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service/ replacement of defective procuct
I have been with Verizon for probably 20years. I had wireless and internet. My newly purchased cell phone ( under 3 months) went belly up on Friday. I went into a store on Saturday to be told that since it is a 'warranty' issue they cannot give me a cell out of their inventory. I, instead would have to be withouth a phone until Tuesday when it was 'sent' to me. In addition, in this same time frame i ordered a 'landline'. It was supposed to be turned on in 24 hours. It wasn't. I called and was told it was scheduled to be turned on on the 18th, but 'good news' the gal on the phone could have it moved up to the 16th. Today, is the 16th and they have no record of that call and I will have no service til the 18th. I currently am paying for cell phone service and land line and am using a 'disposable' phone. Can you say "VERIZON SUCKS' I can and will discontinue all my service in October when my contract expires.
termination
we have had verizon for many years i recently got married and contacting family members now, im not able to because they have no coverage in the areas my inlaws live, or where i work, or where my wife works, we have 5 phones on this account 1 has a year contract on it the others dont have contracts and they will not wave the 100.00 fee, for early disconnect. patric the verizon employee was a smart ###. i will never use the company verizon if its the last cell company around.
why would verizon waive an early temination fee? The reason for the fee is because you promised 2 years with them. You signed into a two year contract with that line, just because the other lines are up, you feel that you should no longer have to commit to your last contract? You signed the contract, you knew it has an early termination fee, I don't see why you are upset. oh wait let me guess, you are probably under the assumption that the world revolves around you. Well, sorry it doesn't. If you didnt want an early termination fee then you should have paid full price for your phone and only paid month to month or should have done a pre paid. And by the way let's think logically, you are leaving the company, why would they waive anything now? Maybe if you had a high bill and you were a loyal customer they'd help you out, but not when you are leaving.
everyone*
If they waive it for you they would have to waive for everything, there's no reason to give you special treatment over anyone else. You signed the contract and you abide like the rest of us.
$14.95/month &for life&
Does anyone else have a complaint on Verizon's "Life-time" DSL rates. I signed up a two year commitment with Verizon only to have them deny they even offered a set rate for life. I have found countless blogs stating that others have fought them over similar issues, but no-one has been able to produce the actual post-card or Web-page that Verizon released.
I believe if a copy of either could be located that a lot of folks could get satisfaction from this bait and switch tactic. Now, even though Verizon has spun it's DSL to Frontier, users in my opinion are owed this rate, as Frontier would have assumed the obligations when they purchased this business...
Comment is timely, as I was also researching this topic this morning - 8/19/2010. Signed up for $14.95 "for life" in December '05. Now paying $21.95/month.
I will never go back to verizon wireless and i'll tell every one I know to steer clear of them
I have been a good customer by paying my bills on time and fulfilling my contract of two years. Recently the Verizon Wireless company and I had a dispute over a very high phone bill. I just want to terminate my service. I have called three times, been on hold, and explained my woes to six different people. The managers all say that they will "take care of my request to turn my cell phones off " Today, I still have service. I know that I'm being billed for this service, and I no longer wish to have it. Isn't it illegal to continue to provide a service to some one who not only does not want it, but has made a request not once, but THREE times to have the service turned off? I have also contacted the BBB and filed a complaint. I also have files a complaint with Consumer Guide, and I will continue to voice my frustration until the matter is resolved. At his point and time I will NEVER go back to Verizon Wireless and I'll tell every one I know to steer clear of them.
Although their wireless coverage is good, Verizon customer service is close to non-existent. (Although reps are quite eager to please until your contract is signed.) In my case, a $65 credit that Verizon owed me, has apparently been swallowed up into a big, black wormhole? Although I honor my contract, each monthly bill arrives with confusing, misleading and often heavily-padded errors in their favor. Phoning customer service for assistance usually requires a one hour minimum of time, applied after you get off the hold function. Often the rep you end up with will claim they cannot help you with whatever situation you are trying to resolve. Watch this company, your contract small print and your invoices like a hawk.
You have to honor the contract your in with them, you can't just say welp, I'm done let me go. You agreed to be a paying customer for a agreed amount of time and you have to follow the rules. But hey who cares right, your the dooschbag that goes in there and ### every three days that your phone isn' workign and you have a Verizon employee with a BaS degreet o turn the damn thing on for you. Heres a tip, next time you go to a phone company and have to agree to a contract...READ IT! Find out what the hell youre getting into, don't you knw that every contract has fine print and legally binding stipulations that you have to follow and thats why they charge such high termination fees. Pay up or shut up pal.
Verizon wireless has a way of manipulating whatever conversation you have with them and turning it agaainst you (the customer) Join our fight again VZ W http://www.verizonnetworkextender.com/ Sign our petition! Thanks
Martmart, apparently you can't read well, I did not say that verizon is always wrong ###, I said I have had issues with them in the past and I am not 100% sold on them.
I do not believe that in any way says that verizon is always wrong. Think before you speak. If you did think before you spoke maybe we would no wtf you are talking about.
There's more to the story that we don't know and Tammy save your breath Verizon isn't always the bad guy sometimes the customer can be the bad guy too so don't say anything along the lines of "nope Verizon is wrong they are bad". Verizon wouldn't just randomly decide to not stop someones service if she has a TEF she pays that if no shes free to go.
Np, I too have verizon, their coverage I have had issues with but their customer service I am not 100% sold on.
Hello stealth I believe he stated that he fullfilled his 2 year contract. Ember if you did fullfill your contract, I would send a certified letter to them stating the original date that you requested your service to be canceled and that it has not been done as of this date. Tell them in the letter that you are not responsible for the line after that (unless of course you are making out going calls) and you should also make sure you verizon phone is off. Iwould also include a contact phone # for them to get hold of you. Make a copy of the letter and keep 1 for your records.
Also you can write on your last bill to cancel the account and send that also. Hope this is helpful.
overpriced
I have a basic residential DSL internet with connection speeds up to 768Kbps/128Kbps w/out WIFI for $26.99 per month from Verizon. I have intermittent connection issues with my internet. I would like to shop around or switch but AT&T said that our area is a Verizon area and they are not allowed to provide internet service in my area, so, basically I am stuck with Verizon. AT&T has the same service plus WIFI at $14.99 promo price/$19.99 regular price, I have asked Verizon if at least they can match the price but of course being the only provider in my area they have declined my request. This sucks, being stuck with inferior service and overpriced, no competition in my area. Can you please suggest where can I turn to? FCC does not seem to have regulation authority on these providers. Any suggestions? Thanks.
