CyberPowerPC
reviews and complaints

CyberPowerPC needs to be held accountable for the expensive and inoperative products they sell. My teenage son worked and saved his money to buy a gaming system. He purchased his gaming computer from CyberPower on 9/27. The total cost of this system with tax cost $3,486.34. and it arrived on 10/14. Immediately upon setting it up we discovered the computer wouldn't connect to the monitor. We called CyberPower tech support, (a tedious, long, and frustrating process) Finally, it was determined by tech support that the computer's graphic card was faulty and my son was instructed he would need to send his new computer back to CyberPower for service. Six days after we were instructed to return the system for repair we finally received a return shipping label (RSL) on October 20, 21. (RMA #XXXXXX) We were informed the computer had been repaired and was being shipped back to us. It was scheduled to arrive on 11/12 but then the delivery date was changed to 11/15. Again, we set up the computer and found it was still unable to connect to the monitor. We called tech support 11/17, with no resolution. Later, on 11/17 we received a call from a (CyberPower manager (David) overseeing returns and refunds. He never uttered an apology for the computer system that arrived broken and needed immediate repair and remains broken. He arrogantly informed us that we could return the system but we'd have to pay for shipping and if anything was returned in unsatisfactory condition its cost would be deducted from the refund. He told us our thirty day return window had expired but he would still refund our money, providing the system was returned in satisfactory condition, within 15 days and we'd need to pay for shipping. He was unapologetic for the inconvenience this non functioning system had caused for my son and he wasn't interested in making any attempt to correct the problem. CyberPower doesn't stand behind their products and the gaming computer sold and shipped to us has never worked.

The problem with this company is pretty clear. The upper management is really inspired in terms of presentation, UX and marketing. However, in terms of backing up promises they make to customers, they gaslight, and (in some cases) shut down conversation between customers on their official channels to make them seem more positively reviewed than they are. Complicating factor here, is that these sales are not small sums by any measure. If I were in charge of this company, day 1, I'd overhaul their organizational infrastructure. These guys are clearly unable to prioritize first come-first served orders, managing overall wait time. They apparently do not favor big sales either, as I dropped personally over 4 grand and some I've seen have spent double that only to be in the same boat. While random people who ordered similar builds got their machines within their normal timeframe. Customer service makes no effort to communicate and when they do, it's mostly automated and does not care what your actual specific questions are about. So if my account was debited, I expect my product within the agreed upon timeframe. If I don't receive it by then, then I'm sorry but you need to communicate with me, and if you don't then at the very least reimburse some of what I paid in time waiting. Especially since many of us are buying machines for WORK not just to mess around and play games with friends online. At some point, the CEOs need to really invest in their company culture and correct their trajectory. It's only a matter of time before the problem becomes too much of a headache to course correct easily and people will start abandoning ship and waiting for a Mary Poppins' type to come swoop up the company and save it from itself. This is not a sustainable model. Hopefully people searching for whether this company is trustworthy or not look at its Complaintsboard.com rating first before making a purchase. If not, and you've ordered an in-demand card- just keep in mind that if you bug your sales rep they will intentionally tank your order and put it on the back-burner just to spite you. Which tells me that their sales are not paid by commission but hourly. These guys are awful.

CyperPower pc has Asrock make custom versions of their Asrock motherboards. When I went to update the bios of my mother board none of the Asrock Bios would work. because Turns out my board is custom made version of the "Asrock X570 Gaming 4" the "Asrock X570 Gaming-CB" I ask CyberPower for help and they told me to contact Asrock for an updated bios, because version 1.3 is the only bios Asrock has given them. I ask Asrock for help and they replied: "Please tell Cyber Power support they need to request bios directly Asrock factory ,since the model was for their own brand. Tell them to stop refere their customer for bios update , they need to request directly form factory , We ASRock America do not have any bios for their models" Well this is just GREAT! AsRock has updated their version of the board five times, yet there is just one update for the Cyberpower Version of the board. In the mean time, I have a computer that constantly crashes and I get prompts from my software saying I need to update my Bios. The only thing CyberPower has done after several phone calls is say they will pass *** a request to their department that deals with bios updates to ask for the bios update request to be made to AsRock. I understand wanting to save a few buck and have a batch of custom motherboard made, but when CyberPower places the bulk order, bios support should be a fundamental element of the contract. Bios updates for the custom version should be produce in unison with the original Asrock branded board. Below I attempt to illustrate the issue at hand. The oringinal Asrock Board: Asrock x570 Phantom Gaming 4 7 Bios Update total. Versions 1, 1.1 , 1.2, 1.3, 1.4, 1.7, 2.2, 2.3 CyberPower custom made mother board labeled: Asrock x570 Phantom Gaming 4-CB 1 Bios Updates Version 1, 1.3 I find this situation unexceptionable. It seems in an effort to save money CyberPower inadvertently destroys the end users ability to keep their computer updated. I my case a $2500 beast of a computer is render useless for my software application. Dear CyberPower, You saved a few bucks on my motherboard but lost me as customer for life! Additionally I will continue to inform countless others of my experience. Best Regard

I originally ordered my PC on 8/11, I had waited for emails on updates and when the estimated times were for shipping. But after about 4 weeks with no updates I emailed the company and they told me they had lost the order and they would refund me and then charge me again once they duplicate that order. Didn't think much of it bc Im sure stuff like this happens all the time. They gave me a free express build and also added some better upgrades. I received my PC about 2 weeks later (10/06) and when I tried to turn it on it wouldn't connect to my monitor. I tried to connect my PC to another monitor and it still wouldn't work, I called their support and had a video call with one of their employees. They ended up sending me an RMA# so I can return it and they can look at it. Had to wait another 3 weeks for them to ship it back to me (11/01). Thought by now it would be fixed but... it was not. I was extremely frustrated because at this point I haven't had a proper PC for at least 3 months now. I called the support and was put on hold for 2 hours until I spoke to someone and the best they could do was leave my name and number with their supervisor. Didn't get a call from their supervisor till 8 at night when I was at work, so I missed the call of course. He left me a voicemail to call back the support so we can get started on a refund. Called back the next day was put on hold for 40 minutes and explained to the support staff about my refund process. The guy was kind enough to get it started for me but that was about the extent. Been waiting for about 5 days now to receive an email with the packing slip, I called them the other day and was put on hold for 3 HOURS! until I decided that I would just call the next day. Today is the next day and on the website it says that the support center opens at 830 but that must be a lie because I have been calling all morning up until 10 and there is no one there to answer the phones. I am at the point where I have no idea what to do next except to maybe call their higher ups at this point. Ive been in dire need of a PC now because of school and work. I can confidently say I will never recommend this company to anyone and will never order from it again.

Fraud. Scam. Terrible company. This company needs to be investigated. Here's why. I bought my PC in November last year. From day 1 it took a very long time to boot up but me being me, I just wanted to start gaming and working on the PC. I didn't return it to Best Buy within the month take back period. The computers boot up time was 8-10 minutes on average. Finally In early March I hit a breaking point due to an update on windows. The computer wouldn't come out of the reboot update. It was spinning for 3-4 hours before I unplugged the PC and realized it was really messed up. I brought it to Best Buy and they said manufacturing should have a year warranty and the issue sounds like a problem with the hard drive due to the boot up problem. The PC ran smooth once up and running. Video card was NEVER an issue. Graphics and everything were fine every time I went on. I mainly played Apex, almost every day. Either way, sent the PC back to cyber power which paying for both shipping there shipping back was 130 dollars. CyberPower gets the PC which I found out from UPS, CyberPower didn't even inform me they have 1200 dollars of my property safe and secure in their office. Red flag 1. Red flag 2 is that I had to email them 5+ times and try to reach them over 3 different 45-60 minute wait times to reach no body before someone ended up getting back to me. Chad got back to me and told me the video card is damaged and is going to be 345 plus tax to fix... so I went from a perfectly working video card the day I sent the computer out and an operating system hard drive that wouldn't boot to now a video card that's broken and nothing said about the hard drive or the boot up problem. This company is covering something up. They Wier her damaged the computer and want me to pay, or they have minimal damage to the Hard drive which should be covered and they will not cover it. I have now told them to send me back to PC so I can bring it into a local computer repair. I have been without this computer since early April. This company is sketchy, fraudulent and flat out a threat to anyone trying to buy a gaming PC. I have since bought an Alienware Desktop and it's WAYYYYYYYYYY better than a CyberPower will ever be. DO NOT BUY CYBERPOWER. TRASH COMPANY.

Hi folks, I'm a previous customer who purchased my Cyberpowerpc desktop system through Wal-Mart back in November . The system was well put together although they nickel and dimed me on the parts that comprised the computer system. Also, as I purchased the system through Wal-Mart, Cyberpowerpc cut my warranty coverage to 1 year parts + 1 year labor (i.e. from the standard 1 year parts + 3 year labor warranty offered through Cyberpowerpc if you order through them directly). As a physician, I treat patients with a level of respect. Patients are like customers or clients. Good bedside manners (in the healthcare field) translates to basically good customer service (the term as it's applied to merchandising, retail, restaurant or any other non-medical business). For the most part, Cyberpowerpc builds desktop systems with good to high quality. I can't speak to their laptops as I don't have any experience or have any colleagues who own any laptops from Cyberpowerpc. I recently ordered a 2nd desktop system online from Cyberpowerpc's website because of my previous experience with the quality of my 1st desktop but also because I wanted to take advantage of their better warranty including paying an additional $19 to cover shipping costs to and from their factory in case I needed warranty service. What my issue with Cyberpowerpc is this: Their customer service can be rated as poor to dismal. It is that bad. No matter whom I speak with or to, there is an air of arrogance, condescension and level of annoyance that comes through whomever I had the "pleasure" of speaking with. I've been "assigned" an account personnel by the name of Steve and put simply, he is useless. Most of the Cyberpowerpc customer service personnel all use the following terms..."can't", "no", and other negatives. If good customer service is important to you, regardless of whether you spend $700 on a system to $4000, then be aware that Cyberpowerpc is not that company. I only purchased the system from my experience after purchasing my first desktop system back in 11 which proved to be resilient through a number of years. But I'll be honest, I do worry that if I truly need to utilize their warranty service, I will have to navigate a lot of bureaucratic red tape and exponential vitriolic customer service. Be well, ***, MD.

