there that the manager did not want to go along with the ad.

I think when a company advertises something then all of it's franchises should adhere to the advertisement. This is not the first time this has happened at this Dairy Queen.

Needless to say, we left without buying anything. Besides, where was the manager? Nothing but young kids in there.
Perhaps that is why service is sometimes very slow.

I hope that this problem can be corrected because we do like Dairy Queen products.

Thank you.

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knreeves
Florence, US
Sep 27, 2009 9:58 pm EDT

Ads always say participating restaurants only. Maybe you should call and confirm next time...

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omgitzpenguin
Danville, US
Mar 14, 2009 9:49 am EDT

Notice the "At participating DQ restaurants" part please.

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Customer
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Aug 18, 2008 3:16 pm EDT

It's difficult sometimes for every store to keep up with advertisements on TV... franchise owners have the option of adhering to certain promotions, and they do what they think is best for their store. It's unfortunate that you didn't get the product you wanted, but it would be unrealistic [and a poor business practice] to expect every store to be able to keep up with every nation-wide promotion.

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6:51 pm EDT

Dairy Queen rude customer service

Took my two children to Dairy Queen this afternoon. I had no choice but to use my debit card since I had no cash on me. When I was informed that there would be a .75 cent charge I very nicely told the girl " I know this is not your fault, but please tell the owner or manager that I will not come here again if you are going to charge for using my debit card". She rolled her eyes and SLAMMED the window shut. I later called and asked to speak to owner or manager and was told there is no manager and I would have to call back in morning. Left name and #. I doubt owner will even get it. I asked why there is no manager on duty, which I find hard to believe if I am not mistaken this is a health code violation. Having managed a restaurant for 7 years, I believe there always has to be a manager on store site with food managers card. If I don't hear from owner, I will call health dept. I was also told there are "no managers" because "we are all equals here". I am now a teacher and I want to know what ever happened to respect, especially for adults. Maybe these kids should not have a job. I have lived in this town all my life and know a lot of people and will relate my experience to many! I think I have a right to voice my opinion about the .75 cent charge and tried to do so nicely and had window slammed in my face. Flagstaff is an expensive town and I will not be spending my hard earned money at the only Dairy Queen left in this town!

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omgitzpenguin
Danville, US
Mar 14, 2009 9:46 am EDT

K, this is why my store wont use the "debit" option on the machine. Just tell them to run it through as credit and it wont charge it. And really, try to work at DQ or any fast food for a day, you get yelled at and stuff all the time over stupid things. It can get frustrating..

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mastrcheef
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Jul 30, 2008 7:10 pm EDT

Someone call the WHAAAAAAAAMBULANCE!

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8:25 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dairy Queen - food poisoning

Well to put it frankly I will never ever go to Dairy Queen again! I went out to lunch with my fiancee and our son for lunch at around 1pm and I ordered a classic burger with fries and a root beer and my fiancee order a flamethrower with fries and pepsi. My burger was severely dry to start with. At this point it is 12:19am and I am sitting here with a bucket...

Read full review of Dairy Queen and 6 comments

Dairy Queen In-depth Review

Overall Rating: Dairy Queen is a fantastic place to satisfy your sweet tooth cravings. With a wide variety of delicious treats and a commitment to customer satisfaction, it's no wonder why this chain has become a favorite among dessert lovers.

Menu Variety and Quality: Dairy Queen offers a diverse menu that caters to all tastes. From their famous soft-serve ice cream to mouthwatering burgers and hot dogs, there is something for everyone. The quality of their ingredients is top-notch, ensuring a delightful dining experience.

Customer Service: The staff at Dairy Queen is friendly, attentive, and always ready to assist. They go above and beyond to ensure that customers are satisfied with their orders and provide a welcoming atmosphere for all.

Cleanliness and Ambiance: The cleanliness of Dairy Queen restaurants is impeccable. The dining areas are well-maintained, creating a pleasant and comfortable environment for customers to enjoy their meals.

Pricing and Value for Money: Dairy Queen offers reasonable prices for their menu items, providing excellent value for money. The portion sizes are generous, ensuring that customers leave feeling satisfied without breaking the bank.

Speed of Service: Dairy Queen is known for its quick service. Whether you're ordering at the counter or going through the drive-thru, you can expect your food to be prepared promptly without compromising on quality.

Special Offers and Promotions: Dairy Queen frequently offers special promotions and deals, allowing customers to enjoy their favorite treats at discounted prices. Keep an eye out for their limited-time offers to make the most of your visit.

Online Ordering and Delivery: Dairy Queen provides convenient online ordering options, making it easy to satisfy your cravings from the comfort of your own home. Their delivery service ensures that your food arrives fresh and in a timely manner.

Allergen Information and Dietary Options: Dairy Queen is committed to providing allergen information and catering to dietary restrictions. They offer a range of options for those with specific dietary needs, ensuring that everyone can enjoy their treats without worry.

Loyalty Program: Dairy Queen rewards its loyal customers through its loyalty program. By signing up, you can earn points with every purchase and enjoy exclusive perks and discounts.

Social Responsibility and Sustainability Efforts: Dairy Queen is dedicated to social responsibility and sustainability. They actively participate in community initiatives and strive to minimize their environmental impact through various sustainability efforts.

Accessibility and Parking: Dairy Queen locations are easily accessible, with ample parking available for customers. They prioritize providing a convenient and hassle-free experience for all visitors.

Location and Atmosphere: Dairy Queen restaurants are strategically located in various neighborhoods, making it convenient for customers to satisfy their cravings. The atmosphere is lively and family-friendly, creating a welcoming environment for all.

Mobile App and Technology Integration: Dairy Queen offers a user-friendly mobile app that allows customers to easily place orders, track their loyalty points, and stay updated on the latest promotions. Their seamless technology integration enhances the overall customer experience.

Additional Services or Amenities: In addition to their delicious menu, Dairy Queen offers additional services such as catering for special events and birthday party packages. These services add an extra touch of convenience and enjoyment for customers.

Overall Experience and Recommendation: Overall, Dairy Queen provides a delightful dining experience with its tasty treats, friendly staff, and commitment to customer satisfaction. Whether you're craving a sweet treat or a savory meal, Dairy Queen is a must-visit destination. Highly recommended for dessert lovers of all ages!

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Contact Dairy Queen customer service

Phone numbers

1866 793 7582 +1 (952) 830-0200 More phone numbers

Website

www.dairyqueen.com

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