The complaint has been investigated and resolved to the customer’s satisfaction.
multiple billing & no record of it
I have a Verizon Pay-As-You-Go cell phone. My balance was low last night, so I decided to add $30 to my account.
I can add money using stored account information via the phone, that's how I've always done it. There was an error during the call and it told me to try again later.
I did. Same problem. So this morning I look at my bank account, I have been charged $30 plus a $1.88 service/tax charge, twice. But I still have no money added to my phone.
I call Verizon customer service, they tell me it's something the bank will have to reverse.
I call PNC bank, they tell me transaction authorization codes were issued to Verizon at the time of the transaction and it's up to Verizon to reverse the multiple charges.
I call Verizon back. I got the same story. I have to have the bank reverse it. So I asked for a supervisor, Crystal. Of course, no one gives last names. She was incredibly rude and condescending, and acted as if I was a child who had done something wrong.
I asked to speak to her supervisor, she said she was as far as I'm getting, and she won't connect me. When I asked for the contact information of the person she reported to, she actually hung up on me.
I am now stuck with two charges for $31.88 totaling $63.76 and still only have a $1.45 balance on my (now useless) cell phone.
deception, alse information
I signed up for Verizon I signed up for $69 for six months.
why is my bill $148 and 180 dollars.
have three boxes at 599 each and a bill that supposed the $69
you telling me t taxes are almost $80 a month.
when you call Verizon to try to straighten it out put it like this
they let me on hold for 48 mint's
ore I signed up for Verizon's Internet phone and cable
had no trouble with my Internet ever sense I signed up for their Internet I had nothing but trouble was able to get wireless
not it does not work after speaking to a technician several times
multiple hours on the phone I turned my laptop alld when I turned back on wireless
advise you to get what you're supposed to pay and writing before you agree to their service they'll act like he didn't understand.
The complaint has been investigated and resolved to the customer’s satisfaction.
Shame on you Verizon. Your customers should be important to you and you should strive to provide adequate customer service. I'm really disappointed with the customer service Verizon has provided. They have grown to be too large of a company and have lost sight of what is important - Keeping the customer satisfied! Please do away with your "automated telephone services". They do nothing but cause headache. I sincerely hope that you will consider this advice. You have the bragging rights for having the best coverage. Why not have the bragging rights for having the best customer service too?
I signed a contract for phone and internet services, I told them I did not want internationals calls in my plan, after about 10 months whit them I was charge for internationals calls, I call customer service to explain the problem, they said to me that there was not a block on my contract for international calls so I will got to pay the bill I told her that was ridiculous and that I will not pay that bill because my agreement was that I could not make international calls. So I call back again and speak to customer service this time to a different person wish let me speak to a manager who after looking at my contract told me he will give me a credit for part of the bill has if he was doing me a favor, the truth is that the mistake was made by them because I SPECIFY to them that I did not want no international call made from my line and they agree, also the international call wich was made it was made with a 2 dollar phone card so is impossible for they to bill me, they got some scam going on there where some one is making money of customers, blessings.
identity theft
On July 15 I tried placing a call from my phone and got a record message saying my phone was no longer in service. I called Verizon to check and was told that my number had been changed. I told them I had made no changes and they asked me to hold on while they checked into it. I was then told that my account had been hi-jacked and my phone service had been moved to a different phone and number. I ask how this could happened and after farther checking I was told by Verizon it was done "in-house". I was told this meant a Verizon employee had gained access to my account and made the changes and had charged $250 worth of air time to my credit card. This was done in three charges of $100, $100, and $50. Verizon changed the service back to my phone but refused to credit the money back to my card. I was told I would have to handle that myself through my bank, which is Bank of America. After several days of phone calls to Verizon and being told there was nothing they could do and that if I wanted anymore information I would have to get a subpeona. I asked for the name and ID of their representative I was speaking to and was told I would only get that through a subpeona also. Finally Verizon did refund $150 to my card but still refused to return the other $100 and I was given no sensible reason for their actions. At first Bank of America refunded the final $100 to my card but then changed there stance and told me it was my problem with Verizon and I would have to deal with them myself. They allowed Verizon to charge the $100 to my card. Verizon has admitted to me and has told me that it is documented on my account that a Verizon employee did gain access to my account and make the changes and charges to my card without authorization. But yet they are unwilling to accept any responsibilty or offer any help in finding the responsible employee or returning my money to me which Verizon has in their hands. I have filed a complaint with the Valdosta Ga. police and a detective is currently looking into the case. I have more detailed information I can provide if it will help. I just don't know were to turn. I have contacted a couple of attorneys concerning the matter but most seem little interested due to the small amout of money involved. But I see it as a crime being committed against me and my family and being compound by Verizon (surprisingly) even though admitting knowledge that an employee committed an illegal act, still refusing to accept responsibility and worse yet refusing to return my money which they gained possesion of through a criminal act.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was a victim of Identity theft not once but twice through verizon. In 1996 someone opened up an account in my name my social and racked up over an $1800 when they confronted me about it I asked them where was the service provided and they would only tell me Queens NY. I was able to prove back then beyond a reasonable doubt that I did not only did not live in Queens I wasn't even in the state of NY I was living in Phoenix City Alabama. Verizon dismissed the charges. Now just the other day I get a call telling me I am being sued for a verizon bill in the amount of $1389.60 for a service period of July 2004-October of 2011. The collection agency wouldn't tell me service address so after several phone calls to verizon and all their departments I find out that it was for a location I never lived once again. This time I didn't even have the luxury of having collection statements come to me I got the call that I am being sued. I again can provide beyond a reasonable doubt that I never lived in that location but what are the chances that both times of Identity theft happen with the same company. I believe there is someone at that company who is taking peoples information and selling or giving it to friends and family so that they can have service once again. I called the police and he was more upset that verizon got taken for all that money rather then my identity had been stolen and I was going to be sued for the amount. Now I canceled my home phone and Internet April 14th of 2014 today is May 9th 2014 and I still have service even though I called to cancel it. I think verizon needs to get their act together clean house and get rid of the thief's and lazy people.
That's horrible that this happened to you, and they won't address the issue. It sounds like everyone is pointing the finger at everyone else: Bank of America is saying take it to Verizon, Verizon is telling you to take it to the police, and the police aren't going to make this a priority b/c the actual crime probably took place in another state, and the amount in dispute is so small.