CyberPower sold me a lemon. I think it's a totally refurbished unit, even though I'm a repeat customer and I custom built my unit. I paid well over the asking price for the unit. They have a 30 days return policy, but for some reason they kept the unit I initially for almost 3 weeks before they mailed it to me, so by the time I got the unit, I had 8 days left of my 30 days return policy. It took about 16 days after I received it for the first problems to appear. Of course, this was over the 30 days, so they wouldn't allow a refund. I sent the unit back for repair. They kept it 2 weeks and sent it back. Within 2 weeks, I found they problem was still there, so I sent it back again. This story goes on and on for a full year. In total, I sent the unit back 6 times for the same problems. The 6th time, they told me it was a system issue. Apps were reading suspended, as a result the computer wasn't responding properly. The man tried to tell me that since it was over the year warranty, I would have to pay for parts. I advised them that I have records of this case and that this was a continuation from the start. I wasn't paying them another dime. I sent them screen shots of what was going on, they insisted that the computer HAD to go back to them asap. I sent it back. I made arrangements for myself to be without the computer for an extended period. I gave the tech 2 whole months and specifically laid out what I needed them to do. There were only 2 issues I demanded they fix. After 2 months, they had no intentions of returning the unit to me, so I had to again, demand they return my own property to me. I told them again, I expected those 2 problems to be resolved. I finally got the unit back. I accepted it, hooked it up and checked it out. Immediately, I found that one of the 2 problems remained. When I contacted the tech, he then tried to convince me it wasn't an issue, because none of the applications that were suspended were system apps. Actually, some of them were, but they didn't affect the startup, they only affected the operations. These people have been playing me for a fool. As for the second issue, I don't know yet, at this point, I've had the unit back in hand for only 6 days, so it hasn't appeared yet and hopefully won't. The computer is acting sluggish, but the tech is hiding from me now and I can't get a response. I've demanded they get management in tech, but it's been days and no response. I'm sure I'm not the only victims of these people. This is a con job and these people are selling junk computers at top industrial prices, expecting customer to be stupid sheep, who quietly wait to be slaughtered.

Had 3 PC's from these guys over the years and every time i had issues but this last time takes the cake. The first PC i bought from them had issues with the graphics card almost from day 1 and when I reached out to them I was told I need to talk to manufacturer. Long story short after Cyberpower refused to help me the manufacturer replaced my NVIDIA card with an AMD card as they no longer made that part which caused BSOD and I ended up having to buy another GPU 3 months after purchase. Original card would cause the PC to reboot after about 30 min of gameplay or 1 stress test so when i asked how it was tested before being shipped I was told that it turned on so it worked. The second PC i got from them was the Trinity that is their specific brand with professional wiring and everything. Well that PC also started having issues after about 1.5 years with the CPU water cooler failing as well as power supply. Regardless when I wanted to add a new hard drive to the PC it turned out that they did not actually wire any of the bays and they were just jumbled somewhere within the case and stuffed behind the power supply and the case semi blocking the exhaust. Because of how the case is made it is very difficult to wire it once all the components are in and it takes some time to figure out. Because my second PC ended up having all these issues, I bought another first week of December. I still had my 1080TI and the hard drive from PC #2 so I called and asked how i can order one without the card and what i should do about the hard drive. The sales person told me that I would need to order the cheapest card and just add in the notes that I want to put a 1080ti into it instead and to ask them to make sure to wire the bays for the hard drive. The way he put it, "just add it as a comment and especially if you get the professional wiring you wont have to worry about anything it will be just plug and play". Paid for the professional wiring plus the extension cable bundle added the notes to the purchase and was patiently waiting for PC to arrive. It arrived day before the Christmas eve and it was not wired for the second HD nor for the right GPU. The GPU that was in there takes an 8 slot plug where as 1080ti takes 8 + 6. The extension cables were missing the 6 even though it should come in the bundle. Called the support and at first I was told I was lying and never made the request but he cant check on it until he can see the invoice which he cant pull at for some reason. After some arguing he finally pulled it up and then told me "ya it does say that on there, oh well". After being pressed on it and me asking to talk to a manager I was told they don't have any managers on stuff that he can transfer me to and they wouldn't care... Needless to say I will never buy anything from them and I would recommend that you avoid these guys like a plague.

Don't buy from this company. I was a previous customer of this company (bought my first computer with them back in 2009 or so). After putting off buying a new computer for nearly a decade, I decided to purchase my new computer from them again in July when my original computer stopped working. That was clearly a mistake, as this is not the same company anymore, and not the company I purchased from nearly ten years ago. The customer service that was so good that I encouraged others to consider buying from them was gone. This time around, I opted to purchase a nearly $4,000 gaming rig (an InWin 915 chassis with a Core i7 CPU, SSD hard drive and Nvidia GeForce 2080 TI video card) and paid for rush shipping. When it arrived, I immediately noticed that it was having issues with the video card (it was showing splotches on the monitor and in Device Manager it was showing an error). I contacted them, expecting them to ship me a replacement video card. Instead, I was told I would have to ship my video card back to them before they would ship me a replacement. Based on their estimates, it would mean I would be without a computer for over a week and a half (time for the video card to be sent back and a replacement to be sent back). I explained that I could not go without a computer for over a week and a half (I could still use the video card for day to day but not for gaming), and they then offered to have me pay a deposit of $1,200 for them to ship me the replacement without sending back the damaged video card. The deposit requirement made me feel like they were treating me like a potential thief after I just spent $4,000 to purchase a computer from them. I decided to send the video card back instead of putting the deposit down, because I don't have that amount just laying around. After two weeks, I got the replacement video card and was dismayed to see that they had send me a different version of the 2080 TI card, one with three video connections instead of the one I had gotten with four video connections originally (I have four monitors). I called them again to explain the issue, and was told I could try to send the card back, but that there was no guarantees I would get the one with four video connections. Faced with the prospect of not having a computer again for another nearly two weeks while I sent this video card back, I let them charge the $1,200 deposit and got the new video card a week later, at which time I received the SAME video card with three video connections. I finally gave up, as this was now the end of August, and it was clear that no one at their company seems to understand how to give good customer service, much less understand how to properly fulfill an order. So now I'm stuck with a new computer (which is fine), but with a video card that has three connections (I had to purchase another video card so I can use my fourth monitor, which set me back another couple hundred dollars), and a bad taste in my mouth. I will NEVER purchase another product from this company again, as the company is not customer friendly, does not care about the customer at all, and think their customers are all potential thieves. Don't waste your time purchasing anything from this company, buy it elsewhere, and check their reviews before you do.

I want to leave this review, with the intention of saving people time and money, who are in the market for a PC. I ordered a computer from CyberPowerPC for twenty-two hundred dollars. I took approximately 3 weeks from time of payment to arrive at my house. I paid an additional fee of twenty dollars for "advanced" packaging to help protect my PC and its components, and ensure that it arrived undamaged/working. Brand new out of the box, there was a debug light on the motherboard and there was no output to my monitor. First off, every time you try to contact customer support, the automated wait time suggests a time less than 5 minutes, and from experience you will not be able to talk to a rep any quicker than 30 minutes. After hours of troubleshooting and speaking with customer support, it was deemed that it arrived with a non-working GPU (3070 Ti for reference). The customer support spoke down to me like it was my fault that the product arrived unusable. CyberPowerPC did not offer to comp me in any sort of way for my time wasted, and actually refused. However, they did offer to replace the GPU. I needed to mail the damaged one to them and then they would ship me the new one. Taking approximately another two weeks to complete the "repair" process. So at this point approximately 5 weeks has gone by, and I cannot use the item a purchased for a very large dollar amount. After receiving the, "replacement" GPU back, the problem persists. After another two hour phone call with customer service, they have determined they have shipped me another damaged/unusable GPU. And as if this wasn't insulting enough, they told me this issue happens rather often (are you kidding me?). Aren't you in the business of building and shipping PC's? You can't figure out how to safely ship your product from your facilities to to your customers? Why even pay the extra amount of money for upgraded shipping if it does nothing? After, the second GPU was determined that it was unusable, CyberPowerPC told me that I must send in the entire unit, and still refused to give me anything additional for my troubles. Almost in disbelief, I sent the entire unit back to CyberPowerPC. The shipping they provided took a week and a half to get to them. My PC has been at their facility for just over two weeks. I call customer support (only and hour and a half phone call this time) they informed me that it would be there for another week and a half, and then 3 days to ship back to me. At this point it will have been over 2 months, and I will be unable to use a product costing several thousand dollars from them. I mentioned that I might consider returning the PC for a refund at this point, and they told me that that is fine, however the shipping would be at my own expense (~$100). That was the icing on the cake. The customer support is unbelievably bad, some might call it a travesty. They are truly in a tier of their own. They talk down to their customers (edit "customers": people they have misled into forking over massive amounts of money for the poorest service and mediocre products). They DO NOT care about your time or money, and are not willing to make it right when they drop the ball. Ultimately, there is plenty of better places to spend your money on a PC. If you see an advertisement or suggestion for CyberPowerPC... Run, Run, Run! It was most definitely a paid review/ad. No willing person on Earth would do business with this company a second time around. All I can say is do your research, look at reviews, and you will very soon find out that I am one of many who feel the same way.

