CYBER MAESTRO PTE LTD / PRODUCT & EMPLOYEE
I like to lodge complaint against the product PS3 Game "PES 2009" and the sale promoter named RIO of CYBER MAESTRO PTE LTD, #02-77 SIM LIM SQUARE, 1 ROCHOR CANAL RD. I came from Brunei and on 24 Nov 2008, I bought a PS3 set (upgraded cost $165) complete with wireless control dual shock and 1 piece of PS3 game named PES 2009. When I bought these items, I didn't tried them as the promoter Rio advised that these are genuine Sony item and they are covered with warranty. If its failed then I just have to call him or email him and they will tell me how to send the items back to them for warranty at their cost. I believe this shop is equipped with CCTV and you can confirm what I have said by looking at CCTV recorder on 24/11/08 at 17:58Hrs.
However, when I went back to Brunei, I opened the set and opened (new and still sealed) PES 2009 game just to find that the game cannot be played. I tried to call RIO so many times and the shop but failed to get an answer. Luckily for me, my brother inlaw was on his way to Singapore and I ask him to bring the game and the receipt with him to make complaint to the shop.
Unfortunately today 29/11/08, at 12:30pm, I spoken with Rio on my brother handphone, he refuse to take the complaint as he said the items were tested before we left and there should be no complaint. I told him so many times that these items were not tested as he ensure us of the warranty, furthermore the PES 2009 was sealed. But he insisted that we have tested and he accused us that the items were tested at another shop where we have bought a hand phone. I told him that we have never opened the items until we reached brunei. The next shope where we bought the handphone only show us if we want to buy the fan for the PS3 which we did not buy. What pisses me off is that he had lied about the items being tested before we left the shop and he accused us that the items been tested in another shop.
I wish that somebody would check on their CCTV on the date mentioned above and the shop where we bought the phone i.e Mobile Evolution LLP, #02-76 Sim Lim Square, so that people know this RIO is a liar!!! and his product is useless!!
I came to singpore to shop, I buy things that worth my money, what I dont like is that liar like RIO.
What Singapore would do to the people like RIO?