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CyberDefender / Can not uninstall from pc/do not need

1 508 north ross aveTyler, TX, United States Review updated:
Contact information:
Phone: 903-593-2902

This company has no way for to uninstall there soft ware. I Do Not need it .Please help me get this off my pc. All I was doing was trying to see if it was going to be cheaper because my Norton account will be up soon. I DID NOT CHOSE THEIR SERVICE BUT THEY DID NO INCLUDE A WAY TO UNINSTALL THIS PROGRAM. I DID NOT EVER SIGN UP TO EVEN PAY FOR SERVICES. tHIS COMPANY IS A HOAX. THEY ARE TRYING TO FORCE ME TO ACCEPT THEIR SERVICES!!!

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Comments

  • Ja
      10th of Feb, 2009
    +1 Votes

    I'm having the very same problem. I had used AVG some time ago, which was free. I've been having some trouble with my own security system and just wanted to download AVG and see if I got the same results. Instead, it downloaded CyberDefender and I cannot uninstall it. In fact, it won't even go to the background when I am using other programs. I have to move it to the side as much as I can to see what I am doing. Any suggestions? Thanks, Janice

  • Ca
      18th of Feb, 2009
    +1 Votes

    after all day of searching i stumbled across some other sites i can't remember, because there was so many. but eventually i came across this one and i went into task manager and view programs running, clicked on end task then i closed and went into the control panel and uninstalled it. and it actually worked.

  • Ri
      24th of Feb, 2009
    0 Votes

    Cyber Defender is a RIP-OFF and should be avaoided at all costs!!! I bought the "family pack" for extra money, with the promise that it will work on 5 computers. After the initial install, I added it to my 2nd computer only to have the program tell me that the license code entered was already registered to a different device and could not be reused. I called CyberDefenders tech support and spoke to some guy in India who told me that I'd have to call the main office (billing) and ask them to correct the problem. I've called billing 20 times, left messages, sent emails, registed at the website asking for help and have not heard word one in 14 days. I've asked for my full refund without any response from CyberDefender. These guys suck.

  • Yo
      14th of Mar, 2009
    0 Votes

    I'm having the same problem of not being able to get rid of this program. I haven't paid for it yet, but it seems they are in my face all the time to force me to buy this software which I don't want after reading all these complaints.

    Please, any genious out there, can you help us with this problem???

  • Ch
      27th of Mar, 2009
    0 Votes

    AVG are going to lose a lot of customers like myself who stopped using Norton because of difficulties in communicating with them and then subsequently making it difficult uninstall. Surprise surprise when having supposedly downloaded the latest AVG 8.5 "free" I discovered had installed Cyber Defender (free) . After a "free" scan in which it detected some serious problem that needed attention - or words to that effect - I'm now told that it won't remove them until I sign up.
    I'm on a Free Trial of AVG but as soon as that's over I'll be looking for another anti-Virus program.

  • Ac
      23rd of Apr, 2009
    0 Votes

    Cyberdefender is a scamming, full on HOAX consumer RIP-OFF!
    comparable to cyberterror! that should be their rightfull name!
    First, they advertize as "FREE" don't fall for it! It's not free to remove the ridiculous amount of online threats found on your system! Once you decide to remove the "alledged threats", they force you to pay for the service for one full year! After you do that, it will waste yorur valuable time, by turning your computer into a zombie, and it will become fully ###ED! That's when I knew I had to remove their program, not so easy to do! I had so many problems, I called their outsourced tech support in jolly good India! forget about it! these guys don't seem to know which end is up! Not only they're hard to understand, they sound like monotone drones devoid of human compassion, but they tried to hussle me for another one time assistance fee of $19.99 for help through the phone, I said NO THANKS. You're probably better off trying to resolve the problem on your own. I had to do a system restore to really get rid of them for good. Cyberdefender won't allow you remove the program, because then, your computer cannot be controlled and jacked up with malicious spyware, the very thing their suppose to protect you from!
    Run from them, don't download their program, unless you don't mind paying them to do nothing good for you!