If you are thinking about purchasing from CyberPower, please read all these reviews. I wish we had done so. The quality of support from CyberPowerPC has been nothing short of shameful, and the agent we spoke to on the phone Friday, 11/26, solidified the sour taste in our mouth about this company. We will never purchase any product from them again, and we want to warn anyone looking to purchase a computer what our experience has been. We had been struggling with our Windows 10 installation continuously failing to update, restarting, uninstalling the update, and then updating again with no way to stop this. After 2-3 weeks of this, the boot NVME abruptly failed, first triggering a kernel panic out of nowhere, followed by a kernel panic 5 minutes after rebooting, and then no longer being recognized by the BIOS (either in the boot menu, or in the BIOS settings). We 1) made multiple calls, in which we were put on hold for over an hour, only to be finally sent to a message machine, and 2) sent an email, which received no response for over a week, during which time we were left unable to operate our business. Because we received no response from customer service, we were forced to purchase our own replacement NVME, as every day the computer was down was a day our business could not operate and therefore losing money. We felt that a simple upgrade to Windows Professional (so we could control our updates) as well as a refund for the broken drive, rather than forcing us to replace an unreliable product which we no longer need, again, due to CyberPowerPC's complete lack of customer service response seemed a trivial and obvious way for CyberPowerPC to not only cheaply and easily resolve the situation, but create a satisfied, happy, and grateful customer in us and our company. We called again on Friday 11/26, and were met with almost immediate hostility and rudeness by the agent. Never once apologizing for the experience we had up to this point, he refused to take our situation into consideration, and simply repeated "the warranty does not allow this" (which it technically does not). When we asked to speak to someone above him who could take our circumstances into consideration, he stated that that person "was him". When we asked again, he confirmed there was no one above him. Although we are unsatisfied with the disappointing response, lack of willingness to consider our specific situation and lack of explanation, it was the shockingly disrespectful response of customer support that solidified our negative feelings. At this point, we shared how we felt we were being left no choice but to air our complaints to the public, despite our genuine desire to find a solution through the channels CyberPowerPC provides. He then accused us of "threatening" and "blackmailing" him. My partner and I were so shocked by this blatant disrespect, it didn't really sink in at first. We ended the call shortly thereafter, as it was clear that CyberPowerPC support (or at least this representative) had no intention of working with us in good faith. Ironically, in large part due to this treatment, we now feel a responsibility to warn other consumers about CyberPowerPC. The sad part, for us, is that our experience up to this point with CyberPowerPC was largely positive. Despite all the supply-chain related delays, for the most part they communicated the expected delivery times clearly, and the packaging and protection of the tower itself was top-notch. Though we found that, originally, we were not provided all the parts we were supposed to receive, and the accessories were thrown in the shipping box haphazardly and without care, they immediately sent us replacements, and customer service was prompt, polite and professional. It is all the more disappointing, then, to have had such a radically divergent, and, frankly, insulting experience. Of course our hope is that we receive a satisfactory resolution, but at the very least, that our experience can help the company learn and improve so others do not have such an experience.

Ordered a computer on Black Friday. Order got flagged for a "high security risk" tried to figure out what was wrong or that they rerun the same order with same pricing. All you get is "there is nothing I can do" Chat transcript below. Chat started on 29 Nov 2021, 08:42 PM (GMT+0) (08:42:28) *** D *** joined the chat *** (08:42:28) *** D ***: Placed order on black Friday. Flagged as "high security risk" can you guys reprocess the order as I would like to keep the same deals I received that day since afterall i choose your company over anyone else? (08:43:30) Support Bot: We apologize for keeping you waiting. Our operators are busy at the moment, please continue to wait or leave us a message with your email address and we'll get back to you shortly. (09:05:35) *** (Sales) Warren joined the chat *** (09:05:43) (Sales) Warren: hi, order number please? (09:06:57) *** D ***: Q6PXC8 (09:07:24) *** D ***: You doing alright Warren? (09:08:09) (Sales) Warren: Hi *** D ***, to better assist you, my colleague will take over for me from here. Thanks for getting in touch (09:08:14) *** (Sales) *** D. joined the chat *** (09:08:15) *** (Sales) Warren left the chat *** (09:08:26) (Sales) *** D.: Sorry, please hold (09:10:44) (Sales) *** D.: This order was cancelled due to it's flagged as a high security risk order. (09:12:10) *** D ***: I know. I was wondering if it could be reprocessed with the same price that I got Friday. I tried to do a reorder today but the same build would be more expensive than I was. I got flagged through no fault of my own. (09:17:04) (Sales) *** D.: Sorry, no. once it's flagged it's final. We will not be able re-instate it (09:19:25) *** D ***: So basically what your saying is that I chose your company to order from instead of a Big box retailer that was also offering deals friday. My order was flagged for no apparent reason, and now you're essentially telling me "to bad so sad, try again next year". (09:19:37) *** D ***: is that an accurate assessment? (09:20:20) *** D ***: All I'm asking is you recreate the order with the same pricing as the original flagged order. (09:22:18) *** D ***: Not that you try and rerun the already cancelled order. Just that you recreate it, give a new order number, same pricing and try and charge me again without some flag for some unknown reason. (09:31:33) *** D ***: You still there *** D.? (09:33:29) (Sales) *** D.: Yes, but there's nothing I can do once order is cancelled due to high security risk (09:36:44) *** D ***: My guy. I KNOW THAT ORDER (Q6PXC8) WAS FLAGGED. I'm not asking that you try and rerun that order number. I'm asking that you essentially copy and paste all the order contents or what ever it is your sales team needs to do, assign that a new order number, give me the same pricing so I'm not out an extra $500+ trying to order the same exact thing I did 3 days ago (09:39:57) *** D ***: I could understand you telling me to pound sand if I used an incorrect card number or expiration date or anything that was any fault of my own, but that is not the case. This is on you guys or whoever for flagging the order. I have ordered several things online in the past and even on Friday when I place this order and your company is the ONLY one that has given me an issue. (09:41:02) (Sales) *** D.: Sorry there's nothing I can do about it. (09:43:23) *** D ***: So you're telling me that you can't give me the same products I ordered 3 days ago for the same pricing? That I have to create a new order, spend more money, and pray to whatever god will listen that I don't get flagged for some unknown reason? (09:45:07) *** D ***: That's the least supportive customer support I've ever heard. If you can't do it then put me in touch with someone that can because this is the dumbest stuff I've ever heard in my life. You can't recreate an order, give same pricing, and bill me again under a new order number? That's insane or laziness I'm unsure. (09:56:35) *** D ***: Like you guys even did 2 separate 10cent charges to my card so you know it's a legit card. (10:01:38) *** D ***: I'm ending the chat. This whole process has been a legitimate nightmare. I have the transcript and will be showing the Complaintsboard.com, reddit, google , any review page that I can get my hands on the *** poor customer service you guys provide. I hate to be a Karen but I would hate for someone else to have to deal with this without any assistance.

