CVS
reviews and complaints

I have had the absolutely worst experience at the cvs pharmacy in montvale. I called the automated phone line to renew my prescription, then followed up with a phone call. I was assured by the pharmacy that my prescription was there. When I arrived, I was given only 12 pills (It should have been 60) and was told that was all that could be filled even though the bottle I was given the previous time it was filled said "1 refill remaining." nonelthess. I was assured that the remainder would be filled the following day. Again, I called to make sure that the filled prescription was there and was told that it was. Again when I arrived the prescription wasn't there and now they told me I needed a new prescription. These people are totally out to lunch! I strongly recommend that no on uses this pharmacy.

I had an issue several years ago when this pharmacy gave me the completely wrong prescription and shrugged it off as no big deal. My husband needed something filled due to oral surgery.
So I gave them our insurance card since he never gets anything filled. 40 minutes of phone calls and the Pharmacists says we are not covered. I am speechless. I know we are covered =) I just got statements in the mail from the company so it just didn't make sense. He hurried me along saying that he was done contacting them and I need to make a decision of either buying the medicine or going elsewhere. Now I have my husband bleeding profusely from the mouth in the car God only knows what he is doing since I walked into the store so I suck*ed it up say I know that I am covered and that I would be back to get a refund once I got it straightened out.

I first call the office of the job to see whats up, they get back to me in 20 minutes saying there is nothing wrong, he is in the system, they double verified it and everything. So I am like ok, I call the company 2 times and both reps said ya you are covered and oh by the way that pharmacy never filed anything (they keep record of every attempted claim instantly). Oh ok, so now I am a bit upset to say the least because I stood at CVS for 40 minutes thinking that they were calling my insurance but obviously they weren't.

Well I go in and get the store manager because I felt that when I had left I was more of a bother to the pharmacist then anything so I wanted to have her deal with it. So she shook her head saying that I am the 4th complaint of the day (this was at 1030am). Ok so we go back I tell the guy what my insurance said, and you know what he said? I was lying and asked if he got them on speaker phone would they say the same thing to him? What? I really attract the crazies lately. Where did that come from?

So well after him being upset and the manager thinking that I am full of crap they get the company on the phone, so embarrassing since he was speaking really loud saying things like, you are not right about this and having me give info in front of everyone like a social security number. I felt humiliated. Finally he got them on and they said I wasn't covered, he is all happy and said tell this customer this. So I get on, this is Tricare I am speaking with. WHAT?! I don't have tricare! It says evolutions right on the card. I don't have a federal job either. He was calling the wrong company and he was giving them the wrong information. Of course I wasn't covered, its not my insurance! So I really felt that I didn't do anything wrong, I still don't but this is how it ended. He "DID ME A FAVOR" and credited me for what I have to pay for over my copay. No apology but I did get this. " Ill take responsibility, The customer is never wrong, the doctor is never wrong it is always the pharmacist who is wrong!" He said it so loudly twice that customers were rolling there eyes and the tech was too.

To top it off in January I had a rx filled there that was new they told me my insurance didn't cover it come to find out they do and I have spent in the last 7 months, $400 over what I should have spent. So now I have to file a claim to my insurance company. So this isn't the first time they messed this up its just the last time they told me a lie. Its so bad with CVS in general that my insurance company told me one of the gazillion times I called them that they are thinking about removing CVS from there network in 2008 because this is a nationwide issue... go figure.

CVS Store
4040 Prarie Ave. Miami Beach, Florida 33140

This store has been ridiculous since it opened. The lines are always forever and the pharmacy always has an issue. After a while you just learn to except it until something just has to give. My mother dropped film off for the one hour developing service. They demand that it will have to be 24 hour service. After waiting for 15 mins. She says that is fine and gets her ticket. The next evening I drop her off and wait out side while she stands in line for 20 mins. only to be told to come back the next day. The associate "Jo" tells her he doesn't know if anyone's film has arrived and he is too busy to look. She tells me this and it angers me. I go in and stand in line for 15 mins. while he and the manager walk by and ignore me. I finally scream, "I want to see a manager now!" The manager (I didn't realize it was him until "Jo" calls him) is in the back room after passing me three times and not acknowledging me once. He comes out and has the nerve to ask me to wait a little longer. I wait another 5 mins. He walks over and says "You have a problem?" I am boiling and start explaining that I wanted 1 hour service and was made to wait 24 hours. No one can find the film and no one has bothered to help min in 25 mins. He is aggressive and starts to tell me that I haven't been standing there. He asks "Jo" if this is true and he says it is. I demand "Duval's" manager's name and number. "Duval" the manager, starts being nice. He goes behind the counter and glances down and says, "I'm sorry, I can't find your film. Wait, what is your name." He hadn't even asked me yet. I say just give me the information so I can leave. He does. I call the manager's manager. No reply. The next day, I call again and leave another message. No reply. That night I email their site. The next day, no reply. I finally look up complaints on google. BAM! A million of them pop up. I find the number and they get me on the phone with the store's assistant manager. She tell me the film turned out blank and has been there since an hour after delivery on the first day. She didn't know why they couldn't find it and said she would give me another role.