  • Cy
      21st of Jan, 2010
    0 Votes

    CyberDefender Corporation would like to apologize for any difficulties you have encountered with our product. CyberDefender operates 24 hours a day, 7 days a week, and we have technical support staff located all over the world. We recommend that you contact our headquarters office at 866-793-0454 during normal business hours in Pacific Standard Time. We will be happy to help you resolve any issues or problems you are having.

    All CyberDefender products can be uninstalled using your Windows Control Panel and opening Add/Remove Programs. First, you will want to exit out of Early Detection Center by right-clicking on the red box in the top right-hand corner, or right-clicking on the red EDC icon in your lower right-hand toolbar.

    Then, simply click

    Start>
    Settings>
    Control Panel>
    Add/Remove Products

    to open the menu listing all currently installed programs on your computer. Locate CyberDefender and/or MyIdentityDefender entries from the list and click the Uninstall option to remove the software. An uninstall wizard will walk you through the complete uninstall process.

    VERY IMPORTANT: Restart your computer after uninstalling to complete the process.

    Alternatively, you can go to your Control Panel and open your computer's search function. Do a search on the search term "CYBERDEFENDER." Delete any files that come up.

    VERY IMPORTANT: Restart your computer to complete the process.

    Please do not hesitate to contact us if you require any further assistance.

  • Le
      29th of Apr, 2010
    0 Votes

    absolute BS it isn't in my Add/Remove Program(s)... and what's more when you do that freakin search bit and try to delete it tells you that it cannot!! why I put a program on my puter without a uninstall button attached to it is beyond me 'course they don't tell you it will only take a few seconds to install and an an act of congress to remove IT!!!

  • Cy
      30th of Apr, 2010
    0 Votes

    All CyberDefender products can be uninstalled using your Windows Control Panel and opening Add/Remove Programs.

    First, you will want to exit out of Early Detection Center by right-clicking on the red box in the top right-hand corner, or right-clicking on the red EDC icon in your lower right-hand toolbar.

    Then, simply click
    Start>
    Settings>
    Control Panel>
    Add/Remove Products

    to open the menu listing all currently installed programs on your computer. Locate CyberDefender and/or Registry Cleaner, and/or MyIdentityDefender entries from the list and click the Uninstall option to remove the software. An uninstall wizard will walk you through the complete uninstall process.

    VERY IMPORTANT: Restart your computer after uninstalling to complete the process.

    Alternatively, you can go to your Control Panel and open your computer's search function.

    Do a search on the search term "CYBERDEFENDER"

    Delete any files that come up.

    VERY IMPORTANT: Restart your computer to complete the process.

    If the trial or paid software still does not uninstall, you will first need to make sure the program is completely closed. If the small icon is still there in the lower right corner, you will need to exit first (right click & select EXIT).

    If there is no option to uninstall when the program asks why you want to uninstall, there is an issue with your DPI (dots per inch) settings.

    To change DPI settings, right click anywhere on your desktop & select

    Properties>
    Settings>
    Advanced>
    DPI setting

    Your DPI settings should be on Normal, not Large. If you change it to normal, try uninstalling again. If you still don't see the uninstall option after changing your DPI setting, you may need to restart your computer for the DPI settings to take effect.

    Once you’ve got the correct DPI setting in place, simply click
    Start>
    Settings>
    Control Panel>
    Add/Remove Products

    to open the menu listing all currently installed programs on your computer. Locate CyberDefender and/or MyIdentityDefender entries from the list and click the Uninstall option to remove the software. An uninstall wizard will walk you through the complete uninstall process.

    VERY IMPORTANT: Restart your computer after uninstalling to complete the process.

    All Cyberdefender products are removable by the steps described -- we have installed and removed our product from any number of computers here in the office. However, if you are using another antivirus program on your computer, this might still not work, as some other computer security programs (especially Avast and AVG) are notably antagonistic to our programs and may stop some of their scripts from running. This may be true of other antivirus programs as well, so we advise that you temporarily exit out of any other antivirus applications active on your computer during removal.

    The last resort we can suggest is to try to remove it in Safe Mode.

    First, unplug your network cable.

    Then turn off your computer and restart it.