Cyber Power PC Review: Will never buy from this company again. Purchased Gamer Infinity 8800 Pro SE with customization on the GPU, Motherboard, Hard Drive and DDR4, in total system cost over $4,700. This is the most expensive computer I have purchased and was super excited about getting it due to all the new games coming out in the fall of 2020. When I purchased the computer on 23 Sept of 2020, System was I was informed that the system would be delayed due to the GPU, the system was delivered on 30 Oct 2020. This is when everything started to go down hill fast for this computer and the company that built it. Once I turned on the computer it went through its new computer process, but after going through the process and restarting the system would not boot up it kept going in a loop of starting to boot up and then restart, this went on for about 15 minutes. During one boot up phase I started to get errors on my screen that said Start PXE over IPV4 On MAC and no Media Present. At that time, I called CyberPower Technical Support to let them know what was going on. Once I got a hold of Tech Support which took almost 2 hours. Once I informed the tech of what was going on he stated that the computer should come back for repairs, at this point the computer is only 3 Days Old and already being shipped back. This is the first time it was sent back and just the beginning of a year of frustration dealing with CyberPower Techs. I sent Computer back on 4 Nov 2020, after CyberPower received the system, I waited a week before calling to find out what was wrong with my system and what had to be repaired. Once I got ahold of a Tech in the RMA department, I was informed that they had to reinstalled windows and would be sending the system back to me as everything was working correctly now. I received the system back on 23 Nov 2020. On 24 Nov 2020 I started the computer up and everything went well for about 10 days. And then the computer started having the same error code as before Start PXE Over IPV4 On MAC along with the system taking 10 minutes to boot up, the computer would completely freeze up and had to be hard rebooted. Once the system was hard rebooted the computer would reboot itself 7-10 times before actually booting up if it would start up at all. Also started getting whining noise coming from the PC which would last for about 5 minutes stop and start again. Now I understand a little noise from a computer that goes without explain but this noise was loud enough that everybody in the room would need a headset to either play on there computer or watch tv without being bothered the entire time. I called CyberPower Tech Support to inform them that the system was giving the same error code but the other problems this above. This time when I contacted tech support, I requested a REFUND for the computer due to the multiple problems the system was having and that I was not satisfied it. I was informed by Tech Support I could get and refund and they would connect me to a TIER 3 Supervisor so we could start the refund process. Once I was transferred to the Tier 3 Supervisors, I informed them of what I was wanting to do and was told I could not get a refund due to me having the computer in my possession for 15 days. So, I argued with the supervisor for awhile on this due to being told I could get a refund then being refused a refund. The Tier 3 Supervisor said that the computer will have to be returned for repairs, so I asked if this happens again will I be able to get a refund since this is has not worked correctly since receiving it back in Oct of 2020. I was informed that it would have to be escalated higher to figure out what would need to be done. So, I sent the computer back on 9 Dec 2020. I did not receive the computer back until, 23 January . I understand Christmas holiday and such but 6 weeks to repair the system and send it back is ridiculous. May , near the mid to end of the month the whining from the computer came back it sounded like it was coming from the power supply, so I decided to call CyberPower again and let them know what I was hearing and having a problem with. The Tech I talked to said it does sound like the power supply so we will send you one out but you need to purchase it and the purchase will be refunded once we received the bad power supply. Well, we got the power supply on 10 June and after opening the computer up and getting everything ready for taking out the old power supply and replacing it with the new one myself and my wife noticed that the connectors that went into the GPU were different than the ones, we had that originally came with the system. So, we checked the connectors and we discovered that the pin connectors were not the same shape as the original ones and would not fit into the GPU. Contracted CyberPower Tech support again and they argued that a Power Supply is a Power Supply and they are all the same. Eventually they agreed after looking at the photos I sent that they would have to send out another Power Supply. They sent out another power supply which had the same problem as the first one. So, called tech support again informed them about the situation and this time the tech asked what does the noise from the computer sound like. I informed him that it sounded like a cranking sound that goes into a long whine. The Tech informed me that it wasn't the Power Supply making that sound but a fan on the motherboard and that there was nothing that could be done about it. 5 Oct 2021, I contacted CyberPower Tech support due to the motherboard making noises, Hard drive making a louder than normal noise when playing video games and also the computer temperature going over 100 degrees, reason I know the system was that warm is the motherboard had a temperature monitor on and always shows the temperature while the computer is in use. With all these problems the Tech Support agreed that the system had to be sent back for repairs now understand the warranty would be up on the 22nd of October , so this system needed to be sent back quickly. I sent back the computer on 7 Oct 2021 and was received on the 14th of Oct by CyberPower PC. So, I waited a week before giving a call to find out what exactly was wrong with my computer this time, What I was told next was beyond frustrating apparently my computer was damaged during the shipment and was due to poor packing. The system was completely wrapped up and could not be moved in the box at all, I made sure of that, along with bracing the GPU since it was heavy. So, speaking with the tech he said to give him a week to figure out if CyberPower could put a claim against UPS, but also if the claim didn't get approve how much it would cost to repair the damage. But kind a funny how the system parts needed to be checked were the ones that got damaged. So, after waiting another week and not receiving anything form the RMA department, even though I sent multiple emails to the tech I talked to. I had to call again and was informed that the claim against UPS was denied that it would cost over $2700 to fix the computer, so let me get this straight a $4700 computer now would cost a total of $7400 once repaired for the same system I originally bought. After talking to the Tech, I decided that they can just send the computer back to me as I am not going to pay another $2700 for a system that hadn't worked properly since arriving on day 1. Bottom line, CyberPowerPC delivered a dud product and the process of fixing it is an absolute horrendous. They just don't seem to be a competent organization. So, understand that when you buy a PC from this company you are rolling the dice. I will never buy anything from this company again and when asked about this company and their products I will not recommend them, I will tell people to stay away. There Tech Support is horrendous, there Supervisors dismiss you like you are nobody, you ask for a refund and told you can get one but their supervisors refuse to do refunds and last their workmanship is a joke after all the problems I went through. If I could give negative stars and a buyer beware I would.

missing from new *** at delivery and ongoing inability to fulfill in excess of 90 days from order. 5 Oct- Ordered new *** from *** 7 Oct-Notified that desired case not available, asked to switch to an available in-stock one, *** confirmed switch. Delay incurred, but all good. 15 Oct-Received *** and notified *** of missing heatsink piece on motherboard. (It has to be removed to install the *** during build. Guessing the tech probably forgot to put the heatsink back in place.) 16 *** requested picture of motherboard. Picture provided. 19 *** issues *** 28 Oct-Package arrives with two packs of mounting screws and no heatsink. Notified *** of problem and reminded that *** original invoice and *** are unfulfilled at this time. 29 *** says they'll "issue another ticket". 3 Nov-Requested status. Response was "shipped out as of today". 10 Nov-Received letter this time with packet of 2 screws and still no heatsink. Notified *** of problem. Provided additional pictures of motherboard from manufacturer's website with part circled. 11 *** says they'll issue another ticket. 18 Nov-Requested status. 19 Nov-Asked if new motherboard (with all the parts) could be sent and I'll return it minus the one part. 20 *** informed they are not able to send just the motherboard. They claim I would have to return the system (at my own cost, even though the original order has yet to be fulfilled). 20 Nov-Asked if *** has no intention of providing all the parts for the original invoice. 20 Nov-Response was there was still an open *** to get the part and to email rma department for status. Requested status. 23 Nov-Requested status again. 27 *** says part delayed and on backorder. They recommend sending system back to install...a new motherboard. 28 Nov-Declined sending entire *** back to company at my own expense. Directed them to provide shipping information on part when it is sent. 5 Dec-Company acknowledged request. 6 Jan 2021-Requested status on backorder. 8 Jan 2021-No response...yet. Summary: A computer that was supposed to be ready to use for Halloween has now flown right by Thanksgiving, Christmas and now the New Year thanks to *** and their inability to fulfill the invoice. As a result of this experience I'm coming out of retirement to go back to my days of building my own *** instead of relying on someone else since they obviously can't seem to get it done right. I do NOT recommend *** Buyer beware.

CyberPOWERPC sent me a PC that was not functional,I RMA it back to them and they sent me back a PC that was still broken. I bought a PC on 4/16 for $***. I received my PC on May 8th. The PC had a bad fan and rebooted every 1-2 hours for some unknown reason. Called customer support and they want me to pull apart the PC and check the power connections, which I did not. Additionally the PC had a hardware problem where it rebooted every few hours that I discovered and had to tell them. I finally convinced them to take the PC back after multiple phone calls. The RMA was completed and returned back to me, the fan was fixed, however the same exact problem was still occurring rebooting all by itself. I finally told them I was done after 45 days and my hours of my time and frustration I conveyed I wanted my money back. They insisted it was not their problem when I had evidence it was and forced me to pay the shipping costs to and from the facility even though it was their quality control and assembly that ultimately was the problem. They additionally sent me an email requesting I am authorizing paying a shipping charge back to them. They absolutely refused to let me speak to anyone in leadership on multiple attempts and only allowed me to speak with repair lead chad and account lead ***. They could care less about my experience their multiple mistakes and sounded like programmed robots on the phone and very patronizing. I am still waiting for my refund. The actually sent me out a customer satisfaction form and said it needed to completed in which i sent it in. See below very candid response. I would like a full refund including shipping and an apology from management for the lack of quality control of the PC's they ship, and the frustration that occurred with the entire scenario. Clearly I am not happy with those folks at all. This was my response to their feedback request.

I bought a new laptop from Cyberpower PC. The laptop's windows 10 copy came with a key that says it's already in use. I purchased a brand new laptop from Cyberpower PC on 12/26. Once the laptop came in (around January 14th), I booted the computer for the first time and ran through the initial windows setup. Once I was good to go I right clicked on the desktop to change my background and it said it couldn't activate windows. I clicked the button to take me to the window to activate and it said my code had already been used. I looked around online and found out it could be just an error and you could get the one used in the motherboard using a windows program called "***". Using this program I saw that the OEM key and the key used to register my copy of windows 10 were the same. I tried using that key anyway and windows wouldn't take it, just sent me to the page to buy a new key for windows. At this point I contacted support for Cyberpower PC using their chat system but wasn't sure it went through, so I sent an email too. I still got no confirmation whatsoever, so I called the line and waited 30 min to talk to someone who said he would get me a key sent. About a week later I got an email that had that exact same key. The key that isn't working. I emailed back with screenshots showing them that key doesn't work. Next email I get is a notification that all the other support requests finally got processed and merged into a single ticket. They also marked the issue as resolved. I left a review of the customer service saying it has not been resolved and I still have this problem. I still haven't heard anything back. I've already been using this laptop and would prefer not to send it back for two reasons: 1)It already has some of my files and data moved over 2)I would have to ship it back at cost to me. Here is all the info about my order from the invoice sheet that came in the box: *** I ordered a laptop in 2018 from this company and it was fine, good quality. Looking at the company's support forum, makes me pretty skeptical. There's a whole section now that is just people posting threads saying not to order from them anymore. The first and 4th picture sent were the pictures I sent to support to show the error. Last picture is the windows key using that program with a picture of the error and the last characters of the code used.

Not given what I asked and paid for. I placed an order with Cyberpower PC on 5/6 Order#*** which was a $*** custom built PC. I ordered the machine containing an AMD branded Radeon RX 590 video card, when the machine arrived I realized it contains a Powercolor RX 590 with AMD stickers placed on the fans to cover up the Powercolor logo and fool people into thinking it's an AMD card. I am an experienced system builder and only ordered from this company because of a sale. This video card that they put in my system retails for $199, the card they promised me which is a better quality card goes for about $250 and this was also the price quoted on the website building tool I used. I had a terrible experience with this company during the build process also. Several hours after placing the original order I wanted to make one change to the order, I originally built the system with 2 AMD RX 580 video cards and called up to change it to a single RX 590 card instead. On their builder on the website this should have been at least a -$100 difference in the cost, but when they responded to me with the change they told me it was actually going to be +$2 change. When I called to question this I was connected with *** who was the most stand offish rude customer service rep I have ever dealt with. He gave me no reasoning for the +$2 change and when I questioned and asked "I thought going from 2 RX 580's to a single RX 590 would be less money" his reply was to simply say "well it's not". At this point I wanted to speak to a supervisor about how *** is treating people on the phone, only to find out that *** was the supervisor, I asked is there anybody else I can speak to because this is about ***, to which I was told No. I then wrote an email to the CEO of the company who's email I got off Linkdin, and *** was the one who responded to my email to the CEO. How can you complain about poor customer service when the only person you can talk to is the person you are complaining about. I have never filed a complaint about a company or even so much as called up and complained, but between the poor customer service and then them straight up ripping me off by giving me a cheap off brand video card, that was the last straw. Oh and on a final note the computer arrived with no video card drivers installed, only the windows ones, and anybody who knows about computers knows that a high end graphics card WILL NOT run properly at all with windows drivers installed, I paid extra money for "professional install" and this is what I got. Something needs to be done about this before somebody who knows nothing about computers buys from them and gets taken advantage of.