And this is how corporate America screws over the little guy.
File a complaint with the BBB, write a letter to the corporate office, but in the long run I think you're just going to have to swallow that 100 dollars. Personally, I'd break my contract, and I wouldn't pay the penalty. And if they reported it to my credit agencies, I'd submit an attatchment explaining the situation and the fact that their lackluster response has made it impossible for you to continue doing business with them b/c of security reasons. That's me though.
All calls are recorded when you call a customer service number. Especially verizon. I am a verizon user as well, and they now know I do not put up with any nonsense. As far as the customer service, that was just out right rude. Here is what I do. When I know I am calling them, I too, record the calls. I do let them know it is being recorded, unless they do not say there calls are. It is only fair I record my calls as well as the se companies.
I am sorry this happened to you, but try calling back and ask to speak to a excutive manager. Or call a differnt local store for this issue. I have done this befor but i do not have the number anymore to share. sorry. Best of luck to you
poor customer service
I am glad I don't have fios bundle from verizon. Friends and family members who switched to fios are very frustrated with customer service provided and response from representative (If you can get to them). I am glad that I don't have fios and now even more determined not to have fios after a terrible customer service experience that I lately had to resolve one issue with my dsl slowness. I am writing this out of sheer frustration and disappointment that I had lately. I fell sorry for those who got fio and are now in trouble for not getting what they were told : (
I am writing this to complain about a commercial I just saw. Verizon Wireless has a commercial on tv that two females are sitting at a table and one asked the other 'Worst case senerio. If there was only one phone left who would get it?" The other girl replied that she would and the first girl uses a blowgun to shoot a poison dart into her friend's neck.
My 10 year old son asked why would someone do that over a phone? I'd like to ask you that too?
I am VERY disturbed at someone's sick sense of humor.
I have tried for 2 months and at least a dozen calls to Verizon to get them to cancel the "additional" webspace I purchased. Each month they promise it's handled and nothing happens. No refund but the charge stays. It's amazing how easy it is to add the additional webspace but impossible to get it removed. To date it still isn't removed and their "on-line" idiots keep sending me to billing who sends me to Customer service who sends me to tech support who sends me to billing who sends me to CS and on and on. I really hate Verizon.
Beware of Verizon, they have poor service and lack communication. I recently signed up for Verizon Fios, I had Comcast before, honestly I notice no difference. The only reason I got Verizon was because of the fast internet and clear HDTV, and its not all that great. Well I'm regreting it now! I'm stuck in a one year contract and they get to charge my credit card (if you don't get a home phone with them they won't send you a paperbill and the only way you can pay is with automatic recurring payments). All of this they neglected to tell me. So finally I called "customer service" and when I finally got through their automated customer service, their customer service agents are rude and useless. And FYI installment takes about half a day so if you're ready to change service just to try out Verizon Fios, be ready to endure a year of poor service.
In March 2009, we were moving our business location from one city to another about 10 miles away. In order to do that we had to cancel phone and internet at the old location and have the services moved to the new location. This required two new phone numbers, one for the regular phone, the other for fax/DSL. When I called to complain that the internet portion had not been completed satisfactorily (failed to work), I was assured all would be done correctly the next day. Next day came and went. So I called again. I was assured again that the next day it would be. I asked for a supervisor. The supervisor gave me her assurances that all would be completed the next day. Next day came and went and still no internet. I called again, and this time the agent said that no request for internet services was on our record. She puts in the request and says it would be 7-10 days before we could get hooked up. I again asked to speak to a supervisor and this time a supervisor agreed with the other agent that there was no such request for internet for our phone lines. She agreed that it would be 7-10 business days etc., but that she would make an exception and put as on for the next day. Next day came and went. No service. This was now Friday and the service was supposed to have been working on Monday.
On Monday I called again and I immediately asked to speak to a supervisor. I gave her the name of the supervisor I had spoken the week before who had assured me all would be operating the next day and that it was now a week and still no DSL. She said that the name of the supervisor I gave was her own name and that she did not recall any such conversation. I got pissed.
And all this was after I had had a similar experience with trying to get Verizon DSL hooked up at my home, dealing with tech agents from Pakistan and India at night. After several phone calls the next day, I eventually told them to refund my money and forget the whole thing.
I didn't have that option for the business. If there had been any real options for the business, I would have booted Verizon after the second phone call. As it is, it finally required 14 phone calls to get it right.
I was a Verizon cell phone customer over 12 years...I just added $10 a month for unlimited texting...they sent me a bill for $1200...that's right ONE THOUSAND TWO HUNDRED DOLLARS...(for texting)...I called customer service...spent HOURS on the phone...they told me they could not find out where I added texting ( I did it in one of their official service centers)...after several hours of talking to several people...they told me they would KNOCK off $87... (= a $1113 bill) ...that's all they could do...for $10 texting...5 minutes later...they STOPPED MY PHONE from calling out...I'm signing up with someone else...
if you think this is a rare event...3 years ago...AND ALSO 6 years ago, when I upgraded my service...they charge me 45 cents a minute to call my wive...and 45 cents for her to talk to me...BOTH times I had phone bills well OVER $1000...but after spending HOURS on the phone...both times they fixed it...
This time they say they can't do anything...
My intrnet went down 2 days prior to my grand opening and the customer service rep said that the tech would be working on it the next day which was a Friday and also the first day of my grand opening at my store which is pet grooming and retail. I had events planed and was told it would be fixed before the afternoon. So when it was not fixed I called Verizon and the customer service rep said that they made a mistake on the ticket and had to resubmit the ticket. I was then told that I would have to wait until Monday and that there was nothing they could do. I explained that I needed this fixed and that it was my grand opening and that I would be unable to process credit cards with out internet service. I asked if I could talk to a supervisor to see if something could be done. I was put on hold for a long time then when the rep came back he said they are busy and are just passing the message along that it would be Monday before anything could be done. I was told that business have top priority and that they should have fixed it asap business have top priority and this was on Monday after my internet was fixed. Also the managers that stoped by said if the tech is doing his job you should receive a follow up call..it never came. This is a horrible way to treat customers not to mention the lost of sales.