    Once your computer has come on, but before the Windows operating system logo appears, tap your F8 key repeatedly -- this will start your computer in Safe Mode.

    Then make sure you have exited out of Early Detection Center by right-clicking on the red box in the top right-hand corner, or right-clicking on the red EDC icon in your lower right-hand toolbar.

    Then, simply click

    Start>
    Settings>
    Control Panel>
    Add/Remove Products

    to open the menu listing all currently installed programs on your computer. Locate CyberDefender and/or MyIdentityDefender entries from the list and click the Uninstall option to remove the software. An uninstall wizard will walk you through the complete uninstall process.

    VERY IMPORTANT: Restart your computer and allow your Windows operating system to boot up normally after uninstalling to complete the process. Then re-connect your network cable, and you should be good to go.

    If you have taken all of the above steps and still cannot remove this program, and it is not showing up on your Add/Remove Programs menu, you have probably mistaken a rogue antivirus program for our product.

    You can find a list of the names of rogue antivirus programs here:

    http://en.wikipedia.org/wiki/Rogue_antivirus

    None of the listed programs are in any way affiliated with Cyberdefender.

    There is also a rogue antivirus program called Cyber Security that was designed to look like a Cyberdefender/McAfee clone. It even uses a little shield motif similar to McAfee and Cyberdefender’s logos.

    You can find instructions as to how to remove it here:
    http://www.precisesecurity.com/rogue/cyber-security/
    http://www.2-viruses.com/remove-cyber-security
    http://www.pcthreat.com/parasitebyid-8415en.html


    Thank you,
    CyberDefender Customer Service

  • Zo
      13th of Dec, 2010
    0 Votes

    cyber defender is full of sh|t .STAY OUT.in my case cant uninstall it even with cclener and every time i turn on that sh|t mesege is pops up

  • Be
      18th of Dec, 2010
    0 Votes

    My experience with working with Cyberdefender was pleasant only in the sense of the technical support, in fact the techs there are awesome and many are skilled at what they do. I just can’t say the same for all departments. Trust me; I’m far for being a bitter terminated employee. I wouldn’t want to be part of a company that conducts their business in this manner in the first place.

    What I found disappointing was the tactics they instruct their salesmen/saleswomen to take when pitching. I say this because I find it unusual that a new sales person will come up with some of the unrealistic things I came across, and if a company knows they will be servicing computer illiterate people they can use it to their advantage. Their tools included a “scorecard” that rates the customer system on a scale. They exaggerate infections in order to hammer the customer into thinking their identity, credit card; bank information is compromised or will be. Using the event viewer that has errors that are over nine months old and telling the customer their system is going to crash any minute. I have gotten many systems that were labeled, “malware infection, severely infected” followed by the sale details when in fact, after the work I have done is complete, not one infection was found on their system. When calling to customer to follow up, they become puzzled when I tell them, “I’m calling to let you know I have completed my work, your system was free from infections.” Then they question me and ask me if I’m sure I cleaned the system properly because they were told it was infected with rogues, rogues and more rogues. Then ask why they have just spent $140-$500 on something they did not need. I know the answer to that but I refer them to call the customer service and ask for billing to further assist them. You are a gold mine if you have a home business and you’re calling in about your computer that you do business on. Not to make this longer than what it needs to be, ill elaborate and make this next example short.
    A customer called in one day saying he had system issues; He was eventually transferred to sales. The free diagnostics and score card was ran on his system, the typical “possible malware” (the possible malware” indicator is a joke.) popped on the screen. This sent the salesmen into frenzy, the sales then pitched that his system was in grave danger, his system was compromised, his information was compromised and it needed to be worked on immediately. By then the customer was in a panic and did not want his system to be compromised, after all, he ran his business from that very same system. He agreed to pay the service fee. The sale was made and the system was transferred to a que for the next available technician to be work on. Due to the incompetence of management and sales, they forget that people like to watch most work being done. Needless to say this was one of those cases. A tech worked on the system, the customer was watching from his end of the system and seeing that all the scans was coming up clean. Eventually the technician was finish working on the system. Just then the customer spoke to the tech telling him he did not remove any infections, and he wondered why. The tech told him there was nothing to remove. The Customer got angry because he just paid a large sum of money due to the doomsday picture painted by the sales. The tech, put in a situation that he has no business being put in had nothing to say. Needless to say, the guy closed his account with the company and got a refund…rip off? Yes it is. This happens ALL the time, it just so happens the customer was lucky enough to catch this. The techs have no idea what goes on, they are not aware of some things. They simply get the tickets assigned to them and do what the tickets say