My computer screen is broken after just closing it for a couple of hours. The company believes I accidently dropped/hit it and won't refund me. Order date: 7/5 5:47pm *** Cost: Total cost was ***. I received a discount of $49 so, the laptop was $950, laptop mouse $19, $139 for shipping and $69.25 for taxes. I used my mother's Chase Bank visa debit card to purchase the computer straight off of their website. *** Type: Intel Whitebook (***) that was customized into a Evo Tracer Series 3 by this company. I received the laptop on 7/14. I keep the laptop on my desk in my room with my door locked. On 7/18 after using the computer for most of the day, I closed it for couple of hours and then opened the laptop again to use it. After opening the laptop the screen appeared warped and cracked in the inside. The laptop is in great condition no wear and tear or scratches. I find it unbelievable that the screen could've broken just from closing it for a couple of hours. The laptop was not dropped, hit, or physically damaged by anything or anyone. It was in a safe space on my desk. Nothing able to fall on it and no one entered my room to touch it. I am certain that the laptop they sent me just had a defective screen. I emailed the company on 7/18 with details about what happened with my laptop. *** emailed me back on the 7/20 and asked for photos. I sent photos the same day and *** replied the next day stating that it looks like it was physically damaged by being hit or dropped. *** stated that he is unable to fix this issue or replace the computer using the warranty due to this being accidental damage. On 7/22 I emailed him and assured him that this is not accidental damage the laptop is still in perfect condition and was just sitting on my desk after being closed for sometime; nothing hit it and I did not drop it. No scraps, dents, or bumps on the laptop. The digital screen is only affected in this case. *** emailed me back with the same answer; basically he can 't help me and my warranty is void. I stopped contacting him and was unsure of what to do. On 7/17 I spoke to *** through email before about my laptop not having sound. *** emailed back and helped me fix the issue. After not getting anywhere with ***, I thought maybe *** would be more helpful. On 7/24 I complained to him about my screen as well. I sent photos to him as well. *** said the same thing as ***. That basically I had to have accidentally broken it and that my warranty can't help. They wouldn't believe that the screen had to have been defective and that I didn't break anything. My mother has also contacted them by phone with no luck. Last time we spoke with them was the last week of July.

Poor/Deceptive Business Practices and Customer Service I ordered a custom computer on 11/13 after talking to a sales representative and being assured that parts were in stock and it wouldn't be a problem to get a computer in a timely manner. I initially had some problems with my payment method but seemingly resolved that issue the same day. I contacted support later in the week to determine when I would be billed and was told that my order would be billed by the end of Thanksgiving week (which was the following week). Knowing that CyberPower has Thanksgiving week off I contacted them the day prior to Thanksgiving (25 NOV 2020) to check on my order being processed and the delivery date as I had not been charged and was concerned that new orders using a rush processing might be put ahead of my order despite a lack of movement from cyberpower. I was initially told that it would now be another week to charge my card but that the computer would be out by 12/12 and that it would reach my address before Christmas. I complained about being put off again and was told they would try to expedite charging my account. Giving credit to cyberpower they did try to charge my account on 28 NOV 2020 due to a problem with my bank. I immediately tried to fix it and another charge was attempted on 11/30 which encountered another error from my bank. I immediately contacted cyberpower to change cards for payment and the next charge went through. During this process I was not informed of any changes to the delivery of my order. As soon as I noticed the charge came through I contacted my sales associate to find out when I could expect the order to start moving through the process. I was immediately informed that they were now back ordered on some parts and couldn't make the estimated or stated delivery dates. When I questioned further I was then told again that it would now take even longer but I could change my order, with no other information. I was notified that the stock was not available for my selected processor (an AMD Ryzen 9 5900X) at 2:48PM Central U.S. time. Checking the website, however, still shows the processor in stock in addition to having been told previously my date was still at a point where I would receive the computer before Christmas. Other items, such as many of the specific AIB RTX 3080 graphics cards do show sold out, which does show that the system is capable of showing what is in stock. (Images of the website showing the processor in stock while other items do show out of stock is attached) Either this may show, or at the very least gives an impression, that other orders are simply being placed ahead with an excuse given. Overall poor communication, poor handling of customer service, potentially intentional deceptive practices.

CyberPower offers shipping warranty to cover cost of shipping. I should not have to pay for *** To begin with, I had problems with receiving my computer on time. I lost thousands of dollars due to my computer not being shipped in time and losing jobs. ***(sales) kept telling me that there was nothing he could do to compensate me in my time of hardship after depending on this company to ship the computer when they said they were going to. After a lengthy back and forth via email, he offered me a free video game. After the computer arrived, I kept it in the box as I was in the middle of moving. Upon unboxing the computer and setting it up, I immediately had issues with it overheating. I reached out to ***(support) to get it resolved and we agreed to ship it back to get looked at. After learning that I needed to pay over $100 to ship it back, I asked for some assistance with shipping cost as the computer was already defective. He kept telling me everyone has to pay for shipping if they don't purchase the shipping warranty. However, I expressed that I felt my case was a bit different as the unit was shipped with a defective cooling system out of the box. This made my computer unusable. After learning of the time sensitivity associated with sending the unit back, I shipped the unit myself and sought out reimbursement. *** continuously stated that they do not reimburse. The policy is the policy. After some argument, he THEN offered me a shipping label. Seeing as though I shipped it out already due to the fear that my shipping cost issue would not be resolved in time, this was pointless. The only thing I was offered after emailing the disputer team (***) was priority repair and three day shipping after the unit was fixed. This does not help me in any way when considering shipping cost, ADDITIONAL income lost due to my lack of computer, and time wasted going back and forth with no success via email with what ended up being three separate associates. It struck me as unprofessional that they do not stand by their products, services, or customer base enough to be able to cover the shipping cost of a unit that was shipped to their customer already malfunctioning all because I didn't purchase a SEPARATE warranty. If they can send me a shipping label, how are they unable to provide reimbursement? I can see if I USED the computer for a number of days/months/years and it required service. I would willingly pay for shipping without question. However, they sent me a broken computer and they expect me to pay to ship it back to them to get it fixed? I spent $1,500 on this computer and lost about $4,000 more due to the late ship date as it was. I would hope they would understand my frustration after being told I had to spend another $100 to send it back to get fixed.

This company has unfair and unclear warranty restrictions regarding the return of computer parts that were defective out of the box. I ordered a computer from CyberPower PC on Nov. 30, 2019. It was a model ***, and I had order #***, invoice #***, and customer #***. I received my computer on Dec 17, 2019, and set it up for use the same day. That day, I noticed that I was having issues with my video card, having the outputs flicker and have weird colors in certain circumstances. I contacted CyberPower's customer service the following day. After working with them for a day, one of the outputs of the video card stopped working altogether. At that point, customer service decided the best way to resolve the situation was to have my video card returned to them for inspection, then possible repair or replacement. I was given RMA #***. I shipped my card out to them on Dec 20, 2019. I received an email that they received the package on Jan 6, 2020. I then didn't hear anything back from the company, so I emailed their RMA status account on Jan 20. On Jan 21, I received a message from them that my video card was received "damaged". This was given a ticket #***. They sent a picture of it, and showed the tiniest little crack on the corner of the video card. I have attached the image. They told me that because it was damaged, they could not further process my RMA claim, and that my card was then not covered under their warranty. I conversed with the support person there for several days trying to understand how that voided their warranty. They would not tell me much, except that they would not cover my card. They told me to contact their dispute department, which I did on Jan 25, and was given ticket #***. The individual there was also less than helpful, and would not explain the company's policy well either. They told me my only options were to get the card shipped back to me as is, or have them destroy it. I therefore requested to have it sent back to me. At this point, I have not received confirmation from them that they have shipped my card back to me.That is not my complaint, but rather that the company has an unfair policy regarding the return of parts and handling damage. Also, the company was not clear on what is or what isn't covered by that warranty. When I went to return my card to them, they did send me an email with the details of the process. Nowhere in that email does it state that any damage to the product in shipping would void their warranty. The email does give a link to their warranty statement. In there it does state that they will not accept warranty claims for items that have been damaged by external means. However, I was not making a claim due to any damage, i was making a claim against a defective video card being provided to me out of the box. It is not fair that they would not cover my part based only on that fact. Even though a tiny amount of damage did occur to the video card, they should not have rejected it for damage in the first place. The damage did not affect the function of the card at all, and was only cosmetic. The company could still fully test the video card to come to the conclusion that it was defective from the factory. Therefore, I believe on two counts that the company has unfair warranty policies that mislead the customers into believing one thing, but then actually enforcing another rule. But also that the damage that was occurred should not have been considered enough damage to warrant their rejection of my warranty claim.

