Dairy Queen
reviews and complaints

I'm not sure why, when you pay extra for extra toppings in your blizzards sometimes there is a a bit extra but most the time I have actually had less than if I hadn't ordered any extra! Isn't there a certain amount that u pay for each and every time! ? Is there a certain measurement that your employees are suppose to use? If So I'm thinking you may need to go over that with them again! Thank you!

I have lived in Yorktown all my life and I have finally gave up on the dq here..the staff is terrible..they have not answerd there phone in 3 weeks..if you place an order it takes 1 hour to receive it and then it's wrong every time..the food is wrong..the food is gross..if you order an ice cream they can't even make it right..they use rotten bananas and it's terribel

I Just came from the location at chain lake drive in Bayers lake, Halifax, Nova Scotia. I was treated very rudely by the girl working at the drive thru window. I was not given a receipt. I want to relay how rude she was to me. She glared at me in anger when I asked for lids on my blizzard so that it would not melt before I got home. She openly ignored me when I asked for my receipt and shut the window on my face. I was very frustrated with how rudely she treated me. It happened today, August 15, at around 8:00pm. I would appreciate someone following up on this.

Today(Tues Aug 14/18), my husband and I went through your drive-through, as is our tradition after his cancer treatments. He ordered a large dipped cone as he always does. It's our tradition and it always makes him feel better. Today, we got the usual but paid $2 more for this sad looking cone...this is the second time. We brushed it off the first time...mistakes can be made and it's not a big deal, but the second time, well, it seemed like a bit of a rip off. The store seems a bit sad and tired. The outside has some new tables on the deck area, but the inside is in need of an update.

I'm not looking for anything, other than to provide you some feedback from a customer that loves going for cones and would like to continue going, and being satisfied with the service and product. I'm not the only person amongst my group of friends and acquaintances who have noticed this.

Thank you for your time.

The general manager of Dairy Queen Karissa is rude her kids are always running around screaming and yelling.. Her little boy takes food off of customers plates throws salt and pepper at them.. When she is told by an employee about the complaint she gets him takes him to the office and then yells and screams at him. She very rude to her employees and tells others about her employees that have personal problems goin on.. She likes to bully her employees one after another until she gets what she wants.. She comes in whever she wants takes food without paying for it and takes money out of the drawers or takes a company check and leaves..

This isnt the first time I've made a complaint with no response or action but I decided after being at the dr office all morning I'd give them another chance. Well I was told to pull ahead and they would bring my food out. Which was by no means the problem. The girl brings my food out and not only is it cold but she waited on the other side of the fence until I got out of my car to come and get my own food. I'm pregnant and was miserable and just ready to go home. I felt that was so disrespectful of her. I definitely will not be back.

The employee in the Winner, South Dakota area have been going to the local bar in their uniforms and getting into fight and arguments. The main person doing this is Josh Cooper. Josh Cooper, Brindi Felix, and Ashley Antoine were in a brawl wherein they ganged another person. They have also been witnessed smoking marijuana cigarettes with Danielle DuBray, whom is another employee. They are out in the community and simply out of control...in your uniforms.

Went to Bloomington Il. last evening and ordered two meals. Was planing to eat in but changed our minds as the room temp was so cold. When they brought our orders they didn't turn the blizzards upside down and its a good thing because they weren't as thick as a milk shake even. when I got my cheeseburger opened it had everything on it and ordered onion only. We go to DQ in Clinton Il a couple times a week and have never had any problems. We have also been at another DQ in Bloomington, with no problems. We visit Springfield, Decatur, and Collinsville, all in Il. and have never had a bad experience. Don't know why all the problems at this DQ at 1528 E. College, Bloomington.

My daughter ordered a vanilla shake, making sure to tell the employee about her daughter's peanut and egg allergies. The computer showed allergies, the receipt showed the allergies, yet the employee proceeded to make her a peanut butter shake. My daughter kept asking why it looked different, and the employee kept saying, "it's ice cream". Finally, she asked what the specks were, and he said, "it's a peanut butter shake". No excuse for this. My granddaughter could have died if she drank any of it! I'm sure my daughter will also be contacting you about this.

On Friday 8/10/18 I placed an order at the drive up. . While paying at the window I received a call from my daughter asking for a mint oreo blizzard. I ordered a small & watched it being made. Why I didn't say something at the time I do not know. The employee dropped the lid of the mint syrup into the ice cream as well as a large amount of green syrup. My daughter tried to eat it but it was just to nasty. I worked over time etc--& could not get back until 8/12. I explained the situation to the employee at the counter who got her manager. I explained it to the manager who said she could make me a mini because some had been eaten. My daughter of course had eaten some. She wanted a blizzard & was trying to eat it. It is not about the ice cream it is about customer service which was terrible. I will never ever go to that Dairy Queen again.

I am not one to be complaining about service as I have been in the service industry for a few decades. I stopped at the DQ located at A-388 St Albert Rd, St. Albert AB, T8N5N6 last evening 10 August, 2018 at 9:32 pm. There were 3 vehicles in front of us in the drive thru, (we waited about 6 mins in line) and the restaurant part was closed. We ordered 5 smalls of the new Reese's Outrageous Blizzards, and a small Oreo Firework, a 1/4 lb burger and a medium Orange Julius costing $42.76. We were asked to pull ahead to await our order and waited approximately 12 mins for it to come to the van. When the two trays of blizzards were brought to us and being handed over I immediately commented on the fact that they were soupy and spilling on me. I took one of the trays and handed it to the passenger and the bottom was wet and dripping, and then grabbed the other with another comment of "should they be this melted". The girl handing them over smiled and said heres the burger, handed me the bag and turned back into the restaurant. I live 2.7 kms away from the restaurant. When I got home they were more like a milkshake, not ice cream, and then I was asked what they were. They were literally soupy and if I wasn't covered with ice cream I would have taken a photo. It bothered me that the treats I brought home for the family was a complete disappointment, and tried to call the store to make a query of the consistency. The call would have been around 10:12 pm, no one answered. I see the commercials and that they are held upside down but I could barely hold mine upright as they poured out of the sides. I am extremely disappointed and feel like a full refund would be the best resolution as no one enjoyed their soups and the mess that came with them.
thank you
Karla