    The promises
    Selling their software as a miracle product is unrealistic, which is why the names were changed…along with the cheesy commercials with the cheap actors…The promises the sales make is completely unreal, and will tell customers anything they want to hear to make the sale.
    I’ve gotten computers with 250 Mb of RAM a slow processor and the customer is promised that the techs will make it VERY fast like new. Now, let’s take a look at how impossible this is, the customer wants the software to run (the software at least takes 300 MB to run) on top of the system needing to run XP?? The customer is expecting this. So after they wait on their system they see that after installing the software their system is even slower…They call back and tell the customer service its slow, we get the system and tell them, “You need more RAM’ they then get angry and say, “Well I just paid $140-$350 because I was told you could make my computer faster. To satisfy this we must turn off Another Early Detection Center for the sake of performance is to be turned OFF and disabled from start up….yes, now the customer computer is completely unsecure (not that it offers protection in the first place) on the internet. The customer is sometimes told that they must manually start their software.My other favorite is when I got the usual “major infections” and were working on the system, the customer is watching me work and watching all my scans come up clean…then the questions or statements begin, “the customer service tech said I had some infections, why aren’t you removing them?” It’s because he was lied to. A tech cannot remove something that does not exist…No matter how rigged the score card or “free diagnostics” is.

    If the software is so good, why doesn’t the company employees use it on their own systems?
    You would think a company’s employee would use their own software, especially if they can get it for free. I never worked for Norton but I’m sure they have great confidence with their product and I’m sure their own (most) employees use their products. This is not the case for Cyberdefender you will NOT find any employee with this software or any other software this company creates on their system, even if they may get the software for free, simply because they KNOW it does not work. Techs are not to down talk the software when the customer ask which is better, for example, if a customer ask, “Well, should I leave Norton installed or have your software put installed? I want the best security.” As a tech or a Cyberdefender employee or ex-employee we already know the customer is WAY better off with Norton; simply because, Early Detection Center detects almost nothing. I tested this out on my virtual pc, out of seventy-five infections Early Detection Center only detected four... In fact it’s tested on other system by other people and the results are the same, feel free to visit Youtube and type in Cyberdefender. One of the hardest things to do was removing a VERY good antivirus or any antivirus program that worked that had months to years of subscription time left to install Early Detection Center. EDC also blocks programs from functioning properly (such as Outlook). There were times when Early Detection Center detects itself as a virus/Trojan. It fails to run properly sixty five percent of the time (maybe a bit more), we cross our fingers when installing hoping it does not crash because that will lead to more work. Their registry cleaner detects errors on clean installation, damages other programs, removes files essential to the operating system (this is the case when customers call in and their problem is, “After I ran your registry cleaner my computer does not start anymore.”)

    You may tell yourself “oh he’s just a bitter ex employee.” I promise you I’m not, I couldn’t be with a company that:
    1. Lies to their customers in order to get them to shove up hundreds of dollars.
    2. Brush off employee concerns. “Your email was too long, I did not read it.”
    3. Consist of arrogant sale managers/supervisors that belittle employees. “Do you know who I am?”
    4. Tells their techs in so many words to ‘play along’.
    5. Sells software products to customers that they know does not work.

    Sorry, I need just a little bit more honesty, competence and integrity in my work environment. Maybe Cyberdefender should call up Jiffy and Easy Lube and ask how their business is; after all they have many things in common…

    -Anonymous ex-employee

  • Fa
      11th of Mar, 2011
    +1 Votes

    Look in to the Verizon Security Suite if you have there net work. Its working out good for me at $5.99 a month. I dump Cyber last year.

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