PSU unit installed in PC I purchased from CyberPowerPC was not the one I ordered. In February I paid *** for a PC to be built for me by a company called Cyberpower PC. When I received the order, I examined it as best as I could and had a couple issues with the side and front panel, which the company resolved. As time went on, I started to have issues with the power supply (PSU) and my PC shutting down. I ended up needing to order a new PSU unit because I use my PC for work and I couldn't wait for warranty service. When I went to remove the PSU, I noticed the power supply did not match the work order. Instead of it being the one I ordered, which is the "THERMALTAKE *** GOLD 80 PLUS" there was a generic PSU installed called a "Hi Power *** Watt *** Gold PSU model number *** I could not have known this without removing the PSU as the sticker faces inward toward the panel and is fully shrouded. You must disconnect the PSU from the motherboard and remove all the screws to get to that label and remove the unit. I had no reason to remove it, until the PSU started to die. I received the new PSU on October 5th. On October 7th, after I installed the new unit I called into CyberpowerPC to discuss this. I explained what I found and the fact that it didn't match the order placed. I even asked if it was possible that Thermaltake makes these units under a different name (as some companies do) but they couldn't answer my question. The spoke I spoke to is named ***, who was not very friendly and stated "Our warranty allows the corrections to be made when missing/wrong items have been made known within seven days of the purchase". I explained the same information above that I could not see the sticker on the unit when I purchased it, so I took CyberpowerPC at their word. I was reasonable and thought that they would understand, a mistake happened and the wrong unit was installed. I even asked if the technicians recorded serial numbers and UPC's when installing parts as I did not get the box from the unit as I did for my motherboard. Why would I call in about a *** PSU on a purchase of a *** machine, which by the way is still under warranty. I have no reason to be dishonest and I even offered to send them the receipt of the new PSU I bought to replace this unit, they declined by offer. They then stated it would be investigated. It has now been 12 days since my ticket was opened regarding the case. I have case notes as I waited patiently, asking multiple times, if there was any update on the PSU and what may have happened. I honestly thought it was an error, someone messed up, but I received a response on October 19th around 10:10pm EST that from ***. That response was "The review had taken some time due to the length of time it has been since the day of purchase. Our warranty allows the corrections to be made when missing/wrong items have been made known within seven days of the purchase. The review had taken time as we would need to pull up older data and determine our options. We unfortunately are not able to move forward with this request as it has been ~7 months since the data of purchase. The power supply listed on the invoice is a THERMALTAKE *** GOLD 80 PLUS POWER SUPPLY. If we had made a change to the order, this would reflect within the invoice." This is rather clear to me that CyberpowerPC failed to record the UPC or the serial number of the unit installed in my machine. Cyberpower PC simply doesn't want to admit their mistake. Or, it was a bait and switch.

I spoke with technical support because my new desktop stop working before 3 months and the company is saying I have to pay to pack and ship it to them I placed the order for my desktop computer for work on 11/21 and received right before Christmas. Invoice # *** Customer # *** Within two months the computer started going into a blue screen and when I would manually turn it off and turn it back on no signal would show on the screen and the VRAM LED on the mother board stays lit orange and would not boot. I would repeat the process numerous times on turning it on and off manually until it would work, but the issue would still happen within a few days. I finally got a hold of somebody from technical support and and said it can probably be a defected Ram stick and he emailed me the steps on how to check if one if defected. I ran the test and both ram sticks are fine but does not work in the slot it suppose to. I called technical support again because the first guy did not answer back to my email confirming that the Ram stick is not the issue and asking what can it be? I got a hold of another technical support on 4/13 saying it is going to be the motherboard and going to have to send it to them. He stated that they are not taking any drop offs and have to ship it to them. I was only sent an email with the address not a shipping label and stating I am responsible for shipping " You are free to use the shipping method and courier of your choice. Insurance is highly recommended, but is optional . I again call technical support to tell them that why should I be responsible for any of the shipping and finding a box to ship it. The technical support I spoke with told me that they do not provide shipping supplies to ship it to them, and I offered to drive and drop it off to avoid the shipping and risk of me not packing it correctly and getting damaged in transit but he said they are not taking drop offs due to Covid-19. I then asked to speak to a supervisor or manager, and I got a call later from Marco a Level 3 Representative. He told me the same thing as the technical support guy that they do not supply shipping materials. I also told him I can drop it but he said because of Covid-19 they are not doing that. I told him the computer stopped working less than 3 months of owning it and because of Covid-19 I cannot drop it off and you are telling me I am responsible to pay more money to ship it to you to get the desktop to work on top of the $*** I already payed you guys for the desktop. I told him well due to Covid cant you guys provide the shipping materials and insurance to ship it back to you guys since we cant drop it off due to Covid, because for me to get it boxed like at UPS, add insurance, and ship a $*** mid-tower desktop computer is not going to be cheap. I also asked if I will be reimbursed what it is going to cost to ship it back and he said no we will not. What was really bothering and the worst customer service was that after all that his response was, "well it is up to you if you want to ship it to get it fixed". They had no problem collecting $*** from me and now that there is an issue with a main part of the desktop, they cant accept the simple request of providing me with shipping materials and insurance for it to arrive safe/ or reimburse me, and a much easier solution allowing me to drop it off and save the issues that can happen when shipping. I also told him why do they not the advise the consumer when buying a desktop computer to save the boxes and shipping materials, just in case that something may stop or not work with the desktop and will have to send it back for repair. That is about the only thing he agreed with me on.

We ordered a laptop for my son that is in army, due to covid and riots the delivery was delayed and my son left the base and the package was lost. We ordered a laptop for my son that is in the US Army located in San Antonio Texas. When we bought the laptop, we were told that the Laptop may take two weeks to deliver due to the current situation (Covid and Riots) and that we can change the shipping address if the laptop has not shipped yet. Three days after we bought the laptop my husband emailed Mr. Willis Leung (sales) if the shipping address can be changed due to my son living San Antonio to his new base. He was told that they are not able to change the shipping address because the laptop already shipped. We waited for the laptop to arrive thinking that it would arrive in three days but it took longer because of the riots that were happening at that time. The laptop arrived in San Antonio and my son already left the base and had been shipped to his new duty station. We are now being told by the US Army mailroom that the package was sent back to sender because the soldier already left the base. We waited and followed up with *** to find out if they have received the laptop back and we tried to call and reach out to your customer service and we were told that someone will call us back to our inquiry. Friday June 19 my husband received a call from *** and was informed that since the US Army signed off on the package that CyberPower fulfilled their end and if they received the package back, someone will contact him and he then can have a choice of being refunded or ship the laptop to another address. At this point my husband was frustrated because *** was abrupt, rude and would repeat the same spiel cutting him off when he is trying to explain. No resolution was offered or any instruction as to what the subsequent step should be taken. The next day, I received a call from *** explaining the same spiel that CyberPower fulfilled their end. I tried to ask him that in the event the package was lost if there's anyway that he can help us being that the laptop is expensive. He then gave the same spiel cutting me off and arguing that he can't say anything for something that has not occurred yet. I appealed to Mr Leung to explain to him that I was merely trying to see what would be the next step, I tried to explain to *** that since the laptop was not received by my son that if there's any way he can help us at least to recover our losses. Mr Leung answered with same speil but would not give a definite answer, I then asked if there's a manager or someone higher that I can talk to who could at least treat us with a better customer service and Mr Leung's replied "this is as high as you can get". I then stated that if this is the customer service displayed by a manager then the company is in trouble. He then kept on arguing with me and even stated that I was accusing him of lying, I explained to *** that I was not accusing him of lying and even mentioned anything that pertains to that. Again he argued with me saying that I was insinuating that he was lying and that I was asking questions that he does not know the answer to. I didn't want to continue the conversation and stated to *** that he needs to take a customer class because in my health care experience, I was trained to treat our patients with respect and give them the courtesy to view their point and if I acted in the same manner that he did then I would be in trouble. I then thank him for his time and hoped that he doesn't get treated the same way as he treated us when he is in need of help and consideration.

Company sends bad replacement parts during warranty, knowing after they're received the warranty will be over and they can refuse to correct this. Original Order#: *** Most Recent RMA#: XXXXXX Purchase Date: August 17th UPS Tracking that order was shipped: August 28th One-Year Warranty end: August 28 E-mail regarding this issue: August 19 Tech Rep over E-mail for RMA: *** - Tech Support Tech Rep over Phone: Never told me his name Items: -MEMORY: 16GB *** Memory -35 (ADATA Spectrix D80 RGB Hybrid Liquid Heatsink Cooling) & CS_FAN: 3X 120mm LIAN LI BORA Digital Series ARGB PWM XXX-XXXX RPM w/ Anodized Aluminum Frame + Anti Vibration pad +45 (Space Gray) During the last month of my 1 year warranty for my computer, CyberpowerPC deduced that I had some defective RAM and computer fans. They issued an RMA for these 2 things, required me to send in my parts first, then they would send me the replacement parts. I packaged up my parts the best I could since they were delivered installed in the computer and did not come with their original packaging. My parts were also is excellent physical condition, outside of the defects that were out of my control. It took a month to receive my parts back, computer being crippled in the meantime. This was odd because they approved cross-ship every other RMA during my 1 year warranty (they put a hold on my credit card for the parts, send them to me first so I can replace the defective parts so my computer would never be out of service. I was also always sent brand new parts.) My warranty was expired at this point, but this issue was documented and being worked on prior to warranty expiration. When I finally received the replacement parts, they were loosely wrapped in bubble wrap, which was surprising because I expected new parts like all other replacements. Upon opening, I noticed the parts were full of dust (not good for computer parts at all), scratched and dinged from possible shipping in terrible packaging, and damage from installation/removal from wherever they came from. One of the items, a 3-pack of 120mm fans, were also missing their ait-vibration pads (listed in their item's description above that was in my original e-mail order) that go on each corner on each side, 24 in total. The fans I sent back had them, as a new box would have them inside but these were just the individual fans without the pads attached. I contacted CyberpowerPC about these issues, and all they did is repeat to me over e-mail and on the phone that my computer was out of warranty and there was nothing they would do. I reiterated that this issue was in response to the RMA under warranty, but they literally kept repeating that I was out of warranty like they were reading from a script. Outside of this being completely wrong and unacceptable, I also have a feeling this was intentional. I believe they knew they could fall back on being out of warranty (Even though this was an issue prior to warranty ending and issued under warranty coverage) so they denied cross-ship, which was always no problem all the other times before, so I could not see the product(s) they sent me prior to sending mine back, and would be stuck with whatever they sent. In response to one of my e-mails, they said they have the right to use refurbished parts for repairs, but I checked their warranty page and no where does it say refurbished. It did say "reconditioned" parts could be used, which are of higher standard than refurbished by definition, but these parts were simply damaged, dusty, and simply missing pieces that should of came with them. I even offered to pay the shipping to ship these damaged/dirty items back so they could re-send new ones, but they still denied that.

