CVS reviews and complaints 1
View all 3327 complaintsCVS - bad services
I have been a customer of CVS stores for many years now, have never had a complaint. In fact I was probably considered a “fan” of CVS.
Unfortunately, I am not so sure now. Today (A Sunday) I went to a local CVS in my neighborhood. (Store #3601; 11936 Foresthill Blvd, Wellington, FL 33414)
I went today to purchase a $170.00 money order. The CVS clerk ask me my State ID and then I asked 'why do you need my State ID, this is only $170?'
he replied 'If you complaint about this, you should not come to CVS, you have go to different store!' he was very rude and bad attitude. I was very very mad!
So I ask is this by law or by CVS rules... After review of money rules the only thing I find is if I was getting a money order for over $3, 000.00 State ID would be needed. If a person is giving you cash why the HECK do you need a ID?
CVS has very very bad service!
The complaint has been investigated and resolved to the customer’s satisfaction.
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It's to prevent Money Laundering. If you don't know what that is look it up. A CVS can also only do $1000 per customer per day, so if a customer comes in for a $700 transaction and we scan their ID and they want to go to another CVS, or back to ours later and get another $700 Order and we ID them again the computer will deny it. Hopefully that sheds a little light on the subject. "We don't like what we don't understand. In fact it scares us." :)
The register prompts us to ask for ID when doing an Money Order. We can not continue the transaction until we swipe or manually (if it doesn't swipe) and input the correct infomation that's on the ID. No one ever told me why but I believe it's CVS's new way to prevent money laundering ;) Don't get so pissy with the employee its not his fault, he doesn't make the rules.
Are you who you say you are?
Yea, seriously. He was just covering his own ###. No need to be a self-absorbed ###.