There is a week of my life I can never get back!

My name is Gary Bishop and I live here in Gaithersburg, Maryland. I am a man of 47 and have never in all of my lifetime had an experience so tragic as to what happened to me on May 19. 2007. It was a Saturday and I had spent most of the day over at Lakeforest Mall shopping center. I had my mom with me and she wanted to stop at the CVS drugstore located at 546 North Frederick Avenue. I drove her there and go inside. I tell my mother that I am tired from the shopping and I would wait in front by a patio display. CVS had set up a patio table and chairs and they looked very inviting to a shopper who had spent the day on his/her feet. I sat down and my mom walked into the shampoo isle just a few feet away. No sooner had I sat down when my cell phone went off and so I took the call. I talked with a friend for maybe one minute when Joy, the store manager comes inside with 4-5 shopping cart baskets. She eyes me and immediately comes over and shouts, "these chairs are for display only and you must get up." She sounded off like Marine Sergeant. I was really taken aback at her nasty tone of voice to me and so I rushed through my phone call but before I could get off the phone this "manager" circles the front end of the store and immediately returns asking me if I was with someone. I found that to be none of her business but I told her I was in the store shopping with my mom, who by the way was standing there witnessing the whole sorted ordeal. Once again she leaves my presence and does her little walk over the front of the store and returns asking me if I had prescriptions to be picked up. I ignored her question that time and decided to go up front and purchase some candy and wait outside until my mom ended her shopping. I then see this Joy at a cash register so I side-stepped her line and go to another cashier. Once I got to the front of the line I noticed that the man was an assistant manager. I began explaining to him what hell this Joy woman was dishing out to me and he just shook his head but said nothing. His actions spoke volumes to me as to how he was relating to Joy from the past. Well, as I began to detail how badly I had been treated Joy stops her transaction with a customer and comes over to us and begins shouting "if you have a problem come to me. I am the manager" She is also pointing at her badge ..like that's going to impress me. Not only was she shouting at the top of her lungs at me I then find out she is a manager. I didn't know that at the time while I sat at the patio display. If she is a manager I am wondering how on earth that can be. It makes no sense. Well, after she shouted it out to me she was a manager I then turn to her in a cool and calm voice telling her I was going to file a harassment suit against the CVS for her attitude. I plan on doing that after I have spoken with top management. I wrote in my complaint letter I just mailed off that if she is this demanding and nasty to an adult customer I am wondering what her rapport is with small children who come into this store and the parents let them move about the store freely. This woman is the devil. Plain and simple and I would hate the thought of having a boss like her. Being that said I am indeed going to make her life as miserable as she made mine this past Saturday. Thank you readers for reading my post. If any of you have had similar experiences like this please feel free to write me.

My wife bought a 'one-time use' CVS brand digital camera for our son just prior to this past Christmas holiday. The price was $19.95 plus 6% sales tax for a total of $21.20. The price did not include the cost of processing but the signs on the wall behind the photo counter indicated that the price was $.25 per print. The camera shot 25 pictures so the cost of processing should have been $6.25 plus 6% sales tax for a total of $6.63, give or take. When I picked up the pictures, I was told the price was $12.99 plus 6% sales tax - a total of $13.77! This was more than twice the advertised price! This price was posted nowhere on the camera package or on the sign age within the photo counter area. We paid a total of $34.97 for 25 prints (plus, according to the store, a 'free' photo CD). Just to drive home the point, that was $34.97 for 25 photo prints! To me, this represents a major ripoff for the unsuspecting who believe the prices posted on the walls behind the counter are the actual prices you pay. This was my last visit to CVS -EVER! And I will make sure I post this on every available website I can find and tell everyone I come within earshot of.

I gave them a roll of aps film to develope... the photo technician could not find the proper equipment to develop my roll. instead of calling me to tell me to pick it back up and take it somewhere else, for some reason known only to the heavens she opened up the film, unrolled it, and exposed it to light which is the number one thing anybody who remotely knows anything about aps film knows not to do. so she ruined my film/pictures for no reason... if she didn't know what to do she could have not just done anything, but instead she ruined my pictures. and I had nothing to pay for, so it's not like I could ask for a refund. they've lost my business for life.