At the streator, Illinois location. Ordered a small cotton candy blizzard at this location which come out like no other I have had. It was basically vanilla milk shake. When questioned they would not make another. Then they did not want to refund me. Shift manager was a 20 something female full of attitude and refused to refund. Then she said her manager said she couldn't refund. Then I asked to see her manager. About 5 minutes later she gave me a refund and then told me with attitude" do not come back!"
What happened to customer care? What's with the attitude problems? This isn't the first time I've had issues at this dairy queen. I'll be staying away for sure.

The employees at the Gardendale, Alabama location are rude and they show no pride in the food/ice cream that they are give to the customers. I personally think that they should be more pleasant and put pride in their work. The ice cream I was handed tonight was poorly dipped and it had chocolate all down the side. It didn't even look pleasant and make me not want to come back to Dairy Queen ever again if this is the way that they are going to severe their customers.

To whom it may concern

Date of the incident : August 9, 2018
My phone number [protected]
Name of complaint: Cora Cruz
Branch: Dairy Queen at 1248 Dundas Street East Mississauga, ONTARIO Canada L4Y 2c1

To whom it may concern:

We visited there yesterday at this branch to have blizzard with my son and my sister, to support the campaign. I am just giving you scenario what happen yesterday, this branch wasn't not careful ice cream because they did not washed their utensil properly. My son order SMORES blizzard, and the person who made it did not wash the utensil properly before making blizzard. My son is allergic on peanuts., when she made my son blizzard., she contain the peanuts on it. I have to bring my son at Trillium HOSPITAL last night in Mississauga because he had bad allergic reaction through the peanut butter. People who works here in this branch should be careful making ice cream, wash their utensil to prevent people who is allergy in nuts. This is life and death matters. Thank you for your attention on this matter! Someone has to look this e-mail., and kindly advise me.

Cora Cruz
(Mother of Jordan Arzadon)

My Husband picked up a 6 pack Buster Bar box. When we opened them and ate them, t he nuts were chewy and soft. They tasted old. What a disappointment! He bought them going through a town 12 miles from us and had them in his cooler until home, so they were still frozen when we opened them, and too far to take back to complain. Lot 80022LLL191158114 12:08 bar code # [protected] 2 It would be nice for a refund or coupon. Thank you!

I just paid over 12 bucks for two medium blizzards. I was charged EXTRA to remove an ingrediant from one The Reece Peanut Butter Cups/ Reeces pieces summer special (removed the Reece Pieces) and for Hot fudge that us supposed to be in in the Heath Blizzard. The total was over 12 dollars for two medium Blizzards. Hot fudge is supposed to come in the Heath Blizzard and there was barely any Heath Candy in the blizzard. They apparently never put Hot Fudge in their Heath Blizzards and seemed surprised that it is supposed to be in in it. When I pointed out it was a standard ingredient they said they were sorry but charged me anyway. The location is in a strip Mall and was not the best example of a Dairy Queen in look either.

The ice cream we got was good although they made our ice cream first so it was basically melted by the time we got our other food but our food was absolutely DISGUSTING! The veggies on our burgers were disgusting, they were dry and after I ate just 2 bites I couldn't even eat it anymore. I couldn't believe they were serving it to people. Our fries we cold and I could clearly tell were old. We also tried an order of cheese curds that we will never get again because they were WAY over cooked the cheese was all melted out. It was incredible. We called the place to tell them and they put us on hold and never picked the phone back up.

I was visiting the town of Sherman, TX. Stop in to treat my son to a mini blizzard for his birthday when the worker of Dairy Queen gave us our blizzard, he didn't turn them upside down, because if did, it would of made a mess, because the blizzard was melted. It also took them while to give them to us. He said he was sorry for the blizzards, so I didn't complain about it to the manager. Later when we got home, I told my friend about the situation with the blizzard and told me you should of gotten free blizzard. That's why Dairy Queen turns them upside down.

My husband, five children, and I were traveling through Stanford Ky when we stopped for ice cream. While we were dining inside a gentleman at the counter got very upset. He witnessed while his dessert was being made that the banana was handled with bare hands plus a the servers finger went in it. All he wanted was his money back. The general manager working was African American and started to argue with him. She was very very rude to him. She accused him of making racist remarks. Which we all witnessed that he did not. He only said it didn't matter what color that wasn't sanitary for fingers to go in food. That he doesn't know where her hands have been. We totaled agree with him. I work in the health field and there is too much hepatitis c and a outbreaks lately in Kentucky. The cashier did apologize to him after giving his money back and told him have a nice day but we heard the general manager tell her not to tell him sorry. The way they treated him was awful and we lost our appetites and left. If he calls corporate then we witnessed it. Today's date is 08/05/18 545 pm EST.

We were on our way to Piegon Forge, Tennessee and stopped at the Dairy Queen in Cherokee, North Carolina. As soon as we ordered the girl taking our order had an absolute awful attitude and didn't seem to want to take our order. Very rude and slamming things down on the counter. We also went back to ask for some sauce and she charged us way over for it. Just had a really bad attitude including the rest of the staff. The bathrooms were very nasty and not well kept up.