Mary May--you have a problem. Read all the posts here on cyberdefender: they slipped with one person and said, "don't worry, we'll get our virus, I mean program, right on your system." It is malware, and my computer completely crashed--it's only 3 mos. old and pretty much ruined. Whatever virus they install seems to elude all detection and causes gradual continual degradation of your system.
If you install the comodo firewall in advanced mode (disable your firewall first), you'll see all your info going directly to cyberdefender--that's how I found out it was also spyware. As a beginner, I then put comodo in beginner's mode. This was just an eye-opener for me, it won't help you but cyberdefender gets really defensive when they find out you know that--no refund though. If you do that, it's just for your info: you can then go back to whatever firewall you use or just take my word for it.
Most companies online won't do business with me because I changed my credit card number over this. Only cyberdefender and google had the original number, but it doesn't match the number that the companies (whose sites I have never clicked on) have for me. Definately do that if you haven't already, but I wonder if it's safe to use my new card with the few companies who don't buy personal info, since everything I do goes to cyberdefender. Someone else in this forum, who had never clicked on cyberdefender had money taken from her account.
I clicked uninstall on the cyberdefender file and let it run for 3 hours, then the cyberdefender wizard uninstalled the program, but within 2 days, cyberdefender reinstalled it and another. They're even harder to remove. I have had to reload my operating system 3 times, but it is hopeless--my brand new computer is dust and I am out $200.00 to cyberdefender for nothing--I said they offered a 30-day satisfaction guaranty and after 5 days I was dissatisfied, so they rewrote their guaranty and backdated it to 2005. If you call for a refund, the abuse is really incredible. Any promise of a refund will not be kept. They've gone so far as to use fake names. Once you get involved with them, they refuse to allow you to stop being their customer even though you're getting nothing for your money.
I still get their unwanted daily phishing alerts: I am unwilling to risk opening them.
I am a beginner so take my advice on that basis: if it's not too late, you might be able to do a system restore to the date they installed the program. The other option is to reload your operating system, but since that was the last straw for my computer, I'm not sure it's a good idea. The file is gone, but my empty C drive thinks it's full: I can't do a system restore or download programs.
Banks are supposed to help with issues like this: some do--I will be changing banks. I don't know what cyberdefender tells them, but it seems to convince them not to help. Try anyway.