I bought a gaming computer pre-build from their website that has never worked correctly. No support or response. I purchased my pc from Cyberpowerpc.com on *** Invoice#XXXXXXXX customer#w8tynd. Today is February 11th. My PC has had progressive malfunction issues since the first week i bought it. I was very proud that i finally had a pc after switching from console and spent *** on my order and treated it very well. My only downloads were windows and gaming related. No viruses, no *** The basics are Mb: *** Cpu: *** Gpu: amd *** Psu: *** gold *** Cyberpowerpc deepcool *** liquid cpu cooler with 2 fans set to exhaust. The last part i googled the other day and cant find it online to check compatibility. The first issue was crashing during games. I got a black triangle on my screen a few times and started keeping an eye on my temps. Once i got the temps lower i noticed improvement and figured it was my own fault for not having enough case fans. Then it started crashing again when the temps were fine. I didn't want to risk anything and hadn't tampered with detailed settings or overclocking, nothing. I turned off a few of the high performance options that were default on to try to lessen the load. I also kept every program updated. Constant crashing under normal temps usually as a black screen reboot. I figured i would upgrade later down the road and limp it along since cyberpowerpc hasn't done anything to respond or help to even find out whats wrong with my stock, default pc. Except two *** ago the reboots happened like 5 times in 1 day to where i couldn't even troubleshoot and shortly died. Lights on, fans run, no display no boot up. I spent all last week with a dead pc emailing them and calling their tech support which, conveniently for them, is the only way i can make a claim or do anything to resolve this. Ive sat on hold until their work hours close. I realized I would have to pretty much fix it or have a broken computer forever so I started buying and swapping parts out very carefully and meticulously, grounding strap, rubber gloves, insulated workspace etc. swapped power supply with a working one. Same issue, lights on nobody's home Bought a brand new msi gaming edge *** motherboard and new case fans, same issue but now i have error LEDs since my old board didnt have that feature. Its been on solid cpu. I figured its more likely that the *** off-brand incompatible pump failed or just wont work with the better board. Swapped pump out for a compatible cpu fan. Same issue. Ok lets try just bios and remove all other peripherals including gpu and add one at a time... SAME ISSUE. Ok maybe i can reset my cmos... maybe the hdmi cord... maybe ram sticks one at a time in each slot... ive personally replaced every important component on the entire computer except for the strongest and most expensive piece, all out of my own pocket. How can it possibly be that i have a failed cpu and have had these issues since the first week if not for a defective cpu? The motherboard itself wont tell me otherwise and Im pretty upset about this whole situation. With all the research Ive done it seems my worst case scenario would be that I would pay hundreds to send them their broken part to have them send back the same broken part which has been reported many times. Best case scenario they diagnose it without accepting my diagnosis and i pay hundreds to ship my pc to them so they can put more hands on it and risk a dropkick in shipping to MAYBE have a fixed pc when i get it back. Or they tell me its "incompatible" when their website says otherwise when you pick your parts which would void the warranty. Or tell me since i put my hands on it it voids the warranty when they have zero customer support. I spent two thousand dollars on a broken computer. I would honestly love the build and would have bought from them again but after all this I have absolutely no trust or faith in this company.

I was why do by three , was told my warranty part would be replaced with the same model, but I was sent an inferior model. HDMI port on the XFX RX580 GTS BLACK 8GB (5-video outputs) that came with the PC stopped working in December. I contacted CPPC and asked if they could repair the port as I'd rather not deal with part replacement. I was assured by the tech not to worry and that they would replace it with the same GPU but that specific model was on backorder for several weeks. I told him id wait. An RMA was made but I never recieved any email confirmation so I don't have the number or his name. A few weeks go by, I am no longer heavily dependent (but still using) the PC, so I contacted them again 2/5 this time confirming my gpu is in stock with RAY but now they need photo proof of my purchase because for some reason my customer information is no longer enough? Which I comply to, but do not receive my RMA confirmation or Instructions to return the GPU until I call on 2/8 asking where the instructions were. I sent them the GPU on 2/11 and upon notification of it being signed for at CPPC I called Feb 17th or 18th and confirmed it had arrived and offered to pay them to ensure I got the correct model or if possible an upgrade, the tech informed me they do not upgrade/upsale but confirmed my GPU was in stock, but couldnt give me a date I'd receive it because the RMA was too new. Almost 2 weeks later I recieved a STOCK AMD RX580 8gb model (3 video outputs) no proof of purchase or original packaging, and 1 cooling fan sticker peeling off in a way that it cannot be reapplied, BEST OF ALL the card is too thick(tall) to fit in the PCI slot without removing the Wifi card that came pre-installed(it is in the furthest slot from GPU). I called them on a Saturday 2/27 and spoke to CARLOS, he informed me it was all a mistake and his manager would contact me Monday with instructions for exchanging the GPU with the correct model. At this time I told him I would rather just have the GPU that came with the PC returned to me (a statement I'v now made to 3 CPPC techs and each one completely ignored). Monday 3/1 comes and no call or email, I call them that evening and get told by another tech *** "the manager said we can't guarantee the model(after it had been confirmed by 3 employees) of the GPU we send you as long as it is the same chip set." I explained everything again and he said "if you send images showing the card doesn't fit, my manager said he will replace it for you." I sent the images. Ryan emailed me stating they approved replacement but cant guarantee the correct part. But no RMA number, or instructions for exchange. I called 3/5 and asked for a manager and the person I was speaking to MARCO told me he was "a TIER 3 employee" and was "in charge and the highest person you will speak to" and that "all the techs I had previously spoken to were TIER 1 and needed better training because CPPC doesn't guarantee parts and everything is generic and that's just the way it is". I told him this was the worst customer service excperience I'v had in all my years doing business to which he responded "well it looks like this is your first purchase with us" He then told me he could see that my request for exchange was approved but again, can't guarantee they will send the correct GPU, and the tech that had gotten the approval (***) was "off and would be back in 2 days and you'll would have to call back then". I asked for an email instead. I replied to it on the regarding my approval for exchange. Ryan replied 3/7 stating a new RMA has been opened, they cant guarantee I will get the correct part and i have to pay shipping($60) because CPPC doesnt trust that a customer will properly package the item. I asked why I would have to pay for their mistake and stated I would return the part in the package they sent me to UPS to ensure proper packaging. They stopped responding. Iv been told online and have seen statements customer accounts that if you want good service you must be friends with their employees on DISCORD.

Tried to purchase a computer on sale using my credit card twice. Called support to verify order. CBPC intentionally denied order and raised price I went online and placed an order for a computer (Model GXL XXXXX) using my credit card. I am familiar with the ordering process as I have ordered PC's in the past from Cyberpower. I didn't receive a confirmation email for my order so I went ahead and placed the order again. The second time I placed the order I didn't receive a confirmation email either so I decided to call customer support that same day (August 17,2020). After calling I was told by a Cyberpower PC employee that my order information had NOT been downloaded yet and that since the order had been placed later on in the afternoon that I would have to wait until the next day after 11 am Pacific time to call and verify that the order had not been placed twice. I then asked the employee if he could just take the order over the phone and he told me he could not and that all orders had to be placed online. I called back the next morning (August 18) and the gentleman I talked to said he could not see the orders. He said that the order had likely not gone through, which is strange since I completed the order process twice and have ordered from Cyberpower in the past with no problems. The employee told me to go ahead and replace the order. I asked him if he could place it for me and he said he could not. To my frustration, I went back online to place the order, and to my surprise the computer I wanted is now up *** dollars overnight. This is very suspicious activity as my order somehow did not go through and now the computer is *** more. This is very disappointing as I was trying to get this for my son for his birthday and I did my best to complete the order (placed order twice and asked employees to place order manually). I would have even continued to place orders until I got a confirmation but I remember the last time I placed an order with Cyberpower I didn't receive a confirmation email until the order had shipped and I did not want to be making multiple purchases for the same computer and was instead trying to trust Cyberpower and be as patient as possible. I was also using a back to school promotion and was to receive an additional 5% off of my order. I called Cyberpower and told the employee what happened, he acted like he could care less and blew me off. This is upsetting because I genuinely placed the order for the computer, entered all my info in and my credit card info as well. It took me time to research what computer I was going to get and it took me time to place the orders and deal with customer service. I value my time more than anything in life. I cannot justify spending over *** more on something because either their system was malfunctioning or they manually deleted the order so that they could make me pay a higher price (bait and switch). I just cannot do it. I like Cyberpower and have continued to use them despite the negative ratings, reviews threads on Reddit based on personal experience. I repped them after using their gear and supported them when criticized and now they defecate on me. As a business owner I cannot imagine treating a customer this way, especially in a pandemic where people (including myself) have lost jobs. I cannot imagine that the owner of Cyberpower is willing to lose a customer and compromise it's reputation over a sale that was supposed to take place at a price listed on a website, the only reason it didn't go through was the companies websites and employees fault, not the customer. I emailed Cyberpower and never got a response. I have screenshots of the price change overnight. I screenshotted before the purchase to show my wife and I screenshotted the next morning after I placed the order when the price changed. I have a rather large social media following and youtube account where I will let the world know how I was treated. Instead of repping Cyberpower and promoting them I will now do the opposite. I will no longer promote Cyberpower but will discourage it.