Verizon has extremely poor customer support services. They shut down my company's internet and email service stranding 30 people from working for a mistake that they made in coding payments. I was on the telephone for over one hour trying to get this resolved so my staff could go back to work. I suspect that it cost my company a couple thousand dollars in lost billing time for a $350 bill. I then wanted a hard copy receipt for the payment that I made using my personal atm card. I was literally transferred to at least 6 people and was put on hold everytime for 10 mintues each. The incompetence was simply amazing. Finally, I was told that they could not provide a receipt or any documentation of being paid. Again, very poor customer service and very incompetent phone messaging systems for a "phone company". It is a really sad statement of corporate behavior.
My internet service has gotten worse with Verizon since a price increase some time ago. Half an hour wait for customer service has meant that, in months of trying, I have not been able to get through (I have a job.)
Today, determined to get some resolution, I spent more than three hours, most of them on hold, to get service. I was hung up on during the first call when I refused to accept that a non-branded router was the problem, even after the technician had confirmed that the line was problematic. I called back and, after an interminable wait, the second technician says the same thing and tell me that a technician needs to come to my home.
Great, except for losing a day's wages to wait and being told that if I miss the morning phone call, no one will show up (I guess going to the bathroom until I get that call is out of the question.) Further, I have no confidence in this, as yet, anonymous technician. When I put this service in at my current residence six years ago, I lost two days wages when no one showed, and another day when the technician came and could not resolve the problem. At that point I went out to the DMARC and fixed the issue myself. I am an IT professional and had spent hours trying to explain the issue to folks who insisted that I did not know what I was talking about before just doing Verizon's job.
There are several good reasons I stick with DSL rather going to cable. I save $15 a month which, in this economy, is nothing to sneeze at. Most importantly is the difference in the technology between DSL and Cable. DSL is more secure than cable and it not a shared line. For that reason, the speed should be more stable; though in high customer areas, the line can saturate and slow things down (also an issue for Cable.) Cable companies have also taking to monitoring and limiting download capacity. Lastly while both the phone and cable industries support monopolies, the phone company is not trying to cannibalize (and control?) all media (at least not yet, not sure what the Google-Verizon deal will mean in the long term.)
Having said all that, if Verizon can't right my ship, I will have to start looking elsewhere. Hopefully a small DSL provider or, as a last resort, Cable.
So being a loyal customer of Verizon for over 7 Years, and spending more than $8, 000.00 a year on my plan(s), yes 1 main account with 5 lines and a sub-account with 2, you would think that when I called customer service to help me out - - they would actually help me out...But NOPE! Here is how my story goes and the latest of my irritation brought on by my relationship with Verizon.
(I recently purchased an IPhone for my Aunt - just the 8gig).
After receving the new IPhone, my aunt decided she would like to upgrade to the 4S 32 gig...I call up Verizon and here is how our conversation went:
ME: Hi, I would like to send the Iphone I recently purchased back and exchange it for the 32gig.
CSR: Sorry mam, we have a 14-day return policy and you are on day 16.
ME: Well that is just 2 days, is there anything you can do?
CSR: Nope.
ME: Seriously? I mean I am purchasing a more expensive phone.
CSR: Nope.
ME: Is there someone else I can talk to?
CSR: Like who?
ME: Like someone who can make a decision.
CSR: Everyone here can make decisions. It doesn't change the fact that no one can edit the screen on our computers. Now that would be bending the rules wouldn't it?
ME: *rolling eyes* Ummm, sir...do you realize I spend almost $600.00 a month on my bill, and have 5 smartphones attached to my account?
CSR: What does that have to do with anything. Nothing can be done.
ME: So you are saying I have to purchase the phone at $799.00?
CSR: I am not saying you have to do anything...
ME: How long have I been with Verizon?
CSR: Let me look that up...(waiting...waiting...) - - 7 years.
ME: And does that mean anything to you?
CSR: Nope.
ME: OK, tell me how much it will cost to cancel all my lines.
CSR: (waiting...waiting...) that would be $1536.oo.
ME: *gulp*...Alright, what is your name.
CSR: (gives his fake name).
ME: what's your id?
CSR: (gives me probably some fake id).
CSR: Anthing else?
ME: Nope.
And there you have it...What a rude customer service agent. I have always touted Verizon, even though I have had my run ins with rude agents every so often. But I have had it with them. I will be cancelling my service with them as soon as I can cough up the cancellation fees.
They have no appreciation for longevity and or loyalty of their customers.
So yeah, now I have just created a website strictly for verizon complaints. http://www.verizoncomplaints.com . Anyone feel free to complain there as well!
I AGREE COSTUMER SERVICES IS POOR, THEY DON'T TRY TO HELP YOU WHAT THEY DO IS TRY TO DEFEND THE COMPANY AND TRY TO MAKE YOU FEEL LIKE YOU DON'T KNOW WHAT YOU ARE SPEAKING ABOUT, THEY GO ABOUT HAS IF THE COMPANY WAS THEY OWN, WEN THEY ARE JUST AN EMPLOYEE AND THEY JOB IS TO HELP THE COSTUMER, BLESSINGS
verizon the big scam
I just purchased bundle to save me MONEY or that what I thought I was doing. I was combining my interent and land phone together. The rep from verizon understood that I currently had a wireless device for my interent and informed me by purchasng this bundle I can save money. So I did - the verizon rep informed me it would be NO problem in cancelling my wireless device interent and that it was NO charge. The verizon rep connected me the next department ( no department, but separate company of verizon). Yes - Verizon Wireless and Verizon Communication is TWO different companies and they do NOT talk to each other and each one does not know what the other one is doing. Anyway - the wireless side informed me it would cost 150.00 to cancel my internet from wireless to go to land line interent. All the time, they wanted to sell me another bundle and sell me a cell phone package too.
DO NOT purchase anything from Verizon and if you do ASK - Which company you are talkin too - They act like they (Verizon) are one big family. But in the shadows - they are TWO or THREE companies that are in the communication business -but do not communicate together. They should be called the VERISCAM - your communication screw you company. Is AT&T any better ?
