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Cymax Electric Fireplace / Recieved inferior product/not what I ordered

WA, United States
Contact information:
Phone: 8667409830

I ordered an electric fireplace that included
Multi-Function "slim-line" Remote Control
Heat – On/off button toggles heat between the highest setting and off
Standby – Switches all functions on or off to the previous setting
Volume – Up/down controls the 5 volume levels
Flame – Up/down controls for the 5 brightness settings
Crackle – Three settings: crackle and wind, crackle only, and sound off
Embers – Toggles the rolling ember effect on/off
Sparks – Toggles the sparks on/off
Firebox Dimensions: 23.62"w x 20"h x 10"d
Viewable Area: 21"w x 15"h
Black frame glass front face

The one I got had one setting for flame and one for heat that is it, I could have gotten that down the street, they told me I got what I ordered it is false advertising, I am waiting for a call now to see what they are going to do about it

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Cymax Stores Logo Cymax Stores
Customer Care Service
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115 Reviews
310 4170 Still Creek Dr.
British Columbia
Canada - V5C6C6
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