Dead on arrival computer. Followed up with horrable customer service. CPPC swapped graphics card with worse graphics card and will not replace. To Whome it may concern, I want to first off start by saying that below is a summary of my experience with Cyberpower PC. I have a full document with dates and times outlining who I spoke with and what went on. On Feb 22, 2020 I purchased a Cyberpower PC gaming computer from walmart (online). Price was to $889.96 dollars with microsoft office. As soon as i received the computer (Feb 29, 2020) I had problems. On March 2 I contacted CyberPower PC and told them that my computer tower would light up but nothing would come through to my monitors. It was determined that my grapics card could be bad and I would need to send in the computer for service. CyberPower PC had me send over a copy of the invoice. After a couple of emails that day they finally received my invoice. The same day I received an *** that had me sending my tower back into CyberPower PC for service. I received the shipping label from Cyberpower PC on March 3rd. March 7th I responded to an email saying that Cyberpower PC was going to close my ticket. In the email I asked if CyberPower PC could update my motherboard (being as it was on the cheap side) at my cost being as they would be tearing the computer apart to replace some parts. I was told no but I could. I also asked if the company could do anything for me considering I spent close to $1000 dollars on a gaming computer and I have not even see it start up yet. On March 16th I sent an email asking for status of the computer. I was told via email to call in if I would like an update, so I did. On March 17th I received an email saying that my package has been received. even though they had the package a couple days before, or at least that was what I was told on the 16th. I asked about having the computer sent back without a signature required. I work a night shift and my packages arrive around 9 am. I live in a rural area with my nearest neighbor over a football field away and I am way off the road. I was told no we can not do that. March 26th my computer arrived back at my home. On the 29th I started looking over my computer and I noticed my graphics card looked different. THIS IS VERY IMPORTANT. My computer from Walmart (FROM CyberPower PC) came with an AMD Radeon RX580 XFX Graphics Card. OVER 5 DISPLAY PORTS ON THE GRAPHICS CARD. IT USED COPPER LINES FOR HEAT AND IT IS CARBON FIBER FOR LOOKS AND PROTECTION. One of the reasons that I bought the computer was it had the better graphics card. I have photos of the XFX graphics card in my machine as well as pictures of all the display ports. When I received my computer back from CyberPower PC I had 3 ports and I generic version of the RX580. Silver lines and plastic around the graphics card. Which I have pictures of as well. Contacted CyberPower PC on March 31 about the issue. I was asked to provide a picture to CyberPower PC of the card I received. I provided 5. 2 (side and back) of what was received and 3 (side and back) of what I had in prior to service with the company. Victor responded back with "I see". He then wanted me to send the GPU back in for service and said "I can request a card with the ports you are asking for but cannot guarantee it will be an XFX card". On the 31st I responded with I want what was in my machine prior to service or upgrade me to the next GPU that is comparable to what you have in stock. I also stated that I am not putting the machine down again while I wait for a graphics card to arrive. They wanted mine before sending a replacement. After a couple more emails I said I am not returning the graphics card. I was told to go through *** if I don't agree with their policy. I asked for the policy. no response. on 5/4 I called and spoke with Carlos. He put a hold on my credit card and sent a replacement Graphics Card. May 19th I received the New Graphics Card -same as what I had in the machine. I called CPPC same day.I was told there is nothing CPPC could do for me.

I bought a PC from CyberpowerPC and when I received it, the GPU chip was faulty. They sent me a new one that was a different brand, also did not work, and did not fit in the case that I had, which they said would fit. They wanted me to send them the PC for repairs and I asked them the best way to box it because I did not own the case's actual box. Their tech told me to get it boxed professionally by UPS so it is secure. I did just that and the boxing looked great. the foam was completely surrounding the box and was perfect for shipping. A couple weeks later I received an email from the company stating the PC broke and had major damage to the motherboard and GPU. Stating that the boxing was done poorly. They sent pictures and the boxing was NOT similar to the boxing that left the UPS store. I asked to file a claim and the tech informed me the claim will not go through their company because the PC came in as, "red flagged for improper packaging." Which means it voids warranty and is ultimately on me. I told him that one of his techs informed me to have it packaged a certain way. He then replied it is still my fault for having it packaged a certain way. I then asked to put a claim through UPS and he replied stating UPS will not take claim due to it being professionally packaged and then the package was not open until it was in the possession of Cyberpower. Therefore, it abides by the rules of their company and not UPS. I felt scammed and no way else to deal with it but ask for the price of the damages. They informed me it will be sent via email in 2 days. They did not give me the quote until 2 weeks later when I called them and they did not run the damages at all. They priced the damages for the GPU and motherboard around $1400, which is $700 dollars more than the price of the 2 parts if I bought them myself. I asked where the extra 700 is going to, for example, going to the price of people repairing it? They replied the repair is free and I only needed to pay for the replacement of the parts. At that point, I decided to have the PC shipped home the way it is. I told him I am not sure why I would pay double the price for the same parts I can get for half the price if I do it myself. They only thing the support had to say was I am sorry about that. After that, I asked them to send the Pc to a different address than my normal because I was moving in a few weeks. The support team was okay with this and read back to me the address I wanted to send it to. Three weeks go by and I am now at my new address. I get a notification they dropped the PC off at my past address and not the one I requested. I called them about the situation. They apologized and sent the PC back to their facility. Another 2 weeks go by and no news about the PC. I call and they said they have it and are asking for a $65 reshipment fee. I told them I will not pay that due to it being their mistake. After some talking, they agreed to send it to the proper location. I informed them I will be out of town in three weeks and would like it to be there before August 17th, which gives them three weeks to have it on my doorstep. They said it will be there in a week. Another 2 weeks go by, and nothing is informed to me about the PC. I call again and they state that they were meaning to email me but never did. They wanted to ask to reassure that this is the correct address to send this PC to. I stated yes, and they replied to it, "will be at your doorstep in 4 days". Another whole week goes by and no PC. I call and they say that the PC had to go through testing. I am unsure as to why they needed to test the PC or why they had to open the box in the first place knowing that the PC is broken. After another week without having the PC shipped, it was finally in my possession. The PC came in and was packaged quite well. However, as I opened it, I noticed the PC had been scratched. All across the top, there was some foreign dried substance on the case that I can't remove. The glass on the case was scratched, and some screws from the case were falling out, and some were also broken. Luckily, after I replaced the broken parts, the PC was working.

I used to be a big fan of CyberPowerPC. I have had 2 PCs from them in the past, and am still using one of them. So when I went to order my next 'dream machine' I naturally choose them to do it for me. So I picked out an amazing i9 12900k with a 3090 ti founders editions... all the bells and whistles you could imagine.

Then, it came not working. The usb's, display ports, HDMI nothing — worked. I had also upgraded my fans from 3 generic black ones to 6 Thermal Take white riing (for an extra 72usd) and didn't get ANY of the 6 thermal take fans. Also was supposed to receive a 100$ Amex card, didn't receive that either.

Disappointed beyond belief. Then when I complained via their customer service they refused to pay for the 200-300$ return shipping to fix it. They sent me an non-working, untested product and want me to pay for their mistake. Shameful.

Absolutely horrible experience, what a disappointment. I will certainly never use them again, will be reporting them to the RCMP, Fraud Section (FRD) Department of Justice and Canadian Border Services and will be definitely be sharing my experience on my social media accounts in the hopes that no other Canadians fall victim to their fraudulent practices and business dealings.

What a shame and fall from grace, CyberPowerPC used to be a good company. After receiving my PC and the service received, I can honestly say this is no longer the case.

Sad. Shame on CyberPowerPC. Returning this RGB paper weight immediately for a full refund. What a joke.

I ordered my computer back in early Jan it wasn't working when I got it. They sent me a replacement part which didn't work either. So I sent the entire computer back. Three weeks later I got the computer back and it still didn't work actually it was worse then before I sent it back. I've never used the computer and they want me to pay to return it. The person i spoke with was very smug and just said that's their policy. When I asked for his supervisor he said they don't talk to people. With the service and product they send I can see why. I also asked for the complaint department or a way to complain and he said they don't have one. When someone spends money with a company they should be treated better. I could see paying for return shipping if I had actually been able to use the product and then changed my mind but I never got to use it. Basically this is a bad company with bad products and even worse customer service.

I tried to order a computer via phone; told to go online. I did and was contacted by a sales rep, yelling, for his mistakes with my address. The computer came; didnt work. The fan was bent, power unit buzzed loudly and motherboard didn't work.

Tech support said warranty covers service and parts, not shipping; ridiculous for an internet based firm. They also repeatedly said that even though only the motherboard and power-supply were defective, and I was willing to swap them myself, I must send the entire machine. I paid $60 to mail it.

Over 2 weeks, the broken power supply and motherboard were replaced and the computer shipped back - not packaged well (no damage to the shipping box) but when I opened the, now dented, case the video card and motherboard were broken. 4 calls and 3 messages later (no one EVER got back to me) I was able to reach someone who said leave a message. Days later I reached someone else; after I again said I could make the changes myself, fearing more damage, I was again repeatedly ordered to send the entire machine.

3 weeks after I sent it back the 2nd time I called many times to reach someone, on hold for another 2+ hours and was told to send an email to the disputes dept. I later received an email saying the video card was out of stock. I then emailed disputes; over a week later still no response.

The computer later arrived in the same previously damaged case (not replaced) which is now extremely scratched and dented. And THE COMPUTER STILL DOES NOT WORK. Turning it on gives very loud noise and no picture / or windows come up. Same mess = many calls, 'leave a message' and only get techs who say mail it back again - literally speaking over me very nastily and saying it is my ONLY option - even though it has not worked twice now - they actually hung up when I said this. All requests to speak with supervisors are treated with disdain and contempt.

This is by far the worst company I have EVER had to deal with. The quality of the parts and system build are subpar and Customer 'service' is nonexistent. I am now forced to send the computer back a 3rd time or simply throw it out.