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud on my sales and job; slander on my job prospects by trg
I worked for TRG 4 & 1/2 mos. They stole several sales of mine, two even after being payed and took back from me after the Help desk in San Antonio, TX cleared my customers for DSL services in Tampa area. They allow their team leaders to go behind you and steal your sales. I destroyed my 1993 ranger while working at TRG costs me over $1500 in auto repairs in less than 4 mos. I was promised $300 week plus commisison. I even got off unemployment to work at TRG. TRG 2 1/2 mos. AFTER I BEGAN EMPLOYMENT renigged pay scale, then they went to 100% commission! I had many customers I sold, then lost while at TRG to Verizon corporate people later! Also, I was told by my operations mgr. in Tampa to get a new truck and my sales up or I was possibly history with his boss.., even...when I had remarkably averaged 2 sales a week for 3-4mos. BUT...30-40% of my sales were cancelled and taken later by Verizon and TRG personnel after I was told the customer was not eligible and or they rejected on minor paperwork issus on the contract; in other words Verizon / TRG knew what their own promos are but though you spell out on work order, they kick it back for not checking it on order though you clearly state it and customer signed the order requests services. Also TRG has openly costs me atleast (I have on record) 5 jobs The manager directly told me they only need to to do an employer & background check, otherwise I am hired. in 2 mos by lying about me "as job abandonment" on my HR paperwork... when I was told "to get numbers up and a new truck"!
I could not use my truck last 3 1/2 weeks of my last 6 weeks.. but made a few sales and they "all kicked back or were contacted customers after I was told I did something wrong or denied sale due to misinformation from their help desk! They also lied to unemploymnet Florida. Anybody else out in Tampa that got cheated like me!
I also agree, I wonder if there is a way that we can file a class action LAWSUIT!
verizon customer service, one bill
Update: 10 days later
Promised a escalted call 7 days ago, still no call?
Another promise, and still no help
What customer servce "eric rabe" 1 year later update
Options
[protected]:31 pm
Verizon customer service? What service the worst year of my life!
Verizon customer support, verizon blog, yes ok, I have played the game for a year, its really been a amazing journey, oh lets a say about 100 hours on the phone to all the suppose head's, wireless, not to mention that I spent 6000.00 almost on my verizon package in year, yes thats right "6000.00" dollars, as in six thousand dollar's, to verizon.
Do they care, nope,
The tales of whoa of verizon. Do they have great internet yep, great phone coverage yep, great tv, yep!, but is my life worth it? Omg do not make a change on your account, your bill will never be right, I can put 10 names of people including "no name" that have promised to help me with my account, oh they talk and talk and promise and promise and the bill comes and bingo! The bull'seyes on my' bla bla bal"just showed up again while they laughed all the way to the bank!
" thank you verizon"
2 weeks ago I spent another 3 hours on the phone, yep 3 hours to lower my bill, sooooo many promises.. So many dreams of a lowered bill finally, I actually felt relived and happy when I hung up the phone, finally a"0"balance on my account," a fresh start".. Life was great... And then... The verizon bill.. I opened it up with glee to finally see my savings...
" what the ' bla bla bla was I thinking""""could it be possible that after a year they actually listened and got it right...
As george carlin would say... God rest him," bla bla bla """"""
I felt a sharp bullet hit my you know what *, not only did I get one verizon bill, but 2 verizon bills, they were so kind to send me my new statement for 500.00" what happened to my savings? But then I got another new bill from wireless for 215.00 more dollars... Oh yippie.
Thank you verizon, for setting me straight, I mean truly I really don't know what I was thinking to spend 3 hours on the phone, cancel my house phone, lower cable, and then have you send me a wonderful exciting gift of 2 bills to the tune of 700.00, 300.00 more than my last bill, but hey, I know, I am paying now what the next 3 months as punishment, and then I had to listed to a robot talk to me on the phone like I was mentally challenged "no offence to anybody that is" today for another hour, and still got no where.
Are you getting it, is anybody out there that understands... Do you people really care about your customer's and consumers.
I can assure you one thing mr or ms verizon, by goodness you will not wear me down... I now realize that is your great wish in the sky, that I will just give up and give you another 6 grand towards your new condo, and leave you alone but I will not this time,
I have been a good customer, paid my bill, and no matter what I do, the bills are the same, the majic credits go to majic land, and I still pay only to hopefully see them another day,
Part 2) you know that 6.00 *2 (12.00) I pay that you promised to take care of my cell phone, well guess what, my volume is not working, so I called guess who? Verizon, and you know what I was told... Well to bad... That was for a year only, you have to buy a new phone at full price 300.00 or sign a new 2 year contract and pay 100.00 "what" I already have a contract til next year? "what?" did I just leave my head again?
I thought yoor new promo was no contract.. I did just get that in the mail?
Are you kidding me, it was not enough that I have a bulleye's on my "bla bla bla but not I have one on my forhead and the word ' *bleep*" as well."I am a idoit, I will repeat this daily as to not bother you.
So in essence, my husband is 73 years old, I wont tell my age, but how many other people are you taking advantage of?
The way I look at it 12.00*12 months is $144.00 you owe me since you are not helping me with my phone that I have paid you each month, my new extra bill, thank you, I will not eat this month, but will have great tv
You can respond, I want help, I beg for help, once and for all, as a loyal customer I deserve at least that,
I will cc/ this letter to cnn. Fox and utube, and anyone that will listed until this is fixed.
Hope you like the new car I am paying for.. Or the hotel staycation... Or hey maybe your stocks? Heck the money is not going to my bill.
And I hope I hear the phone when you call since the ringer is broke! But you already know that, thats why I pay 5.99 a month for insurance on my cell phone plus tax.
Fl
Response from verizon:
I have removed two more of your posts, because they were copies of the original complaint which has been escalated to customer service. As you have been told that this is a violation of our terms of service, you should be aware that another violation will result in your account being set to read-only status.
You can review our policies here
Regards,
Elizabeths
Response 2:
Re: verizon customer service: 1 year later and I still have no life, the worst ever
From: moderator elizabeths
To: cindyred
On [protected]:34 pm
Add elizabeths to friends ignore elizabeths
Your original post was placed on a special customer service board. The others were removed, because multiple copies of the same post, or repeated discussion of the same issue, are violations of our guidelines.
Elizabeths
Response 3:
Hi cindyred
Your recent post, verizon customer service? What service the worst year of my life! And your post:verizon customer support? 1year ago I had a normal life" there is no support!, have been removed because they violate verizon's community guidelines, which prohibit: cross posting an issue/topic to more than one board. You can view our policies here
Your issue has been escalated to customer service. Please be patient and you will hear back from them.
Regards,
Elizabeths
Response 4,
Re: I am done with verizon.
From: moderator elizabeths
On [protected]:28 pm
Add elizabeths to friends ignore elizabeths
Your recent post, re: I am done with verizon., has been removed because it violates verizon's community guidelines, which prohibit:
* discussions of moderator actions on the boards. If you need to comment on a moderator action, please private message any administrator/moderator;
As you have had more than three violations, your account has been set to read-only status. You may read the boards but not post until after you have read the guidelines and pm'd me with your agreement to abide by them.
