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cyberdefender virus guard / claim for refund

1 Sri Lanka Review updated:

I have informed them to refund my money as they promised me to refund saying 30 days money back garantee at the time of purchasing their product.Then they replied me giving options to select wether still I need my money back.Hence I responded for above mail saying that I need my money back.Unfortunately after that they did not have any curtasy to reply me and HSBC colombo confirmed today also (10th aprial 2010)saying they did not refund my money.I still do not understand why they did not keep the promised at the time of purchasing above product and the time of replying for my first mail saying they will work for refund money if I still do need to refund money.Therefore please be kind enough to advice them to reply my mails and do needful to refund my money as they promised.Your quick respond and cooperation are very much appreciated and please do not let them to steel my money
This is the mail which I have received from them saying they will keep the promise, but they did not keep the promise and now they don't reply for my mails even.

A support representative has responded to your help desk request.


Dear Indika Weerarathna,

Thank you for contacting CyberDefender's customer service.

We are committed to fixing any computer problem you are facing. We would like to offer you a one-time phone call with a live technical certified technician who will fix any computer problem you are facing. You can expect the Help Desk technician to go through an easy step-by-step resolution for any problem ranging from spyware, viruses, printer problems, network issues, to setting up your iPod. Our expert consultants will do a complete diagnosis of your system, and troubleshoot any malware present on your computer.

Let us know if you would like to take advantage of this FREE call and we will reply with details and an authentication code you will need when calling.

Once your subscription is canceled, you will no longer receive important security updates and your computer will not be protected against dangerous Spyware, Adware, Malicious Software and Key-loggers, which will put your computer and your identity at significant risk. If you use your computer to access online banking, download music, conduct any type of business, receive email or visit auction sites like eBay; you will be at risk without having the CyberDefender subscription.

If you still wish to cancel your account with CyberDefender, reply to this email confirming your desire to cancel and we will process your request.


Thank you,
CyberDefender Support.


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Comments

  • Cy
      12th of Apr, 2010

    Dear Indika Weerarathna,

    This message is from Cyberdefender Customer Service.

    Our records show that a full refund was issued on 4/11/2010. Refunds can sometimes take 1-2 billing cycles, depending on the issuing bank, before they appear on your credit card statement.

    Regarding the status of your refund, the funds have been released on our end. You will want to contact the customer service department of your financial institution to inquire as to when it will appear on your statement.

    Please do not hesitate to contact us if you require any further assistance.


    Thank you,
    CyberDefender Customer Service

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