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Daffy's / Dishonest sale practices

1 United States Review updated:

When I was buying a shearling coat in that store I asked the cashier if I will be able to return it in case it doesn't fit me. The cashier assured me that within 14 days I could return it and even suggested to put the receipt in a safe place since it's an expensive item.

When I came home I tried it on and saw that it doesn't fit me well. I went to the store to return it but the Store Manager told me this coat was on final sale and it's not returnable. I explained her that before paying I asked the cashier if I will be able to return it and cashier assured me that I could. Also, on the receipt it states REGULAR SALE so I was completely unaware of the Final Sale. Store Manager pointed out on the tag attached to the coat where in small letter it says "Final Sale" but I didn't notice it at the time of purchase. She also told me that she asked the cashier and cashier told her that she told me about this coat being on Final Sale and other cashiers heard it too. Store Manager told me and I quote: "This is your word against hers".

My husband wrote a letter to Daffy's explaining what happened at their 18th street store. The response came from Hank Shemmer VP of Stores at Daffy's saying that they have a different version of what occurred. When I read his response I could not believe my eyes. I was in shock. They made up the whole story how the cashier told me about final sale because she saw how hesitant I was about buying the coat but I still decided to go ahead with the purchase. Basically they called me a liar. I was with my co-worker who witnessed everything. She was standing right next to me and she heard me asking the cashier about the return policy and the cashier is assuring me about 14 days return policy and not mentioning even a word about this item being on Final Sale.

The store is not being truthful. I call it a FRAUD. I cannot wear the coat that doesn't fit me. If the cashier didn't assure me that I will be able to return it I would never buy this coat because I needed to make sure it fits me well.

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  • Lm
      10th of Dec, 2010
    0 Votes

    why didn't you just try the coat on in the store? I mean, it's not like its a bathing suit where you would have to go to the dressing room.

  • Na
      9th of Jan, 2011
    0 Votes
    Daffy's - Dishonest sale's practice and abusive sale's person
    1311 Broadway&34th St. NY NY 10001
    New York
    United States
    Phone: 1(212)7364477

    I would like to advise to be very careful when you are shopping at Daffy's! Make sure your purchase's brand matches the ticket attached to the product if it does not you don't have a chance to make a return!
    More then that the cashier girl will accuse you being a liar!!! ... and the supervisor of Return&Exchange section would not help you at all!
    Stay away from this store as much as possible even if you find there prices 'attractive' ! They will do anything not to make a return when you really need it!
    Regards, Nadine Kaplan

  • Ca
      13th of Apr, 2011
    0 Votes

    Its a coat, you can just try it on in the store. Its not like you cant try it in store... how much was it?

  • Ca
      13th of Apr, 2011
    0 Votes

    its a COAT, you should of tried it in store hahahaaaaaa.
    did you eat something before you got home?

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