You can view our policies here
Regards,
Elizabeths
Reply to ms elizabeth,
Re: I am done with verizon.
To: moderator elizabeths
On [protected]:36 pm
Add elizabeths to friends ignore elizabeths
Oh I just read them thank you,
Please advise oh I agree,
Thank you so much for all your help and removing all my posts,
I agree, and agree with the terms
I herby and pm'd you that I agree
Thank you
Response:
Your privileges will now be reinstated. Please be aware that if there are further violations, your account will be banned.
Elizabeths
Verizon contacts:
Van seidenberg (Ceo) - [protected]@bellatlantic.net
Joe paz (General manager). Joe. [protected]@verizon.net
Verizon internet solutions (Atlanta) - [protected]@gte.net
Liz simpkins (National dsl group) (Texas) [protected]
Ilene f. (Verizon ebiz) (Florida) [protected]
Sean williams - [protected] ext. 5845 sean. [protected]@ins. Gte.com
Justin iljana - [protected] justin. [protected]@ins. Gte.com
Julia green - [protected] ext 5483
Bill hollman - [protected]
Paul - [protected]
Janet rep id #5336 (Dsl tampa)
Steven rep id #3393 advanced billing (Atlanta) [protected]
As of 8/1/2010 no help... Bill still incorrect. More promised and still nothing.
told 49.99, charged 79.99
Verizon representatives came knocking to formally 'switch' the neighborhood over to fios. My mother was paying $69 for her original package and they told her they would give her her first six months of the Fios package at $49, a $20 discount, and then $59 for the remaining eighteen months. She also confirmed this amount with the phone rep who scheduled the installation. The bill came, and my mother, 77 and on Social Security, was floored with a $79 bill plus fees. She called in about it and they "had no record of it and couldn't help her." Funny thing is I (her son) wanted to be there for the install, so I had to reschedule several times. Each time I rescheduled, I verified the package and the monthly charge. It was $49. There is definitely something amiss here with this company! I would call it elder abuse, but I believe they are handling everybody this way. Mom just wants what she was promised. By the way, Mom writes 'everything' down as well. Verizon is charging her $30 too much. I guess now they will strong-arm her into keeping a 24 month agreement. This is $540 more than she agreed to pay.
I had the exact same thing just happen to me. My 2-year contract for FIOS was about to expire and I used the FIOS App to select my upgrade options. One of the options was to upgrade my service and save $20/mo (totaling $49.99) if I entered another 2-year agreement. I selected that option received a confirmation and when my bill came it was $79.99. I called Verizon. They also indicated that there was no record of this. They did offer me a $20 credit on my current bill and are investigated my situation and promised an answer back in 3 to 5 business days. I'm still within my 14-day grace period to cancel and I will if this isn't resolved. I don't know if its a glitch in their app or what but they do offer new customers this deal.
data usage charges
Verizon Wireless lets you know you can try their VZ Navigator for a 24 hr. period for just 2.99 without any monthly obligation, so I did when we went on a trip. It was very inefficient finding its way around the city, so we didn't use it for more than 2 of the 24 hrs. What they don't tell you is that everytime you use it your racking up added data usage charges. It is a good thing we only used it for about 2 of the 24 hrs. because we incurred an extra 10 dollars of charges. Can you imagine what we would have racked up had we liked the thing? I called VerizonWireless to let them know, they were "sorry" we were disatisfied but the charges remained. So what does the word "SORRY" really mean? Anyhow beware, Verizon customers, of hidden charges that they don't tell you about until its after the fact.
The complaint has been investigated and resolved to the customer’s satisfaction.
Subject to additional Terms and Conditions. Additional charges, compatible phone & coverage (which varies by feature/service) required. Always download content legally.
have not received rebate
We purchased a verizon phone and costco said we would get rebates for the activation — still have not seen the check. I have since paid for the activation and would like to be reimbursed and have what is due us.
Russ zuiverink
1065 92nd st sw
Byron center mi 49315
[protected]@msn.com
Phone:[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
issue with property alteration - ticket # pacu01s72r
A Verizon supervisor came to my home eleven days ago and, without giving me any advance notice whatsoever, cut up my shrubs and left a mess strewn across the sidewalk for which I could have been fined or sued if anyone had tripped over it. The only reason I found out what had happened was that my next door neighbor had received a note from the Verizon supervisor, Barb Simco, (whom you would think would have more sense) informing her of what they did. Why this Verizon employee did not simply come to my house and ring my doorbell to let me know what she was about to do is anyone's guess. The fact that she had to gain access to an obstructed telephone box is understandable, but the procedure in which this was done was incredibly sloppy to say the least, not to mention totally unprofessional. Apparently someone in the neighborhood was having telephone service installed and this had to be done through the box on my property. Upon calling the phone number that was left in the note by Ms. Simco, I got nothing but a full voicemail box, so I wasn't even able to leave a message, and of course all I got was the runaround from Verizon when I called their dozens of 800 numbers. So here are several pics of the damage that was done (and this is after I'd gathered all the cut branches from the sidewalk and placed them back with the rest of the bush, but these branches are dead now and will decay soon), and of course it will cost at least 50 dollars to have all the dead brush hauled away because these thoughtless [censored]es wouldn't simply haul it away themselves. It makes no sense. They'd obviously brought the equipment needed to cut up my bushes, so the least they could have done was bring the equipment needed to clean up the ridiculous mess they made. Before this incident, I had actually been considering becoming a Verizon customer in the near future. No way would I ever trust them now.
The shrubs were already in place when I bought this property 7 years ago. I assumed they were planted (by whom, I don't know) to make the boxes less conspicuous, otherwise they would be eyesores next to the other greenery. Btw, my property line extends all the way to the curb. If it ended 30 feet from the road for me then my property line would end at my front door.
property damage - dmg 37& hd tv
On 12/23/09, two Verizon Fios technicians installed Fios on tv, computer, and phone. Upon completion of wiring for my family room, HD tv would no longer power on. Technician told me to call manufacturer and purchase extended warranty, because tv was only 3 years old. Further instructed me to file claim against warranty 24 hours after it took effect.
Rather than do that, I called Fios, and requested reimbursment/claims info, to have the tv repaired or replaced. It is now 7/19/10, and I am STILL getting the runaround.
On Christmas, 12/25/09, my children could not use the WII 'Santa' brought, because of the damaged tv. Spoke to everyone from the local dispatcher, customer service, regional sales manager, and property loss depts. NOBODY has ever return a phone call.
I filed the claim, myself, and it took me 6 months just to find the right department because I was transferred so many times. Now, the claims adjustor has decided that she can not decide whether or not to approve/deny the claim, because the technician will not return her phone calls.
So, $815 worth of damage, because Sharp could not repair the tv, and the only thing the Board of Public Utiities got for me, was a correct phone number.
Go figure. . .If anyone knows how maneuver through this claims process, I'll take all the advice I can get - my next step is small claims court. . .
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Sunny, any luck yet? They also broke my HD TV. It is a 40" and I had to go through 1-800-HELL for hours and be insulted by a supervisor before finally getting a different supervisor to come to my home and look at my broken television. Now I have been given the number of the insurance company for Verizon. He treats me as though I am a liar as well. He wants me to send in "proof". WTH? How do I send in "proof" that my television was working fine before they installed and it doesnt work after they installed?
phone bill scam
Because of telephone deregulation Verizon and other phone companies are required to allow 3rd party billing on your phone bill. Other companies are allowed to include charges on your phone bill for email, voice conferencing or other services. However, many business and residential customers are discovering charges they have not authorized. It is difficult to find these charges unless you are very carefully checking your bill. Here in Virginia, Verizon and these 3rd party billers appear to making lots of money billing for these unauthorized services.
Integrated Voice Services of Tampa Florida has been charging my company $7.30 for the last 8 months on my Verizon phone bill. On my bill it says Integrated Voice SVCS on page 3. It is really hard to determine that this is a 3rd party billing on my Verizon bill. I called the company's customer support number and was routed to India. They offered to cancel my service as soon as I called (of course they would because they don't want me to cause a fuss). I am causing a fuss.
I own an IT company and decided to ask some of my customers to check their telephone bills. The very first customer I visited had unauthorized charges from Integrated Voice Services of Tampa Florida. I then asked the business next door to mine to check their bill and they too were being charged as well. The next day I was shopping for furniture and got into a conversation with the owner and yes he had also been charged by the same company. Based on my small sampling I can only imagine how many millions of dollars Integrated Voice Services and Verizon has stolen from honest unsuspecting customers.
I believe this company and Verizon should pay huge penalties for scamming people through their telephone bill. Usually when someone discovers they are being charged for unauthorized services they just complain and have the service canceled. It is your right to have all unauthorized charges refunded to you. Integrated Voice Services will try and tell you that they have a voice recording of someone in your office approving charges. This usually happens after some telemarketer usually from India calls to confirm your information. My advice is to hang up, call your phone company and put a cramming block on your phone bill.
I have contacted the Florida Attorney General's office and filed a complaint with the FTC.
People check your phone bill, there could be a thief lurking there.
The complaint has been investigated and resolved to the customer’s satisfaction.
We are being charged $12.95 monthly for unauthorized charges from Integrated Voice Services, and nobody will answer the number or return a call. This is a scam!
I've had the same experience with Integrated Voice Services. I receive a 16 page bill from Verizon. If the bill is $7.00 more than usual it is unlikely that a Verizon customer will even notice the increase let alone be able to figure out what the charge is for. I discovered the charge when I called Verizon on another matter and was advised by the Verizon Representative of the third party charge.
My name's Oliver St. John, and I'm working on a story for USA Today on this type of phone scamming. If anyone's been a victim of this scam and would like to help make a big fuss, it would be great if you could contact me at ostjohon@usatoday.com
I found your post after I noticed this on my bill during business hours. I'd seen it before, but only at night when Verizon was closed, and I'd always forget to call in the morning. I spoke to a very nice supervisor, Melissa Scotte at [protected]. She is refunding 16 months of unauthorized service.
Still, I'm going to report it to the DC Consumer Protection Division, and post it on my very large neighborhood listserve.
Also, Verizon can block ALL 3rd party billing if you request it. They told me they are unable (not required?) to check the validity of any 3rd party charges. Incredible.
I just found the same thing on my new business phone number. Fortunately I caught it on the first billing period. My question is why are they still aloud to do this. I have filed a complaint with Maryland Consumer Protection Division.
Verizon has just refunded our account 43.80 for the last 6 months of charges from an unauthorized 3rd party charge from Integrated Voice Services. Wow, this is some scam. Thank you for the heads up. I'm located in Chesapeake, Va and will be telling all of my friends to look at there bills.
monopoly
There is a land line phone monopoly in Michigan. FCC has no control of telecommunications here. It is ran by the state. Only Verizon services the area I live in. And when you have a cell phone, Verizon does not set up enough towers to communicate in the Rural areas of Michigan. I want a choice of local long distance, but I must enroll only in Verizon. Though Verizon denies this accusation, I cannot chose my land line phone carrier in my area. With technology advancing, something has to give. Phone carriers have to stop filing lawsuits against each other and running each other out of town. And they have to cross lines to communicate. Otherwise, you can shut a whole section of the state down if a phone company controls it. I don't want technology shoved down my throat. If I can't get service here, I will move where I can have the freedom to choose my phone carrier in my house.
The complaint has been investigated and resolved to the customer’s satisfaction.
union crime
New York CWA Local Dissenters Victimized by Union Terror; File Complaint
Submitted by Carl Horowitz on Fri, 05/28/2010 - 16:58
Email to friendPrinter-friendlyAnyone who believes labor unions have forsaken menace as a tool to be used against internal dissent hasn't hung around Communications Workers of America Local 1101 lately. A civil complaint filed in Brooklyn, N.Y. federal court against the Staten Island-based union this past February provides apparently damning evidence that the labor organization is run by thugs and thieves. Salvatore DiStefano and Sebastian Taravella, union members and longtime heavy equipment operators for Verizon, allege they were continuously subject to harassment and violence after reporting an illegal union time-padding scheme to the Verizon security team. The pair is seeking compensatory and punitive damages.
According to the complaint, DiStefano, an employee of Verizon's Staten Island Garage, in the summer of 2007 was in the presence of a first-level union supervisor, Bob Rios, who told crew members that if they performed three "fiber to premises" jobs in a given day, they could falsely put in for a full day's pay regardless of how early they finished. DiStefano openly refused to participate in this scam. He then voiced his disapproval to fellow union members. Taravella, also a garage employee, expressed the same view. In May 2008, the pair went to Verizon's corporate security staff, informing them of the scheme. Corporate security, however, did not keep the resulting report confidential. Big mistake.
Outsiders might have seen DiStefano and Taravella as whistle-blowers; CWA Local 1101 saw them as rats. The union hierarchy proceeded to subject the pair to unrelenting abuse. Bosses brought them up on phony charges of "harassment" and "discrimination" against fellow members. As punishment, during or about November 2008 DiStefano and Taravella were terminated from employment at the Staten Island Garage and relocated to other garages, demoted in rank, and given "final warnings." When the pair complained to union officials Pat Lascala and Richard Meltz, they allegedly were told, "You guys did it to yourself." In March 2009, shop steward Manny Rincon allegedly put a dead rat in Taravella's locker. A month later, union member Chris Tremble called DiStefano a "rat" while hitting his face and head, and leaving him with two herniated disks. DiStefano complained about the incident to union officials, who promptly accused him of "starting a fight." DiStefano eventually was terminated in July 2009. In October 2009, a union member, Joe Sedita, threatened Taravella with death for allegedly getting a fellow employee fired. All the abuse took its toll. Taravella and DiStefano since have been undergoing counseling.
Union officials not only took no action against acts of wrongdoing, they openly encouraged them. In November 2008, the aforementioned Richard Meltz allegedly told members to "do whatever you want with those two guys." And at an August 2009 garage meeting, two local vice presidents, Joe Macaleer and Mike Luzzi, told rank and file that Verizon was "having a lot of problems right now ‘due to a couple of troublemakers'" and that "We have to learn that we can't call corporate security because we don't want those people getting involved in our business." Macaleer allegedly stated: "I don't want nobody in this room to call corporate security any more. [And] I don't care if somebody come to work with a gun saying they're going to shoot people, you don't say anything...we have a lot of problems here due to the fact there are ‘spies in the room.'" He then added, looking directly at the plaintiffs, "You know who you are." Finally, the complaint alleges that Macaleer told members, "(W)e have to deal with these spies on a personal level, like take them outside of the yard, off the company property and off company time and take care of them, because we can't be ratting each other out."
These allegations carry more than a ring of truth. It is the nature of any racket to protect participants by creating a wall of silence and exacting vengeance upon those in their ranks violating it. Some 40 years ago New York City cops operated in this manner, inadvertently supplying the raw material for such movies as "Serpico" and "American Gangster." All evidence strongly suggests that Communications Workers Local 1101 leaders operated an illegal featherbedding ring. That one or more Verizon employees may have taken part can't be ruled out either. DiStefano and Taravella's only crime was standing tall in the face of corruption and intimidation. Their lawsuit hopefully will yield a measure of justice for themselves and integrity for unions everywhere.
Communications Workers of America (CWA)Joe MacaleerRichard MeltzSalvatore DiStefanoSebastian TaravellaUnion Corruption UpdateVerizonCarl Horowitz's blog
wow. only in a union. good thing you pay dues.
The complaint has been investigated and resolved to the customer’s satisfaction.
http://www.redstate.com/laborunionreport/2010/02/19/seeing-red-when-unions-beat-their-own-members/
About Verizon
One of the key strengths of Verizon is its extensive network infrastructure, which includes thousands of cell towers and fiber optic cables. This infrastructure allows the company to offer fast and reliable wireless and internet services to millions of customers, even in remote or rural areas.
In addition to its network infrastructure, Verizon is also known for its cutting-edge technology and innovative products. The company has been at the forefront of the 5G revolution, investing heavily in the development of this next-generation wireless technology. Verizon's 5G network is already available in many cities across the US, offering faster speeds and lower latency than ever before.
Verizon's commitment to innovation extends beyond its network technology. The company has also developed a range of products and services that leverage the power of its network to improve the lives of its customers. For example, Verizon's Smart Home products allow customers to control their home security, lighting, and temperature from their smartphones, while its Virtual Visits service enables remote medical consultations with healthcare providers.
Overall, Verizon is a company that has earned its reputation as a leader in the telecommunications industry. With its extensive network infrastructure, cutting-edge technology, and innovative products and services, Verizon is well-positioned to continue providing high-quality services to customers across the US for years to come.
Verizon Customer Reviews Overview
One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.
Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.
Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.
Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.
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CUSTOMERS BEWARE OF VERIZON REPLACEMENT PROGRAM:
I have been a LOYAL Verizon customer for over 20 years, but I fear that this loyalty is about to come to an end. On Monday, Aug 23 my Driod died while I was on the road. I explicitly explain to the tech that I was traveling and that I use my phone for business. The phone was more than a device for talking, I used all of the features in order to stay current with contracts and change orders. I told her that I needed a replacement phone by the day and if there was an issue to let me know now. She assured me that the phone would be delivered to the hotel by 3:00 PM August 24. The next morning I went to check to see if anything had arrived. After several attempts to locate the package, I called Verizon to get a tracking number. Verizon then told me that the order was not placed until that day because a supervisor denied it. I explained to then once again the urgency of getting a phone and requested to know my options. Needless to say, I did not have any choice but to purchase a new phone at cost. (This equates to around $350 min and up to $600 for a DRIOD smart phone). On the other hand, I could wait until tomorrow to get my replacement phone. I provided them with a new location and they once again assured me that the phone would arrive by 3:00 Aug 25.
(Anyone in sales knows that being connected is necessary in the business world. So not having too much confidence with Verizon, I purchased a Blackberry as a temporary measure).
I called Verizon at 5:30PM; extremely upset because the phone had not arrived. This time I was told that it can take anywhere from 48 - 72 hours to receive a replacement phone. I wanted to know why the company felt it necessary to provide their customers with false expectations and why they deliberately lied. I informed the supervisor that if they had been honest with me I could had made a better choice on what I need to do in this situation. Now I have a 3-month-old smart phone that doesn't work, and temporary phone (Blackberry) that only marginal fits my needs, and an order for a replacement DROID; which is suppose to arrive sometime next week.
When I reiterated my frustration, I was told that they would compensate me for the days I am without a phone. What a bunch of crap! Go ahead Mr. / Mrs. Customers - we like you to pay your bills on time, but if the smart phone breaks - too bad. You can purchase a new one at full price. I know you spend at least $1350 per year, but that is your problem. We got you were we want you, by the shortz. We know that you will either, buy another smart phone, wait, or cancel the service.
Customer loyalty doesn't matter to Verizon. If your Smartphone dies, I recommend going to another provider if you need a replacement. Good luck Verizon customers, you are going to need it. I am jumping ship.